M T CNG VIC CC V TR CHUYN VIN/NHN VIN

1. KIM SOT VIN K TON ............................................................................................................. 2

2. KIM SOT VIN NI B ................................................................................................................. 2
3. CHUYN VIN PHT TRIN SN PHM ...................................................................................... 2
4. CHUYN VIN KINH DOANH V PHT TRIN TH TRNG............................................... 2
5. CHUYN VIN KHCH HNG DOANH NGHIP LN .............................................................. 3
7. CHUYN VIN THM NH V QUN L RI RO TN DNG ............................................... 3
8. CHUYN VIN KHCH HNG DOANH NGHIP ........................................................................ 3
9. CHUYN VIN KHCH HNG C NHN (CV bn cc SP tn dng tiu dng) ........................ 4
10. CHUYN VIN PHN TCH H TR KINH DOANH (CV HTTD) .......................................... 4
11. CHUYN VIN K TON TI CHNH .......................................................................................... 4
12. CHUYN VIN NGUN VN .......................................................................................................... 4
13 CHUYN VIN MARKETING .......................................................................................................... 5
14. CHUYN VIN U T ................................................................................................................... 6
15. CHUYN VIN X L N ............................................................................................................... 6
16. CHUYN VIN NHN S ................................................................................................................. 6
17. GING VIN O TO .................................................................................................................... 6
18. CHUYN VIN O TO V PHT TRIN ................................................................................ 6
19. CHUYN VIN QUN L CHT LNG .................................................................................... 7
20. CHUYN VIN PHP CH & KIM SOT TUN TH ............................................................ 7
21. CHUYN VIN NGHIP V KHO QU ........................................................................................ 7
22. CHUYN VIN PHN TCH TI CHNH (PHNG K HOCH TNG HP) ...................... 8
23. CHUYN VIN THANH TON QUC T .................................................................................... 8
24. CHUYN VIN QUN TR RI RO ................................................................................................ 8
25. CHUYN VIN PHN TCH D LIU TN DNG C NHN .................................................. 9
26. CHUYN VIN/NHN VIN NH GI ........................................................................................ 9
27. CHUYN VIN CNG NGH THNG TIN (IT) BAO GM: ................................................... 9
27.1 Chuyn vin H thng Mng ............................................................................................................. 9
27.2 Chuyn vin Ngn hng in t ....................................................................................................... 9
27.3 Chuyn vin H tr Bo mt ............................................................................................................. 9
27.4 Chuyn vin H thng PC ................................................................................................................ 10
28. CHUYN VIN K TON TH ..................................................................................................... 10
29. CHUYN VIN DCH V ATM ..................................................................................................... 10
30. CHUYN VIN BN V TIP TH POS ...................................................................................... 10
31. CHUYN VIN TH TN DNG TIU DNG ............................................................................ 11
32. NHN VIN QUN L THU HI N VAY ................................................................................. 11
33. CHUYN VIN/NHN VIN DCH V KHCH HNG ........................................................... 11
34. CHUYN VIN/NHN VIN TELEMARKETING ..................................................................... 11
35. KIN TRC S ................................................................................................................................. 11
36. K S XY DNG ........................................................................................................................... 12
37. GIAO DCH VIN S CP.............................................................................................................. 12
38. TH QU ............................................................................................................................................ 12
39. NHN VIN VN PHNG .............................................................................................................. 12
40. NHN VIN LI XE ......................................................................................................................... 12
41. TH IN .......................................................................................................................................... 12
42. TH K VN PHNG ..................................................................................................................... 13
43. CHUYN VIN TN DNG BN L ............................................................................................. 13
44. CHUYN VIN H TR CHI NHNH & PHNG GIAO DCH ............................................. 13
45. CHUYN VIN K TON TI CHNH _ D N MIS............................................................... 13
46. KIM TON VIN NI B ............................................................................................................ 13
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47. CHUYN VIN KINH DOANH ...................................................................................................... 13

48. CHUYN VIN THM NH ......................................................................................................... 14
1. KIM SOT VIN K TON ............................................................................................................. 3
2. KIM SOT VIN NI B ................................................................................................................. 3
3. CHUYN VIN PHT TRIN SN PHM ...................................................................................... 3
4. CHUYN VIN KINH DOANH V PHT TRIN TH TRNG............................................... 3
5. CHUYN VIN KHCH HNG DOANH NGHIP LN .............................................................. 4
7. CHUYN VIN THM NH V QUN L RI RO TN DNG ............................................... 4
8. CHUYN VIN KHCH HNG DOANH NGHIP ........................................................................ 4
9. CHUYN VIN KHCH HNG C NHN (CV bn cc SP tn dng tiu dng) ........................ 5
10. CHUYN VIN PHN TCH H TR KINH DOANH (CV HTTD) .......................................... 5
11. CHUYN VIN K TON TI CHNH .......................................................................................... 5
12. CHUYN VIN NGUN VN .......................................................................................................... 5
13 CHUYN VIN MARKETING .......................................................................................................... 6
14. CHUYN VIN U T ................................................................................................................... 7
15. CHUYN VIN X L N ............................................................................................................... 7
16. CHUYN VIN NHN S ................................................................................................................. 7
17. GING VIN O TO .................................................................................................................... 7
18. CHUYN VIN O TO V PHT TRIN ................................................................................ 7
19. CHUYN VIN QUN L CHT LNG .................................................................................... 8
20. CHUYN VIN PHP CH & KIM SOT TUN TH ............................................................ 8
21. CHUYN VIN NGHIP V KHO QU ........................................................................................ 8
22. CHUYN VIN PHN TCH TI CHNH (PHNG K HOCH TNG HP) ...................... 9
23. CHUYN VIN THANH TON QUC T .................................................................................... 9
24. CHUYN VIN QUN TR RI RO ................................................................................................ 9
25. CHUYN VIN PHN TCH D LIU TN DNG C NHN ................................................ 10
26. CHUYN VIN/NHN VIN NH GI ...................................................................................... 10
27. CHUYN VIN CNG NGH THNG TIN (IT) BAO GM: ................................................. 10
27.1 Chuyn vin H thng Mng ........................................................................................................... 10
27.2 Chuyn vin Ngn hng in t ..................................................................................................... 10
27.3 Chuyn vin H tr Bo mt ........................................................................................................... 10
27.4 Chuyn vin H thng PC ................................................................................................................ 11
28. CHUYN VIN K TON TH ..................................................................................................... 11
29. CHUYN VIN DCH V ATM ..................................................................................................... 11
30. CHUYN VIN BN V TIP TH POS ...................................................................................... 11
31. CHUYN VIN TH TN DNG TIU DNG ............................................................................ 12
32. NHN VIN QUN L THU HI N VAY ................................................................................. 12
33. CHUYN VIN/NHN VIN DCH V KHCH HNG ........................................................... 12
34. CHUYN VIN/NHN VIN TELEMARKETING ..................................................................... 12
35. KIN TRC S ................................................................................................................................. 12
36. K S XY DNG ........................................................................................................................... 13
37. GIAO DCH VIN S CP.............................................................................................................. 13
38. TH QU ............................................................................................................................................ 13
39. NHN VIN VN PHNG .............................................................................................................. 13
40. NHN VIN LI XE ......................................................................................................................... 13
41. TH IN .......................................................................................................................................... 13
42. TH K VN PHNG ..................................................................................................................... 14
43. CHUYN VIN TN DNG BN L ............................................................................................. 14
44. CHUYN VIN H TR CHI NHNH & PHNG GIAO DCH ............................................. 14
45. CHUYN VIN K TON TI CHNH _ D N MIS............................................................... 14
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46. KIM TON VIN NI B ............................................................................................................ 14

