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Joanne Chen

56 South Street
New York, NY 10003
(212) 404-3456

ABC Media Company, New York, NY 2001 – Present
Founder and President
 Managed a successful wedding photography services company serving the
New York Tri-State Area, generating annual revenues in excess of $2 million

 Developed internal policies and procedures, created production processes,
managed vendor sourcing and relations, and assumed responsibility for all
hiring and training of employees
 Collaborated with marketing agency in developing a comprehensive marketing
strategy, including a professional website and marketing collateral

Ralph Lauren Designs, Port Imperial, NJ 1997 – 2001
Order Coordinator

 Managed day to day operations and supervised 20 employees, generating $1
million in annual sales
 Fulfilled orders for custom products from over 100 North American retailers,
including made to order bed linens, made to measure draperies, and
upholstered furniture
 Oversaw entire order fulfillment process, including dimension verification,
adherence to textile requirements, delivery logistics, invoicing, and billing
 Acted as liaison between vendors and retailers, dramatically improving
communication and time to market

 Resolved customer complaints in a timely fashion to ensure a high level of

customer satisfaction

Tommy Hilfiger Productions, New York, NY 1992 – 1997


Store Manager
 Responsible for the grand opening of a outlet store in a major retail outlet mall,
including employee recruitment and training, sourcing, inventory management,

and merchandising of products

 Successfully managed 10 employees and growth of the business, enabling the
business to achieve $500,000 in annual sales

University of Maryland, College Park, MD 1988 – 1992

Bachelors of Art in Communications

 Minor in Economics

 Proficient with MS Office (including Access)
 Fluent in English, Spanish, and Italian
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