FOREWARD

This Quality System Manual describes the Quality management System implemented at XYZ (Name of your organization) in order to ensure quality of the products, controlled and assured through the above Quality system; which is based on ISO 9001:2008 Standards requirements. Whilst this document is primarily designed for the guidance of the Companys personals; however, copies can be supplied on confidentiality basis to the clients and the certifying authorities. The issued copies will be subjected to amendments and re-issue procedures revised and amended from time to time.

Signed : Name Title Date : : :

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COMPANY PROFILE
(PURPOSE PROVIDES THE BASIC INFORMATION ABOUT THE COMPANY.)

1. COMPNY NAME AND ADDRESS 2. CONSTITUTION AND OWNSHIP

: XYZ (Name of your organization) : PARTNERSHIP

2.1 TURN OVER 2.2 EMPLOYEES 2.3 NO OF SITES 3. CONTACT PERSON

: : : :

Proprietary 05 01 SH. JATINDER RAJDEV Mg PARTNER SH SORAB RAJDEV MR

4. PRODUCT MIX

: x

5. PRODUCT TO BE COVERED WITH ISI MARK

: PRESSURECOOKERS-ALUMINIUM UTENSILESALUMINIUM INGOTS ALUMINIUM CIRCLES

6. MAIN CUSTOMERS : 6.1 GOVERNMENT DEPARTMENTS : 6.2 Pvt MARKET 6.3 EXPORTS 7. LIST OF IMPORTANT M/cs 8. LIST OF IMPORTANT IMTs 9. SSI REGISTRATION) (CERTF COPY) 10. REGISTRATIONS OTHER DEPTTS : : : : : ANNEX N.A N.A ALL

N.A

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AMNENDMENT LIST

AMNENDMENT DETAILS S.No AMND MENT NO. REASON VERSION PAGE SECTION FOR CHANGE DATE OF AMNENDM ENT PAGE No AMNENDED REMARKS BY

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SCOPE OF QUALITY MANAGEMENT SYSTEM (Clause 1)

1.1 General
M/S XYZ (name of your organization) needs to demonstrate its ability of consistently providing quality products to its customers as per their requirements . the organization aims at achieving and enhancing the customer satisfaction by application of the Quality Management System; to conform to the quality requirements and the meeting the applicable regulatory requirements. The manual describes the organization Procedures- Forms & Formats Flow Charts Work Instructions necessary to maintain effective implementation of Quality Management System. The Quality Manual has been prepared with a view to explain the Training Centre Managements intentions towards the commitment to Quality Training being provided by the training centre to its customers. The Quality Management Manual has been prepared on the bases of ISO 9001: 2000 . The Quality Manual of M.s XYZ (name of your organization) plans all aspects of Quality Training at the centre Earth Mover Training Institute is a newly formulated partnership organization, established in 2008 to provide the training in earth moving machinery both for making the trades man competent for international and domestic employment. The Centre got itself registered with Government of Punjab through registration of Firm with registration No 565/08/09 The constitution of the centre is partnership with followings as partners: CONSTITUTION to be given. Resources To effect the successful training at XYZ (name of your organization) has got the following resources:

Human Resources: Human Resources: are import factors for analyzing the capability of any training centre. has got the following Human Resources at its service:
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Administrator Cum Chief Trainer Qualified Engineer Trainers Instructors

1 2 5

Training Resources To effect quality training in machinery operation in particular; practical training is very important. To ensure this aspect The Kaunsal Earth Mover Training Institute has following training infrastructure: EXCAVATOR CUM LOADER BULLDOZER Excavator 3 Nos 1 No 1No

All the equipment are properly working To affect the proper under standing of the operation of different components and to under stand various circuits involved in this training the training centre has got Working ModelsFlexo printed Circuits; Exploded Diagrams; demonstrated at the class room and workshops \To ensure quality training M.s Kaunsal Earth Moving Training (KEMT) Institute has devised procedure for inspection and testing by way of weekly and fortnightly tests - viva voca ( Oral) examinations etcs. These ensure the quality level of training provided and the knowledge grasped by trainees. M.s Kaunsal Earth Mover Training Institute has well established library and laboratories to ensure quality training. Quality system Manual It is structured and arranged as per the clauses of ISO 9001 Distribution of the Manuals . Amendments and issue is controlled by the issuing authority.. The approving authority and issuing authority have been identified as CEO and MR respectively.

