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INDEX Region

States Coverd

Bangalore Karnataka

Location Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Bangalore Hubli Hubli Mangalore Mangalore Mangalore AnathaPur Belgaum Shimoga Mysore Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Chennai Coimbatore Coimbatore Coimbatore Coimbatore Coimbatore Salem

Tamil Nadu

Chennai

Chennai

Madurai Trichy Trichy Pondicherry Pondicherry Pondicherry Cochin Cochin Cochin Cochin Cochin Trivandrum Trivandrum Calicut Calicut Andaman & Nicobar Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Delhi Gurgaon Gurgaon Haryana

Kerala

Andaman & Nicobar

Delhi

Haryana

Faridabad Karnal Hisar Lucknow Lucknow Lucknow Lucknow Lucknow Lucknow Lucknow Lucknow Noida Meerut Varanasi Varanasi Kanpur Allahabad Aligarh Bareilly Bareilly Gorakhpur Muzaffar Nagar Saharanpur Ghaziabad Chandigarh Chandigarh Chandigarh Chandigarh Ludhiana Jalandhar Amritsar Jaipur Jaipur Jaipur Jodhpur Kota Udaipur Dehradun Dehradun Nainital / Haldwani Haldwani Almora Indore Indore Indore

Uttar Pradesh Delhi

Punjab

Rajastan

Uttarakhand

Madhya Pradesh

Indore Indore Bhopal Bhopal Gwalior Shimla

Himachal Pradesh Jammu & Kashmir Jammu Srinagar Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Secunderabad Secunderabad Secunderabad VIZAG(Visakhapatnam) Vizag(Visakhapatnam) Vishakpatanam Vishakpatanam Vishakpatanam Vijayawada Rajmundry Jamshedpur Jamshedpur Jamshedpur

Hyderabad Andra Pradesh

Jamshedpur

Jamshedpur

Kolkata Kolkata

Kolkata

Kolkata

Kolkata

Kolkata

Kolkata West Bengal Kolkata

Kolkata

Kolkata

Kolkata

Kolkata

Kolkata

Kolkata Kolkata Kolkata Kolkata Kolkata

Siliguri Durgapur Purulia Kharagpur

Raipur Chhattisgarh Raipur Bilaspur Guwahati Kolkata Guwahati

Kolkata

Assam Guwahati

Guwahati Guwahati

Bhubaneswar

Bhubaneswar Orissa Bhubaneswar

Bhubaneswar Bhubaneswar

Cuttack

Berhampur Berhampur Rourkela

Patna Bihar Patna

Patna Patna Gaya Katihar(Bihar)

Tripura Agartala

Sikkim Gangtok

Manipur Manipur Jharkhand Ranchi Ranchi Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Mumbai Navi Mumbai Thane Thane
Pune Pune Pune Pune Pune Pune Pune Pune Pune Sangli Sangli Nasik Nasik Nasik Nasik

Maharashtra Mumbai

Pune

Maharashtra

Aurangabad
Aurangabad Kolhapur Kolhapur

Nagpur Nagpur Jalgaon AKOLA Goa Goa Goa Goa Bhavnagar Ahmedabad Ahmedabad Ahmedabad Ahmedabad Ahmedabad Ahmedabad Ahmedabad Surat Surat Surat Baroda (Vadodara) Baroda (Vadodara) Vapi Rajkot Rajkot Navsari Jamnagar

GOA

Gujrat

Ahmedabad

Gujrat

DATE-11-07-11
Call Assigning Status Warranty & MA Warranty & MA Warranty & MA Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty & MA Warranty Calls Only Warranty & MA Warranty Calls Only Warranty Calls Only Warranty & MA Warranty & MA Warranty & MA Warranty & MA Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty & MA & MA Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only & MA Calls Only Calls Only Calls Only Calls Only Calls Only WSP Name Info Services Frontier Business Systems (P) Ltd. WYSETEK Systems Technologies Pvt.Ltd. New Wave Computing Pvt. Ltd. PENTAGON SYSTEM & SERVICES PVT LTD Appnomic Systems Private Limited Wipro Infotech Ltd Binary Systems Pvt. Ltd., Galaxy Office Automation Pvt. Ltd Systech Services Team Computers ORIENT TECHNOLOGIES PVT LTD
HCL Infosystems Ltd

Info Services Redington India Limited Info Services Frontier Business Systems (P) Ltd. Binary Systems Info Services Info Services Info Services Info Services Info services Frontier Business Systems (P) Ltd ACCEL ICIM Systems & Servies Ltd. CMS Info Sytems New Wave Computing Pvt. Ltd. Wipro Infotech Pentagon Systems and Services Ltd Fourth Dimension Precision Infomatic (M) Pvt. Ltd Team computers ORIGIN IT AND FACILITY SOLUTIONS PRIVATE LIMITED GALAXY OFFICE AUTOMATION PVT LTD SBA Info Solutions Private Ltd UNIQUE TECHNOLOGIES VECTRA SYSTEMS AND SOLUTIONS PVT LTD OX TRADING & SYSTEMS PVT LTD FOCUS COMPUTERS PVT LTD SGS ELECTRONICS
HCL Infosystems Ltd

Info Serices Redington India Limited Vashini Business Machines Salem Aeon Systems India Private Limited TECHMAC INNOVATORS

Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty & MA Calls Only Calls Only Calls Only Calls Only & MA Calls Only & MA Calls Only

Vectra Computer Solution Info services Redington India Limited Info services Redington India Limited Info services ACCEL ICIM Systems & Services Ltd, FRONTIER BUSINESS SYSTEMS COMPU MOBILES
HCL Infosystems Ltd

Info Services Keltron Info Services Redington India Limited K Tech Marketing

Warranty Calls Only Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty

& MA M.S Compserve Pvt. Ltd. & MA Cache Technologies Calls Only Comhard Technics(I)Pvt. Ltd Calls Only CMS Info Sytems Calls Only CCS Computers Pvt Ltd Calls Only Iris Computers Ltd Calls Only HBS Systems Pvt. Ltd. Calls Only PC Solutions P Ltd. Calls Only Direxxions Technologies Pvt Ltd Calls Only Targus Technologies Calls Only Team Computers Pvt. Ltd. Calls Only Techpark India Pvt. Ltd. Calls Only Unique Infoways Pvt Ltd Calls Only Wipro Infotech. Calls Only Galaxy Office Automation Pvt. Ltd Calls Only Icon Marketing Pvt Ltd Calls Only Mayank's IT Solutions Pvt. Ltd Calls Only (Only Reliance Calls) Intarvo Technologies Limited Calls Only COMPUTERS NETWORK AND TELECOM INDIA PVT LTD Calls Only OMNI INFOWORD PRIVATE LIMITED Calls Only SG INFORMATICS (I) PVT. LTD Calls Only TRICORNIO TECHNOLOGIES Calls Only ALLIED DIGITAL SERVICES LTD Calls Only AXIS MARKETING Calls Only CORPORATE INFOTECH PVT LTD Calls Only COUNTDOWN TECH PVT LTD Calls Only Comnet Vision (India) Pvt Ltd Calls Only HCL Infosystems Ltd Info Services STERLING INFOWAYS PVT. LTD

Warranty & MA Warranty Calls Only

Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty

DIGITECH SERVICES PVT LTD Infotech Computers & Communications TMC Infoway

& MA M.S Compserve Pvt. Ltd. Calls Only Insight Business Machines Pvt. Ltd. Calls Only (Only Reliance Calls) Intarvo Technologies Limited Calls Only Galaxy Office Automation Pvt. Ltd Calls Only Century Computers Calls Only RED BROOK I T PVT LTD Calls Only AXIS MARKETING Calls Only HCL Infosystems Ltd Calls Only HCL Infosystems Ltd Calls Only Perfect Computer Network Calls Only Redington India ltd. Calls Only RED BROOK I T PVT LTD Calls Only Redington (India) Limited Calls Only AR SOFT SOLUTIONS Calls Only Cosmic Technologies Calls Only SONARA INFORMATICS Calls Only Sonara Informatics Calls Only Creative Computers Calls Only Iconic Systems Calls Only Maharaja Communications Calls Only Pioneer Computers & MA Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Spectra Computech Pvt Ltd Redington India Limited Fore Solutions Pvt Ltd
HCL Infosystems Ltd

Redington India Limited Touch Automation Pvt Limited Vast Computers Sequel Infocom Pvt. Ltd. Icon Integrated Services M S Compserve C/o Icon Integrated Services BlueBell Computers CRYSTAL COMPUTERS Shri Vinayak Digiteq Redington India Limited NATRAJ ENGINEERING SERVICES CSPL Computers Pvt. Ltd. Comps & Keys Dev Mohini Printers & Suppliers WYSETEK SYSTEMS TECHNOLOGISTS INFO SERVICES Worth TechnologyP. Ltd.

Warranty & MA Warranty Calls Only SO & MA Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Warranty Warranty Warranty Warranty Calls Calls Calls Calls Calls Only Only Only Only Only

Warranty & MA Warranty & MA Warranty Calls Only

Warranty Warranty Warranty Warranty Warranty

Calls Calls Calls Calls Calls

Only Only Only Only Only

Redington India Limited Netcom Computers CMS Info Sytems Latest Information Technology Computer Palace ELINE

Warranty Calls Only

Warranty Calls Only Warranty Calls Only Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty & MA & MA Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only & MA Calls Only Calls Only Calls Only Calls Only & MA Calls Only

Digitech Systems Sheikh Enterprises Info Services Frontier Business Systems NEWWAVE COMPUTING PVT LTD CMS Info Sytems Silicon Systems Wipro Infotech Galaxy Office Automation Pvt. Ltd
HCL Infosystems Ltd

Gowra Bits & Bytes Abacus Net-comm BLUECOM TECHNOLOGIES PVT. LTD. Info Services Innovative Information Abacus Net-comm SILICON BUSINESS SOLUTIONS PVT LTD CA&S SOLUTIONS (P) LIMITED Info Services VENKAT COMMUNICATIONS TRISITA C/O JUPITER SYSTEMS Jupiter Software & Systems Pvt Ltd WIZERTECH INFORMATICS PVT LTD

SO & MA Warranty & MA Warranty & MA

Warranty & MA Warranty & MA

Kaizen Services Info Services

Warranty & MA

Ace Marketing & Services

Warranty & MA

Rahul Commerce Pvt. Ltd

Warranty & MA

Microsolus Systems & Sotware Pvt Ltd

Warranty & MA

COMPUTEK

Warranty & MA

Wizer Technologies

Warranty & MA

CMS Info Sytems

Warranty & MA

Redington India Limited

Warranty & MA

Trisita Corporation

Warranty & MA

CMC limited

Warranty & MA

Wipro Ltd

Warranty & MA

Embee Software Pvt. Ltd

Warranty Warranty Warranty Warranty Warranty

& MA Calls Only Calls Only Calls Only & MA

GALAXY OFFICE AUTOMATION PVT LTD Computer Exchange NETCOM INFOTECH P LTD VISION COMTECH
HCL Infosystems Ltd

Warranty Warranty Warranty Warranty

& MA Calls Only Calls Only Calls Only

COMPUTEK TECH INTERNATIONAL KATARUKA FORMS & COMPUTERS WIZERTECH INFORMATICS PVT LTD

Warranty & MA

Ankur computers

Warranty & MA Warranty Calls Only Warranty Calls Only

Wizertech InformaticsPvt.Ltd Computer Connection HUE SERVICES

Warranty & MA

Redington India Limited

Warranty & MA

BMG INFORMATICS PVT. LTD

Warranty & MA Warranty Calls Only

DDE Org Systems Ltd WIZERTECH INFORMATICS PVT LTD

Warranty & MA

Microsolus Systems & Sotware Pvt Ltd

Warranty & MA

Wizer Technologies

Warranty & MA

Redington India Limited

Warranty & MA Warranty Calls Only

E-square System & Technologies DGT SYSTEMS(P)LTD

Warranty & MA

Aditya Impex & Technologies

Warranty & MA Warranty Calls Only Warranty Calls Only

WIZERTECH INFORMATICS PVT LTD Supreme Systems Fusion Technologies

Warranty & MA

Cygnet Computers Pvt. Ltd.

Warranty & MA

Byte Shoppe

Warranty Warranty Warranty Warranty

& MA Calls Only Calls Only Calls Only

WIZERTECH INFORMATICS PVT LTD Sona Infotechs Pvt.Ltd Baba Computers Super Computers

Warranty & MA

CJ Infosys

Warranty & MA

Sikkim Software

Warranty & MA Warranty Calls Only Warranty Calls Only Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty Warranty & MA & MA & MA Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only Calls Only

Computer Gallery WIZERTECH INFORMATICS PVT LTD PC Laptop House MITS SVN Wysetec APL CMS Galaxy Lauren Nair Business Omnitech Avnet Solutions Pvt Ltd Orient Pentagon MicroClinic Team Computers General Technologies Swan Solutions Glodyne Technoserve Ltd. Dynacons Systems & Solutions Wipro Infotech Ltd. CDP INDIA PVT LTD BLUECOM TECHNOLOGIES PVT. LTD. HTP SYSTEMS PVT. LTD. UNIQUE ENTERPRISES Galaxy Pace
HCL Infosystems Ltd Maitreyee I.T.Services Monarch Technologies (Pune) P Ltd. CMS Info Sytems Ontrack Solutions Pvt. Ltd. Orion Enterprises Wipro Information Tech Cdot systems GALAXY OFFICE AUTOMATION PVT LTD HCL Infosystems Ltd Veetrag Computers V G Computers Alphabetics Business Machines Wysetek Systems Technologies Pvt Ltd MINITEK SYSTEMS (INDIA) PVT. LTD. RACCA INFOTECH PVT LTD

Warranty & MA Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only SO & MA Calls Only Warranty Calls Only Warranty Calls Only

SO & MA Calls Only Warranty Calls Only SO & MA Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only SO & MA Calls Only Warranty Warranty Warranty Warranty & MA & MA Calls Only Calls Only

MITSPL C/o Expert Solutions


Expert Solutions (I) Pvt. Ltd. MITSPL C/o Master services Master services

Micron Services Tech Pacific India Ltd INDU COMPUTERS WYSETEK SYSTEMS TECH PVT LTD
Wysetek System Technologies Pvt Ltd Info Services

Redington India Limited Tech Pacific India Ltd (ASP0500) THAKUR TURNKEY SERVICES PVT LTD. SVN Systems Technologies Ontrack Solutions Pvt. Ltd. Silvertouch Technologies Ltd CMS Info Sytems Orient Technologies Pvt Ltd S. Kumar computers
GALAXY OFFICE AUTOMATION PVT LTD

Warranty Calls Only Warranty & MA Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only Warranty Calls Only SO & MA Calls Only Warranty Calls Only Warranty Calls Only SO & MA Calls Only Warranty Calls Only Warranty Calls Only SO & MA Calls Only Warranty Calls Only SO & MA Calls Only Warranty Calls Only

SVN Systems C/O Innovative Telecom Innovative Telecom & Softwares Pvt Ltd Micro-Hard Computers SVN Systems C/O Auroma Auroma Innovative telecom & software Pvt. Ltd SVN Systems Tec C/ODelta Systems & Peripherals Delta Systems & Peripherals SVN Systems Tec C/O Microhard Computers Binary Systems Pvt. Ltd.

Comment

Still Not Certified ( Please do not assign calls)

Still Not Certified ( Please do not assign calls)

Still Not Certified ( Please do not assign calls)

DIA PVT LTD

Still Not Certified ( Please do not assign calls) Mouse MRR Calls only

Still Not Certified ( Please do not assign calls) Still Not Certified ( Please do not assign calls)

Still Not Certified ( Please do not assign calls)

Still Not Certified ( Please do not assign calls)

For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only Mouse MRR Calls only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only

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For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only

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Still Not Certified ( Please do not assign calls) For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database any particular ASP or WSP should be assigned to that WSP or ASP only

of

of

of

of

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

For East region,any MA call belonging to the database of any particular ASP or WSP should be assigned to that WSP or ASP only

ESP - Onsite / Post warranty calls / MA Calls ESP - Onsite / Post warranty calls / MA Calls Onsite calls Onsite calls Onsite calls Reliance & TCS - accounts downloaded by Lenovo.suggest to divert calls to aother ASP's other then Onsite calls Supporting customers beyond Municipal Limits ( Harbour Line ) Onsite calls Onsite calls Onsite calls Onsite calls Onsite calls Onsite calls Onsite Calls Onsite calls Onsite calls Onsite calls

Supporting customers beyond Municipal Limits ( Central Line ) Still Not Certified ( Please do not assign calls)

Still Not Certified ( Please do not assign calls)

Assign Both Desktop & TP Calls

aother ASP's other then this two accounts

ESP/WSP/WSA Location Zone CodeName and Address IBM Regional Office IBM Bangalore IBM India Private Limited Subramanya Arcade, Ground Floor 12, Bannerghatta Road Bangalore - 29 Direct Nos : 080- 40683581/83579/83577/83578 ESP Bangalore RVA0667 Info Services No.505-07,4th Floor,Oxford house Rustam Bagh Main Road Old Airport Road Bangalore - 17 Board num : 43505050 43505006 / 43505005 , Ext : 222,223,224,225 Logistics : Ext : 226,227 Rajan / Sales : 43505007 , Ext : 220 ,221

External Calls & KK Outlocations calls

Mouse MRR Calls to be addressed to ASP Bangalore ASB0050 Frontier Business Systems (P) Ltd. No. 3, Wood Street Ashok Nagar Bangalore - 560 025 www.frontier.in Phone (Board) 80-44229191 Fax: 80-44229192 ASB0490 LTD #404, 3RD FLOOR, OXFORD HOUSE, RD KODIHALLI, BANGALORE 560017 Karnataka Ph 080-42838727 Fax: 42838728 ASB0070 New Wave Computing Pvt. Ltd. 611,2nd and 3rd Floor, 80 ft Road, 6th Block, Koramangala Bangalore- 560 034 Ph (080)25504607/5110 5694

ASP

Bangalore

WSP

Bangalore

WSP

Bangalore

Fax (080)2990592 ASB1890 PENTAGON SYSTEM & SERVICES PVT LTD #431, 1st Floor, 8th Main Road 4th Block, Koramangala Bangalore-560034 Ph : 25635323/25635220 ASB0110 Appnomic Systems Private Limited 201, 2nd Floor, 'Touchdown' No. 1 & 2 HAL Industrial Area, Bangalore - 560 037. Mob No 9900593047 +9180 4011 3156 ASB0130 Wipro Infotech Ltd N. 30, "Divyashree", mission road 1st Main, S. R. Nagar Bangalore - 560 027 Ph: (080) 22241730/22275593 Toll Free No -18003455678

WSP

Bangalore

WSP

Bangalore

WSP

Bangalore

WSP

Bangalore

ASB0210 Binary Systems Pvt. Ltd., 19-D, Imperial Court, 1st Floor, Cunningham Road Bangalore - 560052 Ph (080) 22256905, 22266610 / 22264444 Fax (080) 2204070 ASB0470 Galaxy Office Automation Pvt. Ltd No.1025/C, 17th D Cross, Indiranagar 2nd Stage, Bangalore-560 038, Tel +91 080 32404601 Fax +91 080 25214450 Ph No 9845961847 ASB0480 Systech Services No.1524, South End B Road, 9th Block, Jayanagar, Bangalore - 560069 Karnataka Board number - (080) 40919292 Ph 9845909911 Fax 41209914 ASB0510 Team Computers No.1117, 13th cross road, indira nagar,2nd stage BANGALORE 560038. Ph No:+91-80- 40151818 Fax no -080-40151802 ASB1951 ORIENT TECHNOLOGIES PVT LTD No.6/4, 1st Floor,

WSP

Bangalore

WSP

Bangalore

WSP

Bangalore

Cantonment Railway Station Road, Bangalore-560051 080 2530 8893/8894/8895 WSP Bangalore ASB0780 VITAGE SYSTEMS PVT. LTD. NO.572, 1st floor, 20th Main Road, 1st Cross 8th Block, Koramanala Bangalore-560095 080-40015101/104 Fax :40015050 ASB0500 HCL Infosystems Ltd 3rd Floor, Shubhram Complex 144, M.G.Road BANGALORE - 560 001

WSP

Bangalore

ESP

Hubli ASB0350 Area Covered Darwad,Bagalkot

Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday Info Services MATHAD CORNER SOPE NO G3 PARSWADI CROSS OPP: HALTI CULTURE GARDEN BENGERI MAIN ROAD HUBLI 580023

WSP

Hubli

ESP

Mangalore Area Covered Madikare,

WSP

Mangalore

ASB0140 Redington India Limited Ground Floor, Diamond Corner, Opp.Sawai Gandhrava Hall. Deshpande Nagar Hubli - 580029 (0836) 2213755, 4256517 ASB0310 Info Services Shop No.19, 23 Iind floor Emkay's Shalimar, Kankanady, Mangalore-575002 Mr.Yogesh Raj.J--9448306727 ASB0540 FRONTIER BUSINESS SYSTEMS #C5,CITY GATE,1ST FLOOR,KADRI TOOL GATE, MANGALORE,575002 9844305512/9844305512 ASB0190 Binary Systems 213, Mahendra Arcade Karangalapady Mangalore

WSP

Mangalore

Ph: (0824) 5272000/2493000/2492000 ESP AnathaPur Area Covered Cuddappa, Kurnool, Bellary, Puttaparthi, Dharmavaram Belgaum ASB0340 Info Services # 7/9333 A upstairs, Rahamath Nagar Ananthpur-515001

ESP

ESP

Shimoga Area Covered Davangiri, Chitrudurga, Bhadravadhi,

Neelakanta Reddy----9441445037 PH: 0855-4225253, 4283205 ASB0300 Info Services Subhadatta Patil-9448854817 C/o Suresh Patil, plot# 62, Scheme# 51, near Hanuman Temple, pipeline rd Vinayak nagar, Belgaum-590006 PH: 0831-2400238 ASB0320 Info Services C/o Vibhum Infotech

ESP

Mysore Area Covered Chamraj nagar, Mandya

Shantha Masion Gandhi Nagar main road Shivmoga -577201 Raghu.H.M----9886011855 PH: 08282 268997. ASB0330 Info Services Mr.Sivaprasd K.S Shop No. 2-A 19th main Kamakshi Hospital Main Road Saraswathipuram, Mysore-570009 ph: 0821-2541325 PH 9900987758

HELPDESK C0-ORD. & ID Nuthan Sagar nuthsaga@in.ibm.com 40683964

/83577/83578 External-Latha helpdeskblr@ibmesp.com, Mark CC to the below persons : kumar.v@ibmesp.com prasanta.k@ibmesp.com Internal helpdesk-Chethana customerblr@ibmesp.com Mark CC to the below persons : kumar.v@ibmesp.com prasanta.k@ibmesp.com Out location calls helpdeskblr@ibmesp.com, Mark CC to the below persons : kumar.v@ibmesp.com prasanta.k@ibmesp.com MOUSE MRR CALLS-Dhanalakshmi helpdeskblr@ibmesp.com, kumar.v@ibmesp.com prasanta.k@ibmesp.com helpdesk-ol@ibmesp.com Prathibha-98443 05503 80-44229231 geetha.k@frontier.in prathiba.n@frontier.in savitha.gudase@frontier.in / 9844305503---support related calls to Savitha Gudase Mr.Vinod(vinod.s@frontier.in / 9844802254 ) & Mr.Velu (velu@frontier.in / 9844244204) for any escaltions Mr.Satishpeter (satish.peter@frontier.in /9844802253) for any Wyse Thinclients Madhusudhan-9341962727 ganesh@wysetek.com madhusudhan@wysetek.com support.blr@wysetek.com

Reshma (9845040919) customercareblr@newwavecomputing.com

Mr.Mithun S - 9900240042 bangalore.support@pentagon.co.in pentagonbge@pentagon.co.in Mr.Shashidhar R - 98861 27504 Mr. Prakash helpdesk@appnomic.com prakash.r@appnomic.com Mob No 9900593047 +9180 4011 3156 santoshee Naik ecare@wipro.com,santoshi.nayak@wipro.com Tejas Thimmaiah( 9741102008) Ph 9611108946

Yoshodha supportblr@binaryindia.com mahesh.dev@binaryindia.com 9901072688

Rekha bangalore@goapl.com 080 - 32404601 Service Eng. Shashikant Jawali 9845961847 Office Co-Ordinator Savitha contact@teamsystech.com

Ram Prasad - 080-32925348 blrhelpdesk2@teamcomputers.com ram.prasad@teamcomputers.com

Helpdesk Coordinator ID & Contact No. Ms. Nandini-080-25308893 / 94 / 95

helpdskblr@orientindia.net ilyasahmed@orientindia.net Level -1 - Ilyas Ahmed (Support Engineer) 9845553156 Shanmugam - 40015101 support@vitage.com

Praveen BK praveenbk@hcl.in Tech Team leader Name (regional) Prakash Kumar 9980080131 prakashkch@hcl.in