47. CHUYN VIN KINH DOANH ...................................................................................................... 14
48. CHUYN VIN THM NH ......................................................................................................... 15

1. KIM SOT VIN K TON

Kim sot trc v sau khi hch ton cc chng t k ton: Tit kim, chuyn khon, thu i ngoi t,
ti khon (c nhn, cc t chc kinh t)pht sinh trong ngy
Kim sot cc chng t trn my tnh (duyt my)
Thc hin cc cng vic k ton cui ngy, thng, nm, i chiu vi s sch ca b phn kho qu cn
vi s tin mt tn kho thc t chun b cho vic kho s sch k ton
Gii thch hng dn, thu thp thng tin t khch hng nng cao cht lng cng tc k ton ni
ring v cng vic ca c phng ni chung.
2. KIM SOT VIN NI B
Kim tra, kim sot hot ng nghip v ca Ngn hng nhm pht hin nhng thiu st, xut kin
chn chnh kp thi gp phn phng nga ri ro cng nh m bo tnh hp php trong hot ng kinh
doanh, tun th cc quy ch, quy nh ca Techcombank.
Lp bo co kim sot nhng mt cn khc phc v kim tra gim st vic thc hin khc phc ca cc
chi nhnh, trung tm nh trong bo co nu ra.
a ra nhng kin nhm ci tin v nng cao hiu qu trong hot ng kinh doanh ca cc n v.
m bo an ton v mt php l cng nh li ch ca Ngn hng trong giao dch vi cc i tc. Son
tho cc hp ng c lin quan.
3. CHUYN VIN PHT TRIN SN PHM
Nghin cu v nm vng cu trc h thng chnh sch, sn phm dch v ngn hng doanh nghip hin
c ca Techcombank khai thc ti a tnh nng sn c
Nghin cu nhng chnh sch, sn phm ngn hng ang c ti th trng nc ngoi v ca cc i th
cnh tranh trong nc xut pht trin sn phm mi c th p dng ph hp vi iu kin c s h
tng v nh hng chin lc ca Techcombank.
Xy dng v pht trin cc sn phm doanh nghip mi, san tho cc chnh sch lin quan n khch
hng doanh nghip da trn kt qu kho st v nn tng cng ngh ca Techcombank
nh gi kt qu thc hin cc sn phm ban hnh xut, ci tin
Kho st nhu cu th trng v dch v ngn hng doanh nghip t thit lp cc chng trnh pht
trin sn phm doanh nghip ph hp.
Phi hp vi cc n v bn thc y doanh thu trong cc mng sn phm lin quan n khch hng
doanh nghip.
Nghin cu, cp nht cc vn bn php quy, chnh sch ca Nh nc v hot ng tn dng, thng
mi, qun l ri ro xy dng, ban hnh v iu chnh cc vn bn, quy nh, hng dn ca
Techcombank ph hp vi php lut v chin lc kinh doanh ca Techcombank.

