Service Desk Incident Problem Configuration

Availability Change Release Capacity

1.0 Management Management Management Management Management Management Management
2.0 3.0 4.0 5.0 6.0 7.0 8.0

Incident Problem Change request / Change Execution Utilization Trend

Monitoring Resolution Resolution Network Uptime Approvals 7.1 Analysis
MaintainCMDB
1.1 2.1 3.1 5.1 6.1 8.1
4.1

Proactive Configuration Integration with Small Project

Ticketing RCCA Backup Monitoring tools Conf.management Implementation 8.2
Escalation Impact Analysis
1.2 3.2 4.2 Uptime 7.2
2.2 6.2
5.3

Incident Tracking Onsite/ Vendor

1.3 Coordination
2.2 Equipment
Uptime
5.2

Escalation/
Communication
1.4