Latha.K helpdeskblr@ibmesp.com, Mark CC to the below persons : Paramesh.t@ibmesp.com prasanta.k@ibmesp.com Mr.Raj Shaker 9916559355 Vedha servhubli@redington.co.in nationalcc.pc@redington.co.in

helpdeskblr@ibmesp.com, Mark CC to the below persons : Paramesh.t@ibmesp.com prasanta.k@ibmesp.com Rajeshwari/Karthikeya.B.G/Murugan rajeshwari@frontier.in,karthikeya@frontier.in,velu@frontier.in 9844305512 Karthikeya.B.G-9844305512 Jyotsna supportmlr@binaryindia.com

helpdeskblr@ibmesp.com, Mark CC to the below persons : Paramesh.t@ibmesp.com prasanta.k@ibmesp.com helpdeskblr@ibmesp.com, Mark CC to the below persons : Paramesh.t@ibmesp.com prasanta.k@ibmesp.com

helpdeskblr@ibmesp.com,

Mark CC to the below persons : Paramesh.t@ibmesp.com prasanta.k@ibmesp.com

helpdeskblr@ibmesp.com, Mark CC to the below persons : Paramesh.t@ibmesp.com prasanta.k@ibmesp.com

SERVICE MANAGER & ID Sathyanarayan A Patil sathyapatil@in.ibm.com

ESCALATION LEVEL, (M)#, ID Sudhendra Nimbalker snrao@in.ibm.com

Prasanta .K ALL THE SUPPORT ACTIVITY & ESCALTION dileep.m@ibmesp.com prasanta.k@ibmesp.com CSAT / TAT REALTED Saraswathi processcord@ibmesp.com dileep.m@ibmesp.com prasanta.k@ibmesp.com ENGINEER DETAILS Saraswathi processcord@ibmesp.com dileep.m@ibmesp.com prasanta.k@ibmesp.com LOGISTICS / PART RELATED logisticsblr@ibmesp.com prasanta.k@ibmesp.com logisticsblr1@ibmesp.com Support Manager @ Bangalore kumar.v@ibmesp.com 9845321722

Shivadas (09940035110) m_shivadas@ibmesp.com

Velu (9844244204) velu@frontier.in

Amoolya, 98442 44289 Amoolya@frontierdomain.com amoolya@frontier.in

port related calls to Savitha Gudase Mr.Velu (velu@frontier.in / 9844244204) for any escaltions 02253) for any Wyse Thinclients PRASHANTH KUMAR prashanthkumar@wysetek.com

GANESH MESTHA ganesh@wysetek.com 9341442425

Nawaz (9900206329) nawaz@newwavecomputing.com

Kiran ( 9731077556) Kiranalur@newwavecomputing.com Anand, 98400 41409 anand@newwavecomputing.com

Mr. Nagesh N G 97422 66158 nagesh.ng@pentagon.co.in

Durai Manikandan durai.m@appnomic.com Mobile No: 9901133733

Mr Yatin More 98455 434590 yatin.more@pentagonsystem.co.in Mr.Anslem Sequiera 098205 66434 anslem.sequiera@pentagon.co.in Jagdish Sharma-9900593094 jagdish.s@appnomic.com

Ajit nair (9845631620) ajith.nair@wipro.com ashley.correya@wipro.com ashley.correya@wipro.com

Sudesh Puthoor ( 9980006275) sudesh.puthoor@wipro.com ajith.nair@wipro.com ashley.correya@wipro.com

Mahesh mahesh.dev@binaryindia.com

Jeevan(98455 66464) jeevan@binaryindia.com

vineet@goapl.com 93201 81925 manisha@goapl.com 9322653829

vineet@goapl.com 93201 81925 manisha@goapl.com 9322653829

Escalation 1 Mr.Bhanu Prakash bhanu@teamsystech.com

Escalation 2 Mr.Anil Kumar anil@teamsystech.com

Raju Hosamani - 9342692760 raju.hosamani@teamcomputers.com 080-40151818

Kailash Joshi kailashjoshi@teamcomputers.com Mob:9313030098

Syedm Imran (Service Manager) syedimran@orientindia.net

Service Manager ID & Contact No. Syed Imran

9740646351 Level - 3 - Sajid Patel (Branch Manager) sajidpatel@orientindia.net 9845951210 Selva Kumar - 9945416583 support@vitage.com

syedimran@orientindia.net 080-25308893 / 94 / 95

Director/Manager Name (National support manager) First Level Escalation Mr. M. Krishnan Prakash Kumar krishnan@hcl.in prakashkch@hcl.in 9980080154 9980080131 080-25583831 Second Level Escalation M. Krishnan krishnan@hcl.in 9980080154 m_shivadas@ibmesp.com Shivadas (09940035110)

PRASANTA.K prasanta.k@ibmesp.com

Prakash SA(93434 04427) prakash.sa@redington.co.in

Lakshmi nationalcc.pc@redington.co.in Durairaj (9343310477)

Prashanta (99457 15946) prasanta.k@ibmesp.com vasanth.u@ibmesp.com

Shivadas (09940035110)

Murugan-9844305512 lu@frontier.in

Srinivas srinivas@binaryindia.com 9880312556

Jeevan(98455 66464) jeevan@binaryindia.com

Prashanta (99457 15946) prasanta.k@ibmesp.com vasanth.u@ibmesp.com

Shivadas (09940035110)

Prashanta (99457 15946) prasanta.k@ibmesp.com

Shivadas (09940035110)

Prashanta (99457 15946) prasanta.k@ibmesp.com

Shivadas (09940035110) m_shivadas@ibmesp.com

Prashanta (99457 15946) prasanta.k@ibmesp.com vasanth.u@ibmesp.com

Shivadas (09940035110) m_shivadas@ibmesp.com

ESP/WSP/WSA Location IBM Regional Office IBM Chennai

Zone Code

ESP

Chennai

RVA0751

Do not assign any warranty desktop calls from 07.07.11


Please divert all the calls to SBA, Focus & Pentagon WSP Chennai ASC0040

Assign only calls logged by same WSP

WSP

Chennai ASC0010 Please do not assign Desktop calls to this partner from 06.07.11

WSP

Chennai ASC0030 Do not assign any calls as partner is under de-certification process Chennai ASC0050

WSP

WSP

Chennai ASC0100 Do not assign any calls as partner is under de-certification process

WSP

Chennai

ASC0200

Preffered Partner

WSP

Chennai

ASC0300

WSP

Chennai

ASC0310

WSP

Chennai
Partner de-certified

ASC0320

WSP

Chennai

ASC0470

Please do not assign calls to this partner from 08/07/11 WSP Chennai ASC0490

WSP

Chennai ASC0520 Assign All Raigen Power Tech, L & T Calls Preffered Partner Assign More calls Chennai

WSP

ASC1040

WSP

Chennai

ASC1050

Preffered Partner

WSP

Chennai

ASC1020

Preffered Partner

WSP

Chennai

ASC1070

WSP

Chennai

ASC0833

WSP

Chennai

ASC0540

ESP

Coimbatore

ASC0280

WSP

Coimbatore

ASC0170

Please do not assign Calls from today onwards (29.10.10)

WSP

Coimbatore

ASC0260

Please do not assign calls to this partner from 08/07/11

WSP

Coimbatore

ASC0290

WSP

Salem

ASC1060

stop call allocation from 02.05.2011 WSP Madurai ASC0270

WSP

Trichy

ASC0633

WSP

Trichy

ASC0230

WSP

Pondicherry

ASC0733

WSP

Pondicherry

ASC0250

ESP

Cochin

ASC0460

WSP

Cochin

ASC0110

WSP

Cochin

ASC0440

WSP

Do not assign any calls as partner is under de-certification process Cochin ASC1010

WSP

Cochin

ASC0550

ESP

Trivandrum

ASC0530

WSP

Trivandrum ASC0190 Pls dont assign calls

WSP

Calicut

ASC0531

WSP

Calicut

ASC0150

Please do not assign Calls from today onwards (29.10.10) WSP


Andaman & Nicobar ASC0480

Name & Address IBM India Private Limited IBM Tower 222, TTK Rd, Alwarpet Chennai - 18 Board Nos 044-43952000/43952028 Info services Info Services, Plot No: 1872, 26th Street,I Block, Thiruvalluvar Kudiyiruppu. Anna Nagar West Chennai-600 040. Ph : 044-43543701 / 43453700/ 99400 40655 Fax 42741703 Frontier Business Systems (P) Ltd Woodhead Centre #23,Sivaganga Road Nungambakkam Chennai 600 034. Ph (044) 42011100 /61609191 Fax (044) 28235185 Accel Frontline Ltd Murugesa Naicker Complex Hussain Mansion, II Floor, Chennai-600 006. PHONE NO 42015149/5120 Fax (044) 42015161 CMS Info Sytems South Phase 8,INDUSTRIAL ESTATE AMBATHUR CHENNAI-600058 PH:044-39164444 New Wave Computing Pvt. Ltd. 2nd Floor, # 33, (old No. 16), Prestige Point, Haddows Road Chennai- 600 006 Ph (044) 28312146/47/48 Fax (044)- 28312149 Wipro Infotech CDC-3, Left Wing, Ground Floor, # 105, Anna Salai, Guindy, Chennai - 600032 Phone : 044-30686717/30686714 Fax : 044-30686666 Toll Free No -18003455678 Pentagon Systems and Services Ltd New No 15, Old N0 9 New Tank Street Nungambakkam

Land mark - Near Valluvarkottam Chennai -600034 Ph:28250405 / Fax-28250607 Fourth Dimension 5th Floor, Bali Towers No.1, Abdul Razak Street, Anna Salai Saidapet, Chennai-600015 PH 24354000/42638082 FAX-24343221 Precision Infomatic (M) Pvt. Ltd First Floor, Near Nadigar Sangam No.22, Habibullah Road T. Nagar, Chennai - 600 17 Phone : 42199500/42199527/42199521 Fax: 42199502 Team computers 27, Sait colony I street Egmore, Chennai-8 Ph: (044) 30291000

ORIGIN IT AND FACILITY SOLUTIONS PRIVATE LIMITED Type 2, No 1 Dr VSI estate, Thiruvanmiyur Chennai 41 (044) 42940606 / 636 22542133-36 ext.236/215 GALAXY OFFICE AUTOMATION PVT LTD 30, VGP Victory House, 39, Annasalai, Chennai 600002 Ph 044-43567808 Fax 044-43567808 SBA Info Solutions Private Ltd New No : 52, 48th Street, Ashok Nagar Chennai 600083 Ph (044) 24897598 Fax (044-24894657) UNIQUE TECHNOLOGIES Old No: 9, New No: 19, United India Colony, 3rd Main rd, United India Colony, Kodambakkam, Chennai-600024 44-42037704/23751331 VECTRA SYSTEMS AND SOLUTIONS PVT LTD New no 09(old no 69),luz avenue, 5th flr, mylapore chennai 600004 44-24994075/24662285 24994075, 24986866 ROX TRADING & SYSTEMS PVT LTD No15,PUSHPA NAGAR 2ND ST,

Nangam baccam,CHENNAI :-600 034 044- 42068316 / 17 FOCUS COMPUTERS PVT LTD NEW 79 OLD 34, THIRUVALLUVARPURAM 2ND STREET CHOOLAIMEDU CHENNAI-600094 044-23744639,23744770 SGS ELECTRONICS 18/14 3rd Cross Street, Raja Anna Malia Puram Chennai-600028 PH#044-42112211 HCL Infosystems Ltd Murugesanaicker Office Complex 65-B, Greams Road CHENNAI - 600 006

Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday Info Serices 1607, I Floor, Beena House Near Air India, Trichy Road, Coimbatore 641018 Ph 0422- 2303809, 2302619 Redington India Limited No.94A & 95, Prasad Chambers, East Arokiasamy Road, R S Puram Coimbatore - 641 002 Ph (0422) 4372453/ 9942987615 /2492669 Fax (0422) 4372453 Vashini Business Machines # 24/2, Pykara Office Road, 3rd Street, Tatabad, Coimbatore - 641 012. Ph: 0422 - 4372453 / 2499810 / 2498669 Fax : 0422 - 2499810 Aeon Systems India Private Limited Aeon Systems India Pvt Limited 8/4, Race Course SIEMA Building Coimbatore - 641 018 Phone : 0422-6577925 Mobile: 9894659370 TECHMAC INNOVATORS

5/321, L.I.C.COLONY ROAD,SALEM - 636004 9944938973 Vectra Computer Solution 41, Ist Floor, North Veli Street, Madurai- 625 001 Ph : 0452 2350811/2350812/5370811 Telefax : 0452 2350812 Info services 197, Waheed Complex, 1 floor, India Bank upstairs, Dindugal road, Trichy - 620 001 Redington India Limited C70, 10th "C" cross, Thillai Nagar, Opp to Sri Krishna Sweets, Trichy - 18 Ph: (0431)- 2741020, 2741630 Info services No:81, VOC Street, Sanjay Gandhi Nagar, Pondicherry - 605 013. Redington India Limited 3B, Villianur Main Road Natesan Nagar Pondicherry 605005 Ph : 0413-2200314/315 Info services 1 st Floor 41/1276-B Koyikkal chambers C P Ummer Road Cochin-35 Ph- 0484 4031013/2361134 ACCEL ICIM Systems & Services Ltd, 41/1854,Ground Floor, Pulimood Flats,Veekshanam Road Cochin- 682 018 Ph 0484 6517727/0484 3200234/0484 2381755 FRONTIER BUSINESS SYSTEMS N0-G-380,MARATH, PANAMPALLI NAGAR, COCHIN-682036-Kerala Phone-0484-6069191 COMPU MOBILES Colton House, Bank Road, Kaloor 0484-4085800 -Anoop-9961487022 Fax : 0484- 2338760

HCL Infosystems Ltd 4th Floor, Srinivas Chambers 40/7290, M.G.Road Ernakulam, KOCHI - 682 035 Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday Info Services TC 24 / 466 (6) Opp. Yatri Nivas Model High School Road, Thychadu Trivandrum-695 014-Kerala Ph - 0471 - 2334548 Keltron Keltron House, Vellayambalam, Trivandrum- 695 033 Ph (0471) 2724444/2722673, ext 256/281 Fax (0471) 2320176 Info services Sheraton complex. 2 nd Floor,19/1924. P.V Sammy Road, Chalapuram Calicut. Phone: 0495-4020838 Redington India Limited 2nd Floor,4th gate building, PT usha road,Nearer to 4th railway gate, Calicut - 673032 Phone : 0495 -3023900 K Tech Marketing 4, BJP BHAVAN , Middle Point, Port Blair Andaman & Nicobar Islands - 744101 Phone : (03192) 241388 , 236383, 244668 Fax : (03192) 237743

HELPDESK C0-ORD. & ID Deepa deepa.dwarak@in.ibm.com Senthil G V senthilgv@ibmesp.com Should be changed to Harini Srinivasan harinsri@in.ibm.com Subbulakshmi shivac@ibmesp.com,helpdeskchn@ibmesp.com info_servicess@yahoo.co.in Mouse RR Calls to be addressed to helpdeskchn@ibmesp.com dileep.m@ibmesp.com senthilgv@ibmesp.com Pavithra (98407 37621) helpdeskchn@frontier.in dhanasekar@frontier.in rameshbabu@frontier.in

Dhanasekar (9940695334) saranya_hotrc@accelfrontline.in kr.rajaram@accelfrontline.in rotrc_chennai@accelfrontline.in dhanasekaranr@accelfrontline.in Ramkumar asp_chennai@cms.com Che_tsd@cms.com joy_james@cms.com Kalaivani - 9840041407 customercarechn@newwavecomputing.com kannan@newwavecomputing.com

Prashnev ecare@wipro.com,santoshi.nayak@wipro.com lakshmana.sundaram@wipro.com,senthil.skumar@wipro.com callmds@wipro.com prakash.pillai@wipro.com Tejas Thimmaiah(9741102008) thimmaiah.thejas@wipro.com Selvakumar- 9894514333 support.chn@pentagon.co.in m.pious@pentagon.co.in

Lalitha/Rajesh - 9840811937 helpdesk_chennai@fourdtech.co.in

Radhika - 9940680299 servicedesk@precisionit.co.in sradhika@precisionit.co.in

Dhivya - 044-32564058 chehelpdesk1@teamcomputers.com chehelpdesk2@teamcomputers.com

Selvamuthukumar - 9940115880 helpdesk@originitfs.com int.support@originitfs.com

Govindrajan/98401 21401 chennai@goapl.com

Vijayalakshmi - 9500077592 support@sbainfo.in coordinator@sbainfo.in

Rajakumar -98404-81817/A.Dheenadayalan rajkumar@uniquetechnologies.org deenadayal@uniquetechnologies.org Sasikala-9500029015/Ramanujam-9840299717 sasikala@vectrasystems.com vrg@vectrasystems.com

Mercy / 9840298906 helpdesk@roxsys.biz

bharani@roxsys.biz mms@roxsys.biz D. Gunasekar gunas@focuscomputers.in 9841044639

Desigan 9840611172 Helpdesk : 42112200 sgssales@airtelmail.in

Betty Grace Anita cbchen@hcl.in Tech Team leader Name (regional) Sandeep Kumar 9940147099 psandeep@hcl.in

Sudha - 9629186775 infocbe@ibmesp.com

Boopathi - 9578797395 boopathi@redington.co.in presariocom@redington.co.in nationalcc.pc@redington.co.in

Ms Sabitha - 9942987615 vashinisupport@gmail.com vashinisales@gmail.com

Ranjith - 9500466110 info@aeonsystem.com

K Raja-9543479898

9944938973 lenovo.salem@yahoo.com siva_kumaran@airtelmail.in Pandi Balaji mduasp@vectras.org vectraservices@gmail.com

Ganesh 9894059940 infotrichy@ibmesp.com

Padma servtry@redington.co.in,chockalingam.k@redington.co.in servtrylog@redington.co.in,servtrymobile@redington.co.in nationalcc.pc@redington.co.in,kvssrinivasan@redington.co.in Senthil Kumar.K 9940040643 infopondy@ibmesp.com Rajalakshmi servpondy@redington.co.in nationalcc.pc@redington.co.in,kvssrinivasan@redington.co.in

Nina helpdeskcochin@ibmesp.com csmcochin@ibmesp.com

Ramya accelhelpdesk_chn@accelicim.com

Praveen-9567864409 praveen.mv@frontier.in asha.n@frontier.in velu@frontier.in Jaiby John-996149022 support@compumobiles.com sunil@compumobiles.com

Geetha P Ravindran geethapr@hcl.in Tech Team leader Name (regional) Madhubalan 9895348541 madhubalan@hcl.in Sandhya - 9947838488

Infotvm@ibmesp.com csmcochin@ibmesp.com

Dolly - 9746660036 dolly@keltron.org

Limna - 9605506298 infocalicut@ibmesp.com csmcochin@ibmesp.com

Vikas servcat@redington.co.in nationalcc.pc@redington.co.in 0495 -3023902 Krishna/Neeman ktechmarketing@gmail.com Krishna : 09434281252 Neeman : 09434292395

SERVICE MANAGER & ID V Hemalatha V Hemalatha/India/IBM

ESCALATION LEVEL, (M)#, ID Rajesh Seshadri rajesh.seshadri@in.ibm.com

Mr.Sendil Kumar.G.V senthilgv@ibmesp.com 9940131026 Mr.parthasarathy partha.l@ibmesp.com 9176719202 Shivakumar - 99620-09172

Mr. Shivdas (9176635110) m_shivadas@ibmesp.com

Ramesh Babu, 9840329446 rameshbabu@frontier.in

Pasupathy B, 9840329445 pasupathy@frontier.in

Saranya 9884376126 saravananv@accelfrontline.in

Saravanan B (09381066688) saravananv@accelfrontline.in

Anoop - 9884838642/8144338642 anoop_g@cms.com

Sudhakar s- 9382102552 sudhakar_s@cms.com

Kannan 9840941455 kannan@newwavecomputing.com

Kiran Allur 9731077556 kiranalur@newwavecomputing.com

L. Shanmuga Sundaram 9894435686 lakshmana.sundaram@wipro.com

S.Swaminathan Regional Manager - Service Delivery 9840729921 swaminathan.shanmugam@wipro.com

Pious ( 98404 24090) m.pious@pentagon.co.in

S Anslem - 9820566434 sanslem@pentagonsystem.co.in

Mr.G.V. Murali 98403 77474 Gvmurali@fourdtech.co.in

Prabhat K Padhi- 9840711963 Prabhat@fourdtech.co.in

Balasubramanian-9841095324 bala@precisionit.co.in

R.Natarajan - 9940667700 rnatarajan@precisionit.co.in

Hemachandran 9791151911 Hemachandran.v@teamcomputers.com

Kadar Patcha kadar@teamcomputers.com 93827365890-9944000000

Prabhakar(09940115886) prabakar@originitfs.com

Kathir 9940115892 kathir@originitfs.com

Santhosh repali 9320233847 santosh@goapl.com

Tasneem khatari - 9833495814 assist3@goapl.com

L.M.Mohan-9500077543 support@sbainfo.in

Kanthan Nathan - 9500077590 kanthan@sbainfo.in

A.Dheenadayalan-98400-93350 deenadayal@uniquetechnologies.org

Ramanujam-9840299717 vrg@vectrasystems.com

K.Manjula-98403-39960 smanjula@uniquetechnologies.org K.Sivaperuman - 98400-44145 siva@uniquetechnologies.org sathyanarayanan- 9840309183 sathya@vectrasystems.com Srinivasakumar - 9840299504 srini@vectrasystems.com

M.M.Senthil Kumar M.M.Senthil Kumar

C.D.Balaji-9840298792 balaji@roxsys.biz

9840298793 mms@roxsys.biz P.Ravi service@focuscomputers.in ravi@focuscomputers.in C.D.Balaji-9840298792

Srinivasan 9884009292 sgssales@airtelmail.in

Director/Manager Name (National support manager)

Mr. M. Krishnan krishnan@hcl.in 9980080154

First Level Escalation Sandeep Kumar psandeep@hcl.in 9940147099 Second Level Escalation R Anand rand@hcl.in 9940151752 Haridas 94437 20050

Arunkumar - 994001708 infocbe@ibmesp.com

Gandhi (93631 15363) gandhi.s@redington.co.in

Srinivasan 9381382339 kvssrinivasan@redington.co.in

Manikandan 9942987616

Shanmugasundaram 09842206795 vashinicoimbatore@gmail.com

Hema - 9894659400 hema@aeonthinkworld.com

Ravi Kumar - 9894659320 ravi@aeonsystem.com

B.E.K.SIVAKUMARAN-9543479803

D.ANANDAN-9543479801

siva_kumaran@airtelmail.in

anand-am@airtelmail.in

Vinod - 9842129797 vinod@vectras.org

P.Sivadas (98421 29298) sivadas@vectras.org

Arun Kumar 9940017084 infocbe@ibmesp.com

Haridas 9443720050 haridass@ibmesp.com

Chockalingam - 9345112235 chockalingam.k@redington.co.in

Sanjay tirupathi - 9341003343 9312437677 sanjay.t@redington.co.in

Siva Kumar.C 9962009178 shivac@ibmesp.com Balamurugan 9345455865 bala.l@redington.co.in

Shivadas 9176635110 shivadas@ibmesp.com Srinivasan 9381382339 sachin.deshmukh@redington.co.in

Shaan (99958 76023) csmcochin@ibmesp.com

M.Shivadass 9940035110 kvssrinivasan@redington.co.in

Manojkumar 9995034179 c.manojkumar@accelfrontline.in

Bijju vk.biju@accelfrontline.in

Ramesh Babu-9840329446 rameshbabu@frontier.in

Pasupathy B - 9840329445 pasupathy@frontier.in

Anoop CT-9961487022 cp_anoop@yahoo.co.in

SANTHOSH KUMAR - 9961496022 santhosh@compumobiles.com

Director/Manager Name (National support manager) First Level Escalation Mr. M. Krishnan Madhubalan krishnan@hcl.in madhubalan@hcl.in 9980080154 9895348541 Uday Kumar udayakumar@hcl.in 9895242840 M.Shivadass 9176635110

Shaan -9995876023 csmcochin@ibmesp.com

N.Venugopal - 9746660066 service@keltron.org

Suseela Titas - 94467052536 tsuseela@keltron.org

Shaan csmcochin@ibmesp.com 9995876023

M.Shivadass 9176635110 m_shivadas@ibmesp.com

Krishnadas TM krishnadas.tm@redington.co.in 9349104814

Srinivasan 9381382339 kvssrinivasan@redington.co.in

Neeman Kumar ktechmarketing@gmail.com

Neeman Kumar ktechmarketing@gmail.com

ESP/WSP/WSA Location IBM Regional Office IBM Hyderabad

Zone Code

ESP

Hyderabad

ASH0450

ASP

Hyderabad

ASH0040

WSP

HYDERABAD

ASH0870

WSP

Hyderabad

ASH0030

WSP

Hyderabad

ASH0110

WSP

Hyderabad

ASH0120

WSP

Hyderabad

ASH0460

WSP

Hyderabad

ASH0470

WSP

Secunderabad

ASH0200

WSP

Secundrabad

ASH0170

WSP

Secunderabad

ASH0890

ESP

VIZAG(Visakhapatnam) SH0190 A Area Covered Srikakulam, Viajayanagaram

WSP

Vizag

ASH0160

WSP

Visakapatnam

ASH0860

WSP

Vishakapatinam

ASH0880

WSP

Visakhapatanam

ASH0900

ESP

Vijayawada ASH0180 Area covered Guntur, Tenali, Kammam, Kottakudam, Rajmundry

WSP

Rajmundry

ASH1010

Name & Address IBM India Private Limited Uma Aishwarya House, 8-2-502/1/AG, Banjara Hill Rd#7 Hyderabad - 34 Board nos : 040 - 66980700 / 39380700 Extn: 80722 Fax Nos : 040- 23350265 Info Services #7-1-58,Flat No306 &307, Divya shakti Apartments, Opp to sidhi Jewellers,Lalbanglow, Ameerpet Hyderbad-500016 PH NO:040-40177261, 62 / 040-23731598 Frontier Business Systems (P) Ltd., Frontier Business Systems (P) Ltd., 6th Floor, Melkins Maheshwari Mayank Plaza Greenlands, Begumpet Hyderabad 500016 Ph-040 - 44229191 Fax Number - 040 - 44229192 NEWWAVE COMPUTING PVT LTD
No.74/A,SRI RASTHU TOWERS,VENGAL RAO NAGAR,

S.R.NAGAR,HYDERABAD-500038 Phone-040-401533347/+91-9000122455 CMS Info Sytems 6/3/569/1, 2nd Floor Surana House Somajiguda Hyderabad Phone (040)-39183235/236 Fax (040) 23321248 Silicon Systems Sudha House,1st floor Tilak Road,abids Hyderabad- 500 001 Ph (040) 24754846/5044/8141 040-24755044 Wipro Infotech 6th floor, Surya Towers, SP Road Hyderabad Ph: (040) 27845196/27811478 Toll Free No -18003455678 Galaxy Office Automation Pvt. Ltd MIG. 6/A, Street No. 3, B K Guda, S R Nagar, Hyderabad -500038 Andhra Pradesh Ph No 9820011283 Fax No 91-22-24373143

Note: Don't Assign Calls to Galaxy till further communicationNotice from Ushas. HCL Infosystems Ltd HCL Towers Plot No.44, Dwarkadas Colony Chikoti Gardens, Begumpet HYDERABAD - 500 016 Andra Pradesh Note: Don't Assign Calls to HCL till further communicationNotice from Alok Panday

Gowra Bits & Bytes # 1-8-144,1st floor, P G Road, Secunderabad 500 003 Phone: 27818483,66385718,66387444 Abacus Net-comm Flat No. 301, MCH No. 6-3-347/12/A/1/8/301 Jaya Enclave, Dwarakapuri Colony,Punjagutta Hyderabad - 500 048 Ph No:91 40 27000235/91 40 30722068 BLUECOM TECHNOLOGIES PVT. LTD. H.no -1-1-10/2,First floor,S.P Road, Secunderabad-500003 040-39100957 / 58

Info Services Mr.P.Chandra Sekhar H no : 43-11-5, 1st floor Subbalaxmi Nagar Visakhapatnam-16 Andhrapradesh Office landline no : 0891-3202131 Innovative Information 10-1-38/A, 1st floor, Waltair uplands Next to Dubai Mall Vishakapatnam - 3 Ph : 0891 2745081 Abacus Net-comm FF3, 1 St Floor,Satya Lakshmi Vinayaka towers, Madhura Nagar. Visakapatnam. Ph No : 0891 2711279 / 0891 6464010 Fax: 91 40 2711279
SILICON BUSINESS SOLUTIONS PVT LTD

202.ESWAR PLAZA DWARAKA NAGAR, VISHAKHAPATNAM-530007 0891-6660444/0891 2700339 9866223308/9848653430

CA&S SOLUTIONS (P) LIMITED # 47-10-20; Flat No: B2, 302 3rd floor, Dwaraka Plaza, DwarakaNagar Main road Visakhapatnam - 530 016 Ph: 0891-2563087;Tele-Fax: 2716 787 Info Services INFO SERVICES, G.F-1,FIRST FLOOR, ANJANA APARTMENTS, STADIUM EAST ROAD, LABBI PET, VIJAYAWADA - 520 010. OFF: +91 - 0866 2430677 VENKAT COMMUNICATIONS Door no 46-7-35,Visramarcade,Near Muncipal Park, Danavaiteta,Rajmundry 533103, 883-2461987/98662 42007

HELPDESK C0-ORD. & ID Sunanda sunanasa@in.ibm.com

0 Extn: 80722 Priya hydcss@ibmesp.com ravisankar@ibmesp.com infohyd@ibmesp.com, Ravisankar (09676401377)

Neeraja ( 98854 63854) sonali.pandit@frontier.in neerajakumar@frontierdomain.com neeraja_frontier_hyd@yahoo.co.in Neeraja ( 98854 63854)

VASUDHAVAN

customercarehyd@newwavecomputing.com, nawaz@newwavecomputing.com

Rajkumari / Gopal logistics.hyd@cms.com hyd_tsd@cms.com 9949499809 9701110079 Sonali Pandit (09985820315) Neha support@silicon.in pkmudigonda@silicon.in rguntamukkala@silicon.in

Tejas Thimmaiah( 9741102008) ecare@wipro.com,santoshi.nayak@wipro.com ajith.nair@wipro.com,thimmaiah.thejas@wipro.com Radhika (27722538) SAMATHA/09295751002 hyderabad@goapl.com samathamacherla@gmail.com 040-32445323 Cust support eng. Mehboob

K Prakash kprakash@hcl.in Tech Team leader Name (regional) Vivian Paul 9989133618 vivipaul@hcl.in

customer care number: 9866669152 support@gbb.co.in solutions@gbb.co.in Raja Rajeswari rajeswari@abacusnet.info 98484 33587

G.S Thakur-9885070740 anand@bluecomtechnologies.com girijesh@bluecom.co.in

Prabha 0891 - 3202131 infovizag@ibmesp.com hydcss@ibmesp.com ravisankar@ibmesp.com Engg Name Mr. Rajesh Kumar 9618123475 Gajapathi innovatives@gmail.com gajapathi_iit@yahoo.com

Satish/Rajani satish.k@abacusnet.info,servicevizag@abacusnet.info 9848162564/9666653262

Subhashini (Call co-ordinator)

subhashini@silicon.in,nkona@silicon.in 0891 2700339

Rajubabu surendra@cassolutions.in

Ms. Jyothsna 0866 - 2472677 infovijayawada@ibmesp.com ravisankar@ibmesp.com hydcss@ibmesp.com Engg Name Mr. Syam Prasad 9908732472 Ravi kumar venkatj@vencom.co.in

SERVICE MANAGER & ID Sathyanarayan A Patil sathyapatil@in.ibm.com

ESCALATION LEVEL, (M)#, ID Sudhendra Nimnalker snrao@in.ibm.com

Ravisankar (09676401377) ravisankar@ibmesp.com

Prashanta (99457 15946) prasanta.k@ibmesp.com

sunil.patnaik@frontier.in

JayvanthK@frontier.in

NAVAZ

Basava raju (0986628873) Ramesh ramesh_krishna@cms.com

Hatul Bhatt hatul_bhatt@cms.com

Sunil (9885309854) Ramesh ramesh.g@silicon.in 9000292919

Jayvanth Poonam(9848005086) poonam@siliconnetsol.com

rajesh.talluri@wipro.com ramesh.grandhi@wipro.com

Sudesh Puthoor ( 9980006275) sudesh.puthoor@wipro.com

vineet@goapl.com 93201 81925 manisha@goapl.com 9322653829

vineet@goapl.com 93201 81925 manisha@goapl.com 9322653829

Director/Manager Name (National support manager) Mr. M. Krishnan krishnan@hcl.in 9980080154

First Level Escalation Vivian Paul vivipaul@hcl.in 9989133618 Second Level Escalation Joby John jobyjohn@hcl.in

Prasant K 99891 820538 Prashant K solutions@gbb.co.in B.Sudhakar sudhakar@abacusnet.info 9848924228

Jaya Prakash.G jpnaidu@abacusnet.info 9848040434

Prashanta (99457 15946) prasanta.k@ibmesp.com

Shivadas, 98410 35110 m_shivadas@ibmesp.com

Shyam shyam_iit@yahoo.com

Suresh(9849129333) suresh@innovativesinfo.com

Ravi Kumar 9246677050

Satish.K satish.k@abacusnet.info 98481 62564

K. Nageshwar Rao nkona@silicon.in 9866223308

Haridas. U hunnikkat@silicon.in 9848653430

Prashanta (99457 15946) prasanta.k@ibmesp.com

Shivadas, 98410 35110 m_shivadas@ibmesp.com

EL, (M)#, ID

Shivadas, 98410 35110 m_shivadas@ibmesp.com

Vijay Wadhi(9848005080) vijaywadhi@siliconnetsol.com

980006275)

Subbaram Gowra (09849004358) subbaramg@gbb.co.in

G.Ramesh rguntamukkala@silicon.in 9000292919

ESP/WSP/WSA Location IBM Regional Office IBM Delhi

Zone Code

ESP

Delhi
Start assigning MRR calls

ASD0450

to MS compserve Delhi only

Assign all Agra calls to MS Compserve ASP Delhi


Note:- Dont assign MA calls

ASD0630

greater than 100 k.m to cache

WSP

Delhi

ASD0020

Don't assign both DT & Server calls (28.04.11) WSP Delhi


Note: Don't Assign MA calls to

ASD0030

CMS Bhopal and Delhi

WSP

Delhi

ASD0050

WSP

Delhi

ASD0090

WSP

Delhi

ASD0080

WSP

Delhi

ASD0160

WSP

Delhi(Gurgaon)

ASD0190

WSP

Delhi

ASD0210

WSP

Delhi

ASD0220

WSP

Delhi

ASD0230

WSP

Delhi

ASD0660

WSP

Delhi

ASD0600

WSP

Delhi ASD0690 Please Do not assign Desktop Calls to this Partner from 01.07.11 onwards till further Notice

WSP

Delhi

ASD0100

WSP

Delhi

ASD0700

WSP

Delhi Note:Assign only Warranty calls of PC all customer. Dont Assign TP Calls

ASD0770

WSP

Delhi ASD1050 This Partner is de-certified from today onwards (02.06.11) please so not assign any calls. Delhi ASD1090

WSP

WSP

Delhi

ASD1120

WSP

Delhi

ASD1150

WSP

Delhi

ASD2220

WSP

Delhi

ASD1040

WSP

Delhi

ASD1060

WSP

Delhi

ASD1070

WSP

Delhi

ASD1210

WSP

Delhi

ASD0740

WSP

Gurgaon Note:Only mouse calls to be assinged

ASD0760

WSP

Gurgaon

ASD1140

WSP

Faridabad

ASD1080

WSP

Karnal

ASD1270

WSP

Hisar

ASD1330

ESP

Lucknow

ASD0750

WSP

Lucknow

ASD0460

WSP

Lucknow Note:Assign only Warranty calls of PC all customer Dont Assign TP Calls

ASD0780

WSP

Lucknow Note: Don't Assign Calls to Galaxy

ASD0580

WSP

Lucknow

ASD4440

WSP

Lucknow ASD1110 Do not assigning any calls till futher update Lucknow ASD1030

WSP

WSP

Lucknow

ASD0720

WSP

Noida

ASD0710

WSP

Meerut

ASD0680

WSP

Varanasi

ASD0560

WSP

Varanasi

ASD1100

WSP

Kanpur

ASD0390

WSP

Allahabad

ASD1020

WSP

Aligarh

ASD1230

WSP

Bareilly

ASD1130

WSP

Bareilly

ASD1320

WSP

Gorakhpur

ASD1240

WSP

Muzaffar Nagar

ASD1260

WSP

Saharanpur

ASD1280

WSP

Ghaziabad ASD1010 Do not assign Any calls till further communication with immediate effect From 20/06/2011 Chandigarh ASD0310

ASP

WSP

Chandigarh

ASD0320

x WSP Chandigarh ASD0550

WSP

Chandigarh

ASD0730

WSP

Ludhiana

ASD0420

WSP

Jalandhar

ASD1340

WSP

Amritsar ASD1350 Assign the calls to this partner from today onwards (17.05.11) Jaipur ASD0340

ASP

Do Not Assign Any calls Till further communication WSP Jaipur ASD0330

Assign Only Lenovo only warranty calls

WSP

Jaipur

ASD0654

Assign MA / SO calls only

WSP

Jodhpur

ASD3330

WSP

Kota

ASD1160

WSP

Udaipur

ASD1310

WSP

Dehradun

ASD0380

WSP

Dehradun

ASD1180

WSP

Nainital / Haldwani

ASD0620

Pls DO not Assign Any calls

WSP

Nainital / Haldwani

ASD1220

WSP

Almora

ASD1250

ASP

Indore

ASD0880

Pls DO not Assign Any calls 13.04.2011

ASP

Indore
Assign MA & Warranty Calls

ASD0980

WSP

Indore

ASD0430

WSP

Indore

ASD0440

WSP

Indore

ASD2280

WSP

Bhopal
Note: Don't Assign MA calls to

ASD0470

CMS Bhopal and Delhi

WSP

Bhopal

ASD2190

WSP

Gwalior Do not assign AGRA calls

ASD2180

WSP

Shimla

ASD1200

WSP

Jammu

ASD0670

WSP

Srinagar

ASD1300

Name & Address IBM India Private Limited First Floor, BirlaTowers 25, Barakhamba Road Cannaught Place New Delhi Ph. No : 011 - 43680500 Ext. 80522 DID No. 011 - 43680522 Fax No. 011 - 41511871 M.S Compserve Pvt. Ltd. 606, Prabhat Kiran 17, Rajendra Place, New Delhi- 110 008 Phone (011) 25822030/25823545 Fax: (011) 25822030 Cache Technologies 702-703, 7th Floor, Siddhartha Building Nehru Place New Delhi-19 Ph: 011-47150702/ 47105710/728 Mb: 9312687106,9313816147,0990422029,9868160215 Comhard Technics(I)Pvt. Ltd 312, Vikas Complex, 37 VS Block, Vikas Marg, Opp. Nathu Sweets Shakarpur, Delhi - 110092 Phone: 43022768 / 769, 28822517 CMS Info Sytems 257,Okhla Industrial Estate Phase-III,OPP-Post Office, New Delhi 110020. PH:-30888444/45/46 ext:- 419 Fax : (011) 30888398 CCS Computers Pvt Ltd 3rd Floor, Skipper House, 62-63, Nehru Place, New Delhi - 110 019 Ph: (011)26413959,26423959,26463959 Fax: (011) 26224339, 26288463 Iris Computers Ltd A-155, Road No 4, Mahipalpur Extension, New Delhi 110037 Tel 011 26782505, Fax 011 26782510-11 HBS Systems Pvt. Ltd. 107-108, Padma Tower II, 22, Rajendra Place, New Delhi-110008 Phone (011) 25767117-25814024 25814025-25826803 PC Solutions P Ltd.

12, Sant Nagar, East of Kailash, New Delhi-110065 Ph 26213355 , 26467500 , 26474020 Fax (011) 26476822 Direxxions Technologies Pvt Ltd 547A - Sector 37, Pace City - 2 Industrial Area, Udyog Vihar Phase-6 Gurgaon - 122 001 HARYANA Quantm Helpdesk(Toll Free)-1800-180-0786 Targus Technologies Plot Number - 218, Phase IV, Udyog Vihar, Gurgaon - 122016 Hello:0124-4742320 /322/ 323

Team Computers Pvt. Ltd. No.1, Mohammadpur New Delhi 110066 Phone : 42004205/203/144, 42004200 Fax : (011)26188834 Phone Gurgaon (0124) 2561573/74/75

Techpark India Pvt. Ltd. Techpark India Pvt Ltd. A-247 Okhla Phase-1, New Delhi-110020. Ph (011) 40570016, 17,18, 19 Board +91 1140570000 Fax +91 11 40570004 Unique Infoways Pvt Ltd 308, IIIrd Floor, Skylark Building, 60, Nehru Place, New Delhi-110019. (91-11) 26445601, 41617999 Fax 011-26230900 Wipro Infotech. 1st Floor, Rattan Jyoti Commercial Complex, 18, Rajendra Place, New Delhi-110008 Ph No 011-32991004/09312425014 New Delhi -110008 Toll Free No -18003455678 Galaxy Office Automation Pvt. Ltd Flat No. 107 Pankaj Plaza, Plot No. 15, Site No. 37 & 38, L.S.C, Kalkaji New Delhi - 110019 Tel.: 011-32464512

Fax: 011-26228455

Icon Marketing Pvt Ltd 210 A/4, Ground Floor Shahpurjat Near 'N' Block, Panchsheel Park New Delhi 110049 91-11-26491529, 26491538 Mayank's IT Solutions Pvt. Ltd E.mail:-Services@mayanks.com 177A/1, Jeevan Nagar Behind Jeevan Hospital,Opp Maharani Bagh New Delhi-110014 India Intarvo Technologies Limited D1/3,Okhala industrial area. Phase 2,New delhi-20 Haryana. Help Desk-0172-5043126 IT-Coordinator-0172-5043128 COMPUTERS NETWORK AND TELECOM INDIA PVT LTD 206,Siddaratha Building,96,Nehra Place,ND-110019 9310031883, 011-47120011 OMNI INFOWORD PRIVATE LIMITED B1-/144,3RD FLOOR,NEW KONDI MARKET, NEAR MAYUR VIHAR-III,DELHI-110096 011-22615345 SG INFORMATICS (I) PVT. LTD 706 Ashok Bhawan 93 Nehru Place New Delhi 011-26295461, 41607556,26287496, +91-11-26446446-7 TRICORNIO TECHNOLOGIES 209,gk ghouse,187-a,san nagar,East of kailash,new Delhi-110065 011-41003016 ALLIED DIGITAL SERVICES LTD 95, Shambu Dayal Bagh, Old Eshwar Nagar, Okhla |New Delhi -20 (011) 2684 2923, 24, 25, 9999016301 AXIS MARKETING 196/16B IInd floor,ramesh market, east of kailash, new delhi 110065. 011-4760-4444/26291139

CORPORATE INFOTECH PVT LTD A-16,LGF,Jangpura Extention,New Delhi-110014

COUNTDOWN TECH PVT LTD Countdown Tech Pvt Ltd.112,Tribhuvan Complex,10th milestone,Mathura Road,Old Eshwar Nagar,New Delhi-65

Comnet Vision (India) Pvt Ltd B-1, Aggarwal Bhawan, 35-36, Nehru Place New Delhi Pho No 011-26210431 HCL Infosystems Ltd G-8 & 9, Sector - III NOIDA - 201 301 Delhi Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday Info Services Jay Plaza, 3rd floor old DLF Colony, Sector 14, M.G.Road, Gurgoan Haryana - 122001 pmdelhi@ibmesp.com Ph:0124 -4231459/60/61/62/63 Fax:0124 -4231462 STERLING INFOWAYS PVT. LTD Independent shed no.38, Hartron Complex,Electronic city, Gurgaon (Haryana)122015. 0124-4278800/01/02 DIGITECH SERVICES PVT LTD FF-7,SCO,100-101,NEAR ICICIBANK,COMMERCIEAL CENTER SECTOR-16,FARIDABAD-121002,HARIYANA. 0129-4073326/4073328 Ms.Jyoti Sharma Infotech Computers & Communications SCO 204 , Sector 12 , UE , Karnal , 132001 132001

TMC Infoway TMC Infoway , 22-23, Lajpat Rai Market, Opp. Elite cinema Railway Road Hisar 9254140464, 9254140468, 1662-240460

M.S Compserve Pvt. Ltd. 7,Janapath Road,Aliganj

LUCKNOW-226001 Uttar Pradesh Tel: 0522 407 3317 Mobile No: 09621855508 Insight Business Machines Pvt. Ltd. C-163/A, Sector - B Near Next Showroom,Aliganj Lucknow - 24 Ph. 0522-2325047 / 3293439 / 4024236 Intarvo Technologies Limited B-48,A Nirala Nagar, Near IT Chouraha, Lucknow-226001 Uttar Pradesh Mobile:9811030535/9810041675 Board Line:011-40757551 Ext 528 Galaxy Office Automation Pvt. Ltd Kohil House,4E,2nd Floor, Ramtirth Marg Lucknow-226001 ph:0522-3207112

Century Computers BGF, Sana Palace-II, Opp. Saharaganj Mall,Hazratganj, Lucknow- 226 001 0522-2234219, 9889199905 RED BROOK I T PVT LTD red brook it (P) ltd, RBL ROAD, Baba Dyal singh Hata , behind Akash Ganga Tower, New Hyderabad Lucknow 9793111553 AXIS MARKETING Flat no 201,Gulmarg Appartment,5 Jopling Road Lucknow-UP Pin-226001 0522-4010591/4008247 9310004483 HCL Infosystems Ltd 8-A, Faizabad Road Opp. Dua Ka Ghar Mahanagar LUCKNOW - 226 006 Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday HCL Infosystems Ltd E- 4,5,6 Sector-11 Noida,UP Noida

Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday Perfect Computer Network 25/1 Mangal Pandey Nagar Opp. Central Excise Office Garh Road, Near CCS University Meerut-250004 Ph 0121-2760465, 2604158 Fax-0121-2760465 Redington India ltd. D-58/12, A-82, 1st FLOOR Gandhi Nagar Colony SIGRA, Varanasi - 221 010 Ph. 0542-2227582/ 2227583, 3206907 RED BROOK I T PVT LTD B-37/122, Shri Krishna Complex,RathyatraMahmoorganj Road,Varanasi-221010. Redington (India) Limited 112/8. Benajabhar, Opp. Sachiv Niwas Swaroop Nagar, Kanpur 208002 Phone (0512) 2546482 /2555852 aliganj, Lucknow- 226024 AR SOFT SOLUTIONS 7, Kamla Nehru Road, Civil Lines, Allahabad 9336847362 Cosmic Technologies Shop No. 24, First Floor,Muzzammil Complex, Near Zakir Hussain School ,Dodhpur , Civil Lines,Aligarh, 202002 SONARA INFORMATICS Address-146,civil lines,Bareilly ,243001-india 9359611113 Sonara Informatics Sonara Informatics , 146 Civil Lines , Near Circuit House , Bareilly , Uttar Pradesh BAREILLY Creative Computers Creative Computers , 5 Pushpanjali Complex , Shahi Market , Cinema Road , Gorakhpur-273001 0551-2345759 Mr. Bhuvaneshwar Singh/Mobile No. 09936300990 Iconic Systems Iconic Systems , 148 , Ansari Road , Muzaffar Nagar , 251001 0131-2441164-9319409320/9412215001.

