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These are aimed at offering extensive training to the workshop personnel and other operational & managerial staff of our Dealers and Authorized Service Outlets, in order to get maximum customer satisfaction by rendering the best services. We also conduct special need-based trainings for our dealers/customers. The principle underlying our training philosophy is to impart on the job or close to the job training to those directly responsible for the related functions. We hope you will make the best use of these training facilities, after discussing jointly with the TATA MOTORS Service Representatives in your area the training needs of your service personnel. This training brochure contains the schedule of training courses related to TATA MOTORS Passenger Cars and Multi Utility Vehicles. We would be happy to design special training courses to suit your specific needs. Please read the following information carefully before sending nominations for training through Regional Training Centres.
SPECIAL TRAINING NEED : For any other training request which are not covered in this schedule, please contact your Regional Training Centers OR:MR. J RAGAVAN Head (Service Training) TATA MOTORS LIMITED Passenger Car Business Unit, Sector 15 & 15A PCNTDA, Chikhali Pune - 410 501 Tel: 91 20 66133632 / 3595 Mobile : 08308816905 e-mail : ragavan.j@tatamotors.com
EMS, etc) of existing models (Safari 3.0 Ltr & 2.2 Ltr DiCOR, Sumo Grande, Xenon, Sumo Victa /Spacio ) and their variants (Classroom session and practical demo )
Technical specifications, Service Schedule, PDI activity, use of Owner manual,
service manual.
Overview of aggregates (Transfer case, Rear Axle, Brakes, Power Steering) &
timing procedure (all engine variants), EGR checking procedure, Hub greasing, Diagnosis & Troubleshooting.
PARTICIPANT LEVEL Technicians/ Team leaders/job controllers/dealer trainers/ Warranty supervisors/ electrician/ Spare part managers who have attended RTC training and Customer care manager / Service manager / General manager /Spares managers , are eligible to attend.
Theory on basic electrical and electronics, Use of diagnostic equipments such as multimeter. Introduction to electrical wiring diagram, Wiring harness routing , ground point details and location of electrical components on the car. Reading wiring Diagrms and Circuit tracing of basic electrical circuits ( classroom and practical ) and their diagnosis such as : Starting and charging system, Lighting system ( Head lamps / Tail lamps / Parking lamps / illumination / interior lights / fog lamps etc), Hazard ,chime warning system and Turn indicators, Windshield wiper and washer system, Power window system
Introduction to Body control module(Indigo XL), its functions and diagnosis of basic electrical circuits using diagnostic equipment / software. Circuit tracing of basic electrical circuits of BCM functions.
PARTICIPANT LEVEL Exclusively for General Managers, Service Managers & Asst. Service Managers.
Overview of the Standard Operating Procedures as per the role of a Service Advisor Overview of the Customer Satisfaction Index Introduction to the products, their variants and aggregates. Diesel fuel injection system - working principle and diagnostics (including EMS) Petrol & Diesel engine problem diagnosis/performance checking and repairs Location of Electrical components like bulbs, Fuses and relays. Diagnostics of Suspension / steering / Braking system Diagnostics on Transmission / Transaxle / Differential / Transfer case and Drive axles Usage of the Diagnostic checklists for different complaints.
Petrol fuel injection system - working principle and diagnostics (including EMS)
PARTICIPANT LEVEL Service Advisors from Dealers / TASCs. They should have undergone RTC training / Product Introductory Module and soft skills training for Service Advisors.
Explanation on warranty policy and procedures on Passenger CARs and MUVs Making PCR on failed parts. Coding of complaints, method of packing and dispatching failed parts. Free service policy procedure for free service bills submission and reconciliation. Identification of failed parts/components before dispatching. Identification of Aggregate Numbering & Supplier Aggregate Numbering. Problems faced by Service Office, Pune on warranty issues. Warranty reconciliation. Complaints / disputed re-dressal tools. Visit to warranty garage.
PARTICIPANT LEVEL Workshop In-charge and Supervisors of Passenger car dealers and TASCs handling warranty. This course is for personnel who are exposed to the warranty systems for more than 6 months. GMs, WMs may attend on optional basis.
Basic theory on engine mechanicals Petrol and Diesel. Fuel supply system diagnosis Diesel and Petrol ( All ). Exhaust gas recirculation system function and diagnosis. Ignition system diagnosis Petrol ( All) Service Manual familiarization for R/R procedures / specifications / torque values and special tool usage. Diagnostic equipments and usage. Engine problem diagnosis , performance checking, data collection and record. Engine removal / disassembly / inspection / measurements / repairs / reassembly/ and testing using special tools. Field problems , diagnosis and their remedies.
PARTICIPANT LEVEL All Technicians, Team leaders, job controllers, and dealer trainers who have under gone the training program on Product Introductory OR Engine Management system are eligible.
Theory and practical on Transmission Systems ( G76 ) / Transaxle ( TA 65 ) & (TA 65*) / C-549/ Differential / Transfer case and Drive axles - Diagnosis / disassemble/ inspection and repairs/assembling and testing Procedures. Theory and practical on Clutch Systems in cars & muvs - Diagnosis / disassemble/ inspection and repairs / assembling and testing Procedures. Theory and practical ( diagnosis /d isassemble / inspection and repairs / assembling. and testing ) On Suspension system, Steering system, Wheels / tyres /wheel hubs and Braking system. Wheel alignment concepts and diagnosis Field problems , diagnosis and their remedies
PARTICIPANT LEVEL : All Technicians/Team leaders/job controller / dealer trainer, who have already undergone Product Introductory Module, are eligible.
Theory on Air Conditioning system, Performance check using AC service station(such as Robin Air M/c ), A/c refrigerant recovery. AC electrical circuits tracing and diagnostics on the car ( Indica / Indigo /Safari ). Introduction to BCM & its features. Wiring Diagram tracing & troubleshooting. Central locking , remote key less entry and Immobilizer system functioning, its electrical circuits and diagnostic exercises on the car. (Safari / Vista / Indigo XL & Sumo Grande). SRS Air bag system functioning , electrical circuits and diagnostics on the system and checking procedures (Safari). Antilock Braking System functioning, electrical circuits , diagnostics on the system and checking procedures. Transfer case electrical component location, wiring diagram tracing & blink code diagnosis.
PARTICIPANT LEVEL : Electrical technicians / Team leaders / Job controllers / dealer trainers, who have attended Basic Electrical module training, are eligible to attend the program.
Theory on Basic Electricals / Electronics. Theory on engine management system ,ECU inputs and out puts, their nominal values, tracing of electrical circuit diagram, the diagnostic trouble codes and their checking procedures for : Indica/Indigo/Marina MPFI BS II and BS III Indica/Indigo/Marina IDI BS II and BS III Indigo XL and Indigo sedan/Marina 1.4 L Dicor Nano Safari MPFI BS III Safari (3.0 L Dicor, 2.2 L Dicor) Sumo Grande 2.2 L Dicor Indica Vista & Indigo Manza
Usage of multimeter for checking the Continuity & Electrical signal of components. Discussion of Field problems , their diagnosis and remedies
PARTICIPANT LEVEL : Technicians / Electricians / Team leaders / job controllers / dealer trainers who have undergone Product Introductory / Basic Electrical Module are eligible. Optional for Service Managers.
