Online Quiz 01 MGT 503 P.

OF MANAGEMENT Spring 2010

Who is credited for the theory of motivation based on the hierarchy of needs? Abraham Maslow Douglas McGregor Henri Fayol Mary Parker Follett For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment? Competitor Supplier Special-interest group Government agency Social obligation is the obligation of a business to meet its: Social and technological responsibilities Economic and social responsibilities Technological and economic responsibilities Economic and legal responsibilities When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions? Planning Organizing Leading Controlling Which of the following is NOT a key element of the Total Quality Management approach? Focus on the customer Employee involvement Continuous improvement Focus on the supplier All of the following are reasons to look at theoretical perspectives of management EXCEPT: Understanding the present Source of new ideas History repeats itself Guide to action

The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Planning Organizing Leading Controlling

A manager explaining a company policy to a new employee would be acting in which of the following role? Decisional Interpersonal Organizational Informational The major contribution of the Industrial Revolution was the substitution of ________ for human power. Electricity Water power Machine power Critical thinking Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for: Top level managers First line managers Middle level managers Non managerial staff The classical view of social responsibility holds that managements only social responsibility is to: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders The sales and marketing component of e-business is: Intranet Evolution E-commerce

Extranet

Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization? Utilitarian view Principled view Rights view Theory of justice view Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are called: First-line managers Top managers Production managers Research managers Which of the following is the most ancient management monument? Select correct option:

Wall of China Egyptian Pyramid Taj Mahal Sydney Opera House Each subordinate should report to one and only one superior is called: Select correct option: Authority Unity of command Unity of direction Order Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills. Select correct option: Sales Political Interpersonal Technical Grouping activities and resources in a logical fashion is called: Select correct option: Planning Organizing Leading Controlling Estimated cost of Sydney Opera House was: Select correct option: $ 7 Million $ 102 Million $95 Million $ 60 Million

The most important point of Prof. Edward Demings Philosophy was: Select correct option: Achieving the Goals Consistency of Purpose Wastage of the resources should be minimized Collaboration among the members The organization that has developed the capacity to continuously learn, adapt, and change is called: Select correct option: Virtual organization Learning organization Traditional organization Bureaucratic organization An organizations specific environment: Select correct option: Is unique and changes with conditions Is the same regardless of the organizations age Is determined by the top level of management Is quantified to determine its existence Which of the following is a cultural measure of the degree to which people will

tolerate risk and unconventional behavior? Select correct option: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism A supervisor is teaching an employee to use a piece of equipment safely. Which of the following skill is most important for supervisorr? Select correct option: Conceptual skills Human skills Strategic skills Technical skills Which of the following is NOT an example of an organizations general environment? Select correct option: Economic conditions Political conditions Social conditions Industry conditions Social obligation is the obligation of a business to meet its: Select correct option: Social and technological responsibilities Economic and social responsibilities Technological and economic responsibilities Economic and legal responsibilities which of the following is NOT one of the four elements to a system? Select correct option: Inputs Capital Outputs Transformation processes Management science and operations management are the branches of: Select correct option: Knowledge management Total quality management Marketing management Quantitative management

Sony Corporations focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness Mega environment that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristic of a given geographic area is called: The legal-political element The economic element The international element The socio-cultural element Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions.

The study of the management function that defines goals and establishes strategies to achieve them is called: Planning Organizing Leading Controlling In which of the following categories of e-business involvement does an organization use the Internet to perform its traditional business functions better, but not to sell anything? E-business enhanced organization E-business enabled organization Total e-business organization Theoretical e-business organization When Usman decides to deploy employees to another department that is lagging behind in production, he is acting in which of the following roles? Spokesperson Negotiator Leader Resource allocator What type of an organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge? Enlightened organization Conceptualized organization Learning organization Modern organization

Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected? Justice approach Rights approach Individualism approach Utilitarianism approach Knowledge management involves encouraging the members of the organization to: Improve the educational level of the average employee Develop new training programs to help new employees Develop a corporate university

Systematically gather information and share it with others

To run organization efficiently an organization need engineering skills as well as managerial skills. This idea was given by: Robert Owen Charles Babbage Henry Towne W. Edwards Deming

Each subordinate should report to one and only one superior is called: Authority Unity of command Unity of direction Order Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Theory Y Bureaucratic Theory X Administrative Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Knowledge management Technical management

Software management

Systems management

What is the best term to describe the process of attempting to influence other people to attain the organization's objectives? Planning Organizing Leading Controlling Which of the following is NOT a key element of the Total Quality Management approach? Focus on the customer Employee involvement Continuous improvement Focus on the supplier The behaviorist Mary Parker Follett referred to integration as a process in which: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored All of the following are the characteristics of an organization EXCEPT: People

Product Purpose Structure Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as: Select correct option: Planning Organizing Implementing Control

Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior? Select correct option: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism When Usman decides to deploy employees to another department that is lagging behind in production, he is acting in which of the following roles? Select correct option: Spokesperson Negotiator Leader Resource allocator Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organizations general environment? Select correct option: Economic Political Social Technological Concern for employee motivation is most closely associated with which of the following management approach? Select correct option: Bureaucracy Organizational behavior Scientific management Systems The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling Which of the management tasks is the most important for a supervisory manager? Select correct option: Planning Organizing Controlling Staffing

Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization Which management theory focuses on managing the total organization? Select correct option: Scientific management Administrative management Behavioral management Quantitative management

The specific organizational environment includes which of the following? Select correct option: Economic factors Political conditions Technological factors Competitors Which one of the following ethical approaches exemplifies the belief that every person has fundamental human rights that should be respected as well as protected? Select correct option: Justice approach Rights approach Individualism approach Utilitarianism approach According to Adam Smith, the division of labor results in: Select correct option: Increased worker motivation Decreased worker specialization Increased worker productivity Decreased worker motivation When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Select correct option: Spokesperson Figurehead Negotiator Disturbance handler Which of the following is called an input to a system? Select correct option: Materials Products Services Employee behavior Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Select correct option: Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics