StrategicCustomerServices

CISEmployeeSurvey()
No.ofresponses=140

SurveyResults

Legend

RelativeFrequenciesofanswers

Std.Dev.
1

Mean
3

Median/Quantile
4

Leftpole

Questiontext

Scale

Rightpole

n=Amount
av.=Mean
md=Median
dev.=Std.Dev.
ab.=Abstention

Histogram

PARTI:BackgroundInformation
1.1)

HowlonghaveyoubeenwithCIS?

n=139

Lessthan1year

1.2)

1to5years

48.2%

5to10years

10.1%

10to20years

26.6%

Morethan20years

10.1%

Howlonghaveyoubeeninyourcurrentposition?

n=138

Lessthan1year

1.3)

5%

8%

1to5years

54.3%

5to10years

18.8%

Morethan10years

18.8%

Myagegroupis:

n=138

Under30

08/22/2011

1.4%

3140

21.7%

4150

28.3%

5160

30.4%

Over60

5.1%

Ichoosenottodisclosethisinformation

13%

ClassClimateevaluation

Page1

StrategicCustomerServices,CISEmployeeSurvey

1.4)

1.5)

Mygenderis:

n=138

Male

63.8%

Female

25.4%

Ichoosenottodisclosethisinformation

10.9%

Myethnicityis:

n=138

Hispanic,Latino,orSpanishorgin

6.5%

Black/AfricanAmerican

30.4%

White/EuroAmerican

32.6%

NativeAmerican

0%

AsianIndian

4.3%

OtherAsian

5.1%

Twoormoreraces

2.2%

Ichoosenottodisclosethisinformation

18.8%

PARTII:SurveyQuestions:Pleaseindicatetowhatextentyouagreeordisagreewitheachitem.
2.1)

2.2)

2.3)

2.4)

2.5)

2.6)

CIS'Missionhasbeenclearlycommunicatedtome

IsupportthegoalsofCIS

Mydailyworkmaychange,buttheoverallgoalsof
CISappearconstant

IamproudtoworkforCIS

ThecustomersofCISwouldrateourserviceas
"Excellent"

CISallowsfordecisiveactionbyindividualsat
appropriatelevels

18%

26%

14%

18%

40%

31%

22%

3%

4%

StronglyAgree

16%

27%

27%

14%

15%

StronglyAgree

25%

29%

18%

19%

9%

StronglyAgree

4%

21%

26%

28%

21%

StronglyAgree

8%

15%

24%

28%

24%

StronglyAgree

08/22/2011

24%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=140
av.=2.9
md=3
dev.=1.3

StronglyDisagree

n=140
av.=2
md=2
dev.=1.1

StronglyDisagree

n=140
av.=2.8
md=3
dev.=1.3

StronglyDisagree

n=139
av.=2.6
md=2
dev.=1.3

StronglyDisagree

n=140
av.=3.4
md=3
dev.=1.1

StronglyDisagree

n=139
av.=3.5
md=4
dev.=1.2

Page2

StrategicCustomerServices,CISEmployeeSurvey

2.7)

2.8)

2.9)

2.10)

2.11)

2.12)

2.13)

2.14)

2.15)

2.16)

2.17)

2.18)

PeoplefromanylevelofCIScangettheirideas
accepted

Ihavethefreedomtomakedecisionsaboutwhat
mydailytasksare

Mysupervisorsinvolvemeindecisionsaffecting
mywork

ManagersinCISplaceahighleveloftrustintheir
employees

Qualityworkisahighprioritythroughoutthe
department

EmployeesatalllevelsinCISworktogetherto
achieveorganizationalgoals

IbelievethatIamnotatriskbychallengingCIS
policies

Managementisneitheroverlycautiousnoroverly
aggressive

MyroleallowsmetomakeCISamoreproductive
organization

Iunderstandmyspecificjobtasks

Iunderstandhowmyworkisrelatedtootherjobs
withinCIS

ThecurrentstructureofCIShelpsworkflow
smoothly

8%

24%

21%

37%

17%

40%

22%

12%

9%

StronglyAgree

19%

31%

21%

12%

18%

StronglyAgree

8%

26%

20%

19%

27%

StronglyAgree

14%

25%

22%

20%

20%

StronglyAgree

4%

13%

29%

28%

26%

StronglyAgree

9%

12%

29%

22%

28%

StronglyAgree

6%

15%

43%

21%

14%

StronglyAgree

27%

33%

19%

12%

9%

StronglyAgree

54%

30%

9%

5%

3%

StronglyAgree

50%

31%

12%

3%

5%

StronglyAgree

4%

15%

26%

19%

35%

StronglyAgree

08/22/2011

10%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=140
av.=3.7
md=4
dev.=1.3

StronglyDisagree

n=139
av.=2.6
md=2
dev.=1.2

StronglyDisagree

n=139
av.=2.8
md=3
dev.=1.4

StronglyDisagree

n=137
av.=3.3
md=3
dev.=1.3

StronglyDisagree

n=138
av.=3.1
md=3
dev.=1.3

StronglyDisagree

n=139
av.=3.6
md=4
dev.=1.1

StronglyDisagree

n=138
av.=3.5
md=3.5
dev.=1.3

StronglyDisagree

n=139
av.=3.2
md=3
dev.=1.1

StronglyDisagree

n=139
av.=2.4
md=2
dev.=1.2

StronglyDisagree

n=138
av.=1.7
md=1
dev.=1

StronglyDisagree

n=139
av.=1.8
md=2
dev.=1.1

StronglyDisagree

n=139
av.=3.7
md=4
dev.=1.2

Page3

StrategicCustomerServices,CISEmployeeSurvey

2.19)

2.20)

2.21)

2.22)

2.23)

2.24)

2.25)

2.26)

2.27)

2.28)

2.29)

2.30)

Itisnotnecessarytogooutsidetheformal
structuretogetworkdone

DivisionswithinCISseemtohavetherightnumber
ofemployeesfortheirassignedworkload

Ourstructureenablesustorespondquicklyto
provideneededchangesinourproducts/services