Maharaja Communications Maharaja Communications , 1st Floor Opposite Sophia Market , Court Road , Saharanpur 0132-2712082 Pioneer Computers Pioneer Computers , 343 Ambedkar Road , Opposite Shipra Hotel , Ghaziabad , 201001 0120-2790040 / 09212296401 Spectra Computech Pvt Ltd Sco:-2923-24 Sector 22-C Opposite Markfed, Chandigarh (160022) Ph:-0172-4305555 Fax-01725087264 Redington India Limited S.C.O No.5, Sector 20-D, First Floor Chandigarh - 160 020 Phone : (0172) 2776131/2776108/2713499/DID NO.: 0172-3255682 Fax : (0172) 2713499 Fore Solutions Pvt Ltd Sco 319,Sector 40D, Chandigarh Ph.: 0172-2691277, 2687365 3098762, 5089766 HCL Infosystems Ltd SCO - 66-67, Sector - 17A CHANDIGARH - 160 017

Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday Redington India Limited Noble Enclave, First Floor, Opp Park Plaza Hotel , Ferozepur Road , Ludhiana ( Pb ) Phone (0161) 2402511/2401299 Touch Automation Pvt Limited 2 b , Dashmesh Nagar,1 st floor,K 4 Restaurant Near Railway Crossing,Garha road, Jalandhar 0181-2460285/9417094584/09876298833/09888448484 Vast Computers Vast Computers , SCF 23 , First Floor , A Block Market , Ranjit Avenue , Amritsar 143001 0183-2500510 Sequel Infocom Pvt. Ltd. 401-404, Geetanjali Towers,

Opp. Bal Niwas, Ajmer Road, Jaipur-302006 Tel: 0141- 2222024, 2222705. Fax: 2222705/ Icon Integrated Services 9A, Sunshine Enclave, Uniara Garden Uniara Garden, Moti Doongri Road, Jaipur-302004 Phone : (0141) 2624250/2621252 Fax :(0141) 2624250 M S Compserve C/o Icon Integrated Services 9A, Sunshine Enclave, Uniara Garden Uniara Garden, Moti Doongri Road, Jaipur-302004 Phone : (0141) 2624250/2621252 Fax :(0141) 2624250 BlueBell Computers First Floor , Amardeep Complex , Main B Road, Sardarpura , Jodhpur , 342003 0291-2640039/2634982 9314040039/9314224358 CRYSTAL COMPUTERS Kotri Road, Near Rai Beauty, Gumanpura Kota ( Rajasthan ) PIN 324007 0744-2392659, 2390257, 2390915 Shri Vinayak Digiteq Shri Vinayak Digiteq , Inside NB Rice Mill , Near Old Station , Ayad , Udaipur , 313001 9024869815/0294-2491169, 2490931

Redington India Limited Shop # 10 , Tilak Complex Tilak Road Dehradun 248 001 0135-2727797,2724045 NATRAJ ENGINEERING SERVICES 4 old survey Road Dehradun 248001 CSPL Computers Pvt. Ltd. Rajani Gandha Arcade, Bhutia Padav, Nainital Road Haldwani Pin Code : 263141 Ph. 05946-284367 9336841294/9412445483 - roopam saxena Comps & Keys comps keys jail road chauraha, kaladhugi road haldwani

Opp. GGIC School, Haldwani Nanital-263139 05946-322563, 9758542292 Dev Mohini Printers & Suppliers Dev Mohini Printers & Publishers , Mall Road , Jakhandevi , Almora , 263601 05962-211222 , 9319239410/05962-211222 , WYSETEK SYSTEMS TECHNOLOGISTS PVT LTD C/O 9/2, Ajay Bagh Colony, Near Tulasi Palace, Musakhedi, Indore (M.P) 452001 022 66662727 9826028057 INFO SERVICES 76, Kagdi Pura near Balvinay Mandir School Floor no.26, Fathima Manzil Indore- 452010 011-244842222 Worth TechnologyP. Ltd. 206, Apollo Tower 2, MG Road, Indore 452001 Phone :(0731)2529455, 2529355 Fax- (0731) 2513241 Redington India Limited Redington India Ltd. Ground Floor, D-10, Blk No.5, Malwa Tower, Guitar Wala Square, Old Palasia, A.B.Road, Indore.-452001 Netcom Computers Netcom Computers , 106 Diamond Trade Centre , 3-4 Diamond Colony , Indore , Madhya Pradesh Indore 452001 0731-2543333 CMS Info Sytems CMS COMPUTERS LIMITED 153,Guru Arcade,1st Floor, M.P. NAGAR, ZONE-I, BHOPAL-M.P. PIN-462011 0755-4286006 Latest Information Technology M 8-9 Shirishti Complex Zone 1 , M. P Nagar , Bhopal , Bhopal 462011 0755-3012488, 0755-4270073 Computer Palace Computer Palace , 104 Kartik Plaza , Jinsi road 1, Gwalior , 474001 0751-2638281

ELINE Eline,Hanskutir,Khalini,Shimala,Himalachapradesh-171002 0177-2627456/7455-9418051050

Digitech Systems 117,Canal Road 1st Floor,Bhandari Complex,Jammu-180016 Ph 191-2561574 Fax- +91 01912563537 Sheikh Enterprises Yatri Bhawan , Durga Nag Road , Somwar , Near Burn House School , Srinagar , 190001

HELPDESK C0-ORD. & ID Surbhie Gupta surbhiegupta@in.ibm.com

Manish/ Kanika mscompservedelhi@airtelmail.in,mohindersingh.mscpl@airtelmail.in mohindersingh.mscpl@airtelmail.in

Deepak Gupta/Sangeeta /Samita/ Raghavendra Singh service@cachedigitech.com raghav@cachedigitech.com ibmhelpdesk@cachedigitech.com dgupta@cachedigitech.com Arun Goyal (9818866113) info@comhard.com comhardtechnics@rediffmail.com spsharma@timestech.co.in Madhu Kunwar aspcmsdelhi@cms.com 30888419

Ms Meenakshi support@ccscomputers.co.in 011-26463959, 26233959 011-26288464, 26453797 011-26423959, 26433959 Paul Toms helpdesk@iriscomputers.net 9891452547

Ranju Praasher helpdesk@hbsindia.com

Level 1

Asha Bisht (Coordinator) Ph 26213355 , 26467500 , 26474020 calldesk@e-pspl.com, indent @e-pspl.com Lalit Rajotiya helpdesk@quantm.com,eclaim@quantm.com teamdel@quantm.com,Support@quantm.com Tel: 0124-2370315-19 Mobile +91 9582 228 310 Mobile +91 9873 235 969 Sudip Das(9953325772) targus.support@targustech.com 0124-4742320 // 9953325772

1st Level Vikram Minz - TL - 011-4200 4155 42004100/1800114200/18001024200 customercare@teamcomputers.com warranty.helpdesk@teamcomputers.com wttyhelpdesk@teamcomputers.com kailashjoshi@teamcomputers.com

Sonia /Babloo support@techparkindia.com,sonia.pareek@techparkindia.com sanjeev@techparkindia.com

Satendra Kumar( +91-9818670742) ksatendra@uniqueinfoways.com vamit@uniqueinfoways.com jvipul@uniqueinfoways.com coordinator@uniqueinfoways.com Krishan Jindal Help desk 1800 345 5678 / 09980556533 ecare@wipro.com,santoshi.nayak@wipro.com krishan.jindal@wipro.com 9945563222 javeed.pasha@wipro.com Deepak delhi@goapl.com,vivek@goapl.com Tech Name Ravi delhi@goapl.com 9313659407

Project Manager for Reliance Communication CC to Shailesh Varpe ibmsupport.dakc@relianceada.com manisha@goapl.com vineet@goapl.com Ashish service@icon.co.in 9810020401

Ms.Santosh Sharma (9999319814) Office Phone:- 26343308/ 9999790796/97 Services@mayanks.com 09811157354(M)

Reena Rawat helpdesk.project@rteservices.com rtdelhi.it@intarvo.com ,suneeta.tikoo@intarvo.com 9717624955 Shilam Verma services@cntindia.net dipesh@cntindia.net Sanjay K Jha 011-22615345 Hema hema@sginformatics.com inder@sginformatics.com Kishlay Rai

Poonam-Pho No -(011) 2684 2923, 24, 25,Rubul chetia-9999016301


vinod.shekeran@alliedindia.com,praem varma-pream.varm@allidindia.com

Gandharv/ V K Gupta-9310504488 9310536423 vk.axis@gmail.com,gandharv.axis@gmail.com

Vinod Kumar 24371666/888 jayant.kumar578@gmail.com

Harish Choudhary 919910100846

Tech Name - Mr. Narinder Rattan - 9811375122 nrattan@comnetit.com support1@comnetit.com vishal@comnetit.com service@comnetit.com Sunil Sharma sunil.s@hcl.in Tech Team leader Name (regional) Satgur P Gaur 9810564675 satgur.gaur@hcl.in Shalini Updhyay helpdesknorth@ibmesp.com customerblr@ibmesp.com, helpdeskol@ibmesp.com 0124 -4231459/60/61/62/63

servicedesk@sterlingmail.in, lenovosupport@sterlingmail.in Co-ordinator ( Tanika/ Chinkey) FARIDABAD@DIGITECHONWEB.COM ibmsupport_fbd@digitechonweb.com

Mr. Harminder Virk infocompknl@sify.com,gjsingh78@gmail.com infotechhs@sify Rampal/Pradeep 09254140468/9254140464 ved@tmcinfoway.com

Mr.Ajay Kumar mscomp.lko@gmail.com

mscompservedelhi@airtelmail.in,mohindersingh.mscpl@airtelmail.in 9621855508 Maya lkowsp@insightindia.com,insightlko@rediffmail.com Mob: +91 9833495600

Mr.Raghvendra pit.lucknow@rteservices.com 9695095688

lucknow@goapl.com, vineet@goapl.com Vinod Chaudhary/094156 41315 Service engineer Manish Dubey/0522 3053095 Branch head Sanjay saxsena/0522-3207112 Arshad Ali 0522-2234219, 9889199905

Ajay singh 9793111553 lucknow@redbrookit.com ajay@redbrookit.com Naveen Kadiya-9310104476 gandharv.axis@gmail.com vk.axis@gmail.com Basudeb Murmu Ms.Omna lknclbd@hcl.in Tech Team leader Name (regional) S.George 9936792750 s.george@hl.in

Sharma noiclbd.manager@hcl.in Tech Team Leader Prasenjit Dhar 9810883809 prasen@hcl.in

Sachin Tyagi - (09927015376) / Nusrat sachin@perfectcomputer.co.in services@perfectcomputer.co.in pcnet_mrt@yahoo.co.in services_pcn@yahoo.com 9837637785

Arun servvar@redington.co.in nationalcc.pc@redington.co.in kvssrinivasan@redington.co.in Avadhesh Tiwari MOB: + 91 9792578850 +91 9455290112 lucknow@redbrookit.com ajay@redbrookit.com Anil (98390 31938) servkan@redington.co.in kvssrinivasan@redington.co.in klsharma@redington.co.in

Shreya/Amit Purwar 9336847362 arinfo@arsoftsolutions.co.in shreya@arsoftsolutions.co.in Farhan Shikoh 9837041941 cosmicaligarh@yahoo.com, lsvcaligarh@gmail.com

9359611113 sonarainformatics@gmail.com,sonaras@redifmail.com Mr. Dilip Keshwani 0581-3290560

Manindra Kishore Mohd. Jawaid Quamar/ Mobile No. 09936300992 , cclenovoasp@gmail.com,ccgkp@rediffmail.com Mobile No. 09936300990 Email Id. Mr. Vikas Singhal lenovo_mzn@rediffmail.com,ics2221@rediffmail.com

Pankaj Malhotra lenovoasp@gmail.com, 9358362898 Mubeen Khan 0120-2790040 / 09212296401 service@pioneercomputer.in,service@pioneerinc.co.in monu@pioneercomputer.in SUPPORT support@spectracomputech.com,ryadav@spectracomputech.com Ph:-0172-4305555 RANJIT YADAV/ Upasana 0172-5025422,5025440,09915065617 Jyoti servchdsc@redington.co.in nationalcc.pc@redington.co.in kvssrinivasan@redington.co.in Neeta support@foresolutions.net

Sanjeev Kumar hclchdcc@hcl.in Tech Team leader Name (regional) Vinay Agarwal 9876711575 vinay.aggarwal@hcl.in

Anuradha servlud@redington.co.in kvssrinivasan@redington.co.in

Supreet Singh / Surinder Kaur touchautomations@gmail.com walia2k1@gmail.com Hemant Nanda service.vast@gmail.com vastcyberzone@gmail.com Manish (9314480632) support@sequelinfo.com

calldesk@sequelinfo.com mobile number-9314014111 Priyanka Ajmera/ Surbhee helpdesk@iconitservices.com

Priyanka Ajmera/ Surbhee helpdesk@iconitservices.com

Mr.Mahendra Singh bbcmail@satyam.net.in lenovocare@bluebellcomputers.co.in 9314224358 giriraj-09829038257 crystalcomputers@vsnl.com

Mr. Ajay Agarwal 9024869815/0294-2491169, 2490931 svd.lenovoservices@gmail.com

Geeta Sharma servddn@redington.co.in nationalcc.pc@redington.co.in kvssrinivasan@redington.co.in Vinod 9759155899


vs.bisht@natraj.net.in

Surender singh Dhela -(9410172471) lko@csplworld.com,Haldwani@csplworld.com bhimtal@csplworld.com, 0522-2635217-9, 9335699310 Chintel House, 16 Station Road, Lucknow

Himani / Tech Name - Manoj - 09456730242 05946-322563, 09808770736

compsnkeys@rediffmail.com manoj_johari@rediffmail.com compskeys@rediffmail.com Mr. Pradeep pantpradeep@hotmail.com,mpaliwal53@gmail.com 9319239410, 9411113111/05962-237463 Shrishail Prachande shrishail@wysetek.com,harshit@wysetek.com, support.ind@wysetek.com Harshit Aranya 9826028057/9765203853 Co-Coordinator Name - Ms.Babitha - 011-244842222 helpdesknorth@ibmesp.com avnishg@ibmesp.com supportindore@ibmesp.com Tech Name - Mr. Avinash 9958161717 Kalpana Rathore support@worthtechnology.com

Reena servind@redington.co.in,kvssrinivasan@redington.co.in servindact@redington.co.in nationalcc.pc@redington.co.in 0731-4262520 0731-4262501 Mr. Nitin Poddar 0731-2543333

Nilima (09755092880) bhopal_asp@cms.com

Mr. Bhupendra Singh Gaur LATESTBHOPAL@YAHOO.CO.IN Ram Nagori-9301100200 lenovocare.gwl@gmail.com nagori_computerpalace@yahoo.co.in

Balkar elineshimla@yahoo.com computercare_hp@yahoo.co.in

helpdesk@digitechsys.net

Irfan 9906805145
sgrlenovoservice@hotmail.com

SERVICE MANAGER & ID Santosh K Choudhary/India/IBM, Santocho@in.ibm.com

ESCALATION LEVEL, (M)#, ID Sanjay Khare skhare@in.ibm.com

Mr. Mohinder Singh, 98110 11262 mohindersingh.mscpl@airtelmail.in

Mr. Mohinder Singh, 98110 11262 mohindersingh.mscpl@airtelmail.in

Alok Gupta (09312278408) Alok@cachedigitech.com

Prathna Gupta (9810273558) prarthana@cachedigitech.com

Vineet-9810027830 info@comhard.com

Pramod K Goyal - 9810127830 (Director) pkgoyal@mantraonline.com info@comhard.com

Atul Maheshwari atul_maheshwari@cms.com Mobile 9811118189

Rajeev Kumar (Regional Manager) Rajeev_Kumar@cms.com Mobile #9350808660

K K Gautam kgautam@ccscomputers.co.in Mob:9717497515 011-26463959, 26233959 011-26288464, 26453797 011-26423959, 26433959 Mr. Suresh Joshi (9818422878) suresh.joshi@iriscomputers.net

Tarun Malik tmalik@ccscomputers.co.in Mob:9810273642 011-26463959, 26233959 011-26288464, 26453797 011-26423959, 26433959 Goldy Soni goldy.soni@iriscomputers.net Ph 9910038368

Ajay Mittal amittal@hbsindia.com 9811066778

Ajay Mittal amittal@hbsindia.com 9811066778

Level 2

D Chandershekhar, 9810065547

Rajeev Kesharwani Ph 9873097411 rajeev.kesharwani@e-pspl.com Rakesh rakesh@quantm.com avinash@quantm.com 9958795716

chandrsekard@pcsolutionsindia.com

Sanjay Bakshi sanjay@quantm.com 9313110900

Ashvni Kumar ashvni.kumar@targustech.com 9999984941

Tauqeer Alam tauqeer.alam@targustech.com Mob:9711001227

2ndLevel :Satish Raturi 011-4200 4297 / 9310959121 wttyhelpdesk@teamcomputers.com

3rd Level :Kailash Joshi 9313030098 /011-42004253 kailashjoshi@teamcomputers.com SPOC for IBM warranty

Sanjeev (98185 97387) sanjeev@techparkindia.com 9818597387

Rajive Anand rajiv@techparkindia.com 9810044377

Vipul (98103 44524) jvipul@uniqueinfoways.com

Surinder Singh surinder.singh@wipro.com

Rakesh Pandey pande.rakesh@wipro.com 9810273260

atul(9313922311) atul.anand@goapl.com Tel.: 011-32464512 Fax: 011-26228455

Vineet (9320181925) vineet@goapl.com

Vijay Makhija service@icon.co.in 9810509510

Bhupesh Maggo (9873200363) bhupesh.m@mayanks.com

Director Vijay Kumar Sethi Mob 09810134504 wingco@icon.co.in Veena sethi veena@icon.co.in Neha Batra (98111-57354) neha@mayanks.com

Mr.Raj Kumar rajkumar.verma@rteservices.com 9654202047

Vimal Mishra vimal.mishra@rteservices.com 9911422591

Tech Person Mobile No - 011-26426847/48/49 -, Mob.09999016276-vinod shekharan-9999016252

Mr. Anil Kumar Mobile No 9711733689

Nirmal K. Pant service@comnetit.com Mobile No 09711733695

Mr. Vishal Goel 9711733690 Director/Manager Name (National support manager) First Level Escalation Mr. M. Krishnan Satgur P Gaur krishnan@hcl.in satgur.gaur@hcl.in 9980080154 9810564675 Second Level Escalation Anupam Mishra Mr.Navendu Dass pmdelhi@ibmesp.com 9971471414

Rakesh Kumar hddelhi@ibmesp.com 9971991210

Rajeev Soni rajeev@digitechonweb.com 0129-4073326/ 9718520412

V N Jatwani vnjatwani@digitechonweb.com 9810549219

Gurinder Singh-09416732949,Harbhajan singh-09813014400

Ved Prakash 9254140471 vinod@tmcinfoway.com

Mr. Manoj 9254140462 manoj@tmcinfoway.com

Mr. Mohinder Singh, 98110 11262 mohindersingh.mscpl@airtelmail.in

Mr. Mohinder Singh, 98110 11262 mohindersingh.mscpl@airtelmail.in

@airtelmail.in

Neel Shah (9820088201) neel@insightindia.com

Mr.Raj Kumar rajkumar.verma@rteservices.com 9654202047

Vimal Mishra vimal.mishra@rteservices.com 9911422591

vineet@goapl.com manisha@goapl.com

Vineet - (9320181925) vineet@goapl.com

Gupta - 9310504488

Director/Manager Name (National support manager) First Level Escalation Mr. M. Krishnan S.George krishnan@hcl.in s.george@hl.in 9980080154 9936792750 Second Level Escalation Vimal Garg vimalg@hcl.in Director/Manager Name (National support manager) First Level Escalation Mr. M. Krishnan Prasenjit Dhar krishnan@hcl.in prasen@hcl.in 9980080154 9810883809 080-25583831 Second Level Escalation Sanjeev Anand

Sanjeev Goel - 9997798281 sanjeev@perfectcomputer.co.in

sanjeev.anand@hcl.in J P Tyagai - 9837094788 jptyagi@perfectcomputer.co.in

Mr. Sharad Dubey - 9336914757 sharadchandra@redington.co.in

Govind Singh-(9335910160) govind.singh@redington.co.in

CP Sharma (93361 05296) sharma.cp@redington.co.in

Govind Singh -(9335910160) govind.singh@redington.co.in

Gaurav Vashishth-0131-2441164

Monu Sharma 9212296400 0120-2790040

Muveen Khan 9212296401

MANISH KUMAR manishk@spectracomputech.com 0172-5025451,09876023971

Sandeep Vig, 9814003024 sandeep_vig@spectracomputech.com 0172-5087263

Suresh Sharma (9316204170) suresh.sharma@redington.co.in

Lakshmi/ Sachin Deshmukh (9312437677) sachin.deshmukh@redington.co.in

Pratibha (9216888059) Pratibha@foresolutions.net

Rajesh Puri(9814210307) rajesh@foresolutions.net

Director/Manager Name (National support manager) Escalation First Level Mr. M. Krishnan Vinay Agarwal krishnan@hcl.in vinay.aggarwal@hcl.in 9980080154 9876711575 Second Level Escalation Onjiwan Gupta omjiwang@hcl.in 9876711576 Suresh Sharma - ( 09316204170) suresh.sharma@redington.co.in

Mr. Jasmeet Singh (09316903168) jasmeet.singh@redington.co.in

Manish (9314480632) manish@sequelinfo.com

Srinivas Kaja, 9829014582 skaja@sequelinfo.com

vandana@sequelinfo.com

Rajeev Mathur (9829065228) rajeev@iconitservices.com

Rajeev Mathur (9829065228) rajeev@iconitservices.com

Rajeev Mathur (9829065228) rajeev@iconitservices.com

Rajeev Mathur (9829065228) rajeev@iconitservices.com

Mr. Basant Mehta mail@bluebellcomputers.co.in 9829021253

Namita-9024869815,srivinayakdigitechhotmail.com

Surendra Kumar surendrakumar@redington.co.in Mobile#9358105732

Govind Singh -(9335910160) govind.singh@redington.co.in

S K Chaturvedi - ( 94150201850) lko@csplworld.com

Mr Neeraj Kapoor - 9935084102, 9415019874 nkshack@satyam.net.in

Manoj/ Himani 9456730242

Himanshu Pant 9917244409

Mukesh Paliwal-9756029961 pantpradeep@hotmail.com

Sachindra Kanchan Sachin@wysetek.com 9324977788

Rajesh Mathkar rajesh@wysetek.com 9821142507

Mr.Prasanta .K prasanta.k@ibmesp.com 9945714946

Ravinder Bhalke, 9827022251 ravindra@worthtechnology.com 9329822211

Ravinder Bhalke, 9329822211 ravindra@worthtechnology.com

Bhawana Bhawana.a@redington.co.in

Sachin Deshmukh- (9312437677) sachin.deshmukh@redington.co.in

Rajesh Viswakarma (09755092900 ) rajesh_vishwakarma@cms.com 0755-4286010

Kamlesh Joshi (9755092888) kamlesh_joshi@cms.com 0755 4286009 Fax:0755 2572000

Ranjeet Thakur-9816181317- tejprakesh-9418055298

Randeep Jamwal - ( 9906062522) randeep@digitechsys.net Tel: 0191-2561574 Ext-36

Jyotin Sharma - 9906079967 jyotinsharma@hotmail.com

30 (Director)

Kamal Khanna/Amarjeet walia kamal.khanna@targustech.com,amarjeet.walia@targustech.com 09953325752 (for escalation) 9953325745

4th Level :Ravi Mehta 7428397182/ 011-4200 4279 ravi.mehta@teamcomputers.com escalation only

Mr. P. K. Sharma pksharma@comnetit.com Mobile No 9811026195

Ajay Bhardwaj 9729040460 ajay@tmcinfoway.com

Gaurav- 9810266062 gaurav@pioneercomputer.in

(9312437677)

Vandana-09351114582

102, 9415019874

Sachindra Kanchan Sachin@wysetek.com 9324977788

ESP/WSP/WSA Location Zone CodeName & Address IBM Jamshedpur IBM India Private Limited 'Kashi Kunj', Road No. 2, Contractors Area, Bistupur, Jamshedpur -831 001 Ph# 0657-6699341 Fax #0657-6699356 ASP
Jamshedpur ASJ0440

WSP

Jamshedpur ASJ0010

TRISITA C/O JUPITER SYSTEMS 1st Floor, IMA Building Damodar Road, Sakchi, Jamshedpur- 831 001 0657- 2231305/306/5576417 Fax : (0657) 2423271, 2433088 Jupiter Software & Systems Pvt Ltd 1st Floor, IMA Building Damodar Road, Sakchi, Jamshedpur- 831 001 0657- 2231305/306/5576417 Fax : (0657) 2423271, 2433088 WIZERTECH INFORMATICS PVT LTD 31-A,CIRCUIT HOUSE AREA9 (OLD) ROAD NO: 4 JAMSHEDPUR 831001 PH # 0657 2230829 / 2230832

WSP

Jamshedpur ASJ0030

HELPDESK C0-ORD. & ID

ractors Area,

SERVICE MANAGER & ID Samrat Chakraborty Samrat Chakraborty3/India/IBM

Dibyendu Maity trisita_service@vsnl.net,madhumita.chatterjee@trisita.com, jssjsr@rediffmail.com 9831781943

Madhumita Chatterjee madhumita.chatterjee@trisita.com 9830580916 Kamalendu Shukla, 94311 12701) jssjsr@rediffmail.com


Kamalendu Shukla, 94311 12701) jssjsr@rediffmail.com

Ashok Kumar/Pramod jssjsr@rediffmail.com

Arijit Ray 9430372390 Support_jsr@wizertech.com wizerjsr@sify.com

Mr Heeralal Jaiswal 9334644478

ESCALATION LEVEL, (M)#, ID

Anthony Harry anthony.harry@trisita.com 9831151607

ESP/WSP/WSA Location IBM Regional Office IBM Kolkata

Zone Code

ESP

ESP

Kolkata / Siliguri RVA0753 Note: ONLY IBM Internal calls mark cc to Amartya Sinha/India/Contr/IBM ASSIGN SO/INTERNAL CALLS ONLY 10/03/2011 As per Vinil DO NOT ASSIGN EXTERNAL WARRANTY CALLS Kolkata ASK0520 Note:Only mouse calls to be assinged

ASP

Kolkata

ASK0020

ASP

Kolkata ASSIGN IBM MA calls for Kolkata

ASK0080

ASP

Kolkata

ASK0320

ASP

Kolkata ASK0500 Assign Dhanbad,Asansol,Durgapur and Burdwan region Call to Computek Only

WSP

Kolkata

ASK0290

WSP

Kolkata Stop Assigning calls Untill Further commication

ASK0030

WSP

from ASP Manager - Prasenjit Kolkata Stop Assigning calls Untill Further commication from ASP Manager to ASK0100

ASK0100

WSP

Kolkata ASSIGN IBM MA calls for Kolkata

ASK0110

WSP

WSP

Kolkata ASK0260 Stop Assigning calls Untill Further commication from ASP Manager. Kolkata ASK0270 Do not assign any calls as this partner has been de-certified from today (24.05.11)

WSP

Kolkata

ASK0310

WSP

Kolkata

ASK0460

Please Do not assign Desktop Calls to this Partner from 30.06.11 till further communication from WSP Manager

WSP

Kolkata

ASK1090

wsp

Kolkata

ASK1040

WSP

Kolkata Do not assign any calls till futher communication from WSP Manager

ASK1060

WSP

Kolkata

ASK0510

WSP

Durgapur

ASK1050

WSP

Purulia

ASK1180

WSP

Kharagpur Note: Do not assign calls till fruther communication

ASK1190

WSP

Siliguri

ASK0420

Assign Malda and Siliguri to Computek Siliguri

ASP

Raipur

ASK0360

ASP

Raipur

ASK0490

WSP

Bilaspur

ASK1080

WSP

Guwahati Preferred service center

ASK0620

WSP

Guwahati

ASK0130

Do not Assign both Server & desktop calls till further communication

WSP

Guwahati

ASK0480

WSP

Guwahati Call not be assigned until further comm from ASP Mng

ASK0120

WSP

Guwahati Note: Do not assign calls till fruther communication

ASK1170

ASP

Bhubaneswar

ASK0351

WSP

Bhubaneswar

ASK0400

Assign only KIIT DT calls


WSP Bhubaneswar Stop Assigning calls Untill Further commication from ASP Manager ASK0150 Bhubaneswar Preferred service center OPEPA, TCS & VODOFONE All Desktop calls assign all the to E-sqaure WSP Bhubaneswar Pls stop assigning calls 31-03-2011 Cuttack ASK1030 ASK0150

