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Q1. Form strategic management group for your college. Develop an outline of the strategic plan of the college.
Vision & Mission Statement: To impart high quality knowledge and relevant skill sets to develop future leaders of corporate world and improve image of college. Strategic Goals: 1) Development of outstanding student community 2) Emphasis on holistic development of the students 3) Development of student exchange program with foreign universities to get recognition outside India. As many professors hold degrees from foreign universities and help in research, this goal should get high priority. 4) Development of strong Alumni base. Being a new college and having smaller batch size the alumni base is not very large and will grow as years pass. 5) Development of industry interface for students to get better exposure of industry while studying and help in placements. 6)Development of research centres for students to work in while studying. Corporate Strategy- To increase visibility of college both among students and corporate world by proper advertising and taking regular feedback from corporate about placed students and new trends in market. Competitive Strategy-Maintain the quality of finance course for which IFMR is known at the same time try improving other fields as well so that college has competitive edge over others. This would help attract good students and better companies for placements. The 100% placement feature needs to be advertised more. Functional Strategy- Each course director should bring changes in the course according to industry needs so that students should get updated knowledge as per industry standards. Take help of corporate in designing of course content. This would get them interested and keep course material practical. Try getting some corporate to mentor students for project work.
Q5. Develop outline of career plan for yourself providing directions for your career decisions.
Career Goal: To become Software Project Manager in a reputed IT organization. Abilities and Requirements: A masters degree in management In depth knowledge of Software project management and ERP Ability to work as a part of a team Analytical thinking skills Capacity for detail work Writing skills Presentation skills
Current Skills and experiences: Under graduation: B.Tech (Computer Science) Knowledge of software coding languages. Prior experience of working on projects designing websites 6 months summer internship in IT Department of ONGC. Experience of working in a team and in time bound environment to achieve targets.
Plan: I plan to do a post graduate diploma in business administration. In MBA, I plan to specialize in Information Technology and take up relevant subjects of other fields. On completion of MBA degree, I intend to take a position as a management trainee with a leading IT firm. In this position as a management trainee, I intend to gain an all-round practical knowledge about how work is done in organization and try to imbibe practical knowledge from experienced people working there. After a one or two of years I plan to do certification course in project management which would further develop my technical skills. Thus in 5 years span I plan to become software project manager by following the above mentioned career path.
Hotel Paris Case Q1. Draw a simple strategy map for Hotel Paris.
Continue to expand geographically and provide multicity alternatives for satisfied guests.
Operations Activities:
Improve logistics, Marketing & Sales and support activities by training employees and following protocols.
Highly committed employees who are dedicated and are willing to go the extra mile for Paris Hotels
Form HR Scorecard containing various metrics from different fields for proper monitoring using digital dashboards.
Highly committed employees who are dedicated and are willing to go the extra mile for Paris Hotels
Motivated and high morale employees who provide high quality customer service
HR Practices:
Ch 4: Job Analysis
Q1. Draw job description for clerical position at the college. Does it contain enough information to explain what the job involves and how to do it?
TITLE: Front Desk Clerk PRESENT JOB HOLDER: DEPARTMENT: Library Duties and Responsibilities: Term Time (until June) o
Mon - Sat
Undertake complete book keeping of the library, maintaining records of books issued and books returned, other activities like maintaining the condition of the books.
o o o o o o o o
Be on time for your shift. Provide descriptions of books and the location where they are kept. Keep track of new books coming in the library and any books needed. Utilize computers with skill and proficiency. Answer the phone promptly. Handle readers questions and concerns professionally and courteously. Maintain a clean; safe, fully stocked and well organized work area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
o o
Assist in all areas of operation as requested by management. Communicate to management any and all occurrences involving staff or readers that require attention.
Job Requirements/Entry Criteria: o o o o A graduation in Arts or Sciences or Humanities Excellent communication skills Excellent man-management skills Ability to liaise with all departments
According to me the job description contains enough information to tell what the job involves but not how those responsibilities need to be fulfilled. I think this much information in the job description is enough but the candidate should be explained in detail how the work has to be done after basic screening of the candidates. The candidates should be given a set of standards & procedures before selecting them for the job.
