CALL CENTER DURATION LOG

February -- 2005

The Duration Log was desined to :

* Improve the accuracy of the promise / completion times given

to clients when setting an appointment with the call center.

* Help the call center employees better answer

questions that

may be asked by clients while setting appoinments for service including but not limited to:
a. How Long Will the Service Take ? b. Exactly What Do They Do in This Particular Service ? c. Can I Get a Loaner Car ? d. How Much is This Going to Cost Me ?

* Clear up any questions as to what Services / Repairs justify the

use of a loaner car.

* Help the Employees of the call center schedule the right day
for certain types of repairs where parts will most likely need to be ordered to complete the repairs.

* MAKE IT EASY FOR THE CLIENT * MAKE IT EASY FOR THE TEAM MEMBER * FIX IT RIGHT THE FIRST TIME
Jon R. Goings

CALL CENTER LOG - ACURA 2004 - 2010 TL

Operation Code Average Sale Duration / Price - Does Actual Time To Not Include Tax Complete / Shop Repairs Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

Maintenance Minder System ( A ) Service and A1 Service ( B ) Service and B1 Service SUB - SERVICES ( Read Comment) SUB - SERVICE (1) SUB - SERVICE (2) SUB - SERVICE (3) SUB - SERVICE (4) SUB - SERVICE (5) SUB - SERVICE (6) AC System ( Recharge / Service) AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Belts - Timing (Replace) Brakes - Front Brake Job Brakes - Front Brake Job ( 6 SPEED) Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air)
TLS2 TLS3 TLS4 TLS5 TLS6 TLACS TLACD TLX9 TLDBR TLTBR TLFBR TLFBR TLRBR TLCF TLCR TLEI TLMUF TLACF TLAFR TLA TLB

All 60 min. 90 min. $119.00 $185.00 All All All

60 min. 90 min. 8 hours 90 min. 30 min. 90 min. 2 hrs + 90 min. 90 min. 6 Hours 2hrs + 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min. 15 min.

$159.59 $84.79 $1,395.00 $108.04 $105.00 $147.25 $99.88 + $129.95 $190.75 $1,006.29 $379.95 $468.75 $351.08 $141.25 $75.95 N/C EST. $125.95 $49.25

All All All All ALL All All All All All All All All All All All All All All

Filters (Fuel) Tires ( Replace Ea.) Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

N/A TLTRP TLTR TLTB TLTD TLTFR TLTFF TLTNS

N/A 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

N/A $245.00 $25.50 $49.95 $99.88 + $122.95 $246.25 EST. $28.00 $15.00 $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $57.25 $28.75

N/A All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

TLABS TLSRS TLBL TLCEL TLMLO TLTCL TLVSA TLWBR TLWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

TER LOG - ACURA 2004 - 2010 TL

Available for Loan Car If Doing Seperatly

NO NO NO NO

NO YES YES YES YES NO YES NO YES YES YES YES YES NO NO NO YES YES NO

N/A Yes (4) NO NO YES NO YES YES NO NO

YES

YES NO YES YES NO NO

CALL CENTER LOG - ACURA 2005 - 2010 RL

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type Updated 04.17.09

Maintenance Minder System ( A ) Service and A1 Service ( B ) Service and B1 Service SUB - SERVICES ( Read Comment) SUB - SERVICE (1) SUB - SERVICE (2) SUB - SERVICE (3) SUB - SERVICE (4) SUB - SERVICE (5) SUB - SERVICE (6)
RLS1 RLS2 RLS3 RLS4 RLS5 RLS8 RLA RLB

All 45 -60 min 90 min. $119.00 $185.00 All All All 30 min. 60 min 90 min. 8 hours 90 min. 60 min. $53.62 $181.57 $189.50 $1,395.00 $108.04 $94.95 All All All All All All

AC System ( Recharge / Service) AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter)

RLACS RLACD RLX9 RLDBR RLFBR RLRBR RLCF RLCR RLEI RLMUF RLACF

90 min. 2 hrs + 90 min. 90 min. 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min.