Proper record of distribution shall be maintained by MR, The procedure for control of documents id detailed in Mandatory Procedures Manual MPM 01 Amendment Procedure
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The Quality System Manual with latest Revision No is valid copy. The mechanism developed for the purpose is given; giving the details of amendments in Amendment Sheet. Any one in the factory can propose amendment to a section of Quality System Manual using appropriate form MRO-F 04, however all such requests shall be approved by the CEO. All such requests shall be discussed in management review meeting. Changes / Amendments are issued to authorized copy holder by the Management Representative. Acknowledgment in change / amendment is registered. Change or amendment in any page of the Quality System Manual is made by re-writing the complete Procedure and is given new revision no., date of issue and approval signatures of the original approving authority. Obsolete copies of the Quality System Manual / Procedure is first retrieved by MR or his assistant as per his instruction before issuing of the new updated version. All revisions/ changes/ amendments are logged in the Amendment Sheet. Amendment Sheet. To ensure that each copy of the Quality System Manual / Procedure contains a complete record of amendments, the amendment sheet is updated with each revision & issue of the revised document.

AMANEDMENT HISTORY SHEET S.No

AMND

AMANEDMENT NUNBER of
VERSION PAGE SECTION REASON FOR CHANGE

Date

Page No

Amended By

Remark

Amendm ent

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1.2

Exclusions Clause 7.3 7.5.2.1.1 7.5.4 Title Design and Development Validation of Processes Customer Property Justification Established design No such process applicable No such process applicable

Normative Reference ISO 9000:2005 ISO 9001:2000 Quality Management System fundamentals and Vocabulary Quality Management System Requirements

Terms & Definitions The organization means XYZ (name of your organization)

) The customer means ultimate user of the product / services.

The supplier means the person /organization providing Products under agreement with management of XYZ (name of your organization) for the same. MR NCP NCR MRM IQA QAD PRD MRO MKT PUR STR TRG Management Representative Non Conforming Products Non Conforming Report Management Review Meeting Internal Quality Audit Quality Assurance Deptt. Production Deptt. MR office Marketing Deptt. Purchase Deptt. Store Deptt. Training Deptt.

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QUALITY MANAGEMENT SYSTEM (Clause 4) 4 Quality Management System

4.1 General The processes needed for Quality Management System of M/s KEMT centre have been identified as given in Annex 1 Their sequence and inter action has been established and depicted in the Annex 1 The criteria and methods needed to ensure effective operation and control of the processes are detailed and has been detailed in QIPs The management of the organization ensures the availability of resources and information needed to support the operations of all the quality processes as detailed in QIPs There is an inbuilt mechanism of measurement, analysis and monitoring of the processes as necessary for effective application of the Quality Management System so as to ensure continual improvements. All these processes are managed by the organization in accordance to the requirements of ISO 9001:2000. No out sourced process has been identified.

4.2 Documentation Requirements

4.2.1 General The Quality Policy and Quality Objectives of the firm for effective functioning have been defined, established and documented. Documentation required for the effective implementation monitoring of the Quality Management System has been developed and documented as QSM 01. The procedures for effective operation of Quality Management System as per ISO 9001 have been documented as MPM01; SPM01; Documentation required the Management for ensuring effective planning, operation and control of the processes related to Quality Management System has been developed and documented as QIPs & PCR 01, FFM 01 Records required by Management for assuring effective operations and control of the processes related to Quality Management System are available as quality records and shall be maintained for the retention period as planned their in.
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4.2.2

Quality Manual

The Quality Manual has been prepared and maintained as required for ISO 9001 Standard. It has got the following information: Scope of the Quality Management System as in Clause 1 and exclusions with justifications Documented Procedure reference in the Procedures Manuals MPM as well SPM. Documented forms reference in the Forms and Format Manual FFM for maintaining the records. Control of Documents The detailed procedure for control of documents has been prepared and maintained in MPM 01 4.2.4 Control of Records

4.2.3

The detailed procedure for control of documents has been prepared and maintained in MPM 01

REFERENCES
QSM 01 MPM 01 SPM 01 : : : Quality System Manual Mandatory Procedures Manual Supporting Procedures Manual

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MANAGEMENT RESPONSIBILITY (Clause 5) 5.1 Management Commitment

Management of M/s Kaunsal Earth Mover Machinery Training Institute is Totally committed to development and the implementation of Quality Management System based on the requirements of ISO 9001: 2000 and continually improve its effectiveness. a) Customer Requirements b) Contents and delivery of the training matching the requirements of the customers at international level Ensuring comfortable stay during the training at the centre

Statutory & Regulatory requirements There are no Statutory & Regulatory requirements applicable to the training or training centre at present.

