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ActiveSync Troubleshooting Utility version: 4.5.5096.0 Date/Time: 2012/04/26-19:17:47.

750 Analysis started Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater Current operating system is supported Current version of IE is supported ActiveSync version found is 4.5.5096 Outlook 0 found To synchronize e-mail, calendar appointments, and contacts with your PC, Microso ft Outlook XP (or later) must be installed Exchange server not found in Outlook profile PC is not qualified SerialUSB driver has been detected. Net start - %s Net start - These Windows services are started: Net start Net start Application Layer Gateway Service Net start Ati HotKey Poller Net start Automatic Updates Net start Bluetooth Support Service Net start COM+ Event System Net start Computer Browser Net start Cryptographic Services Net start DCOM Server Process Launcher Net start DHCP Client Net start Distributed Link Tracking Client Net start DNS Client Net start Error Reporting Service Net start Event Log Net start Fast User Switching Compatibility Net start Help and Support Net start IPSEC Services Net start Java Quick Starter Net start Juniper Unified Network Service Net start LMIGuardianSvc Net start Logical Disk Manager Net start LogMeIn Net start LogMeIn Maintenance Service Net start Microsoft Antimalware Service Net start Network Connections Net start Network Location Awareness (NLA) Net start Plug and Play Net start Print Spooler Net start Protected Storage Net start Remote Access Connection Manager Net start Remote Procedure Call (RPC) Net start Remote Registry Net start Secondary Logon Net start Security Accounts Manager Net start Security Center Net start Server Net start Shell Hardware Detection Net start SSDP Discovery Service Net start System Event Notification Net start System Restore Service Net start Task Scheduler Net start TCP/IP NetBIOS Helper Net start Telephony Net start Terminal Services

Net start Themes Net start UI Assistant Service Net start Vodafone Mobile Connect Service Net start WebClient Net start Windows Audio Net start Windows Driver Foundation - User-mode Driver Framework Net start Windows Firewall/Internet Connection Sharing (ICS) Net start Windows Image Acquisition (WIA) Net start Windows Management Instrumentation Net start Windows Time Net start Wireless Zero Configuration Net start Workstation Net start Net start - The command completed successfully. Net start Dumping Route information Route - ======================================================================== === Route - Interface List Route - 0x1 ........................... MS TCP Loopback interface Route - 0x10003 ...1c 6f 65 37 76 05 ...... Realtek PCIe GBE Family Controller Route - ======================================================================== === Route - ======================================================================== === Route - Active Routes: Route - Network Destination Netmask Gateway Interface Met ric Route 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.102 20 Route 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 Route 192.168.0.0 255.255.255.0 192.168.0.102 192.168.0.102 20 Route 192.168.0.102 255.255.255.255 127.0.0.1 127.0.0.1 20 Route 192.168.0.255 255.255.255.255 192.168.0.102 192.168.0.102 20 Route 224.0.0.0 240.0.0.0 192.168.0.102 192.168.0.102 20 Route - 255.255.255.255 255.255.255.255 192.168.0.102 192.168.0.102 1 Route - Default Gateway: 192.168.0.1 Route - ======================================================================== === Route - Persistent Routes: Route - None Dumping Ipconfig information LSP - MSAFD Tcpip [TCP/IP] Dumping LSPs information LSP - MSAFD Tcpip [UDP/IP] LSP - MSAFD Tcpip [RAW/IP] LSP - RSVP UDP Service Provider LSP - RSVP TCP Service Provider LSP - MSAFD RfComm [Bluetooth] LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{FB44B8FB-EB41-4883-B679-F584CE36FBA5}] SEQPACKET 8 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{FB44B8FB-EB41-4883-B679-F584CE36FBA5}] DATAGRAM 8 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C0856E65-8218-49A3-BFA6-DDEE6992088B}]

