The Information Systems Infrastructure

Any area where people live or work needs a supporting infrastructure, which entails the interconnection of all basic facilities and services enabling the area to function properly. The infrastructure of a city, for example, includes components such as streets, power, telephone, water, and sewage lines but also schools, retail stores, and law enforcement.

The Need for an Information Systems Infrastructure

As people and companies rely on basic infrastructures to function, businesses also rely on an information systems infrastructure (consisting of hardware, software, networks, data, facilities, human resources, and services) to support their decision making, business processes, and competitive strategy. Business processes are the activities that organizations perform in order to reach their business goals and consist of core processes and supporting processes. The core processes make up the primary activities in the value chain; these are all the processes that are needed to manufacture goods, sell the products, provide service, and so on. Almost all of an organizations business processes depend on the underlying information systems infrastructure, albeit to different degrees. For example, an organizations management needs an infrastructure to support a variety of activities, including reliable communication networks to support collaboration between suppliers and customers, accurate and timely data and knowledge to gain business intelligence, and information systems to aid decision making and support business processes. In sum, organizations rely on a complex, interrelated information systems infrastructure to effectively thrive in the ever-increasing, competitive digital world.

Modern organizations rely heavily on their information systems infrastructure; its components include the following: Hardware Software Communications and collaboration Data and knowledge Facilities Human resources Services

1. Hardware:
The information systems hardware is an integral part of the IS infrastructure. This hardware consists not only of the computers used in an organization but also of networking hardware. While the computing hardware is integral to an organizations IS infrastructure because it is needed to store and process organizational data, the networking hardware is needed to connect the different systems to allow for collaboration and information sharing. Companies often face difficult decisions regarding their hardware. Constant innovations within the information technology sector lead to ever increasing processor speeds and storage capacities but also to rapid obsolescence.

2. Software:
Various types of software enable companies to utilize their information systems hardware and networks. This software assists organizations in executing their business processes and competitive strategy. Consequently, with increased reliance on information systems for managing the organization, effectively utilizing software resources is becoming increasingly critical and complex. For example, companies have to manage the software installed on each and every computer used, including managing updates, fixing bugs, and managing issues related to software licenses. In addition, companies have to decide whether to upgrade their

software or switch to new products and when to do so. Clearly, managing the software component of an IS infrastructure can be a daunting task.

3. Communications and Collaboration

One of the reasons why information systems in organizations have become so powerful and important is the ability to interconnect, allowing internal and external constituents to communicate and collaborate with each other. The infrastructure supporting this consists of a variety of components, such as the networking hardware and software that facilitate the interconnection of different computers, enabling collaboration literally around the world. However, having a number of interconnected computers is necessary but not sufficient for enabling communication and collaboration; companies also need various other hardware and software. For example, e-mail servers, along with communication software such as Microsoft Outlook, are needed to enable a broad range of internal and external communication. Similarly, companies have to decide on whether to utilize tools such as instant messaging and which system to use for such applications. Further, it has become increasingly important for companies to be able to utilize videoconferencing to bridge the distances between a companys offices or between a company and its business partners, saving valuable travel time and enhancing collaboration. However, as there are vast differences in terms of quality, costs, and functionality of these systems, companies have to assess their communication needs and carefully decide which combination of technologies best support the goals of the organization.

4. Data and Knowledge

Data and knowledge are probably among the most important assets an organization has, as data and knowledge are essential for both gaining business intelligence and executing business processes. Managing this resource thus requires an infrastructure with sufficient capacity, performance, and reliability. For example, companies such as Amazon.com need databases to store customer information, product information, inventory, transactions, and so on. Like Amazon.com, many companies operating in the digital world rely heavily on their databases not only to store information but also to analyze this information to gain business intelligence. For example, the main data center for United Parcel Service (UPS) handles on
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average 10 million package tracking requests per day, with peak days approaching 20 million. To support this core business process, UPS has designed a data management architecture that includes an array of Unix-based mainframes running a massive database management system.