4. CHUYN VIN KINH DOANH V PHT TRIN TH TRNG

Xy dng v m rng cc mi quan h vi cc hip hi, t chc lin quan mang ti cc u mi
khch hng doanh nghip nh hip hi ngnh, s k hach u t, s thng mi, c quan thu
Xy dng danh mc cc ngnh ngh mc tiu v danh sch cc khch hng tim nng cho tan b h
thng khch hng doanh nghip Techcombank
Nghin cu, cung cp thng tin v th trng phc v cho vic xy dng chin lc v nh hng pht
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trin khch hng doanh nghip v nhu cu thm nh theo yu cu ca cc n v trong h thng
Techcombank
San tho cc bn tin ngnh nh k
Chun b, t chc cc chng trnh ra mt sn phm mi, thc hin cc hot ng quan h cng chng
phc v pht trin sn phm theo s phn cng ca Lnh o phng.
Phn tch, nh gi hiu qu hat ng bn sn phm ngn hng doanh nghip trn ton h thng.
5. CHUYN VIN KHCH HNG DOANH NGHIP LN
Xy dng chin lc khch hng doanh nghip ln, c cu, m hnh hat ng, chnh sch
Phi hp vi Phng qun tr sn phm xy dng cc gi sn phm ph hp v cc gii php cho khch
hng ln
Phi hp vi cc n v thc hin bn vi khch hng doanh nghip ln
Chm sc cc khch hng hin ti v bn cho cc sn phm tn dng v phi tn dng
Thc hin cc chng trnh nhm ymnh hat dodng khch hng doanh nghip ln
Tm kim v tip cn cc d n trung di hn
6. CHUYN VIN QUN L TIN T V TI TR THNG MI
Tham gia xy dng cc k hoch, chng trnh pht trin dch v thanh ton quc t, thanh ton trong
nc, ti tr xut nhp khu, ti tr thng mi trong nc, cc sn phm qun l tin t.
Trin khai k hoch bn hng cc sn phm thanh ton quc t (LC, nh thu, TT), ti tr xut nhp
khu, ti tr thng mi trong nc (ti tr nh cung cp, ti tr nh phn phi), qun l tin t v
cc sn phm khc lin quan
Thc hin h tr cc chi nhnh trin khai cc hot ng thanh ton ton quc t, thanh ton trong nc,
ti tr xut nhp khu, ti tr thng mi trong nc, cc sn phm qun l tin t.
Qun l theo danh mc cc sn phm lin quan
7. CHUYN VIN THM NH V QUN L RI RO TN DNG
Gp g khch hng, nghin cu h s, cht vn chuyn vin khch hng, lp bo co ti thm nh,
trnh ln cp c thm quyn xem xt v ph duyt cc khon vay mn thuc hn mc tn dng, cc
khon hn mc tn dng ngn hn.
Thc hin ti thm nh tt c cc khon cho vay th nhn theo sn phm, cc khon vay ngn hn,
chit khu, m L/C, bo lnh thuc hn mc khch hng c cp c thm quyn duyt hn mc
Trc tip cng Chuyn vin Khch hng tin hnh nh gi ti sn th chp hoc ti thm nh cc
khon nh gi ti sn th chp theo quy nh.
Theo di, kim tra vic thc hin cc yu cu ca cp ph duyt i vi cc khon vay. Kp thi pht
hin nhng vi phm v cc du hiu nh hng n mc an ton ca khon vay, trnh cp c thm
quyn x l.
Ghi nh v thu hiu cc chnh sch tn dng ca Techcombank, thc hin thm nh tun th cc chnh
sch v c th din gii ni dung p dng chnh sch tn dng vo h s c th.
Hiu r v cc sn phm phc v khch hng doanh nghip v cc ri ro tim n ca sn phm m
bo ni dung cht lng ca cng tc thm nh
8. CHUYN VIN KHCH HNG DOANH NGHIP
Trc tip phng vn khch hng thu thp cc thng tin cn thit.
Cn c vo cc quy trnh nghip v, quy nh, kinh nghim tin hnh thm nh h s ca khch hng (
xem xt tnh trng ti chnh, nh gi ti sn, cc bo co ti chnh...), pht hin ra nhng thiu st
khng ph hp vi yu cu, trn c s yu cu khch hng b sung cho hon chnh, xc nh mc
cho vay, mc ph thanh ton, bo lnh hp l.
Phi hp cng vi Chuyn vin Phn tch v H tr Kinh doanh nh gi ti sn m bo
4

Trnh cp c thm quyn ph duyt khon vay.

Thc hin cc nghip v qun l sau nh: Kim tra nh k, kim tra t xut, thng qua cc knh
thng tin khc nhau gim st tnh hnh s dng vn ca khch hng c ng nh cam kt hay khng,
ra cc bin php x l cc sai phm ca khch hng.
Gii quyt cc khiu ni, thc mc ca khch hng trong phm vi quyn hn cho php.
Duy tr, pht trin quan h giao dch ca khch hng, thu ht khch hng mi

9. CHUYN VIN KHCH HNG C NHN (CV bn cc SP tn dng tiu dng)

Trc tip thc hin tip th cc sn phm dch v tn dng tiu dng v cc sn phm bn l n cc t
chc, cng ty l khch hng hin ti hoc tim nng
nh k trc tip i tip th cc khch vng lai ti cc im c lu lng ngi qua li ln. Thu thp cc
yu cu s dng dch v tn dng tiu dng ca khch hng pht trin sn phm mi.
Thu thp thng tin ca cc i th cnh tranh
Phi hp theo di, qun l ni dung dch v tn dng tiu dng trn trang web ca Techcombank.
10. CHUYN VIN PHN TCH H TR KINH DOANH (CV HTTD)
H tr Chuyn vin Khch hng trong qu trnh phn tch v thm nh d n, thu thp thng tin t cc
ngun khc nhau c lin quan ti hot ng sn xut kinh doanh ca khch hng, tnh ton cc ch tiu
ti chnh da vo cc bo co ti chnh v d n u t ca khch hng
H tr Chuyn vin Khch hng trong vic son tho: hp ng tn dng hn mc, hp ng tn dng,
hp ng cm c, th chp, hp ng bo lnh bng ti sn m bo ca bn th 3 vi khch hng,
thng bo tn dng cho khch hng.
Cng vi Chuyn vin Khch hng thc hin vic nh gi, qun l, gim st ti sn m bo, lp bin
bn nh gi ti sn m bo.
H tr Chuyn vin Khch hng trong vic chuyn giao h s gia phng v cc phng, ban khc. Phi
hp vi Chuyn vin Khch hng trong vic thc hin cc chnh sch chm sc khch hng theo quy
nh ca Techcombank. Lu tr v qun l h s ca khch hng.
Theo di d n ca khch hng, nh k phi hp vi Chuyn vin Khch hng thng bo cho khch
hng thc hin cc ngha v tr n gc, n li v cc ngha v c lin quan khc i vi Techcombank.
11. CHUYN VIN K TON TI CHNH
Thc hin thanh ton Hp ng, cc chi ph.
Kim tra s liu k ton tng hp hng ngy.
Gim st nghip v k ton cc chi nhnh t xa v ti ch.
K ton thu, c ng, c tc, trch lp v s dng cc qu ca ngn hng
Thc hin cc bo co nghip v c lin quan
12. CHUYN VIN NGUN VN
12.1 Mng Giao dch Tin t & Ngoi hi
Trc tip thc hin cc giao dch ngoi t vi th trng theo yu cu ca b phn thanh khon thng
qua cc h thng in t, in thoi, fax nhm mc ch sinh li.
Theo di, nghin cu tnh hnh th trng nh gi cc giao dch.thc hin cc hot ng mi gii cc
sn phm ti chnh, tin t, ngoi hi qua sn giao dch.
Thc hin vic chm sc khch hng l cc T chc Tn dng.
Phi hp vi cc Phng/Ban c lin quan trong vic pht trin v bn cc sn phm do phng ph trch.
kim sot tt cc ri ro trong qu trnh giao dch.
Kim sot cc ri ro pht sinh trong qu trnh giao dch v bo co Lnh o.
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12.2 Mng Giao dch trn th trng hng ho:

Thc hin cc cng vic vic mi gii hng ho qua cc S giao dch Quc t: t lnh ln cc sn
giao dch theo yu cu ca khc hng thng qua h thng in t, in thoi, fax,...
Tham gia thc hin cc hot ng qung b cc dch v n khch hng, h tr chm sc khch
hng,nhm pht trin h thng khch hng, nng cao hnh nh, uy tn ca Techcombank trn th
trng.
Nghin cu cc ng dng ca sn phm, dch v ci tin v gii thiu cc sn phm dch v ti
chnh, cc sn phm phi sinh c lin quan n hng ho m rng phm v hot ng kinh doanh.
Phn tch thng tin th trng trong v ngoi nc lin quan n cc hng ho c giao dch cp nht
cho khch hng v phc v cho mc ch kinh doanh ca Techcombank.
Kim sot cc ri ro pht sinh trong qu trnh giao dch v bo co Lnh o.
12.3 Mng qun l thanh khon, iu ho h thng v gim st ri ro
Theo di dng tin ra, vo v gim st tnh hnh thanh khon ca Techcombank bo co Lnh o phng
xut cc bin php m bo an ton thanh khon.
nh gi hin trng v ngun vn v s dng vn ca ton h thng v ca Trung tm Treasury.
Yu cu phng Dealing thc hin cc giao dch nhm m bo thanh khon hoc hn ch ri ro li sut.
Cn i vn, tnh hnh ngun vn, huy ng vn, trng thi ngoi hi, tn khon, ton h thng v
ca cc Chi nhnh.
12.4 Mng pht trin sn phm
Nghin cu v nm vng cu trc h thng sn phm dch v ti chnh ca Trung tm Treasury khai
thc ti a tnh nng sn c.
Nghin cu nhng sn phm huy ng, cc sn phm lien quan n ngoi t v th trng II v cc sn
phm ti chnh phi sinh khc ang c ti th trng nc ngoi v ca cc i th cnh tranh trong
nc xut pht trin sn phm mi c th p dng ph hp vi iu kin c s h tng v nh
hng chin lc ca Techcombank.
Kho st nhu cu th trng v dch v ti chnh t thit lp cc chng trnh pht trin sn phm
ph hp.
Xy dng v pht trin cc sn phm mi da trn kt qu kho st v nn tng cng ngh ca
Techcombank
Theo di, cp nht, nh gi kt qu thc hin cc sn phm pht trin xut cc iu chnh cn
thit.
13 CHUYN VIN MARKETING
Thc hin hot ng bin tp, vit bi, a tin v cc hot ng ca Techcombank c bng Ting Vit
v Ting Anh ng ti trn cc phng tin thng tin i chng, trang Web v bn tin ni b ca
ngn hng nhm to hnh nh tt v ngn hng i vi cng chng cng nh khch hng ni b.
Thc hin vic qun l thng hiu: m bo tnh thng nht, nht qun v d nhn ca thng hiu
Techcombank.
Theo di din bin tnh hnh th trng qua cc phng tin thng tin i chng, thu thp thng tin v
cc i th cnh tranh trong v ngoi ngnh: tnh hnh hot ng, chin lc kinh doanh, chin lc
Marketing.
Thc hin kho st cc sn phm ngn hng ti chnh ca cc ngn hng trong nc v nc ngoi
xut cc tng pht trin sn phm mi ng dng vo Techcombank.
Thc hin cc hot ng chm sc khch hng: xy dng c s d liu v khch hng, gii quyt thc
mc v khiu ni ca khch hng, thc hin cc chng trnh chm sc khch hng.
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14. CHUYN VIN U T

Tm kim cc c hi u t
Phn tch cng ty, nh gi, la chn cc phng n u t.Lp bo co v cc xut u t v bo v
phng n u t trc hi ng u t.
nh gi phn tch ri ro, xy dng cc phng n u t
Tham gia m phn, due dilligence, k hp ng u t.
Tham gia qun l d n u t.
15. CHUYN VIN X L N
Tip nhn, nghin cu v phn tch cc khon n qu hn ca cc phng ban nghip v kinh doanh sau
khi c Gim c Chi nhnh ph duyt
Ln phng n x l, khai thc ti sn nhn n nhm nhanh chng thu hi vn v li cho ngn hng
Trin khai thc hin phng n x l c ph duyt
n c khch hng thc hin phng n tr n c ph duyt
Phi hp cng cc phng nghip v kinh doanh c lin quan thc hin vic k bin, xit n, pht mi ti
sn m bo ca khch hng hoc lm th tc khi kin, xc tin vic t chc thc hin cc phn quyt
ca to thu hi n
Thc hin cc cng vic khc c lin quan

16. CHUYN VIN NHN S

Phn tch nng sut lao ng, cc ch tiu o lng kt qu cng vic ca cc cn b nhn vin lm c
s t vn cho Lnh o v cc gii php tng nng sut lao ng.
Tip nhn h s nhn s, nhp, lu tr, tng hp v cung cp cc thng tin nhn s trn ton h thng.
Tham mu v b tr v tr cng vic ton h thng cn c vo K hoch Kinh doanh, K hoch Nhn s
v thay i Nhn s trong tng thi k.
T vn cho khch hng ni b, c kh nng phn tch v tng hp cc thng tin nhn s phc v yu
cu qun tr ca cc cp lnh o
17. GING VIN O TO
Xy dng, thit k chng trnh o to cc k nng mm: k nng qun l, k nng giao tip, k nng
truyn t thuyt trnh,. trnh Lnh o ph duyt.
T chc, trc tip tham gia ging dy cc chng trnh o to c ph duyt.
T vn v o to pht trin nhn s cn c vo L trnh cng danh v theo yu cu pht trin kinh
doanh.
nh gi, la chn cc i tng o to t cc Phng/Ban/Chi nhnh tham gia cc chng trnh o
to c xy dng nhm pht trin nhn s theo yu cu pht trin kinh doanh.
Tham gia cc hot ng o to khc ca ngn hng.
18. CHUYN VIN O TO V PHT TRIN
Xy dng K hoch o to cn c vo k hoch Kinh doanh, K hoch Nhn s, ngun o to, cc
yu t ni lc cho ton h thng v iu chnh k hoch khi cn thit.
Tm hiu v khai thc cc ngun o to bn trong v bn ngoi
Phi hp vi cc n v trn ton h thng, vi cc t chc o to t chc cc kho o to theo k
hoch v theo nhu cu pht sinh.
Tin hnh nh gi sau o to nhm la chn c nhng t chc o to cht lng, hiu qu cho
ngn hng.
Qun l cc thng tin o to ca cc CBNV, l lch o to v ti liu o to.
T vn v o to pht trin nhn s cn c vo L trnh cng danh v theo yu cu pht trin kinh
doanh.
7

Tin hnh o to nh hng cho CBNV mi trn a bn H Ni, phi hp vi cc Phng ban c lin
quan ti cc Chi nhnh khng thuc khu vc H Ni o to nh hng cho Nhn vin mi ti cc n
v ny.
Tng hp nh gi kt qu cng tc ca cn b nhn vin trn ton h thng theo nh k
19. CHUYN VIN QUN L CHT LNG
Thc hin hoch nh, son tho, kim sot vic son tho cc ti liu cht lng; kim sot cc qu
trnh cht lng nhm xy dng mt h thng ti liu n gin, gn nh v y ti Techcombank.
Thc hin kim sot ti liu ni b, ti liu bn ngoi v kim sot h s cht lng nhm m bo tnh
y v s lng, s trang ca ti liu, m bo tnh hiu lc (ang cn hiu lc, b sa i hay
b thay th) ca cc ti liu ti Techcombank.
Thc hin o lng v phn tch cht lng ni b v cht lng bn ngoi tm kim cc c hi ci
tin h thng cht lng ti Techcombank.
20. CHUYN VIN PHP CH & KIM SOT TUN TH
Son tho cc vn bn mu: Hp ng tn dng, hp ng cm c, th chp.m bo tnh php l cho
cc vn bn trc khi trnh cp lnh o ph duyt. Tr gip kim tra, kim sot v mt php l cc vn
bn ni b, cc hp ng mu, cc hp ng c gi tr t 30 triu ng tr ln m bo tnh tun th i
vi cc quy nh php lut hin hnh.
H tr, t vn v mt php l cho cc chi nhnh, phng ban trn ton h thng trong vic ch o v
thc hin hot ng kinh doanh. Gim st hot ng tun th ca cc n v, phng ban trn ton h
thng. Kt hp vi i din tun th ti cc phng ban thc hin chc nng gim st vic thc hin tun
th cc n v, phng ban trn ton h thng.
Cp nht v thit lp danh mc cc vn bn cc vn bn quy phm php lut v hot ng ngn hng v
cc vn bn quy phm php lut lin quan trn c s d liu lut v cng bo cung cp ti cc n
v, phng ban trn ton h thng. a ra kin gp , kin ngh i vi cc vn bn quy phm php
lut do c quan chc nng c thm quyn ban hnh hoc d tho ca cc vn bn quy phm php lut
theo yu cu, ngh ca c quan chc nng c thm quyn.
Thc hin cng tc o to, ph bin, gio dc php lut, ni quy, quy ch ca Ngn hng cho CBNV.
Phi hp vi cc n v c lin quan tin hnh kim tra vic thc hin php lut, ni quy, quy trnh kin
ngh nhng bin php x l.
21. CHUYN VIN NGHIP V KHO QU
Tham gia xy dng, hon thin cc Quy trnh, vn bn hng dn thc hin nghip v lin quan n
tin t, kho qu theo quy nh ca Ngn hng Nh nc v ca Techcombank theo s phn cng ca
Lnh o phng.
Tr gip kim tra, kim sot vic chp hnh ch nghip v v kho qu, vn chuyn v tip nhn ti
sn/tin t ti cc n v trn ton h thng.
Kim tra v pht hin kp thi cc s c, cc ri ro tim n nh hng n an ton kho qu ca cc n
v, xut cc bin php m bo an ton kho qu. Phi hp vi cc phng nghip v c lin quan
kim tra, tng hp cc v thiu, mt tin, ngn phiu, ti sn m bo v cc ti sn qu khc xc
nh nguyn nhn, kin ngh v xut cc bin php x l, phng nga.
Cung cp thng tin v hng dn cho b phn k ton giao dch v qu ti cc im giao dch v c
im nhn dng cc loi mu, tin gi, tin ht thi hn lu hnh, khng tiu chun lu thng.
Tham gia tp hun k thut nghip v, quy trnh lin quan n tin t, kho qu cho cc CBNV ti cc
b phn lin quan.
Tng hp, phn tch s liu lin quan n tin mt tn qu ti cc n v xy dng hn mc tn qu
ph hp v hiu qu cho cc n v trn ton h thng.
Lp bo co kim tra, kim sot cc hot ng nghip v lin quan n tin t, kho qu.
8