$147.25 $99.88 + $129.95 $241.25 $338.95 $338.95 $141.25 $75.95 N/C EST. $170.95

All All All All All All All All All All All

Filters (Air) Filters (Fuel) Tires ( Replace Ea.) Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

RLAFR N/A RLTRP RLTR RLTB RLTD RLTFR RLTFF RLTNS

15 min. N/A 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$42.25 N/A $184.95 $25.50 $49.95 $99.88 + $122.95 $246.25 EST. $28.00 $15.00 $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $42.25 $28.85

All N/A All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

RLABS RLSRS RLBL RLCEL RLMLO RLTCL RLVSA RLWBR RLWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

R LOG - ACURA 2005 - 2010 RL

Available for Loan Car If Doing Seperatly

NO NO NO NO NO NO YES YES YES NO

NO YES NO YES YES YES NO NO NO YES YES

NO N/A Yes (4) NO NO YES NO YES YES NO NO

YES

YES NO YES YES NO NO

CALL CENTER LOG - ACURA TSX

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

5,000 Mile Service Interval 10,000 Mile Service Interval 15,000 Mile Service Interval 20,000 Mile Service Interval 25,000 Mile Service Interval 30,000 Mile Service Interval 35,000 Mile Service Interval 40,000 Mile Service Interval 45,000 Mile Service Interval 50,000 Mile Service Interval 55,000 Mile Service Interval 60,000 Mile Service (Man. Trans) 60,000 Mile Service (Auto. Trans) 65,000 Mile Service Interval 70,000 Mile Service Interval 75,000 Mile Service Interval 80,000 Mile Service Interval 85,000 MILE Service Interval 90,000 Mile Service (Man. Trans) 90,000 Mile Service (Auto. Trans)

TSX5 TSX10 TSX15 TSX20 TSX25 TSX30 TSX35 TSX40 TSX45 TSX50 TSX55 TSX60M TSX60A TSX65 TSX70 TSX75 TSX80 TSX85 TSX90M TSX90A

60 min. 90 min. 60 min. 90 min. 60 min. 2 - 3 hrs 60 min. 90 min. 60 min. 90 min. 60 min. 2 - 3 hrs 2 - 3 hrs 45 min. 90 min. 45 min. 90 min. 60 min. 2 - 3 hrs 2 - 3 hrs

$40.72 $176.88 $94.09 $176.88 $40.72 $376.18 $40.72 $176.88 $94.09 $176.88 $40.72 $435.20 $439.53 $40.72 $176.88 $91.17 $176.88 $40.72 $435.20 $439.53

All All All All All All All All All All All All All All All All All All All All

AC System ( Recharge / Service)

TSXACS

90 min.

$146.25

All

AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) 2002 - 2004 Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance)

TSXACD TSXX9 TSXDBR TSXFBR TSXRBR TSXCF TSXCR TSXEI TSXMUF TSXACF TSXAFR N/A TSXTRP TSXTR TSXTB TSXTD TSXTFR TSXTFF TSXTNS

2 hrs + 90 min. 90 min. 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$ 95.00 + $129.95 $241.25 $338.75 $338.75 $141.25 $75.95 N/C EST. $170.95 $42.25 N/A $184.95 $25.50 $49.95 $99.88 + $117.95 $241.95 EST. $28.00 $15.00 $99.88 + $99.88 + $99.88 + $99.88 + $99.88 +

All All All All All All All All All All All N/A All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T M,T,W,T M,T,W,T M,T,W,T All

TSXABS TSXSRS TSXBL TSXCEL TSXMLO

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus

Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

TSXTCL TSXVSA TSXWBR TSXWIR

2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $42.25 $28.85

M,T,W,T M,T,W,T All All

ENTER LOG - ACURA TSX

Available for Loan Car If Doing Seperatly

NO NO NO NO NO YES NO NO NO NO NO YES YES NO NO NO NO NO YES YES

NO

YES NO YES YES YES NO NO NO NO NO NO N/A NO NO NO YES NO NO YES NO NO YES YES YES YES NO

YES YES NO NO

CALL CENTER LOG - ACURA 2006 - 2010 TSX

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule Available for Loan Car If Doing Seperatly

Work Mix Type / Updated 04.17.09

Maintenance Minder System ( A ) Service and A1 Service ( B ) Service and B1 Service SUB - SERVICES ( Read Comment) SUB - SERVICE (1) SUB - SERVICE (2) SUB - SERVICE (3) SUB - SERVICE (4) SUB - SERVICE (5)
TLS1 TLS2 TLS3 TLS4 TLS5 TLA TLB

All 30 - 45 min 90 min. $119.00 $185.00 All All All 30 min. 60 min. 90 min. 8 hours 90 min. $63.62 $189.95 $94.95 $274.95 $105.95 All All All All All

NO NO NO NO NO NO YES YES YES

CALL CENTER LOG - 1999 - 2003 CL APPOINTMENTS

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

Oil & Filter Change

3,750 INTERVAL SERVICE AT: 11,250 - 18,750 - 26,250 - 33,750 - 41,250 48,750 - 56,250 - 63,750 - 71,250 - 78,750 86,250 - 93,750 - 101,250 MILES

CLLOF

60 min.

