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  • Modules Description

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    ديبثي ڤاكيتي
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    Key elements common to all issue tracking systems are: - the users of the system who insert issues into the system - the technicians who take over the task of fixing the problems - the tickets which are files contained within the issue tracking system. The tickets are initiated by the users or by the technicians on behalf of the users and have properties like: unique reference number, dead-line, number of entries, status, etc. - the knowledge base which is a set of commonly known problems that have been solved in the past and whose solutions

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    Key elements common to all issue tracking systems are: - the users of the system who insert issues into the system - the technicians who take over the task of fixing the problems - the tickets which are files contained within the issue tracking system. The tickets are initiated by the users or by the technicians on behalf of the users and have properties like: unique reference number, dead-line, number of entries, status, etc. - the knowledge base which is a set of commonly known problems that have been solved in the past and whose solutions

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    Attribution Non-Commercial (BY-NC)
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
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    12 просмотров1 страница

    Modules Description

    Загружено:

    ديبثي ڤاكيتي
    Key elements common to all issue tracking systems are: - the users of the system who insert issues into the system - the technicians who take over the task of fixing the problems - the tickets which are files contained within the issue tracking system. The tickets are initiated by the users or by the technicians on behalf of the users and have properties like: unique reference number, dead-line, number of entries, status, etc. - the knowledge base which is a set of commonly known problems that have been solved in the past and whose solutions

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
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    Modules description There are some key elements common to all issue tracking systems, among which are:

    - The users of the system who insert issues into the system - The technicians who take over the task of fixing the problems - The tickets which are files contained within the issue tracking system. The tickets are initiated by the users or by the technicians on behalf of the users and have properties like: unique reference number, dead-line, number of entries (number of responses from the technician/user), status, etc. - The knowledge base which is a set of commonly known problems that have been solved in the past and whose solutions can be of valuable help to the users. The knowledge base may consist of successfully solved tickets or other relevant articles, hints, pointers.

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