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Acknowledgements

To list who all have helped me is difficult because they are so numerous and depth is so enormous. I would like to acknowledge the following as being an idealistic channel and fresh dimension in the completion of this project.

I take this opportunity to thank the UNIVERSIY OF MUMBAI forgiving me chance to do this project.

I would like to thank my Principal Dr . ANCY JOSE for her encouragement. I would like to thank and would heartily like to take this opportunity to express my sincere gratitude towards my project guide PROF. RUPALI JAIN for her support and guidance throughout the project.

I am ending this acknowledgement to my parents and all my friends who helped me directly or indirectly in the completion of my project.

JAY BAGADIA
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CONTENTS SR NO 1 2 CONTENTS Executive Summary Introduction to the new concept of Ecotel Difference between Normal Hotels 3 4 and an Ecotel Hotel Introduction to Ecotel Hotels in India Detail study of Ecotel Hotels

PAGE NO 3-8 9-12

13-21 22-24

5 Globes(Criteria &Inspection) Of 25-33

Ecotel Hotel Environment Management Systems in Ecotel Hotels Steps in EMS

Implementing EMS A Challenge

Employee Work & Fun Analysis 6 Marketing Case Study ORCHID Hotel- Mumbai 7 Rodas Hotel- Mumbai Interview Analysis on Rodas

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53-58

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8 9 Conclusion Bibliography

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59-60 61

EXECUTIVE SUMMARY
Hotels are the concept originated in the form of inns. A Hotel can be defined as an establishment that provides paid lodging, usually on a short-term basis. In India, the word may also refer to a restaurant since the best restaurants were always situated next to a good hotel. The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided. There are hotels which are environment friendly and doesnt cause much harm to the environment which are known as Ecotel Hotels. Over here the Ecotel Hotels are defined as a hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on

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the environment. These hotels are also termed as Eco-Friendly hotels. This project report contains all the vital information about Ecotel hotel right from its functioning to its contribution towards the

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environment. It tells us about the hotels and the 5 globes the Ecotel hotel acquires and many more in easy words a detail analysis regarding the Ecotel hotels. Ecotel hotels give more emphasis to customer satisfaction and concern for environment rather than profit maximization. The hotel does earn a very good amount of profit but at the same time show concern to the environment.

RESEARCH METHODOLOGY
This project is the mixture of theoretical as well as practical knowledge. Also it contains ideas and information imparted by the guide. This project report contains all the vital information about Ecotel hotel right from its functioning to its contribution towards the environment. The major steps involved in marketing research process are: 1. Formulation of problem: A problem well define is half solved. To identify research problems are of 3 types: Overt difficulties: are those which are not hidden.
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Latent difficulties: Which are not so hidden but if not checked would soon become evident. Unnoticed opportunities: once the 2 or more problems are identified the next is to decide which of the problem is to be selected. Formulation of problem: Unit of analysis: The study of Ecotel Hotel as a business, its characteristics, problems, functional areas, growth etc. Time and space boundaries: The study of Ecotel Hotel working in India from its existence in India till today. Characteristics of Interest: To understand the workings and business practice of Ecotel Hotels.

1. Choice of Research Design: It is a Descriptive Research which is undertaken to know and understand the characteristics of Ecotel Hotel. The collected data are of secondary type. The collected data is framed in a presentable and analytical form. 2. Determining source of data: The data presented are both of primary and secondary type. Primary sources The primary data collection was really interesting. A visit to Hotel Rodas was made regarding the project. Through the G.M. of
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Rodas a detail research and analysis of working of Ecotel Hotel was known more in depth. Secondary sources The secondary data was collected from newspapers and magazines as well as Internet surfing. After meeting the G.M of Rodas and collecting data, proper analysis was made regarding the project. Book referred are Service Sector Management by S M Jha.

1. Designing Data Collection Forms: Observation: The data are collected through own observation. The observation and data are recorded faithfully and accurately.

2. Organizing and conducting the field survey: The research is organized and conducted by interviewing the respondents.

3. Processing and analyzing the collected data: The collected data is presented in analyzing form through tabular form and pie digrams.

4. Preparing the Research report: The objectivity, coherence, charts and diagrams are used freely to express clarity in the presentation of ideas and research.
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5. Conclusion: The project started with sorting all the raw data and arranging them in perfect order. To add value to the project and to understand the practicality, I have visited some Ecotel hotels who are the best ones in hospitality business.

RESEARCH DESIGN Objective of the Study

To maintain Ecological sustainability To contribute to conservation

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To make provision for environmental training programs

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To incorporate cultural considerations To depend on the natural environment community

To make provision for an economic return to the local

Significance of the Study Ecotel is a new concept in hospitality that claims to work for environment protection and preservation. All eco-certified hotels must pass a detailed inspection and satisfy stringent criteria designed by environmental experts. The Ecotel certification process requires undercover inspections and staff interviews. The purpose of learning about Ecotel is that in this age where global warming has been a cause of concern in the world. This can be a solution/measure taken up by hotel industry to come in terms with the environment. Ecotel hotels are also said as hallmark of environment sensitive hotels. ECOTEL is a great concept that any Hotel should be after. Scope of the Study The concept of Ecotel has become more popular and many hotels all around the globe are turning towards Ecotel. In the near future may be all the hotels would turn into an Ecotel. The first Ecotel certified hotel was hotel New York VISTA in the year 1994. MR VITHAL KAMAT of KAMAT GROUP OF HOTELS brought the concept
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of Ecotel to INDIA through his hotel known as Hotel Orchid. Hotel Orchid was the first Ecotel certified hotel not only in MUMBAI and INDIA but also in ASIA. Findings It can be stated that Ecotel hotels can help contribute to the environment balancing in very easy ways .In todays world lot of hotels have shifted from normal hotels to ecotel hotels. Thats is the reason it helps in ecological balance as the ways and practice as justified would rather help curb global warming and maintain stability to the environment. We can see the fact that more than emphasizing on profit maximization, emphasis is given more on customer satisfaction and concern for environment. Limitations 1. I have focused more on Ecotel hotels than any other aspect of hospitality industry 2. And I have made my study limited by explaining the working of only two Ecotel hotels.

INTRODUCTION TO THE CONCEPT OF ECOTEL HOTELS

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Ecotel hotels are defined as a hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the environment. Traditionally these hotels were mostly presented as Eco Lodges because of their location, often in jungles, and their design inspired by the use of traditional building methods applied by skilled local craftsmen in areas such as Costa Rica and Indonesia. Today the term has developed to include properties in less natural locations that have invested in improving their green credentials. The correct definition of an Eco Hotel is a property that fills a majority of the following Criteria: Dependence environment Ecological sustainability Proven contribution to conservation Provision of environmental training programs Incorporation of cultural considerations

on

the

natural

Provision for an economic return to the local community

Ecotel hotels are also said as hallmark of environment sensitive hotels.

