Si-19

Safety Tips for

Service Engineers

After Sales Service Division

Safety Tips for

Service Engineers

Table of Contents
Safety Tips for Service Engineers ................ 1
Daily Preparations ....................................... 2
The Six Fundamentals of Service ................ 4

1. Safety Tips for a Variety of Jobs .................. 5

Elevated Worksites ........................................ 5

 Electrical Servicing......................................... 9
 Welding
(Gas Welding / Arc Welding)........................ 11

 Transportation .............................................. 13
 Transportation of Hazardous Substances
(e.g. high pressure gas) ............................... 15
 Driving Safety............................................... 17
 Chemical Plants ........................................... 21
 Miscellaneous Safety Precautions ............... 23
Past Disasters .............................................. 26

2. In Case of an Accident ............................... 32

3. Service Engineer Self-evaluation Form ...... 34

Safety Tips for Service Engineers

Due to the nature of after sales service, most servicing work is performed on the customer premises.
Therefore, it is necessary for the service engineer to
be especially mindful of safety since an accident could
not only cause bodily harm to the concerned service
engineer, but it could also cause personal or property
damage to the customer and bring ill-will to the company's reputation. Furthermore, servicing on-site
often means working under a variety of adverse conditions and requires even more attention to health and
safety than the familiar conditions at the company.
For these reasons, we ask that you diligently observe
the stated principles below in performance of your various duties and pay extra special attention to health
and safety to ensure good health and spirits in the
performance of your daily work.
1) Most importantly, be sure to observe the
safety rules of the customers.
2) Perform short morning exercises to physically and mentally prepare for the start
of the day.
3) Work safely and always remember your
original purpose. (Never neglect your
duty.)
4) Be conscious of your health and maintain
good, healthy practices daily.
5) Never stick your hands into your pocket.
6) Greet people in a loud and clear voice.

Daily Preparations I
Awareness creates action.
Action creates custom.
Custom creates character.
Character creates destiny.

Daily Preparations II
First of all, give first priority to safety,
Get ready for your work without forgetting
anything,
Make an early start and keep your promise
with customers,
Behave responsibly as a representative
of the company.
Speak clearly and politely,
Act with precision and moderation,
Keep your hair short and combed,
Keep your appearance neat and clean,
Try to upgrade your skills,
Operate with extra caution and complete
the operation on your first attempt,
Explain the situation fully and courteously,
Listen attentively to customers' opinions,
Take responsibility for your work,
Complete the day's work on that day,
Clean the workplace completely,
Never forget to bid farewell to the customers upon completion of work,
Drive safely and observe all traffic regulations,
Make proposals for improvement,
Be thankful for accident-free days, and
Let's continue doing our best in our next
day's work.

The Six Fundamentals

of Service

1) Tidying up
(Seiri)

Discard unnecessary
items.

2) Organization
(Seiton)

Arrange essential items for

quick removal.

3) Cleaning
(Seiso)

Do not leave trash or

stains.

4) Cleanliness
(Seiketsu)

Keep the workplace clean.

5) Discipline
(Sitsuke)

Make rules in consultation

with all staff members and
observe them together.

6) Morale
(Shiki)

All staff members should

have the "can-do spirit."

1. Safety Tips for a Variety of Jobs

1. Elevated Worksites
Accidents caused by electric
shocks or falls from elevated
places tend to be fatal when
they happen. Listed below
are common places where
falls occur.

Footholds, ladders, stepladders, scaffold boards,
or similar.
 Pits and other openings in the floor.
 Roofs accidents during work tend to take place at
relatively low elevations such as elevations of 1-2
meters. Never consider the above-mentioned elevations low and keep your guard up.

Don't fall or drop anything.

To prevent from dropping

tools, put them in a tool bag
and tie the bag to a rope.

 Keep from slipping or

tripping.

Pay careful attention not to

slip on the roof or stairs due to
steep sides or slippery conditions.
Pay utmost care not to step
on cylinders, tools, or other
items. Doing so will result in a series of adverse conditions such as unstable footing.
Since it is easy to trip, especially when you are carrying things, be careful when you are stepping on roofing
tiles or in the ceiling. (It is recommended to use scaffold or running boards.)

 Use a safety belt.