Features of Indica Vista and Indigo Manza. Technical specification and aggregates detail. Introduction to the 75 PS & 90 PS Quadrajet engines, the 1.2L & 1.4L Safire engines, and features of the Vista TDi engine. Introduction to various vehicle aggregate systems like transaxle, suspension, steering, braking systems etc. (Classroom and practical demo). Introduction to electrical systems and features: BCM, DIS, cluster configuration. Use of Diagnostic Software on vehicle. Introduction to safety systems like ABS, SRS etc. Discussion on field problems, diagnosis and their remedies.
PARTICIPANT LEVEL : Technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.
Introduction to the 75 PS & 90 PS Quadrajet engines, the 1.2L & 1.4L Safire engines, and features of the Vista TDi engine. Introduction to various vehicle aggregate systems like transaxle, suspension, steering, braking systems etc. (Classroom and practical demo). Introduction to electrical systems and features: BCM, DIS, cluster configuration. Use of Diagnostic Software on vehicle. Introduction to safety systems like ABS, SRS etc. Discussion on field problems, diagnosis and their remedies.
PARTICIPANT LEVEL : Technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.
Review of Basic Electricals, location of electrical components on the vehicle, location of ground point, Tracing of Wiring Diagrams - Starting Charging, Lighting systems, Power Windows, BCM & its features, Troubleshooting of BCM on vehicle, Central Locking & Immobilizer functions, Pairing & Key Learning function of Immobilizer in Vista, Driver Information System, Instrument Cluster Diagnostics & Cluster Configuration, etc.
PARTICIPANT LEVEL : Electricians / Team leaders / Job controllers who have attended CTC training on Nano & Vista are eligible to attend.
Introduction to various vehicle systems ( engine, gearbox, transfer case, TOD, suspension, ABS/ESP, EMS, fuel supply system, EMS, etc) of ARIA and their variants (Classroom and practical demo ). Technical specifications, Service Schedule, PDI activity, use of Owner manual, Service Manual. Pproduct complaint reporting ( PCR ), check lists, warranty policy, service information/guides etc. Use of ARIA Diagnostic Software on vehicle. Introduction to CAN BUS and IVN. Intro to electrical wiring diagram, electrical components location on the car. Discussion on field problems, diagnosis and their remedies.
PARTICIPANT LEVEL : General Managers, Service Managers & Asst Service Managers, Mechanical Technicians, Electrical Technicians, Service Advisors, Team Leaders, Job Controllers, Quality Inspectors, Warranty Supervisors.
COURSE : DIAGNOSTIC EXPERT & TRAINER MODULE TOTAL COURSE DURATION - 36 DAYS
COURSE OBJECTIVE : To enable the Diagnostic Expert to have an in depth knowledge, both theoretical as well as hands on, on the Vehicle systems & aggregates, in order to Diagnose & Troubleshoot the Technical problems. After completion of the entire module of 36 Days, the DET will also play an important role in imparting In-Dealer trainings to Dealer Service Personnel. COURSE CONTENTS
All contents included in Product Introduction module for Cars & MUVs, Basic &
Advance Electricals, Engine & Aggregate Specialization, EMS & Diagnostics. PARTICIPANT LEVEL : Only the TML selected / designated Diagnostic Expert & Trainer who have been recruited as per the pre-requisites & assigned the post of the same are eligible to undergo this Training Module. (Selection will be carried out by TML RTSMs) NOTE: All Modules are for 6 Days each and have to be completed as per sequence. The Module No 6 will give exposure to the participants in areas like Technical Help Desk, Complaint Resolution & interaction with TML - S.O.P, and activities in Role Play Scenario & Training Techniques, etc. Each participant will have to give a training presentation for 30 minutes which is part of the evaluation process in addition to a common technical evaluation of the learning of previous 5 modules.
COURSE : TEAM LEADER SPECIALISATION MODULE TOTAL COURSE DURATION - 27 WORKING DAYS
COURSE OBJECTIVE : To enable the Team Leaders to have an in depth knowledge, both theoretical as well as hands on, on the Vehicle systems & aggregates, in order to improve the Repair Quality, Diagnosis & Troubleshoot the Technical problems. After completion of the entire module of 30 Days, the Team Leaders will be able to handle repairs more effectively & efficiently use the S.O.P & Service Aids. COURSE CONTENTS :
All contents included in Product Introduction module for Cars & MUVs, Basic & Advance Electricals, Engine & Aggregate Specialization, EMS & Diagnostics. Introduction to DQCTC & its importance in workshop activities. Usage of CLTs, adherence to Quality parameters & necessary Service Information will be provided. Team Leader S.O.P & implementation process. Basics of Communication.
PARTICIPANT LEVEL : Only the designated Team Leaders who have been Nominated as per the pre-requisites & assigned the post of the same are eligible to undergo this Training Module. NOTE: The team leaders should have completed the following PreRequisite Trainings : Product Introduction Cars - 6 Day Course at CTC or 5 Day Course at RTC. Product Introduction MUVs - 6 Day Course at CTC. Basic Electricals 3 day course at CTC or RTC.
PARTICIPANT LEVEL : Only the designated Service Advisors who have been Nominated as per the pre-requisites & assigned the post of the same are eligible to undergo this Training Module. NOTE: The TLs should have completed the following Pre RequisiteTrainings Product Introduction Cars - 6 Day Course at CTC or 5 Day Course at RTC
TRAINING FACILITY
The CENTRAL TRAINING CENTRE at TATA MOTORS LTD, PUNE, organizes only advance training courses on existing models and on new introductions on Passenger Cars and MUVs. Our training module is tailor-made for the technical personnel so that the trainees carry forward the learning during training on to their work place resulting in quality repairs right on their first time working. The Central Training Centre is spread out across an area of over 23,000 sq. ft., and includes a 9,800 sq. ft. workshop. CTC, Pune contains 8 air-conditioned classrooms and additional labs for engine, transmission and other aggregate assemblies.
NOMINATION PROCEDURE
NOMINATION OF TRAINEES The selection of the candidate for training is done by Customer Support representatives in consultation with Dealers and nominations are sent by concerned RTC to CTC Tata Motors Ltd, Pune in the prescribed format/ LMS , by 15th of every Month for the next month courses. A list of selected candidates will be sent to all RTCs, RCSMs & CSMs from CTC immediately & only those candidates should report to CTC for Training. KINDLY DOWNLOAD APPLICATION FORM (given at the end of the file).
Selection Norms for Dealer Service Personnel as per DQCTC : Following norms have been fixed for selection of the training in various courses.
The courses at CTC, Pune will bear nominal fees which will be debited to Dealers / TASCs, once Trainee nomination is confirmed by CTC, Pune. The training charges are not transferable & if the trainee does not report for training, the fees are forfeited.
Aggregate Specialisation All Technicians/Team Leaders/Job Controllers Warranty Management Service Advisor Technical Service ManagerTechnical (Cars / MUVs / Basic Electricals or any special courses) Advance Electricals DETs Team Leaders Specialisation Service Advisor Specialisation Warranty In-charge Service Advisors Service Managers
Electrical technicians / Team leaders / Job controllers / Quality inspectors / Dealer trainer Selected DETs (for each module) Selected team Leaders Only Selected Service Advisors Only
1659/1659/10589/13236 /-
Training fees for CTC, Pune will be debited through the Spare Parts account directly for existing set-ups. For new set-ups, the fees may be paid in the form of Demand Draft to be paid in favour of Tata Motors Ltd, payable at Pune.
