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868 02.06.2010 .
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811.111(075.8)
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UNIT 1
MANAGEMENT EDUCATION
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Relate, relative, relatively; produce, product, production; serve, service; organize, organizer, organization;
connect, connected, connection; close, closely; science,
scientist, scientific; profit, non-profit; train, training;
effect, effective, effectiveness; just, justly; world, famous,
world-famous; found, founder, foundation; differ, different, difference; high, highly; money, monetary; grow,
growth; consume, consumer, consumption; institute,
institution; promise, promising; execute, executive.
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10
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Keys
1.2. Exercise 4. 1) at, of, in; 2) as; 3) in; 4) as, in; 5) in,
for; 6) on, ; 7) by, in; 8) of; 9) after, to; 10) in, in.
Exercise 7. 1) are; 2) was; 3) are; 4) is; 5) am; 6) is / was;
7) was; 8) is; 9) is; 10) were; 11) is; 12) is.
1.3. Exercise 8. 1) are kept; 2) told; 3) was organized;
4) has; 5) will be invited; 6) would phone; 7) are held;
8) speaks; 9) was met; 10) participated; 11) would be informed; 12) comes.
1.4. Exercise 6. l) has (got) / had (got) / will have; 2) had;
) Have got / Do have, have (got); 4) Do have / Have
got, do / have; 5) has (got); 6) had; 7) Have; 8) has (got) /
had (got); 9) have had; 10) Did have; 11) Have had;
12) will have; 13) has (got); 14) had to.
2.1. Exercise 7. 1) is serving; 2) were having; 3) will be
working; 4) was raining; 5) were doing, was checking;
6) would be waiting; 7) is coming; 8) is going; 9) are going;
10) are you doing; 11) are being typed; 12) were being
discussed; 13) is being built; 14) are reading.
2.2. Exercise 4. 1) a, d, f, g, h, i, j; 2) c, k; 3) e; 4) a;
5) b; 6) a, e, f, i; 7) c, d, i; 8) a, d, f, g, h, i, j; 9) a, b, d, f,
i; 10) a, c, d, f, h, i, j.
Exercise 8. 1) by, by; 2) by; 3) as, for / in / at; 4) in;
5) of, for, in / at; 6) with; 7) to, of; 8) for, -; 9) of, at; 10) of,
at, of.
Exercise 9. 1) to see; 2) to phone; 3) to examine; 4) to
maintain; 5) to hold; 6) to study; 7) help; 8) to see; 9) to have
got; 10) to be offered.
2.3. Exercise 8. 1) buy; 2) are owned; 3) employs; 4) are
employed; 5) heads; 6) is run; 7) chairs; 8) are chaired;
9) attend; 10) are attended.
3.1. Exercise 5. 1) as; 2) of; 3) in; 4) in / at; 5) with; 6) in;
7) of; 8) to; 9) for; 10) of, on, of, for, in.
3.2. Exercise 7. l) e; 2) g; ) ; 4) f; 5) b; 6) d; 7) c; 8) i;
9) h; 10) b; 11) j; 12) c.
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425
KEYS
Exercise 12. 1)
. 2) . (. .
.) 3) , . (. . - , .)
4) . 5) . 6)
. 7) , . 8)
. 9) . (. .
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7.2. Exercise 7. 1) doesnt do, will be fired; 2) will / shall
come and see, have; 3) work, will be promoted; 4) has
finished / finishes, will go; 5) go, will / shall be able; 6) comes,
will have been examined; 7) happens; 8) work, will pass;
9) come; 10) will / shall return, am detained. Exercise 8.
1) discussing; 2) founded; 3) closed; 4) paying; 5) finished;
6) contributing; 7) produced; 8) having signed.
8.1. Exercise 7. 1) could give; 2) were doing; 3) can steer;
4) dropped; 5) will be able; 6) was; 7) was; 8) takes; 9) hadnt
chosen; 10) had made; 11) had; 12) want.
Exercise 8. 1) get; 2) will come; 3) finish; 4) will have
finished; 5) have; 6) work; 7) will come; 8) come; 9) would
receive; 10) come.
8.2. Exercise 7. 1) can; 2) could; 3)can / could / may;
4) shant / wont be able to; 5) can / could / may; 6) cant;
7) can, cant; 8) can / could / may; 9) cant; 10) was able to.
