Академический Документы
Профессиональный Документы
Культура Документы
Part I : Service Encounter : a. Based on your service experience select two experiences and mention the service encounter cascade /Mode of encounter/Theme of encounter. ( Report should be submitted in Times New Roman font with font size 12 /The word limit for part I of the assignment is 1000 2000 words .)
Part II : Using SERVQUAL scale create a questionnaire for a service firm ,clearly indicate your research objective .