WhirlPool Duet Washer

Whirlpool Duet Washer Fault Codes
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Duet Washer Failure Code F/H No water detected entering machine or Pressure switch trip not detected. If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed. Or If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash. Condition Check/Repair Press PAUSE/CANCEL twice to clear the display. If there is no water in the unit: 1. Make sure that both valves at the water source(s) are turned on all the way. 2. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves 3. Verify inlet valve operation If there is water in the unit: 1. Verify Drain pump operation 2. Pressure Switch Hose is in good condition and properly connected to Tub and Pressure switch Verify there is not a siphon problem Verify wire harness connections to:Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU) Check all hoses for possible leaks Verify pressure switch operation Verify flow meter operation Verify CCU operati Press PAUSE/CANCEL twice to clear the display. Check the drain hose and make sure it is not plugged or kinked. Check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. If the above does not correct the problem, replace the pump.
F/02 Long Drain If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed. NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.
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F/05 Water Temperature Sensor Error If during the water heating step in wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed, the "F/05" error code will be displayed. F/06 Drive Motor Tachometer Error The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during highspeed spin, the door will be unlocked after 3 minutes. Check wire harness connections between the Drive Motor/Tachometer and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU) Check the Drive Motor Check the MCU Check the Wire Harness Check the Water Temperature Sensor, Heating Element and Element Relay Check connections to the Sensor, Heating Element and Relay
F/07 Motor Control Unit Error The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes. Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU) Check the MCU Check the Drive Motor Check the Wire Harness
F/09 Overflow Condition If the Overflow contact on the pressure switch is Closed for more than 60 seconds and Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service. Check the drain hose and make sure it is not plugged or inked. Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU) Check/Clean Drain Pump Filter of foreign objects Check for Drain Pump Failure Check the Inlet Valve for proper shut off Check the Pressure switch for proper operation
F/10 Motor Control Unit (MCU) Heat Sink Thermal Trip If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation. Check Wire Harness connectors to the MCU, and Central Control Unit (CCU) Check the Drive system for any worn or failed components Check MCU
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stop motor functions and an "F/10" will be displayed. F/11 Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
Check Motor
Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) Check the Drive system for any worn or failed components Check MCU Check CCU Check Motor Check Wire Harness
F/13 Dispenser Circuit Error If the dispenser motor is not able to be driven to it's proper position. Check mechanical linkage from dispenser motor to the top of the dispenser. Check Wire Harness connections to the dispenser motor and Central Control Unit (CCU) Check Dispenser Motor
F/14 EEPROM Error The Central Control Unit (CCU) receives it's data from an EEPROM on board the CCU. If there is an error reading this data, it will cause this error. F/15 Motor Control Unit (MCU) Error If the MCU detects multiple resets or errors during a wash cycle, it will go into this error mode. Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) Check Drive belt Check MCU Check Motor Check Wire Harness A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error. Check CCU
Sud SUDS LOCK (Overdose of Detergent detected during the Wash Cycle) The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If "Sud" is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds. If too much detergent was used, run the unit through a Rinse/Spin cycle, then a Normal cycle, without adding any detergent. This should clear the unit of the excess detergent. Check the drain hose and make sure it is not plugged or kinked. Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
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Check/Clean Drain Pump Filter of foreign objects Check Drain Pump Check Pressure Switch Check CCU F/dL Door Lock Error A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. Door Lock Mechanism broken or removed from the Door Check Door Lock/Switch Assembly Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) Door Lock/Switch Assembly Failure
F/dU Door Unlock Error A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error. Door Lock Mechanism broken. Check Door Lock/Switch Assembly for foreign objects Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) Door Lock/Switch Assembly Failure
Duet Sport Washer Failure Code F01 EEPROM ERROR A communication error between the Central Control Unit (CCU) and the EEPROM onboard the CCU occurred. PUMP DRIVE ERROR The pump driver fails to activate. MAIN RELAYS ERROR One of the main relays is not working properly. F03 HEATER SC TO GROUND The Heater has a internal short circuit. Short circuit of Heater to Ground. Measure insulating resistance of heater between contact and housing (norm. 2 M ). Replace heater. Perform test program. A power glitch may cause this error. Unplug washer or disconnect power for two minutes. Verify CCU operation by running a Diagnostic Test or any cycle. Replace CCU board. The relay might be soldered or always open. Replace CCU board. Condition Check/Repair
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F11 MOTOR CONTROL UNIT ERROR The Motor Control Unit has internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high-speed spin the door unlocks after 3 minutes.
