Customer Returns

RGL Consultancy aug.
2010
Customer Returns v0
www.rglconsultancy.nl
Customer Returns
CONTENTS: 1) 2) 3) 4) Introduction Customizing settings Master data settings Process demonstration
Page 2 2 9 11
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RGL Consultancy aug. 2010 1) Introduction
Customer Returns v0
When customers are not satisfied with the product they received, they may return these products. This document details the steps to be taken to take the stock back into a HUM warehouse. First some of the relevant customizing and master data settings will be shown, then a demonstration of the process will be given.
2) Customizing settings Sales order Type:

Standard SAP sales order type RE customer returns will be used. Its configuration is as follows: Call up the customizing transaction as follows: IMG Sales and Distribution Sales Sales Documents Sales Menu Path Document Header Define Sales Document Types Tr. code / Table VOV8 / TVAK
Click on button
and fill in the sales area and sales document type.
Click on button
Select the line and then click on button
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RGL Consultancy aug. 2010
Customer Returns v0
Further we need to check if the sales area 1000/10/00 which is planned to be used is assigned to this sales order type.
Call up the customizing transaction as follows:

Menu Path IMG Sales and Distribution Sales Sales Documents Sales Document Header Assign Sales Area To Sales Document Types
Assign sales order types permitted for sales areas

Tr. code / Table - / TVAKZ
Click on button
and fill in the sales area and sales document type.
Click on button
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Customer Returns v0
Delivery Type:
Which delivery type is follow up document for sales order type RE?
Call up the customizing transaction as follows: IMG Logistics Execution Shipping Copying Control Menu Path Specify Copy Control for Deliveries
Tr. code / Table VTLA / TVCPL
Click on button
Fill in the delivery and sales document type, then click on button
Select the line with LR and then click on button
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Customer Returns v0
Details of delivery type LR. Call up the customizing transaction as follows: IMG Logistics Execution Shipping Deliveries Define Menu Path Delivery Types
Tr. code / Table 0VLK / TVLK
Select the line with LR and then click on button
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Customer Returns v0
Billing Type: Which billing type is follow up document of delivery type LR? Call up the customizing transaction as follows:
Menu Path Tr. code / Table IMG Sales and Distribution Billing Billing Documents Maintain Copying Control For Billing Documents Copying control: Delivery document to billing document VTFL / TVCPF
Click on button
Fill in the billing and delivery type, then click on button
However, as no copying requirements are defined on header level, no billing document can be created from delivery type LR. Therefore we check if something has been defined for sales document RE to billing document RE.
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Customer Returns v0
Call up the customizing transaction as follows: IMG Sales and Distribution Billing Billing Documents Maintain Menu Path Copying Control For Billing Documents Copying control: Sales document to billing document Tr. code / Table VTFA / TVCPF
Click on button
Fill in the billing and sales document type, then click on button
Select the line with RE and then click on button
We see that copy rule 001 is defined. Details of billing type RE.
Call up the customizing transaction as follows: IMG Sales and Distribution Sales Sales Documents Billing Menu Path Billing Documents Define Billing Types Define Billing Types Tr. code / Table VOFA / TVFK
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Customer Returns v0
Select the line with RE and then click on button
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RGL Consultancy aug. 2010 3) Master data settings
Customer Returns v0
Output condition WMTA: A WMTA output has been created to automatically create the Transfer Order(TO) for the return delivery. Call up the transaction as follows: Logistics Logistics Execution Master Data Output Shipping Menu Path Outbound Deliveries Change Transaction code VV22
Enter output type and then click on button
Then click on button
Click on button
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Customer Returns v0
Click on button
3 times to leave this transaction.
Output condition RD00: Created Billing output RD00 to enable the sending of a printed invoice to the customer. Call up following transaction: Menu Path Logistics Sales and Distribution Master Data Output Billing Document Create Transaction Code VV31
Enter output type and then click on button
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Customer Returns v0
Enter partner function, medium and Date, then click on button
4) Process demonstration Bin Status Report:

Call up the transaction as follows: Logistics Logistics Execution Internal Whse Processes Bins and Stock Menu Path Display Bin Status Report Transaction Code LX03
The business case is that customer 2500 has returned 1 pallet of material QS6X20 which appeared to be ok and needs to be taken back into unrestricted-use stock.
Create Return Sales Order:

