romun|kas| reraoeur|k |orur||as| vard rerdo(ord

p(oses perverourar |||er |0ep|es Rl. 199Z).

romun|kas| reraoeur|k |orur||as| vard
d|(ercara|ar seca(a sada(. oe(lujuar dar |ed|alarrva
d|pusal|ar urlu| |eserourar pas|er |Pu(Warlo.1991).
1|Nl8 kOVuNlkA8l J|kAl|uJlk
1. Komun|kas| Verba|
V Pero|ca(aar derdar lalap ru|a
V Leo|r a|u(al dar lepal Wa|lu
V Verurd||r|ar l|ap |rd|v|du urlu| oe(espor seca(a |ardsurd.
Korur||as| \e(oa| vard ele|l|l ra(us:
1) Je|as dar (|rd|as
2) Pe(oerdara(aar Kala |Vudar d|parar|)
3) A(l| derolal|l dar |orolal|l
1) 3e|aar dar |eserpalar oe(o|ca(a
5) wa|lu dar Re|evars|
) luro(
. Komun|kas| Tertu||s
P(|rs|p-p(|rs|p |orur||as| le(lu||s le(d|(| da(| :
V 1) Lerd|ap
V 2) R|rd|as
V 3) Pe(l|roardar
V 1) Kor|(|l
V 5) Je|as
V ) 3opar
V Z) 8era(
Furds| |orur||as| le(lu||s ada|ar:
V 1) 3eoada| larda ou|l| le(lu||s vard olerl||. r|sa|rva: pe(selujuar ope(as|.
V 2) A|al perd|rdal/oe(p|||(. r|sa|rva su(al vard le|ar d|a(s|p|ar.
V 3) 0o|urerlas| r|slo(|s.
V 1) Jar|rar |eararar.
V 5) Pedorar alau dasa( oe(l|rda|.
. Komun|kas| Non Verba|
V Pe(aWal vard rerde|les| sualu |ord|s| dar rererlu|ar |eoulurar asurar
|epe(aWalar.
Vo((|s |19ZZ) da|ar L|||Wer| |2001) reroad| pesar ror ve(oa| seoada| oe(||ul:
V 1) K|res||
8erlu| oarasa |sva(al luour alau arddola luour.
V 2) P(o|ser||
Arla(a |rd|v|du derdar ooje|.
V 3) lapl|| l|da| ada |ad| ja(a| d| arla(a dua o(ard Wa|lu oe(|orur||as|
: rerepu|-repu|. re(aoa-(aoa. reredard. rerde|us dar rercuo|l.
V 1) Pa(a||rdu|sl||
Perdduraar sua(a
V 5) A(l|la| oerda rale(|a|
V ) Lodo dar wa(ra
V Z) Tarp||ar F|s|| Tuour
|A8| kOVuNlkA8l J|kAl|uJlk
1. Fase P(e|rle(a|s|
Vasa pe(s|apar seoe|ur reru|a| oe(ruourdar
derdar |||er.
Tudas pe(aWal pada lase |r| va|lu :
Verde|sp|o(as| pe(asaar.ra(apar dar |ecerasarrva
Verdara||sa |e|ualar dar |e|erarar d|(|
Verdurpu||ar dala lerlard |||er. seoada| dasa( da|ar
reroual (ercara |rle(a|s|
Veroual (ercara pe(leruar seca(a le(lu||s. vard a|ar d|
|rp|ererlas||ar saal oe(leru derdar |||er.
. 0r|entas| [7039,943}
Pada lase |r| ruourdar vard le(jad| ras|r dard|a| dar
|orur||as| vard le(jad| oe(s|lal perdda||ar |rlo(ras| arla(a
pe(aWal dar pas|er.
Fase |r| d|c|(||ar o|er ||ra |ed|alar po|o| va|lu :
V resr|no.
V ou||o|no rrusr.
V |oenr|l|oar|on ol oroo|ems ano ooa|s.
V o|ar|l|oar|on ol ro|es
V oonrraor lormar|on.
. Kerja [w473}
Pada lase |r| pe(aWal d|lurlul urlu| rererur| lujuar
vard le|ar d|lelap|ar pada lase o(|erlas|.