$42.95

All

CL37 CL75 CL150 CL225 CL300 CL375 CL450 CL525 CL600 CL675 CL750 CL825 CL900 CL975 CL105 CL112 CL120

60 min. 60 min. 90 min 60 min. 2 - 4 Hours 90 min 2 1/2 Hours 90 min 2 - 4 Hours 90 min. 2 1/2 Hours 90 min. 3 - 4 Hours 90 min. 2 1/2 Hours 90 min 2 - 4 Hours

$42.95 $180.95 $180.95 $180.95 $490.00 $180.95 $325.95 $180.95 $490.00 $180.95 $325.95 $180.95 $490.00 $180.95 $580.95 $180.95 $490.00

All All All All All All All All All All All All All All All All All

7,500 Mile Service 15,000 Mile Service 22,500 Mile Service 30,000 Mile Service 37,500 Mile Service 45,000 Mile Service 52,500 Mile Service 60,000 Mile Service 67,500 Mile Service 75,000 Mile Service 82,500 Mile Service 90,000 Mile Service 97,500 Mile Service 105,000 Mile Service 112,500 Mile Service 120,000 Mile Service

AC System ( Recharge / Service)

CLACS

90 min.

$149.99

All

AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Belts - Timing (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) 1999 - 2001 Tires ( Replace Ea.) 2002 - 2004 Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS)

CLACD CLX9 CLDBR CLTBR CLFBR CLRBR CLCF CLCR CLEI CLMUF CLACF CLAFR N/A CLTRP CLTRP CLTR CLTB CLTD CLTFR CLTFF CLTNS

2 hrs + 90 min. 90 min. 6 Hours 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$99.88 + $129.95 $189.95 $995.00 $338.95 $338.95 $149.95 $72.95 N/C EST. $140.95 $47.25 N/A $189.95 $239.95 $25.50 $49.95 $99.88 + $99.99 $256.95 EST. $28.00 $26.00 $99.88 +

All All All All All All All All All All All All N/A All All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T

CLABS

2 hrs plus

Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

CLSRS CLBL CLCEL CLMLO CLTCL CLVSA CLWBR CLWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $62.25 $27.75

M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

G - 1999 - 2003 CL APPOINTMENTS

Available for Loan Car If Doing Seperatly

NO

NO NO NO NO YES NO YES NO YES NO YES NO YES NO YES NO YES

NO

YES NO NO YES YES YES NO NO NO NO NO NO N/A Yes (4) NO NO NO YES NO NO YES NO NO

YES

YES NO YES YES NO NO

CALL CENTER LOG - ACURA RSX

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

5,000 Mile Service Interval 10,000 Mile Service Interval 15,000 Mile Service Interval 20,000 Mile Service Interval 25,000 Mile Service Interval 30,000 Mile Service Interval 35,000 Mile Service Interval 40,000 Mile Service Interval 45,000 Mile Service Interval 50,000 Mile Service Interval 55,000 Mile Service Interval 60,000 Mile Service (Man. Trans) 60,000 Mile Service (Auto. Trans) 65,000 Mile Service Interval 70,000 Mile Service Interval 75,000 Mile Service Interval 80,000 Mile Service Interval 85,000 MILE Service Interval 90,000 Mile Service (Man. Trans) 90,000 Mile Service (Auto. Trans)

RSX5 RSX10 RSX15 RSX20 RSX25 RSX30 RSX35 RSX40 RSX45 RSX50 RSX55 RSX60M RSX60A RSX65 RSX70 RSX75 RSX80 RSX85 RSX90M RSX90A

60 min. 90 min. 60 min. 90 min. 60 min. 2 - 3 hrs 60 min. 90 min. 60 min. 90 min. 60 min. 2 - 3 hrs 2 - 3 hrs 60 min. 90 min. 60 min. 90 min. 60 min. 2 - 3 hrs 2 - 3 hrs