1. Unplug washer or disconnect power. 2. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and b etween the MCU and the Central Control Unit (CCU). Check the motor and do a continuity test. 3. Plug in washer or reconnect power. 4. Check the MCU by looking for operations of the drive motor. 5. Check the drive motor for powered rotations. 6. Replace MCU board. If there is no water in the unit: Make sure that both valves at the water source (s) are turned on all the way. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves. Verify inlet valve operation. If there is water in the unit: Verify drain pump operation. Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch. 1. Verify there is not a siphon problem. 2. Press PAUSE/CANCEL twice to clear the display. The machine will drain for 3 minutes before unlocking the door. 3. Unplug washer or disconnect power. 4. Verify wire harness connections to inlet valves, pressure switch, drain pump and Central Control Unit (CCU). 5. Check all hoses for possible leaks. 6. Plug in washer or reconnect power 7. Verify pressure switch operation. 8. Verify CCU operation by running a Diagnostic Test or any cycle. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check the electrical connections at the pump and make sure the pump is running. 4. Check the drain pump filter for foreign objects. 5. Plug in washer or reconnect power. 6. If the above does not correct the problem, go to step 7. 7. Unplug washer or disconnect power. 8. Replace the pump. Possible Causes/Procedure Door lock mechanism is broken or removed from door.
F20 NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. The pressure switch is not tripped after 6 minutes.
F21 LONG DRAIN If the drain time exceeds 8 minutes the water valves turn off. NOTES: After 4 minutes the Sd error will be displayed, then 4 minutes later the F/21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display.
F22 DOOR LOCK ERROR After 6 failed attempts to lock the door.
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Door switch/lock unit failure. 1. Unplug washer or disconnect power. 2. Check door switch/lock unit. 3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU). F23 1. Unplug washer or disconnect power. HEATER FAILURE 2. Check connection to water heater. If the temperature increase during the 3. Check resistance of heating element, if first 40 minutes is less than 86F (30C). present on this model. (abnormal = infinity) 4. Check the water temperature sensor and connection to it. Refer to the Water Temperature Sensor section. WATER TEMPERATURE SENSOR ERROR If the water temperature sensor (NTC) value is out of range (23F to 217F[-5 C to 103C]) during the water-heating step of the WASH cycle. NOTE: To find correct Ohm reading refer to the Water Temperature Sensor section. F25 DRIVE MOTOR TACHOMETER ERROR If the control is unable to properly detect motor speed, the machine shuts down. If a failure occurs during high-speed spin, the door unlocks after 3 minutes. 1. Unplug washer or disconnect power. 2. Check the water temperature sensor and connection to it. 3. Check resistance of heating element, if present on this model. (abnormal = infinity) 4. Refer to the Water Temperature Sensor section.
F24
1. Verify the shipping system including shipping bolts, spacers and cables are removed. 2. Unplug washer or disconnect power. 3. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU). 4. Plug in washer or reconnect power. 5. Check the MCU by looking for operations of the drive motor. 6. Check the drive motor for powered rotations. Door not opened during 3 consecutive cycles. 1. Open and close the door. 2. Verify CCU operation by running a Diagnostic Test or any cycle. Door switch open while door is locked. 1. Push the door and check if it is completely closed. 2. Verify CCU operation by running a Diagnostic Test or any cycle. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power.
F26 DOOR SWITCH ERROR If the door has not been opened for 3 consecutive cycles or the door switch is open while the door is locked for more than 5 seconds.
F27 OVERFLOW CONDITION If the overflow contact on the pressure
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switch is closed for more than 60 seconds, an Overflow Condition occurs. In an overflow condition, the door remains locked and the drain pump runs constantly, even if PAUSE/CANCEL is pressed twice and the display is cleared. Turn off hot and cold water faucets and unplug the unit before servicing. F28 SERIAL COMMUNICATION ERROR The communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
3. Check wire harness connections to the drain pump, pressure switch, water inlet value, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Check for drain pump failure. 6. Check the inlet valve for proper shut off. 7. Check the pressure switch for proper operation. 1. Unplug washer or disconnect power. 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). Check connections of the CCU board within the housing. Make sure all grounding switches are engaged. 3. Check the drive system for any worn or failed components. 4. Plug in washer or reconnect power. 5. Verify CCU operation by running a Diagnostic Test or any cycle. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 8. Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. Door lock mechanism is broken. Door switch/lock unit failure. 1. Check door switch/lock unit for foreign objects. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the door switch/lock unit and Central Control Unit (CCU). NOTE: The door switch/lock unit can be manually unlocked. See Manually Unlocking The Door Lock System. 1. Unplug washer or disconnect power. 2. Check mechanical linkage from dispenser motor to the top of the dispenser. 3. Check wire harness connections to the dispenser motor and Central Control Unit (CCU). 4. Check dispenser motor for powered rotations.