22. CHUYN VIN PHN TCH TI CHNH (PHNG K HOCH TNG HP)
Thu thp, tng hp s liu v hot ng kinh doanh v cc k hoch hnh ng ca cc n v trn ton
h thng
Thc hin phn tch kt qu hot ng kinh doanh ca cc n v trn ton h thng.
Xy dng k hoch pht trin kinh doanh hng nm cho cc chi nhnh, s giao dch v cc n v kinh
doanh trn ton h thng theo nh hng chin lc chung ca ngn hng
Kt xut thng k s liu, xy dng cc tp bo co qun tr ni b v tnh hnh hot ng kinh doanh
ca Techcombank theo nh k v theo cc chuyn . Hiu v lp c cc bo co chuyn c
xy dng sn, cung cp cc bo co chuyn theo yu cu ca cc b phn chc nng.
Lm vic vi cc s liu thng k c th phn tch cc bo co qun tr ni b
Lm vic vi cc phng ban lin quan trong vic o lng nh gi hiu qa hot ng ca cc phng
ban Hi s theo m hnh hot ng ca ngn hng.
Ch ng theo di, thu thp cc thng tin v lp bo co nh gi tnh hnh thc hin k hoch ca cc
n v trn ton h thng theo thng, qu, nm.
Hon thin cc bo co theo quy nh ca Ngn hng nh nc, cc c quan lin quan v ca
Techcombank c phn theo cc lnh vc qun l, np hoc truyn bo co theo nh k.
23. CHUYN VIN THANH TON QUC T
1. Tip nhn h s yu cu m L/C ca phng Dch v Ngn hng Doanh nghip, cc phng giao dch
v cc chi nhnh.
2. M th tn dng, chuyn cho Kim sot vin kim sot v cp c thm quyn ph duyt.
3. Kim tra chng t hng nhp khu, lm thng bo cho khch hng trnh cp c thm quyn duyt sau
chuyn cho phng Doanh nghip, cc phng giao dch, cc chi nhnh. Lin h vi phng Dch v
Ngn hng Doanh nghip, phng giao dch, chi nhnh khi b chng t n hn thanh ton
4. Lm in thng bo ra nc ngoi khi b chng t c sai st, hu L/C, hay cc vn lin quan n
L/C khi c pht sinh. Trnh cp c thm quyn ph duyt, pht in i.
5. Thc hin nghip v chuyn tin quc t. Ghi s chng t chuyn tin v thanh ton L/C. Hch ton
cc nghip v thanh ton quc t pht sinh. Lu cc h s c lin quan.
24. CHUYN VIN QUN TR RI RO
24.1 Mng ri ro th trng
Bao qut ton b tnh hnh ri ro trong cc hot ng kinh doanh ca Techcombank.
Xc nh, ghi nhn v o lng cc ri ro hot ng pht sinh trong hot ng ca Techcombank.
Tham gia thm nh ri ro trn kha cnh ri ro hot ng i vi vic pht trin cc sn phm mi.
Thng bo cc hin tng ri ro hoc c th gy ri ro hot ng cho ton b h thng trn c s cc
thong tin ni b hoc thong tin trong v ngoi h thng ngn hng.
24.2 Mng ri ro tn dng
Thu thp, phn tch s liu tn dng, nhn xt nh gi tnh hnh ri ro ca danh mc tn dng trn ton
h thng nh gi cht lng tn dng
Kim sot, nh gi ri ro tn dng, kim sot vic thc thi cc chnh sch qun tr ri ro i vi cc
dch v ngn hng doanh nghip v bn l trn ton h thng, xut cc bin php nhm hn ch ri
ro.
Tham gia xy dng h thng xp loi v nh gi khch hng c nhn v doanh nghip, thu thp v lu
tr thng tin xp hng, phi hp vi cc b phn c lin quan xem xt, nh gi nh k v tnh
chnh xc v hiu qu ca h thng.
Nghin cu k thut qun l v gim st cht lng danh mc tn dng theo cc tiu ch khc nhau.
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Theo di v gim st, phn loi cc khon cho vay ca ton h thng kp thi pht hin nhng khon
vay c vn .
25. CHUYN VIN PHN TCH D LIU TN DNG C NHN
Nghin cu v pht trin cc m hnh nh gi ri ro tn dng khch hng c nhn
Thc hin cc phn tch nh gi ri ro v xy dng h thng bo co phc v cho cng tc qun tr ri
ro khch hng c nhn
Theo di v o lng hiu qun danh mc tn dng bn l
26. CHUYN VIN/NHN VIN NH GI
1. nh gi cc bt ng sn, cng trnh xy dng c gi tr hoc c tnh cht phc tp (bit th, nh
hng, khch sn v cng trnh cng nghip nh nh xng, kt cu cng nghip,), cc loi my mc
thit b, phng tin vn ti theo yu cu ca cc n v kinh doanh.
2. Theo di din bin gi c, xu hng vn ng ca th trng bt ng sn, th trng chng khon v
cc loi c phiu nim yt, cha nim yt. Kt hp, h tr cc b phn c lin quan xy dng chnh
sch v bt ng sn.
3. nh gi d ton cc cng trnh xy dng trong cc d n u t c nhu cu vay vn ca
Techcombank, nh gi nng lc my mc thit b/cng ngh ca khch hng. nh gi nh k v cc
loi c phiu nhn lm ti sn m bo.
4. Nghin cu di gc cng ngh sn xut ca mt s ngnh trng im theo nhu cu ca ngn
hng (cng ngh sn xut thp, t, nha, g, bao b, giy,)
5. Kt hp, h tr chuyn vin phng chnh sch xy dng chnh sch v cho vay cm c chng
khon, CP OTC
27. CHUYN VIN CNG NGH THNG TIN (IT) BAO GM:
27.1 Chuyn vin H thng Mng
1. Tham gia lp k hoch pht trin & ti u ho h thng mng
2. Trin khai & Khc phc cc s c h thng ng truyn
3 Lp k hoch & phi hp vi nh cung cp bo dng ng truyn
4 Qun l, theo di, cu hnh, nng cp cc thit b truyn thng
5 Phi hp vi chuyn vin bo mt m bo an ton & an ninh h thng
6. Tng hp bo co tnh trng h thng.
7. Tham gia trin khai, pht trin cc dch v mng.
8. Son tho cc qui ch qun l truyn thng
9. H tr ngi s dng khi gp cc s c mng
27.2 Chuyn vin Ngn hng in t
1. Tham gia trin khai cc gii php, phn mm v dch v gia tng v thanh ton in t ca ngn
hng.
2. Qun l, duy tr cc h thng nh SWIFT, CITAD, E-commerce , PC Banking, Home Banking.
3. Pht trin v nng cp cc dch v theo yu cu.
4. H tr ngi s dng khai thc, vn hnh.
5 Tng hp v bo co tin trnh cng vic, bo co theo di h thng cho lnh o phng theo nh k.
27.3 Chuyn vin H tr Bo mt
1. Tham gia qu trnh lp k hoch m bo an ton & an ninh h thng
2. Thit k & duy tr h thng tng la (Firewall) v mng ring o (VPN)
3. Nhn dng v sa cha cc l hng trn h thng mng ca Techcombank
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4. Trin khai & gim st h thng pht hin tn cng (IDS)