5.2 Customer Focus

The product of KEMT centre is training service in eartj moving equipments. The customer are mainly from public generally planning to go to middle east as earth moving equipment operators. The training course has been develop to meet the requirement of these operators. KEMT centre has planned a comfortable training of the trainees and stay centre so as to equip themselves with request knowledge for their employments.

5.3

Quality Policy

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The Quality Policy of KEMT Cenre has been prepared with a focus on current and future requirements in the field of earth moving equipments. The management of KEMT institute ; is committed to comply with all requirement of Quality Management System. The quality policy will be reviewed every year for its suitability and purpose. The quality policy of the KEMT institute is as given below

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QUALITY POLICY
WE,THE MANAGEMENT & STAFF OF KAUNSAL EARTH MOVER MACHINERY TRAINING INSTITUTE HOSHIARPUR ARE COMMITTED TO PROVIDE QUALITY TRAINING IN EARTH MOVING EQUIPMENTS (OPERATION & SERVICING) AS PER THE REQUIREMENTS OF OUR CUSTOMERS FOR THEIR EMPLOYMENT IN OVERSEAS COUNTRIES ENSURING THEIR COMPETANCY IN TRADE OF INTERNATIONAL STANDARDS AT COMPETETIVE COST AND DOING SO CONTINUALLY IMPROVE OUR WORKING

Signatures of Registrar
MRO F01(05-03)00-08-2010

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5.4

QUALITY OBJECTIVES

TO CONDUCT THE COURSE WITH A COURSE QUALITY INDEX OF 8.5 10 RATING TO MEET THE TRAINING & DELEVRY NEEDS OF OUR CUSTOMERS TO PROVIDE THE EXCELLENT COURSE CONTENTS & PRESENTATIONS AT CONGINEAL ATMOSPHERE.

Signatures of the Registrar

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5.5 MAMAGEMENT RESPONSIBILTIES 5.5.1 The responsibilities and authorities of the Staff have defined in the support procedure manual SPM 01 along with the organization structure 5.5.2 Management representative Sh Harpreet Singh has been designated as Management representative. 5.5. 3 Internal Communication

Management has ensured that the proper internal Communication shall be established by way of inter office memo / Notice Board . 5.6 Management Review Regular Management Reviews of all the activities related to QMS will be held as per the frequency defined by the Top Management from time to time As per procedure as laid down in MPM and record of such reviews will be maintained in form MRO-F02(05-06) as given in FFM 01

REFERENCES QSM 01 MPM 01 SPM 01 : : : Quality System Manual Mandatory Procedures Manual Supporting Procedures Manual

FFM 01
MRO F 02(05-06)

:
:

Forms and Format Manual

Minutes of Management Reviews

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RESOURCE

MANAGEMENT ( Clause 6)

6.1

Provision of resources

All the resources needed for the QMS and for customer satisfaction are provided by the management. The decision is weighted on with in the framework of the organization. 6.2 6.2.1

Human Resources
General

Personnel required for providing the training are appointed on the basis of appropriate education, training, skills and needed experience. 6.2.2 Competence Awareness and Training A competency matrix has been developed for the educational- training- experience and human & inter personal skills needed for a successful trainer by the management of KEMT centre for proper recruitment of the staff , which has been annexed in FFM 01. 6.3

Infrastructure

Adequate infrastructural facility has been developed by the management of the organization. The details of which has been annexed as Annex A to this manual. 6.4 Work Environment The work enjoinment is adequate at the training centre of KEMT centre to provide the high quality training. Large open space, grounds is provided for the practical training in the earth moving machinery. The practical models of the components are available. The assembly and sub assemblies of various important parts as well as earth moving machines is depicted in the lecture halls for proper understanding.

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First aid and fire fighting training is also provided to the participants.