TITLE: Store Manager PRESENT JOB HOLDER: DEPARTMENT: Duties and Responsibilities: Hours: 9:15am 6pm o o
Mon - Sat
Supervise the activities of workers engaged in examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required.
o Interview, select, and train laundry dry cleaning and supervisory personnel. o Maintain a clean; safe, fully stocked and well organized work area. o Plan, develop, and implement laundry and dry cleaning safety and security programs and activities. o o Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals. Confer with the other workers to coordinate laundry and dry cleaning activities, such as remove items from washers or dry-cleaning machines, or direct other workers to do so..
o Review invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.
Develop ability to work without direct supervision and remain at assigned post for extended periods of time.
o o o
Regularly attend, participate in and support training and staff meetings. Assist in all areas of operation as requested by management. Communicate to management any and all occurrences involving staff or customers that require attention.
STANDARDS OF PERFORMANCE: The position is expected to produce good revenue to the shop. The customer satisfaction is also a key factor. The direct and indirect supervisory capabilities are expected.
IIT Roorkee invites applications from well qualified candidates for faculty positions at the level of Professor in its various academic Departments, Centres, Schools and Interdisciplinary programs. Reservation: Without any compromise on qualification, experience and competence, reservation as per Government of India rules 15%, 7 % and 27% for SCs, STs and OBCs respectively is applicable at entry level positions of Assistant Professor in Science and Technology departments. However, in recruitment of faculty posts in subjects other than science and technology reservation shall also be applied in full including for the posts of Associate Professors and Professors. Necessary certificates must be enclosed with the application form. GOI policy on reservation of faculty positions also includes persons with Physical disability. Departments: Aerospace Engineering, Chemical Engineering, Chemistry, Civil Engineering, Computer Science & Engineering, Earth Sciences, Electrical Engineering, Humanities & Social Sciences, Mathematics, Mechanical Engineering, Metallurgical Engineering and Materials Science, Physics, Energy Science & Engineering, Biosciences & Bioengineering Qualifications: Ph.D. with First class or equivalent (in terms of Grades etc.) at the preceding degree and a good academic record throughout Experience: Professor A minimum of ten years teaching/research/professional experience of which at least 4 years should be at the level of Associate Professor in a research organization or industry as on the date of application. The candidate should have demonstrated leadership in research in a specific area of specialization in terms of guidance of Ph.D. students, strong record of publications in reputed journals and conferences, patents, laboratory/course development and/or other recognized relevant professional activities.
Pay Band: PB4 (Rs.37400-67000) with Academic Grade Pay of Rs.10,500/p.m. For Direct recruits minimum pay in the Pay Band to be fixed at Rs.48,000/p.m. 1. Allowances as admissible to Central Government employees apply. 2. A Cumulative Professional Development Allowance of Rs.3.0 Lakhs in a block of 3 years is admissible to all faculty. In addition to incentives which are a part of the pay package according to 6th Pay Commission norms, the following apply: Start up grant up to a maximum limit of Rs.10 Lakhs for carrying out research projects. A 'Young Faculty Award' instituted from funds obtained by the Class of 1982, to faculty joining at the Assistant Professor of Rs.1.0 Lakh/year for the first three years after joining. Reimbursement of relocation charges of upto Rs.1.0 Lakhs for faculty from abroad for reimbursement of air fare for self and spouse and cost of transportation of goods. Reimbursement of upto Rs.50,000/for self and family and transport of goods for faculty joining from within India. An honorarium of Rs.15,000/per month to the faculty who have obtained Bhatnagar Award and to faculty who are fellows of at least two National Academies. The information sheet containing full details of the areas of specialization in which faculty are required and application form is available on the institute's website http://www.iitr.ac.in, Faculty Recruitment. The application must be complete with full details of educational qualifications including year of obtaining Ph.D., list of publications (with reprints of the best papers), teaching/ research/industrial experience, date of birth along with the names and contact details of three referees. The application may be sent to Registrar, IIT Roorkee. NOTE: Mere fulfillment of the qualifications and experience requirement laid down does not entitle a candidate to be called for interview. Candidates belonging to SC/ST communities, persons with Physical disabilities and also women candidates are exempted from payment of application fee. Also, no fee is applicable to candidates applying from abroad. Candidates other than those mentioned above, must send a Demand Draft for Rs.100/drawn on any nationalized bank payable at Mumbai, in favour of Registrar, IIT Roorkee along with the application. Persons employed in Government/Semi-Government Organization or Educational Institutions must apply through proper channel. The Institute reserves the right to fill or not to fill any or all the posts advertised.