5. Phn tch cnh bo & h tr chuyn vin h thng sa li bo mt
6. Lp k hoch trin khai phng chng & ngn chn Virus trn h thng
7 Lp & trin khai cc qui ch m bo an ton & an ninh trn h thng mng Techcombank
8 H tr ngi s dng khc phc s c v an ton & an ninh trn h thng
9 Tng hp bo co tnh trng h thng, cc s c v biu hin c bin php khc phc tc thi.
27.4 Chuyn vin H thng PC
1. Cung cp thit b tin hc (my vi tnh, ...) cn c trn nhu cu thc t ca cc b phn trn ton h
thng.
2. H tr bo tr, bo dng nh k ton b cc thit b tin hc.
3. Pht hin v xut cc phng n khc phc s c cc thit b ca ngi dng cui.
4. Tham gia lp t, trin khai cc thit b ca ngi dng cui khi c yu cu
5. H tr ngi s dng cui v vic khai thc, s dng thit b cui.
6 Tng hp v bo co tin trnh cng vic, bo co theo di thit b cho lnh o phng theo nh k.
28. CHUYN VIN K TON TH
i chiu cn i cc ti khon ATM cn qu ti cc my ATM.
Tra sot i chiu cc giao dch ca ch th ti my ATM ca Techcombank, kim sot thanh ton th
gia Techcombank v cc Ngn hng khc.
Hch ton thanh ton cho cc n v chp nhn th
Thc hin tra sot, i chiu tnh hnh thanh ton ti n v chp nhn th
Cung cp thng tin cn thit cho vic tra sot, khiu ni, Chargeback theo yu cu ca cc t chc th
Quc t, cc ngn hng khc v ch th ca Techcombank cho Phng Vn hnh Trung tm Th.
Hch ton cc khon tn dng do Phng Tn dng tiu dng chuyn sang

29. CHUYN VIN DCH V ATM

Qun l, tip qu v vn hnh h thng my ATM
H tr cc n v/chi nhnh trong vic trin khai h thng my ATM ti cc a bn c phn cng
qun l.
Thc hin lin h lin kt qung co vi cc i tc bn ngoi: cho bn qung co trn mn hnh ATM
v ho n ATM.
Phi hp vi cc n v khc trong vic trin khai u t h thng ATM ca Techcombank.

30. CHUYN VIN BN V TIP TH POS

Tip th lp t POS ti a bn H Ni v cc tnh ln cn.
Phi hp vi cc n v trong vic lp t POS Techcombank.
Qun l v theo di tnh hnh thanh ton gia n v chp nhn th vi Techcombank.
Chm sc n v chp nhn th theo chng trnh chm sc khch hng chp nhn th ca
Techcombank.
Trin khai vic k cc hp ng ti a bn H Ni
Xy dng phng n, h tr cc n v trong vic trin khai POS v cc chng trnh khc lin quan ti
tng a bn c phn cng qun l.
Nghin cu, xut pht trin, trin khai cc sn phm mi qua POS
11

31. CHUYN VIN TH TN DNG TIU DNG

1. Thc hin tip th dch v th v cc sn phm bn l n cc t chc, cng ty l khch hng hin ti
hoc tim nng ca ngn hng
2. nh k trc tip i tip th cc khch vng lai ti cc im c lu lng ngi qua li ln
3. Tip th v m rng i l pht hnh th ca Techcombank
4. Bn cho cc sn phm bn l.
5. Theo di v qun l cc n v chp nhn th ca Techcombank
32. NHN VIN QUN L THU HI N VAY
Theo di qun l cc khon vay tn dng khch hng c nhn
Nhc n khch hng, m bo thu hi n vay
Thng bo cc chi nhnh, Trung tm v cc khon n phi thu hi
Phi hp vi cc n v c lin quan v vic thu hi n
33. CHUYN VIN/NHN VIN DCH V KHCH HNG
1. Theo di, thng k, phn tch thng xuyn cc li, trc trc xy ra, thng bo cc b phn chc
nng xc nh nguyn nhn, x l dt im cc trc trc gim thiu thc mc, khiu ni, nng cao s
hi lng cc yu cu ca khch hng.
2.Theo di, phn tch cc yu cu ca khch hng, phn hi ca nhn vin v xy dng tiu ch, c ch
o lng hiu qu hot ng v thc hin gim st.
3. Thc hin cc bo co nh k v tnh hnh gii quyt thc mc, khiu ni ca khch hng cho
Trng b phn, Ban Tng gim c v cc n v c lin quan.
4. Phi hp vi cc n v xy dng c s d liu v khch hng.
5. Cp nht thng xuyn cc kin thc v sn phm, dch v, quy trnh v hng dn o to cho nhn
vin.
34. CHUYN VIN/NHN VIN TELEMARKETING
Lp k hoch v trin khai thc hin cc chng trnh bn cho sn phm, tip th sn phm, iu tra
khch hng qua cc knh in thoi, email, fax, website t mc tiu ra.
Xy dng cc chng trnh gii thiu cc sn phm dch v ngn hng, qung b uy tn, hnh nh ca
ngn hng.
Hng dn cc nhn vin thc hin cc chng trnh tip th v bn sn phm.
Hng dn v o to nhn vin cc k nng lin quan n tip th v bn sn phm.
o lng, nh gi hot ng bn v tip th ti ban v lp cc bo co theo yu cu
35. KIN TRC S
Thit k ci to cc chi nhnh, phng giao dch, phn tch, nh gi a ra cc phng n ti u nht
trnh cp trn ph duyt.
Tham gia cng nhm lm vic lp cc h s d n nh thit k, bo co u t, phn tch k thut cho d
n.
Thit k hoc v kim tra thit k chi tit cc d n xy mi.
Gim st k thut d n i vi cc phn vic lin quan ti hon thin to nh, trang tr m thut, lp t
ni tht.
Gip cho cc hi ng xt thu, thi tuyn kin trc, ni tht, nh gi mt cch chnh xc cc yu t cn
thit em li li ch u t.
12