5. Facilities
Although not directly needed to support business processes or business intelligence, specialized facilities are needed for the information systems infrastructure. While not every company needs facilities such as Googles data center in The Dalles, managers need to carefully consider where to house the different hardware, software, data centers, and so on. A normal desktop computer might not need much in terms of power, nor does it generate much heat; however, massive clusters of computers or server farms (facilities housing a vast number of servers to support the information processing needs of a large organization) have tremendous demands for reliable electricity and air-conditioning. In addition to such technical requirements, there is also the need to protect important equipment from both outside intruders and the elements, such as water or fire. The most prominent threats to an organizations IS facilities come from floods, seismic activity, rolling blackouts, hurricanes, and the potential of terrorist activities

6. Human Resources
Another issue faced by companies is the availability of a trained workforce. Although even large facilities do not require large support staff, the staff that is needed should be well trained. This is one of the issues faced by Googles new data center in The Dalles. While the construction of the facility has created a large number of construction jobs, helping the areas unemployment situation, permanent jobs will likely require special skills so that much of the workforce will be imported from other regions. For this reason, many companies try to locate facilities in common areas. For example, the automobile industry has historically been centered in Detroit, while many of the technology companies have chosen areas like Austin, Boston, San Jose, and Seattle.

7. Services
A broad range of services is the final infrastructure component. Over the past few years, this component has become increasingly important for many business organizations. Traditionally, an organization would perform all business processesfrom acquiring raw materials to selling and servicing the final productitself, no matter if these processes would be the organizations core competency or not. Today, with increasing pressures from the competition and the organizations shareholders, many processes that are not among a companys core competencies are being delegated to other organizations with considerably higher expertise. For example, business organizations turn over the management of their supply chains to logistics companies such as UPS, or organizations turn over the responsibility for the information systems infrastructure to organizations such as EDS.

Impulse
Impulse is a leading Apparel/Garments Accessories supplier and retailer in India.

Infrastructure & Technology:

Contemporary technology and state of the art infrastructure make the difference in providing an environment which inspires high level of performance of their teams servicing the customer requirements and management of the supply chain in sourcing clothing, accessories, home and other life style products. Over two hundred computers connected to central servers across multiple offices support their infrastructure. Processes like data management are supported by customized software and an updated database. There is an excellent IT team which manages and supports the complete IT network. Their offices are equipped with complete amenities to facilitate a relaxed and cheerful working atmosphere for their employees. They use tools such as Computer Aided Layer Optimization in order to check material consumption and costs and to remove wastages. It is their policy to make sure that every part of the product is tested to comply with the material requirements of the importing country, customer and end-user. They use services of the best testing labs in the country such as ITS, SGS, and others. Their technologists check that the materials and reports are as per various parameters defined by their customers and only then they give the approvals. They have upgraded communication systems for better interaction with their clients and vendors, in order to ensure smooth administration and execution of customer orders. Video Conferencing facility is available in the office for interactive discussions and meetings with their customers.

 Details for Infrastructure:

Migration: Impulse prepare "Excel template" for migration in all of its software applications that can be found in application path. They expect customer to provide data in excel format and to do migration by themselves. In case that the migration requires efforts from their technical team, then migration process will be charged as per their policy.

Migration can be done with below parameters

All masters in details Only Item master [Quick migration] Bill wise outstanding [summary data alone]

Checklist for customers to verify migration

Master verification to make sure all required attributes and price are migrated correctly Stock verification : batch wise, stock value, stock worth, etc. with the closing stock report from old software

Ledger balances and the closing balance values Verify count of values in master migrated with old software values Whatever else that is in migration scope

System requirement Minimum RAM and 1 GB HDD SPACE 40 GB

Operating System

Processor AMD Athlon

Recommended

Windows Windows 7

Vista

SP1, higher Pentium higher IV and

1 GB

1 GB

1 GB

40 GB

RDBMS : Microsoft SQL Server 2005, MSDE 2000, SQL Server 2000

Supported Accessories / Hardware Accessory Integration: Barcode Scanner, Barcode Printer, Display Pole, Cash Drawer, weighing scale. Printers Supported: 80 column dot matrix printer and Laser. Hardware Supported: ESSAE, HCL, IBM, Touch screen monitors and LCD'S, Mobile.

List of transaction Product Module Sales Transactions POS DE 5.5 Designable Default Pre-Print Plain Roll Sales Bill Delivery Note Delivery Note Return Sales Order Sales Quotation Sales Return Dispatch Stock Transfer Customers Labels Cash Hand Over / Till Management Cash counter Cash Withdrawal from counter Packing Slip Purchase Purchase Invoice Purchase Order Reorder Receipt Note Purchase Return Parcel Entry Expiry Return Transfer In *
-

Profile

Paper Type

Address

deposit

from

* -

* -

Change Selling Material Issue Physical Inventory Discrepancy Physical Stock Audit Production Detail with Excise
* * -