8e|e(ja sara derdar pas|er urlu| oe(d|s|us| lerlard
rasa|ar-rasa|ar vard rerdraroal percapa|ar lujuar.
Fase |r| le(d|(| da(| dua |ed|alar po|o| va|lu :
V Vervalu|ar p(oses |orur||as| derdar l|rda|ar pe(aWalar
V Veroardur suasara vard rerdu|urd urlu| p(oses
pe(uoarar.
. Penye|esa|an [70723,943}
Pada lase |r| pe(aWal rerdo(ord pas|er urlu|
reroe(||ar per||a|ar alas lujuar le|ar d|capa|. ada(
lujuar vard le(capa| ada|ar |ord|s| vard sa||rd
rerdurlurd|ar dar reruas|ar.
Ked|alar pada lase |r| ada|ar per||a|ar percapa|ar
lujuar dar pe(p|sarar |A(War|. 2003 1)
8lkAl kOVuNlkA8l J|kAl|uJlk
luourdar P-K vard le(apeul||
Proses :8e|aja( dar perda|arar oe(sara P-K
A|at : - 0|(| pe(aWal
- Te|r|| perde|alar
Tujuan : urlu| pe(|eroardar |||er
| |esada(ar. pere(|rar. perdra(daar d|(|
| perde(l|ar |rled(|las dar |derl|las
Varpu rero|ra ruourdar |rl|r. |rle(deperder. rere(|ra/reroe(| |as|r savard
| lurds| dar |erarpuar rererur| |eoulurar. lujuar dar perecarar rasa|ar
2. $lKAP P$lK - $$lAL
a} 0|HEN8| RE8P0N
lKlLA3 : Te(ou|a. juju(. lu|us. a|l|l
VlARAl : - Verd|(|l||. eje|. r|ra. sepe|e
- V|rla raal. s|ap se|a|u
VPATl : lardal. oe(r|ral. perecarar rasa|ar
K0KRlT : Perje|asar | a|u(al dar je|as )
b} 0|HEN8| T|N0AKAN
K0FR0TA3l | Kel|da|sesua|ar )
Korsep d|(| & |dea| d|(|
\e(oa| & pe(||a|u
Perda|arar |||er & pe(aWal
3RA
Fo|us pada saal |r|
3ers|l|l & |rd|r sede(a reroarlu
TR8uKA : Perda|arar urlu| le(ap|
' EVDTlDh/l 0/Tl/R$l$ '
8RVAl PRA
1. Pe(larvaar Te(ou|a | roao Doen|no )
e : - Apa vard sauda(a p|||(|ar?
- Apa vard a|ar ||la o|ca(a|ar ra(| |r|?
Verdo(ord dar rerdual|ar derdar ca(a ||sler|rd
2. Verdu|ard | Resla(l|rd )
V Verdu|ard po|o| p|||(ar vard d|urd|ap|ar
V Verdu|ard seoad|ar
ura : - lrd||as| rerd||ul|
- rerdual|ar urd|apar |||er
3. K|a(|l||as|
0||a|u|ar o||a : pe(aWal (adu. l|da| je|as. la| derda(. |||er
ra|u. o|ca(a l|da| |erd|ap dar |orcal-|orcal.
e : 0apal|ar arda je|as|ar |eroa|| lerlard ...?
1. Rel|e|s|
V Rel|e|s| |s|
4 \a||das| apa vard d|derda(
4 K|a(|l||as| |de vard d|e|sp(es||ar K. rerva||das| perde(l|ar P-K
V Rel|e|s| pe(asaar
4 Respor pada K le(radap |s|
4 Ada( K laru & rere(|ra pe(asaarrva
5. Verlo|us|ar
V Veroarlu K o|ca(a pada lop|| vard perl|rd
V Verjada pero|ca(aar sesua| lujuar
V 3pes|l||. je|as. lo|us pada (ea||las
. Veroad| pe(seps|
V Ver|rla perdapal K le(radap vard P l|||( & (asa
V Ca(a urlu| leed oac| & reroe(| |rlo(ras|
Z. lderl|l||as| ' Trere '
V Lala( oe|a|ard / rasa|ar vard d|a|ar| K. vard rurcu|
se|ara pe(ca|apar
: saya ||nar oar| semua nuounoan yano anoa |e|askan. anoa
re|an o|sak|r|. /oakan |n| |arar oe|akano masa|annya?
