Вы находитесь на странице: 1из 46

SSD SUPPORT SOLUTIONS

PagePro 5650EN - ALL ACTIVE SOLUTIONS May 2011


This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

PagePro 5650EN
Solution ID TABP1001392EN*

Abnormal noise or odor


Solution Usage

Description The printer seems tobeep during while printing;, there are no errors on the printer panel.

Solution CAUSE: These printers do not have any means to produce an audible warning. The beep is coming from an external source. SOLUTION: Check the power connection and ensure that the printer is not plugged into a battery backup unit or a UPS (Uninterruptible power supply). The printer's current draw, required to maintain the fusing temperature, can be enough to cause a UPS to sound an alert. SPECIAL NOTE: Solution contribution by SSD Printer Support

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Solution ID TAUS1100378EN*

Controller - no or slow print, scan failure, garbled data, lockup


Solution Usage

Description Direct Print menu is missing from PageScope Web Connection (PSWC).

Solution CAUSE: A firmware abnormality where the Direct Print menu was missing from the printer's PageScope Web Connection (PSWC). SOLUTION: Install the special firmware for the appropriate model.

bizhub 40P: version A0DX30G0511054 PagePro 4650EN: version A0DX30G2511155 PagePro 5650EN: version A0DX30G0511155 Note : The special firmware is available via the Konica Minolta Download Selector. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID

TAUS1103546EN*

Solution Usage

Description When printing from an AS/400, jobs do not print.

Solution CAUSE: By default, the printersship with the Bi-Directional setting on the RAW port 9100 disabled. SOLUTION:Enable the Bi-Directional setting using the following procedure: 1. Go to Admin mode and drill down toNetwork Setting ? Raw Port ? Bidirectional ? Enable. 2.Press the centerAccept button. 3.Back out completely. 4.Turn the printerOFF/ON. The Print jobs from the AS/400 should print after the printer becomes READY. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Solution ID TABP0808453EN*

Dirty image - Spots, banding, streaks, smudged or background


Solution Usage

Description Unwanted toner effectlines.

Solution To prevent lines on output: 1. Ensure the fuser levers are locked down correctly. Check that the green levers are in thedownward position 2. Clean the laser lens: a.Open the top cover and clean the laser lens by wiping it with a soft dry cloth. b. Hold the toner cartridge by the grip, and then insert it into the slot inside the printer. c. Ensure the toner cartridge is firmly set. d. Close the top cover securely. 3. Please ensure supported media is being used. 4. Remove and reinstall the transfer roller unit: a. Open the top cover. b. Hold the toner cartridge by the grip, and then pull it out slowly. c. Pull the 2 levers on the upper part of the transfer roller, then squeeze the 2 levers on the bottom of the transfer roller and pull it out slowly towards you. d. Reinsert the transfer roller. e. Hold the toner cartridge by the grip, and then insert it into the slot inside the printer. CAUTION : Do not touch any parts inside the printer. f.Ensure that the toner cartridge is firmly set. g.Close the top cover securely. 5. Replace the toner. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TABP0901734EN*

Solution Usage

Description Blank spots on output.

Solution PROBABLE CAUSES: 1. Media failure. Check media. Is the media damp? Replace the media with media that was just unwrapped. 2. Scratched PC drum. Check the toner cartridge, ensure the PC drum is not scratched. If the drum is scratched replace the cartridge.

PagePro 4650EN Imaging CartridgeStandard Capacity (p/n A0FN 011) Imaging Cartridge High Capacity (p/n A0FN 012)

PagePro 5650EN Imaging Cartridge Black Standard Capacity (p/n A0FP 011) Imaging Cartridge Black High Capacity (p/n A0FP 012) 3. Debris on media path. Please ensure that the media path is free of debris. 4. Transfer roller dirty or scratched. Make sure the transfer roller is not dirty or scratched. If the roller is damaged please replace the transfer roller. The transfer roller is included in the Maintenance Kit

PagePro 4650EN(p/n A0FM 011) PagePro 5650EN(p/n A0FM 012) 5. PRCB failure. Replace the PRCB.

PagePro 4650EN (p/n A0DX PP2S 01)

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN

Dirty image - Spots, banding, streaks, smudged or background

PagePro 5650EN (p/n A0DX PP2T 01) SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP0901739EN*

Solution Usage

Description Ghosting/offset images.

Solution PROBABLE CAUSES: 1. Media does not meet printer specifications. Please ensure the media being used meets the printer specifications. 2. Damaged/failedfuser unitor transfer roller (bizhub 40P/PagePro 5650/PagePro 4650). Replacethe fuser unitor the transfer roller as necessary.The fuser unit and the transfer rolleris included in the Maintenance Kit.

bizhub 40P/PagePro 5650 Maintenance Kit (p/n A0FM012) PagePro 4650 Maintenance Kit (p/n A0FM011) Note : The fuser unit will need to be replaced for the magicolor 5650EN(p/n A0EA R708 00) and magicolor 5670EN (p/n A0EA R706 00).

3. PRCB failure. Replace the PRCB.

bizhub 40P/PagePro 5650 (p/n A0DX PP2T 01) PagePro 4650 (p/n A0DX PP2S 01) magicolor 5650EN(p/n A011 H006 01) magicolor 5670EN ( p/n A011 H005 01 ) SPECIAL NOTE : Solution contribution by SSD Printer Support

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Solution ID TAUS0802707EN*

Image blank or solid color


Solution Usage

Description Prints all blank or all black pages.

Solution CAUSE: Possible memory problem, printer driver is corrupt or toner cartridge(s) not seated properly. SOLUTION: Print a configuration page . If the page exhibits the same symptoms, reseat the printer memory and specifications . If the page looks OK, the reinstall the printer driver . After addressingthe memory andprinter driver, if theproblem persists, remove and reinstall ALL toner cartridges . verify that the memory meets

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Solution ID TABP0901741EN*

Image failure other than density/color - magnification, blur


Solution Usage

Description Blurred images.

Solution PROBABLE CAUSES: 1. Dirty PH window. Check the surface of the PH window and make sure it is not dirty. If the window is dirty please clean it with a dry dust free cloth. 2. Dirty toner cartridge. Make sure the outside of the toner cartridge is not dirty. If the outside of the toner is dirty clean it with a dry dust free cloth. 3. Toner cartridge failure. Replace the toner cartridge.

bizhub 40P(p/n A0FP 013) PagePro 4650 Imaging Cartridge Standard Capacity (p/n A0FN 011) and Imaging Cartridge High Capacity (p/n A0FN 012) PagePro 5650Standard Capacity (p/n A0FP 011) andImaging Cartridge High Capacity (p/n A0FP 012). SPECIAL NOTE : Solution contribution by SSD Printer Support

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Solution ID Description Uneven pitch. TABP0901746EN*

Image too light, dark, uneven or wrong color


Solution Usage

Solution PROBABLE CAUSES: 1. Toner reinstallation necessary. Take the toner out and reinstall it. 2. PH unit is not secure. Ensure the PH unit is secure and is screwed in with the fixing screw. 3. Drive mechanism dirty or damaged. Make sure the drive mechanism for the print unit is not dirty or damaged. If it is dirty clean it. If it damaged replace the toner cartridge.

bizhub 40P(p/n A0FP 013) PagePro 4650 Imaging Cartridge Standard Capacity (p/n A0FN 011) and Imaging Cartridge High Capacity (p/n A0FN 012) PagePro 5650Standard Capacity (p/n A0FP 011) andImaging Cartridge High Capacity (p/n A0FP 012). 4. OPC drum is scratched or dirty. Inspect the OPC drum and make sure it is not scratched or dirty. If the OPC drum is scratched or dirty replace the toner cartridge. 5. Transfer roller is dented, scratched, or dirty. Ensure the transfer roller is not dented, scratched or dirty. If the roller is damaged please replace the transfer roller. Note : The transfer roller is included in the Maintenance Kit.

PagePro 4650 (p/n A0FM 011) bizhub 40P/PagePro 5650 (p/n A0FM 012) 6. Fuser roller is scratched or dirty. Ensure the fuser roller is not scratched or dirty. If the roller is damaged replace the fuser unit. The fuser unit is included in the Maintenance Kit. SPECIAL NOTE : Solution contribution by SSD Printer Support

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Solution ID TAUS0626730EN*

Miscellaneous
Solution Usage 28

Description FOR INTERNAL USE ONLY How to obtain the PJL/PCL and PostScript specifications list. Solution Each individual customer must have a problem ticket as a record of request for the PJL/PCL and PostScript specifications list. It is no longer a requirement tocomplete the non-disclosure agreement (NDA) . When provided, the specification list is not to be given to any other customers without submissionof a new problem ticket for the additional requesting customer. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID

TAUS0657371EN*

Solution Usage

14

Description Citrix compatibility.

