Research Proposal on The Customer satisfaction of Airtel

Introduction:
All the members of our group have worked efficiently to survey the customer satisfaction of Airtel. We are very grateful to our course instructor to give us such a great opportunity to contribute in the development of our beloved nation. We would try to find out the customer satisfaction of airtel by working step by step accordingly.

Background:
Airtel Bangladesh Ltd. is a GSM-based cellular operator in Bangladesh. Airtel is the sixth mobile phone carrier to enter the Bangladesh market, and originally launched commercial operations under the brand name "Warid Telecom" on May 10, 2007. Warid Telecom International LLC, an Abu Dhabi based consortium, sold a majority 70% stake in the company to India's Bharti Airtel Limited for US$300 million.[2] Bharti Airtel Limited took management control of the company and its board, and re-branded the company's services under its own airtel brand from December 20, 2010. The Bangladesh Telecommunication Regulatory Commission approved the deal on Jan 4, 2010.

Objectives:
The main purpose & objectives of this study is To know whether the signal is good in their area To recommend measures for improving the product To know the perception & satisfaction To manage the relationship between management & customer

Methodology: We are proposing a work program based on the performance of Airtel. For smooth, systematic and effective conduct of research, we will focus on the following steps: Research Design: - There are also four basis research methods in research design stage. These are Survey method, observation method, Experience method and

secondary data study. At the time of preparing proposal we have to consider four factors Time, Cost and Nature of decision and availability of data. Sample Design: - In order to perform the research task we will need to collect sample from the population. Sample size would be 40. Samples will be selected on the basis of probability sampling.

Data Collection: - Data will be collect as per planned research design. All of our members has contributed to collect the following data.

Data Process and Analysis: - After collecting the data the next task is to organize the data for statistical analysis. From statistical tools three tools such as standard deviation, mean, mode etc