Вы находитесь на странице: 1из 13

Communication

LOGO

Mary Rose M. Virtucio

Communication Process
LOGO

YOUR SITE HERE

What is communication?
LOGO

Any act by which one person gives to or receives from another person information about that persons needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, it may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes.
YOUR SITE HERE

LOGO

Or in simple words: Communication is the exchange of ideas, opinions and information through written or spoken words, symbols or actions.

YOUR SITE HERE

Objectives of Communication
LOGO

Conveying the right message Coordination of effort Good industrial relations Development of managerial skills
YOUR SITE HERE

Methods of Communication
LOGO

Web based communication Video conferencing E-mails Reports Presentations Telephone meetings Forum boards Face-to-face meetings
YOUR SITE HERE

Communicating When Something Goes Wrong


LOGO

Preventing things from going wrong Containing and minimizing damage Addressing consequences

YOUR SITE HERE

Communication
LOGO

YOUR SITE HERE

Elements of Effective Communication


LOGO

Maintain Message Clarity Know Your Audience Express Key Points Assess Your Medium Welcome Feedback

YOUR SITE HERE

Types of Flows in Communication


LOGO

Downward Flow

Upward Flow

Lateral/Horizontal Flow
YOUR SITE HERE

Intra-organizational Communication
LOGO

YOUR SITE HERE

LOGO

The social system is an organization, like the individual, that is bound together by a system of communication. Norbert Wiene

YOUR SITE HERE

THANK YOU!

LOGO

Mary Rose M. Virtucio


2011

Вам также может понравиться