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BM/SEP 2011/MGT162/160/215

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160/215 SEPTEMBER 2011 3 HOURS

INSTRUCTIONS TO CANDIDATES This question paper consists of four (4) parts PART A (20 Questions) PART B (20 Questions) PART C (6 Questions) PART D (4 Questions) Answer only three (3)

Answer ALL questions from PART A, PART B and PART C. questions from PART D i) ii) iii)

Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet. Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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PART A

1.

Frederick Taylor based his studies on production-line workers in an attempt to determine the best method for doing each job. Organizing is the function of management that is best described as setting standards, comparing actual performance with these standards, and then taking corrective action as required. Strategic planning is the process by which an organization makes decision and takes actions that affect its long-run performance. Mission statement is a written document developed by management that describes and explains the organizational purpose. The devil's advocacy approach is a technique that encourages group members to generate as many novel ideas as possible on a given topic without evaluating them. When the decision situation is one that has occurred in the past and the response is routine, the decision is referred to as a non-programmed decision. The process of integrating the activities of different department in order to accomplish organizational goals is known as a division of work. Span of management refers to the number of supervisors an employee may have. The unity of command principle basically advocates that each employee should have not more than one leader to whom they are accountable. When managers from different department are brought together to work under a team leader for a specific project, it is known as functional structure. Feelings of equity or inequity are determined by an individual's perception of the employment situation. According to Maslow's hierarchy of need, people will first attempt to fulfill basic needs, such as physiological and safety needs, before making effort to satisfy other needs such as social and esteem needs. Goal setting theory assumes that human action is directed by conscious goals and intentions. Underlying the trait focus is the assumption that some people are endowed with certain physical characteristics, aspects of personality, and attitudes.

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15.

Feedforward control is designed to monitor ongoing activities to ensure that the transformation process is functioning properly and achieving the desired results. Control is the management function that involves monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviation. Channel is the medium through which the message travels. One of the barriers to effective communication is information overload which occurred when the amount of information one has to work with exceeds one's processing capacity. Total quality management encompasses a commitment employees at all levels to continually strive to make improvements in achieving organizational goals. Syura or mutual consultation in Islamic management implies transparency, open mindedness, respect, trust, empowerment, freedom of expression, readiness to be criticized and acceptance of divergent views.

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BM/SEP 2011/MGT162/160/215

1.

When a manager attempts to make sure that a subordinate's actions move the company toward the achievement of its goals, what function is that manager performing? A. B. C. D. Planning Organizing Leading Controlling

2.

Managers who are responsible in gathering and disseminating information to the stakeholders are categorized in roles. A. B. C. D. informational interpersonal decisional technical

3.

Which of the following is not a reason for planning? A. B. C. D. Provides direction Reduces the impact of change Maximizes waste and redundancy Sets standards to facilitate control

4.

Plans that apply to the entire organization, establish the organization's overall objectives, and seek to position the organization in terms of its environment are called plans. A. B. C. D. operational functional technical strategic

5.

Cosmetic products firms such as Sky Girl, Avion and Mayvilin spend millions of Ringgit Malaysia each year on marketing research to identify trends in consumer preferences and buying decisions. This activity is most helpful to a firm in the stage of decision making process. A. B. C. D. identifying opportunities and diagnosing problems identifying objectives generating alternatives monitoring and evaluating

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CONFIDENTIAL 6. management A. B. C. D. 7. Narrow; flat Narrow; tall Wide ; tall Wide ; flat

5 spans of management control create

BM/SEP 2011/MGT162/160/215 hierarchies of

Delegation of authority will be more successful if the subordinate to whom the tasks are assigned . A. B. C. D. is familiar with the employees and has an intimate understanding of the informal communications network. understands the missions of the department and the organization and is capable of making good decisions. can delegate responsibility to other employees. does not feel the need to seek guidance from other supervisors.