Q3. Prepare an outline for complete faculty recruitment program for a new IIT.
Faculty recruitment process at IITs: Activity Requirement analysis - number of faculty members required, area of specialization, etc. Preparation of advertisement draft Publishing the advertisement o leading newspapers o public and non-profit agencies o internet advertising o private agencies Availability of application form Sending the received applications to the department Scrutiny of the applications received Shortlist to be sent the administration Call letter to all short listed candidates Emails (call letter) to all short listed candidates on behalf of the Head Email to all referees quoted in the CVs of candidates Reminder email to all referees Email to short listed candidates (prospective faculty members) for title and abstract of the presentation (seminar) Email to faculty@it, faculty@cse, faculty@ee, faculty@me and adjfac@it giving schedule and details of the seminar of the candidates Presentation by the candidates Collection of resumes, references, and related papers of each candidate Interview in the Board Room, Main Building Declaration of the selected candidates Offer letter (appointment letter) Acceptance letter from the candidate Joining formalities :o Joining report o Two (minimum) attestation forms. o I card form (with three passport size photographs of each family member) o Medical check up. Accommodation o Letter to Chairman, Accommodation Allotment Committee o If alloted, faculty member has to fill up the form available in o Estate Office. o After submitting the duly filled form in Estate Office, keys of the quarter are handed over. o Gas Connestion o Ration card, if required. Arrangement of Faculty cabin and other formalities o Faculty module
o o o o o
Name plate PC with LAN connection and printer Email and Internet account creation Visiting cards Stationery i. White board with markers and duster. ii. Pens, Pencils, sharpener and erasers. iii. Stapler, stapler pins, paper clips, iv. Envelopes, gum, cello tape, ruler, paper cutter, dustbin, duster cloth v. Calendar
Release pf joining order Letter for directing the salary to bank account, if needed
Q6. Explain how you would get around the problem of former employers unwilling to give bad references on their former employees.
Conducting reference audit by contacting at least two superiors, two peers and two subordinates helps increase the chance that the employer will find someone who is willing to give information about the employee. Also, making the contact by phone rather than writing might increase their belief that the information may not be tracked back to them therefore they might give out some useful information
Ch 7: Interviewing Candidates
Q5.
Pros: o In practical situations and informal environment, candidates can find their true selves. o If the interview process is stress free, the candidates can open up and recruiters will get to know more about them. o Brain teasers can be used to judge the reasoning capabilities. Cons: o A candidate who is lower on social skill but strong in technical skill may not perform that good in dining table etiquette but in this process he or she might get eliminated. o Such informal process misses out on their compatibility to the specific jobs they are hired for. o By allowing candidates to criticize openly will adversely affect morale of other candidates. Recommendations: I recommend this type of interview process for testing of behavioral skill but there must be some serious staff for technical interview. At the same time, instead of just mingling, I would have given them group activities which will require better coordination.
Q6.
Steps to avoid Corporate Head Hunters: o During the time of recruitment, it may be made mandatory for employees not to disclose any business secrets to anyone outside of the company. o Employees can be given frequent training on how to keep information secret. Potential questions for Head Hunting: o Tell me something about your team mates and their background? o Can you describe the project you are currently associated with? o What are the future projects you are going to be associated with? o When will these projects commence? o How do you perceive your present companys work culture? Given opportunity, what changes do you want to bring in your company? o What are the challenges you are facing right now in executing your project? o What are the trainings you have undergone in your company?
Hotel Paris Case: Q1. Based on what you read in this chapter, what do you suggest Director Li and her team do first with respect to training? Why?
Director Li shiould review employee performance evaluation forms to determine whether and where there are deficits. Customer feedback may also indicate whether there is a need for certain types of training.
Q2 Have Director Li and her team sufficiently investigated whether training is really needed? Why? What would you suggest?
I donot think that Li and her team have sufficiently investigated whether training is needed. Although there are large differences in such measures as spending as percentage of payroll that in itself does not mean training is lacking. On the job training costs little and may be taking place on an informal, and therefore unmeasured, basis. Additionally, such things as employee tenure may be having an effect on training costs if the hotel employees have been there for many years, they may require less training than the employees of a hotel with high turnover. Li needs to analyze the need for training more thoroughly.
Q3 Based on what you read in this chapter, and what you may access via the Web, develop a detailed training program for one of these hotel positions: security guard, housekeeper, or doorperson.
