GLENROY A.

WOOD
2 Richings Terrace ● Kingston 6, Jamaica
Phone: (876)392-8087 (cell) ● Email: glenroywood@gmail.com

November 24, 2006

Janice Brown-Roberts
Assistant Manager
User Services/MITS
UWI, Mona.

Re: User Services/Help Desk Internship

After reading your advertisement for internship at the User Services Unit, MITS, I knew I
had to contact you immediately. I am very excited about becoming an asset to the User
Services Unit as I offer exactly the qualities that you seek for this position.

Currently in the second year of my academic programme, I have almost four years
experience as a Lab Technician at the computer laboratories of A.Z. Preston Hall and The
Commuting Students’ Lounge; I possess the skills and attitude that this position requires:

Strong interpersonal and communication skills.

Highly developed customer service skills.

Strong computer skills, particularly Microsoft Office and Windows 2000/XP.

Troubleshooting hardware and software issues.

Good knowledge of the campus IT environment.

High achiever – whether working on a team or alone.

I invite you to contact me anytime at (876) 392-8087 or glenroywood@gmail.com to

arrange an interview.

Thank you for your consideration.

Sincerely,

Glenroy A. Wood

Enc.: Résumé

1
 GLENROY A. WOOD
2 Richings Terrace ● Kingston 6, Jamaica
Phone: (876)392-8087 (cell) ● Email: glenroywood@gmail.com

SUMMARY OF QUALIFICATIONS

Strong verbal, written and interpersonal communication and data entry skills. Focus
on detail and accuracy.

Problem solver. Creates innovative solutions to unique challenges.

Strong computer skills - including Microsoft Excel, PowerPoint, Word and the
Internet.

Successfully multitasks to ensure problems are solved in a timely manner.

Dedicated to getting the job done.

EDUCATION

University of the West Indies, Mona (UWI Mona) – Kingston 7, Jamaica (2002-
Present).
o B.Sc. degree in Accounting (in progress).
o B.Sc. degree in Management Studies (in progress).

Montego Bay Community College – Montego Bay, St James (2000-2002).

o Advanced level certificates for Accounting, Economics, Business Studies and
General Paper.

Rusea’s High School – Lucea, Hanover (1995-2000).

o Distinctions, credits and passes in seven CSEC and two GCE subjects
including English Language and Mathematics.

EXPERIENCE

o Lab Technician, Commuting Students’ Lounge – UWI Mona (2006-Present)

o Solved computer problems for the users of the laboratory.
o Ensured that users were reasonably comfortable using the computers.

o Lab Technician, AZ Preston Hall - UWI Mona (2002-2005).

o Used a hands-on approach to clarify user expectations and efficiently resolve
computer related issues.
o Maintained new and existing client accounts.

o Junior Manager, Galaxy Video Game Store - Lucea, Hanover (2001-2002).

o Improved the market share of the business through creative advertising,
promotions and customer education.
o Responded to customer inquiries, generated sales and processed all
transactions.