LINDA RICCI LINDA RICCI 24 RYANS WAY UNIT 21 MASHPEE MA 02649 978-289-0096 lr12e89b2@westpost.

net PROFILE Professional with 15+ years experience as PERSONAL LINES CUSTOMER SERVICE REPRESENTATIVE. Strong interpersonal and communication skills. Organized with demonstrated ability to multi-task. Customer focused, computer oriented, effective underwriting skills. a- WinRater a- Quoting/Rating a- Database Management a- Policy Management a- Billing SELECTED ACHEIVEMENTS * Implemented a system to streamline access to files. Utilized company- wide/Increased customer satisfaction. * Presented auto and homeowner insurance quotations for customers. Praised by customer on explanation of policy terminology and professional attitude. Rewrote and updated twenty-five plus policies per month. Commended for thorough, precise attention to detail. * Evaluated insurance policies and made individualized recommendations for coverage changes. * Acted as an effective liaison between the customer and the companies. * Handled agency billing and customer service inquiries. Demonstrated effective conflict resolutions * Managed an alphabet split as part of the agencyas customer service team. * Proficient in the new 2008 auto managed competitive quoting and rating.

EMPLOYMENT HISTORY PERSONAL LINES CUSTOMER SERVICE REPRESENTATIVE 2008- December 9, 2010 Northwood Insurance Agency, Hyannis, MA CUSTOMER SERVICE/OFFICE MANAGER 2002-2008 Martoni, Harwich, MA PERSONAL LINES CUSTOMER SERVICE REPRESENTATIVE 1995-1996 Kathleen Kenney Insurance, Harwich, MA PERSONAL LINES CUSTOMER REPRESENTATIVE 1993-1995 Mark T. Vokey Insurance, Chatham, MA CUSTOMER SERVICE REPRESENTATIVE 1990-1993 Amica Mutual Insurance Company, Wellesley, MA EDUCATION BA, Management Regis College, Weston, MA