WSP

ASK0530

WSP

ASK0470

WSP

BERHAMPUR Note: Do not assign calls till fruther communication

ASK0540

WSP

BERHAMPUR

ASK0640

WSP

Rourkela

ASK1100

WSP

Patna

ASK0160

WSP

Patna Note: Do not assign LENOVO WARRANTY CALLS till fruther communication

ASK0330

Assign only MA Desktop & Thinkpad


WSP Assign only IBM MA Calls PATANA Note: Do not assign calls till fruther communication WSP Patna ASK1130 ASK0550

WSP

Gaya

ASK1070

WSP

Katihar(Bihar)

ASK1140

WSP

Agartala

ASK0280

Pls dont assgin calls to ASP Until Further Communication from ASP Manger WSP Gangtok Pls dont assgin calls to ASP Until Further Communication from ASP Manger Manipur ASK0350

WSP

ASK0430

WSP

Ranchi Assign all TATA CUMMINS Calls from today (09.11.10) onwards

ASK1160

WSP

Ranchi Do not assign any calls to this partner from today onwards (26.03.11)

ASK1120

NAME & POSTAL ADDRESS IBM India Private Limited address: 16, Camac Street 2nd Floor L& T Chambers cal 17 Ph (033) 22826417 (ext 205/206) Board-91 33 40022000 Fax- 91 33 22826410 DID NO- 91 33 40022xxx (xxx being the Extn number) Kaizen Services 219, Jodhpur Park, Kolkata- 700068 Office: 24994192,93,94,95 Shimantini Roy-033-24994192-95 Chaitali Roy-033-24994192-95-9830224932 Ph No033-24994192-95 Info Services DE 121, Rabindra Pally, Krishnapur Kolkata -700101 033-25915525 Mob:9940035110 Ace Marketing & Services 7T, Cornfield Road, Kolkata - 700 019 Phone : (033) 24600456, 24402068, 24402256 Fax : (033) 24402071 Rahul Commerce Pvt. Ltd D-38(79), Rajdanga Nabapally Calcutta - 700 107 Ph: 033 2441 6101 Fax: 033 2442 6102 Microsolus Systems & Sotware Pvt Ltd BE 101 , Sec 1 , Saltlake , Kol -64 Phone (033) 23580414/23592613/23345379 Fax (033) 23592612

COMPUTEK 1/2, LORD SINHA ROAD, KOLKATA - 71 WEST BENGAL Ph (033) 2282 6846 / 1267/ 2761 Fax +91 33 22822768 Wizer Technologies 162/C/529, Lake Garden Kolkata- 700 045 Ph: (033) 24221503/04 CMS Info Sytems 4A, Orient Row, 3rd floor Kolkata - 700 017

Ph: (033) 22806112/6113/6114/36450074 Redington India Limited P-89, CIT Road; Entally, Puddapukur Kolkata - 700014 Ph 033 - 22865880/81/82 /3950 0098 Fax: : (033) 22405606 Trisita Corporation 7/1 , Lord Sinha Road Gr Floor. kolkata - 700071 Phone (033) 22825091/22825092/22820166/22433814 Fax (033) 22103292 CMC limited 28, Camac Street, Kolkata Phone (033) 22874845 Wipro Ltd 3, Pretoria St, III floor, Kolkata Ph: (033) 22828489 Fax (033) 22825912 Toll Free No -18003455678 Embee Software Pvt. Ltd 1 Kyd Street 14B Palace Court 1st Floor Kolkata 700 016 033 2229 2434/4006 5584 GALAXY OFFICE AUTOMATION PVT LTD 219 RAJDANGA NABAPALLY. (P.S. KASBA.) KOLKATA (WEST BENGAL) PIN: - 700107 Ph 033 24638359/32538359 Fax 033 24653044 Computer Exchange 24 park street, 1st floor park centre building , kolkata-16 033 2229 3904/2229 5047 NETCOM INFOTECH P LTD 95-Ajcbose Road Goury Appt 1st floor Kolkata 700014 9836077749--033-22265256,58 VISION COMTECH 147-E Sharad Bose Road Kolkata 700026 PH:033-24630450 / 51 Fax no 24630451

HCL Infosystems Ltd 45, Jhothwala Road On Syed Amirl Ali Avenue CALCUTTA - 700 019

Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday
TECH INTERNATIONAL Red Cross Road, City Centre, Durgapur - 713216. 0343-2548216 / 2548217 KATARUKA FORMS & COMPUTERS Ranchi Road bye lane,neer ICICi bank,purulia WB-72310 03252-227638 WIZERTECH INFORMATICS PVT LTD C/o, Subha Medical,Prakash Plaza,1st Floor, Oppo. Of S.D.Hospital,Chota TangraKharagpur 721301 03222-255856 COMPUTEK KIRAN NIWAS 37/33, SISIR BHADHURI SARANI WORD NO-XI , KHUDIRAM PALLI SILIGURI- 734001 Tele :0353-3202645 FAX-22822768 Ankur computers 2nd Floor, Raipur Complex, MG Road Link 1, Raipur, Chattisgarh 492 001 0771-2884441 Wizertech InformaticsPvt.Ltd Dutta Complex,1st Floor Above Varun Honda Showroom G.E. Road Raipur- 492010 Ph 0771-228270 Fax 0771-4060609

Computer Connection
Computer Connection , G N Complex , Link Road Bilaspur ,Bilaspur, Chhatisgarh , 495001 HUE SERVICES 2nd floor, House No: 60; Beside Blue Moon Hotel,Bhuban Road, Uzanbazar, Guwahati 781 001, ASSAM. Ph.: (0361)-2510471; 098640 57901. Redington India Limited Bajrangbali Bldg.; 1st floor; Bora service

G S Road; Ulubari Guwahati - 781007 Phone (0361) 2450611/12 BMG INFORMATICS PVT. LTD Opp. City Heart Hospital. Rajgarh Road Guwahati 781007 Assam,India (0361) 2460701 FAX (0361) 2459004 DDE Org Systems Ltd C Goswami Road, 2nd floor, Ganjanan Bhawan, Panbazar, Guwahati - 781001 Phone (0361) 2545523/2515577 WIZERTECH INFORMATICS PVT LTD H.No:111A,DrB.K.Kakati Road, Ulubari,Guwahati-781007. 09957562103/9957562102/09831431678 Microsolus Systems & Sotware Pvt Ltd 634 Saheed Nagar, Bhubneshwar- 751007 (0674) 2544562 Wizertech Informatics Pvt.Ltd 5, Gopabandhu Square I floor Bhubaneshwar 0674-2397656,2397068 Redington India Limited A/29/1, Kharvel Nagar Uunit III, 3rd floor Bhubaneswar - 1 Phone (0674) 2536166/2402663/656/665/659 E-square System & Technologies Plot no-135, 1st floor, Sahid Nagar Bhubaneswar-7510087 Orissa Ph No:0674-2540481 Mob No:9776037500 Fax No:0674-2540481 DGT SYSTEMS(P)LTD DGT Systems pvt ltd,M-132,Barmuda housing board , colony ,Barmuda,Bhubaneshwar,Orissa 9437055522 Aditya Impex & Technologies Biswanath Lane, Balu Bazar Cuttack - 753002

Orissa Ph No 0671 - 2368752 / 3291890 Fax No 91-671-2368870


WIZERTECH INFORMATICS PVT LTD

GANDHINAGAR,1ST LANE, BERHAMPUR-760001 Orrisa region. 9748775020/9861232994 Supreme Systems 1st Floor, Giri Road, Berhampur, Orissia- 760005 Phone :0680-2212369/94370069569 Fusion Technologies 1st Floor, Prajapati Bhawan,Opposite Mangal Bhawan, Main Road, Rourkela-769001, Orissa 0661-2500386 Cygnet Computers Pvt. Ltd. 183-B, Sahadeo Mahato Marg, S K Puri, Patna- 800 001 Phone : (0612) 2540714/2202864 Fax (0612) 2225192 Byte Shoppe Madhuraj , Rajendra Path Opp CDA Patna - 800 001 Ph : 0612-2320333 Telefax : 0612-2322155 WIZERTECH INFORMATICS PVT LTD 18,TELEGRAPH COLONY,KIDWAI PURI, NEAR CISF UNIT HOUSE, PATANA-800001 Ph no-0612-2521042,09570921010 Sona Infotechs Pvt.Ltd Sona Infotechs Pvt. Ltd., Back of Sahay Sadan, Museum Road, Patna-800001 0612-2232433/09708329918 Baba Computers LAL BHAWAN MARKET, TOWER CHOWK, GAYA,-823001. BIHAR 0631-2222281

Super Computers
M.G.Road , Katihar , Bihar- 854105 06452-240531, 241194 , 6452240531

CJ Infosys

C J INFOSYSTEMS T.G Road, Ramnagar Road No-1, Kerchowmuni Agartala, Tripura- 799001 Ph : 0381-2310486/496 Fax : 0381-2330255 Sikkim Software New Market, Gangtok Sikkim 737101 Contact # 03592 202665 /202640 www.sikkimsoft.com Computer Gallery Keisampat Junction Airport Road Imphal 795001 ( Manipur ) PH 0385-2446682 FAX 0385-2227977 WIZERTECH INFORMATICS PVT LTD Opposite Mahavir Mandir, Kadru Main road,Ranchi - 834001, Phone:-0651-2341233 K. Suresh-09934310175 PC Laptop House Ist floor,Shop no: M4 Rospa tower Main Road Ranchi 0651-2332293 & 9204065770

HELPDESK C0-ORD. & ID Tania Chakraborty tchakrob@in.ibm.com

xtn number) Chaitali Roy(033-24994192-95)(9830224932) Chaitali.Roy@kaizencare.net Shimantini.Roy@kaizencare.net Debdoot Mukherjee - 9007266740 Debdoot.Mukherjee@kaizencare.net Ajit ukil helpdeskkolkata@ibmesp.com,sourav.das@ibmesp.com dhimanro@in.ibm.com 033-25915525 Miss Mohua Pau ace-service@acemarketservices.com 98309-76282

helpdesk@rahulcommerce.com soumen@rahulcommerce.com, pjain@rahulcommerce.com

Anado Das ibmsupport@microsolus.com

RAKTIMA PAL support_ho@computek.co.in,info@computek.co.in sanjit@computek.co.in Tech-SANJIT JOYDHAR 9433475321 Arpita Talukdar support@wizertech.com support_bbsr@wizertech.com Ms.Nandini - co-ordinator 033-30219429/30219400 kol_tsd@cms.com,

clogisti@cms.com Sumita servcal@redington.co.in hpcpckol@redington.co.in

Dibyendu anthony.harry@trisita.com

66/22433814 DP Roy Choudhary dp.roychoudhury@cmcltd.com

Rakesh ecare@wipro.com,santoshi.nayak@wipro.com prakash.pillai@wipro.com Kranti kumar Singh(9900306626) kranti.singh@wipro.com Babita Singh 9836810810 support.asp@embee.co.in tapas.g@embee.co.in

Rupa Ray kolkata@goapl.com basab@goapl.com 033-3253 8359 Branch head Basab Choudhary/9831296763 033-24638359 Ankhi Roy/Zafreen zafreen@computerexchangeindia.com, kunal@computerexchangeindia.com

Abhijeet ata 700014 MS. CHANDANA CHATTERJEE/MR. SHANKAR DAS 9830600223/09433392617 visioncomtech@vsnl.com

Sushanta kundu

sushanta.kundu@hcl.in
Tech Team leader Name (regional) M. Bineesh 9748764705

m.bineesh@hcl.in Sadhan Mondal 9732115798 / 9800899919 techinternational@dataone.in amitavadurgapur@rediffmail.com Mahesh katarukaprl@bsnl.in maheshk79@hotmail.com Debasish Mukherjee,09933391757support@wizertech.com,nandah@wizertech.com 9748775020

Bebasis Chokroborty support_slg@computek.co.in support_ho@computek.co.in computek_ho@yahoo.in

Lokesh Shukla ankurcomputers@gmail.com nancy@ankurcomputers.com Tech Name Mr.Arijit Ray arijitr@wizertech.com Ph 09755559057

Neelam Vishkarma /Praveen Srivastava-9826717172 91-7752-237596,409402,653628 9770599448 neelamvishawakarma@gmail.com Prodyut Paul - 9508621363 ibmsupport.ghy@hueservice.com guwahati@hueservice.com

Partho Das/Lakshmi servgwi@redington.co.in

nationalcc.pc@redington.co.in nationalcchpcpc@redington.co.in

Mr. AMIT KARMAKAR 9957569178 bmg_service@yahoo.com

Ansuman Guha 98640 38403 ansuman_guha@rediffmail.com

Nabarun Das/Jyotiswar support_guw@wizertech.com,nabarund@wizertech.com

Monalisa Rout supportbbs@microsolus.com

Ashok Samal:94372 32748 support_bbsr@wizertech.com rakeshs@wizertech.com Atish (92385-82697 / 0674-2532368) servbhu@redington.co.in srinibas.m@redington.co.in atishsahoo@rediffmail.com nationalcc.pc@redington.co.in Tulsi Kohar tulsikohar@ymail.com jitin.sahu@estpl.in 0674-2540481

Satyajit Ray 9437922953 digitek1@rediffmail.com sunil@dgtsystems.in Tech Name Mr Manoj Behera 9938709049 its@adityaimpex.co.in

Nanda Kumar Halder-09748775020 nandah@wizertech.com,jyotiswarc@wizertech.com, SUPPORTBER@WIZERTECH.COM

V.Ramu - 8763296376 helloramu05@gmail.com supremebam@gmail.com Puspalata Panda Praveen Agarwal fusiontechz@gmail.com

Suruchi (0612-3101793) support@cygnetcomputers.com

Binod Singhania 94310 18299 care@bytewonder.com bytecare@hotmail.com

Dhirendra Kumar/09204593378 dhirendrak@wizertech.com,manojks@wizertech.com

Devendra Kumar Singh sonaservice2@gmail.com dspande@gmail.com, mehra.sonainfo@gmail.com mehra.sonainfos@gmail.com,dkmehra24@sify.com Niraj Tiwari

Sandeep agrawal super_lenovocare@yahoo.com

Jayanta

agartala@cjinfosystems.com jayanta@cjinfosystems.com kolkata@cjinfosystems.com madhumita@cjinfosystems.com Tenzing 99331 16600 bigbytecompsys@sify.com

rkprallo@cgimphal.com

Asrar Ahmed--099934316459 asrara@wizertech.com,stanleyx@wizertech.com K. Suresh-09934310175

Mr. Vikram Choudhary pclaptophouseservice@gmail.com

SERVICE MANAGER & ID Prasenjit Maity Prasenjit Maity2/India/IBM

ESCALATION LEVEL, (M)#, ID Anirban Sen asen@in.ibm.com

Arin Banerjee-033-40228026/9830122770 arin.banerjee@kaizencare.net banerji.arin@gmail.com

Subhradarshi Sen Gupta/033-40228030/9007015494 subhro.sengupta@kaizencare.net subhradarshi.sengupta@gmail.com

Dhiman Roy dhimanro@in.ibm.com 9903956568

Prasanta K prasanta.k@ibmesp.com 9945715946

Niharendu Chakroborty 9830276290

Suptaim Bose : 9830276283 supratim@cal.vsnl.net.in

Rajarshi Dasgupta, 9831257075

Deven Shah, 9831027879 deven@rahulcommerce.com

Mr Gautam Chatterjee 31054805/31054713

BAJRANG CHURIWAL info@computek.co.in

First Level Esc SANJIT JOYDHAR support_ho@computek.co.in 9433475321 Second Level Esc Devjit Dey

Krishnendu (033-31044076) wtsupport@vsnl.net

Sanjay Sengupta 033-32069414 / 98300 23074 sanjay_sengupta@cms.co.in ruma_dutta@cms.com

Sanjay Tripathi, 93310 53907 sanjay.t@redington.co.in

Lakshmi nationalcc.pc@redington.co.in

Ashu Modi, 9831087495

anthony anthony.harry@trisita.com

KD Burman(98300 73011)

S S Banerjee ssb@calro.cmc.net.in

Mukul Bose(9830452615) mukul.bose@embee.co.in

manisha@goapl.com vineet@goapl.com

manisha@goapl.com vineet@goapl.com 033 24638359/32538359 033 24653044

Zafreen/09330585374 zafreen@computerexchangeindia.com 9330585374

Rajnish Kumar Singh rajnish@computerexchangeindia.com 9830642570 Mr. Joseph John-9830951008 joseph@computerexchangeindia.com

MR. GOUTAM PAUL 9830329001 visioncomtech@vsnl.com

MR. SUBHAS CHATTERJEE- 9836706965 RAJHANS JAIN-9830169277

Director/Manager Name (National support manager) Mr. M. Krishnan

First Level Escalation M. Bineesh

krishnan@hcl.in
9980080154

m.bineesh@hcl.in
9748764705 Second Level Escalation Satyapal Menon

Simarekha Dey Karar,09748736181-

Nanda Kumar Halder-

Sanjit Joydhar 9433475321

Bajrang Churiwal info@computek.co.in 9830210800

Nancy Dama (93012 29991) nancy@ankurcomputers.com

Mr.Suresh Mishra suresh@wizertech.com

Neelam neelamvishawakarma@gmail.com 9770599448 Ashish Chakraborty support.guwahati@hueservice.com 9508620981

Pravin Shristav/Virendra Batra neelamvishawakarma@gmail.com 9826717172/9826165875 Subhradeep Aich sd.aich@hueservice.com 9864028226

Lakshmi nationalcc.pc@redington.co.in

JOYDEEP GUPTA Joydeep.bmg@gmail.com

orggh@sify.com

Mitra Chetry-09957562102 mitrac@wizertech.com

Sandip Saha

Kamal Routray

Srinivas Mishra (93310 53907) srinibas.m@redington.co.in

Lakshmi nationalcc.pc@redington.co.in

Jitin Kumar Sahu jitin.sahu@estpl.in 9777102304

Mahendra Kumar Dakua mk_dakua@yahoo.co.in 9692244955

Sunil Das-9437055522 sunil@dgtsystems.in

Adarsh Halan a_halan@hotmail.com 0671 - 2368752 / 3291890 91-671-2368870

JYOTISWAR CHAKARBORTY-9861232994 jyotiswarc@wizertech.com

Biswajit Padhi bapi_berhampur@rediffmail.com 91-8763296377

Akshay Kumar Dash sukhoi2705@gmail.com 8895317666

Rupesh (0612-3101870)

SN Prasad(0612-3101830) snp@cygnetcomputers.com

Rajiv Agarwal (94310 18295) ranchi@bytewonder.com

Manoj Kumar Singh-09570921010 manojks@wizertech.com

Chetan super_lenovocare@yahoo.com 6452240531

Sandeep super_lenovocare@yahoo.com 9334474729

Jayanta

Chayan Das(9830142652)

jayanta@cjinfosystems.com

chayan@cjinfosystems.com

Karma Dawa (99331 10033) karma@sikkimsoft.com

Karma Dawa (99331 10033) karma@sikkimsoft.com

RK. Prallo rkprallo@cgimphal.com 9862034814

RK.Philip rkphilip@cgimphal.com

Stanley Xavier-09204653675 9771400206

0/9007015494

ESP/WSP/WSA Location IBM Regional Office IBM Mumbai

Zone Code

ESP

Mumbai

ASM0460 Note:Assign IBM Daksh ( Mumbai ) calls to MITS Only - Notice from Prasad Ranade.

ESP

Mumbai

ASP

Mumbai

ASM0450 Note:Assign IBM Daksh ( Mumbai ) calls to MITS Only - Notice from Prasad Ranade. Do not assign calls till 20/07/2011 from 11/07/2011 Assign MCGM /BMC MA calls ASM0370

WSP

Mumbai

ASM0020

WSP

Mumbai

ASM0060 Note:Don't Assign MA calls to CMS Mumbai-Notice from Prasad Ranade.

WSP

Mumbai

ASM0090 Assign All MA calls of Reserve Bank of India and DBS Bank Ltd.

WSP

Mumbai

ASM0110

WSP Harbour Line

Mumbai

ASM0150

WSP

Mumbai

ASM0170

WSP

Mumbai

ASM0180 Please do not assign the calls till further communication

WSP

Mumbai

ASM0190

WSP

Mumbai

ASM0210

WSP

Mumbai

ASM0360

WSP

Mumbai

ASM0420

WSP

Mumbai

ASM0530 Please do not assign the calls till further communication

WSP

Mumbai

ASM0430

WSP

Mumbai

ASM0200

WSP

Mumbai

ASM0470

WSP

Mumbai

ASM0280

Communication From Prasad not to assign calls to Wipro until customer insist to do so

WSP

Mumbai

ASM1020

WSP

Mumbai

ASM1010

WSP

Mumbai

ASM1060

WSP

Mumbai

ASM1040 ASSIGN J & J CALLS

WSP

Navi Mumbai SM0480 A

WSP Central Line

Thane

ASM0400

STOP assigning calls to Pace Business Machines with immediate effect.

WSP

Thane

ASM0520

Name & Address IBM India Private Limited IL&FS Financial Centre, 4th flr, Bandra Kurla Complex, Bandra East. Mumbai - 400 051 Board 022- 56962020 / 40589000 Fax Nos : 022- 26533570 Maitreyee IT Services Office no.11, 2nd Floor, Divya Commercial Complex, 17th Road, Chembur, Mumbai 400 071. Tel:8080 8747 12 / 8080 8747 13 Tel: 91-22-2526 0690/91 TeleFax: 91-22-2529 7677
Escalation Matrix for MRR Calls Calls & Update related Queries: Shilpa Patkar Stores & Stock related Queries: Yogesh Ganage Escalations To: Udeet U. Bardhan

SVN Technologies 217 220, B Wing, BONANZA, Sahar Plaza Complex, Andheri (E),Mumbai 400 059 Andheri (East), Mumbai 400059 Ph: (022) 28245899 / 28245900/67100176 Wysetek Technologies 6&7,Ground floor Udyog Mandir no.1, Bhagoji Keer Marg, Mahim (W), Mumbai - 400 016. Ph (022) 66662727 APL Mumbai (formerly Alphabetics) 25, Madhu Estate, P B Marg, Worli, Mumbai - 400 013 Phone : (022)24931399,24932405, 40272400/33 Fax : (022)24932400 CMS Info Sytems CMS House, No.91, Street No.7 MIDC, Marol, Mumbai- 400 093 Ph : 022 30804498 /99 /44 Fax : 022 28364954 Galaxy Office Automation Pvt Ltd A-24/25, Ambica Towers Ground Floor, Off Jijamata Road, Nr. Pump House Andheri (east)

400093 4218 7777 - ext 700 / 01 / 02

Lauren Information Technologies Pvt.Ltd. Jains Arcade, 3rd Floor, 14th Khar Danda Road, Khar (West), 'Mumbai- 400 052 Phone : (022) 6735 7000/6735 7043 / 6735 7037 Fax : 91-22-2600 7702 Nair Business Machines Pvt. Ltd. 109, Punit Chamber, Near Masco, Sector-18, Vashi, Navi Mumbai- 400 705 Ph : 2227889970,27888084,27888085,28888509,27888201 Fax : 022-27888006 Omnitech Business Machines Pvt. Ltd. Plot No A-13 , Kondivita Road , Cross road number 5 ,Near Pidilite Industries Marol MIDC Andheri ( E) Mumbai 400093 Phone : (022) 40956666,23734861, 23716702 Fax :(022)23780367 Avnet Solutions Pvt Ltd D/4131-4139, Oberoi Garden Estates, Off Saki Vihar Road, Chandivli, Andheri(East), 'Mumbai- 400 072 Boardline - 022 44200200 Tel: +91 22 4420 0221 Ph(022)66426000/66426030/66426006 Fax (022) 66781299 Orient Technologies Pvt. Ltd 49H, New Havens, 2nd Floor, Parsi Panchayat Road, Andheri (East),Mumbai 400069. Phone : 022-67158888 Fax : (022) 67158989 Pentagon Systems & Services Pvt. Ltd., 501, Pamukh Plaza, Cardinal Gracious Marg, Chakala Andheri East, Mumbai - 400 059. Ph 022-67417500 /67417512 Fax : (022) 28234996 Micro Clinic India Private Limited 208,Laxmi Plaza,

Laxmi Industrial Estate, New Link Road, Opp.Adhikari Brothers office, Andheri (W) Mumbai - 4000 53 Direct:- 26319702 / 03 Team Computers Pvt. Ltd. Radha Rani Silk Mill Compound, 30 Parsi Panchayat Rd., Andheri (E) Mumbai.- 400 069 022-42014214/15/16/17

