Voooooot loIorotloo 8ystos

uolt 2
SLraLeglc l1 lundamenLals
O 8ole of l1 has Lransformed from belng a componenL of sLraLegy Lo
belng Lhe acLual cause and drlver of sLraLegy
O 8ole of 'lS' lnvolves uslng l1 Lo develop producLs servlces and
capablllLles LhaL glve compeLlLlve advanLage Lo a company
O LvoluLlon of SLraLeglc lnformaLlon SysLems as any 'lS' uslng l1 Lo
O Pelp galn CompeLlLlve advanLage
O 8educe CompeLlLlve ulsadvanLage
O MeeL sLraLeglc ob[ecLlves
O orLer's llve lorces model as a framework for compeLlLlve
sLraLegy uslng 'lS'
CompeLlLlve forces
ootltlvo |orcos oou 8trotolos
|lvo ootltlvo 8trotolos
ost Loouorsol
ocoo low-cost rouccors
uol scllors or ccstoors roucco costs
locrooso cost to cootltors
|olo, lrlcolloo csos oolloo sollor bluulo so bcyor sots
too rlco
DlIIorootlotloo 8trotoy
Dovolo woys to ulIIorootloto o Ilr's rouccts Iro lts
cootltors
oo Ioccs oo ortlcclor sooot or olcoo oI or|ot
|olo, Vooo csos oolloo ccstoor uoslo
ootltlvo 8trotolos ...
looovotloo 8trotoy
|lou oow woys oI uolo bcslooss
uolgco rouccts or sorvlcos
Or colgco or|ots
koulcol coooos to bcslooss rocossos to oltor too Icouoootol strcctcro oI oo loucstry
|olo, Aozoo csos oolloo Icll-sorvlco ccstoor systos
Growto 8trotoy
|oou coooy's cooclty to roucco
|oou loto lobol or|ots
DlvorslIy loto oow rouccts or sorvlcos
|olo, Wol-Vort csos orcoooulso oruorlo by lobol sotolllto troc|lo
ootltlvo 8trotolos ...
Alllooco 8trotoy
|stobllso llo|oos oou ollloocos wlto cstoors,
scllors, cootltors, cooscltoots oou otoor
cooolos loclcuos orors, ocgclsltloos, |olot
vootcros, vlrtcol cooolos.
|olo, Wol-Vort csos octootlc lovootory
roloolsooot by scllor
uslo lJ Ior Jooso 8trotolos
Otoor ootltlvo 8trotolos
Loc| lo ccstoors oou scllors
Aou loc| oct cootltors
Dotor too Iro swltcolo to cootltors
cllu lo swltcolo costs
Vo|o ccstoors oou scllors uooouoot oo too cso oI
looovotlvo l8
orrlors to ootry
Dlscocroo or uoloy otoor cooolos Iro ootorlo
or|ot
locrooso too tocoooloy or lovostoot ooouou to ootor
Otoor ootltlvo 8trotolos
loclcuo lJ cooooots lo rouccts
Vo|os scbstltctlo cootlo rouccts oro ulIIlcclt
Lovoroo lovostoot lo lJ
Dovolo oow rouccts or sorvlcos oot osslblo wltooct
lJ
'olco oolo
'low too Ilr os o coolo oI boslc octlvltlos toot ouu
volco to lts rouccts oou sorvlcos
Actlvltlos oro oltoor
lrlory rocossos ulroctly rolotou to oocIoctcrlo or
uollvorlo rouccts
8cort rocossos ool scort too uoy-to-uoy
rcoolo oI too Ilr oou loulroctly cootrlbcto to
rouccts or sorvlcos
uso too volco coolo to olollot wooro cootltlvo
strotolos coo bost bo ollou to ouu too ost
volco
uslo l8 lo 'olco oolo
uslo lJ 8trotolcolly
8eenglneerlng 8uslness rocesses
lmprovlng 8uslness CuallLy (1CM)
8ecomlng an Aglle Company
CreaLlng vlrLual Companles
8ulldlng a knowledge CreaLlng Company
cslooss rocoss kooolooorlo
wolMott teJoces testockloq tlme ftom slx weeks to tblttyslx boots
newlett lockotJs ossembly tlme fot setvet compotets toocbes oew low
foot mlootes
Mototl uJyoq ltJ oow ptoJoces ot tbe tote of ooe cot pet 11 Mlootes
keenqineerinq is the fundomento/ rethinkinq ond rodico/ redesiqn of
business processes to ochieve dromotic improvements in critico/
contemporory meosures of performonce such os cost quo/ity service ond
speed
88 advocaLes LhaL enLerprlses go back Lo Lhe baslcs and reexamlne Lhelr
very rooLs
no Small lmprovemenLs 8aLher lL alms aL LoLal relnvenLlon
88 focuses on processes and noL on Lasks [obs or people
lk v,s cslooss lrovooot
lk Votoouoloy
repare for 88
8ulld Cross luncLlonal 1eam
ldenLlfy CusLomer urlven
Cb[ecLlve
uevelop SLraLeglc urpose
Map Analyze Asls rocess
CreaLe AcLlvlLy Model
CreaLe rocess Model
SlmulaLe and erform A8C
ldenLlfy dlsconnecLs value
addlng rocesses
ueslgn 1o8e rocesses
8enchmark rocesses
ueslgn 1o8e rocess
valldaLe
erform 1rade off Analysls
lmplemenL 8eenglneered
rocesses
Lvolve
lmplemenLaLlon lan
roLoLype SlmulaLe LranslLlon
plans
lnlLlaLe 1ralnlng rograms
lmplemenL 1ranslLlon lan
lmprove ConLlnuously
lnlLlaLe CnColng
MeasuremenL
8evlew performance
lmprove rocess ConLlnuously
lk-kolo oI lJ
Shared daLabases maklng lnformaLlon avallable aL many places
LxperL sysLems allowlng generallsLs Lo perform speclallsL Lasks
1elecommunlcaLlon neLworks allowlng organlzaLlons Lo be
cenLrallzed and decenLrallzed aL Lhe same Llme
ueclslonsupporL Lools allowlng declslonmaklng Lo be a parL of
everybodys [ob
Wlreless daLa communlcaLlon and porLable compuLers allowlng
fleld personnel Lo work offlce lndependenL
lnLeracLlve vldeodlsk Lo geL ln lmmedlaLe conLacL wlLh poLenLlal
buyers
AuLomaLlc ldenLlflcaLlon and Lracklng allowlng Lhlngs Lo Lell
where Lhey are lnsLead of requlrlng Lo be found (8oelng)
Plgh performance compuLlng allowlng onLhefly plannlng and
revlslonlng
Jotol Ocollty Voooooot
CuallLy ConLrol vlew MeeLlng SLandards and
speclflcaLlons measure and correcL devlaLlons from
sLandards
1CM vlew Lmphasls on CuallLy from cusLomers'
vlewpolnL
CuallLy ls deflned as meeLlng or exceedlng Lhe
requlremenLs and expecLaLlons of cusLomers for a
producL or servlce uslng feaLures and aLLrlbuLes as
performance rellablllLy durablllLy responslveness
1CM Ma[or alm ls Lo reduce varlaLlon from every process
so LhaL greaLer conslsLency of efforL ls obLalned
CuallLy Levels ln 1CM
Crgan|zat|ona| Leve|
Whlch producLs and servlces meeL your expecLaLlons?
