Mary Kelly Concept Paper 2 LIS 451LE * What are the basic methods for troubleshooting network problems?

Here are some avenues to follow if you are having network problems: Check to make sure your computer is plugged-in, turned on, your ISP bill is not past due, and all your connections are secure! Sometimes a quick fix to network problems is to reset your wireless router and/or Comcast Router. If you have a power surge or loss of electricity you can usually fix a network issue with a reset of your router(s) and restart your computer. Check to make sure your network interface card is connected. Do not rely on the network connection icon because it is not as reliable as the link light found at the back of your computer. This light will indict if you have a good connection. Check the protocol between the computer and the Internet Service provider. Open a terminal window and ping your IP address to see if you get a response from your router, Internet Service Providers, etc. To locate your IP address, open a terminal window and type in command line ipconfig, or ifconfig, depending on your system. Run a traceroute to see if you can locate a break in between the source and destination nodes. When all else fails call your ISP and see if the trouble is on their end, although running a traceroute should clue you on whether or not the issue lies with your ISP. * Describe the diagnostics information contained in a traceroute and how it can be used. A traceroute is an excellent diagnostic tool when you are having network issues. Traceroute will check how well you system or network is responding and where there may be a break in connection. Traceroute can basically pinpoint which host is not responding. My MacBook has a great Traceroute application in the Network utilities folder. You can easily run a traceroute by typing in the web address you want to trace a route to. Traceroute is different from Ping because traceroute maps out a route whereas ping simply checks to see if another computer is reachable or responsive. Traceroute can be used to help troubleshoot connection issues. It can give you clues to whether a server is too busy for your request or perhaps a firewall is blocking you from a host. It is a great diagnostic tool and can help prove that your network is not down. * Create a simple diagram illustrating all the major components of your home (or a friend's home) network. (You might consider using http://my.lovelycharts.com/ to create the diagrams.) Create a supporting inventory sheet listing: MacBook OS X version 10.4.11 Model Name: Model Identifier: Processor Name: Processor Speed: Number Of Processors: Total Number Of Cores:

MacBook MacBook2,1 Intel Core 2 Duo 2 GHz 1 2

L2 Cache (per processor): 4 MB Memory: 2 GB Bus Speed: 667 MHz Boot ROM Version: MB21.00A5.B07 SMC Version: 1.17f0 Serial Number: W87270FUYA7 Sudden Motion Sensor: State: Enabler Wireless Airport MAC address: 00:1b:63:c6:08:ce Wireless Card Type: Airport Extreme Built-in Firewall Type: Firewire MAC: 00:1b:63:ff:fe:85:de:d2 User Name: xxxx Computer Name: xxxxx System administrator: xxxxx xxxxxx (password needed to make changes) Network Name: xxxxxxxxx Network password needed to use home network Reset Instructions My Macbook is usually located on the end table in the living room. If you need to reset the system please hit the reset button on the Airport Router (located in the basement) and restart the computers. If problems continue makes sure that you have network connection and the wifi router is working. Please see above instructions on troubleshooting network problems if you need further assistance. Printer HP OfficeJet 6210 All-In-One Fax, copier, and Printer The printer is located in the basement and connected with a USB printer cable to the desktop. As I do not have the printer integrated with the wireless network, I have to bring my computer to the printer and attach a USB printer cable to print from my MacBook. Desktop Compaq Evo D300v Intel Celeron CPU 1300MHz 1.29 GHz, 384MB of Ram Microsoft XP Home Edition Version 2002 Serial Number: 7P24KHH88OZA Computer Name: FRED Our home desktop is located in the basement near the Comcast router, printer, and home phone number. The computer is password protected. If you need to reset the system follow the same instructions as the MacBook but do not reset the wifi router, instead reset the Comcast router. Comcast Router NetGear MAC number: 00-fb-5f-24-cfc

Serial number: 18215A1400798 Home Phone Digital voice provided by Comcast. Home phone base is located downstairs and hardy ever used. If there are problems with home phone service check all cable connections and reset the Comcast router. Comcast phone number: (800) COMCAST All of our Comcast, network, MacBook, and desktop passwords and user names are located in network folder in filing cabinet.