ACCOMMODATION
CENTRAL TRAINING CENTRE - TATA MOTORS LTD, PUNE: For trainees coming to CTC, Pune, boarding and lodging is arranged at Service Training quarters. (For Directions, see Map). Trainees are requested to report to the address below before 8.00 PM on the previous night.
Flat No A-2- X -14, TELCO COLONY, Opp. to TATA Motors Main Gate, PIMPRI, Pune 411018.
For SERVICE MANAGERS coming for designated works managers course, the company may arrange accommodation in a suitable hotel near the company, however they have to make their own arrangements for Boarding. Using these accommodation is not compulsory & participants can make their own arrangements, if they do not want to avail this facility.
TRANSPORT
At CTC, Pune, a Company Bus is provided to pickup the Trainees from the Service Flats at 8.30 AM to bring them to CTC. After the classes at 4.00 PM, they will be dropped back to their accommodation.
MEDICAL FACILITIES
Companys first aid facilities are available during working hours in case of emergency only. However, in case of serious ailments, they are advised to contact Government Hospitals or Private Hospitals. The expenses of such medical treatment will have to be borne by the trainee / the organisation sponsoring the trainee. It is advisable not to sponsor for training anybody with known serious medical conditions.
CONTACT PERSONS
1. Service Flat caretaker S R VAITEE OR ROHAN, at Flat No. A2X-14 between 7:30 AM and 8:30 PM. (Contact Tel No 020- 65106447) 2. Security Officer Main Gate (020-66131111) Ext. 2555 between 8:30 PM & 7:30 AM. You may also contact following officers at Pune who would guide you in case of difficulty. S R VAITEE/ ROHAN GHOLE - 020 65106447 MR. ROOPESH DEVAPPA MR. J RAGAVAN - (OFFICE) CLASS TIMINGS MONDAY TO SATURDAY LUNCH BREAK 09:15 AM to 04:15 PM 12:30 PM to 01:15 PM - 07276097306 - 020-66133632 / 66133595, MOBILE: 08308816905,
TRAINEE OBLIGATIONS
1. The trainees should attend the full course and report at the hostel/guest house/ hotel one day in advance of the commencement of the training. (Trainees coming late will be sent back) 2. The trainees are required to observe the rules & discipline during training and stay at the accommodation. (Failing to do so, strict action will be taken against them.) 3. The Company assumes no responsibility for any injury to the trainees arising from any cause whatsoever. 4. They must not bring camera, mobile phones with camera, and any similar gadgets inside the Works. 5. They should come to training center in decent formal dress or uniform and with proper shoes. 6. All the trainees should be medically fit. 7. All Technicians, Team Leaders & Service Advisors should have completed the basic training at concerned RTCs. 8. Trainees should keep their Mobile phones off during the class timings and use it only during Tea and Lunch breaks. 9. The Trainees should carry a Letter from the respective Organization containing details of the Training course (Course No, duration, Course Name, & also their CRM DMS Login IDs) when they arrive here at Pune CTC. TATA MOTORS LTD, PUNE, is a NO-SMOKING Company, Hence all Trainees are advised to refrain from SMOKING or use of TOBACCO in any form inside the campus.
TRAINING CALENDAR
(OCTOBER, 2011 - MARCH, 2012)
Courses Scheduled at Central Training Centre, Pune
SR. NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 COURSE NO. 0285 0286 0287 0288 0289 0290 0291 0292 0293 0294 0295 0296 0297 0298 0299 0300 0301 0302 0303 0304 0305 0306 0307 0308 0309 0310 0311 0312 0313 0314 0315 0316 0317 FROM 03/10/2011 03/10/2011 03/10/2011 03/10/2011 03/10/2011 09/10/2011 10/10/2011 10/10/2011 10/10/2011 10/10/2011 17/10/2011 17/10/2011 17/10/2011 17/10/2011 17/10/2011 31/10/2011 31/10/2011 31/10/2011 31/10/2011 07/11/2011 07/11/2011 07/11/2011 07/11/2011 14/11/2011 14/11/2011 14/11/2011 14/11/2011 21/11/2011 21/11/2011 21/11/2011 28/11/2011 28/11/2011 28/11/2011 TO 08/10/2011 08/10/2011 08/10/2011 07/11/2011 08/10/2011 14/10/2011 13/10/2011 13/10/2011 14/10/2011 14/10/2011 22/10/2011 22/10/2011 22/10/2011 22/10/2011 22/10/2011 30/11/2011 05/11/2011 02/11/2011 05/11/2011 12/11/2011 11/11/2011 12/11/2011 10/11/2011 12/12/2011 19/11/2011 19/11/2011 19/11/2011 26/11/2011 25/11/2011 26/11/2011 03/12/2011 03/12/2011 03/12/2011 COURSE TITLE Engine Specialization Vista, Manza & Nano Electricals DET Module 1 Vista/Manza Product Training (SM) LEVEL
Technician/team Leader/Job Controller Electricians/Team leaders/Job Controllers Only Selected DETs GM / Service Manager / Asst. Service Manager Engine Management System Technician/Electricians/Team leaders/Job Controller DET Module 2 Only Selected DETs Aria Familiarization (Tech) All Technical Personnel Warranty Management Warranty Supervisor/ Service Managers Nano Product Training Technician/team Leader/Job Controller Vista/Manza Product Training (Tech) All Technical Personnel Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller Advanced Electrical Sr.Electricians/Team leaders/Job Controllers Aggregate Specialization Technician/team Leader/Job Controller Service Advisor (Technical Module) All Service Advisors Product Introduction: Cars (SMs) GM / Service Manager / Asst. Service Manager Team Leader Specialization - 14 Only Selected Team Leaders Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller Basic Electrical (SMs) GM / Service Manager / Asst. Service Manager Engine Specialization Technician/team Leader/Job Controller Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers Vista/Manza Product Training (Tech) All Technical Personnel Service Advisor (Technical Module) All Service Advisors Warranty Management Warranty Supervisor/ Service Managers Service Advisor Specialization - 8 Only selected Service Advisors Engine Management System Technician/Electricians/Team leaders/Job Controller DET Module 1 Only Selected DETs Product Introduction: MUVs (SMs) GM / Service Manager / Asst. Service Manager DET Module 2 Only Selected DETs Nano Product Training Technician/team Leader/Job Controller Product Introduction: Cars (Malayalam)Technician/team Leader/Job Controller Advanced Electrical Electricians/Team leaders/Job Controllers DET Module 1 Only Selected DETs Aggregate Specialization Technician/team Leader/Job Controller
SR. NO. 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72
COURSE NO. 0318 0319 0320 0321 0322 0323 0324 0325 0326 0327 0328 0329 0330 0331 0332 0333 0334 0335 0336 0337 0338 0339 0340 0341 0342 0343 0344 0345 0346 0347 0348 0349 0350 0351 0352 0353 0354 0355 0356
FROM 05/12/2011 05/12/2011 05/12/2011 05/12/2011 05/12/2011 12/12/2011 12/12/2011 12/12/2011 19/12/2011 19/12/2011 19/12/2011 19/12/2011 26/12/2011 26/12/2011 26/12/2011 02/01/2012 02/01/2012 02/01/2012 02/01/2012 02/01/2012 09/01/2012 09/01/2012 09/01/2012 09/01/2012 16/01/2012 16/01/2012 16/01/2012 16/01/2012 23/01/2012 30/01/2012 30/01/2012 30/01/2012 30/01/2012 06/02/2012 06/02/2012 06/02/2012 06/02/2012 13/02/2012 13/02/2012
