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CASE STUDY GM591

The Forgotten Group Member

Submitted by Monisha Somji

1111110

Part 1: Group Development

Forming Stage- Member in this stage will ask a number of questions as they are still in the process of getting to know one another. The question asked can vary. Group member may raise the following question: What can I contribute to the group? What can the group offer me? In

this stage member are more concerned with getting to know one another and learn behavior thats acceptable. Storming Stage- In this stage member tend to be highly emotional and lots of tension is in the air. Coalitions and cliques typically form during this stage as members compete to achieve status quo and impose their preferences on one another. Norming Stage- During this stage member are unified. Theres now a new sense of harmony following the storming stage and member strive to maintain that harmony. Performing Stage- At this stage team member is totally involved with each other. They are a well-organized team that functions maturely. Team is motivated by goals and objectives. Adjourning State- Once they have reached the performing stage they are ready to adjourn. At the Adjournment stage the member are able to disband, convene, and perform. Based on the information provided, it appears that the group is in the Storming Stage, because the members appear to be highly emotional and there seems to be a lot of tension in the air. Christine could have better managed the group by understand the various stage of the forming a group and identifying the groups current stage. Part 2 Problem Identification The group is facing several primary and secondary problems. Primarily, Christine herself is not an effective leader for the group. Theres a difference between leading groups and managing work while leader and manger have some very distinct traits. Christine didnt know her team well enough and did not take the appropriate steps to improve the teams working relationship. Knowing the stages of group development was also an issue within Christines teams. The team never went through the forming stage. They never got to know one another. Clear expectations
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were not set amongst the group. Christine never took the time to evaluate the situation. She just preceded status quo. Necessary steps should have been implemented to include Mike in every step of the group project. This could have been done by implementation some of the key

indicators known as the Ten Golden Rules of High Performance. Christine failed to cater to everyones need within the group which was evident because necessary steps werent taken to ensure Mike would be able to join the teams meetings. She failed to promote creativity and definitely lacked communication within the group. With the latest technology, other means of communication should have been used as a resource. Communication can make or break any relationship, especially in the workplace. The failed communication was evident when the member didnt know the team was meeting. This could have promoted creativity, innovation, and imitative amongst all group member which would have resulted in group motivation.

Part 3.Retrospective Several steps could have been taken to avoid and resolve the challenges that Christine was faced with as it relates to her group. Christine should have started out by identifying key characteristics needed to create a high performance organization and took necessary measurements to implement them. This could have increased her chances of succeeding as a group leader. Some characteristics that I know would have helped Christine are 1. Have are leadership focus on business rather than administration 2. Involve HR to contribute to vision 3. Involve all the

team members. 4. Institute performance measurement as a daily responsibility and 7. build a culture of mentorship and achievement. Also, Christine was not knowledgeable with five development stage of group forming. This understanding could have identified the stage that her group was in which would have allowed her to provide better coaching as a group leader. Based on the information provided in our text about the group, it appears that the group was in the storming stage because there was lot of tension and cliques were forming which was evident when group member were reactively meeting without the other member even knowledge of the meeting. Christine could have provided clear expectation to every member of the group and implemented measureable guidelines to hold each member accountable. Christine could have also followed up
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with her member to ensure they are satisfied worked. It is proven that satisfied worked are more productive workers. Part 4. Reflection Christine was not an effective team leader in this case. Christine had many other obligations. She failed herself and her group. Christine would have been a lot more effective by simply taking necessary steps to create a high performance organization within her group. High performance organizations strive for excellence at all time. They value teamwork, and pride themselves on meeting goals and objective in harmony. This was not the case with Christines organization. Perhaps Christine could have applied the Ten Golden Rules of high Performance. Which are Hire by committee, Cater to every need, Pack them in, Make coordination easy- use technology to keep people talking together, consensus, Dont be evil. Christine should have been a leader and help the other people around her feel comfortable, should have been more detailed orientated. She should have provided the right detail at the right time. She should have been flexible and stayed patient. Each member responds to Eat your own dog food, Encourage creativity, Strive for

communication different, therefore she should have kept the communication constant.