When conducting any elevated work, be sure to use a
safety belt and a life rope. If
there are no places available
to hook on the safety belt,
use a lead rope or similar.

 Wear a hard helmet.

When conducting any elevated work, be sure to wear a
hard helmet. Furthermore,
when working in a plant, in a
machine room, on a construction site, on the rooftop
of a building, or other worksite, it goes without saying
that you should wear a hard
helmet.

 Use a protective foot

cover.

When conducting any elevated work, use foot covers

for your trouser legs.

 Precautions for use of a ladder.

When using a ladder, be careful not to let it fall.
Do not allow anyone to
go up or down the ladder people backwards.

Falling or flying objects can cause accidents.

(1) Do not allow anyone to throw objects from above.
(2) Do not store any unnecessary materials or tools in
elevated places. If you must store them in an elevated place, be sure to secure them.
(3) When using tools that can fall, attach a string to
each tool and tie the string to your safety belt.
(4) Enclose danger zones with warning ropes for falling objects and plainly display danger signs.

Example-1

Example-2
Use a bag to hold small
items, tools, and other items.

Precautions for use of three-section

extension ladders
(1) Using this ladder requires permission from your
supervisor.
(2) This ladder requires 3 people to use.
(When someone is going up or down the ladder, at
least one person is always required to keep the
ladder secure.)
(3) Do not exceed weight limits for the ladder.
(4) Use a rope to pull up charge cylinders, tools, and
other items.
(5) Submit a "Service Engineer Self-evaluation Form
,"
when using three-section extension ladders.
(6) Refer to the chart shown below when selecting ladder length.

Select a three-section extension ladder of

proper length.

2. Electrical Servicing
Receiving a shock regardless of amount of voltage
will result in a serious accident. A shock received in
an elevated place is especially dangerous since this
shock could result in a
fatal accident from falling.
 Be sure to turn switches ON or OFF with your
right hand, opposite of your heart. Do not
attempt to use a rod or other objects to operate
switches.

First, turn switches OFF.

Before starting any work, be sure
to turn the switches OFF.
Make it a rule to request the customer representative to turn the
electricity ON or shut it down.
Remember that the customer's
facilities can also be the cause of a
serious accident.
* Do not turn any power supply
switches OFF since they may be
connected to the power supply.

 Indicate that work is in progress

Be sure to put a red tag indicating"WORK IN
PROGRESS. DO NOT TURN ON POWER SUPPLY"
at the power supply switchbox in use.
Do not turn the switch ON
with a wet hand.
Never turn the air circuit
breaker OFF while in operation and the power is applied.
Check to be sure no loads
are applied and then turn the
air circuit breaker OFF.
Do not measure high voltages with a small capacity
multiple meter (from service
engineer's personal belongings).
9

 Shutoff check
Before starting work, be sure
to check with a multiple meter
that the power circuits are
shutdown.

 Discharge of phase advancing capacitor and

inverter capacitor

For any units equipped

with a capacitor, be sure
to establish grounding
and then start circuitrelated work.

 Insulation tests
When turning electricity ON
for the first time, be sure to
perform insulation tests.
Do not turn the switch ON
with wet hand.

 Signal to turn electricity ON

When turning electricity
ON, be sure to signal your
co-worker and exchange
signals for establishing
readiness.

In addition,
 Be sure to check that the circuits are shutdown, when performing megger testing and
working with high voltage circuits.

 For power circuit breakers of 600 V or more,

request that the customer representative turn
the circuit breakers ON or OFF.
10

3. Welding
(Gas Welding / Arc Welding)
Obtain permission from the customer representative
to conduct welding work (or any work involving the
use of an open flame).
No one shall be permitted to weld unless he/she has
been authorized to perform welding.

Use of protective
equipment

Be sure to wear proper protective equipment.

When performing any type
of arc welding, always be
sure to wear leather gloves.

 Keep area clear of hazardous substances or

flammable material

Check to be sure
there are no hazardous substances or
flammable
material
around the welding
worksite, and perform the work with a
bucket of water or a
fire
extinguisher
handy.
11

 Protective care
When welding in the vicinity
of flammable material, protect the material with the use
of a nonflammable protective
covering (e.g. tin plates,
asbestos, or fire-resisting
sheets).