TO 10/12/2011 10/12/2011 04/01/2012 08/12/2011 10/12/2011 15/12/2011 17/12/2011 17/12/2011 24/12/2011 24/12/2011 24/12/2011 24/12/2011 24/12/2011 30/12/2011 03/01/2012 31/01/2012 06/01/2012 07/01/2012 07/01/2012 05/01/2012 14/01/2012 14/01/2012 14/01/2012 14/01/2012 21/01/2012 21/01/2012 20/01/2012 21/01/2012 25/01/2012 04/02/2012 29/02/2012 04/02/2012 04/02/2012 10/02/2012 11/02/2012 11/02/2012 10/02/2012 18/02/2012 18/02/2012
COURSE TITLE DET Module 2 DET Module 3 Team Leader Specialisation - 15 Warranty Management Product Introduction: MUVs (Tech) Aria Familiarization (Tech) DET Module 4 Service Advisor (Technical Module) Engine Management System
LEVEL
Only Selected DETs Only Selected DETs Only Selected Team Leaders Warranty Supervisor/ Service Managers Technician/team Leader/Job Controller All Technical Personnel Only Selected DETs All Service Advisors Technician/Electricians/Team leaders/Job Controller Engine Specialization Technician/team Leader/Job Controller DET Module 3 Only Selected DETs Product Introduction: Cars (SMs) GM / Service Manager / Asst. Service Manager DET Module 4 Only Selected DETs Vista/Manza Product Training (Tech) All Technical Personnel Aggregate Specialization Technician/team Leader/Job Controller Service Advisor Specialization - 9 Only selected Service Advisors Nano Product Training Technician/team Leader/Job Controller Engine Specialization Technician/team Leader/Job Controller Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers Warranty Management Warranty Supervisor/ Service Managers Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller DET Module 3 Only Selected DETs Engine Management System Technician/Electricians/Team leaders/Job Controller Service Advisor (Technical Module) All Service Advisors Product Introduction: Cars (Malayalam)Technician/Electricians/Team leaders/Job Controller DET Module 4 Only Selected DETs Vista/Manza Product Training (Tech) All Technical Personnel Advanced Electrical Electricians/Team leaders/Job Controllers Basic Electrical (SMs) GM / Service Manager / Asst. Service Manager Aggregate Specialization Technician/team Leader/Job Controller Team Leader Specialisation - 16 Only Selected Team Leaders Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers Product Introduction: MUVs (SMs) GM / Service Manager / Asst. Service Manager Nano Product Training Technician/team Leader/Job Controller DET Module 5 Only Selected DETs Service Advisor (Technical Module) All Service Advisors Vista/Manza Product Training (Tech) All Technical Personnel DET Module 6 Only Selected DETs Advanced Electrical Electricians/Team leaders/Job Controllers
NO. 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97
FROM 13/02/2012
TO
COURSE TITLE
LEVEL
GM / Service Manager / Asst. Service Manager 0358 13/02/2012 18/02/2012 Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller 0359 20/02/2012 23/02/2012 Warranty Management Warranty Supervisor/ Service Managers 0360 20/02/2012 25/02/2012 Engine Specialization Technician/team Leader/Job Controller 0361 20/02/2012 25/02/2012 DET Module 5 Only Selected DETs 0362 27/02/2012 03/03/2012 DET Module 6 Only Selected DETs 0363 27/02/2012 03/03/2011 Aggregate Specialization Technician/team Leader/Job Controller 0364 27/02/2012 27/03/2012 Service Advisor Specialization - 10 Only selected Service Advisors 0365 27/02/2012 02/03/2012 Vista/Manza Product Training (SM) GM / Service Manager / Asst. Service Manager 0366 27/02/2012 03/03/2012 Engine Management System Technician/Electricians/Team leaders/Job Controller 0367 05/03/2012 10/03/2012 Product Introduction:Cars (Malayalam) Technician/Electricians/Team leaders/Job Controller 0368 05/03/2012 10/03/2012 DET Module 5 Only Selected DETs 0369 05/03/2012 09/03/2012 Vista/Manza Product Training (Tech) All Technical Personnel 0370 05/03/2012 10/03/2012 Advanced Electrical Electricians/Team leaders/Job Controllers 0371 12/03/2012 17/03/2012 Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller 0372 12/03/2012 17/03/2012 DET Module 6 Only Selected DETs 0373 12/03/2012 17/03/2012 Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers 0374 12/03/2012 17/03/2012 Engine Specialization Technician/team Leader/Job Controller 037519/03/2012 22/03/2012Aria Familiarization (Tech) All Technical Personnel 0376 19/03/2012 21/03/2012 Basic Electrical (SMs) GM / Service Manager / Asst. Service Manager 0377 19/03/2012 22/03/2012 Warranty Management Warranty Supervisor/ Service Managers 0378 26/03/2012 31/03/2012 Product Introduction: MUVs (SMs) GM / Service Manager / Asst. Service Manager 0379 26/03/2012 31/03/2012 Aggregate Specialization Technician/team Leader/Job Controller 0380 26/03/2012 31/03/2012 Service Advisor (Technical Module) All Service Advisors 0381 26/03/2012 31/03/2012 Engine Management System Technician/Electricians/Team leaders/Job Controller
All Dealer personnel are advised to send the training requests through concerned RTCs / LMS. No direct requests will be entertained at CTC, Pune.
PARTICIPANT LEVEL Service Advisors/ Technical personnel from Dealers/TASCs. They should have undergone product introductory module and soft skills training.
Procedures. PARTICIPANT LEVEL Electrical technicians / Team leaders/ job controllers/ dealer trainers, who have attended Basic Electrical module training, are eligible to attend the program.
PARTICIPANT LEVEL Technicians/ Team leaders/ job controllers/dealer trainers/ Warranty supervisors/ electrician, are eligible to attend.
PARTICIPANT LEVEL Service Managers / Asst. Service Managers/GM (Service) are eligible to attend.
PARTICIPANT LEVEL
Electrical and Mechanical technicians, Team leaders & job controllers.
Introduction to BCM & its features. Wiring Diagram tracing & troubleshooting electrical circuits and diagnostic exercises on the cars.
Central locking, remote key less entry and Immobilizer system functioning, its SRS Air bag system functioning , electrical circuits and diagnostics on the
code diagnosis PARTICIPANT LEVEL Electrical technicians / Team leaders/job controllers/dealer trainers, who have attended Basic Electrical module training, are eligible to attend the program.
values, tracing of electrical circuit diagram, the diagnostic trouble codes and the checking procedures for : MPFI 1.2L, 1.4L, 100PS, 273 MPFI & SAFIRE (65PS & 90PS) engines. DIESEL ENGINE TDI/TCIC (SCN & DPCN). COMMON RAIL SYSTEM 1.4L, 2.2L & QUDRAJET (75PS & 90PS). Usage of multimeter for checking the Continuity & Electrical signal of components. Discussion of Field problems , their diagnosis and remedies. PARTICIPANT LEVEL Technicians/ Electricians/ Team leaders/job controllers/dealer trainers who have undergone Product Introductory/Basic Electrical modules are eligible.
PARTICIPANT LEVEL Workshop In-charge and Supervisors of Passenger car dealers and TASCs handling warranty. This course is for personnel who are exposed to the warranty systems for more than 6 months. GMs, WMs may attend on optional basis.