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Each of the hotels applying for the Ecotel certification need to fulfill certain criteria and the norms set by the authorities before they are awarded the Five Globe Certification Award. The five criteria for Ecotel certification which needs to be fulfilled are: 1. Environmental Commitment 2. Solid Waste Management 3. Energy Efficiency 4. Water Conservation 5. Employee Involvement Incidentally, the Five Globe Ecotel Certification Awards have been given to a few select hotels the world over. In Asia, the first FiveGlobe Certification award went to the Orchid Hotel, Mumbai. Environmental Education & Community

No man is truly great who is great only in his lifetime. The test of greatness is the page of history- William Hazlitt
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Difference between:

NORMAL HOTELS MEANING: A hotel is

ECOTEL HOTELS an Ecotel hotels are defined as important

establishment that provides a hotel or accommodation paid lodging, usually on a that has made short-term basis environmental improvements to its structure in order to minimize its impact on the environment. In other words Ecotel hotels are also said as hallmark of environment sensitive hotels.

MAIN AIM: The main aim of The main aim of ecotel hotels hotels is profit maximization is with customer satisfaction. to build a healthier environment along with profit maximization and customer satisfaction. They give more emphasis on environment friendly aspects.

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PRODUCTS mostly

USED: prefer

Hotels Ecotel hotels use products branded that are environment friendly the environment The In Ecotel hotels the waste is generated, is

products in order to build and cause minimal harm to their image. WASTE MATERIALS:

waste which is generated in which garbage

hotels, is thrown away as segregated as dry and wet garbage and is recycled and used properly. CONSTRUCTION OF HOTEL: Ecotel hotels are constructed The construction of a hotel is keeping in mind their eco in a way to give posh look. norms.

EFFECT Normal cause

ON

ENVIRONMENT: Ecotel hotels are also called indirectly as eco-friendly hotels as they to the help in ecological balance

hotels harm

environment

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Many of life's failures are people who did not realize how close they were to success when they gave up. - Thomas A. Edison

ECOTEL HOTELS IN INDIA

I. IN MUMBAI: HOTEL LOTUS SUITES: The Lotus Suites-Mumbai is distinctly located in the heart of Mumbai's new commercial center and in close proximity to the International airport in Mumbai, there by making it easily accessible to the ever-expanding commercial hub in and around MIDC, Sakinaka, Powai as well as the loads of International business travelers that throng the Mumbai city. This new venture owned by the Kamat Group of Hotels and managed by one of the leading companies in the hospitality industry, Concept Hospitality Limited, boasts of 183 rooms including standard rooms, studios and Suites, which have been aesthetically designed keeping in cognizance with the ECOTEL principles. While maintaining a tradition of guest appreciation and concern for the environment, the hotel has also put a priority on health with its state-of-the-art fitness center, to help the fast-paced corporate buffs stay fit and relaxed, and rejuvenate their energy.
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In addition, Lotus Suites offers one of the best amenities in a room like tea/coffee maker, mini bar, in-room internet connectivity, two telephone lines, designer bathroom facilities, colour television and cable service. Lotus Suites, like most international sophisticated Business Hotel, provides you with a trendy, vibrant, dining experience, a high-tech venue for conferences and banquets, secretarial service, travel desk, roundthe-clock room service, thus making it a complete experience and not just a stay. Advantages to be at Lotus Suites:

Strategic Location: It is close to the Domestic and International

Airports,Accessible to Commercial hub like BandraKurla Complex, MIDC, SPEEZ, NSE Exhibition Centers & easy access to theatres, entertainment and shopping. 2 Internet Service: Wireless Internet service is powered by Adino Telecom Ltd. is a joint venture between ONIDA and ENKAY TELECOM, which provides complete fixed broadband wireless access solutions. The wireless Internet service is available at guest rooms, conference rooms, banquet hall, restaurant and business center in Lotus Suites.

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Swimming Pool Complimentary Airport Transfers. A Travel Desk For Onward Arrangements

6 Same Day Laundry/Dry Cleaning Service.

I. IN DELHI UPPALS ORCHID:

Uppal's Orchid is one of the most innovative and eco-friendly hotel in the Capital city of India. Here you live with nature and Enjoy a luxurious stay along with the great satisfaction that you have acted as conscientious citizen of the world contributing your mite in preserving the delicate ecological balance. Come to one of the Best hotel in New Delhi, the Capital of India and enjoy the warmth and traditional Indian hospitality with all the modern world-class comforts and luxury. Uppal Orchids is a class in itself and maintains a distinct edge over other hotels in terms of
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hospitality, environment and dining facilities. Set near the international airport, it's the most easily accessible place to feel at home once you reach India or Delhi from outside. This hotel has a beautiful exterior in contemporary style and a very charming interior decorated in style and artistic taste. Here you will come across a sophisticated cosmopolitan culture along with a dedicated service to make your stay as comfortable as possible. Its exquisite ambience and beauty will enthrall you and make your tour to India one of the most memorable experiences of your life. You can also taste authentic Indian delicacies in comfortable setting or choose from a wide range of Indian, Magalia, continental and Chinese dishes and a good variety of drinks. It is not just a great place to stay, but equally great place to eat, drink and have loads of funs. The hotel has good business and banquet halls facilities and a fine arrangement of recreation for the guests.

II. IN KERALA

HARITHAGIRI

Located in the heart of Kalpetta town in the serene surrounding of Wayanad, Harithagiri Ecotel is the right place to cool your mind
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and body. The stay here is unforgettable as the elegant, luxurious and cozy interiors and bedrooms take comfort to yet another level. Wake up with the sweet songs of birds that sing for you and feel the cool, spicy morning breeze. Breathe the refreshing, mist washed air of nature's own landscape 1000 meters above sea level. Business group activities are steered by a dynamic visionary Mr. V.M. Radhakrishnan supported by a professionals. Hospitality business is the groups prime area. It has a chain of hotels in different parts of the State at the catch-points of the international tourists. Harita Hotel & Ayurvedic Village a hotel complex at Kalpetta, Kerala is one among those. as Chairman and he is assisted and strong team of highly experienced very

The Mission Passionately committed to extending warm and affectionate hospitality to the guests either domestic or international and by continued improvement of quality of service they are delighted.