F29 DOOR UNLOCK ERROR If the door unlock has failed 6 times.
F30 DISPENSER SYSTEM ERROR When the dispenser motor cannot be driven to its proper position.
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F31 MCU FAILURE If the heat sink gets too hot, the Motor Control Unit (MCU) will stop the motor, the MCU will communicate this failure to the Central Control Unit (CCU), then the CCU will reset the MCU. If the condition continues four times, the F31 code will show.
1. Check for proper installation, verify the unit is not located near a source of heat and has proper ventilation. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). 4. Check the drive system for any worn or failed components. 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 1. Check Pressure Switch harness for continuity. 2. Check Pressure Switch for correct working with a DVM/VOM. 3. To manually check the function of the Pressure Switch, remove hose from switch and apply air to switch. Audible clicks will be heard from the switch.
F32 PRESSURE SWITCH FAILURE If there is no electrical supply to the Pressure Switch from the CCU or if the Pressure Switch contacts are worn out, then a Pressure Switch Failure is displayed F33
PUMP DRIVE SYSTEM ERROR 1. Unplug washer or disconnect power. When the connection between pump and 2. Check wire harness connections to the the Central Control Unit (CCU) is lost. pump and Central Control Unit (CCU). 3. Plug in washer or reconnect power. 4. Verify CCU operation by running a Diagnostic Test or any cycle. Refer to the Continuity tests. MOTOR CONTROL UNIT FAILURE REPETITIVE UNDERVOLTAGE The Motor Control Unit continuously checks for voltage. If during one wash cycle 4 undervoltages occur then a Motor Control Unit failure is displayed. 1. Household power supply is too low. 2. Check the wire harness connections to the Motor Control Unit, Central Control Unit, and Interference Filter. 3. Replace the Motor Control Unit.
F42
F70 CENTRAL CONTROL UNIT HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the Central Control Unit to the User Interface. F71 USER INTERFACE HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication
1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating. 4. Replace Central Control Unit if drum is not moving 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating.
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is detected from the User Interface to the 4. Replace Central Control Unit if drum is not Central Control Unit. moving. F99 NOT SUPPORTED User selected on the UI the unsuppor ted Cycle on the CCU. Mismatch of User Interface and CCU or corrupted EEPROM. 1. Perform Service Cycle to pair the UI and CCU SW. 2. Replace User Interface. If failure still present: 3. Replace also the CCU. NOTE: During first power up of new CCU and UI combination, a bootphase (uploading parameters) will be performed.
rL
LOAD INSIDE DRUM DURING Remove clothes from drum and start the cycle CLEANING again. WASHER CYCLE If at the start of the CLEANING WASHER cycle a load is detected inside the drum. NOTE: Detects by weight. SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again. If too much detergent was used: Run the unit through a RINSE/SPIN cycle. Run a NORMAL cycle without adding any detergent. This should clear the unit of the excess detergent. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Plug in washer or reconnect power. 6. Check drain pump. 7. Check the pressure switch. 8. Verify CCU operation by running a Diagnostic Test or any cycle. If too much detergent was used: Run the unit through a RINSE/SPIN cycle. Run a NORMAL cycle without adding any detergent. This should clear the unit of the excess detergent. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects.
Sd
Sud
SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again.
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5. Plug in washer or reconnect power. 6. Check drain pump. 7. Check the pressure switch. 8. Verify CCU operation by running a Diagnostic Test or any cycle.
