Strategic Management Group No Group Members

: Group Work on Mobile USM&R :5 : R.Prabakaran; Deepak Ahuja; Shreyas Raut and Shuvankar Roy

Objectives & Measures for Customer teams: Customer Profitability including Convenience shops Product line profitability Sales mix impact Vs Forecast % of promoted sales volume % of promotion schemes meeting set Financial criteria Customer ROI No. of convenience shops meeting threshold limit of customer footfall ie: Convenient store sale as a % to Gasoline sales % of customers holding inventory less than the agreed value Average Collection period Vs the Target Billing error as a % to Sales Stock write off as a % to sales

Objectives & Measures for Internal Business Process:

Safety: Safety incidents No. of Safety engagement per employee

Environment: Hazardous waste : Kg / UOM of FG Non Hazardous waste : Kg / UOM of FG Water consumption : M3 / UOM of FG CO2 from Energy : Kg / UOM of FG

Productivity: Operating Equipment Efficiency (OEE) in % by product line Material wastage as % to Product Cost

Quality: Number of Customer Complaints Quality Defects classified into A,B and C category Quality Management System cost by product line as % to Sales

Customer Service: On Shelf Availability FG Days on hand : at Manufacturing location & Distribution Center

Cost (Vs Forecast): Product cost / UOM Distribution cost / UOM Storage & Warehousing Cost / UOM