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III.IN CHENNAI RAIN TREE HOTEL:

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South India's first Five-Star Ecotel Hotel. The Rain Tree , is an innovative, socially conscious concept, a hotel that is committed to enhancing the guest experience while setting a new standard of environmental responsibility. This is done by conserving natural resources, educating and enlightening staff, and cultivating relationships with the community - all while hosting the guest in an unparalleled atmosphere of comfort and style .With a constant desire to innovate and a tradition of crafting warm and inviting surroundings, Ceebros has set its sights on the hospitality industry with the aim of bringing something new and exciting to Chennai's hospitality arena. Its also the Fifth in India to be awarded an ECOTEL certification. The ECOTEL collection is a group of International Inns, Hotels and Resorts that define the concept of environmental responsibility in the hospitality industry. We at the hotel practice to Save Energy, Water, Segregate Waste, Train the Employees to protect the Environment and create awareness among the community towards Environmental Responsibility. Guest awareness is also a priority in this Environmental Responsibility

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IV.IN GOA YOGAMAGIC CANVAS:

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Yogamagic Canvas Ecotel Goa is tucked at the edge of a Goan village and is an eco-chic retreat, Yogamagic Canvas Ecotel Goa where you spend the quiet of the day in Vedic inspired tents and some healing reiki sesions.

An eco-chic retreat, Yogamagic Canvas Ecotel Goa is two kms form the north Goa beaches and teeters on the edge of a rural village surrounded by golden rice paddy fields with perfect views of the sunrise and sunset. Seven tents, each individual and spacious in white canvas, lined with hand block rinted cotton in the seven different colours of the chakras (energy centres) in the human body (according to ancient Vedic tradition) become your haven for the duration of your sojourn.

The property was originally rented in 2003 with a 12- year plan in mind to build and develop a unique eco-hotel combining luxury and alternative technology with nature to create a nurturing environment for the practice and teaching of yoga whilst
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providing an ideal platform for rest recovery, healing and well being. The 6000 square meters of land is, almost an island, surrounded on two sides by a creek with paddy fields beyond, more paddy fields to the west and a coconut grove to the north. The land was wild and barren save for a dozen mature (50 years plus) coconut trees and an old well by the remaining plinth of a house long gone. The first two seasons were spent developing the eco hotel designing and erecting luxurious Rajasthani hunting tents, sourcing panels to provide solar power for the lighting in each tent and the pathways, experimenting and perfecting the eco-waste management system for the natural composting toilets. Yoga magic Canvas Ecotel Goa tents feature solar halogen lighting, natural composting toilets and waste management using EM (effective micro organisms). The hot showers get their heat directly from the sun, where possible buildings are constructed from locally sustainable materials such as mud, clay, stone, bamboo, jute, wood, palm , leafs and cowdung.

Yoga magic Canvas Ecotel Goa food is imaginative, unique and healthy using the finest spices, fresh coconuts and lots of love. Organic vegetables, healing plants, herbs, fruits, nuts and spices are all grown in and around Yoga magic Canvas Emote Goa. Invitged to breakfast,that is whipped up with only home grown
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ingredients and divine on the taste buds. To cool you off is a drink of pineapple and mint, very refreshing followed by mueseli with fresh fruit. And the delicious eggs scrambled with coriander, is

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a taste that comes from eggs that are home grown reveals Juliet Leary who with Phil Dane runs Yogamagic Canvas Ecotel Goa.

V.

IN KOLKATA

FLOATEL HOTEL:

The Hotel, a 4 star world class urban resort, floats on the River Hooghly only a hundred yards from the shore. The Hooghly river is a center-point of Indian history and the Floatel is on the Hooghly today, between the two Howrah Bridges, brings back that history in its splendor, a time when Calcutta was in her finest glory. The 61 room Floating Hotel is based on the concept of combining the best qualities of a luxury cruise ship with the beauty of a world-class hotel permanently anchored in the City Centre of
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Calcutta. The land along the Floating Hotel consists of a promenade walkway by the river (the only one of its kind in the city), a beautifully landscaped garden, centrally air-conditioned reception areas, open air banquet halls (ideal for weddings, booklaunches, music concerts or business parties), a promenade deck (ideal for parties, events, celebrations, meetings). All in all, The Floatel is the only City Centre Urban Resort in India. The Floatel is one of the properties of Manor Floatel Limited,Calcutta.

India's only Floating Hotel has been conceived, designed, constructed and built in Calcutta by Mr. Manab Pal, Managing Director, Manor Floatel Limited who worked tirelessly for many years and against huge odds to create an exquisite unique riverfront environment in Calcutta because he strongly believed that a city as progressive in its ideas as Calcutta, needed a hotel as unique and spectacular as The Floatel. Safety Details and International Standards of Floatel:

Facilities at the Floating Hotel complex conforms to the criteria laid down by Department of Tourism for a 4-star category accreditation.

The shore and The Floatel is connected by a specially designed (internatially accredited and tested) gangway which get adjusted to the change in the water level
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at high and low tides.

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The model followed for the Floatel is based on conceptual design of "Coastal Vessels" which are moored in various cities of Europe. None of the Coastals have self propulsion. Whereas European Floatels are moored in the sea, The Calcutta Floatel is moored in The River Hooghly.

The design of the Floatel has been made with the following criteria:

1. Fully loaded draft not exceeding 6 ft. (about 100% cushion over the lowest draft available at the location) 2. A tested anchoring and mooring system, which is to be able to withstand all kinds of tidal currents and bore times. 3. Maximum wind velocities at the location and impact of the same on the air draft of the Floatel.

DETAILED STUDY ON ECOTEL HOTELS:

ECOTEL- The Hallmark of environmentally Sensitive hotels

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The ECOTEL Collection is an exclusive group of International inns, hotels and resorts that define the concept of environmental responsibility in the hospitality industry. All Ecotel certified hotels must pass a detailed inspection and satisfy stringent criteria set by environmental experts. The Collection began in 1994 when the New York Vista Hotel reopened as the world's first Ecotel certified hotel after the bombing of the World Trade Center. Since then over 1100 hotels, resorts and inns have applied (but not qualified) for the certification. Currently, there are only 34 Ecotel hotels in the world, out of which only 3 are 5-star hotels with the 5-globe certification. The 5-Globe Ecotel Hotels in the World
1.

Miraval, Arizona (this was the first certified 5 globe Ecotel in the world. Its re-certification is pending)

2. Hilton Tokyo Bay, Japan 3. The Orchid, Mumbai 4. The Benjamin, USA 5. Arco Iris, Costa Rica 6. Lapo Rios, Costa Rica

5 Globes (Criteria and Inspection) of Ecotel Hotel:

The Ecotel Certification is based on five areas of

environmentalism, each of which is designated by a Globe

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award. These five areas are referred to as the cornerstones of environmental responsibility or simply as Globes. These Globes are: 1. Energy conservation: This requires the existence of a formalized framework to actually reduce the energy consumption of the hotel. For instance, whether the hotel has been designed and constructed keeping in mind maximum energy conservation. Factors like whether minimum lighting is being used.