Exercise 8. 1) Are you willing; 2) is being discussed; 3) are
being closed; 4) is the delegation arriving; 5) is advertising;
6) am looking; 7) is going; 8) is being made; 9) was being served;
10) was climbing; 11) was snowing; 12) was answering; 13) was
constantly arguing; 14) will be doing; 15) will be travelling;
16) will be discussing; 17) was having; 18) would be waiting.
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BIBLIOGRAPHY
1. Altany D. R. Where Customers Rule // Industry Week.
Cleveland, 1987, No 3.
2. Barrett C. A Perfect Time to Invest // Newsweek. February
9, 2009.
3. Blood Boils in UK Workplace // English. 2004, No 11.
4. Braham J. Difficult Employees // Industry Week.
Cleveland, 1989, No 12.
5. Carnegie D. How to Win Friends and Influence People.
.: , 2005.
6. Collins COBUILD English Language Dictionary. London
and Glasgow, 1990.
7. Connolly K., Thomas E. The Busiest Woman in Washington //
Newsweek. March 9, 2009.
8. Dale Carnegie Courses // Industry Week. Cleveland, 1989,
No 20.
9. Encyclopxdia Britannica 2008, Delux Edition. www.nd.ru
10. Foroohar R. Japan is Fading // Newsweek. August 24 &
31, 2009.
11. Gates B. Luck Plays a Role in Success // Moscow News.
1998, No 5.
12. Gates B. My Advice to Students: Education Counts //
Moscow News. 1998, No 44.
13. Gates B. What Makes a Good Manager. Here Are 10 Tips //
Moscow News. 1998, No 33.
14. Gittler H. Bosses I Have Known // Industry Week.
Cleveland, 1987, No 9.
15. Goldstein M. L. Managing the Goldcollar Worker.
Cleveland, 1985, No 18.
16. Heirs B. Managing a Thinking Team // Industry Week.
Cleveland, 1987. No 22.
17. Hille K. Taiwans richest woman is a fast rising star of
global gadget makers // Gulf News Financial Times, September
5, 2009.
18. Judge E. Chairwoman? Maybe in Norway // The Times,
April 7 2004.
19. Kane J. Top 10 Careers That Can Break Your Marriage //
English. 1998, No 13.
20. Karabell Z. Whats Good for IBM // Newsweek. August
24 & 31, 2009.
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.......................................................... 3
UNIT 1. MANAGEMENT EDUCATION ............................ 6
1.1. Management Training
in the USA and Great Britain ...................................... 6
1.2. Training of Managers in Russia ........................... 18
1.3. Alma Mater ....................................................... 26
1.4. Management Students ........................................ 34
UNIT 2. MANAGEMENT ............................................. 44
2.1. Management Science ........................................... 44
2.2. Levels of Management ........................................ 55
2.3. Company Structure ............................................ 64
UNIT 3. RECRUITMENT ............................................. 76
3.1. Executive Recruitment in the USA ....................... 76
3.2. In the Job Interview ........................................... 88
UNIT 4. LEADERSHIP ............................................... 107
4.1. Leaders and Managers ....................................... 107
4.2. Leadership Styles .............................................. 120
4.3. Inefficient Leaders ............................................ 132
UNIT 5. MANAGING EMPLOYEES .............................. 145
5.1. Creation of Working Environment ...................... 145
5.2. Managing Creative Workers ............................... 156
5.3. Handling Difficult Employees ............................. 164
UNIT 6. CUSTOMER SERVICE .................................... 175
6.1. Western Standards of Service ............................. 175
6.2. Managing Customer Service ............................... 184
6.3. Customer Service in Russia ................................ 194
UNIT 7. MISTAKES IN MANAGEMENT ...................... 205
7.1. Mismanagement in Industry ............................... 205
7.2. Ways to Make Management Effective .................. 216
UNIT 8. PERSONAL GROWTH ................................... 230
8.1. Recipe for Success in Business ............................ 230
8.2. Attaining Your Ambitions ................................. 241
8.3. Personal Contacts ............................................. 252
UNIT 9. PEOPLE IN MANAGEMENT .......................... 267
9.1. Business Promotes Peace and Progress ................ 267
9.2. Prominent Leaders and Businessmen ................... 276
9.3. Women in Management ..................................... 285
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