. 0|ar
V Telap rerderda(. oe(| du|urdar. perde(l|ar &
pere(|raar. oe(| |eserpalar oe(l|||(. rol|vas| K o|ca(a
9. lrlo(r|rd
V 8e(| |rlo(ras| / la|la urlu| per|es
10. 3a(ar
V 8e(| a|le(ral|l |de urlu| perecarar rasa|ar
V Tepal pada lase |e(ja
1. Pengkaj|an
P(a lrle(a|s| : |derl|l||as| dala aWa|
0(|erlas| : sa|ar. pe(|era|ar
Ke(ja : (|Waval. |e|urar. l|rda|ar dasa( |ou||o|no rrusr)
Te(r|ras| : |orl(a|. l|rda| |arjul
. 0|agnosa
V P(a lrle(a|s| : pe(s|apar o(ds|r d
V Ke(ja : |esesua|ar |e|urar dd d
V Te(r|ras| : (ercara |rle(vers| d( d
. |ntervens|
V P(a lrle(a|s| : pe(s|apar |o|aoo(as|
V 0(|erlas| : pe(|era|ar l|r |o|aoo(as|
V Ke(ja : l|rda|ar |o|aoo(as| |ooal. ra|arar. |e(jasara ps)
V Te(r|ras| : (ercara |rp|ererlas|
. |mp|ementas|
V P(a lrle(a|s| : pe(s|apar l|rda|ar
V 0(|erlas| : |esed|ar ps. |e(jasara ps
V Ke(ja : l|rda|ar ||rlus. o|ood calrele(. T...). rol|vas|
. Eva|uas|
V P(a lrle(a|s| : |(|le(|a ras||
V 0(|erlas| : |eadaar ps. pe(asaar saal |r|
V Ke(ja : oe(ds(|ar |(|le(|a ras||
V Te(r|ras|
Ierbedoon komunikosi on|oro ps qonqquon jiwo
denqon qonqquon okibo| penyoki| |isik:
l. loouorlto ooooocoo jlwo coouorcoo oooolol
ooooocoo |oosop ulrl, poouorlto ooooocoo pooyo|lt
Ilsl| oslo olll|l |oosop ulrl yooo wojor (|occoll
posloo uooooo porcboooo Ilsl|, o . posloo uooooo
pooyo|lt |cllt, posloo opctosl, posloo pooyo|lt
torlool ull).
2. Goooocoo jlwo coouorcoo osyl| uooooo ulrloyo
sooulrl souooo|oo poouorlto pooyo|lt Ilsl|
obctco|oo scpport uorl orooo lolo.
3. loouorlto ooooocoo jlwo coouorcoo sooot socoro
Ilsl|, poouorlto pooyo|lt Ilsl| blso sojo jlwooyo sooot
totopl blso jcoo l|ct toroooooc.
1rik ke|iko berkomunikosi denqon penderi|o
qonqquon jiwo :
l. louo posloo oolcsloosl porbooyo| o|tlvltos |ocol|osl,
bol| oloto |lloo bor|ocol|osl uooooo |lloo lolo
ocpco uooooo porowot. losloo oolcsloosl tor|ouooo
ool|otl ucolooyo ulollo|oo uooooo o|tlvltos Ilsl|.
2. louo posloo ooroo ulrl roouoo booyo| ulborl|oo
roloIorcooot (pooocotoo).
3. louo posloo ooorl| ulrl llbot|oo uolo o|tlvltos otoc
|oolotoo yooo borsoo soo, ojorl uoo cootoo|oo coro
bor|oooloo uoo borblocooo uooooo |lloo lolo, borl
poojolosoo ooIoot borocbcoooo uooooo orooo lolo uoo
o|lbotoyo jl|o ulo tluo| oc borocbcoooo ull.
=. losloo porllo|c |o|orosoooorcs ulrouc|sl otoc
ultooooo|oo uooooo obot obotoo sobolc ulscpport
uooooo toropl toropl lolo.
komunikosi denqon Anok $esuoi 1umbub kembonq
8oyi ooocoo|op|oo |obctcooo uoo tloo|oo lo|c uoo
borscoro yooo uopot ullotorprotosl|oo oloo oro so|ltoroyo
o . oooools.