SEQPACKET 7 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C0856E65-8218-49A3-BFA6-DDEE6992088B}] DATAGRAM 7 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{DF460CC7-F0A1-410E-869A-F8FE082A35C5}] SEQPACKET 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{DF460CC7-F0A1-410E-869A-F8FE082A35C5}] DATAGRAM 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{64E167FF-0AC9-448B-89C3-501B27E3A0A4}] SEQPACKET 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{64E167FF-0AC9-448B-89C3-501B27E3A0A4}] DATAGRAM 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCE612B3-798F-47D2-A10E-1E1624AB6393}] SEQPACKET 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCE612B3-798F-47D2-A10E-1E1624AB6393}] DATAGRAM 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C96EE3A6-2226-4788-9202-61BBFC0F4585}] SEQPACKET 11 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C96EE3A6-2226-4788-9202-61BBFC0F4585}] DATAGRAM 11 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BAD0F642-4227-403E-8ED0-5392C71F14FE}] SEQPACKET 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BAD0F642-4227-403E-8ED0-5392C71F14FE}] DATAGRAM 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CE23E7AC-23DB-42DD-91A0-E87A580F8776}] SEQPACKET 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CE23E7AC-23DB-42DD-91A0-E87A580F8776}] DATAGRAM 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9461B115-622A-4A4D-A0A3-74B1B6498514}] SEQPACKET 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9461B115-622A-4A4D-A0A3-74B1B6498514}] DATAGRAM 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{5054FB52-66A2-4ED5-BE1C-32CFD68EEE1B}] SEQPACKET 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{5054FB52-66A2-4ED5-BE1C-32CFD68EEE1B}] DATAGRAM 5 Dumping NSPs information NSP - Tcpip NSP - NTDS NSP - Network Location Awareness (NLA) Namespace NSP - Bluetooth Namespace Dumping NDIS information Listing Network Protocols ---Point to Point Protocol Over Ethernet ------Binding Path 1 ---------Vodafone Mobile Broadband Network Adapter (Huawei) #2 ------Binding Path 2 ---------Vodafone Mobile Broadband Network Adapter (Huawei) ------Binding Path 3 ---------Realtek PCIe GBE Family Controller ------Binding Path 4 ---------Microsoft TV/Video Connection ------Binding Path 5 ---------Bluetooth Device (Personal Area Network) ------Binding Path 6 ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ---Point to Point Tunneling Protocol ---Layer 2 Tunneling Protocol ---Remote Access NDIS WAN Driver ------Binding Path 1 ---------Direct Parallel

------Binding Path 2 ---------WAN Miniport (PPPOE) ------Binding Path 3 ---------WAN Miniport (PPTP) ------Binding Path 4 ---------WAN Miniport (L2TP) ------Binding Path 5 ---------RAS Async Adapter ---NDIS Usermode I/O Protocol ------Binding Path 1 ---------Vodafone Mobile Broadband Network Adapter ------Binding Path 2 ---------Vodafone Mobile Broadband Network Adapter ------Binding Path 3 ---------Realtek PCIe GBE Family Controller ------Binding Path 4 ---------Microsoft TV/Video Connection ------Binding Path 5 ---------Bluetooth Device (Personal Area Network) ------Binding Path 6 ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ---Message-oriented TCP/IP Protocol (SMB session) ---WINS Client(TCP/IP) Protocol ------Binding Path 1 ---------Internet Protocol (TCP/IP) ---------Vodafone Mobile Broadband Network Adapter ------Binding Path 2 ---------Internet Protocol (TCP/IP) ---------Vodafone Mobile Broadband Network Adapter ------Binding Path 3 ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 4 ---------Internet Protocol (TCP/IP) ---------Realtek PCIe GBE Family Controller ------Binding Path 5 ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 6 ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 7 ---------Internet Protocol (TCP/IP) ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ------Binding Path 8 ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---Internet Protocol (TCP/IP) ------Binding Path 1 ---------Vodafone Mobile Broadband Network Adapter ------Binding Path 2 ---------Vodafone Mobile Broadband Network Adapter ------Binding Path 3 ---------1394 Net Adapter ------Binding Path 4 ---------Realtek PCIe GBE Family Controller ------Binding Path 5 ---------Microsoft TV/Video Connection ------Binding Path 6 ---------Bluetooth Device (Personal Area Network)

(Huawei) #2 (Huawei)

(Huawei) #2 (Huawei)

(Huawei) #2 (Huawei)

------Binding Path 7 ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ------Binding Path 8 ---------WAN Miniport (IP) Listing Network Services ---Juniper Network Agent ------Binding Path 1 ---------Vodafone Mobile Broadband Network Adapter (Huawei) #2 ------Binding Path 2 ---------Vodafone Mobile Broadband Network Adapter (Huawei) ------Binding Path 3 ---------Realtek PCIe GBE Family Controller ------Binding Path 4 ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ------Binding Path 5 ---------WAN Miniport (IP) ---Wireless Zero Configuration ---Steelhead ---Dial-Up Server ---Remote Access Connection Manager ---Dial-Up Client ---File and Printer Sharing for Microsoft Networks ------Binding Path 1 ---------Message-oriented TCP/IP Protocol (SMB session) ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Vodafone Mobile Broadband Network Adapter (Huawei) #2 ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Vodafone Mobile Broadband Network Adapter (Huawei) ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Realtek PCIe GBE Family Controller ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ------Binding Path 9 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---Generic Packet Classifier ---Application Layer Gateway ---NetBIOS Interface ------Binding Path 1

---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Vodafone Mobile Broadband Network Adapter (Huawei) #2 ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Vodafone Mobile Broadband Network Adapter (Huawei) ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Realtek PCIe GBE Family Controller ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------NVIDIA nForce 10/100/1000 Mbps Ethernet ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS RSVP Pinging Desktop gateway 192.168.0.1 started Ping echoed successfully Pinging Device 127.0.0.1 started Ping echoed successfully Unable to establish a connection between the PC and the device. Get up-to-date s olutions to common connection problems. Please click the following link: http://go.microsoft.com/fwlink/?LinkId=65257 The device appears to be disconnected. Please connect your device to the PC ActiveSync is performing a sync, please wait...... Searching ActiveSync log file No errors found in ActiveSync log file

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