General Technologies Unit No 4, Municipal Industril Estate Bapati Road, Near Navivan Soc. Circle, Grand Road (E) , Mumabi-400008 Maharstra Ph : 022- 23447565/23400228/66356993/94 Fax : 022-66335086 Swan Solutions & Services (P) Ltd, 11 Currimji Building, 19 M.N. Koli Marg, Masjid(W) Mumbai-400 009 Phone: 022 61127020/23 Glodyne Technoserve Ltd. 53/2476, Radheshyam, A3, Unit No. 215, Sector 1,Millennium Business Park Mahape, Navi Mumbai - 400 709. Tel No: 022 61442727 Dynacons Systems & Solutions 78, Ratnajyot Industrial Estate Irla Lane, Vile Parle West Mumbai-400 056 Direct: 022-5695 7423 Ph :022-2671 4494 (5 Lines) Wipro Infotech Ltd. B-wing, 1st floor Shah Industrial estate Saki vihar , Andheri (E) Ph : 28577820, 26323253 Fax : 28577787

CDP INDIA PVT LTD

299,Shantashram Building,Tardeo Road, Nana Chowk,Mumbai-400007 22-2387 3744/23898943 Ext. 129 BLUECOM TECHNOLOGIES PVT. LTD. V.N Puram Marg,prakash kunz,first floor chember,mumbai 400071 022-67247272 HTP SYSTEMS PVT. LTD. 901, Techniplex Park-II, 9th Flr, Goregaon East-West flyover, Opp. Grand Sarovar Premiere, Off. S.V.Road Goregaon (West) Mumbai: 400 062 Contact details: +91-9167970001-05 022-61960900 UNIQUE ENTERPRISES 103,Krishna Commercial Center,6 Udyug Nagar off, S.V Road,Goregaon ,Mumbai 400062 22-2878 5154/55 Galaxy Office Automation Pvt LTD D-122/123 Steel Chambers,Plot No.514, Steel Yard,Kalamboli Navi Mumbai-410218 Ph-022-27425057

Pace Business Machines Pvt. Ltd. G-11/S-14, Camps Corner Apt., Ground Floor, Near Shahad Rly. Stn., Shahad - { West}, Kalyan - 421 103 Dist: Thane, State: Maharashatra. Ph (0251)2300876/2301333/ Fax (0251) 2320913.
HCL Infosystems Ltd A/107, AMARGYAN INDUSTRIAL ESTATE, KOPHAT OPP. TO S.T.WORKSHOP THANE(WEST) - 400601 Maharashtra Note: Don't Assign Calls to HCL till further communication- Notice from Alok Panday

HELPDESK C0-ORD. & ID Kishori Rane ibmcsmbi@in.ibm.com

Shilpa Patkar Mark it all the Mail ID helpdesk.mumbai@mitspl.com techspecialist.mumbai@mitspl.com mumbaisupport@mitspl.com udeet.bardhan@mitspl.com 022 2526 0690/ 91 Mahesh Indap- Tech +91 93231 90604

Lovina/Satish helpdesk@svnindia.com,stores@svnindia.com svntechsupport@svnindia.com prashant@svnindia.com

Mohini/Rekha mohini@wysetek.com rekha@wysetek.com venkat@wysetek.com callcentre@wysetek.com Vibha/Vishal support@apl-mumbai.com vishal@apl-mumbai.com

Smita cmsasp@cms.com sparestores.bom@cms.com kisan_magar@cms.com 022-28205329 Parikshit Raut 9324380808 Call co-ordinator Lovina Mathiays helpdesk@goapl.com,assist3@goapl.com,santosh@goapl.com helpdesk1@goapl.com

anjani@goapl.com

Team leader Santosh Repale/98202 33847 santosh@goapl.com 4218 7777 - ext 700 / 01 / 02 Almas (Normal support - Office hrs) almas@lauren.co.in helpdesk@lauren.co.in Christy Gomes/022-67357034 christy@lauren.co.in Prasad Nair (98201 46625) nbmpvtltd@vsnl.net prasad970@hotmail.com pra.achu@gmail.com prasad_nair27@rediffmail.com prasad@nairbusinessmachines.com Ph:022-27889639 Sachin / Savita/Sudahakr serviceco@omnitechindia.com rupesh.shirgaonkar@omnitechglobal.com kamlesh@omnitechglobal.com Savita - 9863389621 Sachin - 9004665913 Ms. Trupti/ Ms. Shalaka helpdesk.mumbai@avnet.com shalaka.pawar@avnet.com trupti.pali@avnet.com CC to rakesh.bhuvad@avnet.com

Joseph Nadar 9769008834 customercare@orientindia.net,josephnadar@orientindia.net josephnadar@orientindia.net Direct: - +91-22-67158827 Mobile: +91- 9769008834 Chetan/ Reena support@pentagon.co.in,helpdesk@pentagon.co.in 22-67417550

Swati(26319702/3)

customercare@microclinic.in servicemumbai@microclinic.in supportmum@microclinic.in

Nilesh Ausaramal - 9320167423 mumhelpdesk1@teamcomputers.com mumhelpdesk2@teamcomputers.com mumhelpdesk3@teamcomputers.com, sunilnaik@teamcomputers.com 022-32408017/022-42014214/15/16/17 slcwest.bf2@teamcomputers.com Asif Usmani asif@gtindia.net ahzaz@gtindia.net Tech Name Ahzaz Patel Ph 9322246896

Reeta/Nisha support@swansol.com rahil@swansol.com mukta@swansol.com

Anjali 9324263308 anjali.deshprabhu@glodyne.com helpdesk@glodyne.com

Datta ibm.support@dynacons.com 22-66889900

minesh Jangam (9819062020) ecare@wipro.com,santoshi.nayak@wipro.com Shalini.rawat@wipro.com kavitha.prashanth@wipro.com minesh.jangam@wipro.com prakash.pillai@wipro.com 1800-34-55678 ajay.mombharkar@wipro.com Nishitha Vinay( 9900557213) nishitha.vinay@wipro.com Roshani -

techsupport@cdpindia.com,nikunj@cdpindia.com

Sharada/Komal support@bluecom.co.in maqsood@bluecom.co.in

Raju Jain/9867388271 (Proprietor) 022-42029999

Latha Shetty contact@uniquee.com support@uniquee.com lovina / Anjani Parab 4218 7777 - ext 700 / 01 / 02 helpdesk@goapl.com,assist3@goapl.com Team leader Santosh Repale/98202 33847 santosh@goapl.com 4218 7777 - ext 700 / 01 / 02 Office Assistant Ajesh Bhor/022-27425057 kalamboli@goapl.com Apurva 9920053973 rashmib@pbmpl.com services@pbmpl.com pbmservices@vsnl.net

Ms.Reshmi

cbmgr@hcl.in
Tech Team leader Name (regional) Haresh Narasinghania 9867566103

hareshn@hcl.in

SERVICE MANAGER & ID Suryakant D Sakpal/India/IBM susakpal@in.ibm.com

Mahesh Indup techspecialist.mumbai@mitspl.com 9323190604

Prashant tamhane prashant@svnindia.com 9867359006

Venkatesh Pai, 9821417643 venkat@wysetek.com nilesh@wysetek.com Nilesh(9870233361) rsrao@wysetek.com Rao(9870009611) Vishal Shinde vishal@apl-mumbai.com 9833540088

Manoj Agarwal manoj_agarwal@cms.com 9324108351

Tasneem Khatri - 9833495814 assist3@goapl.com sanjay@goapl.com

Custome support Manager Sandeep Choudhary sandeep@goapl.com 4218 7777 - ext 707 Ravi Palival (24/7 After office hrs) Ravi Palival - 9833816550 ravi.paliwal@lauren.co.in Darwin jacob - 9967016927 djacob@lauren.co.in Prasad Nair (98201 46625) prasad970@hotmail.com

Kamlesh kamlesh Sumandh kamlesh@omnitechindia.com 982039899

ramakrishnan.najaraajan@avnet.com 9820454798 rajesh.palaye@avnet.com 9920076787 For 24 x7 Support - Rakesh Bhuvad 9833636346 & Rajesh Palaye 9920076787

Krishnan Menon -9769008816 Direct: - +91-22-67158830 krishnanmenon@orientindia.net

Anslem sequera anslem.sequiera@pentagon.co.in 9820566434

Kailash Joshi Level II 9313030098 kailashjoshi@teamcomputers.com

First Level Ahzaz Patel ahzaz@gtindia.net Mobile No : 9322246896

Rahil 9867508501 rahil@swansol.com

Suhas Tillu 9324034429 suhas.tillu@glodyne.com

Satyanarayan Patnaik (93223 29707) satya@dynacons.com 022-5695 7423

Sanjay - 09821556186 sanjay.gothivrekar@wipro.com ajay.mombharkar@wipro.com minesh.jangam@wipro.com

Deepaish Patil-9967072607 Service-Supv@htpindia.com

Rollwyn Dsouza rollwyn@uniquee.com 9821993033 Vinee Gadia vineet@goapl.com Manisha More manisha@goapl.com,

Rohit Agrwal - 9819234084

Director/Manager Name (National support manager) Mr. M. Krishnan

krishnan@hcl.in
9980080154

ESCALATION LEVEL, (M)#, ID Sujit Parulekar psujit@in.ibm.com

Udeet U. Bardhan udeet.bardhan@mitspl.com 91 99603 66602

Mr. Vishwanath Nayak (98672 90576) nayak_v@svnmumbai.com

Rajesh Mathkar, 9821142507 rajesh@wysetek.com

M.M Nerurakar mmn@apl-mumbai.com

Harish Nair harish_nair@cms.com (9920706464)

Sanjay Patodia sanjay@goapl.com 9322711283

vineet Gadia vineet@goapl.com 9320181925 4218 7777 - ext 719

Hemant Yalgutkar hemant@lauren.co.in hemant@lauren.co.in 9920756239

Rajesh Bhosale rajesh@ominitechindia.com 921894315 Avinash Pitale avinash@omnitechindia.com 9322951002 Naresh Desai naresh.desai@avnet.com

Rajesh Savla -9769008819 Direct: - +91-22-67158831 rajeshsavla@orientindia.net

Fernando Faleiro fernando.faleiro@pentagon.co.in. 9821269963 6741 7568 Diwakar Khatri (98199 31704) diwakar@microclinic.in

Devendran Nadar Level III devendran.n@teamcomputers.com 9321861302 022-33016233

Aneesahmed M.Kagzi anees@gtindia.net Mobile : 9820039974

kamal (9821313196) kamal@swansol.com

Devayani Sarnaik- 93242 63399 / 66963333 divvyani@glodyne.com

Dharmesh (98201 51566) dharmesh@dynacons.com

Sanjay - 09821556186 sanjay.gothivrekar@wipro.com

Daljeet Singh Service-mgr@htpindia.com 022-42029999/9867001832

Vinee Gadia vineet@goapl.com Manisha More manisha@goapl.com,

Nitin(98200 53973) pbm@bom8.vsnl.net.in Vivek (98210 62163)

First Level Escalation Haresh Narasinghania

hareshn@hcl.in
9867566103 Second Level Escalation KG Rajagopal

kgr@hcl.in
9867566052

ESP/WSP/WSA Location IBM Regional Office IBM Pune

Zone Code

Name & Address IBM India Private Limited TPO, Tower B,S.No. 19/A/2A/1/2, Next to DON BOSCO High School off airport road Yerwada Pune - 411006 Board no.020 40115000 Fax.No.020 40116023 Direct No. 020 40117274 Maitreyee I.T.Services 105, Gulmohar Center Point, 1st Flr. Vadgaonsheri, Pune 411 014 Tel: 91-20-3052 3028/ 29/ 78 TeleFax: 91-20-2663 0007 Escalation Matrix for MRR Calls Calls & Update related Queries: Deepali Yadav Stores & Stock related Queries: Mousuf Chiniwar Escalations To: Udeet U. Bardhan Wysetek Systems Technologies Pvt Ltd 305, Sahil Arcade, Shivaji Nagar JM Road, Pune -411005 Maharastra Ph : 020-66207142/43 Fax : 020-66207142 Monarch Technologies (Pune) P Ltd. 1, Infinity, 129/132, Law college Road Pune 411 004 Ph.(020) 25424560 /61

ESP

Pune

RVA0755

Don't assign any warranty PC calls Till Further Communication From Nagesh

ASP

Pune

ASPP047

WSP

Pune

ASPP017

Do not Assign Any calls 28.04.2011

WSP

Pune

ASPP003

CMS Info Sytems Unit No.24, Electronic Sadan, No.11, MIDC, Bhosari Industrial Area, Pune- 411 026 Phone : (020) 27129961, 27120506 (020) 27119461 Fax (020)2792622 Ontrack Solutions Pvt. Ltd. A-103, 1st Floor, Choice Apartments 38, Sasson Rd., Pune - 411 001. Phone :(020) 26119401 / 26119431 Fax (020) 4026985 Orion Enterprises 272/10, Parth Complex, Off LBS Road,

WSP

Pune

ASPP007

WSP

Pune

ASPP008

Navipeth, Pune - 411 030 Phone : (020) 24336565/24320709 Fax : (020)24335369 WSP Pune ASPP010 Wipro Information Tech 3rd Floor, Bhosale Heights 1195/5 FC Road, Pune Ph (020) 25533381/25535659 Fax (020) 25535401 Toll Free No -18003455678 Cdot systems 41/5, Chinar Apts, Flat # 2 Tarate colony Off Karve Road Erandwane, Kothrud Pune Ph (020) 56614515/ 25412211/25444948 Fax (020) 25450318 GALAXY OFFICE AUTOMATION PVT LTD F118, Ashoka Mall, Opp. Sun & Sand Hotel Bund Garden Road, Pune - 411 001 020-3254 4520 Fax no.020-26054733

Please do not assign the Calls Partner has been de-certified Pune ASPP015

WSP

WSP

Pune

ASPP020

Start assigning calls from 07/06/2011

WSP

Pune

ASPP046

HCL Infosystems Ltd 201-208, Akshay Complex Dhole Patil Road Behind Hote Regency PUNE - 411 001 Maharashtra Note: Don't Assign Calls to HCL till further communicationNotice from Alok Panday

WSP

Sangli

ASPP019

DO NOT ASSIGN ANY CALLS TILL FURTHER NOTICE


WSP Sangli ASPP416

Veetrag Computers Blk NO 1-2., Siddhivinayak Complex Near Tata Petrol Pump Guest House Sangli-416416 Ph 0233-2670798,2672320 V G Computers Venkatesh Senate, Pushparaj chowk Sangli-Miraj Road,Sangli-416416 Ph : 0233-2376684,2372793,2322792, Fax : (0233)-6601302

WSP

Nashik

ASPP011

Alphabetics Business Machines Kamal Apartment, Ground Floor Opp. Telephone Exchange, Canada Corner, Sharanpur Road Nasik- 422002 Phone : (0253)2342586/2341986 Fax : (0253)2315686

WSP

Nashik

ASP1450

WYSETEK SYSTEMS TECH PVT LTD


JANKI BUNGLOW, PLOT NO 23,

Assign Onlly MA calls not assign any calls SHRAM-SNEH HOUSING SOCIETY, Do

from 07.07.11
WSP Nashik ASPP401

BEHIND GREEN PARK ROW HOUSE, SHANTI NAGAR, MAKHAMALABAD,NASIK- 422003.

MINITEK SYSTEMS (INDIA) PVT. LTD. Shop No. 1, Atreya Apartment, Mahatma Nagar, Nashik - 422 007 253-2350 442/6629325/9890914670 RACCA INFOTECH PVT LTD C-WING ALCO MARKET OPP STATE BANK CHOWK 9 RAJIVNAGAR NASHIK - 442200 253 - 2394513 , 2395513 MITSPL C/O Expert Solutions shop no. 103/104, c/o planet sagana, kailash Market,Padampura circle, Rly. Station rd. Aurangabad-Pin-431001 Phone : (0240) 6600266/9225246854 helpdesk@expertgs.com
Expert Solutions (I) Pvt. Ltd.

WSP

Nashik

ASPP502

ASP

Aurangabad ASP0440

WSP

Aurangabad

ASPP012

No. 16-18, Software technology Parks of India, Opposite ESIC Hospital, Chikalthana, Aurangabad 431001. Phone: 0240-6600265/6600261 Fax-6600245
ASP Kolhapur ASP1048 MITSPL C/o Master services
Shrikrupa 2000 E Rajarampuri 8th lane Kolhapur-411 008 Ph (0231) 2520554 Fax (0231) 2533386 Master services Shrikrupa 2000 E Rajarampuri 8th lane Kolhapur-411 008 Ph (0231) 2520554 Fax (0231) 2533386

WSP

Kolhapur

ASPP014

WSP

Nagpur

ASP0310

Micron Services Micron House, Next to Hotel Midland,

WSP

Nagpur

ASP0510

WSP

Jalgaon

ASPP603

WSP

AKOLA

ASP1440

Central Avenue, Nagpur - 18 Phone : (0712)2726134, 2726135 Fax : (0712)2725607 Tech Pacific India Ltd 154-167, Rajat Sankul, Opp. S. T. Stand Ganeshpeth, Nagpur - 440018 0712-3259456 INDU COMPUTERS Indu Computers, Mahavir Chamber , Jaikisanwadi , Jalgaon-425001 0257-2224600, 09325125832 , 09422775787 WYSETEK SYSTEMS TECH PVT LTD
SITARAM BHAVAN, 1ST FLOOR,

Assign Onlly MA calls Do not assign any RAJPUTPURA,CHITRA CHOWK,AKOLA 444001 calls from 07.07.11 ASP Goa ASPP048
Wysetek System Technologies Pvt Ltd

107, Nova- Cidade Complex , Ist Floor Do not assign any Alto Porvoim, Goa-403521 calls from 07.07.11 Goa Ph:022-66662727 Board Line:0832-6631942 Fax:0832-6631942
ASP Goa ASP0345 Info Services Kamat Towers Premises 2nd Floor, Kamat towers, Patto Plazao Panaji, Goa-403001 9923313728

WSP

Goa

ASP0350

Redington India Limited 409, Citicenter, Patpo Plaza Panaji, Goa - 403001 Ph: (0832) 2438775/6

WSP

Goa

ASP0500

WSP

Bhavnagar

ASPP704

Tech Pacific India Ltd (ASP0500) Tech Pacific India Ltd Mahalaxmi Niwas,2nd Floor,Plot No.M-10, Opp.Ghavnekar's Nursing Home,Chindivala's Colony, St.Inez Punjim, Goa - 403002 Ph - 0832 - 3253015/2421564 THAKUR TURNKEY SERVICES PVT LTD. 14-16, Parag Appt., Nr. Inarco Ltd., Meghani Circle Road, Bhavnagar 364 001 0278 2516 410, 300 1318, 300 1418, 252 1013, 300 1218, 329 4200

HELPDESK C0-ORD. & ID Shailendra Bankar shabanka@in.ibm.com

Meenakshi Suryavanshi To ---To all the below given ID helpdesk.pune@mitspl.com punesupport@mitspl.com udeet.bardhan@mitspl.com

stores.pune@mitspl.com,punesupport@mitspl.com techspecialist.pune@mitspl.com
Mark it all the Mail ID Manisha Mane manisha@wysetek.com partha@wysetek.com

support.pun@wysetek.com

Ms Vinita Dikshit service@monarchtechnologies.com Vinita@monarchtechnologies.com raghavendra@monarchtechnologies.com aniruddha@monarchtechnologies.com

Vora/Vishwas (9970964804) stores.pune@cms.com

Vikram Vikram.Kalokhe@Avnet.com 9923385663

Sujit orion1@vsnl.com orionibm@vsnl.net

engineer.lenovo@capgemini.com
Mr.Ganesh - 9552589294

Ajit/Ananta

ecare@wipro.com,santoshi.nayak@wipro.com
ajit.chavan@wipro.com demandspune@wipro.com prakash.pillai@wipro.com Nishitha Vinay(9900557213) nishitha.vinay@wipro.com Ashwini c-dot@eth.net

Ashwini.m@cdotsystems.com

Bharti Pawar 020-3254 4520

pune@goapl.com
Branch head Harish Bhatia/9373046660 020 3252 5134

Subrato

cbopun@hcl.in
Tech Team leader Name (regional) Manoj Patil 9096374447

manoj.patil@hcl/in

chandrakant 9373898086

service@veetragcomputers.com sunilbhosale@veetragcomputers.com
Snehal Bhosale (Call Co-ordinator)

info@vgcomputers.org dilip@vgcomputers.org 0233-23227793

Sandeep

support@abmpl.com,abmplnsk@gmail.com sandeep@abmpl.com,abhay@abmpl.com
9225145892

Sanjay Karmalkar-9326184288 sanjaykarmalkar@wysetek.com manisha@wysetek.com

Ravi Barhate 9890914670 eg_service@hotmail.com, vinod@miniteksystems.com Sharada SERVICES@RACCAINFOTECH.COM ADHAR@RACCAINFOTECH.COM

Sanjay Bohare(9225246858) sanjayb@expertgs.com,helpdesk@expertgs.com

Priya Nathani helpdesk@expertgs.com sanjayb@expertgs.com anilk@expertgs.com Anil Kale-9225246825 0240-6600265 Somnath (98225-33663) services@masterservices.co.in masterservices.kolhapur@gmail.com

Somnath (98225-33663) services@masterservices.co.in masterservices.kolhapur@gmail.com

nanda (9325820784) rajni@micronconnect.com bajaj@micronconnect.com

engr1@epsonindia.com sales@micronconnect.com

RAJU CHINNORE jaytirth.s@ingrammicro.co.in service.nagpur@ingrammicro.co.in Raju.c@ingrammicro.co.in KIRAN SONAR 9423975987 inducomputer@dataone.in, inducomputer@rediffmail.com Manisha Mane manisha@wysetek.com
Partha Sarkar-9225500395

partha@wysetek.com
Pratiksha Naik

support.goa@wysetek.com,Pratiksha@wysetek.com 0832-6631942

Arul - 8971477739

helpdeskblr@ibmesp.com amin.thab007@gmail.com

Saritha / Ashok (9422450285) servgoa@redington.co.in nationalcc.pc@redington.co.in

Jaytirth Shinde jaytirth.s@ingrammicro.co.in Mobile - 09881218040 divala's Colony,

Himnashu -09925040105 eghani Circle himanshu@thakurpl.com h_raja@in.com

SERVICE MANAGER & ID Nagashetty G Prachande

ESCALATION LEVEL, (M)#, ID Gorky Vishnoi

nagprach@in.ibm.com
9850834858

vgorky@in.ibm.com
9890360303

Udeet Bardhan 9960366602 udeet.bardhan@mitspl.com 020 30523029/ 78 Deepali Yadav 020 30523029/ 78 Tech Specialist Pune

Mr. Uttam K Bardhan 9860037104 Santosh Kashid 9763 3298 41

techspecialist.pune@mitspl.com
Tech Name Partha Sarkar 9225500395 Rajesh Mathkar rajesh@wystek.com 022-66662727

Aniruddha Menavlikar aniruddha@monarchtechnologies.com 9890047232

Aniruddha Menavlikar aniruddha@monarchtechnologies.com 9890047232

Vora (30688176/5) niranjan_vora@cms.com

Nilesh Chachad nilesh_chachad@cms.com

Vikram Vikram.Kalokhe@Avnet.com 020 26123618

Tarang Daptardar, 9822023925 tdaptardar@ontrackin.com

Madhav Diwanji, 9822024459 orion1@vsnl.com

Madhav Diwanji, 9822024459 orion1@vsnl.com

Sameer Kale

Sameer Kale

sameer.kale@wipro.com

sameer.kale@wipro.com

Sharma(98900 40059) c-dot@eth.net

Rajeev Phatdare (98900 00066)

Harish Bhatia/9373046660 020 3252 5134

Director/Manager Name (National support manager) Mr. M. Krishnan

First Level Escalation Manoj Patil

krishnan@hcl.in
9980080154

manoj.patil@hcl.in
9096374447 Second Level Escalation Sabu Paul

Sabupaul@hcl.in
9422030964

Mr. Sunil Bhosale 0233-2672320

Mr.Sunil Bhosale (9372141352) sunilbhosale@veetragcomputers.com Praveen Naik (9373898098) praveen@veetragcomputers.com Mr.Bhavesh Ramesh Shah