ThestructureofCIShelpsustooperateefficiently

Iamencouragedtoparticipateinplanningmylong
termjobresponsibilities

Ourplanningprocessishelpfulinsuccessfully
meetingourshorttermgoals

Ourplanningprocessishelpfulinsuccessfully
meetingourlongtermgoals

Workproceduresmakeefficientuseofemployees
time

MyworkdirectlycontributestoCISabilityto
producequalityproducts/services

AllfunctionalareaswithinCISensurethedelivery
ofqualityproducts/services

EmployeesinCISarecommittedtoproviding
qualitywork

Ireceivetheinformationneededtobeeffectivein
myjob

9%

29%

23%

19%

1%

8%

22%

25%

44%

StronglyAgree

4%

14%

27%

25%

31%

StronglyAgree

3%

14%

28%

25%

29%

StronglyAgree

14%

23%

18%

22%

23%

StronglyAgree

8%

24%

31%

16%

22%

StronglyAgree

6%

21%

30%

18%

24%

StronglyAgree

12%

19%

24%

22%

22%

StronglyAgree

47%

35%

10%

4%

4%

StronglyAgree

9%

21%

26%

24%

20%

StronglyAgree

13%

32%

27%

16%

12%

StronglyAgree

16%

29%

22%

20%

14%

StronglyAgree

08/22/2011

19%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=139
av.=3.2
md=3
dev.=1.2

StronglyDisagree

n=135
av.=4
md=4
dev.=1

StronglyDisagree

n=139
av.=3.7
md=4
dev.=1.2

StronglyDisagree

n=139
av.=3.6
md=4
dev.=1.1

StronglyDisagree

n=137
av.=3.2
md=3
dev.=1.4

StronglyDisagree

n=134
av.=3.2
md=3
dev.=1.3

StronglyDisagree

n=139
av.=3.3
md=3
dev.=1.2

StronglyDisagree

n=139
av.=3.2
md=3
dev.=1.3

StronglyDisagree

n=136
av.=1.8
md=2
dev.=1

StronglyDisagree

n=139
av.=3.2
md=3
dev.=1.3

StronglyDisagree

n=139
av.=2.8
md=3
dev.=1.2

StronglyDisagree

n=138
av.=2.9
md=3
dev.=1.3

Page4

StrategicCustomerServices,CISEmployeeSurvey

2.31)

2.32)

2.33)

2.34)

2.35)

2.36)

2.37)

2.38)

2.39)

2.40)

2.41)

2.42)

Managementactivelyseeksinputfromalllevelsof
theorganization

Thedepartmentprovidesgoodopportunitiesfor
employeestogrow,develop,andbepromoted

CISeffectivelyusestechnologytoprovideservice
toClients

Automationtoolsareusedtoimprovethequality
andefficiencyofmywork

Managementaddressestheorganizational
changesneededwhennewtechnologyis
introduced

CIShasprovidedmewiththeappropriatetraining
anddevelopmenttohelpmedomyjobeffectively

Thedepartmentswitchesprioritiesonlywhen
necessaryandappropriate

MysupervisorhelpsmedecidewhattrainingI
need

CIS'valuesaredemonstratedinhowweperform
ourwork

EmployeesinCISshareacommonsetofvalues

Myjobmakesgooduseofmyskills

Employeesareencouragedtocontinuetheir
educationanddevelopment

6%

25%

15%

38%

4%

9%

19%

25%

43%

StronglyAgree

6%

31%

27%

19%

18%

StronglyAgree

9%

28%

30%

20%

13%

StronglyAgree

4%

13%

32%

24%

26%

StronglyAgree

9%

17%

21%

20%

34%

StronglyAgree

6%

24%

27%

17%

27%

StronglyAgree

10%

16%

20%

26%

28%

StronglyAgree

15%

25%

31%

15%

14%

StronglyAgree

4%

20%

29%

23%

24%

StronglyAgree

29%

37%

12%

14%

9%

StronglyAgree

10%

14%

21%

26%

28%

StronglyAgree

08/22/2011

17%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=137
av.=3.6
md=4
dev.=1.3

StronglyDisagree

n=138
av.=3.9
md=4
dev.=1.2

StronglyDisagree

n=139
av.=3.1
md=3
dev.=1.2

StronglyDisagree

n=138
av.=3
md=3
dev.=1.2

StronglyDisagree

n=136
av.=3.6
md=4
dev.=1.1

StronglyDisagree

n=139
av.=3.5
md=4
dev.=1.3

StronglyDisagree

n=139
av.=3.3
md=3
dev.=1.3

StronglyDisagree

n=138
av.=3.5
md=4
dev.=1.3

StronglyDisagree

n=137
av.=2.9
md=3
dev.=1.2

StronglyDisagree

n=139
av.=3.4
md=3
dev.=1.2

StronglyDisagree

n=139
av.=2.4
md=2
dev.=1.3

StronglyDisagree

n=136
av.=3.5
md=4
dev.=1.3

Page5

StrategicCustomerServices,CISEmployeeSurvey

2.43)

2.44)

2.45)

2.46)

2.47)

2.48)

2.49)

2.50)

2.51)

2.52)

2.53)

2.54)

WithinCIS,agoodbalanceexistsbetween
developingtheskillsofexistingemployeesand
hiringskilledindividualsfromtheoutside

Employeesareencouragedtobringnew
knowledgeandskillstotheirjob

CISrewardsitsemployeesinavarietyofways

WithinCIS,whatyouknowismoreimportantthan
whoyouknow

Myworkgivesmeafeelingofpersonal
accomplishment

ThereisanatmosphereinCISthatencouragesme
todomybestwork

Iseekoutchangesthatwillhelpmedomywork
better

MostemployeesinCISdomorethantheirjob
requires

IwouldratherworkforCISthanforanotherCity
departmentorcompany

IreallycareaboutthefutureofCIS

ChangesthathavetakenplaceinCIShavebeen
beneficial

Iknowwhatisexpectedofmeinordertohavea
fullysuccessfulperformanceevaluation

4%

15%

22%

47%

11%

18%

26%

21%

24%

StronglyAgree

4%

6%

22%

28%

41%

StronglyAgree

5%

10%

23%

16%

46%

StronglyAgree

32%

32%

25%

7%

4%

StronglyAgree

12%

19%

30%

20%

19%

StronglyAgree

41%

37%

16%

3%

4%

StronglyAgree

22%

23%

27%

15%

14%

StronglyAgree

17%

27%

29%

9%

18%

StronglyAgree

56%

24%

12%

4%

4%

StronglyAgree

9%

15%

34%

12%

30%

StronglyAgree

30%

28%

18%

11%

13%

StronglyAgree

08/22/2011

12%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=139
av.=4
md=4
dev.=1.2

StronglyDisagree

n=136
av.=3.3
md=3
dev.=1.3

StronglyDisagree

n=138
av.=4
md=4
dev.=1.1

StronglyDisagree

n=139
av.=3.9
md=4
dev.=1.2

StronglyDisagree

n=136
av.=2.2
md=2
dev.=1.1

StronglyDisagree

n=139
av.=3.1
md=3
dev.=1.3

StronglyDisagree

n=140
av.=1.9
md=2
dev.=1

StronglyDisagree

n=139
av.=2.8
md=3
dev.=1.3

StronglyDisagree

n=137
av.=2.8
md=3
dev.=1.3

StronglyDisagree

n=140
av.=1.8
md=1
dev.=1.1

StronglyDisagree

n=138
av.=3.4
md=3
dev.=1.3

StronglyDisagree

n=138
av.=2.5
md=2
dev.=1.4

Page6

StrategicCustomerServices,CISEmployeeSurvey

2.55)

