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ActiveSync Troubleshooting Utility version: 4.5.5096.0 Date/Time: 2011/03/01-17:49:36.

562 Analysis started Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater Current operating system is supported Current version of IE is supported ActiveSync version found is 4.5.5096 Outlook 0 found To synchronize e-mail, calendar appointments, and contacts with your PC, Microso ft Outlook XP (or later) must be installed Exchange server not found in Outlook profile PC is not qualified SerialUSB driver has been detected. Net start - %s Net start - These Windows services are started: Net start Net start Application Layer Gateway Service Net start Application Management Net start AST Service Net start Automatic Updates Net start Background Intelligent Transfer Service Net start COM+ Event System Net start Computer Browser Net start Cryptographic Services Net start DCOM Server Process Launcher Net start DHCP Client Net start Distributed Link Tracking Client Net start DNS Client Net start Error Reporting Service Net start Event Log Net start Fast User Switching Compatibility Net start FileZilla Server FTP server Net start Help and Support Net start HID Input Service Net start IPSEC Services Net start Logical Disk Manager Net start MWDisplayControl Net start MWDisplayService Net start Network Connections Net start Network Location Awareness (NLA) Net start NitroPDFDriverCreatorReadSpool Net start NMIndexingService Net start Plug and Play Net start Print Spooler Net start Protected Storage Net start Remote Access Connection Manager Net start Remote Procedure Call (RPC) Net start Remote Registry Net start Secondary Logon Net start Security Accounts Manager Net start Security Center Net start Server Net start Shell Hardware Detection Net start SQL Server (SQLEXPRESS) Net start SQL Server VSS Writer Net start SSDP Discovery Service Net start System Event Notification Net start System Restore Service Net start Task Scheduler

Net start TCP/IP NetBIOS Helper Net start Telephony Net start Terminal Services Net start Themes Net start WebClient Net start Windows Audio Net start Windows Firewall/Internet Connection Sharing (ICS) Net start Windows Image Acquisition (WIA) Net start Windows Installer Net start Windows Management Instrumentation Net start Windows Time Net start Windows User Mode Driver Framework Net start Wireless Zero Configuration Net start Workstation Net start Net start - The command completed successfully. Net start Dumping Route information Route - ======================================================================== === Route - Interface List Route - 0x1 ........................... MS TCP Loopback interface Route - 0x2 ...00 12 3f c8 82 d5 ...... Intel(R) PRO/100 VE Network Connection Packet Scheduler Miniport Route - ======================================================================== === Route - ======================================================================== === Route - Active Routes: Route - Network Destination Netmask Gateway Interface Met ric Route 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.100 20 Route 124.155.223.42 255.255.255.255 192.168.0.1 192.168.0.100 20 Route 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 Route 192.168.0.0 255.255.255.0 192.168.0.100 192.168.0.100 20 Route 192.168.0.100 255.255.255.255 127.0.0.1 127.0.0.1 20 Route 192.168.0.255 255.255.255.255 192.168.0.100 192.168.0.100 20 Route 224.0.0.0 240.0.0.0 192.168.0.100 192.168.0.100 20 Route - 255.255.255.255 255.255.255.255 192.168.0.100 192.168.0.100 1 Route - Default Gateway: 192.168.0.1 Route - ======================================================================== === Route - Persistent Routes: Route - None Dumping Ipconfig information LSP - MSAFD Tcpip [TCP/IP] Dumping LSPs information LSP - MSAFD Tcpip [UDP/IP] LSP - MSAFD Tcpip [RAW/IP] LSP - RSVP UDP Service Provider LSP - RSVP TCP Service Provider LSP - MSAFD nwlnkipx [IPX]

