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CALENDAR TRAINING CALENDAR : OCTOBER,2011 TO MARCH, 2012

ABOUT SERVICE TRAINING


CUSTOMER SATISFACTION comes out of quality service to customers. Quality can be achieved by proper training of service personnel. We, at TATA MOTORS, CUSTOMER SUPPORT (PCBU), offer extensive training facilities to workshop personnel handling service. The Customer Support team at TATA MOTORS has devised a training system operating at the following levels: A Central Training Center ( CTC ) at Pune, A Service Training Center (STC) at Sanand, Ahmedabad Regional Training Centers ( RTCs ) at four regions, and Field /On-the-job training by Customer Support Managers.

These are aimed at offering extensive training to the workshop personnel and other operational & managerial staff of our Dealers and Authorized Service Outlets, in order to get maximum customer satisfaction by rendering the best services. We also conduct special need-based trainings for our dealers/customers. The principle underlying our training philosophy is to impart on the job or close to the job training to those directly responsible for the related functions. We hope you will make the best use of these training facilities, after discussing jointly with the TATA MOTORS Service Representatives in your area the training needs of your service personnel. This training brochure contains the schedule of training courses related to TATA MOTORS Passenger Cars and Multi Utility Vehicles. We would be happy to design special training courses to suit your specific needs. Please read the following information carefully before sending nominations for training through Regional Training Centres.
SPECIAL TRAINING NEED : For any other training request which are not covered in this schedule, please contact your Regional Training Centers OR:MR. J RAGAVAN Head (Service Training) TATA MOTORS LIMITED Passenger Car Business Unit, Sector 15 & 15A PCNTDA, Chikhali Pune - 410 501 Tel: 91 20 66133632 / 3595 Mobile : 08308816905 e-mail : ragavan.j@tatamotors.com

COURSES AT CTC, PUNE (SYLLABUS)


COURSE : PRODUCT INTRODUCTION MUVS ( 6 DAYS )
COURSE OBJECTIVE : To familiarize the participants with the various models of Utility Vehicles and their variants, features, specifications and introduce to them the vehicle systems working principles and enable them to perform the service activities related to the service schedule. COURSE CONTENTS
Introduction to various vehicle systems ( engine, gearbox, fuel supply system,

EMS, etc) of existing models (Safari 3.0 Ltr & 2.2 Ltr DiCOR, Sumo Grande, Xenon, Sumo Victa /Spacio ) and their variants (Classroom session and practical demo )
Technical specifications, Service Schedule, PDI activity, use of Owner manual,

service manual.
Overview of aggregates (Transfer case, Rear Axle, Brakes, Power Steering) &

their technical specifications. Service Maintenance & diagnostic procedures.


Diagnostic check lists, warranty policy, service information/guides etc. Introduction to Diagnostic equipments / usage. Practical activity such as Valve timing procedure ( all engine variants), FIP

timing procedure (all engine variants), EGR checking procedure, Hub greasing, Diagnosis & Troubleshooting.

Introduction to electrical wiring diagram, electrical components location on the car.

Discussion on possible field problems, diagnosis and their remedies.

PARTICIPANT LEVEL Technicians/ Team leaders/job controllers/dealer trainers/ Warranty supervisors/ electrician/ Spare part managers who have attended RTC training and Customer care manager / Service manager / General manager /Spares managers , are eligible to attend.

COURSE : PRODUCT INTRODUCTION CARS ( 6 DAYS ) (FOR SERVICE MANAGERS)


COURSE OBJECTIVE : To familiarize the participants, the various models and their variants, features, specifications and introduce to them, the various vehicle systems working principles and enable them to understand the various service activity related to service schedule. COURSE CONTENTS Introduction to various vehicle systems ( engine, transaxle, fuel supply system, EMS, etc) of available models (Indica/ Indica Vista/Indigo/Indigo Manza/Marina/ XL ) and their variants (Classroom and practical demo ) Technical specifications, Service Schedule, PDI activity, use of Owner manual, Service manual, Product Complaint Reporting ( PCR ), Check Lists, Warranty Policy, Service Information / Guides etc. Introduction to Diagnostic equipments / usage. Practical activity such as Valve timing procedure ( all engine variants), FIP timing procedure (all engine variants), EGR checking procedure, Hub greasing etc. Intro to electrical wiring diagram, electrical components location on the car. Discussion on field problems, diagnosis and their remedies PARTICIPANT LEVEL Exclusively for General Managers, Service Managers & Asst Service Managers.

COURSE : PRODUCT INTRODUCTION MUVs ( 6 DAYS ) (FOR SERVICE MANAGERS)


COURSE OBJECTIVE : To familiarize the participants, the various models and their variants, features, specifications and introduce to them, the various vehicle systems working principles and enable them to understand the various service activity related to service schedule. COURSE CONTENTS Intro to various vehicle systems ( engine, transaxle, fuel supply system, EMS, etc) of available models (Safari 3.0 Ltrs & 2.2 Ltrs DiCOR, Sumo Grande, Xenon, Sumo Victa, Spacio ) and their variants (Classroom and practical demo ) Technical specifications, Service Schedule, PDI activity, use of Owner manual, Service manual, Product Complaint Reporting ( PCR ), Check Lists, Warranty Policy, Service Information / Guides etc. Introduction to Diagnostic equipments / usage. Practical activity such as Valve timing procedure ( all engine variants), FIP timing procedure (all engine variants), EGR checking procedure, Hub greasing etc. Usage of measuring instruments, checking brake drum/disc run out, etc Intro to electrical wiring diagram, electrical components location on the car. Discussion on field problems, diagnosis and their remedies PARTICIPANT LEVEL Exclusively for General Managers, Service Managers & Asst Service Managers.

COURSE : PRODUCT INTRODUCTION CARS ( 6 DAYS ) (MALYAYALAM)


COURSE OBJECTIVE : To familiarize the participants, the various models and their variants, features, specifications and introduce to them, the various vehicle systems working principles and enable them to understand the various service activity related to service schedule. The medium will be MALAYALAM. COURSE CONTENTS Introduction to various vehicle systems ( engine, transaxle, fuel supply system, EMS, etc) of available models (Indica/ Indica Vista/Indigo/Indigo Manza/Marina/ XL ) and their variants (Classroom and practical demo ) Technical specifications, Service Schedule, PDI activity, use of Owner manual, Service manual, Product Complaint Reporting ( PCR ), Check Lists, Warranty Policy, Service Information / Guides etc. Introduction to Diagnostic equipments / usage. Practical activity such as Valve timing procedure ( all engine variants), FIP timing procedure (all engine variants), EGR checking procedure, Hub greasing etc. Intro to electrical wiring diagram, electrical components location on the car. Discussion on field problems, diagnosis and their remedies PARTICIPANT LEVEL All Technicians, Team leaders, job controllers, and dealer trainers from Kerala.

COURSE : BASIC ELECTRICAL MODULE ( 3 DAYS ) (FOR SERVICE MANAGERS)


COURSE OBJECTIVE To develop the knowledge on basic electrical and electronics, reading electrical wiring diagram, usage of diagnostic equipments, tracing the circuits of basic electrical systems in a car and problem solving abilities with proper diagnostic procedures. COURSE CONTENTS

Theory on basic electrical and electronics, Use of diagnostic equipments such as multimeter. Introduction to electrical wiring diagram, Wiring harness routing , ground point details and location of electrical components on the car. Reading wiring Diagrms and Circuit tracing of basic electrical circuits ( classroom and practical ) and their diagnosis such as : Starting and charging system, Lighting system ( Head lamps / Tail lamps / Parking lamps / illumination / interior lights / fog lamps etc), Hazard ,chime warning system and Turn indicators, Windshield wiper and washer system, Power window system

Introduction to Body control module(Indigo XL), its functions and diagnosis of basic electrical circuits using diagnostic equipment / software. Circuit tracing of basic electrical circuits of BCM functions.

PARTICIPANT LEVEL Exclusively for General Managers, Service Managers & Asst. Service Managers.

COURSE : SERVICE ADVISOR - TECHNICAL ( CARS & MUVS )( 6 DAYS )


COURSE OBJECTIVE To enable the participants to understand each of the vehicle systems ,the diagnostic processes involved with them and their remedies which will help them in terms of Job estimation( time and cost ) preparation, follow up and delivery( job and cost explanation) to the customer, to achieve complete customer satisfaction. To enable the participants to identify the component location, & also to perform the basic Diagnostic checks which will lead to quicker troubleshooting processes. COURSE CONTENTS

Overview of the Standard Operating Procedures as per the role of a Service Advisor Overview of the Customer Satisfaction Index Introduction to the products, their variants and aggregates. Diesel fuel injection system - working principle and diagnostics (including EMS) Petrol & Diesel engine problem diagnosis/performance checking and repairs Location of Electrical components like bulbs, Fuses and relays. Diagnostics of Suspension / steering / Braking system Diagnostics on Transmission / Transaxle / Differential / Transfer case and Drive axles Usage of the Diagnostic checklists for different complaints.

Petrol fuel injection system - working principle and diagnostics (including EMS)

PARTICIPANT LEVEL Service Advisors from Dealers / TASCs. They should have undergone RTC training / Product Introductory Module and soft skills training for Service Advisors.

COURSE : WARRANTY MANAGEMENT ( 4 DAYS )


COURSE OBJECTIVE To make participants aware of correct warranty handling and free service billing procedures to be followed at Dealers workshop so that the claims are finalized & settled without delay. Also, to make them well versed with the usage of Warranty systems for uploading claims. COURSE CONTENTS

Explanation on warranty policy and procedures on Passenger CARs and MUVs Making PCR on failed parts. Coding of complaints, method of packing and dispatching failed parts. Free service policy procedure for free service bills submission and reconciliation. Identification of failed parts/components before dispatching. Identification of Aggregate Numbering & Supplier Aggregate Numbering. Problems faced by Service Office, Pune on warranty issues. Warranty reconciliation. Complaints / disputed re-dressal tools. Visit to warranty garage.

PARTICIPANT LEVEL Workshop In-charge and Supervisors of Passenger car dealers and TASCs handling warranty. This course is for personnel who are exposed to the warranty systems for more than 6 months. GMs, WMs may attend on optional basis.

COURSE : ENGINE SPECIALISATION-CARs & MUVs ( 6 DAYS )


COURSE OBJECTIVE To make trainees competent to carry out diagnosis and overhauling of engine variants available in Tata passenger CARs and MUVs. COURSE CONTENTS Engines covered in the Training : Diesel Engines: 475 IDI NA / TC / TCIC, 483 DL NA / TC / TCIC, 497 SP - (BS -I / BS II / BS III), 3.0 L DICOR, 1.4 L DICOR, 2.2 L DiCOR & 1.3 Ltr Quadrajet. Petrol Engines : 475 SI ( 1405 cc, 1396 cc , 1193 cc & 1396 cc DOHC ) - BS I / BS II / BS III & Safire engines.

Basic theory on engine mechanicals Petrol and Diesel. Fuel supply system diagnosis Diesel and Petrol ( All ). Exhaust gas recirculation system function and diagnosis. Ignition system diagnosis Petrol ( All) Service Manual familiarization for R/R procedures / specifications / torque values and special tool usage. Diagnostic equipments and usage. Engine problem diagnosis , performance checking, data collection and record. Engine removal / disassembly / inspection / measurements / repairs / reassembly/ and testing using special tools. Field problems , diagnosis and their remedies.

PARTICIPANT LEVEL All Technicians, Team leaders, job controllers, and dealer trainers who have under gone the training program on Product Introductory OR Engine Management system are eligible.

COURSE : AGGREGATE SPECIALISATION-CARs & MUVs ( 6 DAYS )


COURSE OBJECTIVE To make trainees competent to carry out repairs of various aggregates (Except Engine) on Tata passenger Cars & MUV COURSE CONTENTS

Theory and practical on Transmission Systems ( G76 ) / Transaxle ( TA 65 ) & (TA 65*) / C-549/ Differential / Transfer case and Drive axles - Diagnosis / disassemble/ inspection and repairs/assembling and testing Procedures. Theory and practical on Clutch Systems in cars & muvs - Diagnosis / disassemble/ inspection and repairs / assembling and testing Procedures. Theory and practical ( diagnosis /d isassemble / inspection and repairs / assembling. and testing ) On Suspension system, Steering system, Wheels / tyres /wheel hubs and Braking system. Wheel alignment concepts and diagnosis Field problems , diagnosis and their remedies

PARTICIPANT LEVEL : All Technicians/Team leaders/job controller / dealer trainer, who have already undergone Product Introductory Module, are eligible.