Solution Citrix has published a list of KMBS products and their compatibility with different versions of Citrix . These are known as Citrix Ready products. KMBS has also done some testing that might notdocumented on theCitrix Ready products web page.Attached is a document with additional information on Konica Minolta's Citrix Ready Certified products. Also, refer to the attached Citrix compatibility list for additional information.Some products not listed below arelisted in the attached document.It covers other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO 1050/920 and controllers like theIC-303 and IC-409. To viewa PDF, you may need to download a free copy of Adobe Reader. Note : The test resultsfor

bizhub C652DS/C552DS and C360/C280/C220with XenApp 6.0 are included. bizhub 652/602 for XenApp 5.0 are included. bizhub C20 for XenApp 5.0 are included. Konica Minolta Universal Printer Driverare included. IC-202 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or the PCL driver version 1.01 the print controller can be used without restrictions. IC-203 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCL driver version 2.0.0, the print controller can be used without restrictions. IC-205 Tested in both theCitrix Metaframe XP (FR3) and theCitrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used with the following restrictions: 1. Cancelled print jobs may stay in queue when using the GDI driver. 2. The printer icon may disappear when cancelling a print job when using the GDI driver. 3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver. IC-302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. IC-401 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0. The following restrictions: 1. The mixed media function may not be used. 2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted. 3. Print job access codes should not be used. IC-402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.0.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

PagePro 5650EN
Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found: 1. Custom Size setting is not available. 2.Owner Information, Lock Job and Copier store print functions are not available. 3. The client default settings are not saved.

Miscellaneous

IC-405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 2.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were thatMedia Mixed function is not available by network printer. IC-611 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7 or the PCL driver version 1.0.1 the print controller can be used with the following restrictions: 1. The watermark function will not function when using the PCL driver. 2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server. 3. Booklet mode may not function when called within Adobe Acrobat. IP-901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction: The watermark feature will not be available on a locally installed printer. bizhub 200/250/350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print controller can be used with the following restrictions: 1. The custom paper size setting is not available. 2. The default selections made on client workstations will not be reflected on the printer properties screens. bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250 Tested withCitrix Metaframe. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6.No restrictions were found in testing. SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID

TAUS0800508EN*

Solution Usage

14

Description Where to find paper recommendations/specifications forB/W andColorMFPs/printers.

Solution Please refer to the attachedMedia Guide for the products listed. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS0902450EN*

Solution Usage

14

Description Microsoft Windows 7 printer drivers included with the OS.

Solution Please refer to attached document for a list of drivers included with the Microsoft Windows 7 operating system. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by KMBT (Japan)

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

10

PagePro 5650EN

Miscellaneous

Solution ID

TAUS0902848EN*

Solution Usage

Description Macintosh OS X version 10.6 (Snow Leopard) printer driver information.

Solution Pleasesee theattached documentation concerningdetailed information on Macintosh OS X version 10.6 drivers and supported devices. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0603556EN*

Solution Usage

Description Power consumption data.

Solution Please see attachedpower consumption data for warm-up, standby, and running modes. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD

Solution ID

TAUS0901684EN*

Solution Usage

Description Konica Minolta Universal PostScript/PCL Printer Drivers.

Solution Updated versions of the Konica Minolta Universal Printer Driver (PostScript) and Universal Printer Driver (PCL) are available. This recent printer driver release includes the following new features: Microsoft Windows Server 2008 R2/Microsoft Windows 7 WHQL support Enhancements to Network Search a Printer Status You can make sure that a printer does not have an error or warning to prevent printing a Number of Jobs Waiting to Print Check the backlog of jobs Additional Individual Child Driver Support for: a Konica Minolta bizhub C652 Series for function version 3 (see note) a Konica Minolta bizhub C360 Series for function version 3 (see note) a Konica Minolta bizhub C35 a Konica Minolta bizhub C35P a Konica Minolta magicolor 4750EN/DN Note : Function version 3 requires the latest firmware to be installed on the bizhub C652 series/C360 series in order to take advantage of the Individual Printer Driver. If you do not have the latest firmware installed on those devices, the UPD will use the bizhub Common Child Driver instead. New version available for download: Universal Printer Driver PCL version 1.10.1.0 (replaces previous version 1.0.1.0) Universal Printer Driver PostScript version 1.10.0.0 (replaces previous version 1.0.0.0) These printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

11

PagePro 5650EN

Miscellaneous

Firmware and more'. Note : This is a new release version and not a patch update. If a previous version of the UPD driver exists you will have to uninstall the old version first. Please refer to the attachedUniversal Printer Driver (UPD) brochure for more detailed information. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TABP0703255EN*

Solution Usage

Description What is the Beta Software Support Policy?

Solution As an authorized developer for many software suppliers worldwide (Adobe, Apple, Microsoft, etc.) we work closely with these manufacturers to implement the latest technologies into every one of our products (printers, drivers, utilities, etc.). However, to provide our customers with the highest quality products, it is our policy to distribute or support drivers/software for any new operating system, software application, etc., until the new product is officially released by the manufacture. This also includes non-support of Beta Software. Once the software manufacturer officially releases the final version ofsoftware, we will continue testingthe drivers/utilities on the current product line for compatibility and functionality with that Official software release. When testing and approval have been completed, we will release and support the drivers/utilities to the public. SPECIAL NOTE : Solution contribution by KMBS Printer Group - Mobile, AL

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

12

PagePro 5650EN

Miscellaneous

Solution ID

TAUS0804817EN*

Solution Usage

Description 'Invalidaccess; Offending command: def' PostScript error with Acrobat v5.5. (q0402003)

Solution PostScript Error 'Invalidaccess; Offending command: def' with Acrobat version5.x or above Note : The following information is not applicable to any non- Crown product. Ensure the two following settings in the Adobe print dialog box: 1. 'Optimize for speed' is set to OFF. 2. 'Save printer memory' is set to ON. See also, additional notes regarding configuration of Acrobat 4 or higher .

Solution ID

TAUS0806528EN*

Solution Usage

Description Configuring Adobe Acrobat Reader v4 or later. (q0900102)

Solution Configuring Adobe Acrobat Reader 4 (or later) for magicolor Crown Printers See also, notes on configuring Acrobat Reader . Print file using only PostScript Language Level 1 commands 1. From the Acrobat viewer, select File and then Print. 2. When the Print display opens, choose PostScript Level 1 from the drop down menu (see image below). 3. Select Print to send the job to the printer.

Print as image 1. From the Acrobat viewer, select File and then Print. 2. When the Print display opens, place a check next to Print As Image (see image below). Note : When selecting Print as Image, the print job will take longer to print since each page is rasterized and made into an image. 3. Select Print to send the job to the printer.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

13

PagePro 5650EN

Miscellaneous

Solution ID

TAUS0806529EN*

Solution Usage

Description Configuring Adobe Acrobat Reader v3 (q0900103).

Solution

Configuring Adobe Acrobat Reader version 3 for magicolor Crown printers 1. From the Acrobat viewer, select File and then Print. 2. When the Print display opens, select Level 1 from PostScript Options (see image below). 3. Select OK to send the job to the printer.

Solution ID

TAUS0807018EN*

Solution Usage

Description Memory Specifications (q1007045)

Solution Solution Number: q1007045 Last Updated: 10/16/07

Memory Specifications for the PagePro 5650/4650 You may need additional memory (DIMM*) for complex graphics and for duplex printing. Your printer comes with 128MB SDRAM printer memory on board. However, one free DIMM* slot is available so you can upgrade to a maximum of 384 MB of RAM by installing an additional DIMM. - 1 DIMM connector available - Upgradeable to 384 MB RAM *Dual in-line memory module (or DIMM) is a compact circuit board with surface-mount memory chips. Installation Instructions 1. Turn off the printer and disconnect the power cord and interface cables. 2. Using a screwdriver, loosen the screw of the right cover, located at the rear side. 3. Remove the right side cover. 4. Using a screwdriver, loosen the two screws. (Do not remove them from the printer.) 5. Remove the panel. 6. Insert the DIMM at an angle (about 45) into the connector, making sure that the notch on the unit aligns with the tab on connector, and then press down carefully until it clicks into place. Be sure to handle the DIMM by the edges only. You will hear a click when the DIMM is properly placed.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

14

PagePro 5650EN
7. Reinstall the panel and tighten the two screws. 8. Attach the right side cover. 9. Reconnect all interface cables. 10. Reconnect the power cord, and turn on the printer.