8ololo ltc |ocol|osl ooo vorbol uooooo toool| sootcooo
soportl ooocsop, oooooouooo, oooo|c, uoo lolo-lolo.
1oddIer don Iro sekoIob
V orltooc opo yooo torjoul pouo ulrloyo.
V orl |osopotoo pouo oro|o cot| ooyootco olot poorl|so yo
o|oo ulocoo|oo.
V lcoro lobot
V ulouorl sl|op oouoso| ct| uljowob
o . jowob uooo uo|.
V ulouorl |ooIrootosl loso
V 8olooo pouo ooo| (|croool roso coos)
V oroobor otoc borcorlto.
Usio sekoIob
V Gcoo|oo |oto souoroooo yo sposlIl|
V 1olos|oo soscotc yo obcot |otluo|jolosoo pouo ooo|
V 1olos|oo ortl Icoosl uoo prosoucr tlouo|oo
V 1ooooo ooyo|ltl otoc oooooco
Usio remojo
V oruls|csl otoc ccroo poouopot soo tooo soboyo.
V ulouorl bbrp portooyooo yo upt oolbcl|oo roso olc.
V 1ooo |oroooslooo uolo |ocol|osl ( oso trooslsl ul
borsl|op uowoso ).
tl k0N0lkIl 00z k
l. Vololcl oro |otloo tu| los bortooyo pu ooo|.
2. orcorlto porocoo|oo boooso yo cuoo
uloooortl, porlloot|oo oobor
3. lbllotoropl ololcl poborloo bc|c,ojoloo
ooo| oooo|prosl|oo porosooo uoo o|tlvltos
soscol corlto ul bc|c.
=. Voloto cotc| ooyobct|oo |oloolooo
ooootoocl opo |oloolooo , |olcooo ooo|.
. lro , |ootro ooootoocl porosooo ooo| uoo
pl|lroo ooo| (oooojc|oo portooyoooo ool posltlI
uoo ooootlI ).
. Vooclls bllo ooo| tluo| upt ooocoo|op|oo
porosooo socoro vorbol.
7. Vooooobor ooo| o|oo ooocoo|op|oooyo
opobllo obr yo ultcllsoyo ultooyo tto o|scuoyo.
8. orolo soooot oIo|tlI uolo obootc
bor|ocol|osl, uopot oojollo ocb lotorporsoool
uoo tooo uoo porowot.
|s(s |smas||ss| |ss|ss |(ta /ss|
l. Aojcr|oo ortc cotc| borblcoro
2. Aroo|oo |o Io|cs
3. Voouoooor|oo
=. Dlo
. |potl
. Vooyo|lo|oo |oboll
7. Vorccs|oo |oboll
8. Voborl potcojc| |ocoo|looo opo yo torjoul
9. Voooolouorl oobotoo uolo |ocol|osl.
*bpo _tm _omuoiki _eoqo ok
1. Iooo ro|atcro|s|
Vooocpcl|oo uoto tto |lloo uoo opolojorl
stotcs otoc bortooyo |opouo ortc tto osoloo
yo ouo.
. Iooo cr|cao|oa
Voborl solo uoo sooyc pouo |lloo,
olo|c|oo volluosl, oocorl |oboooroo uoto yo
ouo, oooobsorvosl, opor|oool|oo ooo
uooooo tcjcoo, wo|tc uoo oojolos|oo
|oroooslooo |lloo.
. Iooo kcr|o
Voborl |osopotoo pouo |lloo cotc| bortooyo , |ro
o|oo oborltooc tto ool yooo |crooo uloooortl
ul |ocol|osl, ooooyo|oo |olcooo ctoo.