2.56)

2.57)

2.58)

2.59)

2.60)

2.61)

2.62)

2.63)

2.64)

2.65)

2.66)

CISlooksaheadandatotherorganizationsto
anticipatefutureproblemsandopportunities

Managementbelievesthatprovidingquality
customerserviceisoftheutmostimportance

CISlookstoourClientstoanticipatefuture
problemsandopportunities

Employeesareencouragedtosuggestnewor
differentwaystoaccomplishtasks

IfeelIcantrusttheemployeesIworkwith

IenjoymyworkinCIS

Ifeelvaluedbythedepartment

Ireceiveappropriatefeedbackandsupportfrom
mysupervisor

Ifeelfreetochallengethestatusquo

Ifeelthedepartmentvaluesmyinput

WhenImakeamistake,thedepartmenthandlesit
appropriately

Managementtreatsemployeeswithrespect

4%

31%

24%

22%

34%

27%

20%

8%

12%

StronglyAgree

12%

25%

33%

13%

17%

StronglyAgree

10%

17%

28%

25%

19%

StronglyAgree

19%

24%

32%

12%

14%

StronglyAgree

30%

36%

20%

11%

4%

StronglyAgree

15%

23%

20%

19%

22%

StronglyAgree

22%

26%

17%

12%

22%

StronglyAgree

12%

17%

22%

18%

31%

StronglyAgree

12%

19%

27%

20%

22%

StronglyAgree

15%

26%

37%

9%

13%

StronglyAgree

13%

19%

25%

22%

21%

StronglyAgree

08/22/2011

18%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=137
av.=3.4
md=3
dev.=1.1

StronglyDisagree

n=138
av.=2.4
md=2
dev.=1.3

StronglyDisagree

n=137
av.=3
md=3
dev.=1.2

StronglyDisagree

n=139
av.=3.3
md=3
dev.=1.2

StronglyDisagree

n=139
av.=2.8
md=3
dev.=1.3

StronglyDisagree

n=138
av.=2.2
md=2
dev.=1.1

StronglyDisagree

n=139
av.=3.1
md=3
dev.=1.4

StronglyDisagree

n=138
av.=2.9
md=3
dev.=1.5

StronglyDisagree

n=139
av.=3.4
md=3
dev.=1.4

StronglyDisagree

n=139
av.=3.2
md=3
dev.=1.3

StronglyDisagree

n=138
av.=2.8
md=3
dev.=1.2

StronglyDisagree

n=139
av.=3.2
md=3
dev.=1.3

Page7

StrategicCustomerServices,CISEmployeeSurvey

2.67)

2.68)

2.69)

2.70)

2.71)

2.72)

2.73)

2.74)

2.75)

2.76)

2.77)

2.78)

Thedivisionswithinthedepartmentcooperatewell
witheachother

IfeelthatIhavetheauthorityIneedtofulfillmy
responsibilities

Thegoalssetformearereasonablydifficultor
challengingbutIfeelthatIcanreachthem

IfeelagreatdealofloyaltytowardstheCity

Employeeswithinthedepartmenthelpeachother
outandfeelcomfortablemakingsuggestionsto
eachother

Communicationisveryeffectivefromthe"Top
Down"

Communicationisveryeffectivefromthe"Bottom
Up"

Communicationisveryeffectivefrom"Groupto
Group"

Employeesfeelempoweredtotakecalculatedrisks

Respectforeachindividualisprevalentwithinthe
department

Thedeparmentisopentovarioustypesofpeople

Disciplineisfairandconsistentthroughoutthe
department

4%

29%

22%

30%

17%

30%

25%

12%

15%

StronglyAgree

33%

26%

31%

5%

5%

StronglyAgree

40%

21%

22%

9%

7%

StronglyAgree

17%

24%

26%

16%

17%

StronglyAgree

8%

15%

18%

17%

42%

StronglyAgree

9%

13%

28%

19%

31%

StronglyAgree

5%

13%

28%

26%

28%

StronglyAgree

5%

12%

28%

27%

28%

StronglyAgree

8%

23%

28%

21%

21%

StronglyAgree

20%

32%

25%

12%

12%

StronglyAgree

8%

15%

38%

14%

25%

StronglyAgree

08/22/2011

15%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=138
av.=3.6
md=4
dev.=1.2

StronglyDisagree

n=138
av.=2.8
md=3
dev.=1.3

StronglyDisagree

n=138
av.=2.2
md=2
dev.=1.1

StronglyDisagree

n=139
av.=2.2
md=2
dev.=1.3

StronglyDisagree

n=137
av.=2.9
md=3
dev.=1.3

StronglyDisagree

n=137
av.=3.7
md=4
dev.=1.4

StronglyDisagree

n=135
av.=3.5
md=4
dev.=1.3

StronglyDisagree

n=138
av.=3.6
md=4
dev.=1.2

StronglyDisagree

n=137
av.=3.6
md=4
dev.=1.2

StronglyDisagree

n=140
av.=3.2
md=3
dev.=1.2

StronglyDisagree

n=139
av.=2.6
md=2
dev.=1.3

StronglyDisagree

n=138
av.=3.3
md=3
dev.=1.2

Page8

StrategicCustomerServices,CISEmployeeSurvey

2.79)

2.80)

2.81)

2.82)

2.83)

2.84)

2.85)

2.86)

2.87)

2.88)

2.89)

2.90)

Customersatisfactionisahighpriorityamong
employees

Itrustmysupervisor

Maintainingknowledgeofdevelopmentsinmyfield
ismyresponsibility.