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occurs when information, resources, and tasks must be passed back and forth between work groups. A. B. C. D. Reciprocal interdependence Sequential interdependence Pooled interdependence Cross-functional interdependence

9.

Suppose you went to work for an oil and gas company in Terengganu. On your first day working in the company, your manager told you, "In my experience, motivation is determined by three individual perceptions. First, effort will lead to performance. Then, rewards are attached to performance, and outcomes are valuable to the individual." Your supervisor will be a proponent of . A. B. C. D. Herzberg's Two-Factor Theory Expectancy Theory Equity Theory Maslow's Hierarchy of Needs Theory

10.

According to Herzberg's two factor theory of motivation, satisfiers are related to job and dissatisfiers are related to job . A. B. C. D. context; content content; context efficiency ; effective effective ; efficiency

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11.

Motivation can be defined as A. the process of establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate organizational work. the process of specifying the nature of a particular problem or opportunity and selecting among available alternatives to solve a problem or capture an opportunity. the process of influencing people's behavior to behave in a way that ensures the accomplishment of some goal. the process through which managers regulate organizational activities to make them consistent with expectations and help them achieve predetermined standards of performance.

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C. D.

12.

Which leadership theory assumed that leaders were born and not made? A. B. C. D. Behavioral Approach Trait Approach Situational Approach Expectancy Approach

13.

What type of power deals with the desire of a subordinate to imitate the behavior of his well-liked manager? A. B. C. D. Referent power Expert power Reward power Legitimate power

14.

focuses on the output phase and also known as corrective control because it is intended to discover undesirable output and implement corrective action. A. B. C. D. Feedforward control Feedback control Concurrent control Intensive control

15.

Which of the following does not involve in the controlling process? A. B. C. D. Setting standards of performance Responding to deviation Establishing major tasks Measuring actual performance

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BM/SEP 2011/MGT162/160/215

Mukhlis Jimat is the president of MJ Entertainment Sdn. Bhd. One thing he did to facilitate communication in his company is to encourage all of his employees to send him an e-mail to discuss any topics or concerns. In this illustration, Mukhlis Jimat is encouraging communications. A. B. C. D. upward downward lateral vertical

17.

Which part of the communication process provides a check to the sender on whether understanding has been achieved? A. B. C. D. Channel Noise Feedback message

18.

Melody's supervisor has relayed some information to her through her e-mail, upon which she must now react. This type of interpersonal communication is called

A. B. C. D. 19.

oral communication technological communication nonverbal communication grapevine

Who is the most important person to ensure the success of Total Quality Management? A. B. C. D. Employee Supervisor Middle Manager Top Manager

20.

Which of the following is NOT the characteristic of an Islamic Leader? A. B. C. D. Leader has allegiance to Allah. Leader has global perceived goals of organization not only in terms of individual or group interest but also from wider Islamic perspective. Leader adheres to syariah and the Islamic manner of doing things. Leader neglected the welfare of his people.

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PARTC

QUESTION 1 a) Define the term 'management'. (1 mark) b) Differentiate between efficiency and effectiveness. (4 marks) QUESTION 2 Discuss two (2) disadvantages of group decision making. (5 marks) QUESTION 3 Explain two (2) reasons why managers are reluctant to delegate. (5 marks) QUESTION 4 Briefly explain position power and personal power. (5 marks) QUESTION 5 Briefly explain two (2) importance of total quality management. (5 marks) QUESTION 6 Briefly explain the following concepts of Islamic management: a) b) Mutual consultation (syura) Justice (al-ald) (5 marks)

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PARTD

QUESTION 1 With the aid of a diagram describe and explain the four (4) steps of the controlling process. (10 marks) QUESTION 2 What is grapevine? Explain the four (4) types of grapevine as an informal method of transmitting information. (10 marks) QUESTION 3 With appropriate examples, explain the four (4) benefits of planning. (10 marks) QUESTION 4 Identify and explain the Maslow's Hierarchy of Needs. (10 marks)

END OF QUESTION PAPER

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