PARTICIPANT LEVEL New Technicians / Job controller/ Supervisor are eligible to attend.
TRAINING FACILITY
Well equipped Training Center with latest teaching aids. Fully furnished air-conditioned classrooms for theory and practical. Aggregate labs for advance practical training. Fully equipped facility for body repair training. Exclusive dining hall for trainees with in training center. Availability of special tools and equipments for practical demonstration. Free transport from hotel to Service Training Center and back. Tea, snacks and lunch is free during actual training days. First aid facility will be provided in case of emergency.
PLEASE NOTE NO TRAINING FEE IS CHARGED FOR STC, SANAND TRAININGS UNTIL FURTHER NOTICE HOWEVER, THE FOLLOWING EXPENSES ARE TO BE BORNE BY THE TRAINEE/DEALER:
Travel expenses and local conveyance Accommodation at hotel (optional). Trainees can make their own arrangements
of stay, however have to come to the above location for transport before 8:00 AM Dinner expenses TRAINING CENTER TIMINGS: Class timing from Monday to Saturday 9.00 AM to 4.00 PM Lunch Break 12.30 PM to 1:15 PM WEEKLY OFF AT STC SANAND IS SUNDAY
All rooms except dormitory is provided with attached bathrooms. OTHER FACILITIES:
Vegetarian Restaurant for snacks and meals Room Service TV Checkout time 24 hrs
2. HOTEL VINAYAK RESIDENCY (1 Km from Sarkhej Circle) Patel Estate, Near Essar Petrol pump Opposite Krishna complex,Sarkhej- Sanand Road, Sarkhej, Ahmedabad Phone : 079-65124555 Contact Person : Mr. Rakesh Bhai Room Tariff per day (Inclusive of Taxes): S.No 1 2 3 4 Room Type A/C Double Bed A/C Single Bed Non A/C Double Bed Non A/C Single Bed Rate ( Rs) 650 (Discount 5%) 500 (Discount 5%) 500 (Discount 10%) 400 (Discount 10%)
OTHER FACILITIES: Room Service for snacks and tea TV Checkout time 24 hrs THE ABOVE ARRANGEMENTS ARE ONLY FOR THE CONVENIENCE OF THE TRAINEES. TATA MOTORS DOES NOT TAKE ANY RESPONSIBILITY FOR THE ACCOMMODATION. TRANSPORTATION ARRANGEMENTS: Free conveyance will be arranged by company and will start from Hotel Relief located at Sarkhej at 8:00 am for TATA Motors, Sanand plant and will return to Hotel Relief in the evening after training. Trainees staying in the hotels or any other location are requested to board the vehicle before 8:00 am. Any trainee missing this facility will have to make his own arrangement to reach the training venue. TRAINING VENUE: TATA MOTORS LTD. Service Training Center,Customer Support Revenue Survey No1, Village Northkotpura Taluka Sanand, Dist- Ahmedabad - 382170 Gujarat CONTACT DETAILS: 1) Amod Dikshit 08866078182 (Mobile) 2) Nirav Joshi 09909989713 (Mobile)
TRAINEE OBLIGATIONS
1. All the outstation trainees are requested to reach Ahmedabad one day prior to the training date (Trainees coming late will be sent back). 2. All the participants should attend the course in full, without which the participant will not be eligible for the certificate. 3. All the participants should wear formal dress. (No T shirts allowed). As a safety measure, it is compulsory for all the participants to wear shoes. 4. The candidate attending the training program should be medically fit. 5. Although precautions are taken for safety of participants, the company assumes no responsibility for any injury to the trainees arising from any cause, whatsoever. 6. All the participants are required to observe discipline and rules during training. 7. Trainees are prohibited from carrying electronic goods, camera-mobiles, and digital cameras inside plant for security reasons. 8. Trainees should keep their mobile phones off during the class timings and use it only during break times. 9. The Trainees should carry a letter from their respective organization containing details of the Training course (Course No, duration, Course Name, & also their CRM DMS Login IDs) when they arrive at Sanand STC.
TATA Motors Ltd, Sanand is a No-Smoking Company, Hence all Trainees are advised to refrain from Smoking or use of Tobacco in any form inside the campus.
NOMINATION PROCEDURE
The selection of the candidate for training is done by Customer Support representatives in consultation with dealers and nominations are sent by the concerned RTC to STC, Sanand in the prescribed format, by 15th of every month for the courses in the following month. Kindly download and fill APPLICATION FORM given at the end. Selection Norms for Dealer Service Personnel as per DQCTC: Following norms have been fixed for selection of the training in various courses. A) B) C) D) E) Service Manager - BE Mechanical with 4/5 years experience. Service Advisor - Diploma (Mech/ Elec/ Auto) with 2 yrs experience. Warranty Supervisor - Diploma with 2/3 years experience. Technician/ Electrician - ITI / TML Apprentice. All technical personnel before coming to STC, Sanand should have undergone training at concerned RTC.
For deputing your personnel to Service Training Center Sanand, Dealers/TASC/ Authorized Service/Repair Centers and Individual operators, please contact our Regional Customer Support Managers or RTC personnel. CERTIFICATION A certificate will be awarded only to participants, who successfully pass the recall test conducted at the end of each course.
TRAINING CALENDAR
( OCTOBER, 2011 - MARCH, 2012 )
Courses Scheduled at Service Training Centre, Sanand
NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 COURSE NO. STC - 059- 2011/12 STC - 060- 2011/12 STC - 061- 2011/12 STC - 062- 2011/12 STC - 063- 2011/12 STC - 064- 2011/12 STC - 065- 2011/12 STC - 066- 2011/12 STC - 067- 2011/12 STC - 068- 2011/12 STC - 069- 2011/12 STC - 070- 2011/12 STC - 071- 2011/12 STC - 072- 2011/12 STC - 073- 2011/12 STC - 074- 2011/12 STC - 075- 2011/12 STC - 076- 2011/12 STC - 077- 2011/12 STC - 078- 2011/12 STC - 079- 2011/12 STC - 080- 2011/12 STC - 081- 2011/12 STC - 082- 2011/12 STC - 083- 2011/12 STC - 084- 2011/12 STC - 085- 2011/12 STC - 086- 2011/12 STC - 087- 2011/12 FROM TO COURSE TITLE LEVEL Electrician/ Team Leader Technician/ Team Leader/SA/Job Controller GM/Service Manager Electrician/ Team Leader Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Warranty Incharge/ Supervisor Technician/ SA/ Team Leader/Job Controller GM/ Service Manager/ Asst Manager Warranty Incharge/ Supervisor Electrician/ Team Leader Technician/ Electrician/ Team Leader/Job Controller Electrician/ Team Leader/ Job Controller Electrician/ Team Leader GM/ Service Manager Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader GM/ Service Manager Technician/ Team Leader/SA/Job Controller Warranty Incharge/ Supervisor Technician/ SA/ Team Leader/Job Controller Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Electrician/ Team Leader Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader/ Job Controller Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Technician/ Electrician/ Team Leader/Job Controller Warranty Incharge/ Supervisor GM/ Service Manager /Asst Service Manager Technician/ Team Leader/SA/Job Controller Technician/ Team Leader/SA/Job Controller Technician/ Electrician/ Team Leader/Job Controller 3/10/2011 7/10/2011 Basic & Nano Electrical 3/10/2011 7/10/2011 Nano Familiarisation 10/10/2011 14/10/2011 Nano Familiarisation - SM 10/10/2011 14/10/2011 Engine Management System 17/10/2011 21/10/2011 Nano Familiarisation 17/10/2011 21/10/2011 Basic & Nano Electrical 17/10/2011 19/10/2011 Warranty Management - Nano 31/10/2011 02/11/2011 ARIA Familiarisation 31/10/2011 04/11/2011 Nano Familiarisation - SM 07/11/2011 09/11/2011 Warranty Management - Nano 07/11/2011 12/11/2011 Basic & Nano Electrical 14/11/2011 18/11/2011 Engine Management System 14/11/2011 19/11/2011 Advance Electrical 14/11/2011 19/11/2011 ARIA P.I & ARIA Electrical 21/11/2011 23/11/2011 ARIA Familiarisation - SM 21/11/2011 25/11/2011 Nano Familiarisation 21/11/2011 26/11/2011 Basic & Nano Electrical 28/11/2011 02/12/2011 Nano Familiarisation - SM 28/11/2011 02/12/2011 Automobile Basics & Service Maintenance 28/11/2011 30/11/2011 Warranty Management - Nano 05/12/2011 07/12/2011 ARIA Familiarisation 05/12/2011 09/12/2011 Nano Familiarisation 05/12/2011 10/12/2011 ARIA P.I & ARIA Electrical 12/12/2011 17/12/2011 Basic & Nano Electrical 12/12/2011 16/12/2011 Automobile Basics & Service Maintenance 12/12/2011 17/12/2011 Advance Electrical 19/12/2011 23/12/2011 Nano Familiarisation 19/12/2011 24/12/2011 Basic & Nano Electrical 19/12/2011 23/12/2011 Engine Management System
STC - 088- 2011/12 26/12/2011 28/12/2011 Warranty Management - Nano STC - 089- 2011/12 26/12/2011 30/12/2011 Nano Familiarisation - SM STC - 090- 2011/12 26/12/2011 30/12/2011 Automobile Basics & Service Maintenance STC - 091- 2011/12 09/01/201213/01/2012 Nano Familiarisation STC - 092- 2011/12 09/01/201213/01/2012 Engine Management System
NO. 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64
COURSE NO. FROM TO COURSE TITLE STC - 093- 2011/12 09/01/2012 13/01/2012 Automobile Basics & Service Maintenance STC - 094- 2011/12 16/01/2012 20/01/2012 Nano Familiarisation - SM STC - 095- 2011/12 16/01/2012 21/01/2012 Basic & Nano Electrical STC - 096- 2011/12 16/01/2012 21/01/2012 Advance Electrical STC - 097- 2011/12 23/01/2012 25/01/2012 ARIA Familiarisation STC - 098- 2011/12 23/01/2012 25/01/2012 Warranty Management - Nano STC - 099- 2011/12 30/01/2012 03/02/2012 Nano Familiarisation STC - 100- 2011/12 30/01/2012 03/02/2012 Automobile Basics & Service Maintenance STC - 101- 2011/12 3 0/01/2012 04/02/2012 ARIA P.I & ARIA Electrical STC - 102- 2011/12 06/02/2012 10/02/2012 Product Introduction - Cars (Technical ) STC - 103- 2011/12 06/02/2012 10/02/2012 Nano Familiarisation STC - 104- 2011/12 06/02/2012 11/02/2012 Advance Electrical STC - 105- 2011/12 13/02/2012 15/02/2012 ARIA Familiarisation - SM STC - 106- 2011/12 13/02/2012 17/02/2012 Automobile Basics & Service Maintenance STC - 107- 2011/12 13/02/2012 17/02/2012 Engine Management System STC - 108- 2011/12 STC - 109- 2011/12 STC - 110- 2011/12 STC - 111- 2011/12 STC - 112- 2011/12 20/02/2012 20/02/2012 20/02/2012 27/02/2012 27/02/2012 22/02/2012 24/02/2012 25/02/2012 02/03/2012 02/03/2012
LEVEL Technician/ Team Leader/SA/Job Controller GM/ Service Manager /Asst Service Manager Electrician/ Team Leader Electrician/ Team Leader/ Job Controller Technician/ SA/ Team Leader/Job Controller Warranty Incharge/ Supervisor Technician/ Team Leader/SA/Job Controller Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Technician/ SA/ Team Leader/Job Controller Technician/ SA/ Team Leader/Job Controller Electrician/ Team Leader/ Job Controller GM/ Service Manager /Asst Service Manager Technician/ Team Leader/SA/Job Controller
STC - 113- 2011/12 12/03/2012 16/03/2012 STC - 114- 2011/12 12/03/2012 17/03/2012 STC - 115- 2011/12 12/03/2012 16/03/2012 STC - 116- 2011/12 19/03/2012 21/03/2012 STC - 117- 2011/12 22/03/2012 24/03/2012 STC - 118- 2011/12 19/03/2012 23/03/2012 STC - 119- 2011/12 19/03/2012 23/03/2012 STC - 120- 2011/12 26/03/2012 30/03/2012 STC - 121- 2011/12 26/03/2012 31/03/2012 STC - 122- 2011/12 26/03/2012 31/03/2012
Technician/ Electrician/ Team Leader/Job Controller Warranty Management - Nano Warranty Incharge/ Supervisor Nano Familiarisation - SM GM/ Service Manager /Asst Service Manager Basic & Nano Electrical Electrician/ Team Leader Nano Familiarisation Technician/ SA/ Team Leader/Job Controller Automobile Basics & Service Technician/ Team Leader/SA/Job Controller Maintenance Nano Familiarisation Technician/ SA/ Team Leader/Job Controller Basic & Nano Electrical Electrician/ Team Leader Engine Management System Technician/ Electrician/ Team Leader/Job Controller Warranty Management - Nano Warranty Incharge/ Supervisor ARIA Familiarisation Technician/ SA/ Team Leader/Job Controller Automobile Basics & Service Technician/ Team Leader/SA/Job Controller Maintenance Product Introduction - Cars Technician/ SA/ Team Leader/Job Controller (Technical ) Nano Familiarisation Technician/ SA/ Team Leader/Job Controller ARIA P.I & ARIA Electrical Electrician/ Team Leader Advance Electrical Electrician/ Team Leader/ Job Controller
points/relays/controllers etc ) Basic electrical circuits tracing - (Classroom & Practical) (Charging, Starting, Lighting, Instruments, Cooling Fan, etc) Replacement of bulbs/ fuses and other components Dos and Donts of ECU and Engine wiring MEANT FOR: Electrical and Mechanical technicians, Team leaders, job controllers, quality Inspectors.
MEANT FOR : Mechanical technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.
Dial Gauge, Feeler Gauge, etc Maintenance of special tools Introduction to Basic Automotive Technology like Engine & its subsystems, Gear Box, Brakes, Steering, Suspension, etc. MEANT FOR: Freshers, Mechanical technicians, L1, team leaders, job controllers, quality inspectors.
MEANT FOR : CRO/CRM, service advisor, quality inspector, and team leaders
COURSE : DIAGNOSTICS 1
CONTENTS: Demonstration of repairs using diagnostic process charts for day to day repair works. Usage of checklists for carrying out the Mechanical & Electrical Symptom based Diagnosis. MEANT FOR: Mechanical/ electrical technicians, team leaders, job controllers, Quality Inspectors, & DETs.
MEANT FOR: Mechanical/ electrical technicians, team leaders, job controllers, Quality Inspectors & Service Advisors.