Mr. Milind Shah 9890000153

bhavesh@vgcomputers.org

Abhay Vadgaonkar abhay@abmpl.com

Manisha Mane manisha@wysetek.com


Partha Sarkar-9225500395

Rajesh Mathkar rajesh@wystek.com


022-66662727

partha@wysetek.com Vinod Mane (Manager) vinod@miniteksystems.com 9370696718

Service Dept. Head Sanjay Bohare 9225246858 sanjayb@expertgs.com

Asst. Manager Debasish Gupta 9225246816 debasishg@expertgs.com

Udeet Bardhan 9960366602 udeet.bardhan@mitspl.com

Mr. Uttam K Bardhan 9860037104

Udeet Bardhan 9960366602 udeet.bardhan@mitspl.com

Sachin Kulkarni (98225-33173) sachinkulkarni@rediffmail.com

Rajani (9822201676) rajni@micronconnect.com

Chandar Bajaj bajaj@micronconnect.com 9823029141

PAWAN NATH inducomputer@dataone.in 8055866595 Rajesh Mathkar rajesh@wystek.com


022-66662727

Rahul Kulkarani 9420108833 inducomputer@rediffmail.com

Yogesh Redkar

Mr.Rajesh Mathkar

yogeshredkar@wysetek.com 9823225118

rajesh@wystek.com 022-66662727

Rrkamat (9326107028) rrkamat@redigton.co.in

Lakshmi nationalcc.pc@redington.co.in

Jaytirth Shinde jaytirth.s@ingrammicro.co.in Mobile - 09881218040

Manager Sales & Support Atul Joshi 9225246868 atulj@expertgs.com

ESP/WSP/WSA LOCATION Zone codeNAME & POSTAL ADDRESS IBM Regional Office IBM Ahmedabad IBM India Private Limited 2nd Floor Chandan House Opp Pantaloons Mithakhali Six Road Ahmedabad-380 006, INDIA. Ph:+91-79-66069554 ESP Ahmedabad ASA0050 SVN Systems Technologies 308, Shital Varsha 5, Near. Shivaranjani Cross Road Satellite, Ahmedabad- 380015. MRR Mouse call Escalation Matrix Nehal Vyas helpdeskahmedabad@svnmumbai.com Phe: 09824452114 Ahmedabad ASA0020 Ontrack Solutions Pvt. Ltd. 903, Sakar - V, behind Natraj cinema Off Ashram Rd, Ahmedabad - 380 009 Ph (079) 26586556/7/8 Fax (079) 26586558 Ahmedabad ASA0040 Silvertouch Technologies Ltd 2nd Floor, Saffron Nr. Panchwati Circle Ahmedabad 380 006 Ph (079) 2640 4586 / 2656 3158 Fax (079) 2656 1624 Ahmedabad ASA0130 CMS Info Sytems vision house Note: Dont assign any calls 03-pravin colony till further confirmation Near-Navrangpura Bus stand Ahmedabad 380006 Ph: 079-40221230 Ahmedabad ASA0160 Orient Technologies Pvt Ltd 711, Shiromani, Complex, Nehrunagar, Satellite, Ahmedabad Pin Code.380015 PH 079-30617547/8/9 / 079-26752025 Ahmedabad ASA0170 S. Kumar computers S. Kumar house Gulbai Tekra Ahmedabad. Tel # - 079-26306143 , 26306215 , 26300297. Surat ASA1360 SVN Systems C/O INNOVATIVE TELECOM & SOFTWARE PVT LTD O-21/22, Kanaknidhi Complex, Assign SO & MA Calls Only Opp. Gandhi Smruti Bhavan, Timaliawad, Surat

WSP

WSP

WSP

WSP

WSP

ASP

WSP

WSP

ASP

WSP

WSP

ASP

WSP

ASP

Ph (0261) 2461920/2461926 Fax ( 0261) 2461902 Surat ASA0110 Innovative Telecom & Softwares Pvt Ltd O-21/22, Kanaknidhi Complex, Opp. Gandhi Smruti Bhavan, Timaliawad, Surat Ph (0261) 2461920/2461926 Fax ( 0261) 2461902 Surat ASA0180 Micro-Hard Computers 320, Golden Point Building, Nr. Hotel Park Inn, Ring Rd Surat - 395002 PH 0261-24552280 FAX NO 0261-2470280 Baroda(Vadodara) ASA0330 SVN Systems C/O Auroma 001, puja upvan-1 89, dhananjay society, Assign SO & MA Calls Only near akhota stadium, vadodara-390 020 Ph 0265-2343190 9227104056, 9714713356 Baroda ASA0060 Auroma 89,Dhananjay Society Akota Baroda - 390 019 Ph 0265-2343190 Vapi ASA0018 Innovative telecom & software Pvt. Ltd 219, Govinda complex, GIDC char rasta National highway # 8, Vapi - 396195 Gujrat. Landline/Telefax #- 0260-2401962 RAJKOT ASA0770 SVN SYSTEMS C/O DELTA SYSTEM & PERIPHERALS SILVER CHAMBER, TAGORE ROAD Assign SO & MA Calls Only RAJKOT-360 002. PHONE NO:- 09824212779, 0281-2468192 FAX-0281-2463440 Rajkot ASA0210 Delta Systems & Peripherals 336/337/338,Silver Chambers Tagore Road,RAJKOT Gujrat Ph 0281-2468192 Fax 0281-2463440 NAVSARI ASA0660 SVN Systems Tec C/O MICROHARD COMPUTERS LG-1/2, FOUNTAIN PLAZA,NR. Assign SO & MA Calls Only LAXMI CINEMAGIC, FUWARA, NAVSARI -396445 Jamnagar ASA0780 Binary Systems Pvt. Ltd. Ground Floor, Shop no.:22, Mondern market,

WSP

Near amber cinema, Jamnagar - 361008 0288-3200421/0288-2556829

HELPDESK C0-ORD. & ID Pranav Shah pranshah@in.ibm.com 079 - 66069554

Mr. Nehal Vyas helpdeskahmedabad@svnindia.com svntechsupport@svnindia.com Mobile No: 09824452114 Milin Brhmakshatriya 9426039394 Prashant prashant@svnmumbai.com

Kelvin Patadia (9979867700) kelvin.patadia@avnet.com pravin.parmar@avnet.com Pravin Parmar (9909011078) Pinky Patel (079 26404586) service@silvertouch.com sachin@silvertouch.com

Pankaj 079-40221230 asp_ahmedabad@cms.com

Primary otplahm@gmail.com,helpdskahm@orientindia.net,vipulpatel@orientindia.net Secondary vipulpatel1976@gmail.com,vipulpatel@orientindia.net

Vandana Jadhav support@skumarglobal.com nmevada@skumarglobal.com

Sabiha(98796 12705) support@innosoftel.com support@innovative.co.in

Sabiha(98796 12705) support@innovative.co.in mihir@innovative.co.in sabiha@innovative.co.in

Shailesh Dhimmar PH NO 09824751655 support@microhard.in shailesh@microhard.in

Pratik Gohil services@auromaindia.com info@auromaindia.com services_auroma@yahoo.co.in 971471335700% Pratik Gohil services@auromaindia.com info@auromaindia.com services_auroma@yahoo.co.in Satish Patel((Mob :- 09879612701) supportvapi@innosoftel.com, satish@innovative.co.in

BHAVESH AJMERA(09824212779) info@deltaperi.com,services@deltaperi.com

BHAVYANG PATWARI (93276 26836) services@deltaperi.com

Hiteshbhai (9824751656) hitesh@microhard.in

Mahendra.N.Sagathia 9879778528

binaryjamservices@gmail.com binaryjam@gmail.com

SERVICE MANAGER & ID ESCALATION LEVEL, (M)#, ID nagprach@in.ibm.com Gorky Vishnoi Nagashetty G Prachande vgorky@in.ibm.com Direct Tel. No. 020 - 40116745. Ext - 16745. Cell No. 9850834858

Mr. Prashant Tahme prashant@svnmumbai.com 9867359006

Mr. Prashant Tahme prashant@svnmumbai.com 9867359006

Kelvin Patadia kelvin.patadia@avnet.com Mobile # 9979867700

Ranjeet Thadathil ranjeet.thadathil@avnet.com

Manoj Patel manoj@silvertouch.com +91 98795 17159

Jignesh Patel jignesh@silvertouch.com 9825034159

Kanan 9377023874 kanan_adajania@cms.com

Ashok Nakum 9377773616 askok_nakum@cms.com

Vipul Patel Vipul Patel (93777-67751)

Vipul Patel 9377767751 vipulpatel1976@orientindia.net

Hardik/Nimish nmevada@skumarglobal.com 9825014946 hardik@skumarglobal.com 9879533736 Mihir Chawla 98251-11621 mihir@innosoftel.com

Hardik/Nimish nmevada@skumarglobal.com 9825014946 hardik@skumarglobal.com 9879533736 Mihir Chawla 98251-11621 mihir@innosoftel.com

Mihir Chawla 98251-11621 mihir@innosoftel.com

Mihir Chawla 98251-11621 mihir@innosoftel.com

Bhavesh Rathod bhavesh@microhard.in 9824110542

Shailesh Dhimmar PH NO 09824751655 support@microhard.in Bhavesh Rathod bhavesh@microhard.in 9824110542

Biney Mehta 92271 04056 info@auromaindia.com auroma@satyam.net.in 9714713356

Biney Mehta 92271 04056 info@auromaindia.com auroma@satyam.net.in 9714713356

BHAVYANG PATWARI 098242 49557 services@deltaperi.com

Bhavesh Ajmera info@deltaperi.com 9824212779

Bhavesh Rathod bhavesh@microhard.in 9824110542

Shailesh Dhimmar PH NO 09824751655 support@microhard.in

Jasmin Kamdar (Proprietor) 9898059164

binaryjam@gmail.com

ok

ok

ok

ok

ch.com

Hitesh Sojitra 9328010295 hitesh_sojitra@.cms.com ok ok

rientindia.net

ok

global.com

ok

ok

ok

ok

ok

ok

ok

Region

States Coverd

Location Ahmedabad

Zone Code

Ahmedabad ASA0190 Do not assign tp calls till further communication

Ahmedabad

ASA0050

Ahmedabad

Ahmedabad

ASA0160

Gujrat

Surat

ASA0110

Rajkot

ASA0220

Baroda

ASA0230

Bangalore

Bangalore For Internal Employees Only

Bangalore only For SEZ users

Bangalore RVA0667 Do not assign any calls from 22/06/2011 till further communication Assign only INTEL calls Bangalore ASB0050

Bangalore

ASB0070

Bangalore

ASB1951

Bangalore

Mangalore

ASB0370

Karnataka

Mangalore

ASB0540

Manipal

ASB0810

Mysore

ASB0390

Ananthpur

ASB0380

Belgaum

ASB0300

Hubli

ASB0360

Chennai Asiign blow customer calls To TRC only TCS RBS CTS ABB NOKIA Pfizer Chennai For Internal Employees Only Chennai

RVA0751

Do not assign any TP calls till further notice

Do not assign any TP calls till further notice


Chennai ASC0040

Chennai Tamil Nadu

ASC0050

Start assigning TP calls other than CTS and VIT from 09/06/2011 Chennai Chennai ASC1020

Madurai

ASC0270

Coimbatore

ASC0510

PONDICHERRY

ASC0933

Cochin

ASC0500

Kerala

Cochin

ASC1010

Trivandrum

ASC0600

Do not assign any Calls Trivandrum ASC0530

Delhi

Delhi Delhi ASD0630

Delhi

ASD0230

Gurgaon

Haryana

FARIDABAD

ASD1080

ALL AMEX CALLS TO BE ASSIGNED


Noida Assign Noida onsite calls To Delhi TRC Noida ASD0450 ASD0540

Assign Gaziabad calls also 31-03-2011 Noida ASD0770 Assign only Amity Sites calls

Uttar Pradesh

Ghaziabad ASD1010 Do not assign any Calls 31-03-2011 Assign calls to MS Noida Lucknow ASD0500

Lucknow

ASD0750

Delhi Lucknow ASD0780

Assign only Amity Sites calls

Meerut

ASD0680

Gorakhpur

ASD1240

Chandigarh ASD0520 Jammu's call assigned to Ingram chandigarh only Chandigarh Punjab ASD0310

Ludhiyana

ASD0410

Jaipur Rajastan

ASD0510

Dehradun Uttarakhand

ASD0490

Indore

ASD0530

Indore Madhya Pradesh

ASD1190

Srinagar Jammu & Kashmir

ASD1300

Jammu's call assigned to Ingram chandigarh only Hyderabad

Hyderabad For Internal Employees Only

Hyderabad

Hyderabad Andra Pradesh Hyderabad

ASH0110

HYDERABAD

ASH0870

Vishakapatnam

ASH0210

Vijayawada

ASH0220

Jamshedpur

Jamshedpur

Jamshedpur

Kolkata

Kolkata For West Bengal Internal Employees Only Kolkata

ASK0500

Kolkata ASK0290 assign only calls logged by Wizer assign if customer demands Durgapur ASK1050

Raipur
ASSIGN CCIR CALLS ONLY

ASK0380

IF THE CUSTOMER PREFERRED AFTER THE APPROVAL FROM VINIL

Raipur Chhattisgarh

ASK0490

Kolkata Guwahati Assam ASK0410

Bhubaneshwar

ASK0400

Bhubaneshwar

ASK1030

BERHAMPUR Orissa Rourkela

ASK0640

ASK1010

Patna

ASK0330

Note: Do not assign LENOVO WARRANTY CALLS till fruther communication

Assign only MA Desktop & Thinkpad


Bihar Assign only IBM MA Calls Patna ASK1020

Ranchi Jharkhand

ASK1160

Assign only On-site TPRC calls Assign all TATA CUMMINS Calls from today (09.11.10) onwards Mumbai

Assign TCS & Saint Gobain calls TO IBM TPRC ONLY 8/3/2011 Mumbai ASM0060

Maharashtra

Mumbai Do Not Assign HSBC calls to Galaxy & assign to TRC

ASM0090

Mumbai

Assign TCS to IBM TPRC ONLY 8/3/2011 Mumbai ASM0190

Mumbai

ASM1040

ASSIGN J & J CALLS

Mumbai

ASM1010

Mumbai

ASM1020

Mumbai

ASM1930

Pune

Assign All TCS Calls to TRC 17/03/2011

Pune

ASPP045

Assign all Amdocs calls 17/03/2011

Pune

ASPP020

Start assigning calls from 07/06/2011

Pune Maharashtra Pune


Do not Assign Any calls 28.04.2011 Pune

ASPP017

ASPP008

Nagpur

ASP0510

Nasik

ASPP011

Goa GOA

ASP0500

Call Assigning Status IBM India Private Limited Titanium, Unit 1- Ground Floor, Corporate Road, Near Prahladnagar Garden,Satellite, AHMEDABAD - 380015 PH:079 - 66069555 & 66069567. Mr.Anshuman Shroff - 9824002928 anshu.shroff@in.ibm.com Ingram Micro India Limited(Tech Pacific India Ltd) 328 Patel Avenue,Near Gurudwara,S.G.Road, Ahmedabad-380054 Phone:26857570,40203572/30178141/ service.ahmedabad@ingrammicro.co.in Gulam(Eng)-Ph no: 30178142 Bhavesh 30178143 ,Farsheed-9920351100 SVN Systems Technologies 308, Shital Varsha 5, Near. Shivaranjani Cross Road Satellite, Ahmedabad- 380015. Orient Technologies Pvt Ltd 711, Shiromani, Complex, Nehrunagar, Satellite, Ahmedabad Pin Code.380015 PH 079-30617547/8/9 / 079-26752025 Innovative Telecom & Softwares Pvt Ltd O-21/22, Kanaknidhi Complex, Opp. Gandhi Smruti Bhavan, Timaliawad, Surat Ph (0261) 2461920/2461926 Fax ( 0261) 2461902 Silvertouch Infotech Pvt Ltd 202, Shilp Tower Godown Road, Nr Tagor- Road, Rajkot, Gujrat , India. 360002 Gujarat 91-281-3015199 Silvertouch Infotech Pvt Ltd A-130 Rajlaxmi Complex, Old Padara road Nr ABS Tower Baroda, Gujrat India. 390007 0265-2340893 IBM India Private Limited Subramanya Arcade, Ground Floor 12, Bannerghatta Road Bangalore - 29 Direct Nos : 080- 40683581/83579/83577/83578/83431

Swetha/Chandrakala swholla1@in.ibm.com / chandra.kala@in.ibm.com IBM India Private Limited (EGL) EGL A block Ground Floor - Cafeteria, Near Gym Bangalore Coordinator - Vidhya Kulkarni Roysten Adarsh Serrao, (Customer support Engineer) roserrao@in.ibm.com Contact No:080-41777300, 41777177 IBM India Private Limited (Manyata) Ground Floor G1/Block Manyata Embassy Business Park, Rachenahalli, Nagawara, Outer Ring Road, Bangalore. Karnataka 560 045 Ph: 28030498 and 28030499 pramoraj@in.ibm.com Info Services No.505-07,4th Floor,Oxford house Rustam Bagh Main Road,Old Airport Road Bangalore - 17 Board num : 43505050 43505006 / 43505005 , Ext : 222,223,224,225 Frontier Business Systems (P) Ltd. No. 3, Wood Street Ashok Nagar Bangalore - 560 025 www.frontier.in Phone (Board) 80-44229191 /44229231 Fax: 80-44229192 New Wave Computing Pvt. Ltd. 611,2nd and 3rd Floor, 80 ft Road, 6th Block, Koramangala Bangalore- 560 034 Ph (080)25504607/5110 5694 Fax (080)2990592 ORIENT TECHNOLOGIES PVT LTD No.6/4, 1st Floor, Cantonment Railway Station Road, Bangalore-560051 080 2530 8893/8894/8895

INFO SERVICES No 19 , 23, II nd Floor ,Emkay ' s Shalimar Kankanady , Mangalore -575002 Ph 9448306727 Prashanta (99457 15946) Escalations
MS.DHANALAKSHMI 080-25202839/25267268

FRONTIER BUSINESS SYSTEMS


#C5,CITY GATE,1ST FLOOR,KADRI TOOL GATE, MANGALORE,575002 9844305512/9844305512

FRONTIER BUSINESS SYSTEMS # 006 college of Nursing Old MAHE Building, Manipal-576104-UDUPI DIST Pho No - 0820-29-22906 OR 0820- 4290405 Vel murugan -98442 44204 ARJUN CHRISTOPHER- 9964668489

INFO SERVICES Door No: 118, 4th Cross,2nd stage Gangotri layout,maruti temple road Mysore 570009 Ph 9886623561 Prashanta (99457 15946) Escalations INFO SERVICES D.NO: 7/9333-A (UPSTAIRS), Ramnatha nagar, annathpur Annathpur 515001 Ph 9441445037 Prashanta (99457 15946) Escalations INFO SERVICES C/o Suresh Patil, plot# 62, Scheme# 51, near Hanuman Temple, pipeline rd Vinayak nagar, Belgaum-590006 PH: 0831-2400238 Prashanta (99457 15946) Escalations INFO SERVICES MATHAD CORNER,Shop NO - G3, parswadi cross, bangari main road , Hubli 580023 Prashanta (99457 15946) Escalations IBM India Private Limited IBM Towers, 222,TTK Road Alwarpet, Chennai-18 Board Nos 044-43952078/2091 karthick.m@in.ibm.com Fax: 24661712 IBM India Private Limited DLF IT Park Tower 7 A Wing 3rd Floor Shivaji Gardens, Ramapuram, Chennai 600089,Ph No : 22723952 Karthick.M Info services Plot No: 1872,26th Street,I Block,

Thiruvalluvar Kudiyiruppu,Anna Nagar West Chennai-600 040. Ph : 044-43543701 / 43453700/ 99400 40655 Frontier Business Systems (P) Ltd Woodhead Centre,#23,Sivaganga Road Nungambakkam Chennai 600 034. Ph (044) 42011100 Fax (044) 28235185 New Wave Computing Pvt. Ltd. 2nd Floor, # 33, (old No. 16), Prestige Point, Haddows Road Chennai- 600 006 Ph (044) 28312146/47/48 Fax (044)- 28312149 ROX TRADING & SYSTEMS PVT LTD No15,PUSHPA NAGAR 2ND ST,Nangam baccam, CHENNAI :-600 034 044- 42068316 / 17

Vectra Computer Solution 41, Ist Floor, North Veli Street, Madurai- 625 001 Ph : 0452 2350811/2350812/5370811 Telefax : 0452 2350812 Tech Pacific India Ltd No. 68, WEST PONNURANGAM ROAD R.S.PURAM, COIMBATORE - 641 002. PH 0422 - 3018555/98415- 89302/0422 - 3018559 Fax No 0422 - 3018560 TECHMAC INNOVATORS #24, 6th CROSS STREET, KURUNJI NAGAR, LAWSPET, PONDICHERRY - 605008. 0413-2255249 Tech Pacific India Ltd CC53/1411 A,Cheruperambath Road, Kadavanthara, Kadavanthara | Kochi - 682 020 Phone: 0484- 3027522/7520 COMPU MOBILES Colton House, Bank Road, Kaloor 0484-4085800 -Anoop-9961487022

Tech Pacific India Ltd TC/12/466 (2), Uthradom,Plamood-Thekkumood Road,

Pattom P.O, Trivendrum 695004 PH 0471-6572204,0471-2306691 Info Services TC 24 / 466 (6) Opp. Yatri Nivas Model High School Road, Thychadu,Trivandrum-695 014-Kerala Ph - 0471 - 2334548 IBM India Private Limited First Floor, BirlaTowers 25, Barakhamba Road Connaught Place, New Delhi New Delhi-110001 Ph 011-43680547,43680575,43680546,43680549 Neha Sharmabhatt neha.bhatt@in.ibm.com Cache Technologies 208 Siddrath Building 96 Nehru Place New Delhi-19 Ph: 65662884,65662885, 26470277,26227898 Fax:46535309 Techpark India Pvt. Ltd. Techpark India Pvt Ltd. A-247 Okhla Phase-1, New Delhi-110020. Ph (011) 40570016, 17,18, 19 Board +91 1140570000 IBM India Private Limited DLF, Village Silokhera National Highway No 8. Sector 30 Gurgaon 0124-4053288.2834151,2834151, Fax # 0124-2382478 Ravinder Pal 1/India/Contr/IBM, Ravinder Pal DIGITECH SERVICES PVT LTD FF-7,SCO,100-101,NEAR ICICIBANK,COMMERCIEAL CENTER SECTOR-16,FARIDABAD-121002,HARIYANA 0129-4073326/4073328 Tech Pacific India Ltd D44, 1st Floor Near Nirulas Hotel,Sector # 2,Noida 201301 Ph No:0120-2534787 / 3218010/9920351100 M S COMPSERVE PVT. LTD

#E4/11,FIRST FLOOR,SHOPPING COMPLEX, SECTOR 56,NOIDA-201301 Pho No 0120 423 6799 Intarvo Technologies Limited C-32, First Floor, Sector-2, NOIDA 0120-4318632 Uttar Pradesh PIONEER COMPUTERS 343 Ambedkar Road , Opposite Shipra Hotel , Ghaziabad , 201001 0120-2790040 / 9717296400 Tech Pacific India Ltd 7-Way Lane, Behind Khanij Bhawan Ashok Marg,Lucknow-226001 Ph - 0522-3926170, 0522-3926171 M.S Compserve Pvt. Ltd. 7,Janapath Road,Aliganj LUCKNOW-226001 Uttar Pradesh Tel: 0522 407 3317 Mobile No: 09621855508 Intarvo Technologies Limited B-48,A Nirala Nagar, Near IT Chouraha, Lucknow-226001 Mobile:9811030535/9810041675 Board Line:011-40757551 Ext 528 Perfect Computer Network 25/1 Mangal Pandey Nagar Opp. Central Excise Office Garh Road, Near CCS University Meerut-250004 Ph 0121-2760465, 2604158 Creative Computers 5 Pushpanjali Complex , Shahi Market , Cinema Road , Gorakhpur-273001 Ph: 0551-2345759 Tech Pacific India Ltd SCO 60, 2nd Floor, Sector 47 C Chandigarh (UT) - 160047 0172 5018073, 3247805 Spectra Computech Pvt Ltd Sco:-2923-24 Sector 22-C Opposite Markfed, Chandigarh (160022) Ph:-0172-4305555

0172-5025422,5025440,09915065617 Tech Pacific India Ltd Bxx-1275, Krishna Nagar, Ghumar Mandi Civil lines, Ludhiana - 141001 Punjab Phone Number: 0161 - 2410049 Tech Pacific India Ltd Plot # 33, 1st Floor Sudarshan Pura Industrial Area, Near Bais Godown Pulia,JAIPUR-302006. 9828673741 Tech Pacific India Ltd Jain Warehouse Complex, Chaman Vihar Niranjanpur, Dehradun - 248001 Uttarakhand Tel: 0135-3295452 Tech Pacific India Ltd G-1, Swadesh Bhawan, Press Complex Agra Bombay Road, Indore 0731-4009995, 2552216 NETCOM COMPUTERS 106 Diamond Trade Centre , 3-4 Diamond Colony , Indore , Madhya Pradesh Indore 452001 0731-2543333 Sheikh Enterprises Yatri Bhawan , Durga Nag Road , Somwar , Near Burn House School , Srinagar , 190001

IBM India Private Limited No.8-2-502/1/AG, Uma Aishwarya House, Road No.7, Banjara Hills, Hyderabad - 500 034. Phone : (040) 66980700 / 39380700 Extn: 80727 Fax No 040-23350265 ismail.smd@in.ibm.com Tp Co-ordinator- Shaik Ismail

IBM India Private Limited Room # 722,Building No.3B,7th Floor Mindspace,Raheja IT park,Hitech City Madhapur, Hyderabad - 500 081. Ph 040-66952507 Ext 52507 Shaik Mohammed Ismail/India/Contr/IBM, Ismail/Rajshekar