$42.95 $176.88 $91.17 $176.88 $42.95 $381.00 $42.95 $176.88 $94.09 $176.88 $42.95 $431.95 $431.95 $42.95 $176.88 $94.09 $176.88 $42.95 $431.95 $431.95

All All All All All All All All All All All All All All All All All All All All

AC System ( Recharge / Service) AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job

RSXACS RSXACD RSXX9 RSXDBR RSXFBR RTXRBR

90 min. 2 hrs + 90 min. 90 min. 2hrs + 2 hrs +

$146.25 $99.88 + $129.95 $241.25 $338.95 $338.95

All All All All All All

Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety)

RSXCF RSXCR RSXEI RSXMUF RSXACF RSXAFR N/A RSXTRP RSXTR RSXTB RSXTD RSXTFR RSXTFF RSXTNS

90 min. 45 - 60 min. 60 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 60 min. 60 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$141.25 $75.95 N/C EST. $170.95 $42.25 N/A $184.95 $25.50 $49.95 $99.88 + $117.95 $241.95 EST. $28.00 $15.00

All All All All All All N/A All All All M,T,W All All M,T,W No Sundays No Sundays

Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

RSXABS RSXSRS RSXBL RSXCEL RSXMLO RSXTCL RSXVSA RSXWBR RSXWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $42.25 $28.85

M,T,W,T M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

ENTER LOG - ACURA RSX

Available for Loan Car If Doing Seperatly

NO NO NO NO NO YES NO NO NO NO NO YES YES NO NO NO NO NO YES YES

NO YES NO NO YES YES

NO NO NO NO NO NO N/A Yes (4) NO NO YES NO NO YES NO NO

YES

YES NO YES YES NO NO

CALL CENTER - 1999 - 2004 RL APPOINTMENTS

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

Oil & Filter Change

3,750 INTERVAL SERVICE AT: 11,250 - 18,750 - 26,250 - 33,750 - 41,250 48,750 - 56,250 - 63,750 - 71,250 - 78,750 86,250 - 93,750 - 101,250 MILES

RL1LOF

60 min.

$42.95

All

RL137 RL175 RL1150 RL1225 RL1300 RL1375 RL1450 RL525 RL1600 RL1675 RL1750 RL1825 RL1900 RL1975 RL1105 RL1112 RL1120

60 min. 60 min. 90 min 60 min. 2 - 4 Hours 90 min 2 1/2 Hours 90 min 2 - 4 Hours 90 min. 2 1/2 Hours 90 min. 3 - 4 Hours 90 min. 2 1/2 Hours 90 min 2 - 4 Hours

$42.95 $239.95 $188.38 $176.88 $803.03 $176.88 $385.95 $176.88 $803.03 $176.88 $385.95 $176.88 $803.03 $176.88 $665.00 $176.88 $803.03

All All All All All All All All All All All All All All All All All

7,500 Mile Service 15,000 Mile Service 22,500 Mile Service 30,000 Mile Service 37,500 Mile Service 45,000 Mile Service 52,500 Mile Service 60,000 Mile Service 67,500 Mile Service 75,000 Mile Service 82,500 Mile Service 90,000 Mile Service 97,500 Mile Service 105,000 Mile Service 112,500 Mile Service 120,000 Mile Service

AC System ( Recharge / Service)

RL1ACS

90 min.

$149.99

All

AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Belts - Timing (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) 1999 - 2001 Tires ( Replace Ea.) 2002 - 2004 Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS)

RL1ACD RL1X9 RL1DBR RL1TBR RL1FBR RL1RBR RL1CF RL1CR RLEI RL1MUF RL1ACF RL1AFR N/A RL1TRP RL1TRP RL1TR RL1TB RL1TD RL1TFR RL1TFF RL1TNS

2 hrs + 90 min. 90 min. 6 Hours 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$99.88 + $129.95 $211.25 $1,300.00 $338.95 $338.95 $176.25 $65.95 N/C EST. $185.95 $67.25 N/A $189.95 $194.95 $25.50 $49.95 $99.88 + $257.00 $306.25 EST. $28.00 $15.00 $99.88 +

All All All All All All All All All All All All N/A All All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T

RL1ABS

2 hrs plus

Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

RL1SRS RL1BL RL1CEL RL1MLO RL1TCL RL1VSA RL1WBR RL1WIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $47.25 $26.25

M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

- 1999 - 2004 RL APPOINTMENTS

Available for Loan Car If Doing Seperatly

NO

NO NO NO NO YES NO YES NO YES NO YES NO YES NO YES NO YES

NO

YES NO NO YES YES YES NO NO NO NO NO NO N/A Yes (4) NO NO NO YES NO NO YES NO NO

YES

YES NO YES YES NO NO

CALL CENTER LOG - 1999 - 2003 TL APPOINTMENTS

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

Oil & Filter Change

3,750 INTERVAL SERVICE AT: 11,250 - 18,750 - 26,250 - 33,750 - 41,250 48,750 - 56,250 - 63,750 - 71,250 - 78,750 86,250 - 93,750 - 101,250 MILES

TL1LOF

60 min.