Some models do not have the display to show the failure codes. They use the status lights on the touchpad/LED. Failure Code F01 LED Status Duet Sport Add a Garment Add a Garment F11 F20 F21 F22 F23 F24 F25 F26 F27 F28 F29 F30 F31 F33 rL Add a Garment, Wash, Spin Rinse, Cycle Complete Add a Garment, Rinse, Cycle Complete Wash, Rinse, Cycle Complete Add a Garment, Wash, Rinse, Cycle Complete Spin, Cycle Complete Add a Garment, Spin, Cycle Complete Wash, Spin, Cycle Complete Add a Garment, Wash, Spin, Cycle Complete Rinse, Spin, Cycle Complete Add a Garment, Rinse, Spin, Cycle Complete Wash, Rinse, Spin, Cycle Complete Add a Garment, Wash, Rinse, Spin, Cycle Complete Add a Garment Wash Add a Garment, Soak/Prewash, Rinse Wash, Spin Add a Garment, Wash, Spin Soak/Prewash, Wash, Spin Add a Garment, Soak/Prewash, Wash, Spin Rinse, Spin Add a Garment, Rinse, Spin, Soak/Prewash, Rinse, Spin Add a Garment, Soak/Prewash, Rinse, Spin Wash, Rinse, Spin Add a Garment, Wash, Rinse, Spin Soak/Prewash, Wash, Rinse, Spin Add a Garment, Soak/Prewash, Wash, Rinse, Spin Add a Garment, Cycle Complete Soak/Prewash, Cycle Complete LED Status Duet Sport HT
Duet Steamer Washer Failure Code Condition Check/Repair
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F01 EEPROM ERROR A communication error between the Central Control Unit (CCU) and the EEPROM onboard the CCU occurred. PUMP DRIVE ERROR The pump driver fails to activate. MAIN RELAYS ERROR One of the main relays is not working properly. F03 HEATER SC TO GROUND The Heater has a internal short circuit. Short circuit of Heater to Ground. Measure insulating resistance of heater between contact and housing (norm. 2 M ). Replace heater. Perform test program. A power glitch may cause this error. Unplug washer or disconnect power for two minutes. Verify CCU operation by running a Diagnostic Test or any cycle. Replace CCU board. The relay might be soldered or always open. Replace CCU board.
F06
STEAMER DEFECT The Steamer temperature has not reached the correct value. The failure will be reset after running the Diagnostic Test Program.
1. Check Steamer for continuity (Abnormal =infi nity). 2. Check the harness between the Steamer and the Steamer Electronic board. 3. Check that NTC resistance of the Steamer is in range between 170 k and 300 , refer to Temperature Sensor table on page 10. If resistance is 0 or infi nite value, replace NTC. 4. Check calcifi cation of steamer element. In normal use (a little blockage is normal) the steamer cleans itself. If you cant look through it, exchange Steamer. 5. Exchange Steamer if it is totally blocked. 1. Unplug washer or disconnect power. 2. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and b etween the MCU and the Central Control Unit (CCU). Check the motor and do a continuity test. 3. Plug in washer or reconnect power. 4. Check the MCU by looking for operations of the drive motor. 5. Check the drive motor for powered rotations. 6. Replace MCU board.
F11 MOTOR CONTROL UNIT ERROR The Motor Control Unit has internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high-speed spin the door unlocks after 3 minutes.
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F20 NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. If after 30 seconds not minimum 0.1l of water entered or maximum fi ll time of 13 minutes is exceeded, the valves will be turned off and the error code will be displayed. Press PAUSE/CANCEL twice to clear the display.
If there is no water in the unit: Make sure that both valves at the water source(s) are turned on all the way. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves. Verify inlet valve operation. If there is water in the unit: Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch. 1. Unplug washer or disconnect power. 2. Verify there is not a siphon problem. 3. Verify wire harness connections to inlet valves, pressure switch, flow meter, and Central Control Unit (CCU). 4. Check all hoses for possible leaks. 5. Plug in washer or reconnect power. 6. Verify pressure switch operation. 7. Verify flow meter operation by blowing air through the part and measuring the resistance. 8. Verify CCU operation by running a Diagnostic test or any cycle. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check the electrical connections at the pump and make sure the pump is running. 4. Check the drain pump filter for foreign objects. 5. Plug in washer or reconnect power. 6. If the above does not correct the problem, go to step 7. 7. Unplug washer or disconnect power. 8. Replace the pump. Possible Causes/Procedure Door lock mechanism is broken or removed from door. Door switch/lock unit failure. 1. Unplug washer or disconnect power. 2. Check door switch/lock unit. 3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU).