MEANT FOR : Technicians who have successfully completed L1 Training Module & are nominated for the next level of training.
SOUTH 1 Regional Customer Support Manager (Andhra Pradesh, Passenger Car Business Unit Karnataka) Tata Motors Limited, 14th Floor, Canberra Block UB City, # 24, Vittal Mallya Road Bangalore - 560 001. TEL: 080-66373400, Fax : 080-66373410 SOUTH 2 (Kerala, Pondicherry & TamilNadu) Regional Customer Support Manager Passenger Car Business Unit Tata Motors Limited, ASV Ramanas Towers, 6th Floor Old No. 37, 38 and New No. 52, Venkatnarayana Road, T.Nagar, Chennai-17. TEL: 044-66600900; Fax : 044-66600910 Regional Customer Support Manager Passenger Car Business Unit Tata Motors Limited, No. 305, 3rd Floor, Tower B, Signature Towers, South City 1, NH-8. Gurgaon 122 001 TEL : 2581369/2805141 Regional Customer Support Manager Passenger Car Business Unit Tata Motors Limited, st SCO. 170-171-172, 1 Floor, Sector-17-C, Chandigarh160 017 TEL : 0172 2708347
BANGALORE Regional Training Centre - South C/O Concorde Motors Ltd. No. 26/2 & 27/2, Mysore Rd. (Adjacent to Kengeri RTO) Bangalore - 560059. CONTACT : G R Reddy Vinod Patil
DELHI Regional Training Centre K.No. 1598, Opp. Tau Devi Lal Botanical Garden Adjoining Green Home Society, Sector-52, Wazirabad, Gurgaon-122003 Tel -0124 -2342263/64/66, 69 CONTACT : Anupam Singh - 09212616906
NORTH (Chandigarh, Haryana, Punjab Himachal Pradesh, J & K, Uttaranchal & Uttar Pradesh)
REGION EAST (Andaman & Nicobar, Arunachal Pradesh, Assam,Manipur, Meghalaya,Mizoram, Nagaland, Orissa, Sikkim,Tripura, Bihar Jharkhand and West Bengal)
RIGIONAL OFFICES Regional Customer Support Manager Tata Motors Limited, Apeejay House, Block-A, 5th Floor, 15, Park Street,Calcutta - 700 016. TEL : 22465086.
REGIONAL TRAINING CENTERS KOLKATA Spare Parts Centre 1/1 Taratolla Road, P.O. Brace Bridge, Kolkata - 700 088. Phone No. : 033-64557441 CONTACT : D K Ghosh - 08420101473 V Patra - 09231021434
TRAINEE OBLIGATIONS
1. The trainees should attend the full course and report at the hostel/guest house/ hotel one day in advance of the commencement of the training. (Trainees coming late will be sent back) 2. The trainees are required to observe the rules & discipline during training and stay at the accommodation. (Failing to do so, strict action will be taken against them.) 3. The Company assumes no responsibility for any injury to the trainees arising from any cause whatsoever. 4. They must not bring camera, mobile phones with camera, and any similar gadgets inside the Works. 5. They should come to training center in decent formal dress or uniform and with proper shoes. 6. All the trainees should be medically fit. 7. All Technicians, Team Leaders & Service Advisors should have completed the basic training at concerned RTCs. 8. Trainees should keep their Mobile phones off during the class timings and use it only during Tea and Lunch breaks. 9. The Trainees should carry a Letter from the respective Organization containing details of the Training course (Course No, duration, Course Name, & also their CRM DMS Login IDs) when they arrive here at Pune CTC. TATA MOTORS LTD, Pune, is a No-Smoking Company, Hence all Trainees are advised to refrain from Smoking or use of Tobacco in any form inside the campus.
NOMINATION PROCEDURE
Training fees for RTC in the form of Demand Draft to be paid in favour of Tata Motors Ltd, payable at the respective location of Regional Offices. (North Gurgaon, South Bangalore, West Mumbai, & East Kolkata). For existing setups it will be debited to the spare parts accounts. The training charges are not transferable & if the trainee does not report for training, the fees are forfeited. TRAINING FEES FOR RTC TRAININGS Training Course Fees for RTC Trainings inclusive of Service Tax are as follows:Number of Days of Training 1 Day Training 2 ~ 3 Days Training 4 ~ 6 Days Training NOMINATION OF TRAINEES The selection of the candidate for training is done by Customer Support Managers in consultation with Dealers and nominations are sent by concerned RTC Pune in the prescribed format/ LMS , by 15th of every Month for the next month courses. A list of selected candidates will be sent to CSMs from RTC immediately & only those candidates should report to RTC for Training. KINDLY DOWNLOAD APPLICATION FORM (given at the end of the file). Selection Norms for Dealer Service Personnel as per DQCTC :Following norms have been fixed for selection of the training in various courses. A) Works Manager - BE Mechanical with 4/5 years experience. B) Service Advisor - Diploma (Mech/Elec/Auto) with 2 yrs experience. C) Warranty Supervisor - Diploma with 2/3 years experience. D) Technician/ Electrician - ITI / Tata Motors Apprentice. Fees ( Rs/-) 553/885/1106/-
CERTIFICATION
A certificate will be awarded only to participants, who successfully pass the recall test conducted at the end of each course.
TRAINING CALENDAR
(OCTOBER, 2011 - MARCH, 2012)
GURGAON KOLKATA MUMBAI BENGALURU
SR. COURSE FROM NO. 34 NR-77 01.03.2012 35 NR-78 05.03.2012 36 NR-79 12.03.2012 37 NR-80 15.03.2012 38 NR-81 19.03.2012 39 NR-82 26.03.2012 40 NR-83 29.03.2012
COURSE TITLE
LEVEL All Electrician/Technician/TL/QI /SM /ASM /GM All SA/CRM/CRE All L1/New Joiner/L2/QI L1/L2/QI/TL
DICOR Training Basic Electrical Nano product training SOP & Technical SA Product Introduction Module- Cars SST, Measuring tools & basic automotive technology 30.03.2012 Transfer Case & transaxle
NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.
