USAJobs Training Workbook FINAL

ROADMAP TO DEVELOPING
AN EFFECTIVE USAJOBS RESUME
ABOUT CAREERPRO GLOBAL

CareerPro Global is the only ISO 9001:2008-Certified Resume Writing, Training, and Career Coaching Company Worldwide. In business since 1986, we are part of the family of career services websites of CareerPro Global, Inc. (CPG). CPG consists of some of the bestif not the bestresume writers in the careers industry. Our writing team members hold a number of writing certifications. They are published authors, HR professionals, expert technical writers, engineers, programmers, educators, journalists and editors, lawyers, and corporate executives for major industries. Additionally, our team possesses strong career backgrounds working in major roles of Fortune 500 corporations. Team members consist of former university-level educators, attorneys, engineers, and mass communications professionals; they come from marketing, publishing, business, research, military, and federal backgrounds, to name a few. At CareerPro Global, we are committed to producing premier resume and career services products, providing service excellence, and remaining abreast of global employment and hiring trends. We are also committed to continual improvement of the quality management system.
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ABOUT THE TRAINERS

Barbara Adams has led CareerPro Global, Inc. (CPG) since 1989, and is recognized as one of the pioneers in the careers services industry. Barbara has built CPG into one of the largest and fastest-growing career services organizations industry-wide, having served more than 55,000 clients to date. Barbara positioned CPG to raise the bar by developing an ISO 9001:2008-guided quality process (the first in the careers industry) through which all of CPGs processes are reviewed and measured for quality. CPG earned full ISO 9001:2008 certification/registration in 2010. Barbara recently co-authored several books, including Roadmap to the Senior Executive Service and Roadmap to Job-Winning Military to Civilian Resumes, covering military to civilian transitions and the Senior Executive Service. Lee Kelley is a successful author who also spent 11 years in the U.S. Army, working his way from Private to Captain. He also spent a year in Ramadi, Iraq (20052006), and his last position in the Army was Commanding Officer of a 275-person company. Since leaving the military, Lee has leveraged his writing and military background to become one of CareerPros senior writers, and serves as Director of Training and Veteran Transitions. He holds three industry certifications: Master Federal Career Advisor / Trainer, Master Federal Resume Writer and Master Military Resume Writer. Lee recently co-authored two books in CareerPros 21st Century Career Series, and won the Best Military Transition Resume TORI Award in 2011.
Lisa Becker brings 20 years of experience in high-level business communication and writing to develop client resumes and personal narratives from entry to executivelevel. Through a global view of a clients inner strengths and skills, Lisa expresses, through carefully selected words and phrases, the clients intrinsic value, significant contributions, and pledged commitment to potential employers in an employerfriendly context and format. Lisa has partnered with CareerPro Global, Inc. since 1993 and is CPGs Managing Editor, an award winning writer, and holds three industry certifications: Master Federal Career Advisor / Trainer, Master Federal Resume Writer and Master Military Resume Writer. Ted Telega brings 30 years of professional and technical expertise in manufacturing, engineering, quality, and business planning. Ted is an exceptional technical writer and editor specializing in writing federal government resumes, writing KSAs, and using online Resumix systems. Ted has researched, developed, and continues to manage CareerPro Globals first Quality and Process Manual and has prepared CPG in all facets for ISO 9001:2008 certification. He is recognized as a pioneer of the first organization in the careers industry to implement a Quality Assurance (QA) system and the preparation of CPG for ISO 9001:2008 certification. Ted is a Master Federal Career Advisor and a Master Military Resume Writer and Master Federal Resume Writer.
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COURSE OUTLINE
Find and Select a Job on the USAJOBS.gov Website
Page 5
Identifying Keywords/Headlines to Use in Your Federal Resume
Page 17
Create the Framework for Your USAJOBS Resume
Page 29
Write Your Duties and Accomplishments for Each Position
Page 36
Complete Your USAJOBS Resume
Page 43
Tools and Resources
Page 49
Resume Samples
Page 116
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FIND AND SELECT A JOB ON THE USAJOBS.GOV WEBSITE

USAJOBS.gov
The website, www.USAJOBS.gov, is the official employment website of the federal government. In January 2010, the Office of Personnel Management (OPM), the official hiring or Human Resources (HR) agent of most federal agencies, launched a streamlined design of the website to make it easier to find jobs according to user-input search criteria and to apply for these jobs with just a few keystrokes in most cases. All Competitive Service positions that are open to applicants outside a specific agency must be posted on www.USAJOBS.gov. In addition to allowing users to search and apply for jobs, www.USAJOBS.gov allows users: Determine what pay scale is applicable to them by viewing the vacancy announcements. If the position begins with GS, they should refer to the General Schedule; if its WG, its the Wage Grade. Build and store up to five unique resumes in their personal and secure online account area. Applicants may also upload up to two resumes to USAJOBS. These resumes can be released to various jobs for which candidates have determined they are a match. Set up and save automatic job searches. Applicants should put www.USAJOBS.gov to work by setting up an automatic job search agent that will scan the various vacancies every day and notify you via email when openings that match your criteria become available. This is a great way to receive alerts of newly posted jobs, allowing the maximum amount of time to perfect your application materials (resume, questionnaires, etc.). Manage various applications. www.USAJOBS.gov and its sister site, Application Manager (www.applicationmanager.gov), will provide updated information regarding the status of submitted applications.
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UNDERSTANDING FEDERAL VACANCY ANNOUNCEMENTS
Often, someone exploring federal employment for the first time will focus on job description, salary, and location. Many job seekers do not examine their eligibility for the position, nor do they follow the application instructions. Thus, they are not referred to the position, regardless of how qualified they may be. Although OPM has standardized the format used for federal vacancy announcements, its important to remember that not every announcement is created equally. For example, some announcements specify Knowledge, Skills, and Abilities (KSAs), while others do not. Similarly, some announcements are more detailed while others make assumptions. Some agencies that fall under the Excepted hiring category (meaning that they are typically independent from the OPM and have their own hiring practices) publish vacancy announcements that look nothing like what one would typically find on www.USAJOBS.gov, OPMs official employment site. If you understand the anatomy of an announcement, youll be able to confidently navigate through the federal application process.
What You Need to Know

When a vacancy announcement states that documentation is required, applicants must follow the announcements instructions to submit required documents. Failure to submit required documentation may result in disqualification. It is extremely important to read the vacancy announcement in its entirety to make sure that all requirements are met. If you have questions or require clarification about something in the announcement, you should contact the HR representative listed on the vacancy announcement prior to the closing date. The HR representative can provide guidance and assistance, as needed. It is not recommended that applicants apply for a position on the day the vacancy announcement closes. If you wait and then encounter technical difficulties with applying for the job, you may not be able to complete the application process. Federal regulations require the person performing the submissionnot a third partyto be the applicant. Throughout the years, the government has greatly simplified the application process; now, candidates simply upload their documents via the Application Manager site at www.applicationmanager.gov. However, not all jobs use this method, so it is strongly recommended that you understand the various online application systems so that you meet the submission requirements, which we will cover in this section.
The Anatomy of a Federal Vacancy Announcement

The elements of a vacancy announcement are as follows:
Vacancy Announcement NumberThis is the identification number issued to each vacancy

announcement. The applicant must reference this number on all submitted materials.
Opening DateThis is the date when the vacancy announcement was initially opened for submission of
applications.
Closing DateThis is the final date that applications may be submitted for consideration for an available
position. Applicants should read this carefully; many announcements close at 11:59 p.m. EST while others may close at other times. It is the applicants responsibility to ensure their application is received by the closing date; deadlines are rarely extended.
PositionThis is the title of the vacancy being announced. Series and GradeThis information indicates the pay plan, series, and grade for the available position.
Some positions are posted at multiple grades; applicants should apply for every grade they are willing to accept and should not assume that the agency will automatically consider them for every grade available.
Promotion PotentialThis information will indicate if the available position has the potential for
promotion as well as describe the full performance level. Generally, positions filled at a grade lower than the full performance level have non-competitive promotion potential to the full performance level. This means that employees will not have to compete again to reach the positions full performance level.
SalaryThis is the salary range for the available position. Duty LocationThis is the geographic location where the position will be filled, or where the position is
located.
Who May ApplyThis area describes who is eligible to apply for the available position, such as Federal
Civil Service Employees or Public. When a vacancy announcement states that it is open for Merit Promotion (MP), this means that applications will be accepted from current Competitive Service federal employees, Veterans Employment Opportunities Act (VEOA) eligibles (those with three or more years of active duty military service), or employees who are reinstatement eligible (held a Competitive Service position in the past). Working for a federal contractor or being a former military service member does not constitute federal employment status. When the vacancy number includes the suffix DEU, this means that applications will be accepted from all U.S. citizens. There may be reasons why a current or former federal employee may want to apply on a DEU (sometimes called Public or External vacancy), but typically, a current or former federal employee has more advantage if he/she applies on an MP vacancy. For example, if you are a veteran, you may feel that the additional points for Veterans Preference will be beneficial if you apply on the DEU vacancy announcement.
If you are at a certain grade and/or series and feel that you have higher-level experience, you may want to apply on the DEU vacancy in order to reenter the government service at a higher grade and/or in a different series (if selected). Separate lists are generated for MP and DEU applicants (separate lists are also generated for each grade); the more ways in which you apply for a position, the more likely you are to appear on multiple lists. The more lists on which you appear, the higher the likelihood of your being selected, since a hiring manager may select off any list. Vacancy announcements that are open to all U.S. citizens are not required to include the DEU prefix.
Major DutiesThis section lists the common duties of a position. Applicants should review this section
carefully so that they understand the nature of the job. The duties section also includes keywords that can be mined for your resume.
Qualifications RequiredThese are the basic qualification levels on which applicants will be considered.
For example, if you are a GS-7 clerk, you are not automatically eligible for a GS-7 budget analyst position. Applicants are required to have one year of specialized experience in order to meet the eligibility requirements of the GS-7 budget analyst to be ranked as eligible. Make sure that your resume provides information that clearly demonstrates that you meet the specialized experience requirements. A good rule of thumb is that if you do not possess the specialized experience requirements, you are not well qualified for the position and will not be a strong candidate. Specialized experience is not nice to have; it is considered essential.
Interpreting a Federal Vacancy Announcement

Lets study an actual vacancy announcement and draw up an action plan for someone looking for a Senior Information Technology (IT) position. We have included some notes in call-out boxes and have underlined verbiage to draw your attention to small details that might be otherwise overlooked if youre focusing on only the salary and the job duties. We have also highlighted keywords that youll want to pay attention to when developing a resume for this vacancy. (More on keywords later.)
Job Title: IT Specialist (Data Mgmt), CG-2210-13 (Term Appointment)
Agency: Federal Deposit Insurance Corporation Sub-Agency: Federal Deposit Insurance Corporation Job Announcement Number: 2010-DALD-B1073 Salary Range: Series & Grade: Promotion Potential: Open Period: Position Information: Duty Locations: Who May Be Considered: 86,555.00 - 143,217.00 USD/year GS-2210-13/13 13 March 17, 2012 to March 30, 2012 Competitive Service 8 vacancies - Dallas, TX All U.S. Citizens
This is a term appointment, not a permanent job.
JOB SUMMARY: The Federal Deposit Insurance Corporation (FDIC) is one of the most respected forces in Americas financial community. Our mission is to maintain stability of and public confidence in the nations financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships. This position is located in the Division of Resolutions and Receiverships, Dallas Regional Office of the FDIC and provides support in the areas of the data management resolution activities of failing/failed financial institutions. Applicants with federal status should apply to the "Public Status Positions" announcement 2010-DAL-B1074 for this same vacancy. Merit Promotion referrals will not include applicants to this announcement. The candidate selected will be offered a term appointment not to exceed two years, which may be extended to a maximum of four years based on management needs. KEY REQUIREMENTS: Incumbent may be relocated to any duty location to meet management needs. This position requires very frequent overnight travel. MAJOR DUTIES:
Study the described duties of the position; there are plenty of great keywords in here to use in a resume (highlighted). Also, when determining if youre a fit for the position, consider these various responsibilities and ensure you have the corresponding experience.
The incumbent serves as Information Technology Manager (ITM) for financial institutions in the various stages of resolution. Responsibilities include directing the data management resolution activities, serving as general systems technical consultant for the FDIC resolution team, scheduling, planning, and overseeing staff of failing/failed financial institutions. The data management activities include: extracting, profiling, cleansing, transforming, and loading data. Incumbent serves as a download specialist, independently performing data management activities for FDIC systems and users. As part of the download function, the ITM also prepares ad hoc reports for the receivership resolutions team. The incumbent
will also serve as team leader on projects and be responsible for project deliverables. The incumbent conducts highly complex analytical assignments, systems analysis, computer network assessments, and maintenance of specialized databases and applications. The incumbent will be engaged in complex Information Technology (IT) activities related to pre-resolution, resolution, and post-resolution financial institution activities, supporting receivership asset liquidation and liability settlement. The incumbent will continually seek opportunities to increase customer satisfaction, deepen client relationships, and manage client expectations effectively. QUALIFICATIONS:
This is important. Note that in this announcement, there is no education substitution allowed for experience; the hiring agency wants someone with at least one year of GS-12 experience.
Applicants must possess at least one year of experience equivalent to the grade 12 level in the Federal Service. Specialized experience is experience that demonstrates expertise in the interrelationships between multiple IT disciplines; e.g. IT Operations, Back Room Operations, and Management Information Systems Project Management combined with experience in the use of state-of-the-art automated systems and technologies as well as proficiency in the use of a wide range of analytical and evaluative methods to analyze financial information to support resolution and receivership strategies. Specifically, experience must also demonstrate expertise in the areas of application programming and database and system design and will have included responsibility for communicating with clients to identify needs and evaluate alternative business solutions. Candidates eligible for CTAP or ICTAP will be determined to be well qualified if they achieve a score of 85 points or higher. More information at http://www.fdic.gov/about/jobs/jobs_ctap_ictap.html. There is no substitution of education for experience at this grade level. A person must have actual experience that demonstrates expertise in the interrelationships between multiple IT disciplines; e.g., IT Operations, Back Room Operations, and Management Information Systems Project Management combined with experience in the use of state-of-the-art automated systems and technologies as well as proficiency in the use of a wide range of analytical and evaluative methods to analyze financial information to support resolution and receivership strategies. Under law, FDIC may not employ any person who has: 1. been convicted of any felony; 2. been removed or prohibited from participating in the affairs of any insured depository institution pursuant to any final enforcement action by any appropriate federal banking agency; 3. demonstrated a pattern or practice of defalcation regarding obligations to insured depository institutions; or 4. caused a substantial loss, in an amount in excess of $50,000, to federal deposit insurance funds. FDIC employees, their spouses, and minor children are also prohibited from acquiring, owning, or controlling, directly or indirectly, a security of an FDIC-insured depository institution or an affiliate of an FDIC-insured depository institution. Only United States citizens and nationals (residents of American Samoa and Swains Island) are eligible for appointment to Competitive Service jobs. Moderate Risk Position: Minimum Background Investigation (MBI) required. (Specialized forms are going to be required for this position before an applicant can be officially offered the position.)
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Applicants tentatively selected for this position must complete a Confidential Financial Disclosure OGE-450 prior to receiving an official offer from the Human Resources (HR) Branch. Candidates who are tentatively identified for appointment must meet suitability requirements for federal employment prior to appointment. FDIC will request applicant to provide additional information, including a credit statement release, prior to making a formal offer of employment, as required by 12 CFR Part 336. HOW YOU WILL BE EVALUATED: Candidates will be evaluated using a phased rating process. Phased rating incorporates a structured interview as part of the assignment of final rating points used to determine who is eligible for referral to the selecting official on the certificate of eligible candidates. It is expected that applications from at Make sure your resume verifies your least the top 10 candidates who appear to questionnaire responses. The results of the meet the specialized experience outlined will panel review will determine who is interviewed. be reviewed by a panel of Subject Matter Experts (SMEs). The panel will validate the applicants answers to the assessment questions against information provided in their resumes, including their paid or volunteer experience, education, training, and certifications.
The candidates responses to the assessment questions, as supported by the resume; the results of the panel review; and the interview will count toward the candidates total score. BENEFITS: The FDIC offers a comprehensive package of employee benefits and work life programs. Some benefits are at no cost while others involve a premium or contribution, often on a pretax basis. Your type of appointment determines the benefits for which you are eligible. Enrollment in the Federal Employees Retirement System. Federal Thrift Savings Plan and FDIC 401(k) Plan, both with employer matching funds. Health and Dependent Care Flexible Spending Accounts. Federal and FDIC Life Insurance Programs, Federal health insurance and FDIC dental and vision plans; and for permanent appointments only, long-term disability insurance. Thirteen paid sick leave days annually, including sick leave usage options for familyrelated reasons. Ten paid holidays per year. Thirteen paid days of vacation for the first 3 years of Federal Service, increasing to 20 days for more than 3 to 15 years of service and 26 days for more than 15 years of Federal Service. Transit Subsidy Program for employees who commute via public transportation. Work-life programs and services, including: teleworking, alternative work schedules, Information and Referral Services, and Elder Care Support Services. Business Casual Dress Code. Clinical Support Services. Supplemental pay and support for activated Reserve and Guard members. OTHER INFORMATION: Additional selections may be made from applicants to this position to fill identical vacancies that occur subsequent to this announcement, as allowed by regulation. Please read about your rights and responsibilities as an applicant for federal employment under the following link: http://www.fdic.gov/about/jobs/jobs_rightsprotections.html. If selected from a DEU certificate or if this is your first federal appointment, you will be required to serve a one-year probationary period.
Although this position is a twoyear term, a one-year probationary period is required.
11 with w . agency/ies u . c o m Its always a good idea to set up an account w wtheC a r e e r P r o P ltos which you will be applying in advance, rather than wait until the last minute. Waiting until the last minute will put you at risk of encountering technical difficulties that might prevent applying by the announcements closing deadline.
How to Apply: The first step is registering as a user of FDIC Careers and then responding to all of the questions, and providing responses to the quality ranking statements. During registration, you will be required to establish a password. It is essential that you verify before noon of the closing date that you have access to your FDIC Careers account to ensure you are able to complete your application on time. If you are locked out of your account, you must call 1-866-555-1234 or email mgshelp@workdomin.com between 7 a.m. and 7 p.m., E.T. Monday-Friday. Each account is linked to a unique SSN; therefore, you cannot create a new account as a work-around to a lost password. Creating a false SSN or using anothers is prohibited under 18 USC 1001. We encourage you to review the resume that you load in FDIC Careers and update it to accurately reflect your current experience. Your responses will be assessed by a panel of experts. Check below for any additional documentation needs that may be relevant to your application. Only applications submitted by 11:59 p.m. Eastern Time of the closing date via the FDIC Careers site will be accepted. Exceptions will be made in the instance of handicap accommodation specific to problems with using a computer or extreme hardship cases in accessing technology. Applicants requesting an exception from the online application must contact the HR Specialist listed in the vacancy announcement prior to 12:00 noon local time on the closing date. Approved applicants will receive a complete paper application package that includes the same vacancy questions as those applying online, to be completed and returned within timeframes as specified in the package. Alternate applications submitted without prior approval will not be accepted for this announcement. REQUIRED DOCUMENTS: Please review information about types of documentation that may apply to your application. If you claim special hiring eligibility, you will need to provide supplemental documentation. For 30% disabled veterans, please check the information at our Veterans Employment link; for the disabled, please check the information at our People with Disabilities link. Both of these links are displayed at the top of the FDIC Careers homepage. All supplemental documents required to establish your eligibility or entitlement to any type of consideration need to be received by the closing date. If you encounter a delay in meeting the cut-off, contact the HR Specialist noted in this announcement by noon of the closing date to request an extension. Late filing of documentation will not be accepted without the prior approval of the Specialist. Submit your documentation using the fax coversheet that you will be prompted to print out at the end of the application process. Veterans Preference eligibles must submit a copy of their DD-214 (Member Copy 4), and other documentation, as appropriate, as explained on the Veterans Employment site (http://www.fdic.gov/about/jobs/jobs_veterans.html). Applicants claiming CTAP/ICTAP eligibility should review requirements at the CTAP/ICTAP site (http://www.fdic.gov/about/jobs/jobs_ctap_ictap.html). Documents required to establish eligibility include a copy of the agency RIF notice or certificate of expected separation, your most recent performance appraisal, and your most recent SF-50 showing position, grade level, and duty location.
WHAT TO EXPECT NEXT: Applicants should sign in to the FDIC Careers system to monitor the status of their application. EEO Policy Statement: http://www.USAJOBS.gov/eeo Reasonable Accommodation Policy Statement: http://www.USAJOBS.gov/raps Veterans Information: http://www.USAJOBS.gov/vi Legal and Regulatory Guidance: http://www.USAJOBS.gov/lrg Control Number: 1848156
Every vacancy announcement has a unique control number to distinguish it from others in the system.
Federal Vacancy Terminology