Stock

Service

Service Invoice Job card

Barcode

Barcode Sticker Printing Barcode sticker Printing For Sales Man code Barcode sticker Printing For Users Barcode sticker Printing For Transactions Journals Bill wise Receipts Bill wise Payments Expenses Voucher

* -

* -

Accounts Receipt Voucher Credit Note Debit Note Cheque

Note: * Available for Selected customers Yes No - Not applicable

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 Printer supported Print includes a WYSIWYG (What-You-See-Is-What-You-Get) tool [Easy Print Designer] to help them design their print profile to suit the business transactions and a run time component [Easy Print Runtime] to print the transactions. Features of Easy Print Designer Tool Easy to design print format : Drag and drop the fields in each one of the section like header, detail and footer sections Supports text [DOS] and graphical [Windows] printing Design for multiple stationary types : plain paper and pre-printed stationary Multi copy per page Labels can be designed and printing Barcode sticker can be designed and printed Designed profiles can be exported and imported Wifi printer supported Features of Easy Print Runtime Tool Select the profile to print a transaction at the time of printing Preview can be seen before printing Print both in synchronous [blocking] and asynchronous [non-blocking] modes: In

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asynchronous mode, user can resume with next transaction after the print job is submitted without waiting for the printing to complete. Export to pdf and same can be sent as a email Multi profile can be activated same time to be printed on different printers Water marking in printouts Vendor Name Barcode Scanner

Models

Technology

Specification

Wifi

PA600

Win CE 6

Min 64 Mb RAM

IPQ 210

Win CE 6

Min 64 Mb RAM

Best configuration for Impulse Operating System RAM Hard disk Microprocessor WiFi MicroSD slot Windows mobile 6 128 MB 100 GB 520 MHz Enabled Minimum 2GB

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TRAVELODGE INFRASTRUCTURE:
Travelodge is the largest hotel brand in London, Edinburgh, Birmingham and Cambridge. Around 80% of Travelodge hotels are now located in major city centres, towns and popular holiday hotspots. The Travelodge brand has a range of hotel designs including: purpose built hotels, grade ll listed buildings, office conversions, acquisitions of existing hotels and copartnerships with leading pub companies, supermarkets and retailers. Travelodge is an ecommerce business and offers its best room rate online. Today 90% of room bookings are via Travelodge.co.uk.Last year, Travelodge sold c7 million rooms, 40% of these were for 29 or below. One million rooms were at 19 or below The Travelodge Revenue team daily check the rates of every hotel in the UK, to ensure that Travelodge room rates are the most competitive within the marketplace. Travelodge has signed a distribution deal with Amadeus; Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry. Travelodges 490 hotels in the UK, Ireland and Spain are now available through the global distribution system (GDS) via its Amadeus Selling Platform and Hotels Plus booking tool. Travelodge rooms can also be booked through Amadeus e-Travel Management, a selfbooking tool designed for corporate travelers, as well as being available to online travel sites and third party developers using Amadeus Web Services. The comprehensive contract with Pegasus solution provides a total enterprise solution that includes central reservations system (CRS) and property management system (PMS) applications and data hosting, and Internet hotel connectivity/distribution, and Travelodge's branded Web site, www.travelodge.co.uk, is being Powered by Pegasus a leading worldwide provider of hotel technology and services. Web-based PMS offered on a pure application service provider (ASP) basis. Travelodge's properties migrated from the LodgeLink PMS to the PegasusCentral PMS. Travelodge's properties use PegasusCentral via the Internet to manage daily on-site operations of all hotel departments, such as check-in and checkout of hotel guests, sales and financial tracking and forecasting, comprehensive guest profiles, and inventory management,

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substantially increasing the PMS capabilities of Travelodge's 490 properties. PegasusCentral is centrally hosted in Pegasus' data centre in Phoenix. Ariz. Central Reservations system Service agreement also includes the continuation of a CRS outsourcing agreement that Travelodge has had with Pegasus since 1994. Pegasus Solutions will continue to house and host Travelodge properties' hotel inventory and rates in Pegasus' robust RezView(R) CRS in Phoenix. Using Pegasus' Web-based NetRez tool to access the CRS, Travelodge can effectively access and manage its CRS hotel inventory and rates 24/7. The majority of Travelodge's room reservations are made via the budget hotel company's U.K. voice centre, where 200 reservations agents use Pegasus' RezView CRS to make hotel bookings. Through a direct interface between the RezView CRS and the PegasusCentral PMS, Travelodge will be able to achieve a single, logical database of hotel inventory and rates and have a 100 percent view from either system at any time. GDS Connectivity Travelodge also continues to connect to Pegasus' Electronic Distribution Switch for seamless connectivity between the budget hotel company's CRS and the GDSs, such as Amadeus, Galileo, Sabre and Worldspan. Used by travel agents and some Web sites, the GDS computer systems can access Travelodge's CRS for hotel inventory and rates and to make reservations with instant confirmations. Travelodge properties are bookable under the GDS chain code "TG."Travelodge Web Site Powered by Pegasus(TM)Also wrapped into the comprehensive agreement is a NetBooker(TM) renewal. Travelodge's proprietary Web site