Training for a job as a valet parking attendant is a matter of practicing to be a careful and intelligent driver. Most valet companies require the candidate to have experience as a valet in order to get a job. Proper training includes practicing driving and parking a wide variety of cars and trucks with both automatic and manual transmissions. o Training Module 1: Driving laws. The candidate should study and memorize the rules, laws and regulations in state's official driver handbook that is available at local Department of Motor Vehicles. o Training Module 2: Practice driving as many vehicles. It is important that the candidate is comfortable driving the wide assortment of vehicles. These include vehicles with manual transmissions, start-button ignitions and hybrid electric engines. Practice with all sizes of cars and trucks as well from compacts to full-size SUVs. o Training Module 3: Practice people skills. Being a good valet who makes good tips is also a matter of how well the candidate interacts with different people. Teach proper social etiquette such as opening the door for a woman first, saying "thank you" and assuring the driver that his vehicle will be safe.
. Following the field experience, I intend to spend at least 3-4 years in project management and demand creation, gaining experience in: -Software Development Life Cycle -project planning -software launches - Marketing of new ideas - Advertising Subsequent to this , I intend to work as a group software project manager for 2 years. This will give me some additional experience in managing a group of products Following this, I intend to work in another company, to gain a variety of IT exposure. I hope after this I would have the necessary knowledge, experience, contacts and finances to start my own IT Firm.
Q3.Is there any other incentive plan you think will be more effective for the pressers?
The company could use several other incentive plans for the pressures such as: Combination plans (which include salary plus piece-rate incentives) Profit Sharing Pay Plans (wherein employees have a share in the companys profits) Merit Pay (higher pay for employees who are more productive)
Q4.
For the store managers and front desk quality of service is more important rather than the number of units served. Thus the company could use several incentive plans to motivate the employees to serve more clients and at the same time ensure that the quality is maintained. Some examples of such pay plans include: Profit Sharing Pay Plans Gain sharing Pay Plans Performance Based Pay Plans Annual Bonuses Recognitions Merit Based Pay Plan Stock Option Plans Team or group incentive plans
The company could use these plans either individually or in various combinations as the management feels fit.
Hotel Paris Case: Q1. Discuss what you think about the measurable criteria that Lisa and the CFO set.
I think Lisa was right in trying to implement measurable criteria but the incentive based pay was little inappropriate. In trying to link the employee performance with pay they should also include a factor of hotel performance because ultimately their aim was to increase rate and return of the guests and boost revenues. So even if the employees performed but it did not increase the revenues then this incentive based pay will not serve the purpose. Apart from that incentive based scheme was good as it will motivate the employees who are not committed as in the hotel business even one employee inappropriate behavior can make the hotel lose the employee.
Q2. List three or four specific behaviors that you would incentivize for the following groups: Front desk, Hotel Managers, Valet, Housekeepers.
Front Desk employees. They should always courteous to the employees. They should always entertain any kind of query of the customer. Even if the customer is rude they should treat them well.
Hotel Managers. They should all the things are in order,. If a customer has a problem he should see to it that it is resolved as soon as possible.. He should always be aware of the things that are happening in the hotel should not be indifferent to the things happening around him.
Valet As soon as the customer arrives they should see that they park the cars properly. He should handle the cars properly. As soon as he is called he should be come.
House Keepers They should see that the room should be ready before customer comes. If he finds any lost item of the customer then he should give it back to the customer. He should see all the equipments of the rooms are properly setup.
Q3. Layout a complete incentive plan for hotel Pariss hotel managers.
Short Term
As the customer leaves hotel should take feedback of the customer about the behavior of the employees. Based on that feedback short term incentives should be given. If a customer praises an employee then he can be rewarded. They should have schemes like Employee of the Month and have their pictures pasted on the walls of hotel which give him and other employees to work hard. Hotel could share their some portion of the yearly profit with the employees
If regular complaints are made against a particular employee then he should be penalized
Long Term Hotel should keep reserves for awarding the employees keeping in mind the long term perspective. Hotel should monitor the work of the employees over a period of time and award them if they had been consistent from the reserves hotel have kept. If the hotel is listed then they can give employee stock options to the employees.
