Questionnaire

Title of the Research: Analytical study of appointment system in Apex hospital to enhance outpatient department services INSTRUCTIONS: 1. It is purely an educational/research effort, so please dont hesitate to reply. Be sure your identity would not be disclosed at any cost. 2. If you dont want to disclose your identity, please dont fill your particulars.
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Q.1. The appointments system is a means for health care that allows for quick booking and managing of patients appointments while eliminating the possibility of reiteration of the same time slot for different patients. a) b) c) d) Strongly agree Agree Disagree Strongly disagree

Q.2.An effective appointment system helps in reducing congestion in OPD a) b) c) d) Strongly agree Agree Disagree Strongly disagree

Q.3.An effective appointment system helps to enhance productivity of health care providers in OPD a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.4. waiting and treatment times are usually regarded as indicators of service quality a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.5. An effective appointment system indirectly improves patients care by shifting more attention to their needs a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree
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Q.6. An effective appointment system creates a user friendly 2tier interface for patients and healthcare personnel to use. a) Strongly agree b) Agree c) Indifference d) Disagree e) Strongly disagree Q.7. Appointment system helps the user to communicate with the healthcare personnel. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.8. A well-organized Appointment system reflects the management strength of any healthcare organization. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.9. Any Appointment system is the first interaction of patient with the outpatient department (OPD). a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.10. Outpatient department facilities reflect the overall picture of any healthcare organization. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree
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Q.11.Any appointment system is an integral part of outpatient department. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.12. Effective appointment system helps to reduce the conflicts between patient - patient and patient - healthcare providers in OPD. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.13. Effective appointment system helps healthcare organization and healthcare providers for better time management. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.14. Effective appointment system shows awareness of healthcare organization about importance of time of patient. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree

Q.15.Patients needs an Effective appointment system in apex hospital. a) b) c) d) e) Strongly agree Agree Indifference Disagree Strongly disagree
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Q.16.An effective appointment system should emphasize more on:a) b) c) d) e) Time consumption Reduce congestion Improve efficiency Increase number of patients All of the above

Q.17. An effective appointment system is the means of identify the productivity of OPD. a) b) c) d) Strongly agree Agree Indifference Disagree e) Strongly disagree

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