Change Request Id and Docs Open reference CRQ000000046321 Reason for the Change 1. Description of change 2.

Justification for this change 3. Business reason Switch firmware upgrade We have to upgrade the firmware of the switches in Aberdeen and Edinburgh Requirement from IT Server / Device information (Actual work to be carried out) Device: Switches in Aberdeen and Edinburgh The existing firmware in all the switches are 12.6.1.3 version and we will upgra de it to the latest 15.1.2.12 version. Prior to the change, necessary backups will be taken to ensure that there is no outage. Server Operating System NO All Services / Infrastructure Affected (list applications) pacted Users will be im

Is this part of the BCP setup? (Please see footnote) No All applications running on the server Applications are dependent of the switch es Application contact for the server (HCL / Business) Anush Santhanam Impact Analysis All IT services will be down during the time frame Impact Analysis for Risk of Change Failure Users will not be able to access remote.cmck.com during the change Customer Stakeholder/Stakeholder acceptance List Stakeholders name- Dawn Chalmers / Anush Santhanam Change Date and Time (BST OR GMT) converted into CEE local time if applicable Date: 19th July 2012 Time: 20:00 22:00 Hrs BST Duration: 2 Hr Is Downtime Required? Yes If service downtime then who needs to be notified (Which offices or provide dist ribution list) All Aberdeen and Edinburgh users need to be notified Are communications required after the change? If so, Who will send the comms To what audience Please note that the change manager should always be informed and the ticket upd ated accordingly Yes Is this Change tested in CMCK environment? If So, Please provide previous change request # or docs ref # etc. The similar rollout has been successful complete d in other locations and this will be identical change Post Test Plan (After Change) - Docs Open reference 73209249 Implementation Plan - Docs Open reference 73209107 Roll back Plan - Docs Open reference The Roll back plan is to restore the old image to the switches Is Vendor Coordination required? Please State No Is Hands On Contact required? If So, Please provide engineer name and contact de tails Site admin / Dawn and Helen Technical Approver (Name and Contact Details) Anush Santhanam Has the CI been Modified, upgraded or changed? No If so what has changed and has remedy been updated? (Enter details of CI and cha nges) No Is Citrix impacted? If So, Please State No Are Backups affected? If So, Please State No Is there any Impact on Business Continuity Plan? If So, Please State No

Can this Change be done during the Monthly maintenance slot? If not please indic ate briefly the reason for this Proactive maintenance. Has functional changes to relevant documentation been done? Also what has this c hanged from the users perspective? Have we updated the quick reference guide for the users? No change from the user perspective. If the following services are being modified in London please be aware that this has to be replicated in Bristol as well as part of the BCP:Email Blackberry Docsopen Winscribe Spark CC Elite Mailsweeper Printer DWA