COURSE : ADVANCED ELECTRICAL MODULE CARs & MUVs ( 6 DAYS )


COURSE OBJECTIVE : To make the trainees capable of advanced electrical system diagnosis and repair. COURSE CONTENTS :

Theory on Air Conditioning system, Performance check using AC service station(such as Robin Air M/c ), A/c refrigerant recovery. AC electrical circuits tracing and diagnostics on the car ( Indica / Indigo /Safari ). Introduction to BCM & its features. Wiring Diagram tracing & troubleshooting. Central locking , remote key less entry and Immobilizer system functioning, its electrical circuits and diagnostic exercises on the car. (Safari / Vista / Indigo XL & Sumo Grande). SRS Air bag system functioning , electrical circuits and diagnostics on the system and checking procedures (Safari). Antilock Braking System functioning, electrical circuits , diagnostics on the system and checking procedures. Transfer case electrical component location, wiring diagram tracing & blink code diagnosis.

PARTICIPANT LEVEL : Electrical technicians / Team leaders / Job controllers / dealer trainers, who have attended Basic Electrical module training, are eligible to attend the program.

COURSE : ENGINE MANAGEMENT SYSTEM CARs & MUVs ( 6 DAYS )


COURSE OBJECTIVE : To enable the trainee in solving the problems related to engine management system with proper diagnostic procedures and equipment . COURSE CONTENTS :

Theory on Basic Electricals / Electronics. Theory on engine management system ,ECU inputs and out puts, their nominal values, tracing of electrical circuit diagram, the diagnostic trouble codes and their checking procedures for : Indica/Indigo/Marina MPFI BS II and BS III Indica/Indigo/Marina IDI BS II and BS III Indigo XL and Indigo sedan/Marina 1.4 L Dicor Nano Safari MPFI BS III Safari (3.0 L Dicor, 2.2 L Dicor) Sumo Grande 2.2 L Dicor Indica Vista & Indigo Manza

Usage of multimeter for checking the Continuity & Electrical signal of components. Discussion of Field problems , their diagnosis and remedies

PARTICIPANT LEVEL : Technicians / Electricians / Team leaders / job controllers / dealer trainers who have undergone Product Introductory / Basic Electrical Module are eligible. Optional for Service Managers.

COURSE : VISTA / MANZA PRODUCT TRAINING ( 5 DAYS )


COURSE OBJECTIVE : To familiarize the participants, the variants, features, specifications and introduce to them to the various vehicle systems associated with the Indica Vista and the Indigo Manza and their service. COURSE CONTENTS :

Features of Indica Vista and Indigo Manza. Technical specification and aggregates detail. Introduction to the 75 PS & 90 PS Quadrajet engines, the 1.2L & 1.4L Safire engines, and features of the Vista TDi engine. Introduction to various vehicle aggregate systems like transaxle, suspension, steering, braking systems etc. (Classroom and practical demo). Introduction to electrical systems and features: BCM, DIS, cluster configuration. Use of Diagnostic Software on vehicle. Introduction to safety systems like ABS, SRS etc. Discussion on field problems, diagnosis and their remedies.

PARTICIPANT LEVEL : Technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.

COURSE : VISTA / MANZA PRODUCT TRAINING ( 5 DAYS ) (FOR SERVICE MANAGERS)


COURSE OBJECTIVE : To familiarize the participants, the variants, features, specifications and introduce to them to the various vehicle systems associated with the Indica Vista and the Indigo Manza and their service. COURSE CONTENTS :

Introduction to the 75 PS & 90 PS Quadrajet engines, the 1.2L & 1.4L Safire engines, and features of the Vista TDi engine. Introduction to various vehicle aggregate systems like transaxle, suspension, steering, braking systems etc. (Classroom and practical demo). Introduction to electrical systems and features: BCM, DIS, cluster configuration. Use of Diagnostic Software on vehicle. Introduction to safety systems like ABS, SRS etc. Discussion on field problems, diagnosis and their remedies.

PARTICIPANT LEVEL : Technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.

COURSE : VISTA / MANZA / NANO ELECTRICAL ( 6 DAYS )


COURSE OBJECTIVE : The 6-day Vista/Manza/Nano Electrical course covers the unique features of the Indica Vista, Indigo Manza and the Nano, with reference to the electrical and electronic systems. The training program would guide the electrician towards the appropriate methods to be followed while diagnosing the various electrical and electronic circuits, checking of sensors and a detailed use of the Tata Motors diagnostic software for fault checking and trouble-shooting, key-learning and pairing of the Immobilizer Control Unit. COURSE CONTENTS :

Review of Basic Electricals, location of electrical components on the vehicle, location of ground point, Tracing of Wiring Diagrams - Starting Charging, Lighting systems, Power Windows, BCM & its features, Troubleshooting of BCM on vehicle, Central Locking & Immobilizer functions, Pairing & Key Learning function of Immobilizer in Vista, Driver Information System, Instrument Cluster Diagnostics & Cluster Configuration, etc.

PARTICIPANT LEVEL : Electricians / Team leaders / Job controllers who have attended CTC training on Nano & Vista are eligible to attend.

COURSE : ARIA FAMILIARISATION ( 4 DAYS )


COURSE OBJECTIVE : To familiarize the participants, the variants, features, specifications and introduce to them, the various vehicle systems working principles and enable them to understand the various service activity related to service schedule on ARIA. COURSE CONTENTS :

Introduction to various vehicle systems ( engine, gearbox, transfer case, TOD, suspension, ABS/ESP, EMS, fuel supply system, EMS, etc) of ARIA and their variants (Classroom and practical demo ). Technical specifications, Service Schedule, PDI activity, use of Owner manual, Service Manual. Pproduct complaint reporting ( PCR ), check lists, warranty policy, service information/guides etc. Use of ARIA Diagnostic Software on vehicle. Introduction to CAN BUS and IVN. Intro to electrical wiring diagram, electrical components location on the car. Discussion on field problems, diagnosis and their remedies.

PARTICIPANT LEVEL : General Managers, Service Managers & Asst Service Managers, Mechanical Technicians, Electrical Technicians, Service Advisors, Team Leaders, Job Controllers, Quality Inspectors, Warranty Supervisors.

COURSE : DIAGNOSTIC EXPERT & TRAINER MODULE TOTAL COURSE DURATION - 36 DAYS
COURSE OBJECTIVE : To enable the Diagnostic Expert to have an in depth knowledge, both theoretical as well as hands on, on the Vehicle systems & aggregates, in order to Diagnose & Troubleshoot the Technical problems. After completion of the entire module of 36 Days, the DET will also play an important role in imparting In-Dealer trainings to Dealer Service Personnel. COURSE CONTENTS
All contents included in Product Introduction module for Cars & MUVs, Basic &

Advance Electricals, Engine & Aggregate Specialization, EMS & Diagnostics. PARTICIPANT LEVEL : Only the TML selected / designated Diagnostic Expert & Trainer who have been recruited as per the pre-requisites & assigned the post of the same are eligible to undergo this Training Module. (Selection will be carried out by TML RTSMs) NOTE: All Modules are for 6 Days each and have to be completed as per sequence. The Module No 6 will give exposure to the participants in areas like Technical Help Desk, Complaint Resolution & interaction with TML - S.O.P, and activities in Role Play Scenario & Training Techniques, etc. Each participant will have to give a training presentation for 30 minutes which is part of the evaluation process in addition to a common technical evaluation of the learning of previous 5 modules.

COURSE : TEAM LEADER SPECIALISATION MODULE TOTAL COURSE DURATION - 27 WORKING DAYS
COURSE OBJECTIVE : To enable the Team Leaders to have an in depth knowledge, both theoretical as well as hands on, on the Vehicle systems & aggregates, in order to improve the Repair Quality, Diagnosis & Troubleshoot the Technical problems. After completion of the entire module of 30 Days, the Team Leaders will be able to handle repairs more effectively & efficiently use the S.O.P & Service Aids. COURSE CONTENTS :

All contents included in Product Introduction module for Cars & MUVs, Basic & Advance Electricals, Engine & Aggregate Specialization, EMS & Diagnostics. Introduction to DQCTC & its importance in workshop activities. Usage of CLTs, adherence to Quality parameters & necessary Service Information will be provided. Team Leader S.O.P & implementation process. Basics of Communication.

PARTICIPANT LEVEL : Only the designated Team Leaders who have been Nominated as per the pre-requisites & assigned the post of the same are eligible to undergo this Training Module. NOTE: The team leaders should have completed the following PreRequisite Trainings : Product Introduction Cars - 6 Day Course at CTC or 5 Day Course at RTC. Product Introduction MUVs - 6 Day Course at CTC. Basic Electricals 3 day course at CTC or RTC.

COURSE : SERVICE ADVISOR SPECIALISATION


DURATION - 25 WORKING DAYS
COURSE OBJECTIVE : To enable the Service Advisors to have a basic Technical Knowledge in Tata Motors PCBU products Vehicle systems & aggregates, in order to have an awareness during Customer Interaction & Troubleshoot the Technical problems. After completion of the entire module of 30 Days, the Service Advisors will be able to handle Customer Complaints more effectively & efficiently use the S.O.P & Service Aids. COURSE CONTENTS : All contents included in Product Introduction module for Cars & MUVs, Basic & Advance Electricals, Engine & Aggregate Specialization, EMS & Diagnostics. Introduction to DQCTC & its importance in workshop activities. Team Leader S.O.P & implementation process. Usage of CLTs, adherence to Quality parameters & necessary Service Information will be provided.

PARTICIPANT LEVEL : Only the designated Service Advisors who have been Nominated as per the pre-requisites & assigned the post of the same are eligible to undergo this Training Module. NOTE: The TLs should have completed the following Pre RequisiteTrainings Product Introduction Cars - 6 Day Course at CTC or 5 Day Course at RTC

TRAINING FACILITY
The CENTRAL TRAINING CENTRE at TATA MOTORS LTD, PUNE, organizes only advance training courses on existing models and on new introductions on Passenger Cars and MUVs. Our training module is tailor-made for the technical personnel so that the trainees carry forward the learning during training on to their work place resulting in quality repairs right on their first time working. The Central Training Centre is spread out across an area of over 23,000 sq. ft., and includes a 9,800 sq. ft. workshop. CTC, Pune contains 8 air-conditioned classrooms and additional labs for engine, transmission and other aggregate assemblies.

NOMINATION PROCEDURE
NOMINATION OF TRAINEES The selection of the candidate for training is done by Customer Support representatives in consultation with Dealers and nominations are sent by concerned RTC to CTC Tata Motors Ltd, Pune in the prescribed format/ LMS , by 15th of every Month for the next month courses. A list of selected candidates will be sent to all RTCs, RCSMs & CSMs from CTC immediately & only those candidates should report to CTC for Training. KINDLY DOWNLOAD APPLICATION FORM (given at the end of the file).

Selection Norms for Dealer Service Personnel as per DQCTC : Following norms have been fixed for selection of the training in various courses.
The courses at CTC, Pune will bear nominal fees which will be debited to Dealers / TASCs, once Trainee nomination is confirmed by CTC, Pune. The training charges are not transferable & if the trainee does not report for training, the fees are forfeited.

TRAINING FEE STRUCTURE


TRAINING COURSE FEES FOR CTC TRAININGS INCLUSIVE OF SERVICE TAX ARE AS FOLLOWS :
COURSE TYPE Product Introduction MUVs Engine Management System Engine Specialisation FOR Mechanical technicians / Team leaders / Job controllers / Quality inspectors/dealer trainers Electricians / Mechanical technicians / Team leaders / Job controller/Quality inspectors/ Dealer trainer All Technicians/Team Leaders/Job Controllers FEES ( RS/-) 1659/1659/1659/1659/1659/2212/2765/-

Aggregate Specialisation All Technicians/Team Leaders/Job Controllers Warranty Management Service Advisor Technical Service ManagerTechnical (Cars / MUVs / Basic Electricals or any special courses) Advance Electricals DETs Team Leaders Specialisation Service Advisor Specialisation Warranty In-charge Service Advisors Service Managers

Electrical technicians / Team leaders / Job controllers / Quality inspectors / Dealer trainer Selected DETs (for each module) Selected team Leaders Only Selected Service Advisors Only

1659/1659/10589/13236 /-

Training fees for CTC, Pune will be debited through the Spare Parts account directly for existing set-ups. For new set-ups, the fees may be paid in the form of Demand Draft to be paid in favour of Tata Motors Ltd, payable at Pune.

ACCOMMODATION
CENTRAL TRAINING CENTRE - TATA MOTORS LTD, PUNE: For trainees coming to CTC, Pune, boarding and lodging is arranged at Service Training quarters. (For Directions, see Map). Trainees are requested to report to the address below before 8.00 PM on the previous night.