 Pay close attention

Since the welded object
retains a high temperature
for a long time, be careful
not to burn any part of
your body. After the completion of welding, confirm
that no flames have
leaped. (Always clean up
after welding and ensure
that no source of ignition
remains.)

 Be sure to provide ventilation (exhaust).

When you work in an
enclosed room or inside a
tank, take extra care to provide ventilation (exhaust) to
the workplace due to high
possibility of explosion, fire
disaster, oxygen deprivation,
or gas poisoning.
When
required,
provide
forced ventilation to the workplace (using a fan or other
device). Avoid welding independently without a partner.

 Never weld in an atmosphere containing

chlorofluorocarbon.

Welding in area
containing chlorofluorocarbon
gas
will generate phosgene, resulting in
an imminent hazardous situation. In
this case, be sure
to provide thorough ventilation.
12

4. Transportation
Devise a proper method for transporting equipment
and materials. For heavy items, use carts, lifts, dollies
and similar equipment. Avoid depending on manpower whenever possible.
{ If you feel it is impossible to transport the
goods by yourself,
request professionals.

Teamwork

requires getting
along with coworkers.

It is important to coordinate activities by following the leader's signal.

Working alone without
communicating with coworkers will result in hazardous situations.

 Ensure transportation methods and work

setup.

Transport heavy items

under the supervision of skilled, experienced
workers.
Failure to do so is
likely to cause accidents
and
other
inconveniences.
Careful
thought
should be given to the
transportation methods, the work setup, and other work-related considerations.
13

 Follow instructions from the leader of transportation work.

Act under instructions from

the leader.
Should something fall, get
out of the way and do not
attempt to support the falling object.

 Watch your step.

Keep workplaces and
passages clean and tidy.
In dark places, provide
proper daylight and lighting.
For transportation on
rainy days or on a wet
floor, particular attention
should be given to your
step.

 Lift using your legs.

Do not attempt to transport
substantially heavy items
alone. Do not hesitate to ask
your co-workers to help you.
Be especially careful when
taking the stairs with hard-tocarry items such as R-11, N2,
or gas cylinders or other
items.
Note that bending over to lift
heavy goods may result in
low back injuries.

 Be attentive to your uniform.

Check to be sure your outer clothes
or trousers bottoms are tucked.
Be sure you are not going start
work with bare skin exposed.

14

5. Transportation hazardous substances

(e.g. high pressure gas)
Hazardous substances should be carefully transported.

No Lay Down
No lay down permitted
to transport chlorofluorocarbon,
acetylene
gas, or oxygen cylinders by car. Securely
fix to prevent them
from swaying and further arrange the cylinder caps not to face
each other.

 Keep container temperatures at 40C or less.

Since parking a car
under the scorching sun
causes a sudden rise in
temperatures inside of
the car, special attention should be paid to
the storage of containers in the automobile. If
the temperatures can
rise, take measures
such as opening the
windows or covering
with a sheet. (Laws and regulations require containers
to be kept at temperatures of 40C or less.)
15

 Warning sign
Be sure to put a warning sign stating "HIGH
PRESSURE GAS" on
service cars, respectively.

 Drive service cars with great care.

Do not make sudden starts or a stops.
Pay attention to tight
turns and carefully
steer the service car.

 Accessories for high pressure gas use

Always have and check
accessories (e.g. fire extinguisher, red tag and other
tools and equipment).
Also, make sure that the
document "Advisory note
for disasters prevention in
transport" is in the service
car.

16

6. Driving Safety
Observe the road traffic laws to ensure safe driving.

Be sure to conduct

daily start-up inspections.

Prior to departure, always be

sure to conduct the daily
start-up inspections. No one
is allowed to fill the running
schedule form by referring to
the tachograph after returning to the company.

 Strictly observe traffic

rules.

Keep patient and drive safely

even when you are in a hurry.
Be sure to drive with your
seat belt fastened.
Reckless driving such as
driving a car at excessive
speed, ignoring traffic lights,
or other violations may result
in an accident.

17

 Driving while feeling sleepy or looking aside

while driving may result in an accident.

If you are sick or overworked,

report your condition to your
supervisor and refrain from driving.
Never drive a car when you feel
sleepy. If you feel drowsy, immediately stop your car and have a
break.
Your fellow passenger should
confirm safety when making turns
across intersections.
When driving in rainy conditions, drive with caution and
pay attention to slippery conditions.