$42.95

All

RL137 TL175 TL1150 TL1225 TL1300 TL1375 TL1450 TL525 TL1600 TL1675 TL1750 TL1825 TL1900 TL1975 TL1105 TL1112 TL1120

60 min. 60 min. 90 min 60 min. 2 - 4 Hours 90 min 2 1/2 Hours 90 min 2 - 4 Hours 90 min. 2 1/2 Hours 90 min. 3 - 4 Hours 90 min. 2 1/2 Hours 90 min 2 - 4 Hours

$42.95 $180.95 $182.05 $180.95 $490.00 $180.75 $320.95 $180.75 $490.00 $180.75 $320.95 $180.75 $490.00 $180.75 $548.95 $180.75 $490.00

All All All All All All All All All All All All All All All All All

7,500 Mile Service 15,000 Mile Service 22,500 Mile Service 30,000 Mile Service 37,500 Mile Service 45,000 Mile Service 52,500 Mile Service 60,000 Mile Service 67,500 Mile Service 75,000 Mile Service 82,500 Mile Service 90,000 Mile Service 97,500 Mile Service 105,000 Mile Service 112,500 Mile Service 120,000 Mile Service

AC System ( Recharge / Service)

TL1ACS

90 min.

$149.99

All

AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Belts - Timing (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) 1999 - 2001 Tires ( Replace Ea.) 2002 - 2004 Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS)

TL1ACD TL1X9 TL1DBR TL1TBR TL1FBR TL1RBR TL1CF TL1CR TLEI TL1MUF TL1ACF TL1AFR N/A TL1TRP TL1TRP TL1TR TL1TB TL1TD TL1TFR TL1TFF TL1TNS

2 hrs + 90 min. 90 min. 6 Hours 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$99.88 + $129.95

All All All

$1,165.00 $338.95 $338.95 $149.95 $72.95 N/C EST. $140.95 $47.25 N/A $189.95 $239.95 $25.50 $49.95 $99.88 + $99.99 $256.95 EST. $28.00 $15.00 $99.88 +

All All All All All All All All All N/A All All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T

TL1ABS

2 hrs plus

Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

TL1SRS TL1BL TL1CEL TL1MLO TL1TCL TL1VSA TL1WBR TL1WIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $62.25 $27.75

M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

OG - 1999 - 2003 TL APPOINTMENTS

Available for Loan Car If Doing Seperatly

NO

NO NO NO NO YES NO YES NO YES NO YES NO YES NO YES NO YES

NO

YES NO NO YES YES YES NO NO NO NO NO NO N/A Yes (4) NO NO NO YES NO NO YES NO NO YES

YES YES YES NO YES YES NO NO

CALL CENTER LOG - ACURA RDX

Work Mix Type / Updated 04.17.09 / $112.00 is for all Diagnostic Checks Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Maintenance Minder System

All

( A ) Service and A1 Service ( B ) Service and B1 Service SUB - SERVICES ( Read Comment) SUB - SERVICE (1) SUB - SERVICE (2) SUB - SERVICE (3) SUB - SERVICE (4) SUB - SERVICE (5) SUB - SERVICE (6)

RDXA RDXB

45 - 60 min. 90 min.

$137.00 $215.00

All All All

RDXLS1 RDXS2 RDXS3 RDXS4 RDXS5 RDXS8

30 min. 60 min 90 min. 60 min. 90 min. 60 min.

$63.62 $181.57 $189.50 $232.30 $108.04 $96.22

All All All All All All

AC System ( Recharge / Service) AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze)

DXLACS RDXACD RDXX9 RDXDBR RDXFBR RDXRBR RDXCF RDXCR

90 min. 2 hrs + 90 min. 90 min. 2hrs + 2 hrs + 90 min. 45 - 60 min.