PRODUCT RELIZATION ( Clause 7) 7.1

Planning of Product Realization
A systematic approach to develop the processes required for the product realization has been adopted by the management; which has been detailed - lined in SPM 01 The quality objectives and product requirements have been determined and documented. The need for quality processes, necessary documentation and the resources is determined and documented primarily by considering their direct or indirect effect on the objectives; the continual improvement towards the satisfaction of customer requirements The necessary resources are provided by the management. The product verification process as required, as per QMS Cl8.2.4 of ISO 9001; for having the realized quality product includes followings: o Written Examination conducted by the management o Viva - voca taken during the training o Evaluation feed back by customers Monitoring activity for the examination process is done during the evaluation and is discussed in the management review meetings Records providing the evidence of verification monitoring and fulfillment of products requirements are maintained in suitable formats as explained in SPM 01 as per form given in FFM 01

7.2

Customer Related Process

7.2.1 Requirements related to product The product of KEMT centre is training services in Earth Moving Machinery. The customer of the training centre are mainly from general public , who are primarily interested in opting the operation of earth moving machinery as the profession. Thus the course is developed keeping their needs in operating machinery India as well as overseas employment. 7.2.2 Review of requirements related to product The product of KEMT centre is training services in Earth Moving Machinery. The requirements related to the product quality for the induction batches have been defined by the management of KEMT centre in line with requirements of over seas employment.
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The review w.r.t. quality requirements of the product i.e. training, is done from time to time by discussing with the various potential recruiting agencies providing employment in the country as well as over seas. The training requirements are revised as per the requirement and need. 7.2.3 Customer communication The communication process starts with the advertisement given in the media. The customers approach for the training to the training centre for admission. The details are in SPM 01. 7.3 Design And Development Process Design and development is excluded ; as the course is based on the manuals supplied by the earth moving machinery manufacturers as per their recommendations provided in the manuals. 7.4

Purchase Process

7.4.1 Purchase Process To meet the objectives of quality training, KEMT centre is involved in various procurements under purchase process. The details of the purchase process is given in SPM 01 under purchase head. 7.4.2 Purchase Information The purchase information is provided as required necessary to provided quality purchased products. The details of the purchase process is given in SPM 01.

7.5
7.5.1

Production and Service Provisions

Control of Production and service provision

The production and service provision is carried out under adequate control conditions The knowledge and skills are imparted to the trainees through theory and practical sessions in a conducive learning environment under controlled conditions. Suitable and adequate trainers are ensured and the duties and responsibilities of all staff are available.

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Use of study materials. Proper monitoring and measurement devices are used through out the training for regular assessment. The implementation of monitoring and measurements consists of mainly the action taken as required to ensure smooth conduct of training. Qualified trainees are given course certificate as per FFM 01 and other post delivery activities.

7.5.2

Validation Process for Production and Service Provisions

Validation process is not applicable as training is provided on established Machines as per their recommended manuals. 7.5.3 Identification and tractability

The trainees admitted are identified by a unique number designated as Roll No. An identity card is given to the each trainee as explained in FFM 01. The progress and enhancement of training knowledge and skill of each trainee can be traced through this unique no. Level of training knowledge and skill gained through the training can be traced through the roll no. The course name ; Course Syllabus ; the course material ; Course time table; handouts ; books and journals are identified by universal library unique number. The audio visual training aids are also identified by unique no. On successful completion of the course the trainees are provided completion certificate; Merit certificate and roll of Honor etc as per this unique no. 7.5.4 Customer Property Not applicable 0 exclusion justification given 0 7.5.5 Preservation of products Result cards indicating the enhancement of the knowledge, answer sheets; books periodicals identified by unique numbers are handled with care; preserved and easily retrievable.
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7.6

Control of monitoring and measuring devices

Examinations conducted constitute an important monitoring measuring device for enhancement of knowledge and skills and also identify the non conforming products. The conduction of examinations is controlled through time table by Registrar of the centre.

REFERENCES
QSM 01 MPM 01 SPM 01 : : : Quality System Manual Mandatory Procedures Manual Supporting Procedures Manual

FFM 01

Forms and Format Manual

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MONITORING AND MEASUREMENTS

( Clause 8) 8.1
General

The processes of monitoring, measurements , analysis and improvement are well established in the organization. The activities connected with the preparation of course schedule and its review is performed by the training management faculty. The activities connected with smooth conductance of course are continuously reviewed by the Registrar and the Administrator of the training centre. The activities connected with the conductance of examinations and declaration of the results for pass /failure of the trainees is done by the Registrar. In respect to the areas where the improvement actions are required to be taken by the faculty; those are reported to the Administrator, who shall ensure the suitable actions are taken. Thus, the conformity of the product is demonstrated. the conformity of the Quality Management System is demonstrated Continual improvement is ensured

For analysis of data; statistical techniques are employed for assessing the improvement by way of indicating No of trainees appeared vs trainees successful. No of manhours in actual put practical training vs No of manhours planned. Customer satisfaction index achieved vs planned.

