CURRICULAM VITAE G Gopal MIG -138 P M Palem Visakhapatnam Andhra Pradesh 530016 Objective: To pursue a career that serves

as a learning curve and gives me an opportunity to add to the value chain of the organization with my analytical, subjective and interpersonal skills. Profile: Substantial experience and outstanding skills in the branch operations from Banking Industry. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients at the front-end. Capabilities: Passionate to Learn Proactive in taking responsibilities and completing the project successfully, within specified time frame Ability to handle all types of clients being at the front-end as Cashier or at the backend in the Clearance of the cheques. Confident professional who facilitates co-operation and communication within the team Capable of rapidly learning new assignments Educational Qualification: MBA PGBDO : Andhra University, Visakhapatnam : Have been Trained & certified in IFBI (Institute of Finance Banking & insurance) at Visakhapatnam.

Mobile: +917702587779 Email: ggpal7@yahoo.com

SPECIAL ACHIEVEMENTS: Won Bank Service Excellent Award from CEO CHANDA COACHAR in the year 2009-2010 Won Bank Geo online award from CEO. won Bank Service Star in the year 2010-2011 Work Experience: Current Job (JUNE 2008 to till date): Currently working as an Wealth Customer Service Officer in ICICI Bank Limited, Dwaraka nagar Branch, vizag Responsibilities handled at the branch: To handle the wealth clients in resolving their queries, requests and complaints at the branch being the front end officer. Front office operations like issuing DD/Pos, FD creation, Account Closures, Funds transfer, Deliverables, customer queries and grievances. Single point of contact for handling Cash, Clearance operations of the cheques Clearing, Salary credits Monitoring of Office Accounts and reconciliation of the same. Teller operations and Quick cash deposit CMS collections Active participation in cross-selling Issuing Jewel loans and Loan against FD Quality tools like FCRM, Five S, and SOAX. Personal Profile: Date of Birth Languages Known Marital Status Hobbies : 05-06-1982 : English, Hindi and Telugu : married : Listening music.

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