F21 LONG DRAIN If the drain time exceeds 8 minutes the water valves turn off. NOTES: After 4 minutes the Sd error will be displayed, then 4 minutes later the F/21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display.
F22 DOOR LOCK ERROR After 6 failed attempts to lock the door.
F23
1. Unplug washer or disconnect power. HEATER FAILURE 2. Check connection to water heater. If the temperature increase during the 3. Check resistance of heating element, if first 40 minutes is less than 86F (30C). present on this model. (abnormal = infinity) 4. Check the water temperature sensor and connection to it. Refer to the Water Temperature Sensor section.
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F24 WATER TEMPERATURE SENSOR ERROR If the water temperature sensor (NTC) value is out of range (23F to 217F[-5 C to 103C]) during the water-heating step of the WASH cycle. NOTE: To find correct Ohm reading refer to the Water Temperature Sensor section. F25 DRIVE MOTOR TACHOMETER ERROR If the control is unable to properly detect motor speed, the machine shuts down. If a failure occurs during high-speed spin, the door unlocks after 3 minutes.
1. Unplug washer or disconnect power. 2. Check the water temperature sensor and connection to it. 3. Check resistance of heating element, if present on this model. (abnormal = infinity) 4. Refer to the Water Temperature Sensor section.
1. Verify the shipping system including shipping bolts, spacers and cables are removed. 2. Unplug washer or disconnect power. 3. Check drive motor tachometer resistance. It should be approx. 115 . 4. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU). 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations.
F26 DOOR SWITCH ERROR If the door has not been opened for 3 consecutive cycles or the door switch is open while the door is locked for more than 5 seconds. Door not opened during 3 consecutive cycles. 1. Open and close the door. 2. Verify CCU operation by running a Diagnostic Test or any cycle. Door switch open while door is locked. 1. Push the door and check if it is completely closed. 2. Verify CCU operation by running a Diagnostic Test or any cycle. 3. Check door switch contacts. 4. The resistance of both door coils (between pin 1 and 3) should be approx. 320 . 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, water inlet value, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Check for drain pump failure.
F27 OVERFLOW CONDITION If the overflow contact on the pressure switch is closed for more than 60 seconds, an Overflow Condition occurs. In an overflow condition, the door remains locked and the drain pump runs constantly, even if PAUSE/CANCEL is pressed twice and the display is cleared.
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Turn off hot and cold water faucets and unplug the unit before servicing. F28 SERIAL COMMUNICATION ERROR The communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
6. Check the inlet valve for proper shut off. 7. Check the pressure switch for proper operation. 1. Unplug washer or disconnect power. 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). Check connections of the CCU board within the housing. Make sure all grounding switches are engaged. 3. Check the drive system for any worn or failed components. 4. Plug in washer or reconnect power. 5. Verify CCU operation by running a Diagnostic Test or any cycle. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 8. Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. 9. Check doorswitch system. (See checklist of F26 and F29). The doorswitch may cause an interference for the powersupply of the MCU.
F29 DOOR UNLOCK ERROR If the door unlock has failed 6 times. Door lock mechanism is broken. Door switch/lock unit failure. 1. Check door switch/lock unit for foreign objects. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the door switch/lock unit and Central Control Unit (CCU). 4. Check door switch contacts. 5. The resistance of both door coils (between pin 1 and 3) should be approx. 320 . NOTE: The door switch/lock unit can be manually unlocked. See Manually Unlocking The Door Lock System. F30 DISPENSER SYSTEM ERROR When the dispenser motor cannot be driven to its proper position. 1. Unplug washer or disconnect power. 2. Check mechanical linkage from dispenser motor to the top of the dispenser. 3. Check wire harness connections to the dispenser motor and Central Control Unit
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(CCU). 4. Check dispenser motor for powered rotations. F31 MCU FAILURE If the heat sink gets too hot, the Motor Control Unit (MCU) will stop the motor, the MCU will communicate this failure to the Central Control Unit (CCU), then the CCU will reset the MCU. If the condition continues four times, the F31 code will show. 1. Check for proper installation, verify the unit is not located near a source of heat and has proper ventilation. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). 4. Check the drive system for any worn or failed components. 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 1. Check Pressure Switch harness for continuity. 2. Check Pressure Switch for correct working with a DVM/VOM. 3. To manually check the function of the Pressure Switch, remove hose from switch and apply air to switch. Audible clicks will be heard from the switch.