Flat No A-2- X -14, TELCO COLONY, Opp. to TATA Motors Main Gate, PIMPRI, Pune 411018.
For SERVICE MANAGERS coming for designated works managers course, the company may arrange accommodation in a suitable hotel near the company, however they have to make their own arrangements for Boarding. Using these accommodation is not compulsory & participants can make their own arrangements, if they do not want to avail this facility.

TRANSPORT
At CTC, Pune, a Company Bus is provided to pickup the Trainees from the Service Flats at 8.30 AM to bring them to CTC. After the classes at 4.00 PM, they will be dropped back to their accommodation.

MEDICAL FACILITIES
Companys first aid facilities are available during working hours in case of emergency only. However, in case of serious ailments, they are advised to contact Government Hospitals or Private Hospitals. The expenses of such medical treatment will have to be borne by the trainee / the organisation sponsoring the trainee. It is advisable not to sponsor for training anybody with known serious medical conditions.

HOW TO REACH CTC / TATA MOTORS COLONY


Municipal Transport buses are available from Pune station to reach Nehru Nagar / Masulkar colony. One can come to service flats by Auto rickshaw from Nehru Nagar / Masulkar colony. Alternately local train can reach you to Chinchwad station and auto rickshaw can reach you to Service flats. A Guide Map for Tata Motors Colony & CTC- Pune is provided for easy reach. Trainees reaching the Training Centre before 8:00 am on the starting day may go to TATA MOTORS Colony and join the rest of the group

CONTACT PERSONS
1. Service Flat caretaker S R VAITEE OR ROHAN, at Flat No. A2X-14 between 7:30 AM and 8:30 PM. (Contact Tel No 020- 65106447) 2. Security Officer Main Gate (020-66131111) Ext. 2555 between 8:30 PM & 7:30 AM. You may also contact following officers at Pune who would guide you in case of difficulty. S R VAITEE/ ROHAN GHOLE - 020 65106447 MR. ROOPESH DEVAPPA MR. J RAGAVAN - (OFFICE) CLASS TIMINGS MONDAY TO SATURDAY LUNCH BREAK 09:15 AM to 04:15 PM 12:30 PM to 01:15 PM - 07276097306 - 020-66133632 / 66133595, MOBILE: 08308816905,

WEEKLY OFF for CTC, Pune is on Sundays


Those arriving at Pune on Sundays are requested to go to the service flats directly and requested not to come to the plant. Transport arrangements will be made from the Telco colony or TML arranged Hotel on the day of start of training.

TRAINEE OBLIGATIONS
1. The trainees should attend the full course and report at the hostel/guest house/ hotel one day in advance of the commencement of the training. (Trainees coming late will be sent back) 2. The trainees are required to observe the rules & discipline during training and stay at the accommodation. (Failing to do so, strict action will be taken against them.) 3. The Company assumes no responsibility for any injury to the trainees arising from any cause whatsoever. 4. They must not bring camera, mobile phones with camera, and any similar gadgets inside the Works. 5. They should come to training center in decent formal dress or uniform and with proper shoes. 6. All the trainees should be medically fit. 7. All Technicians, Team Leaders & Service Advisors should have completed the basic training at concerned RTCs. 8. Trainees should keep their Mobile phones off during the class timings and use it only during Tea and Lunch breaks. 9. The Trainees should carry a Letter from the respective Organization containing details of the Training course (Course No, duration, Course Name, & also their CRM DMS Login IDs) when they arrive here at Pune CTC. TATA MOTORS LTD, PUNE, is a NO-SMOKING Company, Hence all Trainees are advised to refrain from SMOKING or use of TOBACCO in any form inside the campus.

TRAINING CALENDAR
(OCTOBER, 2011 - MARCH, 2012)
Courses Scheduled at Central Training Centre, Pune
SR. NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 COURSE NO. 0285 0286 0287 0288 0289 0290 0291 0292 0293 0294 0295 0296 0297 0298 0299 0300 0301 0302 0303 0304 0305 0306 0307 0308 0309 0310 0311 0312 0313 0314 0315 0316 0317 FROM 03/10/2011 03/10/2011 03/10/2011 03/10/2011 03/10/2011 09/10/2011 10/10/2011 10/10/2011 10/10/2011 10/10/2011 17/10/2011 17/10/2011 17/10/2011 17/10/2011 17/10/2011 31/10/2011 31/10/2011 31/10/2011 31/10/2011 07/11/2011 07/11/2011 07/11/2011 07/11/2011 14/11/2011 14/11/2011 14/11/2011 14/11/2011 21/11/2011 21/11/2011 21/11/2011 28/11/2011 28/11/2011 28/11/2011 TO 08/10/2011 08/10/2011 08/10/2011 07/11/2011 08/10/2011 14/10/2011 13/10/2011 13/10/2011 14/10/2011 14/10/2011 22/10/2011 22/10/2011 22/10/2011 22/10/2011 22/10/2011 30/11/2011 05/11/2011 02/11/2011 05/11/2011 12/11/2011 11/11/2011 12/11/2011 10/11/2011 12/12/2011 19/11/2011 19/11/2011 19/11/2011 26/11/2011 25/11/2011 26/11/2011 03/12/2011 03/12/2011 03/12/2011 COURSE TITLE Engine Specialization Vista, Manza & Nano Electricals DET Module 1 Vista/Manza Product Training (SM) LEVEL

Technician/team Leader/Job Controller Electricians/Team leaders/Job Controllers Only Selected DETs GM / Service Manager / Asst. Service Manager Engine Management System Technician/Electricians/Team leaders/Job Controller DET Module 2 Only Selected DETs Aria Familiarization (Tech) All Technical Personnel Warranty Management Warranty Supervisor/ Service Managers Nano Product Training Technician/team Leader/Job Controller Vista/Manza Product Training (Tech) All Technical Personnel Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller Advanced Electrical Sr.Electricians/Team leaders/Job Controllers Aggregate Specialization Technician/team Leader/Job Controller Service Advisor (Technical Module) All Service Advisors Product Introduction: Cars (SMs) GM / Service Manager / Asst. Service Manager Team Leader Specialization - 14 Only Selected Team Leaders Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller Basic Electrical (SMs) GM / Service Manager / Asst. Service Manager Engine Specialization Technician/team Leader/Job Controller Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers Vista/Manza Product Training (Tech) All Technical Personnel Service Advisor (Technical Module) All Service Advisors Warranty Management Warranty Supervisor/ Service Managers Service Advisor Specialization - 8 Only selected Service Advisors Engine Management System Technician/Electricians/Team leaders/Job Controller DET Module 1 Only Selected DETs Product Introduction: MUVs (SMs) GM / Service Manager / Asst. Service Manager DET Module 2 Only Selected DETs Nano Product Training Technician/team Leader/Job Controller Product Introduction: Cars (Malayalam)Technician/team Leader/Job Controller Advanced Electrical Electricians/Team leaders/Job Controllers DET Module 1 Only Selected DETs Aggregate Specialization Technician/team Leader/Job Controller

SR. NO. 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72

COURSE NO. 0318 0319 0320 0321 0322 0323 0324 0325 0326 0327 0328 0329 0330 0331 0332 0333 0334 0335 0336 0337 0338 0339 0340 0341 0342 0343 0344 0345 0346 0347 0348 0349 0350 0351 0352 0353 0354 0355 0356

FROM 05/12/2011 05/12/2011 05/12/2011 05/12/2011 05/12/2011 12/12/2011 12/12/2011 12/12/2011 19/12/2011 19/12/2011 19/12/2011 19/12/2011 26/12/2011 26/12/2011 26/12/2011 02/01/2012 02/01/2012 02/01/2012 02/01/2012 02/01/2012 09/01/2012 09/01/2012 09/01/2012 09/01/2012 16/01/2012 16/01/2012 16/01/2012 16/01/2012 23/01/2012 30/01/2012 30/01/2012 30/01/2012 30/01/2012 06/02/2012 06/02/2012 06/02/2012 06/02/2012 13/02/2012 13/02/2012

TO 10/12/2011 10/12/2011 04/01/2012 08/12/2011 10/12/2011 15/12/2011 17/12/2011 17/12/2011 24/12/2011 24/12/2011 24/12/2011 24/12/2011 24/12/2011 30/12/2011 03/01/2012 31/01/2012 06/01/2012 07/01/2012 07/01/2012 05/01/2012 14/01/2012 14/01/2012 14/01/2012 14/01/2012 21/01/2012 21/01/2012 20/01/2012 21/01/2012 25/01/2012 04/02/2012 29/02/2012 04/02/2012 04/02/2012 10/02/2012 11/02/2012 11/02/2012 10/02/2012 18/02/2012 18/02/2012

COURSE TITLE DET Module 2 DET Module 3 Team Leader Specialisation - 15 Warranty Management Product Introduction: MUVs (Tech) Aria Familiarization (Tech) DET Module 4 Service Advisor (Technical Module) Engine Management System

LEVEL

Only Selected DETs Only Selected DETs Only Selected Team Leaders Warranty Supervisor/ Service Managers Technician/team Leader/Job Controller All Technical Personnel Only Selected DETs All Service Advisors Technician/Electricians/Team leaders/Job Controller Engine Specialization Technician/team Leader/Job Controller DET Module 3 Only Selected DETs Product Introduction: Cars (SMs) GM / Service Manager / Asst. Service Manager DET Module 4 Only Selected DETs Vista/Manza Product Training (Tech) All Technical Personnel Aggregate Specialization Technician/team Leader/Job Controller Service Advisor Specialization - 9 Only selected Service Advisors Nano Product Training Technician/team Leader/Job Controller Engine Specialization Technician/team Leader/Job Controller Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers Warranty Management Warranty Supervisor/ Service Managers Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller DET Module 3 Only Selected DETs Engine Management System Technician/Electricians/Team leaders/Job Controller Service Advisor (Technical Module) All Service Advisors Product Introduction: Cars (Malayalam)Technician/Electricians/Team leaders/Job Controller DET Module 4 Only Selected DETs Vista/Manza Product Training (Tech) All Technical Personnel Advanced Electrical Electricians/Team leaders/Job Controllers Basic Electrical (SMs) GM / Service Manager / Asst. Service Manager Aggregate Specialization Technician/team Leader/Job Controller Team Leader Specialisation - 16 Only Selected Team Leaders Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers Product Introduction: MUVs (SMs) GM / Service Manager / Asst. Service Manager Nano Product Training Technician/team Leader/Job Controller DET Module 5 Only Selected DETs Service Advisor (Technical Module) All Service Advisors Vista/Manza Product Training (Tech) All Technical Personnel DET Module 6 Only Selected DETs Advanced Electrical Electricians/Team leaders/Job Controllers

NO. 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97

COURSE NO. 0357

FROM 13/02/2012

TO

COURSE TITLE

LEVEL

GM / Service Manager / Asst. Service Manager 0358 13/02/2012 18/02/2012 Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller 0359 20/02/2012 23/02/2012 Warranty Management Warranty Supervisor/ Service Managers 0360 20/02/2012 25/02/2012 Engine Specialization Technician/team Leader/Job Controller 0361 20/02/2012 25/02/2012 DET Module 5 Only Selected DETs 0362 27/02/2012 03/03/2012 DET Module 6 Only Selected DETs 0363 27/02/2012 03/03/2011 Aggregate Specialization Technician/team Leader/Job Controller 0364 27/02/2012 27/03/2012 Service Advisor Specialization - 10 Only selected Service Advisors 0365 27/02/2012 02/03/2012 Vista/Manza Product Training (SM) GM / Service Manager / Asst. Service Manager 0366 27/02/2012 03/03/2012 Engine Management System Technician/Electricians/Team leaders/Job Controller 0367 05/03/2012 10/03/2012 Product Introduction:Cars (Malayalam) Technician/Electricians/Team leaders/Job Controller 0368 05/03/2012 10/03/2012 DET Module 5 Only Selected DETs 0369 05/03/2012 09/03/2012 Vista/Manza Product Training (Tech) All Technical Personnel 0370 05/03/2012 10/03/2012 Advanced Electrical Electricians/Team leaders/Job Controllers 0371 12/03/2012 17/03/2012 Product Introduction: MUVs (Tech) Technician/team Leader/Job Controller 0372 12/03/2012 17/03/2012 DET Module 6 Only Selected DETs 0373 12/03/2012 17/03/2012 Vista, Manza & Nano Electricals Electricians/Team leaders/Job Controllers 0374 12/03/2012 17/03/2012 Engine Specialization Technician/team Leader/Job Controller 037519/03/2012 22/03/2012Aria Familiarization (Tech) All Technical Personnel 0376 19/03/2012 21/03/2012 Basic Electrical (SMs) GM / Service Manager / Asst. Service Manager 0377 19/03/2012 22/03/2012 Warranty Management Warranty Supervisor/ Service Managers 0378 26/03/2012 31/03/2012 Product Introduction: MUVs (SMs) GM / Service Manager / Asst. Service Manager 0379 26/03/2012 31/03/2012 Aggregate Specialization Technician/team Leader/Job Controller 0380 26/03/2012 31/03/2012 Service Advisor (Technical Module) All Service Advisors 0381 26/03/2012 31/03/2012 Engine Management System Technician/Electricians/Team leaders/Job Controller

18/02/2012 Product Introduction: Cars (SMs)

All Dealer personnel are advised to send the training requests through concerned RTCs / LMS. No direct requests will be entertained at CTC, Pune.