Call up following transaction: Menu Path Logistics Sales and Distribution Sales Order Create Transaction Code VA01
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Customer Returns v0
Enter the order type RE and the sales area , then click on button
Click on button
Note that I have entered storage location 2000 as the receiving storage location. When the returned stock is posted it will have stock category R(returns), which will differentiate it from other stock.
Create Return delivery, Pack the Goods and Post Goods Receipt:
Call up following transaction: Menu Path Logistics Sales and Distribution Shipping and Transportation Outbound Delivery Create Transaction Code VL01N
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Customer Returns v0
Enter shipping point, selection date, sales order no. and delivery type then click on button
We need to pack the stock manually. Click on button Create a HU by entering a packing material, then click on button .
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Customer Returns v0
Next go back by clicking on button Click on button
Display the document flow of the delivery. Call up following transaction: Menu Path Logistics Sales and Distribution Shipping and Transportation Outbound Delivery Display Transaction Code VL03N
Enter delivery no., if not already defaulted. Click on button
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Customer Returns v0
Note the internal HU no. and the GD ret.del. returns document. Display doc. 4900036632 to check the movement type.
Note that at this point no Accounting document has been created(see warning message below), because only after inspection of the stock we will know how to value the goods.
With the Bin report (tx LX03) we check the stock situation after this goods receipt.
Check the line with stock category R and make a note of the HU 110005670000007418.
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Customer Returns v0
Transfer Posting of Returns stock to unrestricted-use: Suppose the stock is ok and can be made available to other customers. Than we need to create an inbound delivery to take it into stock.
Call up the transaction as follows: Logistics Materials Management Inventory Management Goods Menu Path Movement Goods Movement (MIGO) Transaction Code MIGO
Enter the above data then hit the keyboard ENTER button. Note the movement type proposed by the system which needs to be 453. If everything is ok then click on button This creates the following posting change delivery document.
Display the delivery in change mode. Call up following transaction: Menu Path Logistics Sales and Distribution Shipping and Transportation Outbound Delivery Change Transaction Code VL02N
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Customer Returns v0
Enter delivery no., if not already defaulted. Click on button
As can be seen the TO has been created automatically and is also already confirmed. We now only have to post the Goods Issue. Click on button and then on button
Now click on button
(display document flow)
Display document 4900036633. Position the cursor on its line and then click on button .
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Customer Returns v0
Now you can see that the accounting document has finally been posted and the goods are thus valuated.
Transfer the stock from the receiving area to a High Rack bin:
Call up the transaction as follows: Logistics Logistics Execution Internal Whse Processes Stock Transfer Menu Path Create Transfer Order Move Storage Unit Transaction Code LT09
Enter the HU no. and set background processing. Click on button or hit the keyboard ENTER key.
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Customer Returns v0
Display TO Call up the transaction as follows: Logistics Logistics Execution Internal Whse Processes Stock Transfer Menu Path Display Transfer Order Single Document Transaction Code LT21
Using the Putaway strategy, bin 03-01-04 was found in storage type 001, section 002.
Confirm TO(goods have been Putaway):

Call up the transaction as follows: Logistics Logistics Execution Internal Whse Processes Stock Transfer Menu Path Confirm Transfer Order Single Document In One Step Transaction Code LT12
Click on button
or hit the keyboard ENTER key.
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Customer Returns v0
Finally we check the end situation in the warehouse with the Bin status report (tx LX03).
Create credit note:

First remove billing block from sales order 60000132.
Click on button
Billing:
Call up following transaction: Menu Path Logistics Sales and Distribution Billing Billing Document Create Transaction Code VF01
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Customer Returns v0
Enter sales order no. then click on button
or hit the keyboard ENTER key.
Click on button
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Customer Returns

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RGL Consultancy aug.

CONTENTS: 1) 2) 3) 4) Introduction Customizing settings Master data settings Process demonstration

RGL Consultancy aug. 2010 1) Introduction

2) Customizing settings Sales order Type:

and fill in the sales area and sales document type.

Select the line and then click on button

RGL Consultancy aug. 2010

Call up the customizing transaction as follows:

Assign sales order types permitted for sales areas

and fill in the sales area and sales document type.

RGL Consultancy aug. 2010

Select the line with LR and then click on button

RGL Consultancy aug. 2010

Select the line with LR and then click on button

RGL Consultancy aug. 2010

Fill in the billing and delivery type, then click on button

RGL Consultancy aug. 2010

Select the line with RE and then click on button

RGL Consultancy aug. 2010

Select the line with RE and then click on button

RGL Consultancy aug. 2010 3) Master data settings

Enter output type and then click on button

Then click on button

RGL Consultancy aug. 2010

3 times to leave this transaction.

Enter output type and then click on button

Then click on button

RGL Consultancy aug. 2010

Enter partner function, medium and Date, then click on button

4) Process demonstration Bin Status Report:

Create Return Sales Order:

RGL Consultancy aug. 2010

RGL Consultancy aug. 2010

RGL Consultancy aug. 2010

Next go back by clicking on button Click on button

Enter delivery no., if not already defaulted. Click on button

RGL Consultancy aug. 2010

RGL Consultancy aug. 2010

RGL Consultancy aug. 2010

Enter delivery no., if not already defaulted. Click on button

Now click on button

(display document flow)

Then click on button

RGL Consultancy aug. 2010

RGL Consultancy aug. 2010

Confirm TO(goods have been Putaway):

or hit the keyboard ENTER key.

RGL Consultancy aug. 2010

Create credit note:

RGL Consultancy aug. 2010

Enter sales order no. then click on button

or hit the keyboard ENTER key.

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