 Reverse or turn the car with caution.

Check to be sure there
are
no
obstructions
around the car and then
put the car in motion.
Your fellow passenger
should get out of the car
to give instructions.

 Securely store tools and parts on board.

Securely store the car keys to
discourage theft of the car
and/or theft or loss of tools
and parts.

18

 Do not park cars illegally.

(Explanations provided here refer to Japanese
laws. Please rewrite this section in accordance
to local laws.)
*A partial revision was made to the Road Traffic
Law.
(Enforced in January 1991)

Parking violation control has been tightened.

After repeated parking violations with a companyowned car,
A warning is given to the company.
Penalties for individual drivers (points on license
and parking fines) have been increased.
Three parking violations in one year or a flagrant
parking violation will result in a ban in the use of the
car concerned.

NOTE:
If you commit a parking
violation, make a report of
this violation to the person in
charge of vehicles.

19

Air Conditioning Service

Department of DAIKIN
INDUSTRIES, LTD. uses
the safety signs as
shown below.

20

7. Chemical plants
{ Observe customer rules and be sure
to have preliminary meetings with the
customer's representative prior to
work.
{ Request the local representative to
accompany you and receive instructions from this representative.

Do not use open

flames.

Use or borrow explosionproof type of work lights

(flashlights) specified by customers. Failing to do so may
result in ambient gases igniting and causing serious injuries or even death from
explosion,
fire, or similar
accident. For this reason,
never smoke in any place
other than designated smoking areas.

 Do not use gas leak detectors (halide type or

electric type).

If electric type gas-leak detectors are not available,

perform the following:
Use soapy water or similar test
(Do not light a match or turn
on the power supply.); use
nitrogen gas for gas leak (airtight) tests. (Never use carbon
dioxide, air, or oxygen.)

21

 Have fire extinguishers on hand at worksites.

Keep fire extinguishers handy when performing work.

Fire
extinguishers
other than halogen
ones are prohibited
from
computer
rooms.

 Do not make sparks.

Perform performance tests on pressure switches, thermostat, and other items within a casing (explosion
proof enclosure).
Be sure to turn off the power
supply before making any
adjustments. Pay extra attention not to make sparks by
hitting tools, pipes, or other
type of metal.

 Car traffic
Attach a flame protection device to the
exhaust pipe of the
service vehicle in
the specified traffic
area.
Park the service car
in places specified
by the customer. Do
not park it in the
vicinity
of
fire
hydrants or doorways.

22

8. Miscellaneous safety precautions

Recovery of refrigerants with caution
Recovery of refrigerants in
basements with caution and
provide thorough ventilation. Failing to do so may
result in a shortage of oxygen.
Toxic gases may result from
refrigerant that comes in
contact with an open flame.
If there are manholes, check to be sure there are no
workers in the manholes. Please note that refrigerants
are heavier than air and flow into low places resulting
in shortages of oxygen.
Please note that touching liquid chlorofluorocarbon will
result in frostbite.

 Operating equipment in basement

Locate emergency exits prior to working in basements.
Confirm contact information beforehand in case of
emergencies. (e.g. supervisor).
Check to be sure the ventilating equipment (exhaust) is
operational.
Put tools (hand tools necessary for services) in order.
(Keep these tools close to the area of first use.)
Conduct work in basements in teams of two people.
When working in basements or closed rooms, carry
audible alarms for detecting lack of oxygen.
Put a flashlight in your pocket (used for escape or writing report in the case of power failure).

23

 Handling and disassembly of pressure vessels

Take fall prevention measures

when using N2 or O2 cylinders.
Check for residual internal pressure prior to disassembly or
welding of pressure vessels.
When disassembling head covers, flanges, or other items from
a compressor, do not remove all
bolts at one time. Loosen bolts first to make sure there
is no internal pressure, and then remove.

 Valve opening/closing
When starting a test run of
the refrigeration unit, recheck
the valves to ensure proper
opening and closing.

 Perform halide torch method for gas (refrigerant) leak detection with caution

Confirm that the gas detector

flame is extinguished before
filling alcohol to preheating
unit.
Be careful not to overturn the
gas detector during preheating.
While the gas detector is in
use, do not operate the valve
around your face.

24

 Marine vessel
When conducting marine vessel-related work,
always complete customs procedures when
embarking and disembarking.