F32 PRESSURE SWITCH FAILURE If there is no electrical supply to the Pressure Switch from the CCU or if the Pressure Switch contacts are worn out, then a Pressure Switch Failure is displayed F34 UNLOAD INDICATION This failure is only for information and can be displayed in the error history during the Diagnostic Test. During the Cleaning Cycle was load detected inside the drum and Cleaning Cycle was interrupted by indicating rL to User. F35 ANALOG PRESSURE SENSOR FAILURE If this failure is displayed, there is any malfunction of the steamer component detected by the Steamer Electronic Board. F42 MOTOR CONTROL UNIT FAILURE REPETITIVE UNDERVOLTAGE The Motor Control Unit continuously checks for voltage. If during one wash cycle 4 undervoltages occur then a Motor Control Unit failure is displayed.
1. Check if pressure hose is fi xed correctly. 2. Check if the airtrap is not blocked. 3. Check if the hose is not blocked.
1. Household power supply is too low. 2. Check the wire harness connections to the Motor Control Unit, Central Control Unit, and Interference Filter. 3. Replace the Motor Control Unit.
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F61
1. Check harness on steamer electronic board. STEAMER COMMUNICATION 2. Check for loose connectors. FAILURE 3. Exchange steamer electronic board. An incorrect or corrupted communication between Central Control Unit (CCU) and steamer electronic board is recognized. The failure will be reset after running the Diagnostic Test Program. 1. Check that NTC resistance of the Steamer is in range between 170 k and 300 , refer to Temperature Sensor table.If resistance is 0 or infi nite value, replace NTC. 2. Confirm there is no short circuit in Steamer harness. If NTC is OK and failure repeats exchange steamer electronic board.
F62 STEAMER ELECTRONIC BOARD RELAYS ERROR One of the steamer relays (K1, K2, K3, K4) on the Steamer Electronic board have failed, there is an open or short circuit. The failure will be reset after running the Diagnostic Test Program is run. F63 TOTAL STEAMER FAILURE If this Failure is displayed, one or several vital values are out of range. The Steamer will no longer function for any wash cycle and should be replaced. The failure will be reset after running the Diagnostic Test Program. F64 STEAMER INLET VALVE FAILURE The Steamer valve or fl ush valve is blocked open or not working properly. The failure will be reset after running the Diagnostic Test Program.
1. Check valve for continuity (abnormal = infi nity). 2. Check the connections between the Steamer 3. Electronic Board and the valve for steam fill. 4. Confirm water supply to steamer. 5. Exchange the complete valve block if the steamer valve has not a resistance of approx. 812 between both contacts. 6. Exchange steamer electronic board if valve is OK.
F65
1. Check connections between the Steamer STEAMER TIME OUT REACHED Electronic board and CCU. Error happens if there is no 2. Check mains supply is in range (90Vcommunication between Central Control 132V). Unit (CCU) and steamer electronic board. The failure will reset after running the Diagnostic Test Program. 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit.
F70 CENTRAL CONTROL UNIT HEARTBEAT FAILURE If a Central Control Unit Heartbeat
9/23/2011
Page 17 of 17
Failure is displayed, no communication 3. Replace User Interface if drum is rotating. is detected from the Central Control Unit 4. Replace Central Control Unit if drum is not to the User Interface. moving F71 USER INTERFACE HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the User Interface to the Central Control Unit. F99 NOT SUPPORTED User selected on the UI the unsuppor ted Cycle on the CCU. Mismatch of User Interface and CCU or corrupted EEPROM. 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating. 4. Replace Central Control Unit if drum is not moving. 1. Perform Service Cycle to pair the UI and CCU SW. 2. Replace User Interface. If failure still present: 3. Replace also the CCU. NOTE: During first power up of new CCU and UI combination, a bootphase (uploading parameters) will be performed.
rL
LOAD INSIDE DRUM DURING Remove clothes from drum and start the cycle CLEANING again. WASHER CYCLE If at the start of the CLEANING WASHER cycle a load is detected inside the drum. NOTE: Detects by weight. SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again. If too much detergent was used: Run the unit through a RINSE/SPIN cycle. Run a NORMAL cycle without adding any detergent. This should clear the unit of the excess detergent. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Plug in washer or reconnect power. 6. Check drain pump. 7. Check the pressure switch. 8. Verify CCU operation by running a Diagnostic Test or any cycle.
Sud
9/23/2011

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