To Enable Read-Only Mode: 1. Shutdown the Drobo. Answer Title: How do I safely shut down my Drobo?

? Answer Link: http://support.datarobotics.com/app/answers/detail/a_id/175 2. Remove the disk pack, or at least eject the drives far enough so that they are not making contact with the back of the Drobo.

3. Power up the Drobo with drives ejected.

4. Dashboard has a special key sequence to enable Read-Only mode.

CTRL-ALT-SHIFT-R toggles between set/unset of Read-Only mode. When the key strokes are entered correctly, the following message will pop up.

Click [ OK ]

5. Once the settings are changed, the Drobo Dashboard will prompt for reboot of the unit.
Wait for this message to pop up. It sometimes comes up behind other windows, so check the Status bar for a flashing icon, or close the other open windows on the desk top.

Click [ Reboot Drobo now ]

6. Shutdown the array. Answer Title: How do I safely shut down my Drobo?

Answer Link: http://support.datarobotics.com/app/answers/detail/a_id/175

7. Reinsert the disk pack.

8. Power up the Drobo with the drives inserted.

If the Drobo stays up then begin copying off data in small portions. Do not write to or delete any data from the Drobo.

9. Generate a diagnostic file and attach it to your case. Answer Title: Data Robotics asked me to generate a diagnostics log and send them an
email with the results. How do I do that? Answer Link: http://support.datarobotics.com/app/answers/detail/a_id/83

Answer Title: How can I add attachments to cases submitted via the customer portal? Answer Link: http://support.datarobotics.com/app/answers/detail/a_id/279

10. To unset the Drobo and take it out of Read-Only mode, repeat steps 4 and 5.