The following are some terms that you might encounter when reviewing vacancy announcements: Career and Career-Conditional EmployeePermanent federal career status is automatically gained upon completion of the mandatory three-year career-conditional period. These candidates are also known as status candidates. Creditable ServiceThis refers to federal government employment (civilian or uniformed service) that meets requirements for a particular type of appointment or benefit, such as leave accrual or Reduction in Force (RIF) retention. Declaration for Federal EmploymentThis form documents a candidates fulfillment of the two requirements for federal employment: U.S. citizenship and, for men born after December 31, 1959, compliance with U.S. Selective Service registration. Knowledge, Skills, and Abilities (KSAs)This defines the fundamental knowledge, skills, and abilities required for the particular position. In the past, KSAs often obliged an applicant to prepare a separate document to address each of the KSAs required. Occupational QuestionnaireThese questions, usually posted online, typically consist of a combination of multiple choice, yes/no, and short narratives, which are designed to further assess a candidates qualifications. Some questionnaires also require the completion of narratives to substantiate multiple-choice answers. Regardless of whether the questionnaire requires narrative responses, all claims made in the questionnaire should be documented in your resume in order to receive full credit. OPM (Office of Personnel Management)The governments main HR agency. Veterans PreferenceThis refers to an employees category of entitlement preference in the Federal Service based on active military service that was terminated honorably and that meets specific criteria. Veterans Preference is awarded as follows: 5-point preference is the preference granted to a preference-eligible veteran who does not meet the criteria for one of the types of 10-point preferences.
10-point (disability) preference is the preference to which a disabled veteran is entitled. 10-point (compensable disability) preference is the preference to which a disabled veteran is entitled if he/she has a compensable service-connected disability rating of 10% or more. 10-point (30% compensable disability) preference is the preference to which a disabled veteran is entitled if he/she is entitled to a 10-point preference due to a compensable service-connected disability of 30% or more. 10-point (other) preference is the preference granted to the widow/widower or mother of a deceased veteran or to the spouse or mother of a disabled veteran. This is also known as derived preference because it is derived from the military service of someone elsea veteran who is not using it for preference. If the disabled veteran uses the service for preference, his/her spouse or mother is no longer entitled to preference.
To determine your Veterans Preference eligibility, visit: www.dol.gov/elaws/vets/ vetpref/choice.htm, and choose Option 1.
Qualifications Standards Operating Manual (also known as the X-118)This is the published guide to qualifications required for General Schedule (GS) positions in the federal government. It outlines minimum experience and/or education requirements for each job series. ResumixThe Resumix system is an online system used by various agencies for employment applications. Status CandidatesThese are job applicants who currently work for the federal government or certain former federal employees who held (or hold) Competitive Service positions. TemporaryAs the name suggests, temporary positions are filled for one year or less; employees chosen for these jobs do not receive benefits. Term PositionA term position is a non-permanent position that can last anywhere from one to four years. Employees who fill term positions generally receive the same benefits as permanent employees, but do not have status. Superior Qualifications AppointmentThis refers to placement of a person in a hard-to-recruit-for position at a pay rate above the minimum step 1 for a particular grade, based on the applicants unique or unusually high qualifications, a special government need for applicants services, and/or the fact that applicants present salary or salary offerings are higher than the minimum rate of the grade level to which the applicant can be appointed. This is negotiated individually between the successful applicant and the agency, and is not guaranteed.
Setting Up a Search Agent on USAJOBS.gov

Candidates seeking federal employment can take advantage of the search agent function on www.USAJOBS.gov. Applicants can establish searches by geographic location, grade, pay, job category, and/or agency. To access this function, you will need to set up an account on the website, which takes just a few minutes. Then, from a personalized home screen, you should click on CREATE A NEW SAVED SEARCH (up to 10 different searches can be created and saved), found on the left side of your homepage.
After clicking on the CREATE A NEW SAVED SEARCH button, you will be taken to a webpage that is very similar to what you would see if you were conducting a basic search. Here, you will enter job-search criteria, including location(s), job category(ies), etc.
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IDENTIFYING KEYWORDS/HEADLINES TO USE IN YOUR FEDERAL RESUME
Using Keywords in Your Resume

USAJOBS does not use advanced optical character-recognition software, or imaging technologies to screen resumes. However, it has its own limitations and requirements. That means your materials must meet the required format and keywords criteria to be considered. USAJOBS hosts many thousands of job applications for a variety of federal job openings in the U.S. and around the world. Online formats tend to be restrictive and each has different format requirements. If not written correctly with the required format, your application may end up being automatically rejected. There is a wealth of information to be found in the vacancy announcement. Any similarities or recurring phrases in the vacancy announcement should be extracted and utilized in the resume as much as possible by connecting your experiences to those core performance expectations. It is a good idea to encode your resume with specific keywords that will generate a hiring authoritys interest in interviewing you for positions to which youve applied. The hard part is that there is a different set of keywords for every job and there is no way of knowing what those words are. The hiring authoritys first step in processing what can be an overwhelming response to announcements of vacant positions is to digitize applicants resumes and run them through keyword-searchable databases, using software to search those databases for specific keywords that relate to job vacancies. In the past, this technique was used almost exclusively by the federal government, but as technology has advanced, Fortune 1000 companies and even smaller companies are jumping on the bandwagon. The bottom line is that the federal government, the civilian sector, and private companies are all electronically searching for job-specific keywords, and if a resume is not populated with those words, it doesnt have a chance of being flagged for consideration. Even though there is no reference book of keywords, there are tools to identify important words and phrases that will flag the artificial intelligence software scanning the document for them. In the majority of cases, keywords are
nouns. However, the what to in relation to which you performed the action is just as important. In the following examples, the underlined nouns are the keywords that relate to the action indicated by the verbs: Conducted cross-functional management for initial and follow-up contact. Coordinated marketing campaigns and special events. Managed customer database, product updates, and upgrades. Functioned in project management role. Oversaw procurement, allocation, distribution control, stock levels, and cost compilation/analysis. What types of nouns are sought? Nouns that relate to the skills and experience the employer is looking for in a candidate are the ones to shoot for. More specifically, keywords can be precise hard skillsjobspecific/profession-specific/industry-specific skills, technological terms, and descriptions of technical expertise (including hardware and software in which you are proficient); job titles; certifications; names of products and services; industry buzzwords and jargon; types of degrees; names of colleges; company names; terms that tend to impress, such as Fortune 500; and even area codes for narrowing down searches geographically. Awards and names of professional organizations to which you might belong can even be used as keywords. Keywords are intentionally placed in all vacancy job announcements. You can find keywords in job vacancy announcements under three sections: the Job Summary, the Major Duties, Qualifications Required (specialized experience and how you will be evaluated), and any online questionnaires.
Keywords are always listed in order of importance; if something is mentioned twice, pay careful attention to those words.
There are actually several good ways to identify the specific keywords for which an employer might be looking in any given job search, and they are as follows: Use job-description books and job-description software Search the vacancy announcement Consult the Office of Personnel Management (OPM) Classification Standards Visit your current employers website Visit the websites of professional associations in your field to look and listen for current buzzwords Consult government publications such as The Occupational Outlook Handbook at libraries or online Visit the website of the employer you are targeting and look for keywords describing the companys culture and values; note the companys mission statement and look for ways to quote it in your resume and/or cover letter Use web search engines, such as Google and Yahoo, to search for job descriptions
Visit online specialty sites defining acronyms and technical jargon Look for the words that appear early in an ad or job description; the first keywords mentioned are likely the most important To make sure you cover all your bases, go to USAJOBS and find anywhere from three to five vacancy announcements for the same position at various federal agencies and departments. Go through each one and highlight or underline the words and phrases that could likely be the keywords used in the employers search criteria. After youve analyzed several ads this way, make a list of the keywords common to all ads. Those are the keywords that have the best chance of being successfully sought out by the employers search software. Here are examples from several Project Manager vacancy announcements, for which we frequently prepare resumes for our clients. Note the words and phrases that are underlined and highlighted.
AD #1: SENIOR IT PROJECT MANAGER
The Senior IT Project Manager must be able to oversee large, complex projects, control and understand the business environment and work product, and evaluate technical specifications. Key responsibilities include directing and evaluating project vision and strategy, accountability for project completion and team management, defining and driving project deliverables, and facilitating development and operations project teams. The Senior IT Project Manager will be responsible for defining, creating, and maintaining a project plan, managing day-to-day client communication, allocating resources, and maintaining team productivity and morale in high-pressure situations. Candidates must have IT expertise, a Bachelors degree in management, engineering, computer science, business, or similar field, 4+ years experience in professional services or consulting, 2-4 years of managerial experience, as well as the ability to manage multidisciplinary projects with 10+ people.
AD #2: PROJECT MANAGER

Our firm has a Project Manager position opening in its Professional Services group. Duties/Responsibilities: Work with the prospective professional services customer to define the scope of work and provide it to the customer for approval. Identify the external resources and, if appropriate, internal resources with the necessary skills to develop a detailed Statement of Work (SOW). Manage the Professional Services team to execute on and complete the deliverables called out in the SOW. --Manage the client relationship. Qualifications: Demonstrated management, leadership, communication, motivational, and influencing skills. Must have a thorough understanding of the software development process, preferably from a system (hardware/software) perspective. Must have a proven record of managing software/hardware system integration projects/programs. Must feel comfortable in a leadership role in a matrix management environment. Must be able to effectively communicate both verbally and in writing with individual contributors, management, executive staff, as well as with the customer. Demonstrated commitment to quality. Problem-solver with the ability to provide primary problem diagnosis and coordinate resolution. http://www.citehr.com/5357-identifying-key-words-put-your-resume.html --Direct experience in a project management role is a must. -- Experience in computer industry product development in a technical contributing role. --Actual software development experience. --Background must include responsibility for, and accomplishment of, delivering integrated products to market. Education: -- B.S. or higher.
AD #3: PROJECT MANAGER

Reporting to the head of B2B and Global Products, candidate will be an integral member of a dynamic team. RESPONSIBILITIES: -- Strategic Planning: Well rely on your expertise to drive business opportunity, tracking eCommerce trends and technologies, evaluating their relevance to the organization, and proposing courses of action. -- Key technology partner to internal business colleagues to jointly manage the deployment of technology to meet global markets and internal customer needs and to ensure that products and services are brought to market quickly to enhance revenue growth. -- New Product Development: Impact success by working with business partners to envision and define new product offerings. -- Technical Development and Operations: Overall management of development prioritization, sizing, development, and implementation as well as production planning and monitoring of the B2B systems. --Oversee day-to-day work of a development manager and team. -- Alliance Relationships: Support the analysis, negotiation, due diligence, and maintenance of the ongoing relationship with our alliances and partnerships. REQUIRED SKILLS: -- Bachelors or Masters in Computer Science or equivalent experience. -- Extensive experience working in an organization using complex technology, including management experience in a complex, multi-platform development and processing environment. --A successful record of leadership development and implementation of creative strategies and innovative solutions in response to dynamic business and customer needs, with particular emphasis on eCommerce and WWW experience. -- Ability to effectively deal with business and technology senior management on a global basis. -- Excellence in partnering with internal and external customers, using strong negotiation and persuasion skills to achieve business objectives.
These are the words and phrases in the above ads that were identified as keywords and key phrases: oversee large, complex projects understand the business environment and work product evaluate technical specifications project vision and strategy project completion team management project deliverables development and operations project teams project plan client communication allocating resources team productivity and morale in highpressure situations IT expertise Bachelors degree in M, Engineering, Computer Science, Business, or similar field professional services or consulting managerial experience ability to manage multidisciplinary projects with 10+ people scope of work identify the external resources client relationship skills management skills leadership skills communications skills motivational skills influencing skills software development process proven record of managing software/hardware system integration projects/programs leadership role matrix management environment communicate both verbally and in writing commitment to quality problem solver experience in a project management role experience in computer industry product development in a technical contributing role
software development experience delivering integrated products to market B.S. or higher in an engineering discipline strategic planning key technology partner to internal business colleagues deployment of technology to meet global markets and internal customer needs products and services brought to market quickly to enhance revenue growth new product development envision and define new product offerings technical development and operations management of development prioritization, sizing, development, and implementation as well as production planning and monitoring of the B2B systems alliance relationships
Bachelors or Masters in Computer Science extensive experience working in an organization using complex technology management experience in a complex, multiplatform development and processing environment successful record of leadership development implementation of creative strategies and innovative solutions ability to effectively deal with business and technology senior management on a global basis excellence in partnering with internal and external customers strong negotiation skills persuasion skills
The next step would be to narrow down the list to a set of keywords that might work for multiple Project Manager jobs: oversee large, complex projects project vision and strategy; strategic planning; implementation of creative strategies and innovative solutions project completion managerial experience/skills; leadership skills; motivational and influencing skills; ability to manage multidisciplinary projects with 10+ people; team management and development; team productivity and morale in high-pressure situations; successful record of leadership development project deliverables; delivering integrated products to market; products and services brought to market quickly to enhance revenue growth project plan; scope of work client communication and client relationship skills; excellence in partnering with internal and external customers IT expertise; software development process; key technology partner to internal business colleagues; deployment of technology to meet global markets and internal customer needs; extensive experience working in an organization using complex technology management experience in a complex, multiplatform development and processing environment; proven record of managing software/hardware system integration projects/programs Bachelors degree in Management, Engineering, Computer Science, Business, or similar field communication, negotiation, persuasion skills commitment to quality problem solver
Now that we have some good ideas about how to identify keywords, how should they be used? The prevailing wisdom for several years was that job applicants should front load their resume with a laundry list of keywordsa keyword summary with no contextbecause, supposedly, database search software would search no more than the first 100 words of a document. If that 100-word limitation was ever true, however, it doesnt seem to be anymore, and job seekers are now advised to use keywords throughout their resume. It still makes some sense to front load your resume with keywords, howeverpartly to ensure you get as many as possible into the document, and partly for the phase of resume review in which actual humans will screen the resume (after the initial screening by the search software) and may be attracted to keywords that appear early in the document. We suggest populating keywords liberally in the Work History and Additional Information sections. Ideally, keywords in the Work History are tied to accomplishments rather than job duties. Most types of applicantsearch software not only look for keywords but also rank them on a weighted basis according to the importance of the word to the job criteria, with some keywords considered mandatory and others merely desirable. The keywords can also be weighted and the resume ranked according to how many times mandatory words appear in your resume. If your document contains no mandatory keywords, the keyword search obviously will overlook the resume. Those with the greatest keyword density will be selected for the next round of screening, this time by a human. Generally, the more specific a keyword is to a particular job or industry, the more heavily it will be weighted. Skills that apply to many jobs and industries tend to be less weighty. Since you also dont know the exact form of a keyword that the employer will use as a search criterion, it makes sense to also use synonyms, various forms of your keywords, and both the spelled-out and acronym versions of common terms. For example, use both manager and management; try both CRM and Customer Relationship Management. To determine the keyword health of the resume, highlight all the words in it that would probably be considered keywords. Some experts say that a good goal to shoot for is 25 to 35 keywords, so if you currently have fewer than that, try to beef up every section of the resume with keywords, varying the forms of the words you choose.
Using the Headline Format

Human Resources (HR) professionals, who are generally the first people to screen all incoming resumes and applications, have learned to use technology to their advantage. In the past, they would have to read every application to weed the best job candidates from the rest. With the advent of computers and searchable software programs, some agencies have instituted a process in which all applications are first sent through an optical scanning program to look for predetermined qualifications in the form of keywords and phrases strategically planted within the vacancy announcement or posting.
CareerPro Global, Inc. adapted the Headline Format-Style Resume on all federal resume applications in 1995, when the SF-171 was eliminated and regular paper federal resumes and Resumix systems were launched. Today, we use the Headline Format-Style Resume on all federal job applications to draw attention to specific areas of expertise our clients have and to assist federal hiring managers when analyzing applications for specific expertise and keywords. Federal HR professionals have welcomed CPGs Headline Format-Style Resume for years, and our federal applications have earned interviews for thousands of job candidates, leading to job offers. These bold headline statements usually draw attention and make HR representatives want to read more about the experience in order to determine if the headlines utilized are on the mark. Think of the federal resume as an advertisement to sell yourself. When writing a federal resume, youll want to keep it original and let it express everything original about you. However, you want to express that uniqueness in the language of the vacancy announcement. Put yourself in the shoes of the HR hiring manager. What will he/she look for in your resume? What specific keywords are in the announcement? What keywords best exemplify your strengths and experience? For example, if a soldier was an Instructor and First Sergeant, the headline might be translated to TRAINING AND LEADERSHIP. If your goal is to become an Aircraft Mechanic, important keywords might be: hydraulics, airframe and powerplant, structural repair, operational testing, inspections, or the names of specific tools and equipment used in that profession. Less-relevant keywords might be: budget preparation, office automation equipment, or strategic planning. Keep the announcement and your goals in sight at all times, and resist the temptation to highlight nonrelevant skills, even if they sound important within the resume. Only skills, knowledge, and abilities that are relevant to the specific position will be given credit and help qualify you. Your federal resume is only as good as the words and phrases you use to describe your duties, accomplishments, and contributions to the employers you have served. The creation of a resume likely to be rated as Best Qualified is a careful marriage of art and science. Keep it action-oriented and interesting. Show results, especially your individual value and what you bring to a prospective job or organizationagain, in the context of the announcement.
Sample Headline Format-Style Resume

Below is an example of how you can use keywords to create headlines within the employment section of a resume. Note how the headline is followed by a brief description that captures the key points or accomplishments within the headline, and avoids restating job descriptions.
Notice also how the text is left-justified with no formatting (highlights and bold used for illustration purposes); this is the recommended format for federal electronic applications. The information at the beginning of the sectionincluding position title, employer, hours per week, salary, supervisor name, and contact informationis required for federal resumes.
Best Places to Find Keywords/Headlines:

Major Duties Qualifications Questionnaire KSAs Position Descriptions Agency Website (mission and vision) Here is an example of a vacancy announcement for a Supervisory Program Manager, GS-0340-14, with keywords highlighted.
Supervisory Program Manager
Here is another example using the Headline Format:

Served as an InoMedic Health Applications, Inc. Contractor for National Aeronautics and Space Administration (NASA) and the United States Air Force (USAF) at the Kennedy Space Center (KSC) in the Health Physics Department, serving as Emergency Response Exercise Program Specialist. PROGRAM MANAGEMENT: Developed and executed budgets up to $300K; supervised up to 10 personnel; and served as one of the lead trainers for new employees, applying management techniques, best practices, and business metrics to evaluate operations and improve efficiency and cost-effectiveness. Served as a Senior Specialist, evaluating, coordinating, and executing a wide variety of management and administrative services, to include Management and Information Systems (MIS), budget, finance, procurement, personnel, telecommunications, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment. Provided expert advice on environmental health and safety issues, as well as emergency preparedness and response, including Chemical, Biological, Radiological, and Nuclear and (high) Explosive (CBRNE) exercises. ADMINISTRATIVE/TECHNICAL MANAGEMENT: Oversaw the development, implementation, and evaluation of emergency preparedness programs, analyzing, evaluating, and recommending improvements to achieve effective emergency services. Developed, coordinated, and participated in Table Top Exercise (TTE) and Full Scale Exercise (FSE) training operations as a certified Master Exercise Practitioner (MEP). Employed Homeland Security Exercise and Evaluation Program (HSEEP) methodology to develop training and exercise plans and documentation. SUBJECT MATTER EXPERT: Advised NASA and USAF personnel on continuity policy and emergency management policy issues as a key member in a pivotal role overseeing all matters related to emergency preparedness, mitigation, and recovery. Developed and implemented guidance for the design, development, and execution of exercises to enhance emergency response capabilities. Researched and interpreted complex administrative policies and regulations for senior management officials. EMERGENCY RESPONSE: Coordinated training programs and emergency operations and drills to prepare staff to respond quickly and effectively to emergencies. Participated in numerous emergency operations as a First Responder, including industrial accidents such as a Titan-IV A-20 rocket explosion at the Cape Canaveral Air Force Station (CCAFS) in August 1998 (the rocket was carrying a classified payload). STRATEGIC PLANNING: Applied emergency planning concepts necessary to develop an integrated, generic, comprehensive emergency operations plan and Continuity of Operations (COOP) Plan. Provided development and articulation of key policies regarding emergency management. Created strategies and plans for dealing with potential emergency service scenarios. COMMUNICATIONS: Prepared and delivered correspondence, reports, and presentations. Regularly briefed senior leaders, external stakeholders, and emergency management counterparts on various TTE program aspects. Provide detailed communications and advice on Homeland Security Presidential Directive (HSPD)-20 (National Continuity Policy), HSPD8, and other federal directives to meet requirements based on NASA and USAF mission, resources, and budget constraints. ACCOMPLISHMENTS: *Completed Federal Emergency Management Agency (FEMA) Master Exercise Practitioner certification. *Disaster Assistance and Rescue Team (DART) member for all-hazard emergency response and recovery. *Developed and managed a robust emergency management TTE program and COOP.
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CREATE THE FRAMEWORK FOR YOUR USAJOBS RESUME
Components of a USAJOBS Resume

Work Experience: Employer Name is 60 characters; job title, 100 characters; phone number, 30 characters Duties, Accomplishments and Related Skills: 5,000 characters/spaces Education: School Name, 100 characters; Major and Minor, 60 characters each Relevant Coursework, Licensures and Certifications: 2,000 characters/spaces Job Related Training: Maximum of 5,000 characters/spaces Organizations/Affiliations: Maximum of four listings Publications: Maximum 5,000 characters/spaces Additional Information: Maximum of 20,000 characters/spaces
Up to five separate resumes may be maintained on the USAJOBS.gov website.
Documents You May Need and Why