(1) Never jump onto or off the vessel.

For transferring from a boat to the main ship, board the
main ship after the boat has been tied up to the main
ship. Watch your step, especially when the water is
choppy.
It is easy to slip when using ship ladders to places like
the engine room. Be especially careful when carrying
tools.
Follow instructions of authorized personnel before
transporting heavy items.
For inboard work, be sure to carry a flashlight in your
pocket. If a power failure occurs, you will be able to
watch your step.

(2) Fire prevention on a vessel

When using open flames, keep a fire extinguisher
handy.
A fire in the vicinity of an oil tanker or petrochemical
complex may result in a major disaster.
Do not use welding equipment or smoke in any places
other than those designated.
After using open flames, confirm with the chief engine
engineer (or engine engineer) that clean up was thorough, and there is no danger of fire.
Operate the machine in the presence of the chief
engine engineer (or engine engineer).

25

9. Past disasters
The narratives in the following section are all true stories. Even valuable lessons learned in compensation
for disasters all become sheer nonsense, once their
endings have been known.
There is the Heinrich's famous law of 1:29:300.
According to this law, one disaster has 29 minor injuries and 300 hazardous actions resulting in injuries.
There are many disaster factors hidden around us.
With the "Safety Tips for Service Engineers" in mind,
draw lessons from past disasters and gain mastery of
them.
Note:
Sources of past disasters: Newspapers, literatures, service
engineers, Safety News, and other resources.

An
explosion
occurred when a
worker at a company lit a lighter in
the vicinity of a
storage
tank
immediately after
the tank had been
painted.
The
explosion
killed
the worker.

At a refrigeration
plant, a nearby
welding
flame
ignited a gasolinerinsing tank to
cause a sudden
explosion. Workers in the vicinity
of the tank got
burned.

26

A worker ignited a
match on board a
vessel unaware of an
oxygen leak from
welding. The match
caused the oxygen to
ignite and resulted in
an explosion that
killed the worker.

Gas leakage from a

refrigeration unit in
the
basement
machine room of a
supermarket
suffocated and killed a
security guard taking
a nap.

In
a
department
store, a burning cigarette thrown by a site
manager caused a
fire and resulted in a
disaster killing 118
people.

While
performing
ductwork, the duct
material came into
contact with electrical wires, causing
electric shocks and
resulting in the serious injuries of three
people.

27

One
co-worker
turned a switch ON
during the inspection
of an air-cooled condenser
without
checking with the
other worker. The fan
started and hit the
other worker on the
head,
killing
the
worker.
During airtight work
on board a vessel, a
nitrogen gas cylinder
toppled over to kill a
worker.

A worker lifted up his

head in the tight confines of a machine
room and hit an overhead pipe with head,
causing a laceration
to his scalp.

An

employee tried
using a stepladder
that was too short
and lost his footing.
The fall from the stepladder caused him to
break a bone.

28

Case Examples I
(Injuries requiring treatment)

A worker sat down in front of a

blackboard and worked. When
another worker tried to move the
blackboard, the blackboard overturned and a corner hit the worker
on the head, resulting in an accident
that put eight stitches in the head of
the sitting worker.
Accident involving an injury requiring five stitches in
the back of the right hand:
While servicing a model SH5LE unit, the worker
unfastened the foot bolt with a spanner. In the course
of removing the foot bolt for the compressor replacement, the worker banged his right hand hard on a
part sticking up from the bottom frame.
Fracture of left radius forearm, cracked ribs on the right side,
and contusions of the left region of the head, left shoulder,
and right chest (hospitalization):*A worker was coming down
a ladder after an on-site inspection of an outdoor unit on a
rooftop. The ladder slid out from underneath, causing the
worker to fall with the ladder.
 This worker was
not wearing a hard
hat, and the borrowed ladder was
leaning too far on a
slippery surface.

29

 Contusion of the pelvis

*A worker sat on the
top rung of a stepladder
fastening
bolts (36 mm) to fix
the motor of a screw
refrigeration
unit
using a doubleended spanner (with
a pipe added for
leverage).
Something, either the spanner from the bolt or the
extension pipe from the spanner, suddenly
came free and caused the worker to fall hard off
the stepladder.
Safety precautions for use of stepladder

Place the stepladder in a stable place.
(Place nothing around the stepladder.)
 Securely apply the stoppers.
 Set the angle of legs to 75 or less and
securely apply the stoppers.
 The foothold should have a proper width.