Miscellaneous

12. Print a configuration page (PRINT MENU/CONFIGURATION PG) and verify that the total amount of the RAM installed in your printer is listed. 11. Declare the additional Printer Memory in the Windows printer driver (Properties/Configure tab) ... see section below. Driver Configuration Windows Server 2003/2000/XP/Vista 1. From the Start menu, choose Settings and then Printers to display the Printers directory. 2. Right-click the printer icon and choose Printer Properties. 3. Select the Configure tab. 4. Highlight the Printer Memory in the Device Options section. 5. Select Enable in the Settings drop-down box. 6. Click Apply. 7. Click OK until you exit the driver.

Solution ID

TABP0703256EN*

Solution Usage

Description How to download a file from the web.

Solution Microsoft Windows 1. Browse the web site to located the file that applies to your product and operating system. 2. Once you locate the file, click on it. 3. In the resulting File Download dialog box, select the Save button. 4. In the resulting Save As dialog box, you may change to a directory of your choice, or not make any changes, and accept the default directory the computer chose (either way, make note of where the file is going to be downloaded to). Select the Save button. 5. You will see another box appear that will display the download progress. Once the process is complete, you can close that box (if it is not already configured to close on it's own after a file download). 6. If no error messages occurred during the download, then the file is now on your computer in the directory as noted in step 4 above. Browse to that directory using Windows Explorer. 7. If the file has an .exe extension, that usually means it's compacted, and needs to be extracted. Simply double-click on the file to extract it. You may be given the option (again) to select a target folder into which the extracted files will be placed. Again, as in step 4 above, you may accept the default or browse to another location. 8. Once the extraction has been completed, you should be able to follow whatever instructions are applicable to your download. Macintosh 1. Browse the web site and locate the file you need. 2. Once the file is located, click on the link and the file should be automatically saved to the default location set in your operating system. Note : If a page filled with odd-looking text appears when clicking on a link, click the back button in your browser and Control-click (hold down the Control key and click with the mouse) on the link. In the pop-up menu, select the option to save the linked file. 3. Depending on your browser and it's settings, you may see a dialog box that indicates the progress of the download. Once the download is complete the file can be found in your default download location. 4. If the filename has a .sit, .hqx, or .dmg extension, this indicates that it is a compressed file. If the file doesn't automatically decompress when the download is completed, double-click on the file to expand it's contents. SPECIAL NOTE : Solution contribution by KMBS Printer Group - Mobile, AL

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

15

PagePro 5650EN
Solution ID TABP0703257EN*

Miscellaneous
Solution Usage

Description Howto get drivers for non-English operating systems.

Solution The latest print drivers (for multiple languages) are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by KMBS Printer Group - Mobile, AL

Solution ID

TABP0800536EN*

Solution Usage

Description Differences between PostScript and PCL drivers, and which PCL driver to use.

Solution Differences Between PostScript and PCL Drivers PostScript drivers are more capable than PCL drivers and are more universally supported, however PostScriptoften prints slower than PCL. PostScript can also not print due to PostScript errors occurring. These errors can be caused by applications, driver settings, or the printer. PostScript printing is generally used in higher end printing applications where high quality and functionality is required. PCL drivers are separated into two classes, PCL5e and PCLXL. PCL drivers are generally faster, however less functional. When using a PCL5e driver you never see a PDL (Printer Description Language) error printed. PCL5e is generally used in very low end applications and niche applications where the application developers did not completely follow Microsoft Windows printing specification. These applications will generally have a documented PCL printer requirement. With PCLXL, errors may print similar to PostScript. Like the PostScript errors, these may be caused by the application, user settings, or printer. PCLXL though is more inline with PostScript in regards to capabilities.

PCL Support There is a difference between whether or not the printer 'supports' PCL and whether or not we have provided a PCL driver. Most of our Crown printers 'support' the PCL emulation, but for only a few of our printers have we written drivers for the PCL language(s). The supported emulations for each printer will be listed on that product's technical specifications page. If PCL is listed on the technical specifications, the printer supports the emulation (and you should see a reference to it in the printer's panel menu structure somewhere). However, to determine if we have ALSO written a driver, simply check the support page for that printer ... if you don't see any PCL drivers on that printer's support page for the OS you're interested in, then we didn't provide one. NOW ... what to do if we didn't provide a driver. Unless the Answer Base give you hints otherwise ... you are welcome to try any PCL driver provided by any software vendor, and congratulations if it fits your need. However, we will not support any drivers from other software vendors. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE: Solution contribution by KMBS Printer Group - Mobile, AL

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

16

PagePro 5650EN

Miscellaneous

Solution ID

TABP0800542EN*

Solution Usage

Description How to print from AutoCAD.

Solution Konica Minoltadoes not create application-specific drivers, therefore we do not have a specific ADI driver for any of our printers. AutoCAD 14 or AutoCAD 2000 applications use generic HP plotters, not a specific driver. The plotter selects which driver you will be using. For Microsoft Windows Me/98/95, we recommend using the Microsoft Windows 9x/Me PostScript driver . For Microsoft Windows 200 0/XP/Vista we recommend using the PostScript driver for Microsoft Windows 2000. For Microsoft Windows NT 4.0, we recommend using the PostScript driver for Windows NT4. To download these drivers go to the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab, select Drivers, MSDS & Solutions Software, select your Product Group (Desktop Printers), Product(s), select Drivers and, finally, select your operating environment. You may be able to select a language option. Download the file to a temporary folder on your PC. You may have to unzip the file (by double-clicking on the downloaded file) before the driver can be installed. To open a file using WinZip, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. If there is a different driver used, the user will most likely notice a difference in the time it takes for the printer to spool a job and to print the job. Note :For DeskLaser or W printer models, simply use the GDI driver that comes with the printer. SPECIAL NOTE: Solution contribution by KMBS Printer Group - Mobile, AL

Solution ID

TABP0808150EN*

Solution Usage

Description How to clear a paper jam at fuser or exit.

Solution To clear a paper jam at fuser or exit: 1. Remove any media from the center output tray.If the duplex unit is installed, open the cover of the duplex first. Refer to " Clearing Media Misfeed at the Duplex" on page 158. 2. Lift the second lever from the top left corner of the back of the printer. 3. Open the rear cover.Do not touch any parts inside the printer. 4. Open the cover of the fuser unit and remove any misfed media.If media is torn, check for any remaining media. 5.Make sure that the levers at both ends of the fuser unit are returned to the positions they were in before clearing the jam. CAUTION : The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, please cool the skin immediately with cold water and then seek medical attention if deemed serious. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TABP0808155EN*

Solution Usage

Description Clearing a media misfeed at Tray 1, Tray 2, Tray 3 or Tray 4.

Solution To clear the jam: 1. Pull the tray out. 2. Remove the lid, and remove any wrinkled paper from the tray.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

17

PagePro 5650EN
3. Remove any misfed media.If any media is jammed at the optional lower feeder unit (Tray 3 or Tray 4), examine the interior of the tray. 4. Remove all media frm the tray. 5. Fan the media, and align its edges. Do not fan transparencies. 6. Load the media in the tray. 7. Reattach the lid of the tray. 8. Push the tray completely into the printer. 9. Open and close the top cover of the printer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Miscellaneous

Solution ID

TABP0900215EN*

Solution Usage

Description How to restore factory defaultsvia the printer panel.

Solution To restore factory defaults: 1. Print a configuration page before restoring defaults. This will allow you to have a hardcopy of the printer settings in case you want to change anything back after restoring defaults. 2. The printer panel should read READY. 3. Press MENU/SELECT button. 4. Press the down arrow to highlight SYS DEFAULT MENU. 5. Press MENU/SELECT button. 6. Press the down arrow to highlight RESTORE DEFAULTS. 7. Press MENU/SELECT button. 8. Press the down arrow to highlight: a. RESTORE NETWORK which resets the network settings to their defaults. b. RESTORE PRINTER which resets the printer settings to their defaults. c. RESTORE ALL which resets all settings to their defaults. 9. You will be prompted 'Are you sure?' Press the MENU/SELECT button ifyou are sure and the printer will automatically restart.Press the CANCEL button if you are not sure. 10. Print a configuration page to get a listing of the current settings, since the printer defaults have been restored. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TABP0902916EN*

Solution Usage

Description How to setup MS Word and Printer Tray settings to make envelopes feed from Tray 1 andLetter sizefrom Tray 2.