Idowhatisnecessarytoremaincurrentinmyfield

NewopportunitiesinCISarecommunicatedtoall
employees

IunderstandhowtochallengeCivilServiceifIam
disqualifiedforaposition

Ourorganizationensuresthatemployeesatall
levelsreceiveeducationandtraininginculturally
appropriatecustomerservicedelivery

Mysupervisorshowsthathe/shesupportsour
valuesofdiversity

Employeesreceiverecognitionforexemplarywork

Mysupervisorpossessessufficientunderstanding
ofmyjobandroletomanagemeeffectively

Iaminvitedtoconsultantand/orclientmeetings
thatimpacttheprojectsassignedtome

Mysupervisordoesnotdiscountormarginalizemy
roleintheorganization

24%

22%

12%

7%

29%

27%

15%

8%

21%

StronglyAgree

44%

41%

10%

2%

3%

StronglyAgree

45%

40%

12%

1%

1%

StronglyAgree

5%

7%

23%

23%

42%

StronglyAgree

11%

9%

28%

20%

31%

StronglyAgree

9%

18%

25%

19%

28%

StronglyAgree

29%

23%

24%

9%

15%

StronglyAgree

6%

24%

24%

20%

26%

StronglyAgree

25%

26%

19%

14%

17%

StronglyAgree

24%

27%

16%

17%

17%

StronglyAgree

31%

28%

23%

7%

11%

StronglyAgree

08/22/2011

35%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=139
av.=2.4
md=2
dev.=1.2

StronglyDisagree

n=138
av.=2.7
md=2
dev.=1.5

StronglyDisagree

n=139
av.=1.8
md=2
dev.=0.9

StronglyDisagree

n=139
av.=1.7
md=2
dev.=0.8

StronglyDisagree

n=138
av.=3.9
md=4
dev.=1.2

StronglyDisagree

n=138
av.=3.5
md=4
dev.=1.3

StronglyDisagree

n=138
av.=3.4
md=3
dev.=1.3

StronglyDisagree

n=138
av.=2.6
md=2
dev.=1.4

StronglyDisagree

n=139
av.=3.4
md=3
dev.=1.3

StronglyDisagree

n=139
av.=2.7
md=2
dev.=1.4

StronglyDisagree

n=139
av.=2.7
md=2
dev.=1.4

StronglyDisagree

n=137
av.=2.4
md=2
dev.=1.3

Page9

StrategicCustomerServices,CISEmployeeSurvey

2.91)

2.92)

2.93)

2.94)

2.95)

Mysupervisormotivatesmetodogoodwork

Mysupervisordoesnotuseintimidationorfear
tactics

Myworkassignmentsareappropriatetothe
position/jobtitleIamin

Mysupervisorisresponsivetomyconcerns

Mysupervisortrustsme

28%

20%

10%

16%

34%

27%

12%

9%

19%

StronglyAgree

33%

33%

13%

10%

12%

StronglyAgree

32%

23%

20%

11%

13%

StronglyAgree

36%

30%

19%

9%

7%

StronglyAgree

08/22/2011

26%

StronglyAgree

ClassClimateevaluation

StronglyDisagree

n=138
av.=2.6
md=2
dev.=1.4

StronglyDisagree

n=139
av.=2.5
md=2
dev.=1.5

StronglyDisagree

n=138
av.=2.4
md=2
dev.=1.3

StronglyDisagree

n=137
av.=2.5
md=2
dev.=1.4

StronglyDisagree

n=137
av.=2.2
md=2
dev.=1.2

Page10

StrategicCustomerServices,CISEmployeeSurvey

Histogramforscalarquestions
2.1)

2.2)

StronglyAgree

StronglyDisagree

2.3)

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=2.9

75%
50%

dev.=1.3

StronglyDisagree

100%

av.=2

75%
50%

dev.=1.1

av.=2.8

75%
50%

dev.=1.3

40%

25%
18%

24%

14%

18%

25%
22%

n=140

n=140

27%

27%

16%

14%

15%

n=140

CIS'Missionhasbeenclearlycommunicatedto
me

IsupportthegoalsofCIS

Mydailyworkmaychange,buttheoverallgoals
ofCISappearconstant

2.4)

2.5)

2.6)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=2.6

75%
50%
25%

31%

25%

26%

dev.=1.3
25%

av.=3.4

75%
50%

dev.=1.1

25%

29%
18%

21%

n=139

19%

StronglyDisagree

100%

26%

av.=3.5

75%
50%

dev.=1.2

25%

28%
21%

24%

n=140

28%

24%

15%

9%

n=139

8%

IamproudtoworkforCIS

ThecustomersofCISwouldrateourserviceas
"Excellent"

CISallowsfordecisiveactionbyindividualsat
appropriatelevels

2.7)

2.8)

2.9)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.7

75%
50%

dev.=1.3

av.=2.6

75%
50%

dev.=1.2

24%
8%

25%
21%

av.=2.8

75%
50%

dev.=1.4

40%

37%

25%

StronglyDisagree

100%

n=140

31%

25%
22%

17%

12%

10%

n=139

21%

19%

12%

9%

18%

n=139

PeoplefromanylevelofCIScangettheirideas
accepted

Ihavethefreedomtomakedecisionsabout
whatmydailytasksare

Mysupervisorsinvolvemeindecisionsaffecting
mywork

2.10)

2.11)

2.12)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.3

75%
50%

dev.=1.3

25%

26%

19%

n=137

8%

ManagersinCISplaceahighleveloftrustin
theiremployees

08/22/2011

av.=3.1

75%
50%

dev.=1.3

25%

27%
20%

StronglyDisagree

100%

25%
14%

av.=3.6

75%
50%

dev.=1.1

25%
22%

20%

20%

n=138

Qualityworkisahighprioritythroughoutthe
department

ClassClimateevaluation

29%
13%

28%

26%

n=139

EmployeesatalllevelsinCISworktogetherto
achieveorganizationalgoals

Page11

StrategicCustomerServices,CISEmployeeSurvey
2.13)

2.14)

StronglyAgree

StronglyDisagree

2.15)

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.5

75%
50%

dev.=1.3

StronglyDisagree

100%

av.=3.2

75%
50%

dev.=1.1

av.=2.4

75%
50%

dev.=1.2

43%

25%

29%
22%
9%

25%

28%

21%

15%

14%

27%

n=139

n=139

19%
12%

9%

IbelievethatIamnotatriskbychallengingCIS
policies

Managementisneitheroverlycautiousnor
overlyaggressive

MyroleallowsmetomakeCISamore
productiveorganization

2.16)

2.17)

2.18)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=1.7

75%
50%

25%

n=138

12%

33%

54%

25%

dev.=1

av.=1.8

75%
50%

dev.=1.1

50%
31%

25%

30%

StronglyDisagree

100%

n=138

50%

dev.=1.2
35%

25%

26%

n=139

12%

9%

av.=3.7

75%

15%

n=139

19%

Iunderstandmyspecificjobtasks

Iunderstandhowmyworkisrelatedtoother
jobswithinCIS

ThecurrentstructureofCIShelpsworkflow
smoothly

2.19)

2.20)

