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HB 3292009

Handbook
HB 3292009

Non-formal learningGuidelines for learning services providers

This Australian Handbook was prepared by Committee MB-016, Education, Learning and Development. It was approved on behalf of the Council of Standards Australia on 27 April 2009. This Handbook was published on 15 May 2009.

The following are represented on Committee MB-016: Adult Learning Australia Australian Council for Educational Research Australian Council of Trade Unions Australian Human Resources Institute Australian Institute of Management NSW and ACT Department of Education and Training (WA) Engineers Australia Innovation Business Skills Australia Institute of Learning & Development Professionals RABQSA International VISTA Association of VET Professionals

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Standards Australia wishes to acknowledge the participation of the expert individuals that contributed to the development of this Handbook through their representation on the Committee.

Keeping Standards up-to-date

Australian Standards are living documents that reflect progress in science, technology and systems. To maintain their currency, all Standards are periodically reviewed, and new editions are published. Between editions, amendments may be issued. Standards may also be withdrawn. It is important that readers assure themselves they are using a current Standard, which should include any amendments that may have been published since the Standard was published. Detailed information about Australian Standards, drafts, amendments and new projects can be found by visiting www.standards.org.au Standards Australia welcomes suggestions for improvements, and encourages readers to notify us immediately of any apparent inaccuracies or ambiguities. Contact us via email at mail@standards.org.au, or write to Standards Australia, GPO Box 476, Sydney, NSW 2001.

HB 3292009

Handbook
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Non-formal learningGuidelines for learning services providers

First published as HB 3292009.

COPYRIGHT Standards Australia All rights are reserved. No part of this work may be reproduced or copied in any form or by any means, electronic or mechanical, including photocopying, without the written permission of the publisher. Published by Standards Australia GPO Box 476, Sydney, NSW 2001, Australia ISBN 0 7337 9149 2

HB 3292009

PREFACE
This Handbook was prepared by Standards Australia Committee MB-016, Education, Learning and Development. The objective of this Handbook is to provide guidelines for quality and professional performance and practice, and a common reference for Learning Services Providers (LSP) and their clients in the design, development and delivery of non-formal education, training and development. This Handbook is designed for the Australian education learning and development sector and has been developed in association with relevant adopted International Standards Organization (ISO) standards such as AS ISO 10015, Quality managementGuidelines for training. The Handbook uses the term learning services rather than training, to encourage a focus on the learner and the results of the process, and to emphasise the full range of options available for delivering learning services. Similarly any reference to 'practitioners' or 'professionals' is intended to encourage a broader understanding of their roles not to provide a distinction in the services they provide.

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HB 3292009

CONTENTS
Page FOREWORD...............................................................................................................4 1 2 3 4 5 6
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SCOPE .........................................................................................................5 REFERENCED DOCUMENTS ......................................................................5 GLOSSARY OF TERMS................................................................................5 THE ROLE OF THE LEARNING SERVICES PROVIDER...............................7 PROVIDING LEARNING SERVICES .............................................................8 MANAGEMENT AND SUPPORT SYSTEMS ...............................................12

HB 3292009

FOREWORD
Within its brief of standardization in the practice of education learning and development, the Standards Australia Committee MB-016 has taken the position that learning is about internalisation and experience (lifelong learning) and constructing knowledge. This Handbook will provide guidelines to ensure learning services practitioners and professionals engaged in the delivery of non-formal learning are able to define, modify and change practice to improve quality, effectiveness and learning productivity. This Handbook focuses on the capability of Learning Services Providers (LSPs), and is intended to assist organizations to select a learning services provider who will meet the organizations needs and expectations for competence development. This Handbook adopts a competency-based approach, i.e. it identifies the competence of LSPs to enable successful transfer and application of learning to the workplace. The process, and hence the quality of the outcome, depends on first determining the competencies necessary to perform work consistently and to measurable standards, and then designing and planning the learning process to impart knowledge and develop those necessary competencies.

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HB 3292009

STANDARDS AUSTRALIA Handbook Non-formal learningGuidelines for learning services providers

1 SCOPE
This Handbook offers guidelines for professional performance and an approach to achieving quality and consistency in the provision of learning services. It can be used as a common reference for learning services providers and their clients in the design, development, delivery and evaluation of non-formal education, training and development. This Handbook may also be used to assist in cross-sectoral integration. It can support the process of establishing equivalence, regardless of the similarity or differences of the education processes involved, including the processes of delivery, teaching, methodology and appraisal. The scope of this Handbook includes blended learning methods of delivery, classroom and work-based instruction, workplace learning formats and community based learning. It does not include formal education programs, such as those leading to the award of accredited or formal qualifications. The guidance that this Handbook provides is not intended to be used as the basis for the registration or certification under formal quality frameworks, e.g. The Australian Quality Training Framework.

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2 REFERENCED DOCUMENTS
AS ISO 10015, Quality managementGuidelines for training

3 GLOSSARY OF TERMS
For the purposes of this document, the following terms and definitions apply:

Term Adult learning

Definition All forms of learning undertaken after having left initial [formal] education and training, however far this process may have gone, e.g. including vocational qualification or tertiary education. (Not normally used to refer to learning undertaken by persons under 16 years of age). Australian Quality Training Framework (A Nationally recognised Quality Standard for accredited training providers). This framework is out of the current scope of this Handbook; however it does form part of a knowledge base for the current Handbook. The capacity and ability of an organization, system or process to consistently provide a service or product that will fulfil requirements and achieve the outcomes intended. The demonstrated performance and application of knowledge to perform a required skill or activity to a specific, predetermined standard.

AQTF

Capability

Competence

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Standards Australia

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HB 329-2009, Non-formal learning - Guidelines for learning services providers

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