Physical Address: Office Suite No.

204 Queensgate House Mbabane Mobile +268 76862805 Landline +268 77120352 Fax +27 086 571 4523 E mail info@cotconsultants.com www.cotcosultants.com

COURSE INTRODUCTION: TRAVEL AND LOGISTICS MANAGEMENT This course prepares the new entrant to the managed travel practice and builds and sharpens the skills of those already in the corporate travel field. It seeks to develop the fundamental skills and appreciation of the business travel environment, preparing the practitioners to operate efficiently in a customer or supplier organisation. This programme provides participants with a structured approach to the fundamentals of business management. It has been re-formulated with the latest globally accepted best practices, concepts, tools, skills and know-how required to optimise a company's travel spending and Corporate Travel ROI. Completing this intensive 5 day programme is the pathway to attaining the global travel professional expertise, earning this certification enhances your aptitude as an international business travel professional serious about investing time and effort into your work. You will also advance your job knowledge and credibility, essentially for furthering one's career and improving interaction with customers of global standards. IN THIS PROGRAMME YOU WILL LEARN: To create a well-managed travel culture in a company To deliver ROI using current market technology About different aspects of business travel management To understand Travel Supply Chain management The tactical skills required for working in travel and logistics profession; To be aware of developments in technology affecting Travel and logistics KEY BENEFITS Participants will learn how to: Incorporate best practice in Travel and Logistics Management How to show Value (Return on Investment) on Travel Programmes Employ tactical skills required for working in the profession Develop better Travel and Logistics Management skills Take advantage of developments in technology affecting Travel and Logistics Management Be aware of the key aspects of protocol Appreciate the requirements for arranging business travel TRAINING METHODOLOGY The programme will be interactive and practical; with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. ORGANISATIONAL IMPACT Optimise travel spend and Corporate Travel ROI Have more confident and knowledgeable workers Have more motivated team members Enable practitioners to achieve more More proactive confident team players Increased creativity and productivity Develop teams to their full potential

PERSONAL IMPACT Substantial increase in motivation and confidence In-depth understanding of the principles and practices of successful travel and logistics More calm and satisfying work life through effective management and self-awareness Greater self-respect and appreciation of the travel and logistics profession Knowing how to get organized and staying on top the game WHO SHOULD ATTEND? Corporate Travel Managers Logistics officers, including those also covering public relations and/or travel arrangements Those involved in international activities Those working in multi- or supra-national organisations Office Team leaders Administrators Executive Secretaries, Anyone else with a need to understand Travel Management and logistics

COURSE OUTLINE

Travel and Logistics Management Overview of Travel Management Business Travel Industry - Demand and supply environments. Travel as an operating cost and a business process. Business Processes - Budgeting, sourcing, organisation, fulfilment, quality control, data management, and relationship management. Role of Data - Sources, types, analysis, applications. Distribution Channels - GDSes and other channels. Consolidating MICE-related travel. Developing Travel Programmes - Hotel, air, card and car. -Traveller Security and Safety. Transfers and car hire -Accommodation -Forex, including options -Passports and Visas -Itineraries Procurement Goals and Frameworks - What are they and how to use them? -RFPs, SLAs and Compliance Management. -Purchasing - Why Select Each Kind of Vendor? -Trends and Forecasting -Benchmarking -Selling Into Procurement Technology - New technologies, evaluation and integrated applications with programmes. Business Travel Technology -Global Distribution Systems and Self-Booking Tools Managed Travel Policy -Essential components. -Components of Travel Management -Centralised Travel Procurement -Data & Expense Management How to show Value (Return on Investment) for your Travel Programme Supplier Relationship Management (Negotiation/Contracting) Managing the Supplier Relationship Measurement: Trends, Forecasting and Reporting Value Benchmark against the Best International Business Travel Professionals. About different aspects of business travel management:

-Traveller profiles and personal preferences -Stress and problems when travelling -Home comforts -Do-it-yourself, including helpful tools -Outsourcing, including understanding travel agencies -Travel elements -Checklists and timelines -Flights, including the pros and cons of specific seats and seating areas on different airplane models -Other travel essentials, including: health matters, jet lag -Time zones and the International Date Line, the world clock -Post-travel management, including surveys and management reporting Travel Management Centres Strategic Public Relations, Protocol and Travel Management: Planning, organisation and management of protocol duties Embassy relations Arranging transport, hotels and visas Business travel requirements IT for travel research Travel supply chain management

Course Duration: One Week (5 Days) Course Date: August 13 17 of 2012 ( or any date convenient for you we are flexible} Course Venue: Mbabane Swaziland Course Fee: US$2390(Two Thousand Three Hundred & Ninety US Dollars Only) which accounts for: Training Materials( Soft Copies) and notes Hand-outs Tea Breaks/ refreshments Take Home Laptop or Tablet capable of voice and video calling , 4 Gig Flash Drive& Carry Bag Course tuition Personal action planning Certification Follow-up support (on request).