2.21)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.2

75%
50%

dev.=1.2

StronglyDisagree

100%

av.=4

75%
50%

dev.=1

av.=3.7

75%
50%

dev.=1.2

44%

25%

29%
19%

23%

25%
19%

22%

n=139

9%

25%

25%

27%

n=135

25%

31%

n=139

14%

8%

Itisnotnecessarytogooutsidetheformal
structuretogetworkdone

DivisionswithinCISseemtohavetheright
numberofemployeesfortheirassigned

Ourstructureenablesustorespondquicklyto
provideneededchangesinourproducts/

2.22)

2.23)

2.24)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.6

75%
50%

dev.=1.1

25%

28%
14%

25%

n=139

ThestructureofCIShelpsustooperate
efficiently

08/22/2011

av.=3.2

75%
50%

dev.=1.4

25%

29%

StronglyDisagree

100%

23%
14%

18%

22%

23%

av.=3.2

75%
50%

dev.=1.3
31%

25%

24%

n=137

16%

22%

n=134

8%

Iamencouragedtoparticipateinplanningmy
longtermjobresponsibilities

ClassClimateevaluation

Ourplanningprocessishelpfulinsuccessfully
meetingourshorttermgoals

Page12

StrategicCustomerServices,CISEmployeeSurvey
2.25)

2.26)

StronglyAgree

StronglyDisagree

2.27)

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.3

75%
50%

dev.=1.2
30%

25%
21%

18%

24%

av.=3.2

75%
50%

dev.=1.3

25%

n=139

StronglyDisagree

100%

12%

19%

24%

av.=1.8

75%
50%
35%

25%
22%

22%

dev.=1

47%

n=139

n=136
10%

Ourplanningprocessishelpfulinsuccessfully
meetingourlongtermgoals

Workproceduresmakeefficientuseof
employeestime

MyworkdirectlycontributestoCISabilityto
producequalityproducts/services

2.28)

2.29)

2.30)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.2

75%
50%

dev.=1.3

25%
21%

26%

24%

av.=2.8

75%
50%

dev.=1.2
32%

25%
20%

n=139

av.=2.9

75%
50%

dev.=1.3

25%

27%
16%

13%

9%

StronglyDisagree

100%

12%

n=139

29%
22%

16%

20%

14%

n=138

AllfunctionalareaswithinCISensurethe
deliveryofqualityproducts/services

EmployeesinCISarecommittedtoproviding
qualitywork

Ireceivetheinformationneededtobeeffective
inmyjob

2.31)

2.32)

2.33)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.6

75%
50%

dev.=1.3

av.=3.9

75%
50%

dev.=1.2

25%

25%
17%

n=137

15%

av.=3.1

75%
50%

dev.=1.2

43%

38%

25%

StronglyDisagree

100%

19%

31%

25%

25%

27%

n=138

19%

18%

n=139

9%

Managementactivelyseeksinputfromalllevels
oftheorganization

Thedepartmentprovidesgoodopportunitiesfor
employeestogrow,develop,andbepromoted

CISeffectivelyusestechnologytoprovide
servicetoClients

2.34)

2.35)

2.36)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3

75%
50%

dev.=1.2

25%

28%

30%

9%

13%

n=138

Automationtoolsareusedtoimprovethequality
andefficiencyofmywork

08/22/2011

av.=3.6

75%
50%

dev.=1.1
32%

25%
20%

StronglyDisagree

100%

24%

26%

13%

50%

dev.=1.3
34%

25%

n=136

Managementaddressestheorganizational
changesneededwhennewtechnologyis

ClassClimateevaluation

av.=3.5

75%

17%

21%

20%

n=139

9%

CIShasprovidedmewiththeappropriate
traininganddevelopmenttohelpmedomyjob

Page13

StrategicCustomerServices,CISEmployeeSurvey
2.37)

2.38)

StronglyAgree

StronglyDisagree

2.39)

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.3

75%
50%

dev.=1.3

25%

24%

27%

av.=3.5

75%
50%

dev.=1.3

25%

27%

26%

n=139

17%

StronglyDisagree

100%

10%

16%

av.=2.9

75%
50%

dev.=1.2
31%

25%

28%

n=138

20%

25%
15%

15%

14%

n=137

Thedepartmentswitchesprioritiesonlywhen
necessaryandappropriate

MysupervisorhelpsmedecidewhattrainingI
need

CIS'valuesaredemonstratedinhowwe
performourwork

2.40)

2.41)

2.42)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.4

75%
50%

dev.=1.2

25%

29%
20%

23%

24%

av.=2.4

75%
50%
25%

StronglyDisagree

100%

dev.=1.3
37%

50%

dev.=1.3

25%

29%

n=139

av.=3.5

75%

12%

14%

21%

n=139
10%

9%

26%

28%

n=136

14%

EmployeesinCISshareacommonsetof
values

Myjobmakesgooduseofmyskills

Employeesareencouragedtocontinuetheir
educationanddevelopment

2.43)

2.44)

2.45)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=4

75%
50%
47%

dev.=1.2

av.=3.3

75%
50%

dev.=1.3

25%
22%

n=139

15%

av.=4

75%
50%

dev.=1.1
41%

25%
12%

StronglyDisagree

100%

26%
18%

21%

24%

11%

25%
22%

n=136

28%

n=138

WithinCIS,agoodbalanceexistsbetween
developingtheskillsofexistingemployeesand

Employeesareencouragedtobringnew
knowledgeandskillstotheirjob

CISrewardsitsemployeesinavarietyofways

2.46)

2.47)

2.48)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.9

75%
50%
46%

25%

16%

n=139

WithinCIS,whatyouknowismoreimportant
thanwhoyouknow

08/22/2011

av.=2.2

75%
50%
25%

23%
10%

dev.=1.2

StronglyDisagree

100%

dev.=1.1
32%

32%

av.=3.1

75%
50%

dev.=1.3
30%

25%

25%

n=136
7%

Myworkgivesmeafeelingofpersonal
accomplishment

ClassClimateevaluation

12%

19%

20%

19%

n=139

ThereisanatmosphereinCISthatencourages
metodomybestwork

Page14

StrategicCustomerServices,CISEmployeeSurvey
2.49)

2.50)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=1.9

75%
50%

dev.=1
41%

StronglyDisagree

100%

av.=2.8

75%
50%

dev.=1.3

av.=2.8

75%
50%

dev.=1.3

37%

25%

25%
22%

n=140

16%

23%

25%

27%
15%

14%

n=139

27%

29%
18%

17%

n=137

9%

Iseekoutchangesthatwillhelpmedomywork
better

MostemployeesinCISdomorethantheirjob
requires

IwouldratherworkforCISthanforanotherCity
departmentorcompany

2.52)

