MIS APPLICATION IN SERVICE INDUSTRY

Presented by: Amit Koul (05 MBA - 2010) Robin Ganjoo (31 MBA - 2010)

MIS refers broadly to a computer-based system that provides managers with the tools for organizing, evaluating and efficiently running their departments. In order to provide past, present and prediction information, an MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support systems, people management and project management applications, and any computerized processes that enable the department to run efficiently.

MIS:

An industry comprised of companies that primarily earn revenue through providing intangible products and services. Service industry companies are involved in retail, transport, distribution, food services, as well as other servicedominated businesses. Also called service sector, tertiary sector of industry.

Service Industry:

MIS APPLICATION IN BANKING SECTOR

Functions of MIS for a Bank:
 Marketing  Operations  Finance

Functions of MIS for a Customer:

of account  Balance  Payments (not made if any)  Credit not arrived  Loan Details  Transfer of Payments
 Type

MIS APPLICATION IN HOSPITALS & HEALTH CARE

MIS for Hospitals and Health Care:
Patients

Database Planning and Control Hospital Staff Database History Database Payroll and financial accounting Critical control Management

MIS APPLICATION IN HOTELS

MIS for Hotel Service:
Profile Monitoring occupancy status Projecting future needs Monitoring communication needs Infrastructure Customer Database
Customers

MIS APPLICATION IN AIRLINES SECTOR

Passengers Database:
    

Name, Contact no. & Address Type, Class & Purpose of Travel Destination & Duration of Stay Food Habits Service Expectations

Aviation Industry Information System:

Infrastructure Facilities  Conditions of Planes  Critical Spares  Skilled Staff


MIS APPLICATION IN INSURANCE

MIS for Insurance:
Providing variety of services to the customers  Providing effective and efficient services  Record keeping of every customer  Comparative product features  Claim settlements  Risk coverage market  Value of risk coverage


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