LSP - MSAFD nwlnkspx [SPX] LSP - MSAFD nwlnkspx [SPX] [Pseudo Stream] LSP - MSAFD nwlnkspx [SPX II] LSP - MSAFD nwlnkspx [SPX II] [Pseudo Stream] LSP - MSAFD NetBIOS [\Device\NwlnkNb] SEQPACKET 5 LSP - MSAFD NetBIOS [\Device\NwlnkNb] DATAGRAM 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C85658B7-14DB-4518-8098-92B2A571377D}] SEQPACKET 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C85658B7-14DB-4518-8098-92B2A571377D}] DATAGRAM 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{6351CA1D-5056-49AB-999F-ACC478A70900}] SEQPACKET 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{6351CA1D-5056-49AB-999F-ACC478A70900}] DATAGRAM 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BE1AA9E0-BF0F-4C18-9DAF-0F13791696D7}] SEQPACKET 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BE1AA9E0-BF0F-4C18-9DAF-0F13791696D7}] DATAGRAM 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F15F4295-ADD9-4E13-B22D-E0D94F41B5D6}] SEQPACKET 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F15F4295-ADD9-4E13-B22D-E0D94F41B5D6}] DATAGRAM 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{A1117A8C-6702-4208-8BA6-1E2B5AF7A81B}] SEQPACKET 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{A1117A8C-6702-4208-8BA6-1E2B5AF7A81B}] DATAGRAM 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F51C19B2-374E-4A84-BE69-16A74B0280A8}] SEQPACKET 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F51C19B2-374E-4A84-BE69-16A74B0280A8}] DATAGRAM 2 Dumping NSPs information NSP - Tcpip NSP - NTDS NSP - Network Location Awareness (NLA) Namespace NSP - NWLink IPX/SPX/NetBIOS Compatible Transport Protocol Dumping NDIS information Listing Network Protocols ---NWLink SPX/SPXII Protocol ------Binding Path 1 ---------NWLink IPX/SPX/NetBIOS Compatible Transport Protocol ---NWLink NetBIOS ------Binding Path 1 ---------NWLink IPX/SPX/NetBIOS Compatible Transport Protocol ---NWLink IPX/SPX/NetBIOS Compatible Transport Protocol ------Binding Path 1 ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 2 ---------USB Virtual Network Adapter #2 ------Binding Path 3 ---------Intel(R) PRO/100 VE Network Connection ------Binding Path 4 ---------Microsoft TV/Video Connection ------Binding Path 5 ---------WAN Miniport (IPX) ---NDIS Usermode I/O Protocol ------Binding Path 1 ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 2 ---------USB Virtual Network Adapter #2 ------Binding Path 3

---------Microsoft TV/Video Connection ------Binding Path 4 ---------Intel(R) PRO/100 VE Network Connection ---Point to Point Protocol Over Ethernet ------Binding Path 1 ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 2 ---------USB Virtual Network Adapter #2 ------Binding Path 3 ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Intel(R) PRO/100 VE Network Connection ---Point to Point Tunneling Protocol ---Layer 2 Tunneling Protocol ---Remote Access NDIS WAN Driver ------Binding Path 1 ---------Direct Parallel ------Binding Path 2 ---------WAN Miniport (PPPOE) ------Binding Path 3 ---------WAN Miniport (PPTP) ------Binding Path 4 ---------WAN Miniport (L2TP) ------Binding Path 5 ---------RAS Async Adapter ---Message-oriented TCP/IP Protocol (SMB session) ---WINS Client(TCP/IP) Protocol ------Binding Path 1 ---------Internet Protocol (TCP/IP) ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 2 ---------Internet Protocol (TCP/IP) ---------USB Virtual Network Adapter #2 ------Binding Path 3 ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Internet Protocol (TCP/IP) ---------Intel(R) PRO/100 VE Network Connection ------Binding Path 5 ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---Internet Protocol (TCP/IP) ------Binding Path 1 ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 2 ---------USB Virtual Network Adapter #2 ------Binding Path 3 ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Intel(R) PRO/100 VE Network Connection ------Binding Path 5 ---------WAN Miniport (IP) Listing Network Services ---Wireless Zero Configuration ---Steelhead ---Dial-Up Server ---Remote Access Connection Manager ---Dial-Up Client ---File and Printer Sharing for Microsoft Networks

------Binding Path 1 ---------NWLink NetBIOS ------Binding Path 2 ---------NWLink IPX/SPX/NetBIOS Compatible Transport Protocol ------Binding Path 3 ---------Message-oriented TCP/IP Protocol (SMB session) ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------USB Virtual Network Adapter #2 ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Intel(R) PRO/100 VE Network Connection ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---NetBIOS Interface ------Binding Path 1 ---------NWLink NetBIOS ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------USB Virtual Network Adapter #2 ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Intel(R) PRO/100 VE Network Connection ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS Packet Scheduler ------Binding Path 1 ---------Socket Mobile USB Gigabit Ethernet Adapter ------Binding Path 2 ---------Intel(R) PRO/100 VE Network Connection ------Binding Path 3 ---------WAN Miniport (IP) ---QoS RSVP ---Generic Packet Classifier ---Application Layer Gateway Pinging Desktop gateway 192.168.0.1 started

Ping echoed successfully The IP address of device is unknown Unable to establish a connection between the PC and the device. Get up-to-date s olutions to common connection problems. Please click the following link: http://go.microsoft.com/fwlink/?LinkId=65257 The device appears to be disconnected. Please connect your device to the PC ActiveSync is performing a sync, please wait...... Searching ActiveSync log file No errors found in ActiveSync log file Exiting