The top management of the KEMT CENTRE regularly monitors the analysis od data and take suitable actions for further improvement ; thus ensuring the continual improvement.

8.2 Monitoring and Measurements

8.2.1 customer Satisfaction The measurement of customers perception is made key indicator of measurement of the effectiveness of Quality Management System. The respective faculty member are made responsible for collection of Feed Back forms MKT- F05(-7-02) as mentioned in the FFM01
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after the completion of each course. Analysis are made and the result of analysis are reviewed in the management review meeting and to decide the further effective improvement program. Customer complaints, if any, are also considered an other source of data for improvement. The customer complaints are recorded in the suitable form given FFM 01 as MKT- F0 (07-02) 8..2.2 Internal Quality Audits The procedure for carrying out Internal Quality Audits has been detailed in MPM 01and the records are maintained in the forms referred their in and given in FFM 01. 8.2.3 Monitoring And Measurements of Processes The monitoring and Measurement of QMS processes are carried out for conduct of training program to achieve the conformity to the requirements. The details are explained in SPM 01 in relevant section. 8.2.4 Monitoring And Measurements of Products

The Monitoring And Measurements of products ie training activities are carried out as per planned arrangements. The course contents along with time table and faculty details is checked before the start of actual course. Any modification, correction, change alteration required is done before the start of course. The final assessment of the product is based on the evaluation processes and the follow up actions taken. 8.3 Control of Non Conforming Products Following items tantamount to non conforming products: 8.4 The training material having printing errors. Time table and / or similar items not approved by the registrar. Any lecture/ presentation which is not meeting the intended purpose of training. Non conformities pointed out by the trainees during evaluation processes. Failure of trainee in respect to attendance as per the rules of centre. Analysis of Data

The data obtained from the following sources is used for evaluation to effect continual improvement: Inspection reports of the registrar during periods Evaluation reports summary of course Monthly report of the course conducted.
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 Performance report of the suppliers Management review meeting and the agenda points Internal quality audit reports 8.5 Improvements 8.5.1 Continual Improvement Continual Improvement concept is the basis for success of the KEMT centre and is put in mind of each individual of the centre. The result of each session improves upon the last. Continual Improvement is discussed in each MRM. 8.5.2 Corrective Actions The KEMT centre takes actions to eliminate the causes of non conformities in order to prevent re-occurrence. The non conformities established as result of management decisions on evaluation processes. Any non conformity reported actions are initiated by the faculty is evaluated by the registrar. The record of which is maintained by the MR. 8.5.3 Preventive Action The KEMT centre has established system for identifying non conformity and taking appropriate actions to prevent them from re occurrence.

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ANNEXURES

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ANNEX 1 QMS PROCESSES & THEIR INTERACTIONS

( REQUIREMENT

CLAUSE 4.1)

Purchase order- review of customer requirements and order acceptance Production planning ,Resource & Material requirements analysis Stores status of required materials Preparation of purchase order &placement of order Material received Material verification by QC Requirement to Purchase department for purchase Manufacturing and in- process monitoring Internal audits

Management review Initiation of required corrective and preventive actions Act and implement

Final product inspection and monitoring

Packing and delivery

Customer feed back and analysis

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ANNEX 2 PROCESS APPROACH FOR QMS AT TRAINING INTERNAL QUALITY CENTRE

CUSTOMER REQUIREMENTS AUDIT

DEVELOP TRAINING PROGRAM

CUSTOMER INTERFACE AND CUSTOMER ENQUIRY

APPLY FOR ADMISSION

MRM

SECRUTINY

CORRECTIVE & PREVENTIVE ACTIONS PA

FEE DEPOSITED

ALLOCATION OF ROLL NO

CUSTOMER FEED BACK EVALUATION CORRECTIVE & PREVENTIVE ACTIONS PA

TRAINING COURSE CORRECTIVE & PREVENTIVE ACTIONS PA

CUSTOMER FEED BACK

CLASS TESTS/VIVA

TRAINING COURSE CONTD.

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CERTIFICATE OF COMPETANCY

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FINAL EXAM T & P

ANNEX 3 TRAINING RESOURCES

S.No

MACHINRY NAME

QTY

CODE No

EXCAVATOR CUM LOADER

3 Nos

ECL 01

DO

ECL 02

DO

ECL 03

BULLDOZER

1 No

BLD 01

EXCAVATOR

1No

EXC 01

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