List of Job-Related Skills Letters of Recommendation Performance Appraisals College Transcripts Training Certificates Awards Citations and Honors List of Affiliations List of Publications List of Speaking Engagements Official Orders Reminds you of what types of positions you want toand shouldtarget Give you potential quotes and references Give you specific accomplishments and possibly some supportive quotes about your performance Help you remember specific courses that might be relevant Provide details about what you learned/accomplished/became certified in Show how you excelled and give potential quotes about your performance Shows with which organizations you are aligned Shows that you have been published and possess strong writing skills Shows that you are comfortable and confident speaking in front of people Can help you remember special assignments/accomplishments
Your Secret Weapon: The Additional Information Section

The Office of Personnel Management (OPM) allows you to include an additional 20,000 characters/spaces for any other information in your resume that was not already included under Work Experience and Education. Although it is at the bottom of the resume, the Additional Information section holds the same weight as any other section, so why not use it to your advantage? Examples of information you might include in this section to optimize your resume: Career Highlights Professional Summary Additional Relevant Experience Honors, Awards, and Recognition KSAs Security Clearance Performance/Rater Comments Professional Affiliations Professional Certifications Equipment/Tools/Systems Speaking Experience Publications Areas of Expertise (Soft/Technical Skills) Computer and Technology Skills
How Your Resume Builder Might Look at the Completion of Check Point 3: AVIATION MECHANIC
173 Pierce Avenue, Macon, GA 31204 United States Email: info@careerprocenter.net Evening Phone: 478-742-2442 Day Phone: 478-742-2882 Highest Federal Civilian Position Held: GS-1670-12 GOAL: Aviation Safety Inspector
EXPERIENCE: United States Air Force (USAF) Charleston Air Force Base (AFB), SC, United States Aviation Lead Technician, WG-8602-10 Supervisor: Kevin Thomas Duties, Accomplishments and Related Skills: LEADERSHIP: QUALITY ASSURANCE/CONTROL: AIRCRAFT MAINTENANCE: TRAINING AND INSTRUCTION: SELECTED ACCOMPLISHMENTS: * * * EDUCATION Embry-Riddle Aeronautical University Daytona Beach, FL, United States Bachelors Degree Completion Date: 07/2010 Relevant Coursework, Licensures and Certifications: Aircraft Accident Investigation; Aviation Legislation; Aviation Law; Technical Report Writing; English Composition; Introduction to Computers and Applications; Management of Production and Operations; Aviation Safety; Microeconomics; Macroeconomics; Project Management in Aviation Operations; Human Factors in Aviation Safety; Aviation Safety Program Management; Explorations in Physics; Mechanical/Structural Factors in Aviation Safety; System Safety Management; Financial Accounting; Basic Algebra and Trigonometry; Algebra; Statistics with Aviation Applications Major: Professional Aeronautics Minor: Management and Aviation Safety GPA: 3.38 127 Semester Credits Earned 09/1997 to Present $40,000 per year Average hours per week: 40 Phone: 843-555-3333
OTHER: Job Related Training: RELEVANT TRAINING: Department of Interior (DOI), Contracting Officers Technical Representative (COTR), 06/2010 Flight Safety, Safety System Management, April 2010 Interagency Committee for Aviation Policy (ICAP) Aviation Safety Officer (ASO), 08/2009 FAA Advanced Aircraft Accident Investigation, June 2009 Defense Contract Management Agency (DCMA) Aircraft Maintenance Manager, 03/2005 Data Collection and Analysis, 08/2004 Supplier Quality Fundamentals, 07/2004 Intermediate Systems Acquisition, 05/2004 Production, Quality and Manufacturing Fundamentals, 01/2004 Fundamentals of System Acquisition Management, 11/2003 F-117 Engine Bore Scope, 12/1998 C-17A Engine Run Course, 08/1998
Organizations/Affiliations: American Legion Toastmasters International REFERENCES: John Jones, U.S. Air Force Maintenance Supervisor john.jones@emailaddress.com 555-555-1234 Professional Reference Additional Information: SECURITY CLEARANCE: Secret SUPERVISOR QUOTES AND RATING TEAM COMMENTARY: Your contributions were immediate and impactful. Discussions and presentations on fuel efficiency, fuel emissions, and methods for all federal aviation programs have helped to improve the governments approach to sustainability and our commitment to climate stability. We are also extremely grateful for your continued participation in efforts to improve aviation safety as a valued member of the ICAP Aviation Resource Management Survey (ARMS) team and its International Standard for Business Aircraft Operations (IS-BAO) survey teams. ~SALLY SUPERVISOR, U.S. Air Force (USAF) PROFESSIONAL HIGHLIGHTS: * * * (After writing your duties/accomplishments in Check Point 4, you can simply copy/paste some of them into this section of the USAJOBS Resume Builder thats on your CD.) MILITARY AWARDS: Aerial Achievement Medal Air Force (AF) Commendation Medal (x2) AF Achievement Medal National Defense Service Medal (x2)
Member Member
Global War on Terrorism Service Medal Armed Forces Expeditionary Medal (x2) Armed Forces Service Medal MILITARY EXPERIENCE: United States Air Force, 09/1997 to 08/2003 Lead Aircraft Technician (Air Reserve Technician) LICENSES/CERTIFICATES: Federal Aviation Administration (FAA) Inspection Authorization, 04/2009 Defense Acquisition Workforce Improvement Act (DAWIA) Level 2 Certification, 09/2006 Non-Destructive Testing (NDT) Level 2 Certification (MT, UT, ET, RT, and PT), 08/2005 FAA Pilot Ground School, 12/2002 Federal Communications Commission (FCC) General Radiotelephone Operators License (with radar endorsement), 08/2001 FAA Airframe and Powerplant License, 08/1999 FCC Technician Class Amateur Radio License, 02/1998 SPECIFIC QUALIFICATIONS: Airframe and Powerplant Mechanic with Inspection Authorization, Quality Assurance, and Aviation Safety Compliance Specialist with specialized knowledge and skill pertaining to the maintenance and airworthiness of aircraft; experience leading and conducting surveillance and inspections of diverse types of fixed wing aircraft and equipment to ensure repair, maintenance, and safety compliance with Department of Defense (DoD), Department of the Interior (DOI), Federal Management Regulations (FMR), Federal Aviation Administration (FAA), and Federal Acquisition Regulation (FAR) requirements.
You can find the above resume sample completed in the Tools and Resources section on page 120.
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WRITE YOUR DUTIES AND ACCOMPLISHMENTS FOR EACH POSITION
The Difference Between Duties and Accomplishments

By now, you should have gathered all of the information youll need to write your duties and accomplishments for each position you will include in your resume. To help you understand the difference between duties and accomplishments, lets use Sergeant Mitchell as an example. He spent five years in the Army as a Signal Support Systems Specialist, which, in Iraq, basically means that he was asked to fix virtually anything with electricity running through it. The Army has a specific job description for a Signal Support Systems Specialist. These are Sergeant Mitchells job duties, but they are also the duties of every other Signal Support Systems Specialist in the Army. Mitchell would definitely want to list some duties in his resume, but would need to be careful that they dont sound too generic or vague. For example, one of the official duties of a Signal Support Systems Specialist in the Army is to supervise, install, maintain, and troubleshoot signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. What does that mean? Would a civilian hiring manager understand and appreciate that? Sergeant Mitchell tweaked this language just a little bit to make it work for his resume, taking out some of the military language and making it easier to understand: Installed, maintained, and provided training and troubleshooting on a variety of secure and non-secure communications systems. This is a simple example, but you can see how this second version is much easier to understand. Accomplishments Are Not Generic. Accomplishments refer to the specific achievements that YOU did, and improvements that YOU made. In Sergeant Mitchells case, he did about a million things in Iraq that were unique to his unit, and they work well in his resume.
Here are a couple of specific accomplishments he might list: Maintained complex radio communications systems for 30 vehicles (worth more than $400K), troubleshooting and replacing equipment, as needed; developed new system for monitoring communications equipment, resulting in zero radio malfunctions during high-intensity combat assignment. Overcame a lack of internal communications by coordinating with engineers to cut down old telephone poles on abandoned Iraqi facility and to install telephone poles on base; directed installation of aerial telephone wires and tactical phones at key locations, enhancing productivity and overall resources. Accomplishments Are Personalized. And remember, you want to include accomplishments that are also relevant. Sergeant Mitchells accomplishments might help him land a job in the communications field, but as an Accountant? Not so much.
Using Challenge-Context-Action-Result (CCAR) Formula to Write Duties and Accomplishments

The key to writing strong accomplishments statements is to answer the question, So what? We recommend using the CCAR (Challenge-Context-Action-Result) or Situation-Task-Action-Result (STAR) formula when writing duties/accomplishments. At the very least, a good duty/accomplishment should address your action and the result of your action. In other words, dont just say what you did; be specific and explain the results of your actions.
Strong vs. Poorly Written Duties/Accomplishments

Focus on OutcomeYoud be amazed by how many people forget to mention this critical aspect of experience. When discussing outcome, be sure to discuss the whats, the hows, and the breadth and scope of your experiences: What occurred? Did you improve the workplace? Perhaps you refined technology tools, created programs, or organized procedures. Regardless, let the agency know what happened. Use brief examples to best illustrate your point, whenever possible. How much and how many? Did you start new projects? How many? Did you save the office money? Time? How much? Dont forget percentages, numbers, and degrees that apply. Notice how this example falls flat because it ignores the outcome:
As a Supervisor at Early Start, oversaw the development of grant proposals. While in this position, put systems in place to ensure employees provided the government with the exact information it needed.
This revision is more revealing, and competitive:

As a Supervisor at Early Start, oversaw team of 10 employees engaged in grant development; developed a template-based system to anticipate requirements and to meet deadlines in advance, and created proposals that won two grants over the previous year.
Showcase Your RoleDid you work on your own? As part of a team? In a supervisory capacity? As a team leader? Let the agency know your role in the projects. For example, this response ignores the candidates role(s):
Helped put together conferences. Among responsibilities were sending invitations, calling potential guests, and preparing conference materials.
A stronger way of phrasing this would be:

As part of a team of five employees, participated in conference planning; among other responsibilities, coordinated with co-workers to send invitations, contact potential guests, and prepare conference materials.
Were you promoted while working on a project? If so, mention that, too. Note, for example, the following response doesnt mention a promotion:
In last position, spent two to three months at a time in the field collecting samples for the study. The following year, spent most of time in the lab, only going to the field occasionally.
However, this revision does:

As Project Manager, spent two to three months at a time in the field, overseeing five specialists who assisted in the collection of samples for the study. The following year, was promoted to Senior Project Manager, which required more time in the lab and less time in the field.
Remember: Timeframes CountTimeframes count, so be sure to address these questions: What were the dates or time periods you worked on a project or job? Did you work full-time or part-time? If part-time, what percentage of your time did you perform specific tasks? For example, this candidate could have worked in his position for a few months as a part-time employee, but the employer wont know for sure:
Served as a Contractor for the agency. Regularly produced educational videos and IVT training sessions.
This response is stronger worded this way:

From 1999 to 2002, served as a full-time Contractor for the agency, spending at least 30% of time producing educational videos and IVT training sessions.
If you didnt spend substantial time in a particular position, include the dates anyway. Other information, such as the outcome of your experience or the scope and depth of your work, will underscore its value.
Value Your ExperienceMany experiences illuminate your significance as a candidate. For example, you might have published relevant articles or gained valuable experience through: Leadership Positions. Were you president of a sorority or fraternity? Did you lead a team either as part of a classroom experience or a volunteer group? Mention these positions and the outcome of your efforts. Extracurricular Activities. Perhaps you volunteered at or belonged to a club that gave you valuable experience. Let the agency know specific details, including projects, dates, and how that experience applies to the field. Internships, Training Assignments, and Special Details. Never underestimate the importance of handson education, especially internships, whether during the summer or over an entire semester. Show and TellWriting about your experience is great, but be sure to use specific examples, too. For example, read how this candidates job sounds pretty blas:
As a Maintenance Mechanic, often work in settings that require strict control of every move in the operation.
Look at the difference a few specifics can make:

As a Maintenance Mechanic, often worked in settings that required strict control of every move in the operation; e.g., for 16 months, worked on renovation projects in the Smithsonian Institutions, handling priceless museum exhibits using forklifts, cranes, skids, and rollers.
Writing Tips and Samples

The following tips and examples will demonstrate what you should and should not do in your own resume: Write your resume in the assumed first-person Point of View (POV), without using personal pronouns.
Poor: I managed a team of six people in organizing and tracking a major warehouse operation. Better: Directed team of 12 personnel in organizing, tracking, and improving a 24/7 warehouse of trucking supplies valued at more than $800K.
Use action-based verbs and adjectives, but dont overuse them!

Poor: Detail-oriented, versatile, results-focused, and dedicated leader with 20 years of experience.
(uses too many action-oriented adjectives in a row without any specific action verbs that clarify actual tasks)
Better: Highly skilled Electrical Engineer with 20 years experience in designing, evaluating, troubleshooting, and improving complex electrical systems for Fortune 500 companies.
(uses relevant action verbs descriptive of the applicants tasks)
We have included a list of action verbs in the Tools and Resources section found at the end of this workbook. Use them wisely.
Write strong accomplishments.

Weak accomplishment: Manage the supply room and help my section chief organize the armory. Better: Played a key role in organizing and accounting for more than $200K in government inventory; after only one month of preparation, received Outstanding rating on official readiness inspection.
Avoid vague language.

Example of vague language: Worked with section chief to send tools and equipment to other units in Iraq and the U.S. Example of specific language: Planned logistical movement of 50 different tools and pieces of equipment across international boundaries to support the Global War on Terrorism; more than $1M worth of inventory shipped with 100% accountability.
In general, choose active voice over passive voice when describing duties and accomplishments.
Example of passive voice with first-person POV (avoid): In Iraq, as part of my responsibilities, hardware and software were developed and a help desk was operated. Example of active voice with assumed first-person POV, without personal pronouns (use): Provided expert technical support and customer service while troubleshooting and solving a broad range of Information Technology (IT) problems.
Note: For more examples of well-written duties and accomplishments, please refer to the USAJOBS resume samples in the back of your workbook.
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COMPLETE YOUR USAJOBS RESUME (OFFLINE)
USAJOBS.gov Resume Formatting Tips

All addresses can now have two lines (two fields online) of 100 characters each, including employer addresses Postal Codes can have 20 characters, including a hyphen (-) and letters The characters < > and &are never allowed Supervisor Name is limited to 60 characters/spaces; Phone is limited to 30 characters with no spaces Supervisor Phone only allows numbers, (.), (+), (\), (/), and left and right parenthesesNO SPACES! Formal Job Title must not contain special characters, except pound sign (#), hyphen (-), and forward slash (/) Salary can only include one dollar sign ($),numbers, a comma, and a period (.) separating dollars from cents City/Town can have 60 letters with no special characters or numbers; Postal Codes can have a hyphen and letters Only list attained college degrees; use Some College Coursework Completed with no completion date and note the degree in progress with an Expected Completion Date in the Relevant Coursework field Credits and most other numeric fields may not have a space; be sure you have no spaces at the end Hours per week must contain only numbersno spaces or + sign Goal should not exceed 500 characters/spaces USAJOBS states that the only invalid characters are < and > and &but this is not true; different fields have different invalid characters. Supervisor Names can have 60 characters while phone numbers can have 30. However, the character restrictions pose several problems. How can you designate a DSN number or extension if you cant use
letters in the Phone field? The only way is to add (DSN phone) or (DSN) to the Supervisor Name field and to use / with no spaces in the Supervisor Phone field for an extension. Here is the proper way to include an extension with a phone number: 123-456-7890/123 For DSN numbers, list as Supervisor Name: Joe Billybob (DSN phone), Supervisor Phone: 456-7890 If you have a long name: Supervisor Name: Michelangelo Hollingsworth Villanovagrobenshreuberson (DSN), Supervisor Phone: 123-456-7890
USAJOBS Resume Best Practices

Always check the website for changes (characters and word counts) Read the How to Apply tab Call the contact to confirm receipt of application Send in what they ask fornothing more, nothing less! Update resume every six months or at each position change Tailor resume for each position Focus on the last 10 to 15 years of your employment history Dont include religious or political affiliations Avoid using invalid characters (see the www.USAJOBS.gov Resume Formatting Tips on Page 43) Dont use too many acronyms, and spell them out the first time! Ask a friend, peer, supervisor, mentor, and/or professional resume writer for assistance
USAJOBS Resume Quick Reference Guide

WORK EXPERIENCE: Employer Name60 characters Employer Address [or move City/State to this block] Employer City/Town, State, Zip Code, Country Job Title100 characters Supervisor: Name if OK to contact60 characters MM/YYYY to MM/YYYY or Present $XX,XXX per year Average hours per week: XX Federal Grade: XX-XXXX-XX or N/A Phone: MUST HAVE PHONE 130 characters
Duties, Accomplishments and Related Skills: [5,000 characters max, including spaces] 2 Brief description of company, duties, and responsibilities. HEADLINE: Evaluate . . . HEADLINE: Develop . . . HEADLINE: Analyze . . . ACCOMPLISHMENTS: *Accomplishment *Accomplishment *Accomplishment EDUCATION: School Name100 characters School City/Town, State or Province, Country Degree/Level Attainedchoose from dropdown list provided online 3 Completion Date: MM/YYYY HONORS, if applicablechoose from dropdown list provided online 5 Relevant Coursework, Licensures and Certifications: [2,000 characters max, including spaces; list info for this school only. You may also include any thesis/dissertation papers, study abroad programs, field study, or any other relevant information pertaining to each corresponding school.]
If listing a Supervisor, you must include a working phone number at which the Supervisor may be contacted. If your Supervisor has retired or you have lost touch, you may list a human resources contact, if applicable. If you dont have someone you can list, then omit the Supervisor and corresponding phone number fields, as applicable. 2 We recommend including detail for the last 10 years of your employment history. Older employment history may be included in the ADDITIONAL INFORMATION section. 3 DEGREE/LEVEL ATTAINED includes only: Some High School Coursework, High School or equivalent, Technical or Operational Certificate, Some College Coursework Completed, Associates Degree, Bachelors Degree, Masters Degree, Doctorate, or Professional. List any other education as Job Related Training. If your degree is in progress, you may list the anticipated completion date in the Relevant Coursework, Licensures and Certifications section for the corresponding school. 4 We recommend listing a GPA if its above a 3.0 (B+). Otherwise, you may wish to omit this optional field. 5 HONORS includes only summa cum laude, magna cum laude, or cum laude. List any other honors in the Relevant Coursework, Licensures and Certifications for the corresponding school.
1
Major: 60 characters Minor: ENTER, if applicable60 characters GPA: ENTER 4 XX Semester OR Quarter Credits Earned
Course, X Sem/Qtr Hrs; Course, X Sem/Qtr Hrs; Course, X Sem/Qtr Hrs OTHER: Job Related Training: [5,000 characters max, including spaces; can also include any licenses/certifications earned through training not related to a degree program.] PROFESSIONAL LICENSES AND CERTIFICATIONS: *License, MM/YYYY or Current RELEVANT TRAINING: Course name, MM/YYYY 6 Organizations/Affiliations: [four maximum] Organization Name Professional Publications: [5,000 characters max, including spaces] 7 Member
Additional Information: [20,000 characters max, including spaces] 8
REFERENCES: [No character limit, but keep to 100 characters to prevent formatting errors; FIVE REFERENCES MAXIMUM] Name Employer Title MUST HAVE PHONE OR REMOVE Email Professional or Personal Reference (CHOOSE ONE FROM DROPDOWN LIST)
Indicate month and year completed. If not applicable, delete. For a free, online bibliography formatting tool using the Modern Language Association (MLA) style, visit easybib.com/. For examples of various bibliography entries, visit www.factmonster.com/homework/t8biblio.html. 8 This section consists of all other relevant information that you are not able to fit into employment or education, including, but not limited to, government-issued security clearance, professional summary, career highlights, awards, special skills, older employment, conferences/presentations, and any KSA responses NOT covered in your employment section.
7
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If you have completed your classroom exercises, please discuss with the instructor some of these additional activities you can do while the rest of the class completes the practical exercises.
Copy/paste and populate resumes into the USAJOBS.gov website resume builder
Apply for specific jobs
Additional writing/editorial assistance
Discuss best practices/tools and resources
Create additional versions of your resume that are tailored to different vacancy announcements.
TOOLS AND RESOURCES
Accomplishments Worksheets Full USAJOBS.gov Resume Builder Typical Steps in Federal Recruitment Federal Job Sources Understanding Applicant Eligibility Qualifications Understanding Qualifications General Schedule (GS) Position Classifications Wage Grade Trades, Labor Job Families, and Occupations Federal Compensation Scales Understanding the Federal Hiring Process Other Online Federal Application Systems Posting Your Resume on USAJOBS.gov Resume Action Verbs Addressing Knowledge, Skills, and Abilities (KSAs) KSA Worksheet Sample USAJOBS Resumes
Page 50 Page 60 Page 80 Page 82 Page 83 Page 85 Page 86 Page 90 Page 91 Page 96 Page 98 Page 101 Page 107 Page 110 Page 115 Page 116
ACCOMPLISHMENTS WORKSHEET
Now that you understand where to find and how to write your duties and accomplishments, use the spaces on the next few pages to write out your first drafts. You can refer to the numerous resume samples in the Appendix for more examples of good accomplishments. JOB INFORMATION: (You might want to write in your job title, start and end dates, and any other information to help you be organized for when you actually develop your resume.) __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ TOP DUTIES: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. ________________________________________________________________________________________ 7. ________________________________________________________________________________________ 8. ________________________________________________________________________________________ TOP RESULTS/ACCOMPLISHMENTS: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. ________________________________________________________________________________________
7. ________________________________________________________________________________________ 8. ________________________________________________________________________________________ JOB INFORMATION: (You might want to write in your job title, start and end dates, and any other information to help you be organized for when you actually develop your resume.) __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ TOP DUTIES: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. ________________________________________________________________________________________ 7. ________________________________________________________________________________________ 8. ________________________________________________________________________________________ TOP RESULTS/ACCOMPLISHMENTS: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. ________________________________________________________________________________________ 7. ________________________________________________________________________________________ 8. ________________________________________________________________________________________
JOB INFORMATION: (You might want to write in your job title, start and end dates, and any other information to help you be organized for when you actually develop your resume.) __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ TOP DUTIES: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. ________________________________________________________________________________________ 7. ________________________________________________________________________________________ 8. ________________________________________________________________________________________ TOP RESULTS/ACCOMPLISHMENTS: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. ________________________________________________________________________________________ 7. ________________________________________________________________________________________ 8. ________________________________________________________________________________________
USAJOBS Full Resume Builder
PERSONAL INFORMATION
First Name: Middle Name: Last Name: Home Address: Home Address 2: City: State: Zip Code: Country: Email Address: Day Phone: Evening Phone: Mobile Phone: DSN (if applicable): Are/were you a Federal Civilian Employee? If so, enter Pay Plan (e.g., GS, WG, ST, etc.): Enter Series: Enter Grade: Federal Civilian Employee Start Date: Federal Civilian Employee End Date: Are you ICTAP eligible?
EMPLOYMENT HISTORY
List your current and past jobs in REVERSE-CHRONOLOGICAL ORDER. Only cover jobs held within the last 10 years (older work experience should be included in the ADDITIONAL INFORMATION section at the end of this document, if necessary and if relevant).
EMPLOYMENT BLOCK ONE