www.travelodge.co.uk, which is available in five languages, has been powered by Pegasus for Internet bookings since 2000. Using Pegasus' NetBooker booking engine, Travelodge's guests are able to make real-time Internet reservations and access negotiated rates through the RezView CRS. Internet Distribution In addition, Travelodge maintains its connection to Pegasus for distributing hotel availability, room rates and content via the Internet. With Travelodge's CRS connection to Pegasus'
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Electronic Distribution Switch, select third-party Web sites in Pegasus' Online Distribution Network, such as Superbreak.com, have instant access to Travelodge properties' inventory and rates for real-time reservations. Travelodge's hotels are included in Pegasus' Online Distribution Database of approximately 44,000 hotels worldwide, with 40 percent of properties outside the United States. Pegasus' Online Distribution Database feeds more than 75,000 images and detailed property information to the thousands of Web sites in Pegasus' Online Distribution Network. A sampling of European Web sites Powered by Pegasus includes lastminute.com, Hotel net Web Site, HotelHub.net, ebookers, laterooms.com, ThePlaceToStay.co.uk, Bedhunter.com and Direct-Hotels.co.uk.Travelodge's centralized control of rates and inventory through Pegasus' comprehensive enterprise solution ensures last-room availability through all distribution channels.

TECHNOLOGY REQUIRED FOR TRAVELODGE:

Opera Property Management System The OPERA enterprise solution is Travelodges premier property management software, MICROS Systems Solution is Opera a full Enterprise featured,

integrated, web enabled, multilingual and scalable suite of products industry. for Built the hospitality around the

Oracle database management system, speed, reliability, functionality and ease of use are built into Operas design.OPERA PMS provides all the tools, that staff needs for doing their day-to-day jobs handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating the needs of inhouse guests, and handling accounting and billing. The property management software is
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configurable to each propertys specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database. OPERA Property Management System is fully integrated with Sales and Catering, Gaming and Comp Accounting, Vacation Ownership System, Quality Management System, and The central reservation System; and OCIS, The Customer Information System. Required configuration of computer workstations (minimum): RAM -512 MB (Windows 2003 ). 2 GHz Pentium 4 Processor. 40 GB Hard Drive. 100 Base-T Network Adapter, Gigabit Preferred. High speed (20 MBPS) internet access with a static IP address.(B.T) Opera PMS (Reservation System) Internet Explorer 7/8 Adobe Reader 8/9 Mcfee Antivirus

Electronic Key Card Utilizing a Windows software platform, VISION by VingCard hotel lock system is easy to interface to OPERA PMS (Property

Management System) Windows 2003VISION hotel lock system offers a range of possibilities to choose from for your server and workstation needs. You may prefer to integrate VISION onto your existing PMS workstations and server, select a specially designed VISION touchscreen workstation or any other

Windows-based workstation By combining "who", "where" and "when" definitions into precisely defined user-groups, VISION by VingCard hotel locks system provides flexible
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access management control that is far more powerful than the fixed hierarchical structures of many other hotel lock systems. In other words, you can control exactly who has access to every door on the property, and when. The dedicated portable LockLink interrogation and programming unit allows you to view the last 100 locking events right at the guestroom lock. Simply plug the unit into any hotel door lock to program it, or to view and download the hotel lock events from the entry log audit trail.

Retail Credit Card Processing Travelodge is doing business face to face; accepting credit card processing has become a necessity. Whether customer using store, restaurant or kiosk, Merchant Warehouse can help your business set up a merchant account and accept credit cards . How Retail Credit Card Processing Works: The model below describes how credit card processing works in a typical storefront environment. 1. The receptionist slides the customer's card through the credit card terminal and enters the sale amount. The terminal then connects to Merchant Warehouses processor for

authorization. 2. The processor passes that information onto the bank that issued the credit card where the bank checks to see if the card is valid and see if the charge amount is available on the card. 3. The issuing bank sends back an approval number or a decline message to Merchant Warehouses processor. 4. The information is passed back to the credit card terminal which prints a receipt for the customer to sign if the card is approved. It takes approximately 12-15 seconds to complete steps 1-4 on a credit card machine using a phone line. The newer internet enabled machines can cut this time to just a few seconds.
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5. At the end of the day the merchant must "settle" or "batch out" their terminal which will begin the final process of the transaction. In most cases Merchant Warehouse can automatically settle the transactions at a specified time each day. Once the settlement process is initiated the funds are transferred from the card issuing bank and are electronically deposits them into the merchant's checking account. It typically takes no more than two business days from the time of the original transaction for the funds to reach the merchant's checking account.