36. K S XY DNG
Lp h s d n bao gm cc t trnh thit k, d ton, h s mi thu, hp ng, h s nghim thu.
Kim tra chi tit cc h s do cng ty t vn, nh thu, i tc thc hin.
Lm vic ti hin trng vi cc n v lin quan, chnh quyn a phng, i tc trong cc cng vic
nh khi cng d n, gim st, thi cng, nghim thu d n.
Gim st k thut d n.
Gip Trng phng / trng nhm nh gi cc h s cho thu, h s d ton, h s thit k v cc h
s khc ca d n.
Lp tin cho cc d n c giao
37. GIAO DCH VIN S CP
1. M v qun l ti khon tin gi, tin gi thanh ton, ti khon tit kim ca khch hng l cc t
chc kinh t, c nhn.
2.Hch ton chng t pht sinh trong ngy kp thi, chnh xc, y v chu trch nhim v cc giao
dch thc hin.
3.Thc hin vic chuyn tin thanh ton trong nc, thanh ton th tn dng, dch v W.U, thu i ngoi
t kp thi, chnh xc.
4. Phong ta, gii to ti khon, s tit kim theo ngh ca cc Phng/ban lin quan.
5. T vn khch hng v gii quyt cc khiu ni ca khch hng trong phm vi thm quyn cho php,
m bo b mt thng tin cho khch hng
38. TH QU
1. Thc hin thu, chi tin mt, ngn phiu thanh ton v cc loi ngoi t. Kim tra, kim sot cc loi
chng t trc khi thu, chi: ch k, chng minh th nhn dn, s tin...
2.i chiu bng k thu, chi tin khp ng vi chng t v thc t.
3. Kim tra pht hin tin gi, lp bin bn thu gi theo ng quy nh hin hnh. Chn lc tin khng
tiu chun lu thng, lt/b tin theo quy nh
4. Hng dn khch hng lm th tc np/lnh tin, gii p mi thc mc cho khch hng v cc
nghip v lin quan. Nhp s liu vo my, cn qu cui ngy.
39. NHN VIN VN PHNG
Phn phi ti liu ti cc n v.
ng du v qun l con du theo quy nh ca Ngn hng Nh nc v ca Techcombank.
In n, ph t vn bn, ti liu theo yu cu ca Ban Lnh o
Phn loi, ghi chp, sp xp cng vn giy t giao dch v lu tr mt cch khoa hc to iu kin thun
li cho vic tra cu..
Tip n, hng dn v phc v cc c nhn, t chc n giao dch ti Ngn hng.
Chun b v thc hin cng tc phc v khi c cc cuc hp, hi tho, tp hun, o to theo yu cu
ca lnh o.
40. NHN VIN LI XE
1. Li xe a, n cn b nhn vin phc v cng vic kp thi v m bo an ton.
2. Bo qun gi, gn xe, m bo xe lun sn sng thc hin tt nhim v c giao
3. Tun th theo ng ni quy, quy nh ca Techcombank v qun l v s dng xe
4. Theo di v xut cc phng n bo dng v sa cha xe
41. TH IN
Theo di v qun l h thng in, nc ti Hi s
13

Mua mi, bo dng, sa cha cc thit b in, in lnh, in thoi

Thng xuyn bo dng, chy th my pht in trnh hng hc m bo s dng c ngay khi
c s c mt in xy ra.
42. TH K VN PHNG
Thc hin cc nhim v do Gim c v cc cn b giao
Qun tr vn phng, t chc cc cuc hp mt, gp g, trong v ngoi nc.
Lm bo co theo yu cu
Thc hin cc nghip v th k khc
43. CHUYN VIN TN DNG BN L
Tip nhn, kim tra, thm nh, trnh cp c thm quyn ph duyt h s tn dng ca khch hng do nhn
vin sales chuyn n m bo ph hp vi quy nh ca Techcombank v ca php lut hin hnh
Thc hin cc th tc hon thnh khon vay
44. CHUYN VIN H TR CHI NHNH & PHNG GIAO DCH
Thit lp phng php, cch thc h tr cc Chi nhnh bn l v Phng giao dch trong vic to dng
hnh nh v cht lng dch v theo tiu chun chung thng nht trn ton h thng.
Trc tip tham gia v trin khai cng Chuyn vin Marketing cc chng trnh Marketing n tt c cc
n v bn l trn ton h thng.
Cng Chuyn vin IT lun kim tra, gim st, pht hin v khc phc cc li h thng h tng k thut
ti cc n v bn l nhm m bo hot ng kinh doanh lun c thng sut.
Trc tip hng dn cc n v bn l cc bin php thc hin ch tiu
Thc hin cc cng vic khc c lin quan theo yu cu ca Trng, Ph phng.

45. CHUYN VIN K TON TI CHNH _ D N MIS

Tham gia d n MIS _ D n pht trin cc h thng thng tin qun
Tham gia d n ABC_ D n h thng qun l chi ph theo hot ng xy dng v hon thin h
thng thng tin qun tr v cc c ch qun l hiu qu hot ng ca ngn hng
46. KIM TON VIN NI B
Thc hin cng tc kim ton c th c giao, m bo vic thc hin cng tc kim ton tun
th ng vi Quy ch, quy trnh kim ton ni b, hng dn chun mc kim ton ni b
Techcombank.
H tr Kim ton vin Ni b chnh trong vic lp cc bo co kim ton ni b v th qun l.
Chun b cc h s kim ton c lin quan theo ch o ca cc Lnh o Kim ton Ni b, v
di s hng dn ca cc Kim ton vin Ni b chnh.
m bo an ton v mt php l cng nh li ch ca Ngn hng trong giao dch vi cc i tc.
Son tho cc hp ng c lin quan.
Thc hin cc cng vic khc c lin quan theo yu cu ca cc Lnh o b phn Kim ton
Ni b
47. CHUYN VIN KINH DOANH
Theo di, qun l danh mc ti sn kinh doanh ca cng ty
14

Nghin cu th trng v ln phng n kinh doanh ph hp i vi cc ti sn trong

danh mc qun l
Xy dng cc gi sn phm lin quan n ti sn kinh doanh, kt hp b phn u t
thc hin u t to ra cc sn phm kinh doanh c hiu qu cao vi chi ph ph hp.
Ln k hoch v thc hin bn cc sn phm ra th trng
Tm kim cc ngun lc, c hi, th trung mi trong lnh vc kinh doanh ti sn cho
cng ty.
Pht trin c s khch hng v qun l danh mc khch hng ph hp danh mc ti
sn.
Lp bo co nh k v t xut theo yu cu ca Trng/Ph phng
Thc hin cc cng vic khc c lin quan quy nh ca cng ty v theo yu cu ca
Trng/Ph phng
48. CHUYN VIN THM NH
Trc tip gp g khch hng, nghin cu h s khch hng thc hin vic thm nh,
nh gi ti sn, trnh cp c thm quyn xem xt ph duyt.
Kim tra, nh gi, gim st cht lng h s n, ti sn bo m n vay, khch hng
trong kinh doanh
Qun l tin thc hin thu hi n (x l, mua bn, cho thu....ti sn m bo n vay)
Theo di din bin gi c, xu hng vn ng ca th trng bt ng sn xy dng
chnh sch v ti sn m bo.
nh gi d ton cc cng trnh xy dng trong cc d n u t thuc danh mc qun
l, nh gi nng lc my mc thit b/cng ngh ca khch hng (trnh cng ngh
ca thit b, gi bn trn th trng, xu hng thay i cng ngh sn xut nh hng
n gi thit b,).

15