(List most recent/current job.)
Employer Name: Employer Address: Employer Address 2: City/Town: State/Province, Zip Code: Country: Formal Title: Start Date (MM/YYYY): End Date (MM/YYYY) or Present: Salary: Average Hours Per Week: OK to Contact Supervisor? Supervisors Name: (only if contact answer is Yes) Supervisors Phone: (only if contact answer is Yes) Pay Plan-Series-Grade: (only if federal civilian position) DUTIES AND RESPONSIBILITIES: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
ACCOMPLISHMENTS FOR THIS POSITION: Awards, improvements, recognition, special projects, etc., such as improved safety, reduced costs, saved money, etc. _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
EMPLOYMENT BLOCK TWO

Employer Name: Employer Address: Employer Address 2: City/Town: State/Province, Zip Code: Country: Formal Title: Start Date (MM/YYYY): End Date (MM/YYYY) or Present: Salary: Average Hours Per Week: OK to Contact Supervisor? Supervisors Name: (only if contact answer is Yes) Supervisors Phone: (only if contact answer is Yes) Pay Plan-Series-Grade: (only if federal civilian position) DUTIES AND RESPONSIBILITIES: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
EMPLOYMENT BLOCK THREE

Employer Name: Employer Address: Employer Address 2: City/Town: State/Province, Zip Code: Country: Formal Title: Start Date (MM/YYYY): End Date (MM/YYYY) or Present: Salary: Average Hours Per Week: OK to Contact Supervisor? Supervisors Name: (only if contact answer is Yes) Supervisors Phone: (only if contact answer is Yes) Pay Plan-Series-Grade: (only if federal civilian position) DUTIES AND RESPONSIBILITIES: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
EMPLOYMENT BLOCK FOUR

EMPLOYMENT BLOCK FIVE

EDUCATION
List information for each college, university, or technical school you attendednot for each certificate or training courses. Add any additional school information to the ADDITIONAL INFORMATION section at the end of this document, if necessary.
BLOCK ONE (MOST RECENT)

School or Program Name: City/Town: State/Territory/Province: Country: Degree/Level Attained: Completion Date (MM/YYYY): Major: Minor: GPA: Total Credits Earned: Semester or Quarter Credits? Honors: RELEVANT COURSEWORK, LICENSURES AND CERTIFICATIONS: List the titles and completion month/year. Also include any other honors/scholarships/grants received. _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
EDUCATION BLOCK TWO

School or Program Name: City/Town: State/Territory/Province: Country: Degree/Level Attained: Completion Date (MM/YYYY): Major: Minor: GPA: Total Credits Earned: Semester or Quarter Credits? Honors: RELEVANT COURSEWORK, LICENSURES AND CERTIFICATIONS: List the titles and completion month/year. Also include any other honors/scholarships/grants received. _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
EDUCATION BLOCK THREE

School or Program Name: City/Town: State/Territory/Province: Country: Degree/Level Attained: Completion Date (MM/YYYY): Major: Minor: GPA: Total Credits Earned: Semester or Quarter Credits? Honors: RELEVANT COURSEWORK, LICENSURES AND CERTIFICATIONS: List the titles and completion month/year. Also include any other honors/scholarships/grants received. _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
OTHER INFORMATION
JOB RELATED TRAINING: List the titles and completion month/year of training courses relevant to the position. _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
ORGANIZATIONS/AFFILIATIONS: List the organization name and affiliation; only include current memberships or position held and a maximum of four. ________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________
REFERENCES
(Maximum of five; must include a phone number with each reference.) Name: Employer: Title: Phone: Email: Reference Type: Name: Employer: Title: Phone: Email: Reference Type: Name: Employer: Title: Phone: Email: Reference Type: Name: Employer: Title: Phone: Email: Reference Type: Name: Employer: Title: Phone: Email: Reference Type: Personal or Professional? (Select from dropdown list online)
Personal or Professional? (Select from dropdown list online)
ADDITIONAL INFORMATION
List any other information you believe to relevant to your application in this section. You have 20,000 characters/spaces for any other relevant information. The following are some suggestions.
Security Clearance: List any active or previous security clearances, relevant dates, and certifying agency(ies).
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Professional Summary: You may want to include a short paragraph that describes your professional experience and skills. Here is a simple formula for writing a good professional summary: A specific introductory statement displaying your highest level of qualifications and the number of years of work experience: Senior Maintenance Supervisor with 27 years of progressive experience. Record of improvement/accomplishment: Whenever describing accomplishments, be precise. If possible, quantify results. For example, you could write, Reorganized order-processing procedures to reduce time required by 30%. Specific skills and training applicable to the job objective. Areas of specialized proficiency (include education level, specialized certifications, and/or security clearances). Work ethic traits demonstrating desirable behaviors or competencies (keep this to one sentence).
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Career Highlights: Here, you can simply copy/paste some of your top accomplishments from throughout the resume. If these include keywords from the job announcement, all the better!
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________
Additional Relevant Experience: If you have positions going back past 10 years that you think are relevant, you can list the start and end years, the job title, and the organization here. You may also want to include a brief summary of your duties/accomplishments. Finally, if you ran out of space in the work history above, you might want to continue them here if you really think its relevant to the application.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Honors, Awards, and Recognition: List the name and month/year received for awards relevant to the position.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Military Awards: List highest awards and number of devices, such as medals and war zone deployment ribbons, but not common decorations or badges such as weapons training, good conduct, airborne, etc.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

KSAs: If the position requires to you include KSAs in the resume, this is a good place to include themunless otherwise instructed by the announcement.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________
Performance/Rater Comments: Consider listing short excerpts of others who wrote about your performance. Choose quotes that are relevant to the position, but remember, USAJOBS doesnt allow quotation marks.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Professional Licenses/Certifications: List the titles and most recent month/year of application-relevant licenses or certifications that were not obtained via a degree or certification program (which should be listed under Education).
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Equipment/Tools/Systems: List any specific equipment and/or technology relevant to your career goals.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Speaking Experience/Lectures: Include any articles in which you were quoted.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Conferences/Presentations: List any relevant professional journal articles or books you wrote that were published.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________

Areas of Expertise: This includes soft skills, such as communication, speaking, and team building, as well as and technical skills, such as computer or other technology skills. This is yet another opportunity to include some relevant keywords from the job announcement.
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________
Typical Steps in Federal Recruitment

Whether applying for a permanent or non-permanent position, it helps to know that federal agencies use most, if not all, of the following steps during the hiring process: JOB ANALYSIS PUBLIC NOTICE/ VACANCY ANNOUNCEMENT SCREENING APPLICATIONS REFERRAL INTERVIEW SELECTION JOB OFFER PROBATIONARY PERIOD
Job Analysis: This process happens before you, the potential candidate, get involved. The hiring manager or supervisor describes the work to be done, and determines the knowledge, skills, abilities, or competencies required to do that work. Public Notice or Vacancy Announcement: The agency gets the word out about its current or potential openings. They also include the dates that that applications will be accepted. Please note: If you are a 10-point preference eligible, you can file an application after an announcement closes. You should contact the agency that announced the position for further information. Screening Applications: The agency human resources specialist, or, in some cases, an automated "expert" system, evaluates your application against the position's qualification requirements and determines your eligibility, and in some cases, your ranking, relative to other candidates. Referral: The human resources office issues a list of qualified candidates to the selecting official. In some cases, positions are required to be filled from among the top three individuals with the highest score. This is not true for all jobs, but you may hear reference to "The Rule of Three." This is a legal requirement and, when indicated, agencies must follow this rule. Interview: Most agencies conduct interviews of top candidates. Not all do. The interview can take place in person or by telephone. Selection: A hiring manager may select from among a pool of qualified candidates. If you are selected, Congratulations! If you are not, you should keep applying for jobs that interest you. There is more than one opportunity for most well qualified people! If a selecting manager doesn't identify a good candidate on the first try, the process goes back to the recruiting phase. Job Offer: An offer is made to the selected candidate, and if the candidate accepts, then a starting date is determined. Probationary Period: The probationary period is the final part of the examining and hiring process. This is your opportunity to be sure you've made the right choice of employer, and the agency's opportunity to be sure you are a good match for the job. Most probationary periods last a year, but some agencies have longer or shorter probationary periods. Please be aware that even in the best of circumstances, the federal hiring process can be lengthy. This is especially true for agencies that don't use an on-line system. Don't be discouraged! Most vacancy announcements list someone who can be contacted for additional information about a vacancy announcement, including the current status of the vacancy. Do reach out to them for an update.
Federal Job Sources

There are two primary sources for finding federal jobs. The first is the governments official employment website, www.USAJOBS.gov. The other source for federal jobs is the official website of the agency(ies) in which you have an interest. While the vast majority of the agencies list their vacancies through www.USAJOBS.gov (and, as such, their employment links will redirect you to this site), there are some agencies that fall under the Excepted hiring category, which means that they are not required by law to list certain positions on www.USAJOBS.gov (though more and more agencies are recognizing the value of including their vacancies on http:/www.USAJOBS.gov). To better understand this, lets differentiate between the two primary job categories. COMPETITIVE SERVICE covers jobs that fall solely under the Office of Personnel Managements (OPM) jurisdiction and that are subject to the Civil Service laws passed by Congress to ensure applicants and employees receive fair and equal treatment in the hiring process. Candidates are chosen from an applicant pool based on their qualifications and how closely they meet the desired knowledge, skills, abilities, and competencies stated in the vacancy announcement. Competitive Service jobs cover a significant percentage of federal employment opportunities. The objective is to identify the Best Qualified candidates for the vacancy. Applicants typically consist of people from the private sector, the federal employment ranks, and former military service personnel who are attempting to transition to post-military employment. Only U.S. citizens are eligible for positions in the Competitive Service. EXCEPTED SERVICE positions are excepted by law because the agencies offering these types of positions have direct ties to national security and/or intelligence functions, or are otherwise inappropriate for competitive examining. Examples of positions that fall under Excepted Service include attorneys, chaplains, and medical doctors because for these types of jobs, it is difficult to use standard qualification requirements such as whats used in competitive jobs to rate applicants. Examples of agencies that fill the bulk of their vacancies via Excepted Service include the Central Intelligence Agency (CIA), the Department of State (DoS), the National Security Agency (NSA), and the Federal Bureau of Investigation (FBI). Excepted Service positions are not required by law to be posted on www.USAJOBS.gov. Candidates who are interested in these types of position should consult the official website of the agencies that offer this type of employment opportunity.
Understanding Applicant Eligibility

One of the most common mistakes made by people who are new to the federal hiring process is incorrectly answering the questions in the Applicant Eligibility section. Candidates yes/no answers to these questions can greatly influence what jobs are returned to them in a search; its of the utmost importance that you understand and truthfully answer this section as best as possible. Lets take a look at the questions and what some of these key phrases mean. Are you a current or former federal civilian employee who holds or held a non-temporary appointment? A non-temporary appointment does not have a specific not-to-exceed (NTE) date associated with it. Visit www.USAJOBS.gov/EI/temporaryappointments.asp for more details. This question is used to determine if a candidate is eligible for status positionspositions reserved for people with at least one year of eligible, federal Competitive Service employment. Competitive Service refers to all federal government civilian positions that are not specifically excepted from the Civil Service laws and are not in the Senior Executive Service (SES). For more details, go to www.USAJOBS.gov/EI/howjobsarefilled.asp. Are you in an Excepted Service position covered by an interchange agreement? Excepted Service refers to unclassified service, unclassified Civil Service, or positions outside the Competitive Service and the SES. For more details, go to www.USAJOBS.gov/EI/howjobsarefilled.asp. Many positions in the Federal Aviation Administration (FAA), Government Accountability Office (GAO), Department of Veterans Affairs (VA), U.S. Postal Service (USPS), and Transportation Security Administration (TSA) are covered by interchange agreements. An interchange agreement occurs when an agency has an established merit system in the Excepted Service and enters into an agreement in which employees may be moved from the agencys system to the Competitive Service. Additional information on interchange agreements can be found in 5 Code of Federal Regulation (CFR) 6.7. Are you eligible for reinstatement? Reinstatement eligibility allows those individuals who previously held a career or career-conditional appointment to apply for jobs in the competitive Federal Service open to status applicants. Visit www.USAJOBS.gov/EI/reinstatementeligibility.asp for more information. Are you a veteran eligible for Veterans Preference or separated from the Armed Forces under honorable conditions after three years or more of continuous military service? Veterans Preference is reserved for eligible members of our nations Armed Forces. An employees category of entitlement to preference in the Federal Service is based on active military service that terminated
honorably. There are several categories of Veterans Preference, each with its own eligibility and entitlements. Some veterans are not eligible for any preference.
Veterans Preference does not factor into SES positions or some other Excepted Service positions. Visit www.fedshirevets.gov for more details. Are you a person with non-competitive appointment eligibility? This eligibility refers to a person deemed eligible to apply based on other factors, including severe disabilities, recent Peace Corps, AmeriCorps/VISTA volunteers, or other eligibility documented and verified by an appropriate third party.
For more information about how applicants are rated, please visit www.opm.gov/qualifications/x-118c/index.asp.
Understanding Qualifications
The following table provides an overview of what is generally required, at minimum, to qualify for a grade within the General Schedule (GS) pay scale, the scale used by the majority of the federal vacancy announcements: GRADE GS-1 GS-2 GS-3 GS-4 GS-5 GS-7 GS-9 GS-11 QUALIFYING EDUCATION None High-school graduation or equivalent 1 academic year above high school 2 academic years above high school, OR Associates degree 4 academic years above high school leading to a Bachelors degree, OR Bachelors degree Bachelors degree with Superior Academic Achievement for two-grade interval positions, OR 1 academic year of graduate education (or law school, as specified in qualification standards or individual occupational requirements) Masters (or equivalent graduate degree, such as LL.B. or J.D., as specified in qualification standards or individual occupational requirements), OR 2 academic years of progressively higherlevel graduate education Ph.D. or equivalent doctoral degree, OR 3 academic years of progressively higher-level graduate education, OR for research positions only, completion of all requirements for a Masters or equivalent degree For research positions only, completion of all requirements for a doctoral or equivalent degree
GS-12
Candidates eligible for GS-13-15 positions are determined based on acquired appropriate specialized experience. GS-13 and higher are typically the equivalent to civilian-level directors, vice presidents, and higher in medium- to large-scale corporations.
Although the above table provides a good starting point in determining what pay grade within the General Schedule you may qualify for, it is still important to read the vacancy announcement thoroughly, as some positions have additional educational and licensing requirements.
General Schedule (GS) Position Classifications

The GS series consist of 23 occupational families that are further divided into more than 400 white-collar occupations. The following are the core GS descriptions:
GS-000: Miscellaneous
This group includes all classes of positions, the duties of which are to administer, supervise, or perform work that cannot be included in other occupational groups.
GS-100: Social Science, Psychology, and Welfare Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform research or other professional and scientific work, subordinate technical work, or related clerical work in one or more of the social sciences: in psychology, in social work, in recreational activities, or in the administration of public welfare and insurance programs.
GS-200: Personnel Management and Industrial Relations Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform work involved in the various phases of personnel management and industrial relations.
GS-300: General Administrative, Clerical, and Office Services Group

This group includes all classes of positions, the duties of which are to administer, supervise, or perform work involved in management analysis; stenography, typing, correspondence, and secretarial work; mail and file work; the operation of office appliances; the operation of communications equipment, use of codes and ciphers, and procurement of the most efficient communications services; the operation of microfilm equipment, peripheral equipment, duplicating equipment, mail-processing equipment, and copier/duplicating equipment; and other work of a general clerical and administrative nature.
GS-400: Biological Science Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform research or other professional and scientific work or subordinate technical work in any of the fields of science concerned with living organisms, their distribution, characteristics, life processes, and adaptations and relations to the environment; the soil, its properties and distribution, and the living organisms growing in or on the soil; and the management, conservation, or utilization thereof for particular purposes or uses.
GS-500: Accounting and Budget Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform professional, technical, or related clerical work of an accounting, budget administration, related financial management, or similar nature.
GS-600: Medical, Hospital, Dental, and Public Health Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform research or other professional and scientific work, subordinate technical work, or related clerical work in the several branches of medicine, surgery, and dentistry or in related patient-care services, such as dietetics, nursing, occupational therapy, physical therapy, pharmacy, and others.
GS-700: Veterinary Medical Science Group

This group includes all classes of positions, the duties of which are to advise and consult on, administer, manage, supervise, or perform research or other professional and scientific work in the various branches of veterinary medical science.
GS-800: Engineering and Architecture

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform professional, scientific, or technical work concerned with engineering or architectural projects, facilities, structures, systems, processes, equipment, devices, materials, or methods. Positions in this group require knowledge of the science or artor bothby which materials, natural resources, and power are made useful.
GS-900: Legal and Kindred Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform professional legal work in the preparation for trial and the trial and argument of cases; the presiding at formal hearings afforded by a commission, board, or other body having quasi-judicial powers, as part of its administrative procedure; the administration of law entrusted to an agency; the preparation or rendering of authoritative or advisory legal opinions or decisions to other federal agencies or to administrative officials of own agency; the preparation of various legal documents; and the performance of other work requiring training equivalent to that represented by graduation from a recognized law school and, in some instances, requiring admission to the bar; or quasi-legal work that requires knowledge of particular laws, or of regulations, precedents, or departmental practice based thereon, but that does not require such legal training or admission to the bar.
GS-1000: Information and Arts Group

This group includes positions that involve professional, artistic, technical, or clerical work in (1) the communication of information and ideas through verbal, visual, or pictorial means; (2) the collection, custody, presentation, display, and interpretation of art works, cultural objects, and other artifacts; or (3) a branch of fine or applied arts such as industrial design, interior design, or musical composition. Positions in this group require writing, editing, and language ability; artistic skill and ability; knowledge of foreign languages; the ability to evaluate and interpret informational and cultural materials; the practical application of technical or aesthetic principles combined with manual skill; and dexterity and related clerical skills.
GS-1100: Business and Industry Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform work pertaining to and requiring a knowledge of business and trade practices, characteristics and use of equipment, products, or property, or industrial production methods and processes, including the conduct of investigations and studies; the collection, analysis, and dissemination of information; the establishment and maintenance of contracts with industry and commerce; the provision of advisory services; the examination and appraisement of merchandise or property; and the administration of regulatory provisions and controls.
GS-1200: Copyright, Patent, and Trademark Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform professional scientific, technical, and legal work involved in the cataloging and registration of
copyright, in the classification and issuance of patents, in the registration of trademarks, in the prosecution of applications for patents before the Patent Office, and in the giving of advice to government officials on patent matters.
GS-1300: Physical Science Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform research or other professional and scientific work or subordinate technical work in any of the fields of science concerned with matter, energy, physical space, time, nature of physical measurement, and fundamental structural particles as well as the nature of the physical environment.
GS-1400: Library and Archives Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform professional and scientific work or subordinate technical work in the various phases of library archival science.
GS-1500: Mathematics and Statistics Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform research or other professional and scientific work or related clerical work in basic mathematical principles, methods, procedures, or relationships, including the development and application of mathematical methods for the investigation and solution of problems; the development and application of statistical theory in the selection, collection, classification, adjustment, analysis, and interpretation of data; the development and application of mathematical, statistical, and financial principles to programs or problems involving life and property risks; and any other professional and scientific or related clerical work requiring primarily and mainly the understanding and use of mathematical theories, methods, and operations.
GS-1600: Equipment, Facilities, and Services Group