2. Water conservation: Evaluates the effective conservation of water in all departments of the hotel across all levels. The extent to which water is recycled and utilized is also considered an important factor. Again, all employees are expected to be well versed with the water conservation operations of the hotel. 3. Solid waste management : The hotel must effectively recycle and manage waste wherever generated. Proper
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systems for collection, recycling and disposal of these wastes in all departments of the hotel are a must for the Ecotel certification. Moreover, all employees of the hotel must undergo training in the basic solid waste management techniques. 4. Employee environmental education: Evaluates how involved the employees are in the efforts of the hotel to contribute towards the environment. The hotel should have training modules in place for employees at all levels to familiarize them with the ecofriendly initiatives of the hotel. 5. Environmental commitment: The hotel/ resort/ inn must demonstrate the existence of a formalized commitment towards the preservation and enhancement of the natural environment. It must, through all operations, activities and written statements, communicate its commitment to the environment. For e.g. the mission statement of the hotel/ resort must mention its environmental dedication. Additionally, every hotel should have a green team headed by a member of the top management ensuring that all departments are working in consonance with the hotels mission of environmental responsibility.

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- A Tool for Greening the Hotel Industry Hotel industry, because it sees itself as environmentally "clean", has been relatively slow to acknowledge the fact that it is the most resource consuming industry. One of the most critical elements of becoming an environmentfriendly hotel is the adoption of a new culture that extends throughout the hotel organisation, and between the hotel and its guest, local community, and even its vendors. Today, hotels have implemented environmental programs such as water conservation, composting and maintaining gardens in the city, but it is typically not done as part of a larger management system, nor is it integrated with other environmental programs. The EMS can be viewed as the integration of multiple environmental programs. In fact, environmental programs are typically designed to address a specific environmental problem or issue such as recycling or composting solid waste; or are focussed on a specific department such as a linen reuse program in housekeeping and laundry. In some instances, particularly for smaller hotels, environmental programs may involve multiple properties, such as sharing the cost of a bottle for glass recycling, selling the food waste to the piggery. An EMS takes the following approach to address its environmental issues (or aspects as they are referred to in the standards). The core team is formed with one member from each department of
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the hotel. The team is co-ordinated by the Management Representative (MR). i. First step is to identify the inflow and out flow of each activity of each department and then identify the related Environmental aspect and impact. (under consumption of energy, water, paper, generation of solid waste, waste water etc.) ii. Then, an assessment is done to determine what

improvements can be made, how much does it cost, and what type of changes in consumption or waste generation are expected. The assessment also allows you to establish a baseline against which changes should be measured.

iii. A hotel sets objectives like reducing water consumption, or reducing solid waste for the entire property. Each objective is supported by a set of specific targets, such as introducing towel and linen reuse program by specific time period say, Dec 31st, or install low-flow taps in guest rooms and staff locker rooms by Nov 1st. iv.The individuals, or departments, responsible for achieving the targets are identified in the action plan. Greatest improvements are made through changes in staff

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procedures procedures. which are termed as operational

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control

v. Finally, the impact or results, in terms of changes from the baseline, must be measured and documented. This provides the necessary feedback to determine whether the EMS is working.

Benefits through EMS implementation Environmental awareness among all staff members, contract staff, vendors and contractors Adopted pro active approach, so that waste / pollution is prevented or minimized at the source itself In spite of having EMS a comprehensive in preparing emergency preparedness, helped environmental

mitigation measures Reduce the environmental, legislative and regulatory burden Assisted in setting up and overall maintenance of the system for continual improvement.

Implementing EMS ISO 14001 - A Challenge To gain the public image of being certified as ISO 14001Ecotel Hotel becomes a driving force for the hotels pursuit of the
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environmental management standards. Before implementing EMS, hotels did not formally know how their actions and processes impacted the environment. It was through the rigorous exercise along with the employees that Environmental Aspect and Impacts of each department of the hotels was identified. For the significant environmental aspect, the objectives and targets are set. The focus is on energy conservation (electricity and LPG). In addition to implementing the environmental policy, hotels have to comply with the statutory requirements on environmental protection for hotel industry set by the government .There are several areas that different ordinances cover, such as water pollution control, air pollution. One of the major achievements under EMS was that emergency preparedness plan was designed for the hotels which is usually overlooked in smaller properties. It is believed that EMS can only be successful if it is "experienced" by the employees. Humans are the critical factor in the system. Accordingly, in the implementation phase, the first step is to convince and motivate the employees. The major barrier to implementation of EMS is the lack of human resource rather then financial ones. It was also true that the environment was not a core business issue in the hotel and the lack of allocation of resources conspired to keep the status of environmental issues low on the business.

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It is not excessively complicated to implement an Environmental Management System, but it does require a methodology and strict adherence to a series of steps, in order to build it on a solid foundation and ensure that it is suitably adapted to the real situation of the hotel concerned. Somehow, a way has to be found to give environmental management the same sort of attention as financial management, marketing management, and human resources management. Like these, it has to be an integral part of every decision the hotel makes. It cannot be a specialist area for engineers or legal advisors or even the public relations department. It cannot be driven by a need to meet the minimum standards or just to comply with the regulations. Environmental Management must become ingrained into the hotels very being.

Input Energy( Electricity, steam etc),Water ,Running of DG set, boiler ,Maintenance of equipments

Departments Engineerin g

Output Air emissions ,Noise generation,Solid waste( Tins ,cans ,cardboards)

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Water ,Chemicals ,Energy (Electricity, Steam) ,Packaging Material(Plastic, Paper, cardboard) Water ,Raw food material (vegetables, meat), Ingredients ,Chemicals( for washing) ,Energy ( electricity, LPG, steam) Water(cleaning bathrooms, mopping) ,Chemicals ( cleaning & polishing) ,Changing of linen ,Keeping guest amenities Housekeep ing Waste water ,Soiled FNB Waste water ,Vegetable scrap, Packaging waste( bottles, Laundry Waste water ,Solid

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waste(plastic, paper, cardboard)

sachets ) ,Left out food waste

linen ,Packaging waste ,Used cosmetic bottles, soap etc

An effective EMS can help a hotel assure its guests of its commitment to environmental management as partners in
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programs such as recycling, linen and towel reuse, etc. It can set specific and realistic performance objectives and targets, and allows the hotel to monitor whether the objectives and targets are being met or not. The Indian hotel industry is positioned to reinvent itself in a way that improves profitability, enhances guest relations, builds bridges into the local communities, and preserves the natural environment. Over the past two years, this trend has been translated into results in India in the form of implementing the Environmental Management System-ISO 14001 in hotel industry. Three hotels, demonstrate hotel the by power of of becoming an environment-friendly adoption environ-mental

management system (EMS), a comprehensive organisational approach designed to achieve environmental care in all aspects of operations. Partnering environmental protection with cost-saving environmental improvements and best practices, these units represent a model for the hotels in India and South Asia for environmental assessments and actions, as well as voluntary environmental audits that can lead to ISO 14001 certification.

