GLENROY A.

WOOD
2 Richings Terrace ● Kingston 6, Jamaica
Phone: (876)392-8087 (cell) ● Email:
glenroywood@gmail.com

November 24, 2006

Janice Brown-Roberts
Assistant Manager
User Services/MITS
UWI, Mona.

Re: User Services/Help Desk Internship

After reading your advertisement for internship at the User Services

Unit, MITS, I knew I had to contact you immediately. I am very excited
about becoming an asset to the User Services Unit as I offer exactly
the qualities that you seek for this position.

Currently in the second year of my academic programme, I have

almost four years experience as a Lab Technician at the computer
laboratories of A.Z. Preston Hall and The Commuting Students’ Lounge;
I possess the skills and attitude that this position requires:

 Strong interpersonal and communication skills.

 Highly developed customer service skills.
 Strong computer skills, particularly Microsoft Office and Windows
2000/XP.
 Troubleshooting hardware and software issues.
 Good knowledge of the campus IT environment.
 High achiever – whether working on a team or alone.

I invite you to contact me anytime at (876) 392-8087 or

glenroywood@gmail.com to arrange an interview.

Thank you for your consideration.

Sincerely,

Glenroy A. Wood

Enc.: Résumé

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 GLENROY A. WOOD
2 Richings Terrace ● Kingston 6, Jamaica
Phone: (876)392-8087 (cell) ● Email:
glenroywood@gmail.com

SUMMARY OF QUALIFICATIONS

 Strong verbal, written and interpersonal communication and data

entry skills. Focus on detail and accuracy.
 Problem solver. Creates innovative solutions to unique
challenges.
 Strong computer skills - including Microsoft Excel, PowerPoint,
Word and the Internet.
 Successfully multitasks to ensure problems are solved in a timely
manner.
 Dedicated to getting the job done.

EDUCATION

 University of the West Indies, Mona (UWI Mona) – Kingston

7, Jamaica (2002-Present).
o B.Sc. degree in Accounting (in progress).
o B.Sc. degree in Management Studies (in progress).

 Montego Bay Community College – Montego Bay, St James

(2000-2002).
o Advanced level certificates for Accounting, Economics,
Business Studies and General Paper.

 Rusea’s High School – Lucea, Hanover (1995-2000).

o Distinctions, credits and passes in seven CSEC and two
GCE subjects including English Language and Mathematics.

EXPERIENCE

o Lab Technician, Commuting Students’ Lounge – UWI Mona

(2006-Present)
o Solved computer problems for the users of the laboratory.
o Ensured that users were reasonably comfortable using the
computers.

o Lab Technician, AZ Preston Hall - UWI Mona (2002-2005).

o Used a hands-on approach to clarify user expectations and
efficiently resolve computer related issues.

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 o Maintained new and existing client accounts.

o Junior Manager, Galaxy Video Game Store - Lucea, Hanover

(2001-2002).
o Improved the market share of the business through
creative advertising, promotions and customer education.
o Responded to customer inquiries, generated sales and
processed all transactions.