REGISTRATION MANAGEMENT

Importance of the

st 1

guest contact

The registration process

Capturing guest data Guest registration process Guest hospitality Inquiry about reservation Completion of registration card Review completeness if registration card Extension of guest credit Room inventory Room rate assignment Sales opportunities Assigning room keys Secure of the key system

FINANCIAL MANAGEMENT

Guest charge & payment

Folios are lists of the date of transaction, item, transfer slips number for referral, debit or credit account and update balance Transfers slip are documents to transfer an amount of money from one account to another account Paid-out Slips are documents the authorized payment of cash to an employee for a quick purchase of materials for the hotel.

Account ledger
Guest ledger is a collection of folios (records of guests charges and payment) of current guests of the hotel City ledger is a collection of folios of unregistered hotel guests who maintain account with the hotel

Posting guest charges & payment

Point-of-sale Room & tax Transfers & adjustments Paid-out Miscellaneous charges Phone Display folio Reports.

CHECK-OUT MANAGEMENT

Organizing late charge

Check-out procedure
Inquiring about quality of products & services Retrieving the room key (traditional keys) Retrieving & reviewing the folio Method of payment & collection

Credit cards Cash TC Debit cards

Assisting the guest with method of payment Obtaining future reservations Filling document Relaying guest departure to other dept. Removing guest information from the system Transfer of guest account to the back office Check-out reports.

Guest history
Developing conventions & conferences FAM (familiarization) tours Frequency of guest visit Type of room requested.

Last impressions of the hotel

Kind words Speedy checkout Offer for direction to the airport

NIGHT AUDIT MANAGEMENT

Night audit process

Posting room and tax charges Assembling guest charge and payment Reconciling department financial activities Reconciling the account receivable Running the trial balance Preparing the night audit reports.