2.53)

2.54)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=1.8

75%
50%

2.51)

56%

25%

dev.=1.1

av.=3.4

75%
50%

dev.=1.3
34%

25%

24%

n=140

12%

StronglyDisagree

100%

9%

15%

50%
25%

30%

av.=2.5

75%

dev.=1.4
30%

28%

n=138

12%

18%
11%

13%

n=138

IreallycareaboutthefutureofCIS

ChangesthathavetakenplaceinCIShave
beenbeneficial

Iknowwhatisexpectedofmeinordertohave
afullysuccessfulperformanceevaluation

2.55)

2.56)

2.57)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.4

75%
50%

dev.=1.1
31%

25%

24%

18%

av.=2.4

75%
50%
25%

22%

StronglyDisagree

100%

dev.=1.3
34%

50%

dev.=1.2
33%

25%

27%

n=137

av.=3

75%

20%
8%

12%

n=138

25%
13%

12%

17%

n=137

CISlooksaheadandatotherorganizationsto
anticipatefutureproblemsandopportunities

Managementbelievesthatprovidingquality
customerserviceisoftheutmostimportance

CISlookstoourClientstoanticipatefuture
problemsandopportunities

2.58)

2.59)

2.60)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.3

75%
50%

dev.=1.2

25%

28%
17%

25%

n=139

Employeesareencouragedtosuggestnewor
differentwaystoaccomplishtasks

08/22/2011

av.=2.8

75%
50%

dev.=1.3
32%

25%
19%

10%

StronglyDisagree

100%

19%

50%
25%

24%
12%

14%

n=139

IfeelIcantrusttheemployeesIworkwith

ClassClimateevaluation

av.=2.2

75%

dev.=1.1
30%

36%

n=138

20%
11%

IenjoymyworkinCIS

Page15

StrategicCustomerServices,CISEmployeeSurvey
2.61)

2.62)

StronglyAgree

StronglyDisagree

2.63)

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.1

75%
50%

dev.=1.4

25%

23%
15%

19%

22%

av.=2.9

75%
50%
25%

20%

n=139

StronglyDisagree

100%

dev.=1.5
22%

26%
17%

22%
12%

av.=3.4

75%
50%

dev.=1.4
31%

25%

n=138

12%

17%

22%

n=139

18%

Ifeelvaluedbythedepartment

Ireceiveappropriatefeedbackandsupportfrom
mysupervisor

Ifeelfreetochallengethestatusquo

2.64)

2.65)

2.66)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.2

75%
50%

dev.=1.3

StronglyDisagree

100%

av.=2.8

75%
50%

dev.=1.2

av.=3.2

75%
50%

dev.=1.3

37%

25%

27%
19%

25%
20%

22%

12%

n=139

25%

26%
15%
9%

13%

n=138

13%

19%

25%

22%

21%

n=139

Ifeelthedepartmentvaluesmyinput

WhenImakeamistake,thedepartment
handlesitappropriately

Managementtreatsemployeeswithrespect

2.67)

2.68)

2.69)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.6

75%
50%

dev.=1.2

25%

22%

av.=2.8

75%
50%

dev.=1.3

25%

30%

29%

n=138

15%

StronglyDisagree

100%

30%

50%
25%

25%

17%

12%

15%

av.=2.2

75%

dev.=1.1
33%
26%

n=138

31%

n=138

Thedivisionswithinthedepartmentcooperate
wellwitheachother

IfeelthatIhavetheauthorityIneedtofulfillmy
responsibilities

Thegoalssetformearereasonablydifficultor
challengingbutIfeelthatIcanreachthem

2.70)

2.71)

2.72)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=2.2

75%
50%

dev.=1.3

StronglyDisagree

100%

av.=2.9

75%
50%

dev.=1.3

av.=3.7

75%
50%

dev.=1.4
42%

40%

25%

25%
21%

22%

n=139
9%

25%

26%
16%

17%

n=137

15%

18%

17%

n=137

8%

7%

IfeelagreatdealofloyaltytowardstheCity

08/22/2011

24%
17%

Employeeswithinthedepartmenthelpeach
otheroutandfeelcomfortablemaking

ClassClimateevaluation

Communicationisveryeffectivefromthe"Top
Down"

Page16

StrategicCustomerServices,CISEmployeeSurvey
2.73)

2.74)

StronglyAgree

StronglyDisagree

2.75)

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.5

75%
50%

dev.=1.3

25%

31%

28%
9%

av.=3.6

75%
50%

dev.=1.2

25%

28%

n=135

19%
13%

26%

av.=3.6

75%
50%

dev.=1.2

25%

28%

28%

n=138

13%

27%

28%

n=137

12%

Communicationisveryeffectivefromthe
"BottomUp"

Communicationisveryeffectivefrom"Groupto
Group"

Employeesfeelempoweredtotakecalculated
risks

2.76)

2.77)

2.78)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=3.2

75%
50%

dev.=1.2

25%

23%

av.=2.6

75%
50%

dev.=1.3
32%

25%

28%
21%

21%

20%

n=140

StronglyDisagree

100%

av.=3.3

75%
50%

dev.=1.2
38%

25%

25%
12%

8%

12%

25%

n=139

15%

14%

8%

n=138

Respectforeachindividualisprevalentwithin
thedepartment

Thedeparmentisopentovarioustypesof
people

Disciplineisfairandconsistentthroughoutthe
department

2.79)

2.80)

2.81)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=2.4

75%
50%

dev.=1.2
35%
24%

av.=2.7

75%
50%
25%

22%
12%

StronglyDisagree

100%

dev.=1.5

av.=1.8

75%
50%

dev.=0.9
44%

25%

StronglyDisagree

100%

29%

25%

27%

n=139

41%

21%

15%

n=138

n=139
10%

8%

7%

Customersatisfactionisahighpriorityamong
employees

Itrustmysupervisor

Maintainingknowledgeofdevelopmentsinmy
fieldismyresponsibility.