ABOUT SERVICE TRAINING CENTER, SANAND


To expand and strengthen the training facility for Dealers/ TASC, in line with CTC and RTCs a new Service Training Center (STC) has been setup at Sanand Ahmedabad in August 2010, which provides high quality training for Nano and also all PCBU range of products. Details of courses, schedule and other facility at STC has been explained in detail. Please read the information carefully before sending the nominations. Kindly contact us for any query or assistance. Service Training Center Customer Support PCBU TATA Motors Ltd, Sanand

COURSES AT STC, SANAND (SYLLABUS)


COURSE : PRODUCT INTRODUCTION CARS DURATION: 5 DAYS
COURSE OBJECTIVE To enable the participants to understand each of the vehicle systems ,the diagnostic processes involved with them and their remedies which will help them in terms of Job estimation( time and cost ) preparation, follow up and delivery( job and cost explanation) to the customer, to achieve complete customer satisfaction. To enable the participants to identify the component location, & also to perform the basic Diagnostic checks which will lead to quicker troubleshooting processes. COURSE CONTENTS Overview of the Standard Operating Procedures as per the role of a Service Advisor Overview of the Customer Satisfaction Index Introduction to the vehicle subsystems, products & their variants Diesel fuel injection system working principle and diagnostics ( including EMS ) Petrol fuel injection system working principle and diagnostics ( including EMS ) Petrol & Diesel engine problem diagnosis/performance checking and repairs Body control module functions/diagnostics (VISTA) Diagnostics of Suspension/steering/Braking system Diagnostics on Transmission/Transaxle/differential/transfer case and drive axles Usage of the Repeat Complaint checklists

PARTICIPANT LEVEL Service Advisors/ Technical personnel from Dealers/TASCs. They should have undergone product introductory module and soft skills training.

COURSE : ARIA FAMILIARISATION DURATION: 3 DAYS


COURSE OBJECTIVE To familiarize the participants, the variants, features, specifications and introduce to them, the various vehicle systems working principles and enable them to understand the various service activity related to service schedule on ARIA. COURSE CONTENTS Introduction to various vehicle systems ( engine, gearbox, transfer case, TOD, suspension, ABS/ESP, EMS, fuel supply system, EMS, etc) of ARIA and their variants (Classroom and practical demo ) Technical specifications, Service Schedule, PDI activity, use of Owner manual, service manual, Product complaint reporting ( PCR ), check lists, warranty policy, service information/ guides etc. Use of ARIA Diagnostic Software on vehicle. Introduction to CAN BUS and IVN. Intro to electrical wiring diagram, electrical components location on the car. Discussion on field problems, diagnosis and their remedies PARTICIPANT LEVEL General managers, Service Managers & Asst Works Managers, Mechanical technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.

COURSE : ARIA INTRODUCTION & ARIA ELECTRICAL DURATION: 6 DAYS


COURSE OBJECTIVE To make the trainees capable of diagnose and repair the ARIA electrical system problems. COURSE CONTENTS
Introduction to ARIA Introduction to ARIA electrical & its components. Introduction to CAN BUS, In Vehicle Network & its components. ARIA HVAC & FATC electrical circuits tracing and diagnostics on the car. ARIA BCM & its features. Wiring Diagram tracing & troubleshooting ARIA Immobilizer system functioning, its electrical circuits and diagnostic

exercises on the car.


ARIA SRS, Air bag system functioning, electrical circuits and diagnostics on

the system and checking Procedures.


Antilock Braking System & Electronic Stability Program functioning, electrical

circuits, diagnostics on the system and checking Procedures.


4X4 & Torque On Demand electrical component location, electrical circuits,

diagnostics on the system and checking Procedures.


Instrument Cluster, electrical circuits, diagnostics on the system and checking

Procedures. PARTICIPANT LEVEL Electrical technicians / Team leaders/ job controllers/ dealer trainers, who have attended Basic Electrical module training, are eligible to attend the program.

COURSE : NANO FAMILIARISATION DURATION: 5 DAYS


COURSE OBJECTIVE To enable the Technicians to have an in depth knowledge, both theoretical as well as hands on, on the Vehicle systems & aggregates of TATA Nano. The 5-day Nano Familiarization course for technicians covers the basic specifications and features of the TATA Nano, including the engine and related systems, transmission and aggregates, as well as the electrical system specifications and basic-level diagnostic skills. The training course also covers engine and transmission overhauling, and engine-related troubleshooting and diagnosis. COURSE CONTENTS
Theory on engine, transaxle, suspension & steering system. Engine and Transaxle overhaul & its checking procedure. Cradle & Transaxle remove/refit. EMS explanation and diagnosis. A/C system, components & diagnosis. Use of special tools and measuring tools.

PARTICIPANT LEVEL Technicians/ Team leaders/ job controllers/dealer trainers/ Warranty supervisors/ electrician, are eligible to attend.

COURSE : NANO FAMILIARISATION (FOR SERVICE MANAGERS) DURATION: 3 DAYS


COURSE OBJECTIVE To enable the Works Manager/ Service Advisor to have an in depth knowledge on the Vehicle systems & aggregates of TATA Nano. COURSE CONTENTS Theory on Engine, Transaxle, suspension & steering and various system. Transaxle overhaul & its checking procedure. EMS explanation and diagnosis. A/C system, components & diagnosis. Use of special tools and measuring tools.

PARTICIPANT LEVEL Service Managers / Asst. Service Managers/GM (Service) are eligible to attend.

COURSE : BASIC & NANO ELECTRICAL DURATION: 6 DAYS


COURSE OBJECTIVE To make the trainees to know and refresh basic electrical system and to be capable of diagnose and repair NANO electrical system problems. COURSE CONTENTS
Basic electrical concepts Use of diagnostic equipments ( Multi meter & Clamp meter ) Introduction to electrical wiring diagram - How to read. Location of various electrical components on the car ( Wiring harness/ground

points /relays /controllers etc )


Basic electrical circuits tracing - (Classroom & Practical) Charging, Starting, Lighting, Instruments, Cooling Fan, etc Replacement of bulbs/ fuses and other components Dos and Donts of ECU and Engine wiring Introduction to NANO wiring diagram. NANO EMS wiring diagram & circuit tracing on vehicle. Use of NANO EMS diagnosis by Blink Code and Diagnostic software. NANO A/C electrical circuit, tracing & diagnosis on vehicle.

PARTICIPANT LEVEL
Electrical and Mechanical technicians, Team leaders & job controllers.

COURSE : ADVANCED ELECTRICAL DURATION: 6 DAYS


COURSE OBJECTIVE To make the trainees capable of diagnose and repair the advance electrical system Problems. COURSE CONTENTS
Theory on Air Conditioning system, Performance check using AC service

station(such as Robin Air M/c ), A/c refrigerant recovery


AC electrical circuits tracing and diagnostics on the cars.

Introduction to BCM & its features. Wiring Diagram tracing & troubleshooting electrical circuits and diagnostic exercises on the cars.

Central locking, remote key less entry and Immobilizer system functioning, its SRS Air bag system functioning , electrical circuits and diagnostics on the

system and checking procedures.


Antilock Braking System functioning, electrical circuits, diagnostics on the system

and checking procedures.


Transfer case electrical component location, wiring diagram tracing & blink

code diagnosis PARTICIPANT LEVEL Electrical technicians / Team leaders/job controllers/dealer trainers, who have attended Basic Electrical module training, are eligible to attend the program.

COURSE : ENGINE MANAGEMENT SYSTEM DURATION: 5 DAYS


COURSE OBJECTIVE To enable the trainee in solving the problems related to engine management system with proper diagnostic procedures and equipment. COURSE CONTENTS
Theory on Basic Electricals/Electronics Theory on engine management system ,ECU inputs and out puts, their nominal

values, tracing of electrical circuit diagram, the diagnostic trouble codes and the checking procedures for : MPFI 1.2L, 1.4L, 100PS, 273 MPFI & SAFIRE (65PS & 90PS) engines. DIESEL ENGINE TDI/TCIC (SCN & DPCN). COMMON RAIL SYSTEM 1.4L, 2.2L & QUDRAJET (75PS & 90PS). Usage of multimeter for checking the Continuity & Electrical signal of components. Discussion of Field problems , their diagnosis and remedies. PARTICIPANT LEVEL Technicians/ Electricians/ Team leaders/job controllers/dealer trainers who have undergone Product Introductory/Basic Electrical modules are eligible.

COURSE : WARRANTY MANAGEMENT - NANO DURATION: 3 DAYS


COURSE OBJECTIVE To make participants aware of correct NANO warranty procedure and free service billing procedures to be followed at Dealers workshop so that the claims are finalized & settled without delay. Also to make them aware of product and the parts . COURSE CONTENTS
Explanation on warranty policy and procedures on NANO. Coding of complaints, method of packing and dispatching failed parts. Free service policy procedure for free service bills submission and reconciliation. Identification of failed parts/components before dispatching. Problems faced by Service Office, NANO on warranty issues. Warranty reconciliation. Complaints / disputed re-dressal tools.

PARTICIPANT LEVEL Workshop In-charge and Supervisors of Passenger car dealers and TASCs handling warranty. This course is for personnel who are exposed to the warranty systems for more than 6 months. GMs, WMs may attend on optional basis.

COURSE : AUTOMOBILE BASICS & SERVICE MAINTENANCE DURATION: 5 DAYS


COURSE OBJECTIVE The course covers the Basics of Automobiles with general service and Maintenance practices along with usage of measuring instruments and special tools. COURSE CONTENTS
Basic of Automotive. Use of Measuring Instruments ( V.C, Micrometer, Dial gauge etc) Explanation of Tata Product Ranges Preventive service maintenance and service schedule for PCBU models.

PARTICIPANT LEVEL New Technicians / Job controller/ Supervisor are eligible to attend.

TRAINING FACILITY
Well equipped Training Center with latest teaching aids. Fully furnished air-conditioned classrooms for theory and practical. Aggregate labs for advance practical training. Fully equipped facility for body repair training. Exclusive dining hall for trainees with in training center. Availability of special tools and equipments for practical demonstration. Free transport from hotel to Service Training Center and back. Tea, snacks and lunch is free during actual training days. First aid facility will be provided in case of emergency.

PLEASE NOTE NO TRAINING FEE IS CHARGED FOR STC, SANAND TRAININGS UNTIL FURTHER NOTICE HOWEVER, THE FOLLOWING EXPENSES ARE TO BE BORNE BY THE TRAINEE/DEALER:
Travel expenses and local conveyance Accommodation at hotel (optional). Trainees can make their own arrangements

of stay, however have to come to the above location for transport before 8:00 AM Dinner expenses TRAINING CENTER TIMINGS: Class timing from Monday to Saturday 9.00 AM to 4.00 PM Lunch Break 12.30 PM to 1:15 PM WEEKLY OFF AT STC SANAND IS SUNDAY

HOW TO REACH STC, SANAND


The Service Training Center is located inside our TATA Motors Sanand Nano plant. APPROXIMATE DISTANCES TO SERVICE TRAINING CENTER, SANAND FROM: 1) Ahmedabad Airport 45 km 2) Ahmedabad Railway station 38 km 3) Ahmedabad State Transport Bus stand 38 km Road map from Ahmedabad Railway station and S.T Bus stand to TATA Motors Sanand plant is attached for reference.

