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LLS 101 QAIZ 2 Answers (For Marking Purpose Only) TIME: 30 minutes
1. A manager's role is that of "information processor," whereas a. to communicate the big picture --- the vision b. to serve as a communication champion c. to communicate written information, facts, and
a leader's role is:

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d. botha&b
2. An open communication climate is essential

because:

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a. a vision must be shared and practiced by leaders at every opportunity. b. the climate of an organizationreflects the leader, who should embody the vision. c. communicating the-vision must be built into daily interaction with followers. Q

d' all of the above

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. Being a good listener

of all

expands a leader's role in the eyes of others

because

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EXCEPT:

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a. active listening is an ongoing part of a leader's communication. t 2 b. a leader builds long-terrn relationships with clients by not interrupting and selling. c. a leader concentrates on what to say next rather than on what is being said. 13 d. a good listener finds areas of interest, affirms others, and builds trust.

4. A dialogue is marked

by:
others.

a. opposition by individuals who advocate their positions and convince b. group unity, shared meaning, and transformed mindsets.

c.
d.

logic
"beating down" opponents

5. Influences

on channel richness include all EXCEPT:

a. the ability to handle multiple cues simultaneously. b. the ability to handle one-way' slow, impersonal feedback. c. the ability to facilitate rapid, two-way feedback. d. the ability to establish a personal focus for the communication.

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6.

One example of informal communication is:

a.

an annual report.

b. management by wandering around c. a letter. d. a job description.

7. Leaders can persuade
others by doing

all EXCEPT

a. establishing credibility. b. building goals on common c. connectingemotionally

ground.

d.

keeping noise out of the communication process

8. A team has all the following components EXCEPT:

a. Teams share a goal.

b. Teams have individual rrstars." c. Teams are made up of two or more people. d. Teams work together regularly

9.

The role associated with facilitating others' participation, smoothing conflicts, showing concefli for team members' needs, and reminding others of standards is the:

a. managerial role.

b. authoritarian leadership role c. task-specialist role d. socio-emotional role

10. Large groups are less effective because:

a. there are more disagreements, subgroups form, and conflicts arise. b. members feel like apartof the group. c. there is more agreement. d. more questions are asked.

11. In an emergency room, trauma (medical) team members cover their teammates. This is an

example of:

a. pooled interdependence

b. sequential interdependence c. reciprocal interdependence d. team leadership 12.

The main advantage of a virtual team is:

a. the lack of supervision.

b. the ability to monitor team members. c. the ability to use the best people for a particular job. d. the ability to have control over team members.
13. When quick decisive action is vital on important issues, this style is appropriate.

a. competing style b. avoiding style c. collaborating style d. accommodating style

14. Virtual team leaders should master all the following skills EXCEPT:

a. select the right team members. b. agree on ground rules c. build trust by building connections d. use email for conflict resolution
15. Global teams fail because

a. communication barriers can be formidable.

b. values, affitudes and beliefs differ. c. building trust is difficult. d. all of the above
16. Transactional leadership includes all EXCEPT:

a. an exchange process between leaders and followers. b. a focus onthepresent. c. the ability to lead changes in an organization's vision. d. traditional management functions such as planning and budgeting.

17. When workers admire a supervisor because of her personal characteristics, the influence is based on:

a. legitimate power b. reward power c. expert power

d. referent power
18.

Control over information affects leader power because

a. the leader has control over how and to whom information is distributed b. leaders providing materials have more power than those who receive them c. leaders recognize that information is a primary business resource

d. both "a," atr.d uc,)

19. A charismatic leader does NOT:

a. create an atmosphere

of change.

b. maintain the status quo. c. offer an idealied vision. d. incur great personal risk.

20. Transformdtional leadefship

dbes

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a. inspire followers to go beyond their own serf-interests. 6h)focus on theimpersonal aspects ofjob performance. c. paints a picture of a desired future state.
a.

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