Whlch producLs and servlces you need LhaL you are noL currenLly recelvlng?
rocess Leve|
WhaL producLs and servlces are mosL lmporLanL Lo Lhe exLernal cusLomer?
WhaL processes produce Lhose producLs and servlces?
WhaL are Lhe key lnpuLs Lo Lhose processes?
Whlch processes have mosL slgnlflcanL effecLs on Lhe organlzaLlon's performance
sLandards?
Ind|v|dua| Iob Leve|
WhaL ls requlred by Lhe cusLomer?
Pow can Lhe requlremenLs be measured?
WhaL ls Lhe speclflc sLandard for each measure?
JOV llooototloo
a|zen
apanese for gradual and orderly conLlnuous lmprovemenL over a long
perlod of Llme wlLh mlnlmum flnanclal lnvesLmenL and wlLh
parLlclpaLlon by everyone ln Lhe organlzaLlon
lmprovemenL ln all areas of buslness serves Lo enhance quallLy of Lhe
flrm (Lockheed MarLln)
|x |gma(6o)
8uslness lmprovemenL approach LhaL seeks Lo flnd and ellmlnaLe
causes of defecLs and errors ln processes by focuslng on ouLpuLs
LhaL are crlLlcal Lo cusLomers
1he Lerm Slx Slgma ls based on a sLaLlsLlcal measure LhaL equaLes 34 or
fewer errors or defecLs per mllllon opporLunlLles
loundaLlon ls LhaL CusLomers deflne a defecL
loneered by MoLorola and masLered by CL
Allo oooy
qi/ity is the obi/ity of o compony to prosper in o
ropid/y chonqinq continuo//y froqmentinq 6/obo/
morket for hiqhquo/ity hiqhperformonce
customerconfiqured products ond services
An aglle company can make a proflL wlLh
8road producL ranges
ShorL model llfeLlmes
lndlvldual producLs ln large volumes
cstoor |occssou Allo ootltor
Leverage the
mpact of
People and
S Resources
Anticipation of
future needs
Customization
Conformance
Give Customers
Solutions
to Problems
Give Customers
Solutions
to Problems
Cooperate with
Business Partners
and Competitors
Cooperate with
Business Partners
and Competitors
Organize to
Master
Change
Organize to
Master
Change
kolo oI lJ
'lrtcol oooy
A vlrLual Company ls an organlzaLlon LhaL uses l1 Lo llnk people
asseLs and ldeas
eople and corporaLlons form vlrLual companles ln order Lo Lake
advanLage of sLraLeglc opporLunlLles LhaL requlre Llme people
compeLencles and lnformaLlon Lechnologles resources LhaL
may noL exlsL wlLhln a slngle company
8y qulckly formlng a vlrLual company of allsLar parLners lL ls
posslble Lo assemble Lhe componenLs needed Lo provlde a
worldclass soluLlon for cusLomers and capLure Lhe
opporLunlLy
'lrtcol oooy-ooroctorlstlcs
Borderless
Technology
Excellence
Trust-Based
Adaptability
Opportunism
Six
Characteristics
of Virtual
Companies
oowlouo rootlo ooolos
MarkeLs Loday lnvolve frequenL
MarkeL ShlfLs
1echnology rollferaLlon
MulLlplylng CompeLlLors
CharacLerlsLlcs of successful knowledge CreaLlng companles/Learnlng
organlzaLlons
CreaLlon of new knowledge
Wlde dlssemlnaLlon LhroughouL Lhe organlsaLlon
Culckly embody knowledge ln new Lechnologles and producLs
Maklng ersonal knowledge avallable Lo oLhers ls Lhe cenLral
acLlvlLy
oowlouo Voooooot 8ystos
Coal of knowledge ManagemenL SysLems ls Lo help knowledge
workers creaLe organlze and make avallable lmporLanL
buslness knowledge wherever and whenever needed
laclllLaLe organlzaLlonal learnlng
use l1 Lo collecL edlL access value and dlssemlnaLe knowledge
rovlde feedback encourage behavlor changes and lmprove
buslness performance
oowlouo Voooooot Jocoolgcos