Solution CAUSE: Wrong settings applied in both MS Word and the printer tray menu. SOLUTION:To makeenvelopes feedfrom Tray 1 when desiring to feed Ltr from Tray 2, the following settings must be used. PP5650 Driver Settings Printing Preferences / Basic tab / Paper Source: Auto Paper Type:No setting(Envelopes fuse with no problem with this setting - tested at KMBS) Printer Paper Menu (through the front panel) Default Tray:Tray 2 Tray 1 Paper Size:Env #10 Tray 1 Paper Size:Any Tray 1 Size Setting:User Select Tray 2 Paper Size:Ltr Tray 2 Paper Type:Any Tray 2 Size Setting:User Select Tray Chaining:OFF MS Word Settings In the Tools Menu / Letters and Mailings / Envelopes and Labels / Options / Envelope Options / Printing Options: Envelope Size:#10 Feed Method:Face Up Feed From: Tray 1 ( NOT DEFAULT TRAY 1 OR AUTO ) SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

18

PagePro 5650EN

Miscellaneous

Solution ID

TABP1000236EN*

Solution Usage

Description How to quickly install a network printer on Windows 7 using the WSD (Web Services Device) protocol.

Solution Connect printer via Ethernet cable to the network the follow the steps in the attached document. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Solution ID

TABP1000347EN*

Solution Usage

Description Part numbers for fuser locking levers (not listed in the Parts Manual).

Solution Right Fuser Lever (p/n A0DX PP47 00) Left Fuser Lever (p/n A0DX PP45 00) Note : Please see attachment as a reference. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TABP1000554EN*

Solution Usage

Description Service Call 0017 Main Motor

Solution

CAUSE: Main motor failure. SOLUTION: 1. Check the M1 connector for proper connection and reseat as necessary. 2. Check M1 for proper drive coupling and correct as necessary. 3. Check the PRCB connector for proper connection and reseat as necessary. 4. M1 operation check DCPU P/J43-5 (ON) 5. If problem persists, replace M1 (see parts information below). 6. If problem still persists, replace PRCB (see parts information below). PagePro 4650EN: M1 P/N# A0DX PP19 00 PRCB P/N# A0DX PP2S 01 PagePro 5650EN: M1 P/N# A0DX PP1D 00 PRCB P/N# A0DX PP2T 01 SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Solution ID

TABP1001018EN*

Solution Usage

Description What are the E-mail addresses for international printer support?

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

19

PagePro 5650EN
Solution International E-mail addresses for printer support:

Miscellaneous

Customer Support E-mail from U.S. Territories in the South Pacific (Guam, American Samoa, Federated States of Micronesia, Marshall Islands, and Northern Mariana Islands, etc.) should be forwarded to technical@bpa.konicaminolta.com.au . Customer Support E-mail from the United Kingdom (England, Ireland, Scotland, & Wales, etc.) should be forwarded to support@bpe.konicaminolta.co.uk. Customer Support E-mail from the South Pacific or Asian region (Australia, New Zealand, Hong Kong, Japan, China, South Korea, Thailand, etc.) should be forwarded to technical@bpa.konicaminolta.com.au. All other Customer Support E-mail not originating from North America, South America, Caribbean Islands, the United Kingdom, or the South Pacific region should be forwarded to helpdesk@bpe.konicaminolta.nl . SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001078EN*

Solution Usage

Description Clearing a media jam at the Duplex.

Solution Please follow attached instructions to remove the jam. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001079EN*

Solution Usage

Description Clearing a media jam at the Transfer Roller.

Solution Please follow attached instructions to remove the jam. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001080EN*

Solution Usage

Description Clearing a media jam in the Fuser.

Solution Please follow attached instructions to remove the jam. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001081EN*

Solution Usage

Description Installing the optional Hard Disk Kit.

Solution Please follow attached instructions to install the Hard Disk Kit (Item #A08D0Y1). To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

20

PagePro 5650EN
Solution ID TABP1001102EN*

Miscellaneous
Solution Usage

Description How to install a hard disk drive on a PagePro 4650/5650 and Bizhub C-40 P

Solution Please see the attached movie demonstrating how an end user or technician should properly install a hard disk drive on the listed printers. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Solution ID

TABP1001387EN*

Solution Usage

Description How to install memory.

Solution To install memory on the PagePro 4650EN and PagePro 5650EN, pleasefollow instructions in the attached document. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001388EN*

Solution Usage

Description How to install theOffset Tray.

Solution To install the Offset Tray, pleasefollow instructions in the attached document. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001389EN*

Solution Usage

Description How to install theFace Up Tray.

Solution To install the Face Up Tray, pleasefollow instructions in the attached document. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001429EN*

Solution Usage

Description Installing the offset tray on a pagepro 4650/5650

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

21

PagePro 5650EN
Solution The attached document details how to correctly install the offset tray on the pagepro 4650/5650. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Miscellaneous

Solution ID

TABP1001432EN*

Solution Usage

Description How to replace the print unit on a pagepro 4650/5650

Solution The attached video (wmv file) shows the proper removal and installation procedures for a Konica Minolta PagePro 4650/5650. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Solution ID

TABP1001607EN*

Solution Usage

Description How to enable account tracking.

Solution Account tracking, which may also be referred to as job accounting, is used to determine who has printed to the printer, how often they have printed and other information about the print jobs. Enabling job accounting is not a simple one-step process. The steps to enabling this feature are not found in any manuals either, so please refer to the following procedure: 1. Log into PageScope Web Connection as Administrator (default password is administrator ). 2. Under the System tab, choose Machine Settings and set Job Log to Enable . 3. Under System tab again, click Authentication and choose User Registration , then create users. 4. Under the Network tab, click Authentication and choose User Authentication , then change User Authentication to ON . 5. Go into the driver properties on each workstation sending jobs to the printer and perform the following: a. Under the Configure tab, select User Authentication in the Device Options section, and then choose Device under the Settings popup menu. Click Apply . b. Next, select the Advanced tab and click the Printing Defaults button. Under the Basic tab (in the resulting window) click the User Authentication button, click the Recipient User button, and then enter the information for the individual user (based on the User Authentication settings created for them earlier in PageScope Web Connection). Click OK , and then click the Apply button in the Printing Defaults window. Click OK to go back to the main properties window. c. Select the General tab, and click the Printing Preferences button. Under the Basic tab (in the resulting window) click the User Authentication button, click the Recipient User button, and then, again, enter the information for the individual user (based on the User Authentication settings created for them earlier in PageScope Web Connection). Click OK , and then click the Apply button in the Printing Preferences window. Click OK to go back to the main properties window, and click OK to close it. 6. Log out of PageScope Web Connection. 7. Send print jobs to the printer from the workstations. 8. Open PageScope Web Connection again and log in as Administrator. 9. Under the System tab, choose Import/Export and click Job Log . Choose the number of jobs to export and click the Export button to generate a .CSV file, which can be viewed in any spreadsheet application (such as Microsoft Excel). Download the attached file to see an explanation of the fields in the .CSV file (forward to customers if they need it). Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1002034EN*

Solution Usage

Description Whyshould only genuine Konica Minolta consumables be used?

Solution Konica Minolta is dedicated to providing the finest quality printer products and supplies. Only the use of genuine Konica Minolta supplies can guarantee optimum print quality and performance. Use of consumables other than genuine Konica Minolta consumables will cause the printer to initiate intensive internal cleaning processes that will affect the speed of the printer. If you do not use Konica Minolta products and supplies, you may encounter the following type of message:

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

22

PagePro 5650EN

Miscellaneous

"You are using an end-of-lifed (completely used) toner cartridge or a non-Konica Minolta toner cartridge. Problems caused by non-Konica Minolta consumables could invalidate warranty. To prevent troubles and to stabilize print quality, productivity could be reduced." The attached document discusses the merits of OEM consumables and the potential issues faced when using refilled or remanufactured toners. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TAUS0703579EN*

Solution Usage

Description Service Manuals.

Solution Attached are the PagePro 4650EN/5650ENService Manuals (Theory of Operation and Field Service/Wiring). To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html Note : Most documentation (manuals, etc.) can be downloaded from the MyKonicaMinolta.com Supported Models Library or from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab.

Solution ID

TAUS0703630EN*

Solution Usage

Description Specifications Sheet.

Solution Attached are the Specification Sheets for the PagePro 4650EN/5650EN. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Most documentation (manuals, etc.) can be downloaded from the MyKonicaMinolta.com Supported Models Library or from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab.

Solution ID

TAUS0703643EN*

Solution Usage

Description Supplies (Configuration) information.

Solution Supplies (Configuration) information for the PagePro 4650EN and PagePro 5650EN .

Solution ID

TAUS0703754EN*

Solution Usage

Description Firmware Updater Guide.

Solution Attachedis theFirmware Updater Guide. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Most documentation (manuals, etc.) can be downloaded from the MyKonicaMinolta.com Supported Models Library or from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

23

PagePro 5650EN
Solution ID TAUS0703763EN*

Miscellaneous
Solution Usage

Description MSDS information for drum and toner.

Solution Attached are the Material Safety Data Sheets for the PagePro 4650EN/5650EN drum and toner. Notes : 1. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 3. The MSDS documentation is also available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Solution ID

TAUS0800046EN*

Solution Usage

Description Replacement parts list.