Walkie-Talkie: Advanced communications throughout any business, large or small, is vital for success and future growth. Communication is one of the main components to building a strong team of employees, especially Travelodge equip members of their staff with a set of walkie-talkies which have improved overall function as a business and as a team. Walkie-talkies work in fairly simple manner. Through the use of frequencies, communication is possible. Simply push and hold the button on the walkie-talkie while you talk into the walkie-talkie's microphone. This sound is then transmitted through the air using radio waves. These radio waves are then picked up by another walkie-talkie, and turned back into sound.

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IT Infrastructure Case Study

Baldwin-Wallace College Conservatory of Music
Baldwin-Wallace College in Berea, Ohio, is in the midst of a $20.6 million -- $1.2 million of which represents the information technology (IT) portion -- construction project that will double the physical size of its Conservatory of Music. Expected to be completed by the fall of 2011, the project includes major renovations and new construction; joining two existing campus buildings with the adjacent church complex. Upfront planning is crucial to ensure a good IT installation that meets all the needs of their students and professors and wisely uses capital funds. Here are the basic concepts involved in IT system planning and infrastructure. Greg Flanik and Daniel Stilla from Baldwin-Wallaces IT department provided Buildipedia a look into the planning and technologies involved in getting their new building wired for sound.

Connecting to Existing IT Infrastructure

Whenever a new building or building expansion is proposed, the first planning task is to determine the most efficient route and method to connect to the campuss existing IT infrastructure. Like most campus environments, most of Baldwin-Wallaces main campus IT backbone is a buried network of conduits accessible by service manholes. Contained within these conduit runs are copper cables for telephone service, coaxial cable for television, and fiber-optic cables for data (computer) networks and fire alarm systems. An increasingly common option for new telephone service is the Voice over Internet Protocol (VOIP) network. VOIP allows the current data network (wired and wireless) to be used as the conductor for telephone service as well as for data networks, reducing the need for separate copper telephone cabling (minimal copper cable is necessary for emergency services). If a new building project is conveniently located near established IT infrastructure, an existing manhole can be used as a node for system expansion. If a new campus building is remotely located such that adding a segment of buried conduit/cabling from an existing manhole is not practical, leasing utility pole rights-of-way to string overhead copper and
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fiber-optic cables is a common alternative. A good example of this approach is BaldwinWallaces IT connection to their Building and Grounds building, which relies upon utility pole conductor runs along Bagley Road in Berea.

Baldwin-Wallace College Conservatory of Music

The IT planning for the Conservatory of Music expansion followed the norm, and a connection point to the existing IT infrastructure was identified as the first step. Most of the Conservatory of Music project site was currently connected to the colleges network infrastructure. Stilla was able to plan the required network expansion from the infrastructure currently in place.The next step was to identify where network closets within the building complex will be required. Network closets, or propagation points, are accessible IT utility rooms within each building space. Network closets contain network switches that connect all the buildings IT devices from every possible end-user location in a building back to the main IT infrastructure. Three network closets are necessary for the new conservatory building, which involves renovating and connecting two existing campus buildings (Kulas Hall and Merner-Pfeiffer Hall) to a renovated church (formerly the First Congregational United Church of Christ in Berea). Two of the three required network closets were already located in Kulas Hall and Merner-Pfeiffer Hall. The third network closet needed to be placed in the former church building, which represented some challenges due to its massive stone walls. For several reasons, its very important for the IT specialists to be involved in new floor plan development from the very beginning. If they are not involved, expensive or visually unappealing IT system retrofits (i.e., conduit runs attached to outside walls) could be necessary. Stilla describes several of the components required when planning network closets for a building. 1. The interior Ethernet cabling, which connects all of a buildings IT devices to a network closet, should not be run in distances that exceed 300-0". Distances greater than 300-0" will reduce the performance characteristics of the Ethernet cabling and play an integral part in where the network closet will be located.
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2. Water piping should not be located within, or run through, the network closet spaces in a building. Theres risk of damage to expensive IT components if a pipe leak should occur. An option is to reroute water pipes away from a buildings preferred network closet location, but this adds to a projects cost. Other building systems placed too close to a network closet (i.e., HVAC) tend to create radio-frequency (RF) interference that impacts the function of various IT components. 3. Partnering with an architectural--engineering firm (Weber Murphy Fox for this project) should ensure that network closet locations, conduits, conductors, and IT devices are accurately specified in the final construction documents.