Special Leave As an employee friendly organization, an employee can avail one day leave over and above the other leaves above mentioned for one special occasion. This can be either his/her birthday or wedding anniversary only. Compensatory Offs An employee who has worked on a holiday is eligible for a compensatory off. However, this has to be approved by the Reporting Manager with appropriate justification for such extra work and efforts. Holidays Holidays commemorating events of national, social and religious significance are offered to employees. Apart from scheduled weekend/ earned & casual leaves there are 10 days declared as paid holidays every year. Holidays list is be put up every year in January and accordingly applicable.
mind of the insured from the burden of collecting sufficient funds for the expensive medical treatments especially in todays world. However similarly in case of life insurance the employee might in some cases would be better off if the employer handed over the funds to the employee which he could adequately invest. There are also further tax benefits an employee can avail off if he contributes a part of his salary towards insurance. Thus the benefits of insurance outweigh its disadvantages and hence it is recommended to be provided by all employers. However, generalizing this is not suggested. Thus the best practice is that the employer provides an employee with a option to design his own contributions to suit their requirements after fulfilling the legal aspects to be fulfilled by the organization because in some countries companies are bound to provide insurance policies to its employees constituting a certain percentage of their income.
Ch 14: Ethical Justice And Fair Treatment in HR Management Ch 15: Labor Relations and Collective Bargaining
Q1. Discuss how to prepare for union contract negotiations.
The points to be included in Union Contract Negotiation are: o o o o o o o o o o o Management rights Union security and automatic payroll dues deduction Grievance procedures Arbitration of grievances Disciplinary procedures Compensation rates Hours of work and overtime Benefits: vacations, holidays, insurance, pensions Health and safety provisions Employee security seniority provisions, and Contract expiration date.
Q2. Compile list of factors that create dysfunctional stress for you.
Some of the factors that create dysfunctional stress are: o o o o Work Schedule Pace of work Job Security Nature of clients
According to me the nature and attitude of person towards work and life in general also affects the amount of stress a person feels. For me, peer pressure, pressure to perform in studies and future job uncertainty are the major reasons of dysfunctional stress. To cope with it I listen to music and have a good time with friends.
Country
Minimum wage
Effective
Argentina
2,300 Argentine peso about 6,962 535.53 US$ per month, paid thirteen times a year
63
Australia
570.00 Australian dollars per week; set federally by the Fair Work Australia
20,027
52
July 1, 2010
Austria
none; instead, nationwide collective bargaining agreements set minimum wages by job classification for each 14,101 industry; the accepted unofficial annual minimum wage is 12,000 to 14,000
37
N/A
Bangladesh
1,800 taka a month; set nationally every five 798 years by the National Minimum Wage Board in a tripartite forum industry
54
2007
Country
Minimum wage
Effective
by industry]
Barbados
BDS$5 per hour for household domestics and 8,208 shop assistants
37
N/A
The above data can be used to estimate the cost of living in various countries. As we can see that the figure varies a lot while deciding the pay package the management should take cost of living into consideration.
Q6.
The war veteran should have a proper orientation program to help him or her to ease in the new job. To reduce the persons stress level easier assignments should be given to the person. This will help in increasing the confidence level and get the employee involved in the present work.
6. 7. 8. 9. 10.
Hotels restriction and limitations Healthcare and insurance Passport for new joiners Corporate pension plan Welfare benefits
Q2.
According training & Development should be given preference also in abroad. The basic training modules can remain same but some cosmetic changes need to be made based on the countrys culture where the new hotel is opened. Training and Development Training and development can be initiated for a variety of reasons for an employee or group of employees. Performance appraisal will indicate whether improvement is needed. It will benchmark the status of improvement so far in a performance improvement effort. It is important as a part of an overall professional development program. Training and development should include: Communications Customer service Human relations Quality initiatives Ethics Safety Sexual harassment Computer skills
Benefits from training & development of employee: Increase job satisfaction and morale among the employees Increased employee motivation Increased efficiencies in process, resulting in financial gain Increased capacity to adopt new technologies and methods Reduced employee turnover Enhanced company image.
Q3.
I think for Paris hotel to maintain its high service quality they should set up a performance management and appraisal system. It can increase productivity of the people working in the hotel leading to financial gains. The manager should discuss with each employee their strengths and how to apply them to achieve goals leading to growth. There should be a non-threatening exchange of ideas between the manager and the employee which may help to solidify the relationship and benefit both teams. Further to set example for other employees any good working employee should be praised and awarded. This will motivate other employees as well. Another important point should be to maintain transparency and impartial behavior among employees.