9 10 11
E - 08 E - 09 E - 10
Non technical persons ( Sales personnel, CRM, CRO) L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI
12 13 14 15 16 17 18 19 20 21 22
E - 11 E - 12 E - 13 E - 14 E - 15 EA - 02 E - 16 E - 17 E - 18 E - 19 E - 20
07/11/2011 07/11/2011 11/11/2011 14/11/2011 14/11/2011 15/11/2011 21/11/2011 21/11/2011 24/11/2011 28/11/2011 28/11/2011
L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Electrician/TL/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Technician L1 Tech/ L2 tech/Team leader/SA/QI Service advisor L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI Technician/Electrician/TL L1 Tech/ L2 tech/Team leader/SA/QI
23 24 25 26 27 28 29 30
EA - 03 E - 21 E - 22 E - 23 E - 24 E - 25 E - 26 EA - 04
L1 Tech/ L2 tech/TL/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Technician L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI Team Leader
TO
COURSE TITLE
33 34
E - 29 E - 30
22/12/2011 26/12/2011
23/12/2011 Product introductory Module 21/12/2011 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks) 24/12/2011 Basic Electricals & A/C training 30/12/2011 Opening & fitting of G/boxes & R/Axle Sumo G-76, Vista TA-65 star, Vista C-549, Nano TA-59 & DANA Rear Axle 28/12/2011 New product training -Vista / Manza 30/12/2011 Warranty handling 06/01/2012 Product introductory Module 04/01/2012 Spl. tools usage/Pneumatic tools usages 06/01/2012 Lucas electricals / Immmobilizer/Air conditioner 13/01/2012 Product introductory Module 11/01/2012 Dicor engine - 2.2 L CRDI Familiarization 13/01/2012 Xeta engine -1.4L MPFI Petrol Familairazation 21/01/2012 Special training - L1 to L2 conversion 18/01/2012 New product training - ARIA 18/01/2012 SOP - CRO/CRM 27/01/2012 TASO /TASP training module 27/01/2012 Basic Electricals & A/C training 03/02/2012 Product introductory Module 01/02/2012 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks)) 10/02/2012 Opening & fitting of G/boxes & R/Axle Sumo G-76, Vista TA-65 star, Vista C-549, Nano TA-59 & DANA Rear Axle 08/02/2012 Spl. tools usage/Pneumatic tools usages 10/02/2012 Wheel alignment ( front & Rear) & balancing and Power steering system 17/02/2012 Product introductory Module 15/02/2012 New product training - ARIA 22/02/2012 Dicor engine - 2.2 L CRDI Familiarization 24/02/2012 Xeta engine -1.4L MPFI Petrol Familairazation 22/02/2012 Spl. tools usage/Pneumatic tools usages 22/02/2012 SOP Service advisor(RC,RV,RQ, Service Circular) 02/03/2012 Product introductory Module
35 36 37 38 39 40 41 42 43 44 45 46 47 48 49
E - 31 E - 32 E - 33 E - 34 EA - 05 E - 35 E - 36 E - 37 E - 38 E - 39 EA - 06 E - 40 E - 41 E - 42 E - 43
26/12/2011 29/12/2011 02/01/2012 02/01/2012 05/01/2012 09/01/2012 09/01/2012 12/01/2012 16/01/2012 16/01/2012 17/01/2012 24/01/2012 24/01/2012 30/01/2012 30/01/2012
L1 Tech/ L2 tech/Team leader/SA/QI Warranty Incharge L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Technician L1 Tech/ L2 tech/Team leader/SA/QI CRO/CRM Technician/Electrician/TL L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI
50
E - 44
06/02/2012
L2 tech/Team leader/SA/QI
51 52 53 54 55 56 57 58 59
E - 45 E - 46 E - 47 E - 48 E - 49 E - 50 E - 51 EA - 07 E - 52
L1 Tech/ L2 tech/Electrician/TL/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/QI Service advisor L1 Tech/ L2 tech/Electrician/TL/SA/QI
FROM
TO
COURSE TITLE
LEVEL L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician L1 Tech/ L2 tech/TL/SA/QI L1 Technician L1 Tech/ L2 tech/Team leader/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI
27/02/2012 29/02/2012 Basic Electricals & A/C training 01/03/2012 05/03/2012 05/03/2012 08/03/2012 12/03/2012 12/03/2012 15/03/2012 19/03/2012 19/03/2012 03/03/2012 Power steering system/ Brake system/ Common rail system 10/03/2012 Special training - L1 to L2 conversion 07/03/2012 Special tools usage/Pneumatic tools usages 10/03/2012 New product training -Vista / Manza 16/03/2012 Product introductory Module 14/03/2012 Vista Engine 1.3 L Quadrajet Diesel Familiarization 16/03/2012 Vista Engine - 1.2L Safire Petrol Familiarization 23/03/2012 Product introductory Module 21/03/2012 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks) 24/03/2012 Basic Electricals & A/C training 21/03/2012 SOP - Team leader(RC,RV,RQ,Service Circular) 31/03/2012 Special training - L1 to L2 conversion 28/03/2012 New product training -Nano 30/03/2012 Warranty handling
70 71 72 73 74
E - 62 EA - 09 E - 63 E - 64 E - 65
L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician Team Leader L1 Technician L1 Tech/ L2 tech/Team leader/SA/QI Warranty Incharge
NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.
Note : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any. NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.
SR. COURSE NO. NO. 43 44 45 46 47 48 49 SR-12-0302 SR-12-0303 SR-12-0304 SR-12-0305 SR-12-0306 SR-12-0307 SR-12-0308
COURSE TITLE Basic Electricals Product Introductory Module -MUV's Product Introductory Module -CARs Common Rail Technology Diagnostics -DTC Top 20 Complaints -CLT Nano Familiarisation
LEVEL All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel
NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.
APPLICATION
Tick (?) wherever applicable. NAME................................................................. ADDRESS................... Nature of business : Govt. organization / Private fleet / Dealer / TASC / TASP / Others No. of vehicles serviced in current year : Sumo ............... Safari ............... Indica ................. Indigo/Indigo Marina ................. Spacio Work Area : Covered ............................................ Sq.m. Open ................................................. Sq.m. Nature of work : Only Servicing, running repairs, complete aggregate overhaul, machining facilities, body repairs, paint shop, Car repair shop, FIP room, Electrical repairs. Equipment available : Cylinder boring, crankshaft grinding, line boring, surface grinding, valve grinding, wheel balancing, wheel alignment, nozzle tester, brake drum turning, alternator testing, battery charging/testing, painting booth/oven, car lifts/vehicle washing equipment, degreasing tank, surface plate, vernier calipers, micrometers, bore gauges, feeler gauge, radius gauge, depth gauge, torque multiplier, torque wrench, engine compression gauge, connecting rod bend tester, dial gauge, magnetic stands, TML Diagnostic Softwares, Laptop, Hardware Interface unit, cables, etc. TML recommended special tools : Used / Not used / Partly used NAME ................................................................................................................... AGE .................. Qualifications : NON SSC / SSC / ITI / DIPLOMA / GRADUATE (ENGINEERING) Designation : .................................................................... Language/s Spoken - HINDI / ENGLISH / OTHERS (Specify) Name of the basic course last attended : .......................................................................................... Date of course .............................. Nature of present job : ................................................................................................................... Accommodation : SERVICE FLAT / OWN ARRANGEMENTS. Course number : ................................ Course dates *(current schedule) ......................................
I hereby certify that Mr. ......................................................... has been medically checked by me and found to be free from contagious or any other disease which is likely to interfere with his training.
1 2 3 4 5 6 7 8 9 10 11 12 13 14
15 16 17 18
19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
32 33
TOTAL
65500.00
PROCUREMENT PROCEDURE
Make a covering letter including details of literature required and prepare a single D.D. accordingly drawn in favour of TATA MOTORS LTD payable at PUNE and mail it to: HEAD (SERVICE TRAINING) Central Training Centre, Customer Support TATA MOTORS LIMITED - CAR PLANT, PCBU, KD-03, S.No. 15 & 15A, PCNTDA, Chikhali, Pimpri, Pune - 410501
HEAD (SERVICE TRAINING) Central Training Centre, Customer Support TATA MOTORS LIMITED - CAR PLANT, PCBU, KD-03, S.No. 15 & 15A, PCNTDA, Chikhali, Pimpri, Pune - 410501
CONTACT PERSON: MR. SUNIL GHATE PHONE NUMBER : 020 6613 3629 / 020 6613 3595 / 020 6613 3650 MAIL ID: sunil.ghate@tatamotors.com Please send the address to whom the delivery of the literature to be dispatched giving name of person and his contact telephone number when it is to be sent by post. Allow a delivery period of 20 days from the date of receipt of DD at LDC when sent by courier.