Solution Please refer toattached Bulletin Number 6269 for details. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0800433EN*

Solution Usage

Description IsMagneCote paper or magnetic backed paper supported?

Solution MagneCote paperor magnetic backed paper is not supported. SPECIAL NOTE : Solution contribution by Marge McLea, ProductionCustomer Support/SSD

Solution ID

TAUS0800884EN*

Solution Usage

Description Printer driver for Macintosh OSX version 10.5.

Solution

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

24

PagePro 5650EN
Attached driver filesarefor the PagePro 4650/5650for Macintosh OSX version 10.5.

Miscellaneous

PP4650_5650_mac105_v123_A4.dmgfordefault paper size =A4 PP4650_5650_mac105_v123_Letter.dmgfor default paper size= Letter Note : Please install the driver by following the instructions on the screen. SPECIAL NOTE : Solution contribution by KMBT (Japan).

Solution ID

TAUS0801791EN*

Solution Usage

Description How to change the printer name. Solution SOLUTION: The name of the printer can be changed while running the Add Printer Wizard.At the screen where the printer is listed(e.g. "KONICA MINOLTA bizhub 40P") click the "Next" button.The name can be changed on the next screen.Please see the attached document for an example. The name can also be changed after installation is completed by right-clicking on the printer and selecting "Rename."

Please refer to the attached document. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD

Solution ID

TAUS0802709EN*

Solution Usage

Description Euro symbol '' support.

Solution Euro symbol '' support .

Solution ID

TAUS0802711EN*

Solution Usage

Description Help with specific problems when using Adobe PageMaker.

Solution Help with specific problems when using Adobe PageMaker .

Solution ID

TAUS0802719EN*

Solution Usage

Description Where to download User Guides, Installation Instructions, Reference Manuals or Safety Information Guides.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

25

PagePro 5650EN

Miscellaneous

Solution Manuals in PDF format . Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS0802721EN*

Solution Usage

Description Paper, postcards, labels, transparenciesand envelopesizes and typessupported.

Solution Media sizes and types

supported.

Solution ID

TAUS0802722EN*

Solution Usage

Description Available options.

Solution Available options

include:

Dual In-Line Memory Modules (DIMMs) Duplex Option Lower Feeder Unit (Trays 3 and 4) Hard Drive CompactFlash card Offset Tray

Solution ID

TAUS0802766EN*

Solution Usage

Description Why do previous print jobs keep reprinting?

Solution Use instructions in this Technical Note to remove print jobs .

Solution ID

TAUS0802767EN*

Solution Usage

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

26

PagePro 5650EN
Description How to format the hard drive.

Miscellaneous

Solution Formatting the hard drive .

Solution ID

TAUS0802768EN*

Solution Usage

Description Changing the printer panel display language.

Solution To change the printer panel display language, perform the following: 1. Printer panel should read READY. 2. Press MENU/SELECT button. 3. Press the Down Arrow to highlight SYS DEFAULT MENU. 4. Press MENU/SELECT button. 5. Press the Down Arrow to highlight LANGUAGE. 6. Press MENU/SELECT button. 7. Press the Down Arrow to highlight the desired language. 8. Press MENU/SELECT button. 9. Press the Left Arrow to return panel to READY.

Solution ID

TAUS0802769EN*

Solution Usage

Description Changing the Date/Time.

Solution To change the Date/Time, perform the following: Note : A configuration page can be printed via the printer panel menu, or using the printer's web page (PageScope Lite). Via Print Panel 1. Printer panel should read READY. 2. Press MENU/SELECT button. 3. Press the Down Arrow to highlight SYS DEFAULT MENU. 4. Press MENU/SELECT button. 5. Press the Down Arrow to highlight CLOCK. 6. Press MENU/SELECT button. 7. Press the Down Arrow to highlight the desired item to change (whether DATE (MM.DD.YY) or TIME). 8. Press MENU/SELECT button. 9. Press the Up or Down Arrow to change the value, then press the Right Arrow to move to the next section. 10. Press MENU/SELECT button. 11. Press the Left Arrow to return to READY. Via PageScope Lite (the printer's web page) You can use the printer's web page by following the steps below: Note : This procedure requires that your printer be connected via an Ethernet cable and have a TCP/IP address assigned to and implemented on the printer. 1. Go to your browser and type the TCP/IP address of the printer in the address box. 2. When the first dialog frame opens, click on the Log in button on the far left of the top menu bar. 3. If a password has been designated, then enter the password. If no password has yet been designated, there is no default, and you should be able to press the second Log in button on the bottom right-hand corner of the screen. 4. Next, select the Date/Time navigation button on the left side of the screen. 5. Populate each of the fill-in boxes as desired, then click the Apply button on the bottom right-hand corner of the screen.

Solution ID

TAUS0802770EN*

Solution Usage May 2011

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

27

PagePro 5650EN
Description How to restore the printer to factory defaults.

Miscellaneous

Solution Note : It is strongly suggested that, if possible, you print a configuration page BEFORE following the instructions below, so that you can have a hard copy printout of the printer's settings in case you want to change anything back after restoring defaults. 1. Printer panel should read READY. 2. Press MENU/SELECT button. 3. Press the Down Arrow to highlight SYS DEFAULT MENU. 4. Press MENU/SELECT button. 5. Press the Down Arrow to highlight RESTORE DEFAULTS. 6. Press MENU/SELECT button. 7. Press the Down Arrow to highlight RESTORE NETWORK, RESTORE PRINTER, or RESTORE ALL. Note : RESTORE NETWORK resets the network settings to their defaults. When this menu item is selected, the printer is automatically restarted. RESTORE PRINTER resets the printer settings to their defaults. When this menu item is selected, the printer is automatically restarted. RESTORE ALL resets all settings to their defaults. When this menu item is selected, the printer is automatically restarted. 8. You will be prompted 'Are you sure?'.To indicate that you are sure, press the MENU/SELECT button. If you are NOT sure, then press the CANCEL button. Note : You may print a configuration page to get a listing of current settings, since printer defaults have been restored.

Solution ID

TAUS0802771EN*

Solution Usage

Description What does auto-continue mean (or do)?

Solution Enabling Auto-continue means the printer continues printing if page size in the printer does not match the page size defined by the print job.

Solution ID

TAUS0802772EN*

Solution Usage

Description Configuring the printer driver for Duplex.

Solution Configuring the printer driver for Duplex: Microsoft Windows Server 2003/2000/XP/Vista 1. From the Start menu, choose Settings and then Printers to display the Printers directory. 2. Right-click the printer icon and choose Printer Properties. 3. Select the Configure tab. 4. Highlight the Duplex Unit in the Device Options section. 5. Select Enable in the Settings drop-down box. 6. Click Apply. 7. Click OK until you exit the driver. 8. Now configure the driver to duplex. Right-click the printer icon and choose Printing Preferences. 9. Select the Layout tab. 10. Select Double-Sided from the Double-Sided drop-down box. 11. Select the desired feed edge from the Binding Position drop-down box. 12. Click Apply. 13. Click OK until you exit the driver.

Solution ID Description How to collate.

TAUS0802773EN*

Solution Usage

Solution To collate: Note : You must have the optional hard drive installed on the printer before the collate feature will work.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

28

PagePro 5650EN
Displaying Printer Driver Settings in Microsoft Windows Vista/2000/XP/Server 2003 1. From the Start menu, choose Settings and then Printers to display the Printers directory. 2. Right-click the printer icon and choose Printing Preferences. 3.Select the Basic tab. 4.Select the Collate check box under the Copies section. 5.Click OK until you exit the driver.

Miscellaneous

Solution ID

TAUS0802790EN*

Solution Usage

Description "Cover Open" messages. Duplex Cover Rear Cover Finisher Cover Top Cover

Solution Close the cover referenced in the panel message (see the imagesbelow):

Cover Open Duplex Cover

Cover Open Rear Cover

Cover Open Finisher Cover

Cover Open Top Cover

Solution ID

TAUS0802791EN*

Solution Usage

Description "Paper Empty" messages. ___ 'media' ___ 'size' Tray 1 Tray 2 Tray 3 Tray 4

Solution Load media into the specified tray .

Solution ID

TAUS0802813EN*

Solution Usage

Description Explanation for how fast toner should deplete.

Solution Explanation of toner depletion rates .

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

29

PagePro 5650EN

Miscellaneous

Solution ID

TAUS0802814EN*

Solution Usage

Description How to disable the Status Monitor.

