Question 1

5 out of 5 points According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____. Answer Selected Answer: b. appears when the acceptance of managerial authority is automatic Correct Answer: b. appears when the acceptance of managerial authority is automatic

Question 2
0 out of 5 points On Saturday, the manager of Tonys Pizza had to deal with an employee with a hangover, a missing server, and an unusually large number of customers. Monday was a slow day, and another employee fell asleep behind the prep table. Both employees came to work not ready to work their hardest. According to what management principle should the manager be expected to have treated these two workers? Answer Selected Answer: c. human relations approach to management Correct Answer: e. contingency approach to management Response Feedback: According to the contingency approach, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place. 5 out of 5 points Technological management involves managing the production of goods and services. Answer Selected Answer: False Correct Answer: False Response Feedback: Operations management involves managing the daily production of goods and services.

Question 3

Question 4
5 out of 5 points One of the advantages of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization. Answer Selected Answer: True Correct Answer: True

Question 5
5 out of 5 points Which of the following is an example of a closed system? Answer Selected Answer: e. none of the above Correct Answer: e. none of the above Response Feedback: Closed systems can function without interacting with their environments. None of these organizations can. 5 out of 5 points Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others. Answer Selected Answer: c. scientific management Correct Answer: c. scientific management Response Feedback: Scientific management is thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job. 0 out of 5 points Which of the following is NOT part of the principles of scientific management? Answer Selected Answer: c. Give employees rest breaks throughout the day. Correct Answer: a. Use group dynamics to ensure organizational goals are met. Response Feedback: The importance of group dynamics was not realized until the Hawthorne Studies.

Question 6

Question 7

Question 8
0 out of 5 points According to Mary Parker Follett ____. Answer Selected Answer: d. integration is the most effective approach to conflict resolution

Correct Answer: e. all of these are true

Question 9
5 out of 5 points A Gantt chart can be used to track informal communication paths. Answer Selected Answer: False Correct Answer: False Response Feedback: A Gantt chart shows which tasks must be completed at which times in order to complete a project or task. 5 out of 5 points Management ideas and practices have been used from the earliest times of recorded history. Answer Selected Answer: True Correct Answer: True

Question 10

Question 11
5 out of 5 points After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof. Answer Selected Answer: True Correct Answer: True

Question 12
5 out of 5 points Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance? Answer Selected Answer: c. Elton Mayo Correct Answer: c. Elton Mayo

Question 13
0 out of 5 points

According to Mary Parker Follett, ____ is the easiest way to deal with conflict for the moment, but it is not usually successful in the long run. Answer Selected Answer: d. compromise Correct Answer: e. domination

Question 14
5 out of 5 points Henri Fayol is responsible for developing ____. Answer Selected Answer: e. administrative management Correct Answer: e. administrative management

Question 15
5 out of 5 points Which management theorist would most likely have said, The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability? Answer Selected Answer: c. Henri Fayol Correct Answer: c. Henri Fayol Response Feedback: Note the statements emphasis on the importance of administrative management.

Question 16
5 out of 5 points A(n) ____ is a set of interrelated elements or parts that function as a whole. Answer Selected Answer: c. system Correct Answer: c. system

Question 17
5 out of 5 points

The ____ approach to management focuses on the psychological and social aspects of work. Answer Selected Answer: e. human relations Correct Answer: e. human relations

Question 18
5 out of 5 points Which management theorist would most likely have said, The greatest waste in the world comes from needless, illdirected, and ineffective motions? Answer Selected Answer: e. Frank and Lilian Gilbreth Correct Answer: e. Frank and Lilian Gilbreth Response Feedback: The Gilbreths are famous for using motion studies to reduce or eliminate unnecessary and repetitive motions. 5 out of 5 points According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other partys desires and objectives. Answer Selected Answer: e. domination Correct Answer: e. domination Response Feedback: Follett described domination as one management approach to conflict. But she believed that the best way to deal with conflict was neither domination, where one side won and the other lost, nor compromise, where each side gave up some of what they wanted, but integration. 5 out of 5 points Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____. Answer Selected Answer: d. open systems Correct Answer: d. open systems

Question 19

Question 20