You can learn new things at any time in your life if you're willing to be a beginner. If you actually learn to like being
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a beginner, the whole world opens up to you. - Barbara Sher Employee Work and Fun Analysis: Modern-day HR training in hospitality gets more humane than ever as it tries to strike a balance between imparting technical knowledge and emotional support to employees for them to deal with the work environment better . Training directors in organizations are keenly looking at identifying the Strengths, Weaknesses, Opportunities, Threats (SWOT) of employees, which directly translates into output. Identification of training schedules for employees therefore becomes crucial to achieve the company's goals. Focus on individuals then becomes top priority Organizations have understood that emotional quotient has a strong impact on the result and it is considered at par with intelligence quotient. Some methods followed in this regard are: Feedback session with new employees after the first 10 days Monthly departmental meetings with staff and general manager Involvement of staff in monthly HR initiatives Continuous development Information garnered from the above is evaluated and steps are taken to take care of the emotional aspect of employees. Seniors, colleagues, guest comments and general observations by the non-departmental seniors broadly help to calculate employee
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and

learning

through

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potential. Pushpinder Kumar, vice president & general manager of Uppals Orchid - An Emote Hotel, opines, "Even group (social) activities help bring out positives about staff like initiative, team spirit, energy levels, innovativeness, etc. While it should not be seen as if the staff is under scrutiny all the time, it is certain that in a sector like hospitality, a 24x7 approach for the 'best' is a must." Physical quotient: Training is also viewed as need-based. Nevertheless, HR activities use various physical aspects to judge an individuals' capacity (or SW of SWOT). Kumar lists some outdoor activities that can throw light on vital leads: Games and sports: Team work Outdoor training: Exposure to other operations, solution finding

Talent contests: Identifying and utilizing talents of juniors and colleagues effectively Dental camp: Personal hygiene Cafeteria theme lunches: Planning and organization skills Street cleaning campaigns: Community service

The cross-training requirement for an employee provides vertical as well as horizontal growth patterns. Such training requirement is also part of the regular training program me of many
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organizations. Pushpinder Kumar, vice president and general manager at Uppal's Orchid - An Emote Hotel, says, "Someone may be better at communication while another may be good at strategizing and planning. These aspects are keenly noticed and people are utilized accordingly to get the best team output."

Marketing: Positioning a new hotel in the market place is a very important aspect of marketing. With spiraling prices and huge costs of development, it has become mandatory to implement innovative ideas for marketing a hotel. It is equally important to understand that the development itself is a long process and as such the hotel industry has a long gestation period. To partly fund the project cost, some of the projects are designed as multi use projects in which a certain percentage of the hotel rooms are pre sold, so that the owners have some capital. The marketing division has devised a unique strategy to market the rooms in advance and thereby raise funds required for implementation of project and also underwriting occupancy. Concept Hospitality Limited is aware of the fact that hotels generally work at 70%75% occupancy. It is thus imperative to presell/underwrite 2537 | P a g e

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30% of the room inventory to ensure 100% occupancy. The marketing plan has received approval from all professional quarters. The company has entered into an understanding with Himco (India) Limited for marketing its hotel project.

Sales & P R Apart from dedicated sales team for each hotel, we also have Sales & Marketing Offices in the Metros of Delhi, Mumbai, Kolkata, Chennai, Ahmedabad, Pune and Bangalore.

CASE STUDY OF ECOTEL HOTELS

Case Study on Orchid Hotel The Orchid - An Ecotel Hotel is Asia's first certified eco-friendly five-star hotel and world's only Ecotel to be certified as ISO 14001. This 245-room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.

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The

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certification reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels. Everything is designed so as to be unobtrusive. The exclusivity of The Orchid is experienced as soon as one enters the atrium that is serenaded by a 70-foot indoor waterfall. Around the waterfall, on the first level is the Boulevard, the 24-hour coffee shop. The beautiful Orchids growing there give you a feel of the truly Orchid experience. Besides, The Boulevard provides a unique guaranteed time-bound service aptly called the "Lightening Menu" or the "10 Minute Menu". If the service is even a minute late, the meal is on the house!

From the first level to the top most.

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Mostly Grills the lovely roof top barbecue restaurant serves modern fusion cuisine. The setting is a very surrealistic Mexican village with a pool by the side and the breathtaking view of the airport runway on the other. And then the piece-de-resistance. Vindhyas, which many Mumbai gourmets consider the best Indian restaurant in town, is a unique concept showcasing the cuisine and culture of peninsular India. Here in a very ethnic temple setting you can experience the intriguing flavors of nine Indian peninsular states, the folk dance performances only go to serve as the perfect accompaniments. Abutting Vindhyas is Merlin's Bar. The name itself conjures images of magical concoctions that will help lift your spirits and unwind, and what's more Merlins is open till 3.00 am, giving you ample time to enjoy the magic. At the lobby is The Gourmet Shop, a deli and cake shop. The hotel just believes in sustainable development and has created an experience where: "Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive."

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Advantage:

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Strategic location: Close to the Domestic and International Airport Near the Industrial and Commercial districts Easy access to theatres, entertainment and shopping. Courtesy Coach / Car Pick up to and from the airport for arrivals and departures. Interactive Television State of the art television systems are installed in every room. These interactive televisions allow you the facility of checking your room bills, placing room

service orders, and checking your messages. The interactive television also allows our guest the convenience of checkingout from the comfort of his room as part of the express checkout facility offered by The Orchid. Express Check out Free Cable T.V Business Lounge Room Internet Service The service, provided by Worldroom Connect allows the business travelers using a LAN-equipped
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laptop computer to simply plug in and start working. There is no dial-up access required and no reconfiguration of the laptop computer or printers.

Evergreen club:

Customer Relationship Management (crm)

Orchid Evergreen is the Customer Relationship Management (CRM) program at The Orchid for the guests who are staying with them. As part of the program the guests who become members of the program earn points for all eligible spends in the hotel. Once they earn the points they can redeem the same for rewards like a holiday package to Goa, watches, etc. Or donate the points earned by them to the "Green Account". The points so donated will be used for promoting the eco-friendly causes supported by The Orchid. As part of the same program they have contacted some NGO's to support us and lend credibility to the drive.