DETAILS OF HOTELS & TARIFFS


Suggested below are the details of two hotels at Sarkhej location (14 km from Ahmedabad Railway station and ST bus stand) along with the room tariff details which is as follows. Frequent local buses and auto rickshaws are available from railway station and bus stand to Sarkhej circle. 1. HOTEL RELIEF & GUEST HOUSE ( 200 m from Sarkhej Circle) India Estate, Sarkhej - Sanand Road Sarkhej, Ahmedabad Phone : 079-26890828 Contact Person: Mr. Bachubhai 09824644617 (mobile) Room Tariff per day (Inclusive of Taxes): S.No. 1 2 3 Room Type Non A/C Double Bed Non A/C Single Bed Dormitory per bed ( Non A/C) Rate ( Rs) 300 250 150

All rooms except dormitory is provided with attached bathrooms. OTHER FACILITIES:

Vegetarian Restaurant for snacks and meals Room Service TV Checkout time 24 hrs

2. HOTEL VINAYAK RESIDENCY (1 Km from Sarkhej Circle) Patel Estate, Near Essar Petrol pump Opposite Krishna complex,Sarkhej- Sanand Road, Sarkhej, Ahmedabad Phone : 079-65124555 Contact Person : Mr. Rakesh Bhai Room Tariff per day (Inclusive of Taxes): S.No 1 2 3 4 Room Type A/C Double Bed A/C Single Bed Non A/C Double Bed Non A/C Single Bed Rate ( Rs) 650 (Discount 5%) 500 (Discount 5%) 500 (Discount 10%) 400 (Discount 10%)

OTHER FACILITIES: Room Service for snacks and tea TV Checkout time 24 hrs THE ABOVE ARRANGEMENTS ARE ONLY FOR THE CONVENIENCE OF THE TRAINEES. TATA MOTORS DOES NOT TAKE ANY RESPONSIBILITY FOR THE ACCOMMODATION. TRANSPORTATION ARRANGEMENTS: Free conveyance will be arranged by company and will start from Hotel Relief located at Sarkhej at 8:00 am for TATA Motors, Sanand plant and will return to Hotel Relief in the evening after training. Trainees staying in the hotels or any other location are requested to board the vehicle before 8:00 am. Any trainee missing this facility will have to make his own arrangement to reach the training venue. TRAINING VENUE: TATA MOTORS LTD. Service Training Center,Customer Support Revenue Survey No1, Village Northkotpura Taluka Sanand, Dist- Ahmedabad - 382170 Gujarat CONTACT DETAILS: 1) Amod Dikshit 08866078182 (Mobile) 2) Nirav Joshi 09909989713 (Mobile)

TRAINEE OBLIGATIONS
1. All the outstation trainees are requested to reach Ahmedabad one day prior to the training date (Trainees coming late will be sent back). 2. All the participants should attend the course in full, without which the participant will not be eligible for the certificate. 3. All the participants should wear formal dress. (No T shirts allowed). As a safety measure, it is compulsory for all the participants to wear shoes. 4. The candidate attending the training program should be medically fit. 5. Although precautions are taken for safety of participants, the company assumes no responsibility for any injury to the trainees arising from any cause, whatsoever. 6. All the participants are required to observe discipline and rules during training. 7. Trainees are prohibited from carrying electronic goods, camera-mobiles, and digital cameras inside plant for security reasons. 8. Trainees should keep their mobile phones off during the class timings and use it only during break times. 9. The Trainees should carry a letter from their respective organization containing details of the Training course (Course No, duration, Course Name, & also their CRM DMS Login IDs) when they arrive at Sanand STC.

TATA Motors Ltd, Sanand is a No-Smoking Company, Hence all Trainees are advised to refrain from Smoking or use of Tobacco in any form inside the campus.

NOMINATION PROCEDURE
The selection of the candidate for training is done by Customer Support representatives in consultation with dealers and nominations are sent by the concerned RTC to STC, Sanand in the prescribed format, by 15th of every month for the courses in the following month. Kindly download and fill APPLICATION FORM given at the end. Selection Norms for Dealer Service Personnel as per DQCTC: Following norms have been fixed for selection of the training in various courses. A) B) C) D) E) Service Manager - BE Mechanical with 4/5 years experience. Service Advisor - Diploma (Mech/ Elec/ Auto) with 2 yrs experience. Warranty Supervisor - Diploma with 2/3 years experience. Technician/ Electrician - ITI / TML Apprentice. All technical personnel before coming to STC, Sanand should have undergone training at concerned RTC.

For deputing your personnel to Service Training Center Sanand, Dealers/TASC/ Authorized Service/Repair Centers and Individual operators, please contact our Regional Customer Support Managers or RTC personnel. CERTIFICATION A certificate will be awarded only to participants, who successfully pass the recall test conducted at the end of each course.

TRAINING CALENDAR
( OCTOBER, 2011 - MARCH, 2012 )
Courses Scheduled at Service Training Centre, Sanand
NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 COURSE NO. STC - 059- 2011/12 STC - 060- 2011/12 STC - 061- 2011/12 STC - 062- 2011/12 STC - 063- 2011/12 STC - 064- 2011/12 STC - 065- 2011/12 STC - 066- 2011/12 STC - 067- 2011/12 STC - 068- 2011/12 STC - 069- 2011/12 STC - 070- 2011/12 STC - 071- 2011/12 STC - 072- 2011/12 STC - 073- 2011/12 STC - 074- 2011/12 STC - 075- 2011/12 STC - 076- 2011/12 STC - 077- 2011/12 STC - 078- 2011/12 STC - 079- 2011/12 STC - 080- 2011/12 STC - 081- 2011/12 STC - 082- 2011/12 STC - 083- 2011/12 STC - 084- 2011/12 STC - 085- 2011/12 STC - 086- 2011/12 STC - 087- 2011/12 FROM TO COURSE TITLE LEVEL Electrician/ Team Leader Technician/ Team Leader/SA/Job Controller GM/Service Manager Electrician/ Team Leader Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Warranty Incharge/ Supervisor Technician/ SA/ Team Leader/Job Controller GM/ Service Manager/ Asst Manager Warranty Incharge/ Supervisor Electrician/ Team Leader Technician/ Electrician/ Team Leader/Job Controller Electrician/ Team Leader/ Job Controller Electrician/ Team Leader GM/ Service Manager Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader GM/ Service Manager Technician/ Team Leader/SA/Job Controller Warranty Incharge/ Supervisor Technician/ SA/ Team Leader/Job Controller Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Electrician/ Team Leader Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader/ Job Controller Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Technician/ Electrician/ Team Leader/Job Controller Warranty Incharge/ Supervisor GM/ Service Manager /Asst Service Manager Technician/ Team Leader/SA/Job Controller Technician/ Team Leader/SA/Job Controller Technician/ Electrician/ Team Leader/Job Controller 3/10/2011 7/10/2011 Basic & Nano Electrical 3/10/2011 7/10/2011 Nano Familiarisation 10/10/2011 14/10/2011 Nano Familiarisation - SM 10/10/2011 14/10/2011 Engine Management System 17/10/2011 21/10/2011 Nano Familiarisation 17/10/2011 21/10/2011 Basic & Nano Electrical 17/10/2011 19/10/2011 Warranty Management - Nano 31/10/2011 02/11/2011 ARIA Familiarisation 31/10/2011 04/11/2011 Nano Familiarisation - SM 07/11/2011 09/11/2011 Warranty Management - Nano 07/11/2011 12/11/2011 Basic & Nano Electrical 14/11/2011 18/11/2011 Engine Management System 14/11/2011 19/11/2011 Advance Electrical 14/11/2011 19/11/2011 ARIA P.I & ARIA Electrical 21/11/2011 23/11/2011 ARIA Familiarisation - SM 21/11/2011 25/11/2011 Nano Familiarisation 21/11/2011 26/11/2011 Basic & Nano Electrical 28/11/2011 02/12/2011 Nano Familiarisation - SM 28/11/2011 02/12/2011 Automobile Basics & Service Maintenance 28/11/2011 30/11/2011 Warranty Management - Nano 05/12/2011 07/12/2011 ARIA Familiarisation 05/12/2011 09/12/2011 Nano Familiarisation 05/12/2011 10/12/2011 ARIA P.I & ARIA Electrical 12/12/2011 17/12/2011 Basic & Nano Electrical 12/12/2011 16/12/2011 Automobile Basics & Service Maintenance 12/12/2011 17/12/2011 Advance Electrical 19/12/2011 23/12/2011 Nano Familiarisation 19/12/2011 24/12/2011 Basic & Nano Electrical 19/12/2011 23/12/2011 Engine Management System

STC - 088- 2011/12 26/12/2011 28/12/2011 Warranty Management - Nano STC - 089- 2011/12 26/12/2011 30/12/2011 Nano Familiarisation - SM STC - 090- 2011/12 26/12/2011 30/12/2011 Automobile Basics & Service Maintenance STC - 091- 2011/12 09/01/201213/01/2012 Nano Familiarisation STC - 092- 2011/12 09/01/201213/01/2012 Engine Management System

NO. 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64

COURSE NO. FROM TO COURSE TITLE STC - 093- 2011/12 09/01/2012 13/01/2012 Automobile Basics & Service Maintenance STC - 094- 2011/12 16/01/2012 20/01/2012 Nano Familiarisation - SM STC - 095- 2011/12 16/01/2012 21/01/2012 Basic & Nano Electrical STC - 096- 2011/12 16/01/2012 21/01/2012 Advance Electrical STC - 097- 2011/12 23/01/2012 25/01/2012 ARIA Familiarisation STC - 098- 2011/12 23/01/2012 25/01/2012 Warranty Management - Nano STC - 099- 2011/12 30/01/2012 03/02/2012 Nano Familiarisation STC - 100- 2011/12 30/01/2012 03/02/2012 Automobile Basics & Service Maintenance STC - 101- 2011/12 3 0/01/2012 04/02/2012 ARIA P.I & ARIA Electrical STC - 102- 2011/12 06/02/2012 10/02/2012 Product Introduction - Cars (Technical ) STC - 103- 2011/12 06/02/2012 10/02/2012 Nano Familiarisation STC - 104- 2011/12 06/02/2012 11/02/2012 Advance Electrical STC - 105- 2011/12 13/02/2012 15/02/2012 ARIA Familiarisation - SM STC - 106- 2011/12 13/02/2012 17/02/2012 Automobile Basics & Service Maintenance STC - 107- 2011/12 13/02/2012 17/02/2012 Engine Management System STC - 108- 2011/12 STC - 109- 2011/12 STC - 110- 2011/12 STC - 111- 2011/12 STC - 112- 2011/12 20/02/2012 20/02/2012 20/02/2012 27/02/2012 27/02/2012 22/02/2012 24/02/2012 25/02/2012 02/03/2012 02/03/2012

LEVEL Technician/ Team Leader/SA/Job Controller GM/ Service Manager /Asst Service Manager Electrician/ Team Leader Electrician/ Team Leader/ Job Controller Technician/ SA/ Team Leader/Job Controller Warranty Incharge/ Supervisor Technician/ Team Leader/SA/Job Controller Technician/ Team Leader/SA/Job Controller Electrician/ Team Leader Technician/ SA/ Team Leader/Job Controller Technician/ SA/ Team Leader/Job Controller Electrician/ Team Leader/ Job Controller GM/ Service Manager /Asst Service Manager Technician/ Team Leader/SA/Job Controller

STC - 113- 2011/12 12/03/2012 16/03/2012 STC - 114- 2011/12 12/03/2012 17/03/2012 STC - 115- 2011/12 12/03/2012 16/03/2012 STC - 116- 2011/12 19/03/2012 21/03/2012 STC - 117- 2011/12 22/03/2012 24/03/2012 STC - 118- 2011/12 19/03/2012 23/03/2012 STC - 119- 2011/12 19/03/2012 23/03/2012 STC - 120- 2011/12 26/03/2012 30/03/2012 STC - 121- 2011/12 26/03/2012 31/03/2012 STC - 122- 2011/12 26/03/2012 31/03/2012

Technician/ Electrician/ Team Leader/Job Controller Warranty Management - Nano Warranty Incharge/ Supervisor Nano Familiarisation - SM GM/ Service Manager /Asst Service Manager Basic & Nano Electrical Electrician/ Team Leader Nano Familiarisation Technician/ SA/ Team Leader/Job Controller Automobile Basics & Service Technician/ Team Leader/SA/Job Controller Maintenance Nano Familiarisation Technician/ SA/ Team Leader/Job Controller Basic & Nano Electrical Electrician/ Team Leader Engine Management System Technician/ Electrician/ Team Leader/Job Controller Warranty Management - Nano Warranty Incharge/ Supervisor ARIA Familiarisation Technician/ SA/ Team Leader/Job Controller Automobile Basics & Service Technician/ Team Leader/SA/Job Controller Maintenance Product Introduction - Cars Technician/ SA/ Team Leader/Job Controller (Technical ) Nano Familiarisation Technician/ SA/ Team Leader/Job Controller ARIA P.I & ARIA Electrical Electrician/ Team Leader Advance Electrical Electrician/ Team Leader/ Job Controller

COURSES AT RTC (SYLLABUS)


COURSE : BASIC WARRANTY PROCEDURES ( 2 DAYS )
CONTENTS:
Basic warranty policy Basic warranty terms and conditions Salient features of the warranty on web Warranty claim preparation on WOW and CRMDMS Warranty reconciliation Identification of components for warranty failures Dos and Donts of warranty.