 Laceration to the back of left hand requiring six

stitches
A worker stood on a 1-m
high platform for the
snow protection hood of
a 120-HP air cooler
chiller (in the field
assembly process) to
mount sprays. The heel
of his safety shoes got
stuck in an angle, and he
lost his balance. As he was falling from the platform, he tried to grab the angle with his left
hand, and he cut himself on the stainless steel
cover, causing a laceration between the left
thumb and index finger.
30

Case Examples II
(Minor injuries)

While disassembling a machine, a worker carelessly touched the fin with his hand injuring his
fingers.

 While cutting welding material, the material

bounced back and cut the worker.

 Workers caught their fingers in the fitting

between the upper and lower tiers of a double
tier toolbox. However, there was no major injury,
and they only felt pain in the fingers.

 While an air conditioner was running, a worker

touched the discharge pipe to suffer minor
burns.

 While installing a unit, a worker cut his finger

with a knife in the course of stripping electrical
wires and had to put a bandage on his finger.

 While a worker was using

a pipe expansion tool, he
tried to hold the front end
of the drill with his hand.
The worker worked with
caution but put his hand
up by a reflex action. At
that time, someone next
to the worker knocked off
the hand to prevent an
injury.

31

2. In case of an accident
z In the event of an accident, follow the procedures listed below.

When a customer is injured by a machine (e.g.
due to a fire or water leakage):

Immediately report the details of the accident to your supervisor and follow the supervisor's instructions.
 Upon returning to the company, use a form specified by the
company and prepare an accident report for submission to
the company.

 When a disaster occurs during work:

Give first priority to attend the injured. Check the name and
telephone number of hospitals that treat the injured.
 Immediately report the details of the accident to your supervisor and follow the supervisor's instructions.
 Upon returning to the company, use a form specified by the
company and prepare an accident report for submission to
the company.

32

 When a traffic accident occurs:

(1) Bodily injury

Give first priority to attend the injured. Find out the
name and telephone number of hospitals that treat the
injured.
Report the accident to the police.
Find out the name, address, place of employment, telephone number, and contact information for the other
party.
Try to obtain the names and contact information of witnesses to the accident.
Immediately report the details of the accident to your
supervisor and the person in charge of vehicles and follow their instructions.
Upon returning to the company, use a form specified by
the company to prepare an accident report for submission to the Company.
(2) Property damage

Make a report of the accident to your immediate supervisor and the person in charge of vehicles and follow
their instructions.
(Do not handle the accident at your own discretion.)
Find out the name, address, place of employment, telephone number, and contact information for the other
party.
Record the type, model year, and registration number of
the other party's car.
Find out the name and telephone number of the repair
shop for the other party's car.
Record the date, time and place of the accident, and
report it to the police.
Causes and circumstances of the accident.
Upon returning to the company, use a form specified by
the company to prepare an accident report for submission to the Company.
(3) If you cannot contact your supervisor for instructions due to holidays, business trip, or other reason,
contact your insurance company immediately.

33

3. Service Engineer Self-evaluation

Form

Operation standards for service engineer selfevaluation form

Objectives: z Upgrade customer service and safety awareness

of service engineers, by implementing a hazard
prevention program for a local representative.
z Define action guidelines for service engineers to
minimize errors in judgment and actions.
Target:

All service engineers (company members, cooperative company workers, and trainees)

Implementation procedure:

Service engineers present the self-evaluation
forms to the service station representative on a
regular basis (12 forms/head/year).
 The service station representative fills out the status
on the self-evaluation form  in and, at the
same time, writes any items worthy of special
mention about the service engineer on the selfevaluation form .
 The service station representative presents copies
of the self-evaluation forms  and  to the
Administration once a month.
 If there are any problems with the work of the service engineer, the service station representative
provides on-the-job training for him and records
the results of the training to the self-evaluation
form  and keeps a record of it. (The representative adds records as needed and uses them for
training material.)
Check:

z Make monthly reports on the results at the meeting.