2.82)

2.83)

2.84)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=1.7

75%
50%
45%

dev.=0.8

av.=3.9

75%
50%

dev.=1.2

av.=3.5

75%
50%

dev.=1.3

42%

40%

25%

25%
12%

n=139

Idowhatisnecessarytoremaincurrentinmy
field

08/22/2011

StronglyDisagree

100%

23%

23%

25%

20%
11%

NewopportunitiesinCISarecommunicatedto
allemployees

ClassClimateevaluation

31%

28%

n=138

n=138

9%

IunderstandhowtochallengeCivilServiceifI
amdisqualifiedforaposition

Page17

StrategicCustomerServices,CISEmployeeSurvey
2.85)

2.86)

StronglyAgree

StronglyDisagree

2.87)

StronglyAgree

100%

StronglyDisagree

av.=3.4

75%
50%

dev.=1.3

25%

av.=2.6

50%

dev.=1.4
29%

n=138

19%

23%

50%

dev.=1.3

15%

24%

n=138

24%

20%

26%

n=139

9%

Ourorganizationensuresthatemployeesatall
levelsreceiveeducationandtrainingin

Mysupervisorshowsthathe/shesupportsour
valuesofdiversity

Employeesreceiverecognitionforexemplary
work

2.88)

2.89)

2.90)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=2.7

75%
50%

dev.=1.4
25%

19%

14%

17%

av.=2.7

50%

n=139

StronglyDisagree

100%

75%

25%

26%

dev.=1.4
24%

50%
25%

27%
16%

17%

17%

av.=2.4

75%

dev.=1.3
31%

28%

n=139

23%

n=137
7%

11%

Mysupervisorpossessessufficient
understandingofmyjobandroletomanageme

Iaminvitedtoconsultantand/orclientmeetings
thatimpacttheprojectsassignedtome

Mysupervisordoesnotdiscountormarginalize
myroleintheorganization

2.91)

2.92)

2.93)

StronglyAgree

StronglyDisagree

StronglyAgree

100%

StronglyDisagree

StronglyAgree

100%

av.=2.6

75%
50%

dev.=1.4
28%

10%

16%

av.=2.5

50%

dev.=1.5
34%

19%
12%

n=139

9%

Mysupervisormotivatesmetodogoodwork

Mysupervisordoesnotuseintimidationorfear
tactics

2.94)

2.95)

StronglyAgree

StronglyDisagree

StronglyAgree

av.=2.4

75%
50%
25%

27%

n=138

100%

StronglyDisagree

100%

75%

25%

26%
20%

dev.=1.3
33%

33%
13%

10%

12%

n=138

Myworkassignmentsareappropriatetothe
position/jobtitleIamin

StronglyDisagree

100%

av.=2.5

75%
50%
25%

av.=3.4

75%

25%

24%

9%

25%

StronglyDisagree

100%

75%

25%

28%

25%
18%

25%

StronglyAgree

100%

dev.=1.4
32%
23%

11%

13%

n=137

Mysupervisorisresponsivetomyconcerns

08/22/2011

50%
25%

20%

av.=2.2

75%

dev.=1.2
36%

30%

n=137

19%
9%

Mysupervisortrustsme

ClassClimateevaluation

Page18

StrategicCustomerServices,CISEmployeeSurvey

Profile
Subunit:
Nameofthetrainer:
Nameofthecourse:
(Nameofthesurvey)

ACMJordan
StrategicCustomerServices
CISEmployeeSurvey

2.1)

CIS'Missionhasbeenclearlycommunicatedtome

...

...

av.=2.9

2.2)

IsupportthegoalsofCIS

...

...

av.=2

2.3)

Mydailyworkmaychange,buttheoverallgoalsofCISappear
constant

...

...

av.=2.8

2.4)

IamproudtoworkforCIS

...

...

av.=2.6

2.5)

ThecustomersofCISwouldrateourserviceas"Excellent"

...

...

av.=3.4

2.6)

CISallowsfordecisiveactionbyindividualsatappropriatelevels

...

...

av.=3.5

2.7)

PeoplefromanylevelofCIScangettheirideasaccepted

...

...

av.=3.7

2.8)

Ihavethefreedomtomakedecisionsaboutwhatmydailytasks
are

...

...

av.=2.6

2.9)

Mysupervisorsinvolvemeindecisionsaffectingmywork

...

...

av.=2.8

2.10)

ManagersinCISplaceahighleveloftrustintheiremployees

...

...

av.=3.3

2.11)

Qualityworkisahighprioritythroughoutthedepartment

...

...

av.=3.1

2.12)

EmployeesatalllevelsinCISworktogethertoachieve
organizationalgoals

...

...

av.=3.6

2.13)

IbelievethatIamnotatriskbychallengingCISpolicies

...

...

av.=3.5

2.14)

Managementisneitheroverlycautiousnoroverlyaggressive

...

...

av.=3.2

2.15)

MyroleallowsmetomakeCISamoreproductiveorganization

...

...

av.=2.4

2.16)

Iunderstandmyspecificjobtasks

...

...

av.=1.7

2.17)

IunderstandhowmyworkisrelatedtootherjobswithinCIS

...

...

av.=1.8

2.18)

ThecurrentstructureofCIShelpsworkflowsmoothly

...

...

av.=3.7

2.19)

Itisnotnecessarytogooutsidetheformalstructuretogetwork
done

...

...

av.=3.2

2.20)

DivisionswithinCISseemtohavetherightnumberofemployees
fortheirassignedworkload

...

...

av.=4

2.21)

Ourstructureenablesustorespondquicklytoprovideneeded
changesinourproducts/services

...

...

av.=3.7

2.22)

ThestructureofCIShelpsustooperateefficiently

...

...

av.=3.6

08/22/2011

ClassClimateevaluation

Page19

StrategicCustomerServices,CISEmployeeSurvey

2.23)

Iamencouragedtoparticipateinplanningmylongtermjob
responsibilities

...

...

av.=3.2

2.24)

Ourplanningprocessishelpfulinsuccessfullymeetingourshort
termgoals

...

...

av.=3.2

2.25)

Ourplanningprocessishelpfulinsuccessfullymeetingourlong
termgoals

...

...

av.=3.3

2.26)

Workproceduresmakeefficientuseofemployeestime

...

...

av.=3.2

2.27)

MyworkdirectlycontributestoCISabilitytoproducequality
products/services

...

...

av.=1.8

2.28)

AllfunctionalareaswithinCISensurethedeliveryofquality
products/services

...

...

av.=3.2

2.29)

EmployeesinCISarecommittedtoprovidingqualitywork

...

...

av.=2.8

2.30)

Ireceivetheinformationneededtobeeffectiveinmyjob

...

...

av.=2.9

2.31)

Managementactivelyseeksinputfromalllevelsoftheorganization

...

...

av.=3.6

2.32)

Thedepartmentprovidesgoodopportunitiesforemployeesto
grow,develop,andbepromoted

...

...

av.=3.9

2.33)

CISeffectivelyusestechnologytoprovideservicetoClients

...

...

av.=3.1

2.34)

Automationtoolsareusedtoimprovethequalityandefficiencyof
mywork

...

...

av.=3

2.35)

Managementaddressestheorganizationalchangesneededwhen
newtechnologyisintroduced

...