This group includes positions, the duties of which are to advise on, manage, or provide instructions and information concerning the operation, maintenance, and use of equipment, shops, buildings, laundries, printing plants, powerplants, cemeteries, or other government facilities, or other work involving services provided predominantly by people in trades, crafts, or manual labor operations. Positions in this group require technical or managerial knowledge and ability in addition to a practical knowledge of trades, crafts, or manual labor operations.
GS-1700: Education Group

This group includes positions that involve administering, managing, supervising, performing, or supporting education or training work when the paramount requirement of the position is knowledge of, or skill in, education, training, or instruction processes.
GS-1800: Investigation Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform investigation, inspection, or enforcement work primarily concerned with alleged or suspected offenses against the laws of the U.S., or such work primarily concerned with determining compliance with laws and regulations.
GS-1900: Quality Assurance (QA), Inspection, and Grading Group

This group includes all classes of positions, the duties of which are to advise on, supervise, or perform administrative or technical work primarily concerned with the QA or inspection of material, facilities, and processes, or with the grading of commodities under official standards.
GS-2000: Supply Group

This group includes positions that involve work concerned with finishing all types of supplies, equipment, material, property (except real estate), and certain services to components of the federal government, industrial, or other concerns under contract to the government, or receiving supplies from the federal government. Included are positions concerned with one or more aspects of supply activities from initial planningincluding requirements analysis and determinationthrough acquisition, cataloging, storage, distribution, and utilization to ultimate issue for consumption or disposal. The work requires knowledge of one or more elements or parts of a supply system and/or supply methods, policies, or procedures.
GS-2100: Transportation Group

This group includes all classes of positions, the duties of which are to advise on, administer, supervise, or perform work that involves two or more specialized transportation functions or other transportation work not specifically included in other series of this group.
GS-2200: Information Technology (IT) Group

This group includes all positions for the administrative work in IT. The primary subcategory is 2210, which covers IT management. Within IT management are 11 possible Areas of Responsibility (AORs), or combination of responsibilities, including: Policy and Planning (PLCYPLN) Enterprise Architecture (EA) Information Security (INFOSEC) Systems Analysis (SYSANALYSIS) Applications Software (APPSW) Operating Systems (OS) Network Services (NETWORK) Data Management (DATAMGT) Internet (INET) Systems Administration (SYSADMIN) Customer Support (CUSTSPT)
Wage Grade Trades, Labor Job Families, and Occupations

The Wage Grade (WG) group offers an additional 36 occupational families: WG-2500 through WG-9000. These are typically considered the blue-collar positions. The following is a list of the WG family groups: WG-2500: Wire Communications Equipment Installation/Maintenance WG-2600: Equipment Installation and Maintenance WG-2800: Electrical Installation and Maintenance WG-3100: Fabric and Leather Work WG-3300: Instrument Work WG-3400: Machine Tool Work WG-3500: General Services and Support Work WG-3600: Structural and Finishing Work WG-3700: Metal Processing WG-3800: Metal Working WG-3900: Motion Picture, Radio, TV, and Sound Equipment Operation WG-4000: Lens and Crystal Work WG-4100: Painting and Paperhanging WG-4200: Plumbing and Pipefitting WG-4300: Pliable Materials Work WG-4400: Printing WG-4600: Woodwork WG-4700: General Maintenance and Operations Work WG-4800: General Equipment Maintenance WG-5000: Plant and Animal Work WG-5200: Miscellaneous Occupations WG-5300: Industrial Equipment Maintenance WG-5400: Industrial Equipment Operation WG-5700: Transportation/Mobile Equipment Operation WG-5800: Heavy Mobile Equipment Mechanic WG-6500: Ammunition, Explosives, and Toxic Materials Work WG-6600: Armament Work WG-6900: Warehousing and Stock Handling WG-7000: Packing and Processing WG-7300: Laundry, Dry Cleaning, and Pressing WG-7400: Food Preparation and Servicing WG-7600: Personal Services WG-8200: Fluid Systems Maintenance WG-8600: Engine Overhaul WG-8800: Aircraft Overhaul WG-9000: Film Processing
For more information on Federal Classification and Job Grading Systems, visit www.opm.gov/fedclass/index.asp.
Federal Compensation Scales

Every vacancy announcement will include a salary range, whether its a General Schedule (GS), Wage Grade (WG), Pay Band, or another pay system. Additionally, each salary is represented by a range. Federal compensation is based on several factors. In the Competitive Service, pay is based on the level and nature of the work to be performed. If the work is considered grade 9-level work, then an applicant will be paid at the grade 9 level, regardless of experience, skills, or education. Pay scales are also adjusted by geographic location, so the general pay scale in New York City (NYC) is higher than the pay scale in Montana, for example. Just remember that regardless of location, the position would still be considered a grade 9. Special pay rates and different scales also vary by location and grade (this applies to engineers, for example). Additionally, the Office of Personnel Management (OPM) has the authority to establish higher rates of basic pay, called special rates, for a group or category of GS positions in one or more geographic areas to address existing or likely significant handicaps in recruiting or retaining well-qualified employees. OPM may establish special rates for nearly any category of employee (e.g., by series, specialty, grade level, and/or geographic area).
Additional information about special pay rates may be found at apps.opm.gov/SpecialRates/index.aspx.
General Schedule Series Pay Scale

The table below represents the national minimum for the GS levels 1-15 as of January 1, 2012. Please note that federal pay scales are adjusted annually, and that locality pay may influence a persons base salary.
Pay rates for Senior Executive Service (SES), Senior-Level (SL), and Scientific and Professional (ST) positions range from $119,554 to $179,700, as they are outside of the General Schedule Series.
Federal Wage System (FWS)

The Federal Wage System (FWS) is a uniform pay-setting system that covers federal Appropriated Fund (APF) and Non-Appropriated Fund (NAF) blue-collar employees who are paid by the hour, and is typically most used by the Department of Defense (DoD), although other agencies, such as the VA, also have WG employees. The systems goal is to ensure federal trade, craft, and laboring employees, within a local wage area and who perform the same duties, receive the same rate of pay. The FWS includes 132 APF and 125 NAF local wage areas. Under this uniform pay system, you can expect your pay to be the same as the pay of other similar federal jobs in your wage area as well as to be in line with pay for similar private-sector jobs. There are several different WG tables, including: Appropriated Fund (APF) Regular Wage Schedules (WG, WL, WS, Lock and Dam, and Floating Plant) APF Special Wage Schedules Non-Appropriated Fund (NAF) Schedules (CT, AS, PS, NF)
Pay Bands
Some agencies, such as the Transportation Security Administration (TSA, part of the Department of Homeland Security, or DHS), use a Pay Banding System. As such, positions within the TSA do not start with the GS designation; rather, their prefix is SV. The primary difference between the GS and SV pay schedules is that SV is much more basic. There is a minimum salary and a maximum salary, with no clearly defined steps in between. Further, instead of being assigned a numeric value as is done with the GS series (e.g., GS-2210-14), Pay Banding assigns a letter, A through M, to designate the different pay levels. The following is the TSAs current Pay Band levels 9.
Pay Band
Minimum
Maximum
A B C D E F G H I J K L M
$17,083 $19,570 $22,167 $25,518 $29,302 $33,627 $39,358 $48,007 $58,495 $71,364 $85,311 $101,962 $120,236
$24,977 $28,546 $33,303 $38,277 $44,007 $50,494 $60,982 $74,390 $90,717 $110,612 $132,237 $155,500 $155,500
The above rates are basic pay rates and do not include locality pay. 2011 and 2012 basic pay rates are limited to $155,500. 2011 and 2012 adjusted pay rates (base pay plus locality) are limited to $172,550. .
Other Types of Compensation

In addition to the pay schedules previously listed, there are other scales, such as what is used for the Senior Executive Service (SES) and non-competitive positions such as Administrative Law Judges (ALJs), Law Enforcement Specialists, Executives, Members of Boards of Contract Appeals, and Employees in Senior-Level (SL) and Scientific and Professional (ST) positions. Each agency and vacancy will have different requirements in determining what constitutes the different pay bands and ranges. Additional information about converting government pay bands to the more typical grades can usually be found in job announcements under Qualifications. The following are some additional federal pay systems: AL (Administrative Law Judge) ES (Senior Executive Service) EX (Executive Schedule) GG (General Grade) SL (Senior-Level) ST (Scientific and Professional) SV (Transportation Security Administration) VN (Department of Veterans Affairs nurses)
Visit www.opm.gov/oca/10tables/index.asp for more information and the latest pay scales for various federal employment categories.
Understanding the Federal Hiring Process

The Human Resources (HR) Review Process for determining your qualifications and your rating is as follows: *
Step 1: Application Review

A Personnel Staffing Specialist will review the application package to make sure it has been correctly completed and that it includes all of the appropriate documentation requested (many people dont progress beyond this point). If the application is complete and correct, the Personnel Staffing Specialist will review the resume to decide if you possess the basic qualifications for the position, in accordance with the Qualifications Handbook. HR will also determine if you possess any required Selective Placement Factors (SPFs).
Step 2: Resume Review.

The Staffing Specialist will then review the application to determine if you meet the specialized experience qualifications for the job. This qualification information can be found on every vacancy announcement. Occupational questionnaires and any narrative statements will also be reviewed for both the quality of response (whether you answered a question indicating that you had basic knowledge or expert knowledge, for example) and to ensure answers to questions are supported by the resume (you did not simply mark expert in all cases with nothing supporting that answer in your resume).
Step 3: Rating (if applicable)

Resumes, questionnaires, and short narrative statements will be reviewed by the HR staff or a panel of Subject Matter Experts (SMEs) and assigned to a rating category using a crediting plan or scorecard. Candidates will be placed in one of three categories, generally called Best Qualified, Well Qualified, and Qualified, or Gold, Silver, and Bronze.
Each level has a description of benchmarks, which are examples of tasks a candidate would perform at that level. Agencies may emphasize the most important aspects of a job by assigning relative weights to each factor considered. Once the review is complete, all applicants will be placed in the appropriate category.
Step 4: Veterans Preference

Applicants with preference eligibility are provided with that credit. Candidates with 10-point preference generally are placed in the top category; candidates with 5-point eligibility are placed in their assigned category. Only candidates in the highest category may be referred to the hiring manager. Non-veterans in a category may not be selected over veteran candidates in that same category.
Other Online Federal Application Systems

The majority of federal vacancies require a resume to be submitted either via the USAJOBS (www.USAJOBS.gov) website or Application Manager (www.applicationmanager.gov). The actual application source will be specified when you click on the APPLY button for your chosen vacancy.
Application Manager
Overall Length: 16,000 characters/spaces to be distributed accordingly. Application Manager was introduced on January 28, 2007 and is a separate system from the one found on www.USAJOBS.gov. Application Manager provides a federal job seeker with numerous benefits. When applying for different jobs through Application Manager, enter your personal information only once, when you register. All commonly required information, such as name, address, phone numbers, email address, and Social Security Number (SSN), are kept in their account profile and are automatically inserted into subsequent applications submitted via Application Manager. This helps protect your privacy because SSNs are never visible and wont be seen by others. You can easily see detailed status information about each application package, whether complete or incomplete; applicants can see the status of each part of the application package. The Application Package Checklist can be used to keep track of what needs to be done and in what order. (USAJOBS.gov provides only the initial status, regardless of whether an application for a particular job was started.) You can see a list of all the documents submitted, and actually view them online and print them. Eventually, you will be able to reuse documents from one job announcement to another without having to upload or fax them again.
AVUE Digital Services

Education: School name, maximum of 40 characters/spaces; School City and Major, maximum of 150 characters/spaces each Educational or Career Objectives: Maximum of 1,470 characters/spaces Training Courses: Maximum of 400 characters/spaces each Licenses/Certifications: Maximum of 400 characters/spaces each Work Experience: Job Title and Employer Name, maximum of 149 characters/spaces each; Job duties and accomplishments, maximum of 4,000 characters/spaces each Awards, Community Service, and Other Notable Aspects: Maximum of 100 characters/spaces each Additional Information: Maximum of 4,000 characters/spaces each KSA Statements: Maximum of 4,000 characters/spaces each Website: www.avuedigitalservices.com
Central Intelligence Agency (CIA)

Overall Length: N/A Skills/Professional Licenses and Certifications: 1,000-character limit Work Description: 1,000-character limit per position (three positions) Overseas Experience: 1,000-character limit per position (two regions) Military Experience: 1,000-character limit; include any special qualifications or certifications For the Professional History, limit the paragraph describing duties and accomplishments to 960 characters/spaces Website: https://www.cia.gov/careers/index.html
Defensive Information Systems Agency (DISA, www.disa.mil/careers/index.html)

Work Experience: No character/space limit; list five to eight years of employment history Additional Information: No character/space limit Education: No character/space limit Total Resume Length: Five pages plus one supplemental data page Website: www.disa.mil/careers/index.html
National Security Agency (NSA)

Text-based resume; no character/space limits
National Geospatial-Intelligence Agency (NGA)

Total Length: 15,000 characters/spaces maximum. There are no established limits for experience, education, etc., as this resume format is an ASCII (text)-based format.
Federal Deposit Insurance Corporation (FDIC)

Total Length: 16,000 characters/spaces maximum. There are no established limits for experience, education, etc., as this resume format is an ASCII (text)-based format.
Federal Bureau of Investigation (FBI)

Total Length: 16,000 characters and spaces total, or approximately eight, single-spaced pages of text. Must include the following information, in order: Contact Data Education (chronically arranged, starting with high school) Employment History: Job title and grade level, if it was a federal job; duties and accomplishments; employers name and address; supervisors name and telephone number; starting and ending dates (month and year); hours worked per week; and salary Other Qualifications: Include such items as job-related training courses, job-related skills (e.g., typing speed), computer software/hardware skills, foreign language proficiency, job-related honors, awards, special accomplishments, publications, memberships in professional or honor societies, leadership activities, and performance awards Website: www.FBIJobs.gov
Federal Aviation Administration (FAA) Automated Vacancy Information Access Tool for Online Referral (AVIATOR)
The FAA introduced the Automated Vacancy Information Access Tool for Online Referral (AVIATOR) in late December 2010. This system replaces the old ASAP and is used for the majority of FAA vacancy announcements. AVIATOR allows applicants to access announcements on the Internet and link directly to the questionnaire to complete and submit their application. Education: 150 characters/spaces maximum for high school; three college blocks only Work Experience: Short Description, Job Title, Employer Name all have 49 characters/spaces maximum each Career Qualifications: Maximum of 10,000 characters/spaces each block; Work Experience blocks now include full KSA answers Job-Related Training: Maximum of 2,000 characters/spaces Job-Related Skills: Maximum of 2,000 characters/spaces Current Job-Related Certificates and Licenses: Maximum of 2,000 characters/spaces Job-Related Honors, Awards, and Accomplishments: Maximum of 2,000 characters/spaces The FAA also uses the Centralized Applicant Pools (CAPS) system for select jobs, including Electronic Technician (GS-0856) and non-executive-level Airway Transportation Safety Specialists (GS-2101). CAPS is primarily used to rate and rank applicants for Open Continuous vacancies, and is similar in concept and information requirements to the old ASAP Resumix system.
National Aeronautics and Space Administration (NASA) STARS Resume Format

Total character limit for entire document: 22,000 Work Experience: 3,000 characters/spaces per job Education: Relevant coursework, licenses, and procedures, maximum of 2,000 characters/spaces per block Job-Related Training: Maximum of 5,000 characters/spaces Professional Publications: Maximum of 5,000 characters/spaces Additional Information: Maximum of 20,000 characters/spaces
Posting Your Resume on USAJOBS.gov
If you havent entered a government resume online before, the process can be very confusing. Unfortunately, USAJOBS offers some incorrect advice on its website, which makes the submission process even more difficult. Ignore advice on USAJOBS to save a Word file as a text resume! This will only complicate the process, and it doesnt solve any problems. Every field has a different limitation in the number and type of characters allowed (spaces are counted as characters, as well). In the phone fields, for example, spaces are not allowed; further, please note the following: Phone numbers must contain only numbers and any of the following characters: (.), (+), (\), (/), and left and right parentheses. We recommend using /for a phone extension with no spaces. You can never use the characters < > or & either. If you have any changes to request, please contact your writer before attempting to submit. This will save you a lot of frustration. IMPORTANT: Do not use the Upload New Resume option for your resume on USAJOBS. This feature does not work correctly and you will not be considered properly for your submission. If USAJOBS transfers you to another website (such as Application Manager), then you may upload your resume there, if requested to do so. For USAJOBS itself, however, you must take the time build your resume online. If you use the template provided in the appendix of this workbook to create your federal resume, youll have everything you need when youre ready to upload your resume in the order that the Resumix system requests it. At that point, you need only copy and paste your information from your document to the online builder. HELPFUL TIP (Windows 95, XP, Vista): The easiest way to copy the information from your resume into the USAJOBS online entry builder is to open your resume in one window and the USAJOBS online builder in another window. Click on the document button for your resume on the Taskbar at the bottom of your screen, then hold down the CTRL key while you right-click once on the button for USAJOBS on the Taskbar. You will see both buttons appear depressed and a popup window will appear. Click on the Show Windows Side by Side option. To undo this later, simply right-click once on one of the buttons and click on the Maximize option.
Windows 7: If you have Windows 7, this is even easier using the Snap-to feature. Simply log in to USAJOBS and click on the Build New Resume button on the left side of the webpage (if you dont see this button, click on the blue word Resumes and it will appear below this). When the online builder page appears, simply hold down the Windows Key and press the right arrow key once and the window will automatically fill only the right half of the screen. Now open your resume in Word, hold the Windows Key (see below), and press the left arrow key. Now, your resume is on the left and USAJOBS is on the right.
WINDOWS KEY
Do not wait until the last minute to begin entering this online! USAJOBS has been known to have problems when too many people try to access the system just before an announcement deadline. It can take anywhere from one to two hours to enter all your information successfully if there are no problems. Save yourself a lot of frustration by planning ahead of time!
Working with the USAJOBS Site

Here is how USAJOBS will look when you log in:
Notice that under the My Account box, the word Resumes has an arrowhead pointing up. You need to click on this to see any resumes you have created previously or to build a new resume online. You will also have an option to Upload New Resume; as weve already stressed, do not choose this option! Rather, click the Build New Resume button to begin. To prevent confusion, you may want to delete any previous resumes, and you should certainly name each resume so you can remember which version you want to send for different jobs (if you have more than one resume).
Lets begin by entering your work experience. Assuming youve used the template provided in this workbook, your resume will look something like this:
In the example above, it will be necessary to copy and paste the information from each field from your resume into the online system to prevent making a typographical error. Some information, like salary, can be typed in without copying and pasting. Dates are entered using a dropdown menu. Once you have your resume and the USAJOBS window open side-by-side, highlight and copy the text you want in your resume, click on the USAJOBS window, click inside the appropriate entry field, and paste the text.
A common question is how much information should be copied and pasted online. Generally speaking, for all of the larger fields, copy all of the information in each textbox. For smaller fields like Supervisor Name or Phone, highlight and copy only the information asked for, such as the actual name or phone number. The same goes for Salary information, Average hours per week, and other small bits of information that are easier to simply type into a field in USAJOBS.
Supervisor: Bob Roberts
Phone: 123-456-7890
Anything in a large block, especially in Additional Information, should be included. All text in a field can easily be copied and pasted into the online resume. In your resume, move the cursor just to the left of the box outline. You will see it now points to the upper right instead of the upper left. Click once, and all the text in the entire text field will be highlighted (this only works for large, single fields). Right-click once on the highlighted text to copy, as explained above. Then paste the copied text into the appropriate text entry field in the online system. Remember, click when the cursor points to the upper right!
EXPERIENCE: Brief description of company, duties, and responsibilities.
HEADLINE: Evaluate . . .
HEADLINE: Develop . . .
HEADLINE: Analyze . . .
ACCOMPLISHMENTS: *Accomplishment 1 *Accomplishment 2 *Accomplishment 3 When the text in the box is properly selected, it will look like this:
Brief description of company, duties, and responsibilities. HEADLINE: Evaluate . . . HEADLINE: Develop . . . HEADLINE: Analyze . . . ACCOMPLISHMENTS: *Accomplishment 1 *Accomplishment 2 *Accomplishment 3
Even if a text field in your resume splits across more than one page, all of the contents become highlighted for copying when you click to the left of the box on either page. Click just to the left of the box on one page, and you will see that all the contents in the box on both pages are selected. This greatly simplifies the online entry copy-and-paste procedure. You do not need to click to select text more than once in any text field.
If a field turns pink in USAJOBS, an error must be corrected before you can proceed. Usually, a message will appear explaining what you need to do to correct the error. In the following example, a comma is not allowed in the salary field, although this is a very common practice. Note the message in red text. When you get an error, correct them right in the online entry field.
NOTE: Some information does not show up immediately online. Federal Pay Plan information does not appear unless you select Yes to the question. For instance, your supervisor contact information will not appear unless you select Yes to the question May we contact your supervisor?
You must use a PC version of Microsoft Word to properly view and copy information from your resume. If you are using a Mac, Open Office, Microsoft Works, or some other program, you may not be able to see and use the information properly. Fortunately, most libraries and employment centers offer Internet access and recent versions of Microsoft Word on a PC system, so you can enter your resume online, even if you do not have other access at home, at work, or through a friend.
Resume Action Verbs

