Fall 2011 (August 2011)

Master of Business Administration - MBA Semester 3 Total Quality Management Specialization QM0001 Foundations of Quality Management (2 credits)
(Book ID: B1079)

http://smumbaassignmentssolved.blogspot.com/ Completely Solved Assignments.

ASSIGNMENT- Set 1 Marks 30

Note: Each Question carries 10 marks. Answer all the questions.

1. Describe the importance of customer satisfaction.

2. Differentiate between appraisal cost and prevention cost.

3. Explain the concept of company-wide quality.

Fall 2011 (August 2011)

Master of Business Administration - MBA Semester 3 Total Quality Management Specialization QM0001 Foundations of Quality Management (2 credits)
(Book ID: B1079)

ASSIGNMENT- Set 2 Marks 30

Note: Each Question carries 10 marks

1. Explain the business perspective and process flow perspective of Quality.

2. What are the barriers to Quality? 3. Write short notes on the following: a. Classical theory model of organization b. Human relations theory