Solution Disabling the Status Monitor: Note : The instructions below do NOT apply to Microsoft Windows 2000. For Microsoft Windows 2000, you must completely uninstall the printer driver, then reinstall using the Add Print Wizard. 1. Click on Start, then Run. 2. Type 'msconfig' in the box provided (without the quotes), and select OK. 3. Select the Startup tab. 4. Find the reference to the Status Monitor for your printer model (scroll down if necessary), and deselect it's check box. 5. Select OK ... you may be prompted to restart your PC before the settings will take effect. Notes : a. You will not be able to view ANY of the Status Monitor features when it is disables (consumables usage, for example). b. To re-enable the Status Monitor, simply perform the same steps above, and for step 4, select the check box for the monitor.

Solution ID

TAUS0808447EN*

Solution Usage

Description Microsoft Windows Vista 64-bit printer driver availability for magicolor and PagePro printers.

Solution Microsoft Windows Vista 64-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Solution ID

TAUS0808448EN*

Solution Usage

Description Microsoft Windows Vista 32-bit printer driver availability for magicolor and PagePro printers.

Solution Microsoft Windows Vista 32-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Solution ID

TAUS1000227EN*

Solution Usage

Description How to reset the fuser counter after replacing the fuser.

Solution After replacing the fuser, perform the following: 1.Press the down arrow to select "Maintenance Menu". 2. Enter password. Default password: "0000". 3. Select "Supplies".

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

30

PagePro 5650EN
4. Select "Replace". 5. Select "Fuser Unit". 6. Select "Yes". SPECIAL NOTE : Solution contribution by SSD Printer Support

Miscellaneous

Solution ID

TAUS1000507EN*

Solution Usage

Description How to use the Universal Printer Driver to see printers on multiple subnets.

Solution CAUSE:The original Universal Printer Driver (UPD) did not use unicast to be able to see printers on other subnets. SOLUTION:Download the Special Universal Printer Driver (PLC/Version 1.2.0.EIT1_07).This driver does support unicast and can see printers on other subnets. The attached file contains specifc OS details and known restrictions for this driver. Note:To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID

TAUS1100242EN*

Solution Usage

Description Universal Printer Driver System Administrator's Guide.

Solution Please see attached Universal Printer Driver System Administrator's Guide. Main topics include: Software Description Install and Uninstall of the UPD Using Universal Printer Drivers Frequently Asked Questions Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KMBT (Japan)

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

31

PagePro 5650EN
Solution ID TABP0808045EN*

Paper Conveyance jams, no-feed, folding, tearing, skewing, curling


Solution Usage

Description Paper misfeedat transfer roller.

Solution To remove the jam: 1. Remove any media from the center output tray. 2. Open the top cover. 3. Hold the toner cartridge by the grip, and then pull it out slowly. 4. Examine the interior after taking out the toner cartridge and removing any misfed media. a. Rotating the roller on the left side helps release misfed media for removal. b. If media is torn, please inspect for remaining media. 5. Hold the toner cartridge by the grip, and then insert it into the slot inside the printer. a. Ensure the toner cartridge is firmly set. 6. Close the top cover Note : Please DO NOT touch the surface of the transfer roller. Doing so may cause the print quality to deteriorate. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TABP1000410EN*

Solution Usage

Description All jobs print from Tray 1.

Solution CAUSE: If Tray 1 is set to paper type ANY and paper size ANY , all jobs will printfrom Tray 1. This is specification. SOLUTION: Change Tray 1 setting to the correct size or type. Changing the size or type from ANY will allow you to feed from Tray 2. The function is defined as follows: "When Tray 1 is set to paper size ANY and paper type ANY , all jobs are being printed from Tray 1 and the default paper tray setting is ignored." Reference machine is HP CLJ4650/5500 and these HP color machines work in the same way. Therefore, with the Konica Minolta printers, all Emperon PostScript machines are programmed to the same specification. As a workaround, please change the paper size to anything except ANY , or change the paper type to anything except ANY . SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001390EN*

Solution Usage

Description Misfeeds or jamming at offset tray.

Solution To cleara misfeed or paper jam at the offset tray, pleasefollow instructions in the attached document. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1100582EN*

Solution Usage

Description One or more of the papertraysare not able to befully insertedinto the machine.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

32

PagePro 5650EN

Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Solution CAUSE:The end user attemptedto adjust the tray(s) to accommodatea paper sizelonger than Legal. Oneach of the papertraysthere are blue tabs on the bottomthatallow the tray to be extendedsolarger paperfits. In some cases,the tray is extended, the customer isunaware and the tray cannot be normally inserted. SOLUTION: Please remove the affected tray and adjust for paper size of Legal or smaller. See attached photo and document for reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TAUS0901400EN*

Solution Usage

Description When Tray Chaining is turned off the printer, it will continue to switch to another tray even if the paper in that tray is a different size than the print job.

Solution Cause: The Auto Continue function on the printer is set on.

Solution: From the Sys Default menu, select Auto Continue and set it to OFF. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

33

PagePro 5650EN
Solution ID TAUS0801522EN*

Software/Driver related
Solution Usage 1

Description In PageScope Data Administrator (PSDA) version 4, when performing Settings for multiple devices (through the "Setting for multiple devices tab", when Editing or Adding accounts), the Data Export completes, but with errors and no information can be written to other devices. This issue occurs with alldevices communicating using OpenAPI version 2.x. Additionally, Japanese characters appear in the "Permitted Functions" section when performing Settings for multiple devices (through the "Setting for multiple devices tab" when Editing or Adding account information).

Solution CAUSE: Updated version of PageScope Data Administrator is required. SOLUTION: These issues have been addressed with the release of PageScope Data Administrator 4.0.4110 which is available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : It is necessary to first uninstall the existing version of PSDA version 4.x and the Device setup utility from Add/Remove Programs, reboot the PC, then install this current version. The following have been changed from the previous version: Fixing the problem as follows: The permitted functions show as Japanese characters. An error occurs to acquire the information of the account group box which does not support in OpenAPI version 2.X of the device. The following version of the firmware of the product that connects to this application must be used. Note : For information on the firmware version of your product and upgrades, contact a service center or the dealer where you purchased the MFP product. bizhub C450/C351 Phase 2.0 (Card version A7 [4037-0100-G00-B6-***]) or later bizhub C250 Phase 2.0 (Card version 88 [4038-0100-G00-75-***]) or later bizhub 750/600 Phase 2.0 (Card version 20 [57AA-0100-G00-20-***]) or later bizhub 500/420 Phase 2.0 (Card version 20 [50GA-0100-G00-20-***]) or later System Requirements Supported OS: Microsoft Windows 2000 Professional (SP4 or later) Microsoft Windows XP Professional/Professional x64 Edition (SP1 or later) Microsoft Windows Vista Business/Enterprise/Business x64 Edition/Enterprise x64 Edition Microsoft .NET Framework 2.0 (Microsoft Windows 2000) Microsoft .NET Framework 2.0 SP1 (Microsoft Windows XP) Microsoft .NET Framework 3.5 (Microsoft Windows Vista) Network:Properly configured TCP/IP protocol. SPECIAL NOTE : Solution contribution by Mark Kemp, ESS/SSD

Solution ID

TAUS0801980EN*

Solution Usage

Description "Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.

Solution CAUSE: Driver incompatibility. SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the labels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS0806033EN*

Solution Usage

Description Tabs in driver are in a foreign language (usually Spanish).

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

34

PagePro 5650EN

Software/Driver related

Solution

Tabs in Driver Appear in Foreign Language (and Other Common Driver/Communication Issues) USB 1. Go to the Printer Folder. 2. Right click the printer icon and choose Delete. 3. Go to Add/Remove programs in the Control Panel Folder. 4. Scroll down to locate the printer and highlight it. Select Remove. When prompted to reboot, choose No. 5. Right click on My Computer and choose Properties. 6. Click on the Hardware tab and then choose Device Manager. 7. Click on the + (plus) sign next to Universal Serial Bus Controller to expand it. 8. Under Universal Serial Bus Controller you will see USB Printing Support ... right click USB Printing Support and choose Uninstall. 9. Go to Start, Run and type in 'c:\\windows\\inf' or 'c:\\winnt\\inf' (without the quotes) and click OK. 10. In the INF folder that opens, choose Search from the top. For some Windows 98 systems, if you don't see a search option, try pressing CTRL+F to open up search Windows. 11. Choose All Files and Folders. 12. In the top box labeled All or Part of the file name type in 'oem*.inf' (without the quotes). 13. In the second box labeled A Word or Phrase in the file type in 'minolta' (without the quotes). 14. Click search. 15. Delete any files that are found by the search. 16. Close this window. 17. Go to Start, Run and type in 'c:\\windows\\system32\\spool\\drivers\\w32x86' or 'c:\\winnt\\system32\\spool\\drivers\\w32x86' (without the quotes) and click OK. 18. In this folder you should see a Minolta folder. Delete it. 19. Insert the printer's Software CD into the CD-ROM drive. When it comes up to Choose Demonstration Language close out of it. 20. Turn off the printer, then restart the computer (with printer still off). 21. When the computer is rebooted completely turn the printer back on. 22. When the computer is rebooted the Found New Hardware Wizard may or may not appear. If it does appear proceed with the next step. If it does not appear, then skip to step 35. 23. The Wizard will search and come up with a list. Scroll over to the right of the list and you will find the locations of the driver. 24. Find the driver located in driver\\english\\{operating system folder}\, then click on it and choose Next. See table below for possible other paths for various printer models. If your printer model is not listed below, use the paths below as a pattern to help determine where the files may be on the CD for your printer.