Silicon Systems Sudha House,1st floor Tilak Road,abids Hyderabad- 500 001 Ph (040) 24754846/5044/8141 040-24755044 NEWWAVE COMPUTING PVT LTD No.74/A,SRI RASTHU TOWERS,VENGAL RAO NAGAR, S.R.NAGAR,HYDERABAD-500038 Phone-040-401533347/+91-9000122455 INFO SERVICES H no : 43-11-5, 1st floor SUBALAKMI NAGAR VISAKHAPATANAM-16 PH 9908123406 Escalations -Prashanta (99457 15946) prasanta.k@ibmesp.com INFO SERVICES GF-1, first floor Anjana Appartments, Stadium East Road labbi Pet, Vijayawada 520010 Ph 9908732472 / 0866 2430677 Escalations -Prashanta (99457 15946) prasanta.k@ibmesp.com Ph 9908732472 / 0866 2430677 IBM India Private Limited 'Kashi Kunj', Road No. 2, Contractors Area, Bistupur, Jamshedpur -831 001 Ph# 0657-6699341 Fax #0657-6699356 sajsaman@in.ibm.com Mr. Sajal Samanta TP onsite call-9852107348 bishwdas@in.ibm.com Swatee Mondal/India/Contr/IBM IBM India Private Limited 16, Camac Street 2nd Floor L& T Chambers PH033 - 4002 2199(ext 22019) Sudipta Dutta2/India/IBM Sharmistha Mohajan,Sudipta Dutta Sudipta(033-44499000) IBM India Private Limited DLF - IT Park Tower C, New Town, North - 24 Parganas, 5th Floor,Kolkata Sudipta Dutta2/India/IBM (033)444-99239-Kolkatta COMPUTEK 1/2, LORD SINHA ROAD, KOLKATA - 71

WEST BENGAL Ph (033) 2282 6846 / 1267/ 2761 Fax +91 33 22822768 SANJIT JOYDHAR 9433475321 Wizertech InformaticsPvt.Ltd 162/C/529, Lake Garden Kolkata- 700 045 Ph: (033) 24221503/04 TECH INTERNATIONAL Red Cross Road, City Centre, Durgapur - 713216. 9732115798 / 9800899919 Tech Pacific India Ltd Daldal Seoni Road, Beside Ultratech Cement Depot, Beside Videocon Godown , Raipur (C.G.) - 492007 0771-3269656/4025998 Wizertech InformaticsPvt.Ltd Dutta Complex,1st Floor Above Varun Honda Showroom G.E. Road Raipur- 492010 Ph 0771-228270 Fax 0771-4060609 Tech Pacific India Ltd House No. 101, Ground Floor,Opposite City Heart Hospital Rajgarh Road,Guwahati-781007 DhrubaJyoti Hazarika (94350 11522) 0361- 2463269 /09435011522 Wizertech Informatics Pvt.Ltd 5, Gopabandhu Square I floor Bhubaneshwar 0674-2397656,2397068 DGT SYSTEMS(P)LTD DGT Systems pvt ltd,M-132,Barmuda housing board , colony ,Barmuda,Bhubaneshwar,Orissa PH:0674 2354784/2354589 Supreme Systems 1st Floor, Giri Road, Berhampur, Orissia- 760005 Phone :0680-2212369/94370069569 FUSION TECHNOLOGIES 1st Floor, Prajapati Bhawan,Opposite Mangal Bhawan, Main Road, Rourkela-769001, Orissa 0661-2500386-9338833525 Byte Shoppe Madhuraj , Rajendra Path

Opp CDA Patna - 800 001 Ph : 0612-2320333 Telefax : 0612-2322155 SONA INFOTECH
2nd Floor,Puspa Market,Near Axis Bank,

Club Road,Klayani,Muzaffarpur 09334851919/09334122751,09431602051 Escalations -DAYASHANKER PANDEY dspande@sancharnet.in WIZERTECH INFORMATICS PVT LTD Opposite Mahavir Mandir, Kadru Main road,Ranchi - 834001, Phone:-0651-2341233 K. Suresh-09934310175

IBM India Private Limited IL&FS Financial Centre, 4th flr, Bandra Kurla Complex, Mumbai 022-67089361/362 or 40589361/362 harishnair@in.ibm.com spoojari@in.ibm.com Shweta/Harish CMS Info Sytems CMS House, No.91, Street No.7 MIDC, Marol, Mumbai- 400 093 Ph : 022 30804498 /99 /44 Fax : 022 28364954 Galaxy Office Automation Pvt Ltd A-24/25, Ambica Towers Ground Floor, Off Jijamata Road, Nr. Pump House Andheri (east) 400093 022-4218 7777 - ext 700 / 01 / 02 Santosh Repale/98202 33847 santosh@goapl.com Orient Technologies Pvt. Ltd 49H, New Havens, 2nd Floor, Parsi Panchayat Road, Andheri (East),Mumbai 400069. Phone : 022-67158888/67158827 Fax : (022) 67158989 UNIQUE ENTERPRISES 103,Krishna Commercial Center,6 Udyug Nagar off,

S.V Road,Goregaon ,Mumbai 400062 Tel.: 28785154 / 55 Fax.: 28783332 BLUECOM INFOTECH PVT. LTD. V.N Puram Marg,prakash kunz,first floor chember,mumbai 400071 022-67247272 CDP INDIA PVT LTD 299,Shantashram Building,Tardeo Road Nana Chowk,Mumbai-400007 22-2387 3744/23898943 Ext. 129 HTP SYSTEMS PVT LTD 301, Onyx Towers, S.V.Road, Near St.John's High School, Goregaon (W), Mumbai 400 104 Tel : 022-42029999 IBM India Private Limited Tech Park One,Tower B Ground FLoor, 191A/2A/1/2,Off.Airport Road Next to Don Bosco School yerwada,Pune-411006 020-4011 7270 / 4011 7269 020-40117277 Amit Kulkarni akulkar6@in.ibm.com
Maitreyee I.T.Services 105, Gulmohar Center Point, 1st Flr. Vadgaonsheri, Pune 411 014 Tel: 91-20-3052 3028/ 29/ 78 TeleFax: 91-20-2663 0007

GALAXY OFFICE AUTOMATION PVT LTD F118, Ashoka Mall, Opp. Sun & Sand Hotel Bund Garden Road, Pune - 411 001 020-3254 4520 Fax no.020-26054733

Monarch Technologies (Pune) P Ltd.


129/132, Law college Road Pune 411 004 Ph.(020) 25424560 /61 Orion Enterprises 272/10, Parth Complex, Off LBS Road, Navipeth, Pune - 411 030

Phone : (020) 24336565/24320709 Fax : (020)24335369

Tech Pacific India Ltd 613, Ghat Road,Opposite Union Bank of India Near Rajat Plaza, Nagpur - 440 018. 0712-3259456 Alphabetics Business Machines Kamal Apartments, Opp. Telephone Exchenge, Sharanpur Road, Canada Corner Nashik- 422 002 Ph. 0253-2315586/0253-2571486 Bhagyshree/Pramod Tech Pacific India Ltd Mahalaxmi Niwas, 2nd floor, Plot No. M-10, Opp. Ghavnekar's Nursing Home, Chidvila's Colony St. Inez, Panaji, Goa - 403 002 Ph 0832-2421564 /3253015

Comments

Onsite Calls Assighn to Ingram Micro - Ahmedabad

Bhavesh 30178143 ,Farsheed-9920351100 service.ahmedabad@ingrammicro.co.in farsheed.i@ingrammicro.co.in bhavesh.s@ingrammicro.co.in

Mr. Nehal Vyas helpdeskahmedabad@svnindia.com svntechsupport@svnindia.com Mobile No: 09824452114 Milin Brhmakshatriya 9426039394 Vipul Patel (93777-67751) otplahm@gmail.com,helpdskahm@orientindia.net, vipulpatel@orientindia.net, vipulpatel1976@gmail.com

Sabiha(98796 12705) Mihir Chawla 98251-11621 support@innovative.co.in mihir@innovative.co.in sabiha@innovative.co.in Rajan Pharmar-9375107006/ Siraj-9825609226 lcrajkot@silvertouch.com tprcrajkot@silvertouch.com.

Vijay Padhiyar-9825011989/ TAPAN -919825609227 tprcbaroda@silvertouch.com tapan@silvertouch.com

Assign Onsite T/P calls to INFO SERVICES except the below TCS, Microsoft, CISCO, Oracle 57961

rt Engineer)

Latha tpsupportkk@ibmesp.com,processcord@ibmesp.com kumar.v@ibmesp.com,shreekanth.hb@ibmesp.com prasanta.k@ibmesp.com All GAKA customers apart from Top 5 accounts Prathibha-98443 05503 geetha.k@frontier.in prathiba.n@frontier.in SAP India, SAP Labs, NET APP, NOKIA Reshma (9845040919) customercareblr@newwavecomputing.com nawaz@newwavecomputing.com Amazon, I gate, Few other calls (avg 5 calls/day) Helpdesk Coordinator ID & Contact No. Ms. Nandini-080-25308893 / 94 / 95 helpdskblr@orientindia.net ilyasahmed@orientindia.net Level -1 - Ilyas Ahmed (Support Engineer) 9845553156 JPMC, Capgemini
MS.DHANALAKSHMI 080-25202839/25267268

helpdeskblr@ibmesp.com , mangaloresupport@ibmesp.com

Rajeshwari/Karthikeya.B.G/Murugan rajeshwari@frontier.in, karthikeya@frontier.in,velu@frontier.in USHA - 9945285913/RAJESHWARI -9844305500 USHA.DEVADIGA@FRONTIER.IN, RAJESHWARI.SUVARNA@FRONTIER.IN HARIPRASAD.S@FRONTIER.IN, ARJUN.CHRISTOPHER@FRONTIER.IN,velu@frontier.in

MS.DHANALAKSHMI 080-25202839/25267268

helpdeskblr@ibmesp.com , prasanta.k@ibmesp.com
MS.DHANALAKSHMI 080-25202839/25267268

helpdeskblr@ibmesp.com , prasanta.k@ibmesp.com Subhadatta Patil-9448854817 lathajayashankar@gmail.com logisticsblr@ibmesp.com

MS.DHANALAKSHMI 080-25202839/25267268

helpdeskblr@ibmesp.com , prasanta.k@ibmesp.com

Onsite Calls - Murthy Karthick

Subbulakshmi shivac@ibmesp.com,helpdeskchn@ibmesp.com

info_servicess@yahoo.co.in Shivakumar - 99620-09172

Sangeetha /Anitha (98407 37621)

helpdeskchn@frontier.in dhanasekar@frontier.in Shweta customercarechn@newwavecomputing.com santosh@newwavecomputing.com

Nirmala-9840298906/N.C.Narendra Kumar-9840298795 nirmala@roxsys.biz support@roxsys.biz naren@roxsys.biz,bharani@roxsys.biz J.Bharanidharan-9840298794 V.Anandraj9840297744 Pandi Balaji mduasp@vectras.org vectraservices@gmail.com P.Muthukkumar (98415 89302) thanigaimani.b@ingrammicro.co.in muthukkumar.p@ingrammicro.co.in Helpdesk Coordinator lenovo.pondicherry@airtelmail.in SURESH - 9543479896 Prameela Devi: 0484-3027120/Binoj-9447465933 service.kochi@ingrammicro.co.in binoj.k@ingrammicro.co.in Irani-9920351100 irani.f@ingrammicro.co.in Jaiby John-996149022 support@compumobiles.com santhosh@compumobiles.com Service Manager RAVI - 9543479888 lenovo.coimbatore@airtelmail.in

Suji Mon N/Binoj K service.trivandrum@ingrammicro.co.in

suji.m@ingrammicro.co.in binoj.k@ingrammicro.co.in Sandhya - 9947838488 Infotvm@ibmesp.com csmcochin@ibmesp.com

Onsite Calls - Amandeep Madan

Deepak Gupta/Sangeeta/Krishna (9312687106) service@cachedigitech.com sonirai2007@yahoo.co.in ibmhelpdesk@cachedigitech.com

Sonia /Babloo tprc@techparkindia.com,babloo.kumar@techparkindia.com bunty.jaiswal@techparkindia.com,sanjeev@techparkindia.com sonia.pareek@techparkindia.com

Onsite Calls - EISHER KHURANA

Co-ordinator ( Tanika/ Chinkey) ibmsupport_fbd@digitechonweb.com FARIDABAD@DIGITECHONWEB.COM rajeev@digitechonweb.com vnjatwani@digitechonweb.com Anand Banerji / Mob : 9810288547

anandmoy.b@ingrammicro.co.in,farsheed.i@ingrammicro.co.in Anandmoy.b@ingrammicro.co.in Prabhleen Wadhwa-0120 423 6799 /Manish Kumar-09810761793

mscompservenoida@airtelmail.in mscompservedelhi@airtelmail.in mohindersingh.mscpl@airtelmail.in Sudhir Zutshi - 9891987965, Prakash Singh - 9811950331 rcd.noida@intarvo.com hemant.bisht@intarvo.com SERVICE MANAGER & ID Hemant Bisht Monu/deepak sharma-009457074004. service@pioneercomputer.in,service@pioneerinc.co.in monu@pioneercomputer.in gaurav@pioneercomputer.in dayanand.s@ingrammicro.co.in umesh.si@ingrammicro.co.in Mr.Ajay Kumar mscomp.lko@gmail.com mscompservedelhi@airtelmail.in mohindersingh.mscpl@airtelmail.in 9621855508 Mr.Raghvendra - 9695095688 pit.lucknow@rteservices.com Mr.Raj Kumar - 9654202047 rajkumar.verma@rteservices.com

Sachin Tyagi - (09927015376) / Nusrat - 9837637785 sachin@perfectcomputer.co.in services@perfectcomputer.co.in pcnet_mrt@yahoo.co.in services_pcn@yahoo.com

Manindra Kishore/Mohd. Jawaid Quamar- 09936300992 cclenovoasp@gmail.com Mr. Bhuvaneshwar Singh-9936300990 ccgkp@rediffmail.com

Gurpreet Singh - 9876143186 / Vipin- 9417520940 gurpreet.s@ingrammicro.co.in service.chandigarh@ingrammicro.co.in vipin.s@ingrammicro.co.in RANJIT YADAV/ Upasana support@spectracomputech.com ryadav@spectracomputech.com

Contact Person: Kamal/Maninder service.ludhiana@ingrammicro.co.in kamal.s@ingrammicro.co.in Vishal/ Ritesh Pachisia

service.jaipur@ingrammicro.co.in

Shabdprakash-9720105472

service.dehradun@ingrammicro.co.in

Dinesh Singh service.indore@ingrammicro.co.in yogesh.s@ingrammicro.co.in Mr. Nitin Poddar netcomind5@gmail.com service@indoretrade.com Service Manager -Piyush ahar-09424011055 npoddar@indoretrade.com,netcomind@gmail.com Irfan 9906805145
sgrlenovoservice@hotmail.com

Onsite Calls - Balakrishna Javvadi bkjavvadi@in.ibm.com AVBJ9J

Neha support@silicon.in pkmudigonda@silicon.in rguntamukkala@silicon.in NAVAZ/VASUDHAVAN customercarehyd@newwavecomputing.com, nawaz@newwavecomputing.com MS.PRABHA-0891-3202131/9908123406 infovizag@ibmesp.com ravisankar@ibmesp.com hydcss@ibmesp.com

MS.VHARAGHI-0866 - 2472677

infovijayawada@ibmesp.com ravisankar@ibmesp.com hydcss@ibmesp.com

Onsite Calls - Bishwajit Das

Onsite Calls - Sudipta Dutta

RAKTIMA PAL

info@computek.co.in support_ho@computek.co.in sanjit@computek.co.in

Arpita Talukdar trc_kol@wizertech.com arpitac@wizertech.com Sadhan Mondal 9732115798 / 9800899919 Engineer- Irshad Ahamad-0771-3269656 service.Raipur@ingrammicro.co.in, mohammed.a@ingrammicro.co.in Mr.Arijit Ray - 09755559057 arijitr@wizertech.com

ty Heart Hospital service.guwahati@ingrammicro.co.in Dhrubajyoti.h@ingrammicro.co.in

Ashok Samal:94372 32748 anupsro@gmail.com support_bbsr@wizertech.com rakeshs@wizertech.com Satyajeet Roy 9437922953 digitek1@rediffmail.com sunil@dgtsystems.in

V.Ramu - 8763296376 helloramu05@gmail.com supremebam@gmail.com Puspalata Panda Praveen Agarwal gal Bhawan, fusiontechz@gmail.com Binod Singhania 94310 18299 care@bytewonder.com

bytecare@hotmail.com

SANTOSH KUMAR/Anil/PANKAJ KUMAR sonaservice2@gmail.com dspande@gmail.com, mehra.sonainfo@gmail.com mehra.sonainfos@gmail.com,dkmehra24@sify.com

Asrar Ahmed--099934316459 asrara@wizertech.com,stanleyx@wizertech.com K. Suresh-09934310175

Onsite Calls - Lokesh Khandait

Smita -022-28205329 / Parikshit Raut-9324380808

cmsasp@cms.com sparestores.bom@cms.com kisan_magar@cms.com Lovina Mathiays helpdesk@goapl.com,assist3@goapl.com helpdesk1@goapl.com manisha@goapl.com anjani@goapl.com

Joseph Nadar 9769008834 customercare@orientindia.net,josephnadar@orientindia.net josephnadar@orientindia.net

Sarika/Jyoti / Mahesh contact@uniquee.com,support@uniquee.com

9821332047

Sharada/Komal support@bluecom.co.in maqsood@bluecom.co.in sajjad.shaikh@bluecom.co.in,biren@bluecom.co.in Roshani techsupport@cdpindia.com,nikunj@cdpindia.com

Dipesh Patel (Service-Supervisor) - 9967072607 support@htpindia.com service-mgr@htpindia.com Daljeet Singh - 9867001832 Rajiv Jain (MD) - 9867388271 rajivj@htpindia.com

Onsite Calls - Amit Kulkarni

Meenakshi Suryavanshi To ---To all the below given ID helpdesk.pune@mitspl.com punesupport@mitspl.com udeet.bardhan@mitspl.com

stores.pune@mitspl.com,punesupport@mitspl.com
techspecialist.pune@mitspl.com Harish Bhatia/9373046660

pune@goapl.com
Vineet@goapl.com manisha@goapl.com,

Ms Vinita Dikshit
service@monarchtechnologies.com Vinita@monarchtechnologies.com raghavendra@monarchtechnologies.com aniruddha@monarchtechnologies.com Sujit orionibm@vsnl.net

orion1@vsnl.com engineer.lenovo@capgemini.com

Mr.Ganesh - 9552589294 RAJU CHINNORE-09673992401 service.nagpur@ingrammicro.co.in Raju.c@ingrammicro.co.in jaytirth.s@ingrammicro.co.in Deodatta Pawar-9225146108 support@abmpl.com,abmplnsk@gmail.com sandeep@abmpl.com,abhay@abmpl.com deodatt@abmpl.com

Kartik Parikh(9833453996)/Jaythirth Shinde 98812 18040 jaytirth.s@ingrammicro.co.in kartik.parikh1979@gmail.com

REGION Bangalore & Hyderabad Chennai Delhi Kolkata & Jamshedpur Mumbai Pune & Ahmedabad

REGIONAL WSP - MANAGERS Name E-mail id Sathyanarayan A sathyanarayan Patil / Patil/India/IBM@IBMIN & Raghavendra Rao Raghavendra Kn Rao/India/IBM, V Hemalatha V Hemalatha/India/IBM Santosh K Choudhary Santosh K Choudhary/India/IBM Prasenjit Maity / Samrat Prasenjit Maity2/India/IBM & Chakraborty Samrat Chakraborty3/India/IBM Suryakant Sakpal Suryakant D Sakpal/India/IBM, Mahesh S Kulkarni Mahesh S Kulkarni2/India/IBM,

Regional Desktop Specialist Region Name Phone 033-4002 2018

Kolkata / Rajen Gupta Jamshedpur

Delhi Ahmedabad Mumbai Pune Hyderabad Chennai Bangalore

Amandeep Madan Jatin kumar Panchal Suryakant Sakpal Rutika Shaik Ismail Guna G Sekaran Hemanth Mk Kumar

99539 20065 98909 09575/020-5604 1144/2644 9724 98909 09575/020-5604 1144/2644 9724 040 - 2335 0260/30/12 080-40683576

TP - Specialist Region Kolkata Delhi Ahmedabad Mumbai Pune Hyderabad Chennai Bangalore Jamshedpur Name Sudipta Dutta Neha Sharmabhatt Jatin Panchal Harish Nair Amit Kulkarni Shaik Ismail Anandi Rajathiraviam Swetha Holla Biswajit Phone 033 - 4002 2199/22019 011-43680547,43680575 079-66069555-66069567 022-67089361/362 020-4011 7270/4011 7269 040 - 2335 0260/30/12 044-43952078/2028 080-40683577 0657-6699341

Monitor -Specialist Region All Region Name Bhaskar R Bhovi Phone 080-40683588

PCD Technical arisha Keshavarao H

98450 26615

For all issues of Jharkhand,Orissa,Bihar and Chattisgarh,pl contact WSP Manager Mr. Samrat Chakraborty at sachakrm@in.ib

egional Desktop Specialist Mail rajguptm@in.ibm.com

States Covered West Bengal, Assam, Nagaland, Mizoram, Meghalaya, Sikkim, Manipur,Bihar, Jhakhand, Orissa, Chattisgarh Jammu & Kashmir, Punjab, Uttaranchal, Himachal, Haryana, Uttaranchal, Delhi, Rajasthan Gujarat, MP Maharashtra, Goa Maharashtra Andhra Pradesh Tamil Nadu, Kerala hemmkuma@in.ibm.com

amandeep02@in.ibm.com jatinpan@in.ibm.com Suryakant D Sakpal/India/IBM, Rutika R Shety/India/IBM, ismail.smd@in.ibm.com Guna G Sekaran/India/IBM@IBMIN Hemanth Mk Kumar/India/Contr/IBM

TP - Specialist Mail sudutta2@in.ibm.com neha.bhatt@in.ibm.com jatinpan@in.ibm.com harishnair@in.ibm.com akulkar6@in.ibm.com ismail.smd@in.ibm.com arajathi@in.ibm.com swholla1@in.ibm.com bishwdas@in.ibm.com

Region Kolkatta Delhi Ahemdabad Mumbai Pune Hyderabad Chennai Bangalore Jamshedpur

Monitor -Specialist Mail Bhabhovi@in.ibm.com

Region All Region

harishakr@in.ibm.com

Country

Chakraborty at sachakrm@in.ibm.com

Area

Matrix Contact Matrix-I

Regional Delivery

Contact Matrix-II

Contact Matrix-III Area Matrix Contact Matrix-I

Regional Delivery

Contact Matrix-II

Contact Matrix-III

RT Escalation Matrix Region East SPOC Ms Sowmya Email-ID sowmya.b@intarvo.com Mobile ID 080-39815305 RM Cheryl Tenny Email-ID cheryl.tenny@intarvo.com Mobile ID 080-39815315 VP Mr Jagdish Shenoy Email-ID jm.shenoy@intarvo.com Mobile ID 9686239479 Region South SPOC Ms Manjula Email-ID manjula.r@intarvo.com Mobile ID 080-39815309 RM Cheryl Tenny Email-ID cheryl.tenny@intarvo.com Mobile ID 080-39815315 VP Mr Jagdish Shenoy Email-ID jm.shenoy@intarvo.com Mobile ID 9686239479 CC to Bhaskar R Bhovi/India/IBM

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RT Outsourcing Services Ltd B-81, Okhla Industrial Area Phase-2, New Delhi-110020 Contact Person:- Pratap Singh Thapa Contact No:- 26383671, 26383667/64 Handphone No:- 09899206711 ASP RT NORTH ASP RT WEST ASP RT SOUTH ASP RT EAST

ASNRT01 ASWRT01 ASSRT01 ASERT01

Delhi,Chandigarh,Lucknow,Kanpur,Indore,Jammu,Ludhiana,Merrut,Nainita / Haklw Mumbai,Nagpur,Navi mumbai,Goa,Thane,Ahemadabd,Surat,Vapi, Rajkot,Baroda,P Bangalore,Hubli,Mangalore,Anathpur,Belgaum,Shivamoga,Mysore,Hyderabad,Secu

Kolkata,Raipur,Cuttack,Manipur,Siliguri,Gantok,Agartala,Patna,Bhuneshwar,Guwa

ASERT01

Co ordinator Pratap infocus.del@rteservices.com 1st Level escalation Level3rd Level Escalation. 2nd Escalation

Pradeep Yadav (Operation Incharge) Arvind Raina (Program Manager) Vikas Bhatia (Sr. Manager) pradeep_yadav@rteservices.com arvindraina@rteservices.com vikas_b@rteservices.com Mobile +91-9811504322 +91-9811661607 Mobile Mobile +91-9811010567

West Ms Manjula manjula.r@intarvo.com 080-39815309 Cheryl Tenny cheryl.tenny@intarvo.com 080-39815315 Mr Jagdish Shenoy jm.shenoy@intarvo.com 9686239479 North Ms Sowmya sowmya.b@intarvo.com 080-39815305 Cheryl Tenny cheryl.tenny@intarvo.com 080-39815315 Mr Jagdish Shenoy jm.shenoy@intarvo.com 9686239479

BM

ing.phtml?config=routing

infocus.del@rteservices.com Pratap Thapa

re,Jammu,Ludhiana,Merrut,Nainita / Haklwanil,Jaipur,Dheradun,Bhopal,Varnasi e,Ahemadabd,Surat,Vapi, Rajkot,Baroda,Pune,Nasik,Sangli,Kolapur. elgaum,Shivamoga,Mysore,Hyderabad,Secundrabad,Vizag,Vijayawada,Chennai,Cochin,Calicut,Coimbatore,Madhurai,Trivandrum,Trichi,P

,Gantok,Agartala,Patna,Bhuneshwar,Guwahati,Bhilai.

Madhurai,Trivandrum,Trichi,Pondicherry,Andamon.