Tracing Back to the Server Room

The goal of good IT planning is to ensure that all the envisioned IT devices within a new building can be efficiently connected to the campus network infrastructure, using existing IT infrastructure to the maximum possible extent. The sequence of basic hardware to consider is:

A computer jack, "smart" board, projector, or other IT device planned at each enduser location (i.e,. a student or professor workstation in a classroom);

Ethernet cable runs to connect each end-user IT device to a network closet; Switch devices in the network closets to connect all Ethernet-based hardware to the campus network via fiber optics; and finally

The main data center.

Flanik and Stilla outline the specific details of whats involved in their IT infrastructure components and trace through their entire system, from classroom end-user back to their server room.

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 Wired Network Components

A student attending class might plug a laptop computer into the campus network via a network jack. Data are passed through the jack to a network closet via category 5e Ethernet cables. Ethernet cabling is eight strands of color-coded copper conductor terminated in an 8pin plastic jack. As Stilla points out, just because a computer jack is installed in a building space, thats not an immediate indication that its functional to a user -although most are, sometime jacks are installed and labeled as spare for redundancy and future expansion. Each jack must be physically and individually connected with Ethernet cable to a patch panel in a network closet to be operational. Within each network closet, patch panels are plugged into network switches that communicate with the main data center via the fiber optic cables of the campus IT infrastructure. An important component of the network switches installed in the network closets are gigabit interface converters (GBICs), which can convert electronic signals sent through metal conductor (Ethernet) cables to light signals sent through the campus fiber-optic cables via LEDs or lasers. There are two types of fiber optic cables commonly used by building owners like BaldwinWallace and found in their buried IT utility network. These are 62.5/125 multi-mode fiber optic cables and 8/125 single-mode fiber optic cables.

Single-mode fiber optic cables offer higher transmission rates over greater distances, but are more expensive.

Multi-mode fiber optic cables carry high bandwidth at high speed, but are more limited for distance.

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 Wireless Network Components

The wireless aspect of these networks refers only to the wireless (RF) communications between a wireless-capable device and a wireless Access Point (AP), which is actually a physical device located nearby in the building space. The APs are actually hard-wired devices, though. Stilla describes the AP connections to the network closets in much the same way that a wired computer jack would be connected -- via Ethernet cable. Baldwin Wallace uses a Cisco wireless network system. Two Cisco wireless 5500 series controllers are located in the server room. Part of this wireless vendor package includes software that can actively identify hotspots (or areas of wireless RF coverage or lack thereof) within a floor plan. Proposed wall materials and thicknesses are entered as programmable inputs into the software. This advanced analysis helps ensure that the installed APs will be placed to best serve the building occupants wireless needs. Its particularly important to conduct this type of wireless survey when the project involves renovations to an old stone church building with dense walls that can impede RF signals. Often mysterious to those not directly involved in this industry, Baldwin-Wallaces infrastructure and state-of-the-art IT planning offers a behind-the-scenes look at modern IT infrastructure.

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Taj Gateway
Software installed for MIS : Front office , checking: Fidelio software Dos based software

Resturant bill:
Showman pose software Windows base software Also useful for CRM The fidelio and showman pose software run by IBM server which is XX 3760 Both software use at mis and tps level and they are use as groupwise.

Back up:
Atempo software back up to Mumbai Orian software back up at midnight mannually

Fizilla software back up to baroda Attepo is a push mail system software For inward mass communication of taj group they prefer to use taj buzz

ERP system: Erp system is ORACLE based All the softwares developed by MICROS software company which is germany base company
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BIBLIOGRAPHY

http://www.zota.ase.ro/simp/Managing%20the%20IS%20Infrastructure.pdf http://impulse.co.in/Infrastructure-Technology.aspx
http://buildipedia.com/operations/facility-management-technologies/it-infrastructure-casestudy-baldwin-wallace-college-conservatory-of-music www.travelodge.co.uk www.hospitalitynews.co.uk www.micro.co.uk

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