1200W/1250W CD:\drivers\english\{operating system folder}\

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

35

PagePro 5650EN
1250E CD:\drivers\{operating system folder}\\ps\english 1300/1350 CD:\Drivers\English\{operating system folder}\ 2300W/2300DL/2350 CD:\Drivers\English\{operating system folder}\ 2430DL CD:\Drivers\English\{operating system folder}\\main (or uni) 2400W CD:\Drivers\English\{operating system folder}\ 2450 CD:\Drivers\English\{operating system folder}\ 5430DL CD:\Drivers\English\{operating system folder}\ 5440DL CD:\Drivers\English\{operating system folder}\\main (or uni) 5450 CD:\Drivers\English\{operating system folder}\ 3100 CD:\Platform\{operating system folder}\\english 25.. The Wizard will complete the installation process. 26. After installation is complete go to the Printers Folder, right click the printer icon and choose Properties. 27. Click on the Ports tab. 28. You will see a check mark next to a port that says USB... 29. Move the cursor over that Port and the PC will identify which USB port it is on (e.g. USB001). 30. Close the Properties dialog box and left click on My Computer. 31. Double click on the CD-ROM drive to activate the Auto Installer on the CD. 32. Continue through the CD automatic installation to complete the printer setup. 33. When it asks for a port make sure you select the same one that was checked in the Port tab from earlier (e.g. USB001).

Software/Driver related

34. If a message appears that says a printer with the same name is already installed..., choose Yes. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using the Setup.exe procedure ... but only do this AFTER performing the steps above. Only perform the steps below if the Found New Hardware Wizard did not come up in step 22: 35. Left click on My Computer. 36. Double click on the CD-ROM drive to activate the Auto Installer on the CD. 37. Continue through the CD automatic installation to complete the printer setup. 38. If a message appears that says a printer with the same name is already installed..., choose Yes. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using the Setup.exe procedure ... but only do this AFTER performing the steps above.

Parallel 1. Go to the Printer Folder. 2. Right click the printer icon and choose Delete. 3. Go to Add/Remove programs in the Control Panel Folder. 4. Scroll to locate the printer and highlight it. Select Remove. When prompted to reboot, choose No. 5. Right click on My Computer and choose Properties.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

36

PagePro 5650EN
6. Click on the Hardware tab and then choose Device Manager. 7. Click on the + (plus) sign next to Ports to expand it. 8. Under Ports you will see ECP Printer Port LPT1. 9. Right click ECP Printer Port LPT1 and choose Uninstall. 10. Go to Start, Run and type in 'c:\\windows\\inf' or 'c:\\winnt\\inf' (without the quotes) and click OK.

Software/Driver related

11. In the INF folder that opens, choose Search from the top. For some Windows 98 systems, if you don't see a search option, try pressing CTRL+F to open up search Windows. 12. Choose All Files and Folders. 13. In the top box labeled All or Part of the file name type in 'oem*.inf' (without the quotes). 14. In the second box labeled A Word or Phrase in the file type in 'minolta' (without the quotes). 15. Click search. 16. Delete any files that are found by the search. 17. Close this window. 18. Go to Start, Run and type in 'c:\\windows\\system32\\spool\\drivers\\w32x86' or 'c:\\winnt\\system32\\spool\\drivers\\w32x86' (without the quotes) and click OK. 19. In this folder you should see a Minolta folder. Delete it. 20. Insert the printer's Software CD into the CD-ROM drive. When it comes up to Choose Demonstration Language close out of it. 21. Restart the computer. 22. When the computer is rebooted the Found New Hardware Wizard may or may not appear. If it does appear proceed with the next step. If it does not appear, then skip to step 27. 23. Click Next. 24. It will search and come up with a list. Scroll over to the right of the list and you will find the locations of the driver. 25. Find the driver located in driver\\english\\{operating system folder}\, then click on it and choose Next. See table below for possible other paths for various printer models. If your printer model is not listed below, use the paths below as a pattern to help determine where the files may be on the CD for your printer.

1200W/1250W CD:\drivers\english\{operating system folder}\ 1250E CD:\drivers\{operating system folder}\\ps\english 1300/1350 CD:\Drivers\English\{operating system folder}\ 2300W/2300DL/2350 CD:\Drivers\English\{operating system folder}\ 2430DL CD:\Drivers\English\{operating system folder}\\main (or uni) 2400W CD:\Drivers\English\{operating system folder}\ 2450 CD:\Drivers\English\{operating system folder}\ 5430DL CD:\Drivers\English\{operating system folder}\ 5440DL

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

37

PagePro 5650EN
CD:\Drivers\English\{operating system folder}\\main (or uni) 5450 CD:\Drivers\English\{operating system folder}\

Software/Driver related

3100 CD:\Platform\{operating system folder}\\english 26. The Wizard will complete the installation process. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using the Setup.exe procedure ... but only do this AFTER performing the steps above. Only perform the steps below if the Found New Hardware Wizard did not come up in step 22: 27. Left click on My Computer. 28. Double click on the CD-ROM drive to activate the Auto Installer on the CD. 29. Continue through the CD automatic installation to complete the printer setup. 30. If a message appears that says a printer with the same name is already installed..., choose Yes. If you do not have the Status Monitor available after performing the instructions above, you can run the extra step of installing the driver again using the Setup.exe procedure ... but only do this AFTER performing the steps above.

Solution ID

TABP0901422EN*

Solution Usage

Description Microsoft Word will not recognize correct paper size, number of copies, or paper type when useing the print button.

Solution There is a bug in theMicrosoft Word 2002print button. It does not pull up a print dialogue box. A work around is going to > File > Print and the Print Dialogue Box will appear as normal and you may enter properties normally. Anothersolution is to change the driver properties from Control Panel > Printers then right clicking the printer icon and going to Preferences. SPECIAL NOTE: Solution contribution by KMBS - Mobile, AL

Solution ID

TAUS0802720EN*

Solution Usage

Description Macintosh computer cannot read the Software Utilities CD-ROM.

Solution PROBABLE CAUSES: 1. CD-ROM software needs to be installed if a new CD-ROM was added, or reinstalled if the CD-ROM software is corrupt. If a new CD-ROM was installed, make sure CD-ROM software is loaded (the CD-ROM software is already installed on Macintosh computers that come with CD-ROM drives). The easiest way to install any Macintosh CD-ROM software is by reinstalling the system software. 2. The Foreign File Access extension is not installed and enabled. Make sure that the Foreign File Access extension is installed and turned on. Use the Extensions Manager control panel in the Control Panels folder (in the Apple menu) to turn it on. Then restart your computer.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

38

PagePro 5650EN

Software/Driver related

Solution ID

TAUS0802810EN*

Solution Usage

Description Unable to print via Microsoft Windows Vista.

Solution CAUSE: Security restrictions. SOLUTION: Enable write permissions on the C:\Windows\Temp folder . If that does not work try disabling the UAC .

Solution ID

TAUS0802812EN*

Solution Usage

Description Driver tabs/properties are in a foreign language.

Solution CAUSE: Driver not installed correctly. SOLUTION: Make corrections in the computer/driver installation/configuration . Ensure that you perform the steps slowly so as not to miss one. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Solution ID

TAUS1100026EN*

Solution Usage

Description Microsoft Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers.

Solution CAUSE: "PopUP Authentication Dialog When Printing" is selected. SOLUTION: Disable "Print in background" in PowerPoint 2007. 1.Click onthe OfficeButton on the top left-hand corner. 2. Select PowerPoint Options at the bottom. 3.Click onAdvanced on the left pane. 4. Deselect Print in background under the "Print" section. SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

39

PagePro 5650EN

Software/Driver related

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

40

PagePro 5650EN
Solution ID TAUS0900454EN*

Warm-up, wrong display, incorrect operation, lock-up


Solution Usage 1

Description Fuser error0500.

Solution CAUSE:Heating roller warm-up failure.