Accelerate Accentuate Accomplish Accommodate Achieve Acquire Adapt Address Adjudicate Advance Advise Advocate Align Alter Analyze Anchor Apply Appoint Appreciate Arbitrate Architect Arrange Articulate Ascertain Assemble Assess Assist Augment Authenticate Author Authorize Balance Believe Bestow Brainstorm Brief Budget Build Calculate Capitalize Capture Catalog Catapult Centralize Champion Change Chart Clarify Classify Close Coach Collaborate Collect Command Commercialize Commoditize Communicate Compare Compel Compile Complete Compute Conceive Conceptualize Conclude Conduct Conserve Consolidate Construct Consult Continue Contract Control Convert Convey Coordinate Correct Corroborate Counsel Craft Create Critique Crystallize Curtail Cut Decipher Decrease Define Delegate Deliver Demonstrate Deploy Derive Design
Detail Detect Determine Develop Devise Differentiate Direct Discern Discover Dispense Display Distinguish Distribute Diversify Divert Document Dominate Double Draft Drive Earn Edit Educate Effect Effectuate Elect Elevate Eliminate Emphasize Empower Enact Encourage Endeavor Endorse Endure Energize Enforce Engineer Enhance Enlist Enliven Ensure Entrench Equalize Establish Estimate Evaluate
Examine Exceed Execute Exhibit Exhort Expand Expedite Experiment Explode Explore Export Extricate Facilitate Finalize Finance Forge Form Formalize Formulate Foster Found Gain Generate Govern Graduate Guide Halt Handle Head Hire Honor Hypothesize Identify Illustrate Imagine Implement Import Improve Improvise Increase Influence Inform Initiate Innovate Inspect Inspire Install
Institute Instruct Integrate Intensify Interpret Interview Introduce Invent Inventory Investigate Judge Justify Launch Lead Lecture Leverage License Listen Locate Lower Maintain Manage Manipulate Manufacture Map Market Master Mastermind Maximize Measure Mediate Mentor Merge Minimize Model Moderate Modify Monetize Monitor Motivate Navigate Negotiate Network Nominate Normalize Obfuscate Observe
Obtain Offer Officiate Operate Optimize Orchestrate Organize Orient Originate Outsource Overcome Overhaul Oversee Participate Partner Perceive Perfect Perform Persuade Pilot Pinpoint Pioneer Plan Position Predict Prepare Prescribe Present Preside Process Procure Produce Program Progress Project Project manage Proliferate Promote Propel Propose Prospect Prove Provide Publicize Purchase Purify Qualify
Quantify Query Question Raise Rate Ratify Realign Rebuild Recapture Receive Recognize Recommend Reconcile Record Recruit Recycle Redesign Reduce Reengineer Regain Regulate Rehabilitate Reinforce Rejuvenate Remedy Render Renegotiate Renew Renovate Reorganize Report Reposition Represent Research Resolve Respond
Restore Restructure Retain Retrieve Reuse Review Revise Revitalize Sanctify Satisfy Schedule Secure Select Separate Serve Service Shepherd Simplify Slash Sold Solidify Solve Spark Speak Spearhead Specify Standardize Steer Stimulate Strategize Streamline Strengthen Structure Study Substantiate Succeed
Suggest Summarize Supervise Supplement Supply Support Surpass Synergize Synthesize Systematize Tabulate Target Teach Terminate Test Thwart Train Transcribe Transfer Transform Transition Translate Trim Troubleshoot Unify Unite Update Upgrade Use Utilize Verbalize Verify Win Work Write
Addressing Knowledge, Skills, and Abilities (KSAs)

As a part of the federal-wide Hiring Reform initiative, 89% of federal agencies have eliminated the requirement of narrative KSAs (statements of Knowledge, Skills, and Abilities) from the initial application in the hiring process. Therefore, you will most likely NOT be required to provide a narrative response for each KSA, but will instead be required to complete an online self-assessment questionnaire that will ask you to rate yourself from no experience to expert in any number of multiple-choice KSA-focused questions. Your overall score depends heavily upon your answers and the support for your answers in your resume as evidence of claims made on the assessment questionnaire. Your online assessment will be closely cross-referenced with your resume to ensure your work history supports your answers with substantial evidence of your possession of each KSA. These should be specific examples that clearly reflect the highest level of your ability. If you dont provide this support in your resume, your numerical rating score may be adjusted; you could even be eliminated from consideration if Human Resources (HR) staff dont see a match between your answers in the online questionnaire and your resume. This change in KSA evaluation has resulted in the KSA-driven resume, which squarely places responsibility on the shoulders of the resume to support answers given in the online assessment questionnaire. The presence of short mini KSA responses is integral to HR staff members ability to determine if candidates meet the basic qualifications of the position, and whether they are found to be Best Qualified. Therefore, it is critical that you thoroughly explain what you have accomplished and how you accomplished it in a first-person, Iwas-there, Challenge-Context-Action-Result (CCAR) format. This should be done in a truncated story form in the Additional Information section of the resume.
What Information Can Be Included in a Narrative Response?

No matter what the narrative is called, it is important to remember that the response needs to be factual. Candidates who are selected for the interview process will have to defend their statements in an interview and possibly provide even more details as they pertain to a specific narrative response, so it is vital that you ensure that youre thorough and accurate in the information you provide. Oftentimes, the question comes up as to what can be included in narrative responses, especially if someone is short on experience. The government will accept both paid and unpaid experiences; education (degrees, courses, and research projects); awards and recognitions; and quotes from endorsement letters or letters of recommendations. Ideally, you will have a specific work-related situation to include. If that is not the case, you can try a few other approaches, as follows:
Education/Training Narrative
This example puts more of a focus on knowledge acquired through formal education or professional enrichment opportunities. The following is a statement of related education and training that supports the narrative. The employee is Chief of Medical Technical Equipment, GS-12.
Knowledge of the mission, organization, and activities of a healthcare facility.
Education and Specialized Training: Currently enrolled (with 42 hours earned) in dualdegree Bachelors program at Howard University, Washington, D.C. in Business Management and Computer Sciences. Earned well above 1,500 hours training with advanced medical technology and equipment (see complete listing attached to federal resume). In earlier career, completed more than 400 hours as a Firefighter in fire safety, prevention, and emergency medical care.
Award/Recognition Narrative
An award or recognition indicates the quality of experience performed that demonstrates a specific skill, knowledge, or ability. The record of the award must contain sufficient information about relevant behaviors or activities to show that the KSA was demonstrated at some level. The following statement was written by an Environmental Specialist, GS-13.
Knowledge of federal Hazardous Materials (HAZMAT) transportation regulations.
At the conclusion of a recent Safety Review by the Office of Motor Carriers, I was commended for my knowledge of regulations and programs developed for the company. In addition, on my most recent performance evaluation, I was cited for having excelled at meeting new challenges and improving the performance of the Fleet Safety Programs.
Historic Narrative
This focuses on older or historical experience. The following summary of experience supports the narrative for a Vocational Rehabilitation Specialist, GS-12.
Ability to promote the rehabilitation program and to negotiate contracts and agreements with prospective employers and training facilities.
My work in vocational rehabilitation for the department has spanned more than 20 years; through regular positions and special assignments, I have gained a broad understanding of the departments mission, goals, and programs. As a result, for the past three years, I have been selected to speak on panel presentations regarding Effective Client Strategies at the annual National Rehabilitation Hospital Conference.
Incorporating KSA Responses into the Resume

How do you include KSAs in your resume? It is simpler than you might think. We suggest you incorporate your KSAs in your resumes Additional Information section. You should title each KSA exactly as listed under the How You Will Be Evaluated section, followed by a brief sentence or paragraph citing specific work examples that support your qualification. Quantify the information with numbers, dollars, or percentages. You can also incorporate KSAs in the Work Experience section of your federal resume. For example, if one of the KSAs is Ability to develop security policies safeguarding the integrity of networked data, you might create a headline in your Work Experience section entitled POLICY DEVELOPMENT and include your specific contributions in that area. For example:
POLICY DEVELOPMENT: Developed a Standard Operating Procedure (SOP) banning the use of external thumb drives on networked computers that safeguarded the integrity of the corporate Local Area Network (LAN) and reduced malware and Trojan attacks.
Note how, in the example above, some of the verbiage from the KSA statement taken from the announcement was incorporated into the response.
The Challenge-Context-Action-Result (CCAR) Format

The key to writing strong narrative statements is to be organized and to use a formula that demonstrates how you made a difference in a given scenario. We recommend using the Challenge-Context-Action-Result (CCAR) formula when building narrative statements. Challenge: Describe a specific problem or goal. Context: Talk about the individuals and groups with whom you worked, and/or the environment in which you worked, to tackle a particular challenge (e.g., clients, co-workers, Members of Congress, shrinking budget, low morale, etc.). Action: Discuss the specific actions you took to address a challenge. Result: Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills. Lets look at an example featuring a before-and-after written narrative statement.
BEFORE:
I have written numerous policies, letters, and memoranda. These written documents cover a variety of complex topics, and I have never had a complaint from a reader. I am a good writer and pride myself on my creativity and writing skills and never suffer from writers block. My work is always grammatically correct and there are no spelling errors.
The above is a poor example because it doesnt really tell the hiring official anything, nor does it differentiate the candidate from the rest of the applicant pool.
AFTER:
As a Human Resources (HR) Specialist, grade 12, for the Department of Defense (DoD), I have been required to prepare policies and procedures on performance management, staffing, and employee relations [challenge/context]. These policies were written following an audit that identified serious deficiencies in the agencys existing policies. The policies I wrote addressed the deficiencies noted in the audit and corrected misunderstandings that many employees had concerning performance management [actions]. I received the agencys Plain English Award for the performance management policy I wrote; the other policies I prepared were also well received. The employeerelations policy I prepared is seen as a model program and I was asked to discuss it at a recent DoD-wide HR meeting. It is now under consideration for Department-wide adoption [results].
In this second example, above, you can see the CCAR (highlighted) of the story and how it demonstrates the applicants specific experience in writing. It accomplishes this task in just over 800 characters (including spaces).
What Are Short Narratives?

Short narratives are typically included as part of the online assessment questionnaire that agencies are now including as part of the application process. As a result of the federal Hiring Reform initiative, agencies are switching to a format in which they ask an applicant to complete multiple sections of an online assessment consisting of multiple-choice questions and then ending with a short narrative to demonstrate the multiple-choice response. The following is an example of a short narrative response, embedded in a multiple-choice question:
Select the statement that best describes your knowledge of the agency mission, operations, policies, and procedures. A. I have extensive knowledge of agency programs/policies/procedures on an operational level gained through executing special assignments related to agency programs (e.g., determining the requirements or procedures for implementing major new programs at the local and national level; providing technical advice and assistance to other agency personnel, industry representatives, or special-interest groups; or providing information to media regarding initiatives and special programs w/ various offices). B. I have knowledge of agency programs, policies, and procedures on an operational level gained through assisting in executing special assignments or activities related to agency programs. C. I have limited knowledge of agency mission, operations, policies, and procedures. D. I have no knowledge of agency mission, operations, policies, and procedures.
These multiple-choice questions might be followed by a request for additional information, as follows:
If you chose responses A, B, or C in the previous question, provide several brief examples of your accomplishments that demonstrate this experience. If you chose response D, indicate not applicable.
As you can see by the example on the previous page, a short narrative statement will only be necessary based on how a candidate answers the preceding question. There might be instances in which additional information may be requested after an applicant makes the first cut. There also might be a word and/or character/space count limit given for the short narrative. Be sure to read the announcement carefully and the HOW TO APPLY section to determine whether additional information must be submitted further along in the process.
KSA WORKSHEET
This worksheet will help you to write your responses to any KSA essay statements. List KSA Here: ______________________________________________________________________________ Your Topic or Example: ______________________________________________________________________ CHALLENGE: Describe a specific problem or goal and the obstacles, problems, and challenges you faced in achieving your goal.
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
CONTEXT: Title of your job or role you are playing in this example. Talk about the individuals and groups with whom you worked, and/or the environment in which you worked, to tackle a particular challenge.
___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________
ACTION: Discuss the specific actions you took to address a challenge. Describe your role and actions in resolving the problem or meeting the outcome goals.
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
RESULT: Describe results, outcomes, or long-term impacts of your efforts.