MEANT FOR: Warranty supervisors

COURSE: BASIC ELECTRICAL MODULE ( 3 DAYS )


CONTENTS:
Basic electrical concepts Use of diagnostic equipments ( Multi meter ) Introduction to electrical wiring diagrams - How to read Location of various electrical components on the car ( Wiring harness/ground

points/relays/controllers etc ) Basic electrical circuits tracing - (Classroom & Practical) (Charging, Starting, Lighting, Instruments, Cooling Fan, etc) Replacement of bulbs/ fuses and other components Dos and Donts of ECU and Engine wiring MEANT FOR: Electrical and Mechanical technicians, Team leaders, job controllers, quality Inspectors.

COURSE: PRODUCT INTRODUCTION CARS ( 5 DAYS )


CONTENTS:
Introduction to Various Model/Variants, their features and technical specifications Introduction to various vehicles systems of all models/variants Valve timing procedure for all engine variants Valve lash adjustment procedure for all applicable engine variants Fuel injection pump timing procedure for all applicable engine variants Intro to OM, SM, PCR, Warranty Policy, Checklist, Service Circulars, free service Explanation of service schedule, service Jobs and demonstration Use of measuring instruments/ gauges and torque wrench etc. Introduction to diagnostic equipments used frequently Introduction to emission control systems on the car Practical on various activities done as per service schedule

MEANT FOR : Mechanical technicians, electrical technicians, service advisors, team leaders, job controllers, quality inspectors, warranty supervisors.

COURSE : SPECIAL TOOLS, MEASURING TOOLS & BASIC AUTOMOTIVE TECHNOLOGY


CONTENTS:
Introduction to Measuring Tools & Special Tools Theoretical knowledge & Practical usage of Vernier Calipers, Micrometer, Bore

Dial Gauge, Feeler Gauge, etc Maintenance of special tools Introduction to Basic Automotive Technology like Engine & its subsystems, Gear Box, Brakes, Steering, Suspension, etc. MEANT FOR: Freshers, Mechanical technicians, L1, team leaders, job controllers, quality inspectors.

COURSE : SOP FOR CRO/CRM, SA, QI, TL


CONTENTS:

SOPs Quality parameters CLTs. Repeat job analysis etc

MEANT FOR : CRO/CRM, service advisor, quality inspector, and team leaders

COURSE : DIAGNOSTICS 1
CONTENTS: Demonstration of repairs using diagnostic process charts for day to day repair works. Usage of checklists for carrying out the Mechanical & Electrical Symptom based Diagnosis. MEANT FOR: Mechanical/ electrical technicians, team leaders, job controllers, Quality Inspectors, & DETs.

COURSE : INTRODUCTION TO NANO & VISTA SERVICE ADVISORS & TECHNICIANS


CONTENTS: Introduction to Nano & Introduction to Indica Vista
Location of components, Engine & its subsystems, Aggregates Transaxle, Brakes, Steering, Suspension Electrical systems Body Electricals, EMS & Diagnostics Air Conditioning Service Schedule & lubricant specifications Standard repairs & troubleshooting

MEANT FOR: Mechanical/ electrical technicians, team leaders, job controllers, Quality Inspectors & Service Advisors.

COURSE : L1 TRAINING MODULE


CONTENTS: Introduction to Basic Auto Technologies, Workshop Equipments, Usage of Hand Tools & Adherence to Safety Standards, PDI & Standard Checks, Demonstration of repairs using diagnostic process charts for day to day repair works MEANT FOR: Freshers / New Joinees who have prior Technical experience and are new to Tata Products. Mechanical/ electrical technicians, team leaders, job controllers, Quality Inspectors, & DETs.

COURSE : L2 TRAINING MODULE


CONTENTS:
Introduction to Vehicle Subsystems of Tata Products, Usage of Diagnostics. Carrying out repairs using Checklists & S.O.P. Adherence to Quality Parameters while performing Major Repairs on vehicles. Learning & Measuring Overhauling skills, etc.

MEANT FOR : Technicians who have successfully completed L1 Training Module & are nominated for the next level of training.

HOW TO REACH RTC, KOLKATA GURGAON BENGALURU

HOW TO REACH RTC, KOLKATA


To reach Tata Motors Regional Training Centre, Kolkata 1. 1. Reach Gingira Bazar bus stop from Howrah station.Then reach Nature Park. RTC is situated opposite to Nature Park. 2. Avail Bus route no 259 from Howrah station and get down at Gingira Bazar bus stop and then reach Nature Park. 3. Also, one can avail mini bus route named as Howrah to Chatta bazaar and Howrah to Bata nagar from Howrah. From Sealdah station take Bus route no.241A and reach Nature Park directly.

HOWRAH STN. SEALDAH STN.

NEW ALIPORE JUNC. RTC, KOLKATA ( NEAR NATURE PARK )

HOW TO REACH RTC, GURGAON


To reach Tata Motors Regional Training Centre, Gurgaon 1. From IFFCO Chowk Gurgaon board a mini bus or auto for Gurgaon Sec 56 Last bus stop (terminal) on the side of Tau Devi Lal Botanical Garden. From Sector -56 you may hire a cycle rickshaw for training centre situated at Sec-52, it might cost from Rs10 till Rs 20. Training centre is 1 km net distance from Sector-56 Last bus stop, walking down will take 10 minutes. 2. From Gurgaon main bus stand board a mini bus or hire a shared auto till Sec56 last bus stop. From Sector-56 bus stop, Tata Motors Regional Training Centre is located at 1 km net distance. 3. Some important landmarks are Sec 56 Bus stop; Mothers Pride Presidium; Ardee Mall; Wazirabad Village; Tau Devi Lal Botanical Garden.

HOW TO REACH RTC, BENGALURU

RTC CONTACT INFORMATION


For deputing your personnel to Central Training Center, Pune & Regional Training Centers, Dealers/ TASC/Authorized Service/Repair Centers and Individual Operators, please contact your Customer Support Managers or RTC personnel at the following addresses.
REGION WEST 1 (Goa, Madhya Pradesh, Chhattisgarh & Maharashtra) REGIONAL OFFICES Regional Customer Support Manager Passenger Car Business Unit, Tata Motors Limited, B/4, Third Floor, Laxmi towers Near URAN PHATA, Bhandra (East), Mumbai - 400 051. TEL : 022-66930400/01/02/03 Regional Customer Support Manager Passenger Car Business Unit Tata Motors Ltd, 8th Floor Titanium Prahlad Nagar corporate Road, Opp. AUDA Garden, Prahlad Nagar, Ahmedabad-380 015 TEL:(079) 66639849/850 REGIONAL TRAINING CENTERS MUMBAI C/o Baldev Engineering, (Bhatti Motors), D-232, T.T.C. Industrial Area, C-5, G Block, Behind ICICI Bank, Mumbai - Pune Highway,

WEST 2 (Gujarat & Rajasthan)

CONTACT : Zaidi Ali - 9223529349

SOUTH 1 Regional Customer Support Manager (Andhra Pradesh, Passenger Car Business Unit Karnataka) Tata Motors Limited, 14th Floor, Canberra Block UB City, # 24, Vittal Mallya Road Bangalore - 560 001. TEL: 080-66373400, Fax : 080-66373410 SOUTH 2 (Kerala, Pondicherry & TamilNadu) Regional Customer Support Manager Passenger Car Business Unit Tata Motors Limited, ASV Ramanas Towers, 6th Floor Old No. 37, 38 and New No. 52, Venkatnarayana Road, T.Nagar, Chennai-17. TEL: 044-66600900; Fax : 044-66600910 Regional Customer Support Manager Passenger Car Business Unit Tata Motors Limited, No. 305, 3rd Floor, Tower B, Signature Towers, South City 1, NH-8. Gurgaon 122 001 TEL : 2581369/2805141 Regional Customer Support Manager Passenger Car Business Unit Tata Motors Limited, st SCO. 170-171-172, 1 Floor, Sector-17-C, Chandigarh160 017 TEL : 0172 2708347

BANGALORE Regional Training Centre - South C/O Concorde Motors Ltd. No. 26/2 & 27/2, Mysore Rd. (Adjacent to Kengeri RTO) Bangalore - 560059. CONTACT : G R Reddy Vinod Patil

- 080 65763674 - 09243700124

NCR (Delhi, Gurgaon, Faridabad & Ghaziabad)

DELHI Regional Training Centre K.No. 1598, Opp. Tau Devi Lal Botanical Garden Adjoining Green Home Society, Sector-52, Wazirabad, Gurgaon-122003 Tel -0124 -2342263/64/66, 69 CONTACT : Anupam Singh - 09212616906

NORTH (Chandigarh, Haryana, Punjab Himachal Pradesh, J & K, Uttaranchal & Uttar Pradesh)

REGION EAST (Andaman & Nicobar, Arunachal Pradesh, Assam,Manipur, Meghalaya,Mizoram, Nagaland, Orissa, Sikkim,Tripura, Bihar Jharkhand and West Bengal)

RIGIONAL OFFICES Regional Customer Support Manager Tata Motors Limited, Apeejay House, Block-A, 5th Floor, 15, Park Street,Calcutta - 700 016. TEL : 22465086.

REGIONAL TRAINING CENTERS KOLKATA Spare Parts Centre 1/1 Taratolla Road, P.O. Brace Bridge, Kolkata - 700 088. Phone No. : 033-64557441 CONTACT : D K Ghosh - 08420101473 V Patra - 09231021434

TRAINEE OBLIGATIONS
1. The trainees should attend the full course and report at the hostel/guest house/ hotel one day in advance of the commencement of the training. (Trainees coming late will be sent back) 2. The trainees are required to observe the rules & discipline during training and stay at the accommodation. (Failing to do so, strict action will be taken against them.) 3. The Company assumes no responsibility for any injury to the trainees arising from any cause whatsoever. 4. They must not bring camera, mobile phones with camera, and any similar gadgets inside the Works. 5. They should come to training center in decent formal dress or uniform and with proper shoes. 6. All the trainees should be medically fit. 7. All Technicians, Team Leaders & Service Advisors should have completed the basic training at concerned RTCs. 8. Trainees should keep their Mobile phones off during the class timings and use it only during Tea and Lunch breaks. 9. The Trainees should carry a Letter from the respective Organization containing details of the Training course (Course No, duration, Course Name, & also their CRM DMS Login IDs) when they arrive here at Pune CTC. TATA MOTORS LTD, Pune, is a No-Smoking Company, Hence all Trainees are advised to refrain from Smoking or use of Tobacco in any form inside the campus.

NOMINATION PROCEDURE
Training fees for RTC in the form of Demand Draft to be paid in favour of Tata Motors Ltd, payable at the respective location of Regional Offices. (North Gurgaon, South Bangalore, West Mumbai, & East Kolkata). For existing setups it will be debited to the spare parts accounts. The training charges are not transferable & if the trainee does not report for training, the fees are forfeited. TRAINING FEES FOR RTC TRAININGS Training Course Fees for RTC Trainings inclusive of Service Tax are as follows:Number of Days of Training 1 Day Training 2 ~ 3 Days Training 4 ~ 6 Days Training NOMINATION OF TRAINEES The selection of the candidate for training is done by Customer Support Managers in consultation with Dealers and nominations are sent by concerned RTC Pune in the prescribed format/ LMS , by 15th of every Month for the next month courses. A list of selected candidates will be sent to CSMs from RTC immediately & only those candidates should report to RTC for Training. KINDLY DOWNLOAD APPLICATION FORM (given at the end of the file). Selection Norms for Dealer Service Personnel as per DQCTC :Following norms have been fixed for selection of the training in various courses. A) Works Manager - BE Mechanical with 4/5 years experience. B) Service Advisor - Diploma (Mech/Elec/Auto) with 2 yrs experience. C) Warranty Supervisor - Diploma with 2/3 years experience. D) Technician/ Electrician - ITI / Tata Motors Apprentice. Fees ( Rs/-) 553/885/1106/-

CERTIFICATION
A certificate will be awarded only to participants, who successfully pass the recall test conducted at the end of each course.