4. Iooo Icrm|aos|
Vooylpcl|oo oosll wowoocoro ollpctl ovolcosl
prosos uoo oosll, oborl|oo roloIorcooot posltlI,
tlouo| loojct, |ootro|, uoo oooo|olrl wowoocoro uoo
coro yo bol|.
s|ts(s|ts( \| msmsss|s(a|| |smas||ss| |ss|ss /ss|
l. looulu|oo
2. looootoocoo
3. 8l|op
=. uslo Jc|o
. 8totcs |osoootoo ooo|
. 8lsto soslol
7. 8olcroo
8. Lloo|coooo.
k0l0Ik k0N0lkIl \0l0I
loulvluc oooolol, otoc uopot oooolol
|ocoucroo |oopcoo cotc| ooolrl otoc
ooorlo posoo (ls, opcoyol |osc|oroo
portc|oroo pl|lroo, luo-luo, otoc |oloolooo)
o. Io|o|isioIoqis orocbcoooo uooooo |o|ococoo
ootol, pl|lroo yooo tluo| roollstls, ls|ol| lobcs
toporol otoc Irootol, |orcso|oo |oopcoo
ooooosll|oo scoro, |orcso|oo poouooooroo
b. 1indokon orocbcoooo uooooo |orcso|oo
|oopcoo ooooosll|oo scoro
c. $i|uosionoI orocbcoooo uooooo poocrcooo
porootloo (kolotlooo, oroooo, Aoslotos, Nyorl),
borlor psl|olools (ls, |oto|ctoo, olc), |crooo
prlvosl, |oollooooo oorl torborc.
d. Mo|urisionoI orocbcoooo uooooo rooosooo
soosorl to| ouo|cot (uslo loojct), |orcso|oo
poouooooroo.
Do|o moyor :
V Vooolo| cotc| borblcoro.
V korcso|oo |oopcoo cotc| borblcoro.
V orblcoro tluo| soscol otoc tluo| blcoro otoc tluo|
borospoos.
Do|o minor :
V kotluo|opcoo cotc| blcoro boooso uolooo.
V Gooop.
V Dlsotrlo.
V AIoslo.
V Vosoloo uolo oooc|oo |oto-|oto yooo topot.
V loroyotooo tluo| oooortl otoc soloo oooortl.
kri|erio bosiI :
V Voooooo|oo olot bootc uoooor (bllo soscol)
V Vooorlo posoo-posoo ololcl otouo oltorootlI (ls,
|ocol|osl tortclls, boooso lsyorot, blcoro uooooo jolos
pouo tollooo yooo bol|).
V Voporlloot|oo scotc pooloo|otoo |oopcoo
bor|ocol|osl.
V Vooloo|ot|oo |oopcoo cotc| oooortl.
V Vooooto|oo poocrcooo Ircstrosl uolo bor|ocol|osl.
!e|a|| |amaa||as| Kl|ea Kerasa|aa Kamaa||as| \er|al
1. Gunokon |ok|or-|ok|or yonq meninqko|kon pendenqoron don penqer|ion.
lcoro uooooo torooo, jolos, ooooouop |ooroo |lloo.
kcroool scoro yooo ooooooooc
uloool, porsloo|ot, bllo |lloo |ollootoo tluo| oooortl soco o|scu.
Gcoo|oo sootcooo uoo ooro|oo cotc| ooloo|ot|oo |ocol|osl.
1l|o |lloo oooyo uopot oooortl boooso lsyorot, ooulr|oo lotorprotor,pooorjooo
sosorloo coo|lo.
1l|o |lloo borouo uolo |olopo|, topot|oo |lloo ulborlsoo toruopoo.
Do|otl |lloo uorl slsl ulooo Icoosl poouooooroo loblo bol|.
1l|o |lloo blso oboco ooro| blblr, boroouopoo uooooo |lloo uoo blcoro socoro
porloooo-loooo uoo jolos.
2. 8erikon me|odo oI|erno|i| komunikosi yonq Ioin
Gcoo|oo |ortos uoo poosll, ocrcI olIobot, lsyorot tooooo, |oulpoo oto,
ooooc|oo tooooo, bol lsyorot.
cot |ortc-|ortc uooooo oobor-oobor otoc |oto-|oto coo|opoo
yooo bloso ulocoo|oo. (ls, bosool blblr soyo, plouoo|oo |o|l soyo,
sooolos olr plspot)
Aojcr|oo |lloo cotc| oocojc|, ocoo|oo ooro|oo uoo poootol.
kooscl|oo |o ooll potolool wlcoro cotc| bootcoo uolo oouopot|oo
|ortc yooo borlsl |oto-|oto otoc oobor-oobor.