__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
SAMPLE USAJOBS RESUMES
Special Agent, GS-1811-9/11 Program Analyst, GS-0343-7/9 Aircraft Mechanic, WG-8852-12 Human Resources (HR) Management, GS-0201-12 Security Specialist, GS-0080-9/12 Information Technology (Customer Support/Network), GS-2210-12 Intelligence Analyst, GS-0132-12 Aviation Safety Inspector, GS-1825-13 Supervisory Program Manager, GS-0340-15
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TED TELEGA
173 Pierce Avenue, Macon, GA 31204 United States Home: 478-742-2442 Email: info@careerprocenter.net GOAL: Special Agent, GS-1811-09/11
EXPERIENCE U.S. Protection Services 500 Ohio Ave., NE Washington, DC 20001, United States Court Security Officer Supervisor: Louise Stein Duties, Accomplishments and Related Skills: SECURITY/PROTECTION: Ensure criminal defendants in custody are prevented from having physical contact with family, friends, or spectators in order to prevent the passing of weapons or contraband. Search interior of the courtroom, judicial chambers, jury room, restrooms, and other restricted areas each morning prior to arrival of other court participants. Assist court personnel with security issues, as needed. Attend to needs of jury members, to include monitoring, directing, and controlling juror activities, including during verdict deliberation, to ensure performance of court duties complies with orders, rules, and regulations by observing and informing jurors of proper procedures, when appropriate. Respond to alarms throughout the building and respond appropriately. LAW ENFORCEMENT: Certified in background checks and Special Deputation from the United States Marshals Service (USMS). Arrest persons who violate court orders and/or city ordinances by taking the offender(s) into custody. When directed by the court, provide criminal background checks (BCI, III, NCIC, etc.) of defendants. Collect and preserve contraband, including evidence, from persons who enter the courtroom building, and surrender property/evidence to appropriate law enforcement personnel. Remain vigilant and aware at all times. INVESTIGATION/OBSERVATION: Observe all persons entering the courtroom, their movement, and their activities, and limit access to the bench and other restricted areas. Conduct searches following any recesses to ensure rooms are clear of weapons, explosives, or contraband. Assist in investigation and follow-up investigation of documents provided to the court as proof of completion of court dates. ADMINISTRATIVE ACTIVITIES: Formally open court; relay messages to and/or from judge to convene court, assemble jurors, and request presence of attorneys or judge, etc., by use of personal communications and telephone. Escort jury members to court-ordered locations (such as crime scenes) by use of approved transportation. Assist in court regarding signing of orders and other documents. Write and file incident case reports, arrest reports, etc. for each case handled during shift. Perform assignments without close supervision. Communicate effectively and courteously with court visitors and court personnel. Work harmoniously in a group setting. Stand and walk for extended periods. WEAPONS KNOWLEDGE: Maintain familiarity and qualify annually with the Glock 23 .40 caliber pistol. Use firearmsand handcuffs safely and responsibly. EQUIPMENT USE: Maintain a 30-day video archive of courtroom proceedings. Operate portable handheld equipment, metal detectors, and other screening devices. Operate and monitor sophisticated computer-operated security system for card key access and Closed Circuit Television (CCTV); operate X-ray, metal detection, and fire safety equipment. 06/2005 to Present $22.00/hour Average hours per week: 40 Federal Grade: N/A Phone: 203-555-1234
United States Marine Corps (USMC) Lansing, MI 48910, United States Military Police/Corporal Supervisor: SSgt Daniel Studdard Duties, Accomplishments and Related Skills:
08/2000 to 06/2005 $18,700/year Average hours per week: 40 Federal Grade: N/A Phone: 517-123-4567
LAW ENFORCEMENT DUTIES: Performed military law enforcement duties established to uphold the criminal justice system, maintained good order and discipline, and supported the commanders law enforcement and security requirements in peacetime and combat operations. Performed foot and motorized patrol; controlled pedestrian and vehicular traffic; provided crime prevention/physical security; and performed Communications Dispatcher, Squad Leader, and Operations Sergeant duties. Provided physical security for designated individuals. Applied crime-prevention measures. Supervised the arrest, custody, transfer, and release of offenders. Enforced traffic regulations and law and order. Responded to emergency calls for assistance and served effectively as a First Responder. INVESTIGATIVE/SECURITY FUNCTIONS: Enforced base and state regulations. Exhibited knowledge of investigative techniques and methods to conduct investigations involving alleged or suspected criminal activity. Maintained integrity of base by effectively carrying out the duties of a Gate Sentry, including conducting in-depth vehicle searches and providing a professional presence. Frequently conducted physical inspections of installation perimeters and perimeter barriers. Ensured physical security measures were in effect in remote areas of the installation for the protection of government property and to pinpoint breaches of the perimeter for illegal purposes or damage to signs and property. LEADERSHIP: Served as Fire Department and 911 Dispatcher, assessing emergencies and determining the best course of action. Supervised and ensured junior Marines maintained the high standards of the USMC. WEAPONS USE AND KNOWLEDGE: Several years of civilian and military experience with 410 shotguns, 12- and 20-gauge shotguns, and 30/30 rifles. Extensive training in firing and learning the complex components of the M16A2 service rifle and the 9mm Beretta; qualified with both firearms multiple times. Basic experience with various other firearms, such as the M240 Gulf, .50 caliber rifle, and SAW. ORAL/WRITTEN COMMUNICATIONS: Utilized effective oral communications skills to brief supervisors on pertinent matters. Developed accurate and timely reports of investigations, daily logs, etc. for submission to appropriate personnel.
EDUCATION University of Virginia Charlottesville, VA, United States Bachelors Degree Completion Date: 05/2007 Relevant Coursework, Licensures and Certifications: Introduction to Criminology, University of Virginia (UV), 3 hrs; Introduction to Writing, 3 hrs; Social Psychology, 3 hrs; Ethics, UV, 3 hrs; U.S. History to 1865, 3 hrs; Psychology, 3 hrs OTHER: Job Related Training: 2002 Terrorism Awareness, U.S. Marine Corps (USMC), 10 hrs
Major: Criminal Justice Minor: N/A GPA: 3.5 74 Semester Credits Earned
2002 2002 2001 2000
Fundamentals of Marine Corps Leadership, USMC, 10 hrs Personal Financial Management, USMC, 1 hr Military Police Course, USMC, 9 wks Recruit Training, USMC, 14 wks ADDITIONAL INFORMATION
Job Related Skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.): Microsoft (MS) Word and Excel Glock 23, .40 caliber pistol, handcuffs Hand-held equipment; metal detectors, screening devices Computer-operated security system for card key access, X-ray, metal detection, and fire safety equipment 410 shotguns, 12- and 20-gauge shotguns, and 30/30 rifles M16A2 service rifle and the 9mm Beretta, M240 Gulf, .50 caliber rifle, and SAW Job Related Honors, Awards, Special Accomplishments, and Additional Information: Marine Corps Good Conduct Medal Global War on Terrorism (GWOT) Service Medal Sea Service Deployment Ribbon National Defense Service Medal Rifle Qualification Badge (Marksman) Pistol Qualification Badge (Marksman) Letter of Appreciation for participating in a search for a missing child Marine Corps Good Conduct Medal Professional Affiliations: Member, National Criminal Justice Honor Society, Alpha Phi Sigma PROFESSIONAL SUMMARY: Hard-working, knowledgeable Security Specialist with 20+ years of military and civilian experience. Thrive successfully in dynamic and demanding work environments. Utilize outstanding oral and written communications skills for interviewing, report writing, and general interactions with people from diverse cultural and professional levels. SECURITY: Bear firearms and make arrests without warrants for observed felonies. Possess strong knowledge of security operations and procedures. Consistently ensure and protect the safety of people and commerce. Proficient in researching and analyzing problems and situations and in recommending plausible solutions for the overall enhancement of service actions. CUSTOMER SERVICE: Anticipate and satisfy the needs of all customers. Deliver positive, lasting impressions, both as a Court Security Officer and Military Police Officer. Represent organization as a qualified Security professional and convey authority to the public and security officials. TECHNICAL PROFICIENCY/PROFESSIONAL DEVELOPMENT: Value technology as an indispensable security tool. Certified to use numerous weapons and remain current in new, innovative techniques. Completed extensive professional development courses in security, law enforcement, and firearms.
JUSTIN CASSEL
173 Pierce Avenue, Macon, GA 31204 United States Email: info@careerprocenter.net Evening Phone: 478-742-2442 Highest Federal Civilian Position Held: GS-1670-12 GOAL: Aircraft Mechanic, WG-8852-12
EXPERIENCE National Oceanic and Atmospheric Administration MacDill Air Force Base (AFB), FL, United States Equipment Specialist, GS-1670-12 Duties, Accomplishments and Related Skills: Support National Oceanic and Atmospheric Administration (NOAA) Aircraft Operations Center (AOC) as liaison with Federal Aviation Administration (FAA) Designated Airworthiness Representative (DAR) and Designated Engineering Representative (DER). AOC is an FAA Part 91, Part 125 Operator, and Part 145 Repair Station-certificated operation. LEADERSHIP: Execute assigned budget portions up to $20M and provide workload management for up to 44 personnel to organize and complete work activities effectively, efficiently, and in accordance with established priorities. Chair the new Interagency Committee for Aviation Policy (ICAP), leading aviation safety and innovative biofuels issues. Lead Quality Assurance and Quality Control (QA/QC) programs to maintain aircraft airworthiness and monitor performance. Serve as Unit Safety Representative (USR). AIRWORTHINESS: Apply FAA Code of Federal Regulations (CFR) to ensure experimental, confidential, and specialuse aircraft remain airworthy to support sensitive government missions. Participate in post-maintenance test flights to analyze system performance. PROJECT/PROGRAM MANAGEMENT: Employ project management principles, methodologies and best practices to direct comprehensive QA and Foreign Object Damage (FOD) programs. Point of Contact (POC) for Engine Trend Monitoring Program (ETMP) and Authorized Inspection Program (AIP). Conduct aviation program risk management to ensure risk is identified, evaluated, documented, eliminated, or controlled within defined program risk parameters. SUBJECT MATTER EXPERT (SME): Ensure compliance with all Executive Directives, Host Tenant agreements, and Department of Commerce (DOC), Department of Defense (DoD), United States Air Force (USAF), Occupational Safety and Health Administration (OSHA), and National Fire Protection Association (NFPA) requirements. Organize and maintain aircraft maintenance technical library using information management systems. Apply knowledge of FAA Maintenance certification requirements related to Track Weight and Balance, Airworthiness Directives, Supplemental Type Certificates (STCs), approved aircraft modifications, and Instructions for Continued Airworthiness (ICA). QUALITY ASSURANCE/CONTROL: Conduct examinations, inspections, and testing required to issue certificates, letters of approval, Minimum Equipment Lists (MEL), and Operations and Maintenance (O+M) procedures. Apply following audit techniques as Quality Assurance Representative (QAR): Statistical Process Control (SPC), tracing and sampling to evaluate facilities, safety management systems, production, and QC systems. Conduct final inspection and operational performance evaluations. Perform technical document reviews, QA audits, and onsite surveillance for maintenance support equipment to identify and correct deficiencies. EMERGENCY RESPONSE: Direct all NOAA emergency activities as Onsite Response Team Lead, making wellinformed and objective decisions based on critical-thinking principles, sound facts, and available data. Coordinate with external organizations and National Transportation Safety Board (NTSB) and FAA investigators.
11/2008 to Present $69,950 per year Average hours per week: 40
AIRCRAFT MAINTENANCE: Administer Aviation Maintenance Branch (AMB) onsite aircraft maintenance, overhaul, and modification surveillance program. Represent Maintenance for Continuity of Operations (COOP) Plan. Monitor contractors to ensure work complies with applicable maintenance manuals, regulations, and directives. Conduct technical studies, analyze QA data, and conduct audits and onsite surveillance to verify maintenance quality requirements. COMMUNICATIONS: Write policies and procedures to substantially reduce or eliminate aircraft accidents or incidents, including possible loss of life or damage to equipment. Review and update Maintenance Operating Instructions. Provide oral briefings and presentations at meetings, conferences, and planning discussions. Participated in NTSB Public Aircraft Oversight: Ensuring Safety for Critical Missions forum to raise public awareness and share best practices/lessons learned. ACCOMPLISHMENTS: *International Standard for Business Aircraft Operations (IS-BAO) Auditor and Aviation Safety Officer *Led research into bio-jet fuel to meet European Union mandate of 10% biofuels by 2020 *Formulated the charter and chair ICAP Energy and Environmental Subcommittee *Delivered two-day presentation to NTSB Board on Public Aircraft Operations safety and best practices *ICAP Aviation Resource Management Survey (ARMS) team member *Accredited International Business Aviation Council (IBAC) member *Established AMB contractor requisition, procedure compliance, and performance evaluation protocols *Developed and implemented comprehensive Tool and FOD Control Program *Created Product Quality Deficiency Reporting (PQDR) procedures *Identified and corrected AOC Tool Calibration Program discrepancies to meet standards *Provided recommendations to update maintenance database to current standards Defense Contract Management Agency (DCMA) Greenville, SC, United States Aviation Maintenance Manager, GS-1910-11 Supervisor: Mike Edwards Duties, Accomplishments and Related Skills: The DCMA Greenville facility served special operational aircraft programs, performing Standard Depot Level Maintenance (SDLM), Programmed Depot Maintenance (PDM), Unscheduled Depot Level Maintenance (UDLM), Aircraft Condition Inspections (ACIs), overhauls, and major modifications on fixed wing aircraft and aircraft components on the following U.S. and foreign nation aircraft: C-130 E, H and J; P-3; C-9, C-12, T-34; T-44; G-IV, G-V, Q-400, and D-7. LEADERSHIP: Served in leadership positions above pay grade, managing FAA-certificated operations and budgets up to $20M, directing the efforts of up to 24 personnel. Provided guidance to Government Flight Representatives (GFRs) to evaluate contractor flight and ground operations. Reviewed contractor procedures, task certifications, and maintenance requirements for all government-owned aircraft and related support equipment. Established new policies and protocols for contractor administration and operations services, coordinating with Aviation Program Team (APT) members and facility commanders to provide specific aircraft ground operations using a centralized Aviation Maintenance Management (AMM) and QAR support team. PROJECT/PROGRAM MANAGEMENT: Managed FOD prevention program, overseeing and inspecting contractors and ground operations. Provided program guidance to plan, implement, and execute the QA program for all assigned aircraft, aircraft components, and maintenance personnel. Directed, organized, and exercised control over QA specialists, utilizing comprehensive knowledge of electronic equipment and systems, manual and automatic flight controls, airframe, landing gear, pneumatic, hydraulic, jet engine propulsion, munitions, and armament systems. SUBJECT MATTER EXPERT: Applied techniques and procedures to investigate government aviation-related incidents and injuries. Reviewed contractor investigations for adequacy, root cause, and details of mishaps to assess action taken to
08/2005 to 11/2008 $63,577 per year Average hours per week: 40 Phone: 864-555-1234
prevent recurrence. Provided accident/incident data to government and contractor representatives, addressing concerns regarding fiscal liability or production slippage in order to strengthen protocols and guidelines. Performed detailed trend analysis and reviewed training and equipment maintenance documentation. Performed site visits at USAF Air National Guard (ANG) C-130J bases after delivery of overhauled or modified aircraft as a government/industry team member. QUALITY ASSURANCE/CONTROL: Conducted reviews as APT member to identify and track corrective actions to mitigate risk for injury to flight/ground personnel, damage to government property, and disruptions to production. Audited Command and Administration, Flight Operations, Ground Operations, Quality, and Safety departments. Performed scheduled and unscheduled inspections of critical aircraft weapons, munitions, cartridge-activated devices, lasers, explosives, magazines, and other Hazardous Materials (HAZMAT). Analyzed budget constraints, interpreted trend analyses, and organized systematic approaches to maintain the highest-quality products for customers. Evaluated special processes, heat treating, brazing, welding, carburizing, plating, CAD-CAM, robotics, and software. AIRWORTHINESS: As Aircraft QAR, ensured adequate O+M support for numerous special-use aircraft. AIRCRAFT MAINTENANCE: Analyzed data and synthesized information to develop accurate solutions and alternatives to support coverage of ongoing activities relating to overhaul, maintenance, and modification of aircraft within appropriate time constraints. Fostered networking opportunities between contractors and external stakeholders to develop increasingly comprehensive and systematic frameworks to resolve contractual conflicts and changing deadlines. TRAINING AND INSTRUCTION: Established new policy and guidelines for contractor facilities, developing Concept of Operations (CONOP) plans for a centralized AMM/QAR support team to provide specific aircraft ground operations training to personnel and contractors. COMMUNICATIONS: Provided APT members and facility commanders with policy and procedural guidance regarding contractor aircraft ground operations through oral and written communications. Briefed senior leadership and stakeholders on investigation findings, program status, and data gathered on aviation accidents/incidents. Prepared clear and concise documents to compel others to take a course of action, to instruct others in carrying out tasks or activities, or to explain the purpose, goals, and objectives of a policy or regulation. ACCOMPLISHMENTS: *Temporary assignment as Aircraft Maintenance Manager (GS-12 position) from 11/2007 to 11/2008 *Investigated 150 aviation accidents, incidents, and mishaps involving government aircraft *Served as the central authority for the oversight of contractor aircraft ground operations *Identified questionable contractor business and maintenance practices affecting the U.S. Navy Orion aircrafts DCMA Birmingham, AL, United States Quality Assurance Representative, GS-1910-11 Supervisor: Frank Valentine Duties, Accomplishments and Related Skills: The Birmingham DCMA facility conducted maintenance, overhauls, and major modifications to government aircraft, including SDLM, PDM, and ACI on U.S. and foreign-nation C-130 E and H and KC135 E and R aircraft. LEADERSHIP: Managed DCMA Aircraft Intermediate Maintenance Operations with a $20M budget and 18 personnel. Implemented commercial best practices through the most current DCMA One Book guidance. Provided risk-based surveillance of supplier quality systems and processes from contract award to contract completion. Established policies, procedures, and mission objectives, promoting team building and implementing quality improvements. Planned work accomplishment by subordinates, setting and adjusting short-term priorities. Evaluated requirements for additional resources and advised senior management on required actions to implement changes.
PROJECT/PROGRAM MANAGEMENT: Managed critical assessment programs, such as Unit Self-Inspections, Maintenance Standardization, Operational Readiness Inspections (ORIs), Unit Compliance Inspections (UCIs), and Staff Assistance Visits (SAVs). Managed the Quality Assurance Surveillance Plan (QASP) to monitor Contractor Logistics Support (CLS) aircraft or Contract Field Team (CFT) as the governments onsite QAR. SUBJECT MATTER EXPERT: Performed site visits to contractor facilities as an independent member of the government APT, assessing contractually required programs on how well the contractor mitigated risk in Command and Administration, Flight Operations, Ground Operations, Quality, and Safety. Performed site visits at USAF KC-135 Tanker Bases after delivery of overhauled or modified aircraft as a member of a government/industry team. QUALITY ASSURANCE/CONTROL: Applied QA/QC systems, methods, and techniques to aircraft, engines, propellers, or Class II products to determine that aircraft and related products were in condition for safe operation. Evaluated technical surveillance in support of acceptance inspection and PQDR, reviewing discrepancies and contractual Statement of Work (SOW) to determine the gravity of reported findings. Collected and analyzed data in preparing written reports of accidents, incident investigations, or reports of a Federal Aviation Regulation (FAR) violation. AIRWORTHINESS: Provided training and managed maintenance and inspection efforts, collaborating with contractors to resolve QA problems related to aircraft overhaul, maintenance, and modification of aircraft and components that could have affected airworthiness. Provided experienced decision making, perceiving the impact and implications of decisions. Gathered and verified facts and data to make sound, well-informed, and objective decisions based on critical-thinking principles. Made recommendations and committed to action, even in uncertain situations, to accomplish organizational goals. AIRCRAFT MAINTENANCE: Provided expert technical guidance and advisory services to develop, implement, and resolve aviation maintenance management issues related to safety, contractor capability, contract modifications, policy and procedure, and special-use operations. INTERPERSONAL SKILLS/TEAMWORK: Worked well with other team members to monitor progress and ensure goals were achieved. Applied ability to relate to individuals; consider differing views; consider and respond appropriately to needs, feelings, and capabilities; provide constructive and positive feedback; and manage conflict. COMMUNICATIONS: Collaborated in meetings with senior leadership to develop and implement numerous long-term plans. Provided communications to explain, advocate, and negotiate with individuals and groups internally and externally to achieve understanding of issues. Presented complex technical information and data in English in a clear, concise manner appropriate for the target audience, offering recommendations to improve operations and resolve problems. ACCOMPLISHMENTS: *Served as onsite Manager of Critical Safety Items (CSIs) and Flight Safety Critical Aircraft Parts (FSCAP) program, collaborating with DoD, USAF, Naval Air Systems Command (NAVAIR), and Coast Guard Engineering Support Activities to establish policy, procedures, and responsibility for lifecycle management of replenishment of more than 26,000 critical parts and subassemblies critical to aviation safety, as required by the National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2004. *Addressed requirements governing the initial determination of item criticality and subsequent changes, the coding and tracking of aviation CSIs, the adequacy of technical data and proposed changes, the process for approving sources of supply and repair/overhaul, the surveillance process, ensuring approved sources retained required capabilities, authorities for one-time organic manufacturing of CSIs under exigent circumstances, and requirements for disposing of CSIs when no longer needed by military aviation.
United States Air Force (USAF) Willow Grove Air Reserve Station, PA, United States Aviation Lead Technician, WG-8852-10 Supervisor: John Jones Duties, Accomplishments and Related Skills:
Air Reserve Technician (ART), Aircraft Crew Chief, and Flight Mechanic ensuring Air Force Reserve Command C-130E aircraft remained airworthy and mission capable to meet global airlift needs. LEADERSHIP: Managed the work assignments, training, career development, and performance appraisals for up to 20 personnel. Evaluated employees to provide rewards or corrective action, as appropriate. Applied Total Quality Management (TQM) practices and metrics to evaluate personnel and operations. Performed pre-award duties when requested by the customer, accepting products and services on behalf of the U.S. government and foreign nations. QUALITY ASSURANCE/CONTROL: Collaborated with the responsible contractor to ensure support coverage of ongoing activities for appropriate resolution of QA problems and matters relating to aircraft overhaul, maintenance, and modification of aircraft and aircraft components. AIRCRAFT MAINTENANCE: Oversaw inspection and repair, ground handling and servicing, aircraft engine run-up for troubleshooting, and operational checkout of airframe and related engine systems, including coordinating services for aircraft performed by specialist back shops. Scheduled aircraft for preflight, post-flight, and thru-flight inspections as well as major and minor isochronal inspections, home station checks, and Programmed Depot Maintenance. ACCOMPLISHMENT: *As Aircraft Maintenance Controller, led to unit success and a 96% Fully Mission Capable (FMC) rating. USAF Charleston AFB, SC, United States Aviation Lead Technician, WG-8602-10 Supervisor: Kevin Thomas Duties, Accomplishments and Related Skills: Managed the inspection, troubleshooting, and repair of C-141A/B and the revolutionary C-17A aircraft and related airframe systems, engines, auxiliary power units, and accessories as Aviation Lead Technician in the USAF. LEADERSHIP: Led teams of up to 16 personnel to maintain the airworthiness of multimillion-dollar aircraft. Served on a multifunctional government/contractor team, including Boeing, Pratt and Whitney, Honeywell, and USAF personnel. Routinely attended Propulsion Management Reviews and Technical Interchange Meetings at vendor locations as USAF POC to address quality and design deficiencies and to suggest improvements. Managed up to 25 traditional reservists as Air Reserve Technician, including training and career development, performance appraisals, and rewards or use of corrective action, as needed, for performance management. QUALITY ASSURANCE/CONTROL: Determined if aircraft components were repairable at base level or required shipment to depot-level repair facilities as Production Inspector. Submitted Engineering Dispositions and Quality Deficiency Reports to improve products and assist vendors. Evaluated procedures, electronic engine controls, electronic control units, proximity sensor data units, air propulsion data management units, ignition system analyzers, volt/ohm meters, and aircrew comments to identify the cause of aircraft and engine malfunctions. Interpreted reports and instrument readings to identify solutions to malfunctions and problems. AIRCRAFT MAINTENANCE: Coordinated and performed maintenance and avionics repair as Flight Mechanic to
