-

HP

2008 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice.

August 10, 2011

2008 Hewlett-Packard Company Confidential.

Japan-PEBB

 Six Sigma Lean

Six Sigma

Lean

( ,

)

,


Lean
Sigma - 2008

,

August 10, 2011
Hewlett-Packard Company Confidential.
Japan-PEBB


Lean Sigma



6

5-6%

SG1

15-20%

5-7

-

5%
25%
85%

91%

August 10, 2011


Forester research
30 %

CFO,
COO

11%

, 23%

44%

SLA
Maximize
business value
50%

Ensure financial visibility

Reduce complexity
sw
Leadership changes in recession*
1998-2002

40

Pre-recession
leaders

May 2009

60

Post-recession
leaders

58%

24% ,
1

Embrace
innovation
c efficiency

Drive extreme
100K$

60%
Make
significant
changes
lean
management

40%

-- McKinsey

2008 . :
, ,

%
2006

12%

14%

17%

23%

(,
)

26%

23%

26%

27%

22%

18%

31%

27%

18%

14%

26%

16%

12%

2008

May 2009

HP RESTRICTED

6 months
7

Aug 10,
May
2009
2011

HP RESTRICTED

12 months

(operations,
application delivery)

18 months

24 months

HP Software & Solutions

4

IT

,
-

-Network Automation
-Server Automation
-Storage Automation
-May
Client
automation
2009
HP RESTRICTED
-Operations

- BTO for Virtualized

environments

IT

-Project & portfolio

Management
-Asset management
-Financial planning &
Analysis

-Service Desk consolidation

-Consolidated event and
performance mgmt.

 IT

HW SW

6.5%

6.5%

$4.8m

$4.8 million ROI

Gantry Group, ROI Benchmark Study Report,

2008
2
Managing
Software
Assets, 2008
10EMA,
May
2009
HP RESTRICTED
1

15%

10-15%

2 weeks
20
minutes

75%
12 :
1
20 : 1

2600
2
20 1
-

75%2

-


12:1
20:1 3

Leading US retailer
ROI model based on certified IDC data
3
Forrester 2009 Data Protection Budgets, Priorities, and Technology Adoption
1
2

11

May 2009

HP RESTRICTED

2 days
3 minutes

8 hours
15
minutes

30 : 1
200 : 1

2
3

8
5
(McKesson)

-



30:1 200:1
(EDS)

12

May 2009

Reduced
risk

Higher
application

availability
and customer
satisfaction

50%
25%

3050%

25%

85%

+50%

Improved end-user

productivity

Sources: King Research, Benefits of service desk consolidation, February

2009 and IDC

Improved compliance

85%

50%

the
13 making
May 2009

business
case for IT consolidation, April 2008.
HP RESTRICTED

Reduced
number

-of
incidents

Higher
service availability

Reduced
cost

Improved support staff

productivity

14

May 2009

70%

33%
,

70%

74%

74%

17%

17%

33%

Source:
IDC analysis of seven OpenView customers, including Wells Fargo and
HP RESTRICTED
Novell

= 9.4%
*

, -

=
11.4 % *

3-5% **

45%*

* Gantry Group HP PPM Center

customer benchmark study Feb 2008

** Asset Management ROI Study

-
15 August

10, 2011

 HP?

HP
service portfolio
management PPM Center, Service Manager,
Asset Manager, Decision Center, IT Financial
Management

3500
service portfolio management HP.

HP ITIL V3
ITIL v3 ITIL
v3

HP maturity model


service portfolio management

16

August 10, 2011

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