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Objectives
You will be able to
Identify components of a typical production system Classify production system based on various criteria Explain generalized model of production system Summarize features of service organizations Explain life cycle approach to production management
Transformation
OUTPUT
Product or Service
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Legends: P: Project Production J: Job Production B: Batch Production M: Mass Production C: Continuous Production
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Preferred Layout
Fig. Effect on some factors and preferred layout for various production systems
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Make to Order
e.g. Custom Tailored Clothing, Special Purpose M/c etc.
Assemble to Order
e.g. Computer System
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Distinctive Features of Service Organizations 1) Customer is a participant in service department Input/ Resource Immediate interaction with operation 2) Production and Consumption occur simultaneously Services not inventoried Capacity to provide service must be available when demanded 3) Service capacity is time perishable Synchronous demand/ capacity Forecasting/ capacity adjustment challenging
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Distinctive Features of Service Organizations 4) Site selection dictated by customer location Multiple, local area sites 5)Operations are labour intensive 5) Operations are labour intensive New technology difficult to implement Employees characteristics influence the services 6) Services are intangible Units of output difficult to define/ measure Q.C. system difficult to establish
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Stage
Birth of system
Decision
Goals? Product / Service? Form & Appearance of product? Technology how should the product be made? Facility Location,
Design of system
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Stage
Manning the system
Decision
Assigning jobs to workers How job to be performed, measured? Compensation of worker How to get system into operation? How long it will take to reach desired stage? How to run system- day today, improve the system, deal with problems
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Stage
Revision of the system
Decision
New technology, threats/ opportunities Revision of markets Newer methods of manufacture Newer products Innovation How does a system die? How to salvage resources? Sell out/ merger/ sell m/cs
Termination of system
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Further Readings
Industrial Engineering - Dr. Ravi Shankar Production & operations management Buffa, Edwood Industrial Engineering and production management Martand Telsang
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