Customer preference for different Internet Service Providers Objectives 1.

To know the most preferred internet service provider by users. 2. to study the most preferred internet connection 3.To study the most influencial factor for chossing an internet service provider. Questionnaire for research project on Customer preference for different Internet Service Providers Note:- Please tick in the box where necessary. A.General Information Name:.. Occupation: Address:... Age:Sex:.Marital status: ..... B. 1. Do you have access to internet at home? (a) Yes 2. Why do you use internet? (a) Studies (c) Entertainment (e) Gaming (b) Business (d) Downloading (f) Any other (b) No

3. Who is your internet service provider? (a) BSNL (c) Bharti infotel Ltd.(Airtel) (e) (b) Reliance communication infrastructure Ltd. (d) Tata internet service Ltd. (f)

4. Which internet conection do you use? (a) Wireless (c) USB device (e) (g) 5. What is the speed of your internet connection? (a) 64 kbps (c) 512 kbps (e) 3.1 mbps 6. Which type of plan do you use? (a) Limited plan (b) Unlimited Plan (b) 256 kbps (d) 1-2 mbps (f) Any other (b) Broadband (d) (f)

7. What is the reason for preferring this service provider? (a) Reliability (c) Good services (e) Any other 8. Who influenced you to use the services of this particular service provider? (a) Family/ Friends (c) Dealers (e) Banners/ Hoardings (b) TV/ Magazines (d) Newspaper (f) Any other (b) Speed (d) Lower rates

9. For how long have you been using this connection of your service providers? (a) Less than 1 year (c) 2-3 years (b) 1-2 years (d) More than 3 years

10. How much amount do you pay per month for your internet connections? (a) Less than Rs 500 (c) Rs 1000- Rs 1500 (b) Rs 500- Rs 1000 (d) More than Rs 1500

11.which additional facility you gat with the connection? (a) Free gift (c) free sim (b) Phone facility (d) Discount on connection

12. Do you feel the need to switch over to another connection? (a) Yes (b) No

13. If yes , which services provider you would switch over to? (a) (c) (e) (g) 14. Give suggestion (if any) in regard to your present internet service provider? (b) (d) (f)