AfLer compleLlon of my 8achelor ln LlecLrlcal Lnglneerlng l have been worklng wlLh AccenLure Servlces

vL LLd for 2 years as a SofLware Lnglneer l was Lralned on varlous MlcrosofL Lechnologles llke ASneL
30 Commerce Server 2007 8lz1alk Server 2006 82 LaLer l was lnvolved ln developmenL of web slLes
for 8est 8oy reLallers of consumer elecLronlcs ln Canada Lhe uSA Lhe uk 1urkey and Chlna 1he
whole pro[ecL was runnlng under a program called MCC (MulLlchannel conLacL plaLform) 1hls
program was almed aL developlng a cenLrallzed code so LhaL Lhe slLes for Canada Lhe uk eLc wlll run on
Lhe same code reduclng malnLenance efforL lmplemenLlng Lhe reusablllLy of code ln order Lo achleve
Lhe reusablllLy Lhe code was lmplemenLed ln Mv (model vlew presenLer) paLLern l was responslble for
developmenL of few aspecLs 'Speclal leaLures' module of Lhe webslLes wwwbesLbuyca and
wwwfuLureshopca AfLer rlgorous LesLlng on whole pro[ecL Lhe nexL sLage was defecL flxlng and
lmplemenLlng Lhe requlremenLs whlch were sklpped durlng developmenL sLage l was responslble for
flxlng Lhe defecLs occurred ln 'Speclal leaLures' module of boLh Lhe slLes

Along wlLh Lhls developmenL and defecL flxlng process loL of new resources were recrulLed Lo work on
defecL flxlng process 1hese resources were acqualnLed wlLh Lhe pro[ecL lmplemenLaLlon and soluLlon
archlLecLure by conducLlng a knowledge Lransfer sesslon ln Lhe knowledge Lransfer sesslons Lhe
experlenced member from each feaLureseL used Lo provlde an lnformaLlon or loglc abouL Lhe
lmplemenLaLlon of respecLlve feaLureseL module or funcLlonallLy AfLer compleLlon of Lhese sesslons
Lhe new Leam was all seL Lo work on Lhe defecL flx process Lach member was glven wlLh some defecLs
Lo be flxed 8uL only few of Lhem eople who had prlor experlence ln developmenL were able Lo
perform Lhelr Lask buL Lhey were Laklng more Llme Lhan expecLed 8esL of Lhe people who were enLlrely
new Lo Lhe l1 lndusLry were unsuccessful Lo perform Lhelr Lask AfLer analyzlng Lhe slLuaLlon l lnferred
LhaL even Lhough Lhey were aware of Lhe archlLecLure and lmplemenLaLlon Lhey were lacklng Lhe
reference or knowledge base for Lhe funcLlonallLles / modules ln Lhe pro[ecL lf Lhey would have been
provlded wlLh some knowledge base Lhey could have referred lL lmmedlaLely for defecL perLalnlng Lo
parLlcular funcLlonallLy lmplemenLaLlon and flx lL Lhere lLself 1he lnablllLy of new enLranLs Lo flx Lhe
defecLs was affecLlng Lhe enLlre performance of Lhe pro[ecL Leam by vlolaLlng Lhe deadllnes So Lhe
blggesL problem before us was how Lo lmprove Lhe performance of Lhe new people?

ln MCC LesLers used Lo log Lhe defecLs ln MlcrosofL 1lS (1eam loundaLlon Server) 1lS was Lhe place
where we used Lo geL Lhe defecL descrlpLlon and sLeps Lo reproduce Lhe defecL Also lL was Lhe
reposlLory for Lhe source code of Lhe webslLe AfLer readlng Lhe defecL descrlpLlon l used Lo analyze Lhe
cause of defecL occurrence followed by flndlng Lhe locaLlon ln code where l need Lo make Lhe changes l
had Lhe hablL of documenLlng Lhese deLalls for my record and fuLure reference so LhaL lf slmllar klnd of
defecL appears l can lmmedlaLely refer Lhe parLlcular documenL and geL Lhe defecL flxed lmmedlaLely
So l proposed an ldea of creaLlng such documenLs Lo old members of Leam and save Lhem aL some
cenLral locaLlon so LhaL new enLranLs can refer Lo lL lf Lhey have slmllar klnd of defecLs now Lhe problem
was where Lo creaLe Lhe cenLral reposlLory for such documenLs? uocumenLlng defecLflx deLalls ln 1lS
was one of Lhe soluLlons buL lL also had some llmlLaLlons llke 1lS used Lo have weekly downLlme durlng
deploymenL Lhus by hlnderlng Lhe defecL flx process AnoLher opLlon was savlng Lhese documenLs ln a
common shared folder ln offlce lnLraneL buL Lhe obsLacle was we cannoL access Lhose documenLs lf we
are worklng from home someday So our pro[ecL was ln need of some cloud or secured lnLerneL locaLlon
where we can sLore and use Lhese documenLs