TRAINING CALENDAR
(OCTOBER, 2011 - MARCH, 2012)
GURGAON KOLKATA MUMBAI BENGALURU

COURSES SCHEDULED AT RTC, GURGAON


SR. COURSE FROM NO. 1 NR-44 03.10.2011 2 NR-45 10.10.2011 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 NR-46 NR-47 NR-48 NR-49 NR-50 NR-51 NR-52 NR-53 NR-54 NR-55 NR-56 NR-57 NR-58 NR-59 NR-60 NR-61 NR-62 NR-63 NR-64 NR-65 NR-66 NR-67 NR-68 NR-69 NR-70 NR-71 NR-72 NR-73 NR-74 NR-75 NR-76 TO COURSE TITLE LEVEL Electrician/Technician/TL/QI /SM /ASM / GM L1/New Joiner/L2/QI All All SA/CRM/CRE All All All L1/New Joiner/L2/QI SA/ASM/SM All Electrician/Technician/TL/QI /SM /ASM / GM All All L1/New Joiner/L2/QI/TL SA/CRM/CRE L1/New Joiner/L2/QI Electrician/Technician/TL/QI /SM /ASM /GM DET/TL/QI All All DET/TL/QI All L1/New Joiner/L2/QI All Electrician/Technician/TL/QI /SM /ASM /GM All L1/New Joiner/L2/QI L1/L2/QI/TL All All All Electrician/Technician/TL/QI /SM /ASM /GM 05.10.2011 Basic Electrical 12.10.2012 SST, Measuring tools & basic automotive technology 13.10.2011 14.10.2012 DICOR Training 17.10.2011 21.10.2011 Product Introduction Module- Cars 24.10.2011 25.10.2011 SOP & Technical SA 31.10.2011 02. 11.2011 Nano product training 03.11.2011 04.11.2011 DICOR Training 09.11.2011 11.11.2011 Vista & Manza Product Training 14.11.2011 16.11.2011 SST, Measuring tools & basic automotive technology 17.11.2011 18.11.2011 Nano training for SA 21.11.2011 25.11.2011 Product Introduction Module- Cars 28.11.2011 30.11.2011 Basic Electrical 01.12.2011 02.12.2011 DICOR Training 05.12.2011 07.12.2011 Nano product training 08.12.2011 09.12.2011 Transfer Case & transaxle 12.12.2011 13.12.2011 SOP & Technical SA 14.12.2011 16.12.2011 SST, Measuring tools & basic automotive technology 19.12.2011 21.12.2011 Basic Electrical 22.12.2011 23.12.2011 Diagnostic CLT 26.12.2011 30.12.2011 Product Introduction Module- Cars 02.01.2012 04.01.2012 Vista & Manza Product Training 05.01.2012 06.01.2012 Diagnostic CLT 09.01.2012 11.01.2012 Nano product training 12.01.2012 13.01.2012 Transfer Case & transaxle 16.01.2012 20.01.2012 Product Introduction Module- Cars 23.01.2012 25.01.2012 Basic Electrical 30.01.2012 31.01.2012 DICOR Training 01.02.2012 03.02.2012 SST, Measuring tools & basic automotive technology 06.02.2012 07.02.2012 Transfer Case & transaxle 08.02.2012 10.02.2012 Vista & Manza Product Training 13.02.2012 17.02.2012 Product Introduction Module- Cars 22.02.2012 24.02.2012 Nano product training 27.02.2012 29.02.2012 Basic Electrical

SR. COURSE FROM NO. 34 NR-77 01.03.2012 35 NR-78 05.03.2012 36 NR-79 12.03.2012 37 NR-80 15.03.2012 38 NR-81 19.03.2012 39 NR-82 26.03.2012 40 NR-83 29.03.2012

TO 02.03.2012 07.03.2012 14.03.2012 16.03.2012 23.03.2012 28.03.2012

COURSE TITLE

LEVEL All Electrician/Technician/TL/QI /SM /ASM /GM All SA/CRM/CRE All L1/New Joiner/L2/QI L1/L2/QI/TL

DICOR Training Basic Electrical Nano product training SOP & Technical SA Product Introduction Module- Cars SST, Measuring tools & basic automotive technology 30.03.2012 Transfer Case & transaxle

NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.

COURSES SCHEDULED AT RTC, KOLKATA


SR. COURSE FROM NO. 1 E - 01 10/10/2011 2 E - 02 10/10/2011 3 4 5 6 7 8 E - 03 E - 04 E - 05 E - 06 EA - 01 E - 07 14/10/2011 17/10/2011 17/10/2011 20/10/2011 18/10/2011 24/10/2011 TO COURSE TITLE LEVEL L1 Tech/ L2 tech/Electrician/TL/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/QI L1 Tech/ L2 tech/Team leader/SA/QI CRO/CRM L2 tech/Team leader/SA/QI 15/10/2011 Product introductory Module 13/10/2011 Vista Engine - 1.3 L Quadrajet Diesel Familiarization 15/10/2011 Vista Engine - 1.2L Safire Petrol Familiarization 21/10/2011 Product introductory Module 19/10/2011 Spl. tools usage/Pneumatic tools usages 22/10/2011 New product training -Nano 19/10/2011 SOP - CRO/CRM 29/10/2011 Opening & fitting of G/boxes & R/Axle Sumo G-76, Vista TA-65 star, Vista C-549, Nano TA-59 & DANA Rear Axle 29/10/2011 Product Induction training ( Auto Basics introductory Module) 04/11/2011 Product introductory Module 02/11/2011 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks) 12/11/2011 Product introductory Module 09/11/2011 Spl. tools usage/Pneumatic tools usages 12/11/2011 Wheel alignment ( front & Rear) & balancing and Power steering system 19/11/2011 Special training - L1 to L2 conversion 16/11/2011 New product training -Nano 16/11/2011 SOP - Service advisor(RC,RV,RQ,Service Circular) 25/11/2011 Product introductory Module 23/11/2011 Basic Electricals & A/C training 26/11/2011 New product training -ARIA 30/11/2011 TASO /TASP training module 30/11/2011 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks) 30/11/2011 Power steering system/ Brake system/ Common rail system 09/12/2011 Product introductory Module 07/12/2011 Spl. tools usage/Pneumatic tools usages 10/12/2011 New product training -Nano 17/12/2011 Special training - L1 to L2 conversion 14/12/2011 Vista Engine - 1.3 L Quadrajet Diesel Familiarization 16/12/2011 Vista Engine - 1.2L Safire Petrol Familiarization 14/12/2011 SOP - Team leader(RC,RV,RQ,Service Circular)

9 10 11

E - 08 E - 09 E - 10

24/10/2011 31/10/2011 31/10/2011

Non technical persons ( Sales personnel, CRM, CRO) L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI

12 13 14 15 16 17 18 19 20 21 22

E - 11 E - 12 E - 13 E - 14 E - 15 EA - 02 E - 16 E - 17 E - 18 E - 19 E - 20

07/11/2011 07/11/2011 11/11/2011 14/11/2011 14/11/2011 15/11/2011 21/11/2011 21/11/2011 24/11/2011 28/11/2011 28/11/2011

L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Electrician/TL/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Technician L1 Tech/ L2 tech/Team leader/SA/QI Service advisor L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI Technician/Electrician/TL L1 Tech/ L2 tech/Team leader/SA/QI

23 24 25 26 27 28 29 30

EA - 03 E - 21 E - 22 E - 23 E - 24 E - 25 E - 26 EA - 04

29/11/2011 05/12/2011 05/12/2011 08/12/2011 12/12/2011 12/12/2011 15/12/2011 13/12/2011

L1 Tech/ L2 tech/TL/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Technician L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI Team Leader

SR. COURSE FROM NO. 31 E - 27 19/12/2011 32 E - 28 19/12/2011

TO

COURSE TITLE

LEVEL L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI

33 34

E - 29 E - 30

22/12/2011 26/12/2011

23/12/2011 Product introductory Module 21/12/2011 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks) 24/12/2011 Basic Electricals & A/C training 30/12/2011 Opening & fitting of G/boxes & R/Axle Sumo G-76, Vista TA-65 star, Vista C-549, Nano TA-59 & DANA Rear Axle 28/12/2011 New product training -Vista / Manza 30/12/2011 Warranty handling 06/01/2012 Product introductory Module 04/01/2012 Spl. tools usage/Pneumatic tools usages 06/01/2012 Lucas electricals / Immmobilizer/Air conditioner 13/01/2012 Product introductory Module 11/01/2012 Dicor engine - 2.2 L CRDI Familiarization 13/01/2012 Xeta engine -1.4L MPFI Petrol Familairazation 21/01/2012 Special training - L1 to L2 conversion 18/01/2012 New product training - ARIA 18/01/2012 SOP - CRO/CRM 27/01/2012 TASO /TASP training module 27/01/2012 Basic Electricals & A/C training 03/02/2012 Product introductory Module 01/02/2012 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks)) 10/02/2012 Opening & fitting of G/boxes & R/Axle Sumo G-76, Vista TA-65 star, Vista C-549, Nano TA-59 & DANA Rear Axle 08/02/2012 Spl. tools usage/Pneumatic tools usages 10/02/2012 Wheel alignment ( front & Rear) & balancing and Power steering system 17/02/2012 Product introductory Module 15/02/2012 New product training - ARIA 22/02/2012 Dicor engine - 2.2 L CRDI Familiarization 24/02/2012 Xeta engine -1.4L MPFI Petrol Familairazation 22/02/2012 Spl. tools usage/Pneumatic tools usages 22/02/2012 SOP Service advisor(RC,RV,RQ, Service Circular) 02/03/2012 Product introductory Module

L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician L2 tech/Team leader/SA/QI

35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

E - 31 E - 32 E - 33 E - 34 EA - 05 E - 35 E - 36 E - 37 E - 38 E - 39 EA - 06 E - 40 E - 41 E - 42 E - 43

26/12/2011 29/12/2011 02/01/2012 02/01/2012 05/01/2012 09/01/2012 09/01/2012 12/01/2012 16/01/2012 16/01/2012 17/01/2012 24/01/2012 24/01/2012 30/01/2012 30/01/2012

L1 Tech/ L2 tech/Team leader/SA/QI Warranty Incharge L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Technician L1 Tech/ L2 tech/Team leader/SA/QI CRO/CRM Technician/Electrician/TL L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI

50

E - 44

06/02/2012

L2 tech/Team leader/SA/QI

51 52 53 54 55 56 57 58 59

E - 45 E - 46 E - 47 E - 48 E - 49 E - 50 E - 51 EA - 07 E - 52

06/02/2012 09/02/2012 13/02/2012 13/02/2012 20/02/2012 23/02/2012 20/02/2012 21/02/2012 27/02/2012

L1 Tech/ L2 tech/Electrician/TL/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/QI Service advisor L1 Tech/ L2 tech/Electrician/TL/SA/QI

SR. COURSE NO. NO. 60 E - 53 61 62 63 64 65 66 67 68 69 EA - 08 E - 54 E - 55 E - 56 E - 57 E - 58 E - 59 E - 60 E - 61

FROM

TO

COURSE TITLE

LEVEL L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician L1 Tech/ L2 tech/TL/SA/QI L1 Technician L1 Tech/ L2 tech/Team leader/QI L1 Tech/ L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L2 tech/Team leader/SA/QI L2 tech/Team leader/SA/QI L1 Tech/ L2 tech/Electrician/TL/SA/QI L1 Tech/ L2 tech/Team leader/SA/QI

27/02/2012 29/02/2012 Basic Electricals & A/C training 01/03/2012 05/03/2012 05/03/2012 08/03/2012 12/03/2012 12/03/2012 15/03/2012 19/03/2012 19/03/2012 03/03/2012 Power steering system/ Brake system/ Common rail system 10/03/2012 Special training - L1 to L2 conversion 07/03/2012 Special tools usage/Pneumatic tools usages 10/03/2012 New product training -Vista / Manza 16/03/2012 Product introductory Module 14/03/2012 Vista Engine 1.3 L Quadrajet Diesel Familiarization 16/03/2012 Vista Engine - 1.2L Safire Petrol Familiarization 23/03/2012 Product introductory Module 21/03/2012 Diagnostic training (based on Repeat complaint/Srv. Circulars/CLT usages & standard checks) 24/03/2012 Basic Electricals & A/C training 21/03/2012 SOP - Team leader(RC,RV,RQ,Service Circular) 31/03/2012 Special training - L1 to L2 conversion 28/03/2012 New product training -Nano 30/03/2012 Warranty handling

70 71 72 73 74

E - 62 EA - 09 E - 63 E - 64 E - 65

22/03/2012 20/03/2012 26/03/2012 26/03/2012 29/03/2012

L1 Tech/ L2 tech/Team leader/SA/QI/ Electrician Team Leader L1 Technician L1 Tech/ L2 tech/Team leader/SA/QI Warranty Incharge

NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.