$147.25 $99.88 + $129.95 $241.25 $338.95 $338.95 $141.25 $75.95

All All All All All All All All

Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace VA Inspection (State Safety)

RDXEI RDXMUF RDXACF RDXAFR N/A RDXTRP RDXTR RDXTB RDXTD RDXTFR RDXTFF RDXTNS

30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

N/C EST. $170.95 $42.25 N/A $184.95 $25.50 $49.95 $99.88 + $122.95 $246.25 EST. $28.00 $15.00 $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $42.25 $28.85 $15.00

All All All All N/A All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All No Sundays

RDXABS RDX.SRS RDXBL RDXCEL RDXMLO RDXTCL RDXVSA RDXWBR RDXWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min. 30 - 45 min.

ENTER LOG - ACURA RDX

Available for Loan Car If Doing Seperatly

NO

NO NO NO NO NO YES YES YES NO

NO YES NO YES YES YES NO NO

NO YES YES NO N/A Yes (4) NO NO YES NO YES YES NO NO

YES

YES NO YES YES NO NO NO

CALL CENTER LOG - MDX APPOINTMENTS

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type / Updated 04.17.09

Oil & Filter Change

3,750 INTERVAL SERVICE AT: 11,250 - 18,750 - 26,250 - 33,750 - 41,250 48,750 - 56,250 - 63,750 - 71,250 - 78,750 86,250 - 93,750 - 101,250 MILES

MDXLOF

60 min.

$42.95

All

MDX37 MDX75 MDX150 MDX225 MDX300 MDX375 MDX450 MDX525 MDX600 MDX675 MDX750 MDX825 MDX900 MDX975 MDX105 MDX112 MDX120

60 min. 60 min. 90 min 60 min. 2 - 4 Hours 90 min 2 1/2 Hours 90 min 2 - 4 Hours 90 min. 2 1/2 Hours 90 min. 3 - 4 Hours 90 min. 2 1/2 Hours 90 min 2 - 4 Hours

$60.07 $182.00 $251.11 $182.00 $695.99 $182.00 $389.95 $182.00 $695.99 $182.00 $389.95 $182.00 $695.99 $182.00 $620.00 $182.00 $695.99

All All All All All All All All All All All All All All All All All

7500 Mile Service 15,000 Mile Service 22,500 Mile Service 30,000 Mile Service 37,500 Mile Service 45,000 Mile Service 52,500 Mile Service 60,000 Mile Service 67,500 Mile Service 75,000 Mile Service 82,500 Mile Service 90,000 Mile Service 97,500 Mile Service 105,000 Mile Service 112,500 Mile Service 120,000 Mile Service

AC System ( Recharge / Service) AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Belts - Timing (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze) Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) Goodyear Tires ( Replace Ea.) Michelin Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety)

MDXACS MDXACD MDX9 MDXDBR MDXTBR MDXFBR MDXRBR MDXCF MDXCR MDXEI MDXMUF MDXACF MDXAFR N/A MDXTRP MDXTRP MDXTR MDXTB MDXTD MDXTFR MDXTFF MDXTNS

90 min. 2 hrs + 90 min. 90 min. 6 Hours 2hrs + 2 hrs + 90 min. 45 - 60 min. 30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 21 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

$141.25 $99.88 + $129.95 $211.25 $1,195.00 $338.95 $338.95 $176.25 $75.95 N/C EST. $130.95 $42.25 N/A $124.95 $194.95 $25.50 $49.95 $99.88 + $117.45 $260.25 EST. $28.00 $15.00

All All All All All All All All All All All All All N/A All All All All M,T,W All All M,T,W No Sundays No Sundays

Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

MDXABS MDXSRS MDXBL MDXCEL MDXMLO MDXTCL MDXVSA MDXWBR MDXWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $52.25 $27.75

M,T,W,T M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

R LOG - MDX APPOINTMENTS

Available for Loan Car If Doing Seperatly

NO

NO NO NO NO YES NO YES NO YES NO YES NO YES NO YES NO YES

NO YES NO NO YES YES YES NO NO NO NO NO NO N/A Yes (4) NO NO NO YES NO NO YES NO NO

YES

YES NO YES YES NO NO

CALL CENTER LOG - MDX 2007 & NEWER

Operation Code Duration / Average Sale Actual Time To Price - Does Complete Not Include Tax Repairs / Shop Supplies Best Day To Schedule

Work Mix Type/ Updated 04.17.09

Maintenance Minder System

All

( A ) Service and A1 Service ( B ) Service and B1 Service SUB - SERVICES ( Read Comment) SUB - SERVICE (1) SUB - SERVICE (2) SUB - SERVICE (3) SUB - SERVICE (4) SUB - SERVICE (5) SUB - SERVICE (6)

MDXA MDXB

45 - 60 min. 90 min.