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The greatest thing in life is to keep your mind young.Henry Ford

Projects undertaken by Orchid Ask not what the Environment can do for us but what we can do for the Environment." Spreading the Message Through Environment Days Advanced Locality Management (ALM) Trust 2002 Advance Locality Management (ALM) as the name suggests is a concept to manage the locality and its surroundings. Undertaking projects to beautify the city is doing the same. As a first step towards it, the garbage and filth of the area is segregated and removed with the active participation of local authorities and citizens. Subsequently various projects such as building a vermiculture plant, tree plantation drive and other beautification projects are undertaken.
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The CMD of Kamat Hotels (India) Ltd, Vithal Kamat and Chief Secretary, Government of Maharashtra, C Ranganathan launched The Orchid Advance Locality Management (ALM) trust. The trust is going to act as a platform for all the ALMs of the city and is going to guide them The to pursue various environment ALM trust, friendly felicitates programmes. Orchid launches

environmentalists on World Environment Day. With the Orchid ALM trust coming into being, a new dimension would be given to the whole concept of locality management. Apart from this various seminars and other projects would be conducted by the trust to educate the citizens. Moreover a team led by the environment officer of the Orchid would conduct surprise checks on the ALMs and would award prizes for various projects undertaken by them. Besides that five ALMs registered with the trust would be awarded. The trust, which would be actively supported by the government, would help in inculcating environment consciousness among the citizens of the city. The trust would also provide support in terms of educating the ALMs. Besides that an energy efficiency seminar was also conducted for the hotel industry in the morning. The technical director of Kamat Hotels, P Kannampilly spoke about the various measures adopted by The Orchid, which has resulted in saving precious energy.
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Commenting on the initiative the CMD of Kamat Hotels, Vithal Kamat said, "This is yet another programme launched by us to make our contribution towards the environment". "Recognising people's effort is going to instill a confidence not only in them, but would also motivate others to do well too", he added.

Environment Community: Mega Eco Quiz - October 2004 Over months of conducting weekly eco quizzes, this day saw winners who were seated at the hot seat - the mega eco quiz. This quiz saw 1 winner who withstood the firing of over 70 questions and several competitors. Mr. Kailash (engg) was then bestowed with a cash prize cash voucher of Rs. 750/- for his excellence. Beach Clean Up - Sept 2004

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Post Ganpati immersion we saw vibrant green end team the members all front and

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cleaning up of Juhu beach of garbage remains. Hence once again working towards a cleaner and greener world. Harvest to Harness Contest 2004 The objective of the contest was to come to a solution for harvesting rainwater in Mumbai. The contest received 45 entries. Delegates from Mumbai came in on this day to educate staff and invitees on the importance of harvesting rainwater and the after effects of drawing water from the earth resources. The event was jointly organized by The Orchid in association with Eureka Forbes & Rachna Sansad.

Eco Skit - 15th august 2004 This day a few team members of Orchid enacted a skit at Cirkus Cirkus and brought forward horrifying facts, of how we destroy our beautiful world. The Orchid green team along with our resident guests pledged an oath to protect our earth.

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World Earth Day - April 22nd 2004 This day saw an Emote gesture by the green team members of Orchid. Nearly 700 Tulsi saplings were Andheri encouraging protecting distributed Kurla and in & preserving Seepz, MIDC towards our

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mother earth. Grow more trees was the message delivered and was appreciated well by friends and corporate alike. World Environment Day - Kaun banega eco pati quiz 05th June 2005 - A mega eco quiz with slogan competition "Kaun Banega Eco Pati" was conducted. This quiz saw ' Eco Pati' Dr. Chaitali (wellness club) as the eventual winner of cash prize of Rs. 1000/- & departmental team quiz winners comprising of Mr. Ashok (Pur), Ms. Sagina (HR), & Mr. Nagraj (Stores) were bestowed with a cash prize of Rs. 1500/- for their excellence. No Tobacco Day - May 31st 2004 Over 100 underprivileged children painted on paper their true feelings of the ill effects of smoking. At our very own
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Cirkus a skit was enacted by them encouraging all against active and passive smoking. Mr. Arshad Warsi added glamour to this day by bestowing the winners with prizes. A day to remember - the message of no tobacco was translated well.

World Water Day - March 22nd 2004 The essence and importance of water conservation was announced to all our neighbors. The green team members expressed this concern by a gesture of mineral water bottles being distributed, and tagged along a strong yet truthful message of the water conservation to all. On this day the assembled audience of about 100 Mumbaikars came together to save 40,000 litres of water annually. This translates to a savings of 2 Million Litres of water.

Initiative taken by Orchid & its benefits on cost saving.

Initiatives and Benefits

Cost
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saving Installation of metal halide lamps and Rs. 115 per hour fittings in kWh to 8 kWh. - Reduction in lamp replacement cost. - Reduction in manpower cost for handling fused bulbs - Improvement in distribution of light. Installation of compact fluorescent lamp - Replacement of 3000 candle lamps of 25 w in guest floor corridors, lobby porch & in banquet area with CFL of 5W. - Installation of a condensing coil in hot Rs.20,000 per water tank to recover heat from the condensate mainly from Laundry and installation of plate type heat exchanger to recover additional heat from the condensate - Removal of gas-pilot-burners from Kitchen. - Usage of treated water from effluent treatment plant for gardening and water cascades. Rs.8500 per month Rs.17, 000 per month month Rs. 2,00,000 per month Tennis Court. - Reduction in electrical load from 32

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The Orchid practices waste segregation at all levels of waste output. Thus they are able to segregate the dry waste from the wet. The wet garbage is then compost at source. Onsite composting pits ensure that they are able to degrade their wet waste and reuse the compost as organic manure Further they have also initiated the Nirmalya Composting. All their team members bring their Nirmalya (flowers offered to deities) which is collected and composted in a special pit. The Nirmalya that is commonly thrown into the seas is composted onsite thus not adding onto the existing water pollution. In all together they have - 7 pits Sizes of pits are - l -5.5 `, w -2.5 `, ht - 2.5`

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Case Study on Rodas

Rodas Hotel a 3 STAR HOTEL, in India is among India's largest luxury hotels located in Mumbai. It is located in the heart of Mumbai, at Hiranandani Gardens, adjacent to the beautiful Powai Lake, only 15 minutes away from the International airport. The Rodas hotel is a deluxe 36-room hotel. It has well appointed twin and double bed rooms, each equipped with T.V., direct dial telephone, internet connectivity, channel music, mini bar,
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tea/coffee maker, electronic safe and individual temperature controls, to ensure that the guest is comfortable.

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Ecotel Hotels which owns Orchid and Rodas hotels in city is one of the first hotel chains in the country to market itself as an environment friendly hotel and has made considerable savings by its efforts. We save close to 15-20 per cent of electricity costs each year. Everything - from interiors, architecture, plumbing and electronic devices of the hotel - are designed to cut down on energy usage and wastage of resources, says Daniel Chatterton, front office manager with Rodas Hotel at Powai. At Rodas, the building design itself is unique; a four feet deep swimming pool is located on the roof of the building insulating the structure from heat while double layered walls reduce surface radiation. Water, which is also a scarce commodity in the city, is meticulously conserved by recycling. Hundreds of gallons of sewage water is recycled within the hotel premises itself. This water is then used for gardening and air-conditioning. However, whats really amazing about Ecotel is that it gives guests a chance to contribute to the energy saving effort by pressing what is called a green switch. A guest who feels comfortable in his room can press a green button on his bedside panel to raise the temperature of the room by 2 degrees Celsius thereby reducing a proportionate amount of electricity consumed
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by air-conditioning. Many of our guests prefer to stay with us specifically because of our environment friendly credentials, adds Chatterton. Even water is economically used by mixing air with water to give it sufficient pressure, says Birju Patel, designer associated with Hafeez Contactor architects who worked on the project.