COURSES SCHEDULED AT RTC, MUMBAI


SR. NO. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 COURSE NO. WR-11-101 WR-11-102 WR-11-103 WR-11-104 WR-11-105 WR-11-106 WR-11-107 WR-11-108 WR-SP-101 WR-SP-102 WR-SP-103 WR-SP-104 WR-SP-105 WR-SP-106 WR-SP-107 WR-SP-108 WR-SP-109 WR-SP-110 WR-SP-111 WR-SP-112 WR-SP-113 WR-SP-114 WR-SP-115 WR-SP-116 WR-SP-117 WR-SP-118 WR-SP-120 FROM 03.10.11 03.10.11 10.10.11 11.10.11 17.10.11 18.10.11 20.10.11 31.10.11 09.11.11 14.11.11 21.11.11 28.11.11 05.12.11 12.12.11 19.12.11 26.12.11 04.01.12 16.01.12 23.01.12 11.01.12 01.02.12 20.02.12 08.02.12 27.02.12 05.03.12 12.03.12 26.03.12 TO 05.10.11 05.10.11 11.10.11 13.10.11 19.10.11 19.10.11 21.10.11 01.10.11 11.11.11 18.11.11 23.11.11 30.11.11 07.12.11 16.12.11 21.12.11 28.12.11 06.01.12 20.01.12 25.01.12 13.01.12 03.12.12 24.02.12 10.02.12 28.02.12 07.03.12 16.03.12 28.03.12 COURSE TITLE ARIA Familarization Product Introduction-Nano Immobilizer & BCM Product Introduction-MUV Product Introduction-DICOR Vista & Manza Electricals Venture Familarization Basics of Automotive L-1 Technician Module Product Introduction-CARS-5 Days L-2 Technician Module Basic Electricals L-1 Technician Module Product Introduction-CARS-5 Days L-2 Technician Module Basic Electricals L-1 Technician Module Product Introduction-CARS-5 Days L-2 Technician Module Basic Electricals L-1 Technician Module Product Introduction-CARS-5 Days L-2 Technician Module Basic Electricals L-1 Technician Module Product Introduction-CARS-5 Days Basic Electricals LEVEL All Technical Personnel All Technical Personnel / New Nano Dealer L-2 and above All Technical Personnel / New UV Dealer L-2 and above Electricians / DET / L-2 and above All Technical Personnel Freshers/ GM / CRO/CRM L-1 technician Only All Technical Personnel L-2 technician Only All Technical Personnel L-1 technician Only All Technical Personnel L-2 technician Only All Technical Personnel L-1 technician Only All Technical Personnel L-2 technician Only All Technical Personnel L-1 technician Only All Technical Personnel L-2 technician Only All Technical Personnel L-1 technician Only All Technical Personnel All Technical Personnel

Note : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any. NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.

COURSES SCHEDULED AT RTC, BENGALURU


SR. NO. 1 2 3 4 5 6 7 8 9 10 11 13 12 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 COURSE NO. SR-11-1001 SR-11-1002 SR-11-1003 SR-11-1004 SR-11-1005 SR-11-1101 SR-11-1102 SR-11-1103 SR-11-1104 SR-11-1105 SR-11-1106 SR-11-1107 SR-11-1201 SR-11-1202 SR-11-1203 SR-11-1204 SR-11-1205 SR-11-1206 SR-11-1207 SR-11-1208 SR-11-1209 SR-12-0101 SR-12-0102 SR-12-0103 SR-12-0104 SR-12-0105 SR-12-0106 SR-12-0107 SR-12-0108 SR-12-0201 SR-12-0202 SR-12-0203 SR-12-0204 SR-12-0205 SR-12-0206 SR-12-0207 SR-12-0208 SR-12-0209 SR-12-0210 SR-12-0211 SR-12-0212 SR-12-0301 FROM 10.10.11 10.10.11 17.10.11 17.10.11 20.10.11 03.11.11 08.11.11 08.11.11 14.11.11 21.11.11 21.11.11 28.11.11 01.12.11 05.12.11 08.12.11 05.12.11 12.12.11 12.12.11 19.12.11 26.12.11 26.12.11 02.01.12 02.01.12 09.01.12 05-.01.12 16.01.12 19.01.12 30.01.12 30.01.12 02.02.12 02.02.12 06.02.12 06.02.12 09.02.12 13.02.12 13.02.12 21.02.12 21.02.12 27.02.12 27.02.12 29.02.12 05.03.12 TO 14.10.11 12.10.11 19.10.11 21.10.11 22.10.11 05.11.11 12.11.11 10.11.11 18.11.11 23.11.11 23.11.11 02.11.11 03.12.11 07.12.11 10.12.11 09.12.11 14.12.11 14.12.11 21.12.11 30.12.11 28.12.11 06.01.12 04.01.12 11.01.12 11.01.12 18.01.12 21.01.12 01.02.12 01.02.12 04.02.12 04.02.12 10.02.12 08.02.12 11.02.12 15.02.12 17.02.12 23.02.12 23.02.12 02.03.12 29.02.12 02.03.12 07.03.12 COURSE TITLE Product Introductory Module -CARs Basic Electricals Service Advisor Module-DQCTC Product Introductory Module -CARs MPFI Technology-NANO Special Tools-Commonly Used Product Introductory Module -CARs Common Rail Technology Product Introductory Module -MUV's Top 20 Complaints-CLT Diagnostics DTC Product Introductory Module -CARs Basic Electricals MPFI Technology-NANO Special Tools-Commonly Used Product Introductory Module -CARs Common Rail Technology Diagnostics-DTC Top 20 Complaints-CLT Product Introductory Module -CARs Service Advisor Module-DQCTC Product Introductory Module -MUV's Basic Electricals MPFI Technology-NANO Product Introductory Module -CARs Common Rail Technology Special Tools-Commonly Used Top 20 Complaints-CLT Basic Electricals MPFI Technology-NANO Basic Electricals Product Introductory Module -CARs Nano Familiarisation Aria Familiarisation Common Rail Technology Product Introductory Module -CARs Special Tools-Commonly Used Diagnostics -DTC Product Introductory Module -CARs Top 20 Complaints-CLT Service Advisor Module-DQCTC MPFI Technology-NANO LEVEL All Technical Personnel All Technical Personnel Service Advisor All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel Service Advisor All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel Service Advisor All Technical Personnel

SR. COURSE NO. NO. 43 44 45 46 47 48 49 SR-12-0302 SR-12-0303 SR-12-0304 SR-12-0305 SR-12-0306 SR-12-0307 SR-12-0308

FROM 05.03.12 12.03.12 12.03.12 19.03.12 19.03.12 26.03.12 26.03.12

TO 07.03.12 16.03.12 16.03.12 21.03.12 21.03.12 28.03.12 28.03.12

COURSE TITLE Basic Electricals Product Introductory Module -MUV's Product Introductory Module -CARs Common Rail Technology Diagnostics -DTC Top 20 Complaints -CLT Nano Familiarisation

LEVEL All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel All Technical Personnel

NOTE : Courses in the calendar and schedule are subject to changes. Please confirm with your AO / CSM on 15th of previous month for changes if any.

APPLICATION
Tick (?) wherever applicable. NAME................................................................. ADDRESS................... Nature of business : Govt. organization / Private fleet / Dealer / TASC / TASP / Others No. of vehicles serviced in current year : Sumo ............... Safari ............... Indica ................. Indigo/Indigo Marina ................. Spacio Work Area : Covered ............................................ Sq.m. Open ................................................. Sq.m. Nature of work : Only Servicing, running repairs, complete aggregate overhaul, machining facilities, body repairs, paint shop, Car repair shop, FIP room, Electrical repairs. Equipment available : Cylinder boring, crankshaft grinding, line boring, surface grinding, valve grinding, wheel balancing, wheel alignment, nozzle tester, brake drum turning, alternator testing, battery charging/testing, painting booth/oven, car lifts/vehicle washing equipment, degreasing tank, surface plate, vernier calipers, micrometers, bore gauges, feeler gauge, radius gauge, depth gauge, torque multiplier, torque wrench, engine compression gauge, connecting rod bend tester, dial gauge, magnetic stands, TML Diagnostic Softwares, Laptop, Hardware Interface unit, cables, etc. TML recommended special tools : Used / Not used / Partly used NAME ................................................................................................................... AGE .................. Qualifications : NON SSC / SSC / ITI / DIPLOMA / GRADUATE (ENGINEERING) Designation : .................................................................... Language/s Spoken - HINDI / ENGLISH / OTHERS (Specify) Name of the basic course last attended : .......................................................................................... Date of course .............................. Nature of present job : ................................................................................................................... Accommodation : SERVICE FLAT / OWN ARRANGEMENTS. Course number : ................................ Course dates *(current schedule) ......................................

SIGNATURE HEAD OF THE ORGANISATION & SEAL

SIGNATURE CUSTOMER SUPPORT MANAGER TATA MOTORS LTD

I hereby certify that Mr. ......................................................... has been medically checked by me and found to be free from contagious or any other disease which is likely to interfere with his training.

SIGNATURE OF MEDICAL OFFICER REGISTRATION NO. : ....................... DATE : ................................................

SERVICE LITERATURE PRICE LIST


AS ON SEPT, 2011
DESCRIPTION WORKSHOP MANUAL TATA SUMO TATA SUMO GRANDE TATA SAFARI TATA SAFARI 2.2L DICOR-SUPPL. TATA SAFARI 3L DICOR SUPPL. TATA SIERRA/ESTATE TATA INDICA (BS-III) TATA INDICA VISTA TATA INDICA LPG TATA INDIGO / MARINA TATA INDIGO XL - SUPPL TATA INDIGO MANZA TATA NANO TATA ARIA WALL CHARTS / BOOKLET PROCESS / DIAGNOSTIC CHARTS SP. TOOL & W/SHOP EQUIP. BOOKLET TIGHTENING TORQUE CHART-VISTA TIGHTENING TORQUE CHART-NANO TRAINING CDs INDIGO / MARINA TRG.CD INDIGO / MARINA WM CD INDIGO MANZA TRG. CD INDIGO MANZA SERVICE SCHEDULE CD INDICA VISTA TRG. CD INDICA TRG CD INDICA WM CD NANO TRG CD NANO TRG VIDEO MODULE BASIC ELECTRICAL TRG CD KAIZEN WAY SERVICE ADVISER OPERATING PROCEDURE SERVICE INFRASTRUCTURE GUIDELINES ART OF DRIVING TATA ARIA TRG. CD OTHER LITERATURE KIT BAG WARRANTY MANUAL PRICE 3500.00 3500.00 3500.00 2500.00 2500.00 1000.00 3500.00 3500.00 1000.00 3500.00 2500.00 3500.00 3500.00 5000.00 42500.00 3000.00 500.00 1000.00 500.00 5000.00 1000.00 1000.00 1000.00 1000.00 1000.00 1000.00 1000.00 1000.00 1500.00 1000.00 1000.00 1500.00 1000.00 1000.00 1000.00 16000.00 500.00 1500.00 2000.00

1 2 3 4 5 6 7 8 9 10 11 12 13 14

15 16 17 18

19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

32 33

TOTAL

65500.00

PROCUREMENT PROCEDURE
Make a covering letter including details of literature required and prepare a single D.D. accordingly drawn in favour of TATA MOTORS LTD payable at PUNE and mail it to: HEAD (SERVICE TRAINING) Central Training Centre, Customer Support TATA MOTORS LIMITED - CAR PLANT, PCBU, KD-03, S.No. 15 & 15A, PCNTDA, Chikhali, Pimpri, Pune - 410501

DO NOT SEND CHEQUES / CASH


Make a list of Literature with the help of Price List attached. Total the list from the price list Make a Demand draft for the amount arrived in the above step, favoring TATA MOTORS LTD., payable at PUNE. Send DD through personnel coming for training to CTC with an authorization letter and take delivery by hand. Other option is to send it by courier to :

HEAD (SERVICE TRAINING) Central Training Centre, Customer Support TATA MOTORS LIMITED - CAR PLANT, PCBU, KD-03, S.No. 15 & 15A, PCNTDA, Chikhali, Pimpri, Pune - 410501
CONTACT PERSON: MR. SUNIL GHATE PHONE NUMBER : 020 6613 3629 / 020 6613 3595 / 020 6613 3650 MAIL ID: sunil.ghate@tatamotors.com Please send the address to whom the delivery of the literature to be dispatched giving name of person and his contact telephone number when it is to be sent by post. Allow a delivery period of 20 days from the date of receipt of DD at LDC when sent by courier.