...

av.=3.6

2.36)

CIShasprovidedmewiththeappropriatetrainingand
developmenttohelpmedomyjobeffectively

...

...

av.=3.5

2.37)

Thedepartmentswitchesprioritiesonlywhennecessaryand
appropriate

...

...

av.=3.3

2.38)

MysupervisorhelpsmedecidewhattrainingIneed

...

...

av.=3.5

2.39)

CIS'valuesaredemonstratedinhowweperformourwork

...

...

av.=2.9

2.40)

EmployeesinCISshareacommonsetofvalues

...

...

av.=3.4

2.41)

Myjobmakesgooduseofmyskills

...

...

av.=2.4

2.42)

Employeesareencouragedtocontinuetheireducationand
development

...

...

av.=3.5

2.43)

WithinCIS,agoodbalanceexistsbetweendevelopingtheskillsof
existingemployeesandhiringskilledindividualsfromtheoutside

...

...

av.=4

2.44)

Employeesareencouragedtobringnewknowledgeandskillsto
theirjob

...

...

av.=3.3

2.45)

CISrewardsitsemployeesinavarietyofways

...

...

av.=4

2.46)

WithinCIS,whatyouknowismoreimportantthanwhoyouknow

...

...

av.=3.9

2.47)

Myworkgivesmeafeelingofpersonalaccomplishment

...

...

av.=2.2

2.48)

ThereisanatmosphereinCISthatencouragesmetodomybest
work

...

...

av.=3.1

2.49)

Iseekoutchangesthatwillhelpmedomyworkbetter

...

...

av.=1.9

2.50)

MostemployeesinCISdomorethantheirjobrequires

...

...

av.=2.8

08/22/2011

ClassClimateevaluation

Page20

StrategicCustomerServices,CISEmployeeSurvey

2.51)

IwouldratherworkforCISthanforanotherCitydepartmentor
company

...

...

av.=2.8

2.52)

IreallycareaboutthefutureofCIS

...

...

av.=1.8

2.53)

ChangesthathavetakenplaceinCIShavebeenbeneficial

...

...

av.=3.4

2.54)

Iknowwhatisexpectedofmeinordertohaveafullysuccessful
performanceevaluation

...

...

av.=2.5

2.55)

CISlooksaheadandatotherorganizationstoanticipatefuture
problemsandopportunities

...

...

av.=3.4

2.56)

Managementbelievesthatprovidingqualitycustomerserviceisof
theutmostimportance

...

...

av.=2.4

2.57)

CISlookstoourClientstoanticipatefutureproblemsand
opportunities

...

...

av.=3

2.58)

Employeesareencouragedtosuggestnewordifferentwaysto
accomplishtasks

...

...

av.=3.3

2.59)

IfeelIcantrusttheemployeesIworkwith

...

...

av.=2.8

2.60)

IenjoymyworkinCIS

...

...

av.=2.2

2.61)

Ifeelvaluedbythedepartment

...

...

av.=3.1

2.62)

Ireceiveappropriatefeedbackandsupportfrommysupervisor

...

...

av.=2.9

2.63)

Ifeelfreetochallengethestatusquo

...

...

av.=3.4

2.64)

Ifeelthedepartmentvaluesmyinput

...

...

av.=3.2

2.65)

WhenImakeamistake,thedepartmenthandlesitappropriately

...

...

av.=2.8

2.66)

Managementtreatsemployeeswithrespect

...

...

av.=3.2

2.67)

Thedivisionswithinthedepartmentcooperatewellwitheachother

...

...

av.=3.6

2.68)

IfeelthatIhavetheauthorityIneedtofulfillmyresponsibilities

...

...

av.=2.8

2.69)

ThegoalssetformearereasonablydifficultorchallengingbutI
feelthatIcanreachthem

...

...

av.=2.2

2.70)

IfeelagreatdealofloyaltytowardstheCity

...

...

av.=2.2

2.71)

Employeeswithinthedepartmenthelpeachotheroutandfeel
comfortablemakingsuggestionstoeachother

...

...

av.=2.9

2.72)

Communicationisveryeffectivefromthe"TopDown"

...

...

av.=3.7

2.73)

Communicationisveryeffectivefromthe"BottomUp"

...

...

av.=3.5

2.74)

Communicationisveryeffectivefrom"GrouptoGroup"

...

...

av.=3.6

2.75)

Employeesfeelempoweredtotakecalculatedrisks

...

...

av.=3.6

2.76)

Respectforeachindividualisprevalentwithinthedepartment

...

...

av.=3.2

2.77)

Thedeparmentisopentovarioustypesofpeople

...

...

av.=2.6

2.78)

Disciplineisfairandconsistentthroughoutthedepartment

...

...

av.=3.3

08/22/2011

ClassClimateevaluation

Page21

StrategicCustomerServices,CISEmployeeSurvey

2.79)

Customersatisfactionisahighpriorityamongemployees

...

...

av.=2.4

2.80)

Itrustmysupervisor

...

...

av.=2.7

2.81)

Maintainingknowledgeofdevelopmentsinmyfieldismy
responsibility.

...

...

av.=1.8

2.82)

Idowhatisnecessarytoremaincurrentinmyfield

...

...

av.=1.7

2.83)

NewopportunitiesinCISarecommunicatedtoallemployees

...

...

av.=3.9

2.84)

IunderstandhowtochallengeCivilServiceifIamdisqualifiedfora
position

...

...

av.=3.5

2.85)

...

...

av.=3.4

2.86)

Ourorganizationensuresthatemployeesatalllevelsreceive
educationandtraininginculturallyappropriatecustomerservice
delivery
Mysupervisorshowsthathe/shesupportsourvaluesofdiversity

...

...

av.=2.6

2.87)

Employeesreceiverecognitionforexemplarywork

...

...

av.=3.4

2.88)

Mysupervisorpossessessufficientunderstandingofmyjoband
roletomanagemeeffectively

...

...

av.=2.7

2.89)

Iaminvitedtoconsultantand/orclientmeetingsthatimpactthe
projectsassignedtome

...

...

av.=2.7

2.90)

Mysupervisordoesnotdiscountormarginalizemyroleinthe
organization

...

...

av.=2.4

2.91)

Mysupervisormotivatesmetodogoodwork

...

...

av.=2.6

2.92)

Mysupervisordoesnotuseintimidationorfeartactics

...

...

av.=2.5

2.93)

Myworkassignmentsareappropriatetotheposition/jobtitleIam
in

...

...

av.=2.4

2.94)

Mysupervisorisresponsivetomyconcerns

...

...

av.=2.5

2.95)

Mysupervisortrustsme

...

...

av.=2.2

08/22/2011

Page22