ln our pro[ecL we were uslng a MlcrosofL Cfflce ShareolnL Server 2007 (MCSS) ln order Lo sLore Lhe
requlremenL documenLs daLaflow dlagram sequence dlagram eLc for dlfferenL funcLlonallLles ln
pro[ecL So l declded Lo creaLe a Lracker 'uefecL 1racker' ln MCSS 1he 'uefecL 1racker' had few
columns llke defecL lu defecL descrlpLlon ln shorL envlronmenL ln whlch defecL has occurred prlorlLy of
defecL name of person who flxed Lhe defecL k8 documenL abouL how Lhe defecL was resolved and a
llnk Lo 1lS whlch wlll redlrecL Lo compleLe defecL descrlpLlon and sLeps Lo reproduce Lhe defecL Also for
some of Lhe crlLlcal defecLs a column named 'vldeo' was provlded so LhaL Lhe resource who has flxed a
defecL can upload Lhe vldeo of recorded screen showlng how Lo flx Lhe defecL uslng Lool 'CamLasla
SLudlo' All Lhe Leam members were provlded wlLh read/wrlLe access Lo Lhls Lracker upon
lmplemenLaLlon of such Lracker old resources of Lhe Leam sLarLed creaLlng uploadlng k8 documenLs or
vldeos for each defecL Lhey had flxed Also one of Lhe feaLures of MCSS lnLegraLlon wlLh MlcrosofL
Cfflce CommunlcaLor whereln on who ls referrlng Lo Lhe Lracker can have a chaL wlLh Lhe person who
has flxed Lhe defecL uslng Cfflce CommunlcaLor proved helpful here Say a person who ls referrlng Lo a
Lracker needs some more asslsLance oLher Lhan LhaL provlded ln 'Lracker' he/she can have a chaL wlLh
Lhe person who had flxed a slmllar defecL earller by cllcklng on Lhe avallablllLy lcon Also Lhey can have a
llve meeLlng Lo dlscuss abouL Lhe defecL/Lask uslng Cfflce CommunlcaLor Moreover lf someone feels
LhaL Lhere should be more lnformaLlon ln Lhe k8 documenL provlded he/she can updaLe Lhe necessary
documenL 1o prevenL Lhe loss of orlglnal documenL verslonlng of documenL was conflgured and
enabled ln MCSS so LhaL resources can refer Lo Lhe orlglnal documenL as well as laLesL updaLed
documenL lurLher due Lo use of MCSS same documenL can be opened by more Lhan one person
avoldlng Lhe lock confllcLs on Lhe documenLs Slnce Lhls Lracker was accesslble Lhru lnLerneL lL was also
beneflclal Lo Lhe people worklng from home someday ln Lhls way we were able Lo preserve and
percolaLe our knowledge Lo Lhe new enLranLs ln Leam

Cne of Lhe prlme challenges Lo Lhls ldea was regular updaLe of Lhe defecLs occurrlng ln pro[ecL Slnce
few people were worklng for long Llme on pro[ecL Lhey had loL of defecLflx soluLlon ln Lhelr buckeL So
lL was a Ledlous [ob for Lhem 1o resolve Lhls we added one more column ln Lracker named 'uefecLlu
wlLh slmllar naLure' We segregaLed Lhe defecLs of slmllar naLure and provlded a resoluLlon for such
defecLs ln one k8 documenL Lhus reduclng repeaLed efforL AnoLher challenge was documenLaLlon
formaL everyone had hls/her own sLyle of documenLaLlon hence a sLandard LemplaLe was creaLed ln
order Lo achleve unlformlLy ln documenLaLlon