Architecture of Rodas
(Passive Energy Conservation Efforts in Design) To prove how deep-rooted their commitment is towards the environment, enlisted briefly is a description of what has gone into making RODAS an environment friendly hotel. With the help of the following handbook it is explained about how Rodas use eco friendly products: 1 The Plan Configuration The building is positioned in such a manner that the center point of its parabolic shape faces the NORTH-EAST, hence increasing
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the direct sunlight thereby reducing electricity consumption, by way of less air conditioning and lighting. 2 Roof Top The rooftop is treated with 3 layers of coba (clay brick), which is a natural resource. This acts as an insulator from heat and noise, thus reducing air conditioning load. 3 Civil Work Cement To start at the very beginning the cement that has gone into making RODAS an ecofriendly Hotel is absolutely environment friendly. This cement, PPC (Portland Pozzalana Cement) contains 15-20% fly ash, as compared to OPC (Ordinary Portland Cement) and is used for finishing of the exterior plaster, block masonery, tiling and flooring. For concreting works the hotel has used cementitions products like fly ash, GBFS (Granulated Blast Furnace Slag) etc, which help reduce the atmosphere pollution. Fly ash is by-product of Electric power generation, and 26% of the same is used in PPC. This also brings down the production of cement, which results in reducing pollution. 4 Plumbing At RODAS they believe in the three R theory of reduce, reuse, recycle. Water being one of the earths most precious resources and vital to life they have tried to put this theory in practice by taking
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special care to conserve this resource by employing carefully planned techniques enlisted below, which re-establishes our belief in the above theory. Aerators/Flow Restrictors All taps contain special aerators, which increase the waters force and reduce outflow, saving water. Using these aerators saves up to 50% of water. In addition in all public area toilets they have taps operating on sensors. Cisterns and Flushes 2 other ingenious water saving device are the Concealed Cistern which used only 6 litres of water per flush as against 15-20 litres used in conventional flushes. Sewage Treatment Plant At RODAS they even recycle wastewater. The hotels sewage system is connected to the main treatment plant of the Hiranandani gardens, where, with the latest technology, wastewater is treated and then reused in areas like the air conditioning, gardening and for new constructions within the complex.

Drinking Water Treatment A central chilled water system; purified using ultra violet rays ensure sterilized water and removes the need for 8 water coolers in various outlets. 1 Interiors
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Rubber Wood

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Despite its natural timber look, the master control panel in the guestrooms and shutters are made from Rubber wood. The rubber wood derived is processed and upgraded wood, which has been vaccum, impregnated using unleachable type of timber preservative chemicals and kiln seasoned to ensure dimensional stability. NUWUD MDF (medium density fibre wood) The interior works of the Hotel is made from MDF, which is manufactured using cotton stalks. The cotton tree, which grows to a height of 5-6 feet, is cut down after yield and the same is usually rendered useless. With the help of advanced technology, the waste stalks of the cotton tree then goes through a manufacturing process which includes chipping, sieving, washing and cooking of the fibre chips. After this lengthy procedure Medium Density Fibre Wood is produced having all the features of natural wood. 1 Double Glazed Windows The double glazed window blocks the heat of the sun from entering the room and helps in conserving the air-conditioning energy. An added advantage of this unit is that prevents fabric and furniture colours from fading as the glazed unit prevents the infrared light from the sun to enter the room. These windows also help in effectively cutting out the noise pollution.

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2 Electrical At RODAS they have not only made efforts to reduce their solid waste and conserve water but also have contributed in saving energy. To know more about the energy saving at the hotel read on: PL Lamps/Fluorescent Tubes

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At RODAS energy efficient PL lamps are used which provide as much light as ordinary bulbs, yet consume substantially less energy. Whats more since your room lights come in only when your key card is inserted theres no chance that lights or the air conditioner remains on once you leave the room. Minibars The mini bars used in the guestrooms save up to 40% energy, as it is equipped with fuzzy logic which senses the load inside the refrigerator and cools it accordingly. Also an added advantage is that these mini bars are CFC free. 1 Mechanical Air-conditioning At RODAS ozone depletion levels have been reduced to 99.5% as they use the more eco-friendly alternative i.e.R22 instead of CFC refrigerants. All other refrigeration including walk-in cooler, deep freezer etc uses 134 A and 404 A gases, which are environmentally friendly. Hot Water
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The hot water at 50 degree C comes as a by-product of the air conditioning plant, and the heat pumps act as a backup during winter. They do not use boiler, hence no consumption of HSD (high speed diesel). 1 Electronic Master Control Panel This control panel in the guestrooms incorporates a unique feature known as the green button. On pressing the green button the thermostat of the air-conditioning unit is stepped up by two degrees. The saving in electricity resulting from the 2 degrees increase in temperature is translated into rupees terms and the same is displayed on the guest folio and profile. A certificate is then issued to the guest who had voluntarily participated in conserving energy. A database is maintained of all these guests and they have developed a direct mail link with them, telling them about out ongoing environmental activities. Operational Practices used in guestroom are made from pressed

Hangers The hangers particleboard. Amenities In keeping the environment in mind RODAS use Herbal products, which are manufactured under an Ayurvedic license; these

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products are not tested on animals and do not contain any animal fat.

Laundry

In our strive to reduce water we have reusable cloth laundry bags instead of the standard paper or plastic bags as in other hotels, in which the guests could send the clothes for laundering and the same will be delivered in reusable baskets wrapped in muslin cloth. Pens/Pencil To prove our commitment to the environment RODAS uses eco-friendly pens and pencils. The ecopens are made using recycled cardboard, reprocessed plastic and scrap wood. The eco pencils are not made of wood but of a nontoxic polymer with the use of natural fillers. Wood saver pencils are made using a shaft, which is made of biodegradable materials such as talc, gypsum and clay. Recycled Garbage Bags The garbage bags used by us are made from recycled plastic and milk pouches. cane

11 Carbon Paper There is no use of carbon paper made at RODAS, as the chemicals used in carbon paper are toxic which kill the micro-organisms that

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break down solid waste, reducing the volume of waste in the landfill. 12 Anticockroach Herbal Treatment

This treatment has been recently introduced and is the first of its kind in India to eradicate cockroaches. This herbal paste contains extracts from herbs and the treatment is totally different than the conventional spray treatment. By using this treatment there are no health hazards, as there is no use of any poisonous chemicals. No cleaning is required after the treatment is done hence there is no wastage of water, detergents etc. This medicine is in the form of a paste and it is applied to all nooks and corner in the form of small globules in the premises, which is to be treated. 6) INERVIEW ANALYSIS ON ECOTEL HOTELS From Hotel Management point of view In order to know more about the functioning of Ecotel hotel a field visit to Hotel Rodas was done to know about the working of the Ecotel hotel in detail. MR DANIEL CHATTERTON(FRONT OFFICE MANAGER/ GREAN TEAM LEADER) in RODAS assisted with the information of functioning of with the help of following questionnaire given below: 1) WHEN DID RODAS TURN INTO AN ECOTELWITH HOW MANY MEMBERS WORKING IN THE HOTEL?
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RODAS Turned into an Ecotel in the year 2001 with 55 members working in the hotel. 2) HOW DO U DISPOSE OF OUR WASTE MATERIALS?