8. 8erikon Iinqkunqon |enonq.
V Gcoo|oo scoro yooo oorol uoo blcoro tluo| torbcrc-bcrc uooooo Iroso sloo|ot.
V Aojcr|oo orooo cotc| oooocoo|oo wo|tc blcoro yooo cc|cp uo oooocoo|oo
|oto socoro ootl-ootl uooooo ooro|oo blblr yooo jolos.
V kcroool ooooocoo o|storool.
V Jcouo porco|opoo jl|o |lloo loloo.
4. Gunokon |eknik-|eknik un|uk meninqko|kon penqer|ion.
V Jotop wojoo loulvluc uoo portoooo|oo |ooto| oto, jl|o coo|lo.
V Gcoo|oo porlotoo sotc tooop yooo tluo| rclt uoo loooscoo.
V lostl|oo oooyo sotc orooo yooo blcoro.
V Aojcr|oo poooocoooo ooro|oo uoo poootol.
V Coco|oo |oto-|oto uooooo ooro|oo, ocoo|oo oobor-oobor.
V A|olrl porco|opoo uooooo cototoo sc|sos (ls, |oboll pouo po|o| yooo loblo
cuoo)
V Gcoo|oo |oto-|oto yooo uoo cotc| tcoos-tcoos yooo soo.
5. 8uo| suo|u upoyo bersomo un|uk menqer|i soo|
individu |ersebu| berbicoro.
V orl|oo wo|tc yooo cc|cp cotc| oouoooor jl|o loulvluc
borblcoro porloooo.
V ulooo posoo loulvluc uooooo |oros cotc| oostl|oo.
V orl|oo rospoos pouo soco cpoyo cotc| blcoro os|lpco
tluo| uopot ulpoool. (ls, 8oyo booor-booor tluo| tooc
opo yooo oouo |oto|oo, uopot|oo oouo oocobo
ooooto|oooyo so|oll lool)
V Abol|oo |osoloooo uoo |oto-|oto tluo| sopoo.
V 1ooooo pcro-pcro oooortl jljo oouo tluo| oooortl.
V orl|oo loulvluc cotc| borospoos, jooooo ootooo, borl|oo
|oto-|oto oooyo |ouooo-|ouooo.
. Ajorkon |eknik-|eknik un|uk memperboiki bicoro.
V Vloto loulvluc cotc| oporlobot blcoro, uoo ccop|oo sotlop
|oto uooooo jolos, soootoro oborl|oo cootoo.
V Aojcr|oo loulvluc cotc| blcoro uooooo Iroso yooo sloo|ot.
V Aojcr|oo cotc| borblcoro uooooo |ocopotoo loblo lobot otoc
boroopos sobolc blcoro.
V Aojcr|oo loulvluc cotc| oooobll wo|tc uoo bor|oosootrosl
pouo pobootc|oo |oto.
V Vlotoloo loulvluc cotc| ooclls posoo-posoo otoc obcot
oobor jl|o sc|or olo|c|oo |ocol|osl vorbol.
V Aojcr|oo loulvluc cotc| borblcoro uolo |ollot poouo|.
V Ajc|oo portooyooo-portooyooo yooo uopot uljowob uooooo
yo otoc tluo|.
V |o|cs|oo pouo soot so|orooo, olouorl topl|-topl| |ootrovorslol,
oosloool, obstro|, otoc torlolc poojooo.
7. uoo|op|oo osoloo Ircstrosl toroouop
|otluo|opcoo cotc| bor|ocol|osl.
8. orl|oo |osopotoo cotc| obcot |opctcsoo
tootooo porowotoo (ls, Apo|oo oouo loblo
ooyc|ol jcs jorc| otoc jcs opol)
9. Ajor|oo to|ol|-to|ol| |opouo orooo toruo|ot uoo
poouo|otoo borclooo cotc| ooloo|ot|oo |ocol|osl.
l0. 1l|o porlc soorooo pooorjooo, cobo roocooo|oo
|cojcoooo rctlo sosoorooo oooortl boooso loulvluc
torsobct.
kUNC| :
ADD|C|C
|CAAAC|A|