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MARKETING MIX
Product Price Place Promotion
PRODUCT
Cookies, Tea, Coffee, Ice Cream -Allow for CUSTOMER FEEDBACK -Health-conscious -Local flavors -Vegetarian options
PRICE
Most expensive cookies in the world -LIFESTYLE concept -Price as a measure of QUALITY -Unique flavors- price inelastic
PLACE
Only ONE location- Esplanade Mall -More outlets would have maintenance problems -But, leads to less awareness and lower potential revenue
PROMOTION
Does not believe in Aggressive advertising -Aim to form LOYALTY relationships -Emphasize PERSONAL service -Use of road-shows and new media, e.g. Facebook