The fusing temperature does not reach the predetermined value after the lapse of the predetermined period of time. The heater lamp remains ON for 10 seconds or more in the standby state. The fusing temperature is 125 degrees C. or less during a print cycle. The fusing temperature is 220 degrees C. or more. An open-circuited thermistor is detected. SOLUTION:To correct: 1.Check Fuser assembly for proper installation. 2.Check the Fuser assembly, DCPU and PRCB for proper connection and correct as necessary. 3.Change Fuser assembly. 4.Change PRCB. 5.Change DCPU. PARTS

Fuser assembly (p/n A0DX PP1W 00 for bizhub 40P/40PX/PagePro 5650EN or p/n A0DX PP1S 00 for PagePro 4650EN) DCPU (p/n A0DX PP0Q 00 for bizhub 40P/40PX/PagePro 5650EN or p/n A0DX PP0N 00 for PagePro 4650EN) PRCB (p/n A0DX PP2T 01 for bizhub 40P/40PX/PagePro 5650EN or p/n A0DX PP2S 01 for PagePro 4650EN) SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP0900920EN*

Solution Usage

Description "Toner Empty" message after only a few pages or within a day of being installed in the printer. will not reset afterinserting a new toner cartridge.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

41

PagePro 5650EN
Solution After only a few pages or within a day of being installed in the printer. CAUSE: Toner in the cartridge compacted or unevenly distributed.

Warm-up, wrong display, incorrect operation, lock-up

SOLUTION: If the printer has indicated that the unit is low/empty/depleted, then you need to purchase a BRAND NEW unit and install it. Printing can continue even though the warning appears. However, the color gradually fades out, so replace the toner cartridge as soon as possible. Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself. The toner is nontoxic. If you get toner on your skin, wash it off with cool water and a mild soap. If you get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off. Do not hold, stand or store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed. CAUTION : Do not use refilled toner cartridges. Any damage to the printer or quality problems caused by a refilled toner cartridge will void your warranty. No technical support is provided to recover from these problems. Will not reset afterinserting a new toner cartridge. CAUSE:An incorrectHigh Capacity toner cartridge (printer type EU or AP) was inserted. SOLUTION: Ensure that thecorrect High Capacity toner cartridge is inserted (AM). Please refer to the following table.

Replacing the toner cartridge To replace the toner cartridge: 1. Open the printer front cover. 2. Hold the toner cartridge by the grip, and then pull it out slowly. 3. Take the new toner cartridge out of the box. 4. Holding it firmly with both hands, rock the toner cartridge left and right, forward and backward, to distribute the toner evenly. Do not touch the developing roller of the toner cartridge; otherwise image quality may decrease. 5. Placing the toner cartridge on a flat surface, pull out the seal horizontally. 6. Hold the toner cartridge by the grip, and then insert it into the slot inside the printer. 7. Close the top cover securely. WARNING : If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1000553EN*

Solution Usage

Description Service Call 0300.

Solution

CAUSE: Polygon motor failure. SOLUTION: Reboot the printer. This often clears the service message, and printer operation can resume. If the problem persists, check the cable and connector for proper connection and correct as necessary. If the error code reoccurs, the PH Unit and/or PRCB may need to be replaced. PagePro 4650EN PH unit - p/n A0DX PP0H 00 PRCB-p/n A0DX PP2S 01 PagePro 5650EN PH unit -p/n A0DX PP0G 00 PRCB -p/n A0DX PP2T 01 SPECIAL NOTE : Solution contribution by SSD Printer Support

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

42

PagePro 5650EN

Warm-up, wrong display, incorrect operation, lock-up


Solution Usage

Solution ID

TABP1000555EN*

Description Service Call 0046.

Solution

CAUSE: Fusing cooling fan motor failure. SOLUTION: Inspect the FM1 connector for proper connection and for possible overload. Correct as necessary.( FM1 operation check onPRCB atP/J24-16) If problem persists, FM1 and/or PRCB may need to be replaced.

PagePro 4650EN FM1 (p/n A0DX PP15 00) PRCB (p/n A0DX PP2S 01)

PagePro 5650EN FM1 (p/n A0DX PP16 00) PRCB (p/n A0DX PP2T 01) SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001258EN*

Solution Usage

Description One of the following messages may be indicated. bizhub C35

magicolor 4650DN/4650EN/5650EN/5670EN/PagePro 4650EN/5650EN

Solution CAUSE: Proper communication has failed while receiving or sending the command between the MFPB and the PRCB. SOLUTION: To resolve the issue, please perform the following steps: 1. Reboot the main body. 2. Check the PRCB and MFPB connectors for proper connection and correct as necessary. 3. If the problem persists, the PRCB or MFPB may need to be replaced. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TAUS0801996EN*

Solution Usage May 2011

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

43

PagePro 5650EN

Warm-up, wrong display, incorrect operation, lock-up

Description When trying to print from Microsoft Windows XP and the printer is connected via USB, it will not come out of Energy Saver (sleep) mode.

Solution CAUSE: Power management is enabled. SOLUTION: Disable power management of the USB hub. Note : If you perform the following procedure, you may also reduce the battery life on a portable computer. To disable power management on the USB hub, follow these steps: 1. Click Start, click Run, type devmgmt.msc, and then click OK. 2. Expand the Universal Serial Bus controllers node, and then follow these steps for each USB Root Hub that is listed: a. Right-click the USB Root Hub, and then click Properties. b. Click the Power Management tab. c. Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.

Solution ID

TAUS0802738EN*

Solution Usage

Description Printer panel window should display, but is blank.

Solution CAUSE: Interruption during power up sequence or possible corrupt system code. SOLUTION: Restart the printer. If the printer panel window still does not have a display, please upgrade to the latest printer system code .

Solution ID

TAUS0802739EN*

Solution Usage

Description Print job does not wake printer out of energy save mode.

Solution CAUSE: Known issue with Microsoft Windows XP and USB device energy save feature. SOLUTION: If trying to print from Microsoft Windows XP and printer connect via USB will not come out of energy saver (or sleep mode), please see the Microsoft Technical Bulletin KB871233 .

Solution ID Description

TAUS0802740EN*

Solution Usage

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

44

PagePro 5650EN
Printer never boots, shows "Calibrating" and "Warming up" only.

Warm-up, wrong display, incorrect operation, lock-up

Solution CAUSE: Poorly grounded outlet. SOLUTION: Ensure the printer is plugged into an outlet that is properly grounded.

Solution ID

TAUS0802743EN*

Solution Usage

Description Printer stays on "Initializing" if rebooted.

Solution CAUSE: Possible memory or communication problem. SOLUTION: Disconnect all communication cables from printer and reboot printer. If problem persists, reseat the printer memory and meets specifications . verify that the memory

Solution ID

TAUS1103515EN*

Solution Usage

Description Many times the printer does not recognize the brand new toner; the toner status bar in the display shows 100% but after few prints the toner goes down to 3%. There is no "Toner near empty" message and the printer is operational.

Solution CAUSE: Toner in the cartridge may be compacted or unevenly distributed. When this happens, the controller receives the near empty signal and changes the toner remaining to 3%. (3% is the near empty value as controller) Therefore, it actually becomes like 3% even though there is a toner, because a real consumption level notification is not sent to the controller. Note : Shortly after the toner cartridge is inserted, the toner sensor detects the remaining amount of toner as near empty (3%). The controller resets the remaining amount of toner data when it receives this "near empty" signal. As the agitator works during printer operation, toner will become level in the cartridge, yet the controller is unable to restore this "remaining toner" data because the printer has no memory (CSIC or I-Chip) to recall the real consumption level. SOLUTION: Prior to inserting a new Toner Cartridge please shake well. Hold it firmly with both hands, rock the toner cartridge left and right, forward and backward to distribute the toner evenly. Do not touch the developing roller of the toner cartridge; otherwise image quality may decrease. CAUTION : Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself. The toner is nontoxic. If you get toner on your skin, wash it off with cool water and a mild soap. If you get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off. Do not hold, stand or store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed.

Replacing the toner cartridge To replace the toner cartridge: 1. Open the printer front cover. 2. Hold the toner cartridge by the grip, and then pull it out slowly. 3. Take the new toner cartridge out of the box. 4. Holding it firmly with both hands, rock the toner cartridge left and right, forward and backward, to distribute the toner evenly. Do not touch the developing roller of the toner cartridge; otherwise image quality may decrease. 5. Placing the toner cartridge on a flat surface, pull out the seal horizontally.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

45

PagePro 5650EN

Warm-up, wrong display, incorrect operation, lock-up

6. Hold the toner cartridge by the grip, and then insert it into the slot inside the printer. 7. Close the top cover securely. WARNING : If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. SPECIAL NOTE : Solution contribution by KMBT (Japan)

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

May 2011

46