34

 Service Engineer Self-evaluation Form

Checking / Refrigerant charging / Cooling-system parts replacement /

Details of
Compressor replacement / Cleaning / Electronic parts replacement /
today's work
Test run / Carrying-in / Overhauling / Others (

Work representative
Model name

Name of customer

Customer caring

Item

Safety

Name of worker

Evaluation

1 Prior announcement of visiting time

YES / NO

2 Strict punctuality in keeping appointments

YES / NO

3 Greeting to person in charge / customer

YES / NO

4 Checking of requested details

YES / NO

5 Explanation of work details (in an

understandable and courteous manner)

YES / NO

6 Checking of operation

YES / NO

7 Report on work results with a service card (in an

understandable and courteous manner)

YES / NO

8 Greeting before leaving

YES / NO

9 Early report of results to the front desk

YES / NO

1 When using open flames, was there any

flammable material around the unit?

YES / NO

2 Was there the possibility of a shortage of oxygen?

YES / NO

3 Was there the possibility of items toppling over or falling off?

YES / NO

4 Was there the possibility of receiving an electric shock?

YES / NO

5 Was there handling of high-pressure gas?

YES / NO

6 Was there the possibility of being stuck or getting

caught?

YES / NO

7 Who turned OFF the power supply to the

customer's facilities?
After operation, was the power supply reset?

YES / NO

8 Who operated the valve?

After operation, was the valve reset?
9 Was the customer present or absent?

YES / NO
PRESENT / ABSENT

10 Was protective care taken around the unit?

YES / NO

11 Was the customer's property relocated or

borrowed without customer's permission?

YES / NO

12 Was there damage or soiling to the customer's

property?

YES / NO

13 Was the job site cleaned up after the completion of work?

YES / NO

35

(Today's customer caring and hazard prediction activities) Revised in July 1991

Date and hour of work

Place of work

to

on

Machine room on ___F / Veranda on ___F / On the roof /

Rooftop on ___F / Office / Residence / Service station /
Other (
)

Customer representative

Level of importance Special A / A / B / C

Reason and others

1 Reason for NO: Specified / At urgent work / Neglect / Other (

Customer caring

2 Reason for NO: (Due to no prior announcement) No appointment / Traffic jam /

Delay in the finish of preceding work / Other(
)
3 Reason for NO: Absence of person in charge / Neglect / Other (

4 Reason for NO: Absence of person in charge / Neglect / Other (

5 Reason for NO: Absence of person in charge / Neglect / Unable to

understand anyhow /Other (

6 Reason for NO: Not completed yet / Unable to perform with power supply
OFF due to overhauling / Other (
)

Safety

7 Reason for NO: Absence of person in charge / Explained with checklist /

Neglect / Other (
)
8 Reason for NO: Absence of person in charge / Neglect / Other (

9 Reason for NO: Midnight work / Neglect / Other (

14 What protective equipment was used?:

Used: Cotton work gloves / Leather gloves / Eye guard / Dust mask /
Hard hat / Safety belt / Ear plug / Other (
)
Not used

Matters to which special attention should be given:

Operated by myself according to instructions from the customer's

representative / person in charge
(Reason:

Operated by myself without the customer's permission

(Reason:

Remarks
Manager

36

Chief

 Service Engineer Self-evaluation Form 

Status of Presentation by Service Engineer

Seal of representative

37

Mar

Jan

Feb

Dec

Oct

Nov

Sep

Jul

Aug

Jun

May

Apr

Fill out this form once a month and present the copy of the
form to the Administration.

Name

In-house

Cooperative
company
workers
Service
engineer
code

Service Station

38

Dated:

1.
2.
3.
4.
5.

Others:

1.
2.
3.
4.
5.

Problems relating to safety:

1.
2.
3.
4.
5.

Problems relating to customer care:

This Form is used to describe matters to which special attention should be given, referring to the contents of the Service Engineer Self-evaluation
Form
presented by the service engineer once a the month. Present the copy of this Form together with the Service Engineer Self-evaluation
Form  to the Administration.

Name of Service Station

Check Results

 Service Engineer Self-evaluation Form 

 Service Engineer Self-evaluation Form 

On-the-job Training Record Sheet
Name of Service Engineer
Year/Month/Day
/

Advisor

Service Engineer Code

Problem

39

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5.

39

Let's follow the rules and

create an accident-free workplace.

After Sales Service Division

06,01, 1,500 AK