$119.00 $185.00

All All All

MDXS1 MDXS2 MDXS3 MDXS4 MDXS5 MDXS6

30 min. 60 min 90 min. 8 hours 90 min. 60 min.

$76.05 $181.00 $189.50 $1,395.00 $108.95 $84.00

All All All All All All

AC System ( Recharge / Service) AC System (Diagnosis) Alignment ( 4 Wheel ) Belts - Drive (Replace) Brakes - Front Brake Job Brakes - Rear Brake Job Coolant ( Flush Cooling System ) Coolant ( Replace Anti Freeze)

MDXACS MDXACD MDX9 MDXBR MDXBR MDXBR MDXCF MDXCR

90 min. 2 hrs + 90 min. 90 min. 2hrs + 2 hrs + 90 min. 45 - 60 min.

$147.25 $99.88 + $129.95 $241.25 $338.95 $338.95 $141.25 $75.95

All All All All All All All All

Exhaust System (Inspect) Exhaust System (Muffler - Replace) Filter (AC / Heppa Filter) Filters (Air) Filters (Fuel) Tires ( Replace Ea.) Tires ( Rotate All ) Tires (Balance) Transmission ( Diagnose Problem ) Transmission ( Fluid Replacement ) Transmission ( Flush ) Transmission ( Replacement ) VA Inspection (Emisions Inspection) VA Inspection (State Safety) Warning Lights (ABS) Warning Lights (Air Bag / SRS) Warning Lights (BRAKE) Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

MDXEI MDXMUF MDXACF MDXFR N/A MDXRP MDXTR MDXTB MDXTD MDXFR MDXTF MDXTNS

30 min. 90 min. 45 - 60 min. 15 min. N/A 20 min ea. 40 min. 45 min. 2 hrs plus 60 90 min. 8 - 10 hrs. 1.5 - 2.0 hrs 30 - 45 min.

N/C EST. $170.95 $42.25 N/A $184.95 $25.50 $49.95 $99.88 + $122.95 $246.25 EST. $28.00 $15.00 $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $99.88 + $42.25 $28.85

All All All All N/A All All All M,T,W All All M,T,W No Sundays No Sundays M,T,W,T M,T,W,T M,T,W,T M,T,W,T All M,T,W,T M,T,W,T All All

MDXABS MDXSRS MDXBL MDXCEL MDXMLO MDXTCL MDXVSA MDXWBR MDXWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

Warning Lights (Check Engine Light) Warning Lights (Maintenance) Warning Lights (Traction Control) Warning Lights (VSA) Wiper Blades - Replace Wipers Inserts - Replace

MDXCEL MDXMLO MDXTCL MDXVSA MDXWBR MDXWIR

2 hrs plus 2 hrs plus 2 hrs plus 2 hrs plus 15min. 15 min.

$99.88 + $99.88 + $99.88 + $99.88 + $52.25 $27.75

M,T,W,T All M,T,W,T M,T,W,T All All

ER LOG - MDX 2007 & NEWER

Available for Loan Car If Doing Seperatly

NO

NO NO NO NO NO YES YES YES NO

NO YES NO YES YES YES NO NO

NO YES YES NO N/A Yes (4) NO NO YES NO YES YES NO NO

YES

YES NO YES YES NO NO

YES NO YES YES NO NO

SHOP SUPPLIES

The Following List Of Items Compose The Shop Materials That We Find Necessary To Charge Our Customers. These Items Are Purchased In Bulk Quality And Only A Small Portion Is Charged Per Repair In The Ratio To The Small Portion Used Of A Complete Bulk Item. We Found That This Method Of Operation Is More Resonable And Allows Us To Use The Best Quality Supplies On Your Vehicle At The Least Cost To You.
Penetrating Oils Silicone Lubricants Spray Graese Lock Ease Glues Cleaning Solvents Bolts, Washers Screws Metal Fasteners Plastic Fastners Pipe Fittings Brass Fitings Rags Fender Covers Floor Mats Soap Electrical Components Electrical Tape Lock Tight

p Materials mers. These Small Portion mall Portion This Method To Use The east Cost To