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It is done by segregating garbage at source as follows:

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BLACK BIN: RED BIN: WET GARBAGE NON-RECYCLABLE food waste GARBAGE. tea bags, silver foil, cigarette packets, cigarette GREEN BIN: buds, spoiled GARBAGE RECYCLABLE paper napkin, match box/sticks, straws, restaurant bills, kot broken stirrers, ketchup pads, newspaper, packets, syrup (pfpsi) bags, cardboard cartons, broken pens, used coasters, paper napkin, stapler used tooth picks, crowns, pin&u pin carboard kurkure bags, manikchand box. packets, bent tower pins, WHITE BIN: DRY aluminium foil, klin wrap, GARBAGE wet & oily paper, oily pickle tetra packs, thread, plastic bag, biscuits & empty packet, wibs/ papad mineral water bottels, cheery /wrapper, britannia bread coconut cream tins, butter paper, pencil thick plastic bags, shavings, empty refills, parcel rubber eraser,packets,band, self stirrers, soft drink empty carbonated paper,cans / tins, dry and wet markers, glue sticks, high butchery packet, chat

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lighters, torn moracco folders, cheque security stickers, water sponage.

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3) HOW ARE THE PAPERS DISPOSED OFF?

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Papers are being recycled and then used again for office purposes and recycling of papers is been given to the company named PUMBA PANEL IN CHENNAI and is taken back and used. For e.g. small pads, room bills, cash envelopes are all recycled and re-used. 4) IS WATER WASTED IN HOTEL PREMISES?

No, water is given to the guests on request and if the guest drinks half glass of water then rest of the water is given to the plants. Likewise even fruits are not wasted and given on guest request.

5) HOW MANY BINS ARE THERE IN THE OFFICE PREMSES? It is divided into non-recycle bin and recycle bin. Non-recycle bin we can dispose plastic, oil etc whereas in recycle bin we can dispose wet garbage and re-use the paper.

6) HOW ARE THE STAFF TRAINED IN THE HOTEL?

Every staff is been made to by-heart the vision and mission statement so

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that when someone asks them they would say it without hesitation.

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They are motivated & encouraged to follow eco-friendly ways of operations and even guide the guests to join in the cause.

7) HOW MANY TIMES THERE IS INSPECTION CONDUCTED IN THE HOTEL?

Inspection is carried out 2 to 3 times a year once the hotel is informed well

in advance and the other time they will arrive like a normal guest without prior notice.

8) WHERE ARE THE INSPECTORS FROM?

They are from the head office of Ecotel certification office in NEWYORK.

9) HOW ABOUT USE OF ENERGY? Lights and all electrical appliances are been switched off when not in use. Also green button & master panel appliances are used to conserve energy in the premises.

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10) HOW MANY ROOMS ARE THERE IN THE HOTEL AND SINCE IT IS NEAR THE ROAD DOESNT THE SOUND EFFECT THE GUESTS? There are 36 rooms in the hotel and there are two glasses attached to the windows and the windows are fully sound proof.

11) DO YOU CONDUCT THE CUSTOMER SERVICE RELATION ACTIVITIES? Yes we do conduct CSR activities. There are 6 internal programs and external programs carried out in RODAS. Following programs held by them: SOME OF THE EXTERNAL PROGRAMMES INCLUDE :

1) A comic skit on electricity done in Nirmal Lifestyle in Mulund. 2) Training 700 schools in their banquet hall free of cost like S.M Shetty etc.

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3) Training people specially old people from Bombay Natural Health Society. 4) Helping in Ganpati Visarjan by cleaning up Powai Lake.

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SOME OF THE INTERNAL PROGRAMMES INCLUDE: 5) Birthday celebration of Staff 6) Award the staff for excellent service performance

7) CONCLUSION Thus we can see that more and more hotels are turning into an Ecotel hotels and the project analysis gives us the clear idea of hotels turning green would in a way contribute towards protection of environment and stop causing too much harm to the environment.

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THUS THIS CAN BE CONCLUDED WITH THE FOLL TESTIMONALS: Hotels going in for the ECOTEL certification will disprove the long-held theory that the hospitality industry is an unwilling partner in the global eco-consciousness drive. The world once again is increasingly focusing again on becoming green. Ecotel Hotels have always been ahead of their times and will remain so in times to come. It's all about saving and re-investing. Ploughing resources back into the earth, as you would in a bank. Overdraw and you face depletion. Ultimately in a world that's increasingly getting crunched of precious resources, Hotels such as Uppals employing Ecotel practices will succeed - Pushpinder Kumar, the Vice President and General Manager of Uppal's Orchid. The Concept of Ecotel is gaining momentum the world over. They have been receiving invitations from various parts of the world to manage hotels and we are planning to promote the Ecotel concept in the Middle East and in Asia as well as the domestic market. - Vithal Kamat Excutive, the Chairman and Managing Director of The Orchid

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It can be stated that Ecotel hotels can help contribute to

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the environment balancing in very easy ways .In todays world lot of hotels have shifted from normal hotels to ecotel hotels. Thats is the reason it helps in ecological balance as the ways and practice as justified would rather help curb global warming and maintain stability to the environment. We can see the fact that more than emphasizing on profit maximization, emphasis is given more on customer satisfaction and concern for environment. Thus we can conclude by saying that the concept of Ecotel has become more popular and many hotels all around the globe are turning towards Ecotel. In the near future may be all the hotels would turn into an Ecotel.

The unexamined life is not worth living. - Socrates 8) BIBILIOGRAPHY

Books Referred 1. Service Sector Management by S M Jha

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2. Marketing Research by Naresh Malhotra Sites:
1. 2. 3. 4. 5. 6. 7. 8. 9.

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www.ecotel.com www.rodas.com www.orchid.com www.lotussuites.com www.concepthospitality.com www.raintreehotel.com www.yogamagic.net www.uppalsorchid.com www.harithagiri.com

Research Conducted at Hotel Rodas

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