maintain aircraft airworthiness and meet global mission requirements. Examined system diagrams/drawings and manufacturer specifications using the Digital Technical Order System (DTOS). Collaborated with engineers and the field service representatives of aircraft and engine manufacturing companies to investigate the root causes of malfunctions. TRAINING AND INSTRUCTION: Determined training needs of individuals based on current and future requirements and arranged for training in compliance with applicable security directives and safety requirements. Employed TQM practices and metrics to establish deadlines and priorities. Planned work assignments based on general work schedules, methods, and policies set by higher-level supervisors. ACCOMPLISHMENTS: *Provided valuable changes to Technical Orders (TOs) and maintenance, troubleshooting, and repair procedures, improving overall operations and safety. *Served as Engine Run Certifier, Flight Simulator Operator, and Flight Mechanic EDUCATION Embry-Riddle Aeronautical University Daytona Beach, FL, United States Bachelors Degree Completion Date: 07/2010 Relevant Coursework, Licensures and Certifications: ALL COURSES 3 UNITS EACH: Aircraft Accident Investigation; Aviation Legislation; Aviation Law; Technical Report Writing; English Composition; Introduction to Computers and Applications; Management of Production and Operations; Aviation Safety; Microeconomics; Macroeconomics; Project Management in Aviation Operations; Human Factors in Aviation Safety; Aviation Safety Program Management; Explorations in Physics; Mechanical/Structural Factors in Aviation Safety; System Safety Management; Financial Accounting; Basic Algebra and Trigonometry; Algebra; Statistics with Aviation Applications OTHER: Job Related Training: RELEVANT TRAINING: Department of Interior (DOI), Contracting Officers Technical Representative (COTR), 06/2010 Flight Safety, Safety System Management, 04/2010 Interagency Committee for Aviation Policy (ICAP) Aviation Safety Officer (ASO), 08/2009 Federal Aviation Administration (FAA) Advanced Aircraft Accident Investigation, 06/2009 Defense Contract Management Agency (DCMA) Aircraft Maintenance Manager (AMM), 03/2005 Data Collection and Analysis, 08/2004 Supplier Quality Fundamentals, 07/2004 Intermediate Systems Acquisition, 05/2004 Production, Quality and Manufacturing Fundamentals, 01/2004 Fundamentals of System Acquisition Management, 11/2003 Microsoft (MS) PowerPoint (Advanced), 12/1999 MS PowerPoint (Intermediate), 12/1997 MS PowerPoint (Basic), 12/1997 F-117 Engine Bore Scope, 12/1998 C-17A Engine Run Course, 08/1998 MS Windows 3.1 (Basic), 11/1997 MS Windows 3.1 (Intermediate), 11/1997
Major: Professional Aeronautics Minor: Management and Aviation Safety GPA: 3.385 127 Semester Credits Earned
MS Windows 3.1 (Advanced), 11/1997 C-141B Cockpit Simulator Trainer-Operator, 09/1995 Aircraft Corrosion Control, 06/1995 C-141B Electrical, 04/1994 AMC Certified Mechanic, 01/1993 Weight and Balance School (General and Airlift Aircraft), 01/1993 C-141B Environmental Systems, 10/1992 C-17 Line and Base Maintenance, 07/1992 C-141B Aircraft Maintenance, 02/1991 Non-Commissioned Officer (NCO) Leadership and Development, 07/1990 United States Air Force Command NCO Academy, 06/1990 Jet Engine/APU Inspection and Overhaul, 05/1988 C-141B Engine Run, 04/1984 Jet Engine Mechanic, 04/1981 Organizations/Affiliations: American Legion Toastmasters International Member Member ADDITIONAL INFORMATION SECURITY CLEARANCE: Secret SUPERVISOR QUOTES AND RATING TEAM COMMENTARY: The Office of Government-wide Policy and the Interagency Committee for Aviation Policy (ICAP) wish to extend to you our heartfelt thanks for the tremendous effort that you put forward as the first Chairman of the ICAP Energy and Environmental Subcommittee. Your contributions were immediate and impactful. Discussions and presentations on fuel efficiency, fuel emissions, and methods for all federal aviation programs have helped to improve the governments approach to sustainability and our commitment to climate stability. We are also extremely grateful for your continued participation in efforts to improve aviation safety as a valued member of the ICAP Aviation Resource Management Survey (ARMS) team and its International Standard for Business Aircraft Operations (IS-BAO) survey teams. ~SALLY SUPERVISOR Office of Travel, Transportation and Asset Management Director, General Services Administration Your work is excellent, thorough, and consistently above average. Your services as the QA Representative reflect well on the Aircraft Operations Center with both MacDill Air Force Base and the greater aviation community. Your services to ICAP provide much-needed insight to our Center and are well received by those parties. ~JOHN JONES Supervisor Justin has excelled as an Aircraft Maintenance Technician, Flying Crew Chief, Jet Team Leader and Training, and a topnotch mentor to subordinates and co-workers. As a Maintenance Technician with vast knowledge and experience, he is continually sought after by management to work the toughest jobs. His ability to join forces with other Air Force technicians and contractor experts in the troubleshooting and repair of multiple and complex malfunctions is exceptional. His superior technical skills and meticulous attention to detail have ensured Team Charleston remains a benchmark of excellence. ~KEVIN THOMAS Supervisor PROFESSIONAL HIGHLIGHTS: *Temporary assignment as Aircraft Maintenance Manager (GS-12 position) from 11/2007 to 11/2008 *Selected to chair the new Interagency Committee on Aviation Policy (ICAP) Energy and Environmental Subcommittee *Delivered a two-day presentation to the National Transportation Security Board (NTSB) Full Board on Public Aircraft
Operations and best practices *Auditing experience includes FAA Part 91, Part 125 Operator and Part 145 Repair Station operations *Voting ICAP member *Team member of ICAP Aviation Resource Management Survey (ARMS) *Accredited International Business Aviation Council (IBAC) member *International Standard for Business Aircraft Operations (IS-BAO) Auditor and Aviation Safety Officer *Investigated aviation accidents, incidents, and mishaps involving government aircraft *Served as the central authority for the oversight of contractor aircraft ground operations *Identified questionable contractor business and maintenance practices affecting the U.S. Navy Orion aircrafts LICENSES/CERTIFICATES: Federal Aviation Administration (FAA) Inspection Authorization, 04/2009 Defense Acquisition Workforce Improvement Act (DAWIA) Level 2 Certification, 09/2006 Non-Destructive Testing (NDT) Level 2 Certification (MT, UT, ET, RT, and PT), 08/2005 FAA Pilot Ground School, 12/2002 Federal Communications Commission (FCC) General Radiotelephone Operators License (with radar endorsement), 08/2001 FAA Airframe and Powerplant License, 08/1999 FCC Technician Class Amateur Radio License, 02/1998 Automotive and Diesel Technology Certificate, 05/1979 PERFORMANCE AWARDS: 08/2011, 08/2010, 12/2009, 03/2004, 06/2001, 06/1997, 09/1994, 09/1993, 04/1990, 04/1989, 04/1988, 04/1987 MILITARY AWARDS: Aerial Achievement Medal Air Force Commendation Medal (x2) Air Force Achievement Medal National Defense Service Medal (x2) Global War on Terrorism Service Medal Armed Forces Expeditionary Medal (x2) Armed Forces Service Medal Humanitarian Service Medal Air Reserve Forces Meritorious Service Medal (x5) MILITARY EXPERIENCE: United States Air Force, 09/1980 to 08/2003 Lead Aircraft Technician (Air Reserve Technician) SPECIFIC QUALIFICATIONS: Airframe and Powerplant Mechanic with Inspection Authorization, Quality Assurance (QA) and Aviation Safety Compliance Specialist with specialized knowledge and skill pertaining to the maintenance and airworthiness of aircraft; experience leading and conducting surveillance and inspections of diverse types of fixed wing aircraft and equipment to ensure repair, maintenance, and safety compliance with Department of Defense (DoD), Department of the Interior (DOI), Federal Management Regulations (FMR), Federal Aviation Administration (FAA), and Federal Acquisition Regulation (FAR) requirements; manage the Quality Assurance Surveillance Plan (QASP) to monitor Contractor Logistics Support (CLS) aircraft or Contract Field Team (CFT) as the governments onsite Quality Assurance Representative (QAR); strong knowledge of FAA Maintenance policies and procedures, certification requirements, and certificate holders programs and procedures; knowledge of civil aviation industry maintenance, including reciprocating and turbine-powered multiengine aircraft; provide expert technical guidance and advisory services in the development, implementation, and resolution of aviation maintenance management issues related to safety, evaluating mechanics and repair facilities for initial certification and continuing adequacy, as well as potential contractor capability and contract modifications; evaluate mechanic training programs and the maintenance aspects of programs of air carriers and similar commercial operations; inspect aircraft and related equipment for airworthiness; evaluate the adequacy of maintenance facilities, equipment, and
procedures, the competency of employees, the adequacy of the program or schedule for periodic maintenance and overhauls, and the airworthiness of aircraft; plan, implement, and execute QA program for all assigned aircraft, aircraft components, and maintenance personnel; direct, organize, and exercise control over QA specialists, utilizing comprehensive knowledge of electronic equipment and systems, manual and automatic flight controls, airframe, landing gear, pneumatic, hydraulic, jet engine propulsion, munitions, and armament systems; oversee employee relations, management techniques, peer mediation, root cause analysis, and trending and statistical methods; communicate effectively, both orally and in writing; develop quality goals and objectives; establish policies, procedures, and mission objectives; promote team building and implement quality improvements; set and adjust short-term priorities; evaluate requirements for additional resources; provide QA of special processes such as heat treating, brazing, welding, carburizing, plating, CAD-CAM, robotics, and software Quality Control (QC); advise the Commander on required actions to implement changes; provide training and manage maintenance and inspection efforts to keep aircraft airworthy; develop maintenance policy; direct a comprehensive QA, maintenance standardization, and inspection program to ensure aircraft airworthiness; final assembly inspection; manage critical assessment programs such as Unit Self-Inspections, Maintenance Standardization, Operational Readiness Inspections (ORIs), Unit Compliance Inspections (UCIs), and Staff Assistance Visits (SAVs); skilled Aircraft Repairman with extensive knowledge of aircraft systems and components; ensure personnel use proper data-collection techniques and procedures for evaluation, inspection, and audit programs and a number of related databases and spreadsheets to capture and catalog data elements for trending, cross-telling, and benchmarking; manage Wing Foreign Object Damage and Dropped Object Prevention Program (DOPP) to eliminate potential life safety hazards; manage the Time Compliance Technical Orders (TCTO) and One Time Inspections (OTI) process; represent and speak for the Commander; serve as primary Technical Consultant to production area managers on issues related to quality, military specification, and international quality standards; collaborate with senior leadership to plan, develop, and implement numerous long-term plans; skilled in using various computer and software applications, to include word-processing programs, spreadsheets, email services, databases, and database management
ELIZABETH JUGE
173 Pierce Avenue, Macon, GA 31204 United States 478-742-2442
info@careerprocenter.net
GOAL: Human Resources, GS-0201-12
WORK EXPERIENCE Contracted through Base Technologies to Army Corps of Engineers Information Technology (ACE-IT) Atlanta, GA United States Records Coordinator 02/2011 to Present $43,000 40 hours per week Supervisor: Andrew Mason Phone: 478-742-2442
PROGRAM AND INFORMATION MANAGEMENT: Provide management and program analyst support to dedicated organization of government engineering specialists and Information Technology (IT) service contractors charged with implementing best practices for cost-effective Information Management/IT service delivery across Army Corps of Engineers (ACE). Conduct surveys to assess effectiveness of records management procedures, practices, and operations, with follow-up reports of findings and recommendations. Initiate studies to ensure effective and efficient use of resources, focusing on workload, trend analyses of new information management technology, manpower utilization, and Quality Assurance (QA). Also perform comparative analyses of current program with future programs and projected cost estimates; analyze and evaluate effects of programming changes due to slippages, delays, and funding cuts. Receive and review justification of resources and execution of performance schedules documentation, validate accuracy of quantitative data by monitoring current-year program performance against schedules, and analyze data to assist with implementation of program improvements. COMPLIANCE: Conduct periodic record inspections and instruct personnel in proper procedure to ensure compliance with Army Records Information Management System (ARIMS). Oversee training of newly hired employees and refresher training for experienced personnel in complying with records management requirements, preparing and managing correspondence, and preparing official mail. Prepare records management boxes for transport to National Archives Records Administration (NARA) holding sites. Identify hard-copy and electronic records deemed to be vital to Continuity of Operations (COOP) Plan in aftermath of disaster. Assist in developing new records management procedures, manage system for disposing of or transferring materials, and work collaboratively with security manager to reduce amount of classified records being held. HUMAN RESOURCES AND EEO ADVISING: Advise management on administrative inquiries, staffing strategies, retention issues, Equal Employment Opportunity (EEO), workforce planning, absence and leave issues, medical issues, removals (probationary/non-probationary), demotion, reprimands, performance improvement plans, and personnel required to meet short-term and long-range needs; provide guidance and assistance on adverse and disciplinary actions, performance-based actions, and administrative grievances, as well as situational analysis involving both sensitive and complex matters to determine appropriate corrective measures and courses of action to resolve problems based on knowledge and interpretation of administrative case law, regulations, policies, judgment, and experience. POLICY: Research policy, guidelines, statutes, and regulations. Revise programs, when needed, by monitoring transfers and work changes via employment management database-tracking system. Recommend optimum use of available resources based on results of administrative studies, ongoing assessments of work process and procedures, and analyses of corrective actions designed to improve processes. Investigate complaints pertaining to discrimination, harassment, Reduction in Force (RIF), and Family and Medical Leave Act (FMLA). Resolve many employee-relations problems before they escalate to formal disputes. Provide advice, counseling, and guidance to employees concerning their responsibilities and rights through dispute resolution, including grievance procedures and EEO complaints system
appeals. BUDGET SUPPORT: Receive and input into databases annual project-cost updates with accompanying explanations; ensure compliance with established requirements and verify that project-cost data on file supports project-cost estimates submitted to Congress during budget development and authorization process. Serve as Gatekeeper of all budget data from program managers and engineers, which includes preparing annual guidance memoranda to senior-level managers responsible for establishing suspense dates as well as organizing data from databases according to appropriation, account, and object class by project. Analyze and evaluate documents for accuracy, completeness, and compliance with directives and budgetary constraints. ADMINISTRATIVE AND FINANCIAL SUPPORT: Expertly use office automation equipment and software applications to review and prepare General Design and Detailed Design memoranda, status reports, master program and supplemental plans, specifications, and interoffice correspondence. Compile and analyze statistical data from records, previous reports, and reports from other organizations, financial and cost statements, engineering circulars, and other sources. Conduct surveys to streamline procedures, practices, and operations relating to records management program. Manage regulations, circulars, pamphlets, supplements, and operating manuals for all technical and administrative areas. Produce statistical charts, graphs, and tables showing totals, subtotals, percentages, and other financial information, and prepare special and routine reports summarizing proposed budget increases, reductions, obligations, and expenditures. Ensure compliance with established procedures pertaining to format of preparation, content, coordination, release, and signature on correspondence in accordance with Delegation of Signature Authority regulation. Direct mailroom operations in compliance with federal, Department of Defense (DoD), and Army postal regulations. United States Army Reserve Chicago, IL and Columbus, OH United States Human Resources Generalist 06/2003 to 02/2011 $49,500 40 hours per week Contact: William Lee Phone: 330-555-1234
OVERVIEW OF DUTIES: Applied Human Resources (HR) concepts, practices, laws, regulations, and policies in meeting diverse needs of 72 Military Personnel (MILPER) in accordance with EEO and Affirmative Action requirements. Oversaw processing and tracking of personnel actions, operational readiness, awards, performance evaluations, suspension of favorable actions, leaves and passes, and military pay. Ensured evaluations were made on schedule; reviewed and forwarded evaluations to Civilian Personnel Advisory Center. TECHNICAL AND CLERICAL PERSONNEL OPERATIONS: Supported MILPER programs, operations, and functions. Maintained, updated, and initiated personnel process and services actions, including conducting and coordinating Materiel Management Review Boards, processing reclassification actions, and publishing orders. Prepared correspondence and reports on strength levels and personnel status. Maintained files, per ARIMS. Researched guidelines, identified discrepancies in local transaction codes, resolved errors involving personnel data by reviewing records and files, and resubmitted data. PERSONNEL ACTION OPERATIONS: Maintained database of 220+ files and medical/dental records in Electronic Military Personnel Office (eMILPO) database and Microsoft (MS) Access software. Evaluated qualifications for special assignments. Used knowledge of Military Occupational Specialties (MOS), Special Qualification Identifiers (SQI), and Additional Skill Identifiers (ASI) to update Personnel Manning Authorization Document/The Army Authorization Documentation System (PMAD/TAADS) to assign personnel to authorized positions, publish duty calendars, and manage training programs. Conducted unit inspections, including enlisted and strength reports, emails, and incoming messages. Ran weekly security reports and handled post-locator calls. Arranged and coordinated quarterly awards ceremonies. INFORMATION MANAGEMENT: Prepared and monitored requests for reductions, transfers, and discharges. Prepared and monitored requests for identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, security clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, meal cards, training support files, and unit administration. Processed recommendations for awards and
decorations. Prepared, updated, and coordinated more than 40 requests for evaluations per quarter, as well as requests for ID cards and tags, leaves of absence, and passes. AUTOMATED SYSTEMS: Prepared eMILPO input and control data; read, interpreted, and reconciled eMILPO reports; determined reportable changes, category, duty status codes, and other documentation. Prepared personnel accounting and strength management. Applied provisions and limitations of Freedom of Information Act (FOIA) and Privacy Act. Entered/retrieved information from databases; created Army Human Resource System (AHRS) eMILPO accounts. Submitted actions for correction in Enlisted Distribution and Assignment System (EDAS) and Personnel Tempo (PERSTEMPO). Used Army Time and Attendance Pay System (ATAPS) for inputting time and attendance. EDUCATION The Ohio State University Columbus, OH United States Master of Science In Process Major: Human Resource Management GPA: 3.5 16 Credit Hours
RELEVANT COURSEWORK: Human Resource Management in the Global Economy, 4 credit hours; Modern Global Workplace, 4 credit hours; Human Capital Management, 4 credit hours; Marketing, 4 credit hours Pennsylvania State University State College, PA United States Bachelor of Arts Completion Date: 2009 AFFILIATIONS: + Society for Human Resource Management + Columbus Society for Human Resources + Compensation Professional Network + Tennessee State Council for Human Resources Major: Criminal Justice GPA: 2.8 130 credit hours
ADDITIONAL INFORMATION PREVIOUS MILITARY SERVICE: United States Army, 08/25/1998 to 07/15/2002, Honorable Discharge SECURITY CLEARANCE: Secret Service Clearance; active AWARDS AND DECORATIONS: Good Conduct Medal, National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon PROFESSIONAL SUMMARY: More than eight years experience in Human Resources (HR) systems, policies and procedures, personnel actions, customer service, data management, documentation control, and office administration. Ability to provide a variety of personnel management services, including management advisory functions in position classification and wage administration, recruitment and placement, and organizational design. Qualified in internal placement and recruitment, position classification, recruitment and placement advisory services, classification/wage administration advisory services, and organizational design work. AUTOMATED PERSONNEL SYSTEMS: Electronic Military Personnel Office (eMILPO), Military Occupational Specialty (MOS), Special Qualification Identifier (SQI), Additional Skill Identifier (ASI), Army Human Resource System (AHRS), Enlisted Distribution and Assignment System (EDAS), Personnel Tempo (PERSTEMPO), and Personnel
Manning Authorization Document/The Army Authorization Documentation System (PMAD/TAADS). HUMAN RESOURCES MANAGEMENT: Advise and brief individuals on provisions of personnel programs, such as promotions, personal affairs, retention, and career progression. Comprehend and communicate mission and values of organization. Direct, plan, and administer all aspects of personnel employment programs. Process all required employment documentation and ensure data integrity and data systems management. Conduct compliance reviews. Extensive knowledge of federal pay-setting procedures to include federal Office of Personnel Management (OPM), Department of Defense (DoD), and Civilian Personnel Management Service policies, procedures, and objectives. PERSONNEL OPERATIONS: Develop and maintain document control systems, establishing unique procedures based on guidelines and local policy. Develop logical, user-friendly systems for marking all controlled copies of documents and determining identification, indexing, and distribution, including revision status and retention of obsolete documents for legal or preservation of knowledge purposes. CUSTOMER SERVICE AND QUALITY: Display impeccable communications skills and professionalism in dealing with people concerning confidential HR issues. Enlist trust and provide guidance when conducting interviews or addressing personnel and HR issues. Develop policies and procedures and launch various protocols to ensure all aspects of Quality Control (QC) are addressed and comply with organizational goals. Analyze reports and records activities, report inefficiencies to supervisors, and recommend corrective actions to improve operations. RECORD AND INFORMATION MANAGEMENT: Accumulate, organize, and analyze data for current, future, and historical reference. Use various computer systems, programs, and custom software applications, such as Defense Enrollment Eligibility Reporting System, Personnel Data System, and Reserve Management Vacancy System. Develop automated processes to expedite workflow. Meticulously remove obsolete, superseded, changed, amended, or revised documents in timely manner, routinely reviewing files to ensure all items are correctly sequenced and placed. Incorporate all quality issues and privacy procedures, ensuring compliance with local, state, and federal HR regulations. COMPUTER AND OFFICE SKILLS: Microsoft (MS) Office Suites, 10-key, facsimile, scanning and editing documents RECOMMENDATIONS: + I highly recommend Elizabeth as a candidate for employment. Ms. Juge was employed by the U.S. Army Corps of Engineers (ACE-IT) as the Records Manager [and] was responsible for maintaining the guidelines, policies, and procedures for the management of all district records. She has excellent communications skills. In addition, she is extremely organized, reliable, and computer literate. She can work independently and is able to follow through to ensure the job gets done. Ms. Juge would be a tremendous asset and has my highest recommendation.Andrew Green, Chief, ACE-IT
LIAM WILSON
173 Pierce Avenue, Macon, GA 31204 United States Email: info@careerprocenter.net Day Phone: 478-742-2442 Highest Federal Civilian Position Held: GS-0080-11 GOAL: GS-0080-12, Security Specialist
EXPERIENCE U.S. Air Force Aerospace Sustainment Directorate Command and Control Intelligence, Surveillance, and Reconnaissance Division Robins Air Force Base (AFB), GA, United States Information Protection Specialist Supervisor: Bob Paul Duties, Accomplishments and Related Skills: Organization provides program management and support for C-130, C-5, F-15, U-2, and E-8C aircraft; RQ-4 Global Hawk; MQ-1 Predator; and MQ-9 Reaper, among others. As the Information Protection Specialist, develop, implement, and administer the organizations Information Security Program, including reviewing security incidents, handling classification issues, and providing damage assessments. SECURITY MANAGEMENT: Formulate and implement security program goals, policies, and procedures for organization supporting sensitive Intelligence, Surveillance, and Reconnaissance (ISR) operations. Ensure program denies information to hostile military and intelligence services about planned, ongoing, and completed military operations. Research and interpret Air Force (AF), Department of Defense (DoD), and federal security directives and apply them within the Directorate by reviewing organizational instructions and writing new directives, as needed. Make determinations dealing with classifying and declassifying national security information. Provide technical security guidance, ensuring the proper usage and level of classified storage vaults, secure rooms, and conference rooms. Manage industrial security program, including DD-254, Statements of Work (SOWs), Performance Work Statements (PWS), Visitor Group Security Agreements, Intelligence Addendums, and National Interest Determinations. SECURITY ADMINISTRATION: Manage organizations Sensitive Compartmented Information Facility (SCIF), ensuring security of classified and sensitive materials. Direct personnel security programs, maintaining security information files, determining need for eligibility upgrades and indoctrinations, as well as utilizing Joint Personnel Adjudication System (JPAS) and e-QIP. ANALYSIS AND EVALUATION: Utilize knowledge of security concepts, principles, and practices to analyze existing security programs. Evaluate whether the program meets intelligence mission requirements and identify opportunities to improve security. Conduct staff visits and surveys to gather information and determine proper threat levels. Advise on corrective action, as needed. Oversee investigations for security incidents, ensuring adequate controls are in place to keep similar action from taking place in the future. Apply critical-thinking skills to prepare finished products of factual data, documenting findings, requirements, and recommendations for senior management. TRAINING: Manage security training within the organization. Ensure all personnel have appropriate training and qualifications. Update and develop training courses, as needed, to keep program current with latest security advances. Teach training courses to civilian and military Directorate personnel. Conduct Operations Security (OPSEC) training and inspections, keeping OPSEC plans and Critical Information Lists up-to-date.
10/2011 to Present $59,321 per year Average hours per week: 40 Federal Grade: GS-0080-11 Phone: 478-555-1234
INTELLIGENCE KNOWLEDGE: Work with intelligence professionals on a daily basis, utilizing knowledge of intelligence techniques, collections, and operations associated with U-2, Predator, Reaper, Global Hawk, and Distributed Common Ground System (DCGS) in order to develop appropriate Program Protection Plans. Utilize knowledge of Human Intelligence (HUMINT), Signals Intelligence (SIGINT), Electronic Intelligence (ELINT), Foreign Instrumentation Signals Intelligence (FISINT), and Open Source Intelligence (OSINT) to protect vital national security information. Review intelligence and Counterintelligence (CI) reports, assessing security vulnerabilities and designing safeguards and protocols based on analysis of the intent and operating techniques of hostile elements. Demonstrate knowledge of Intelligence Community (IC) members, missions, and interrelationships and how organizations abilities and functions relate to it. Discuss sensitive information with senior managers and review classified reports, balancing the need for protection with requirements for operations in the field. COMMUNICATIONS: Provide security guidance, training, and direction to senior leadership. Represent the organization on Information Security (INFOSEC) issues. Facilitate interaction among security experts, ensuring Industrial, Personnel, Operations, Antiterrorism (AT), Military Deception, Resource Protection, Force Protection (FP), and INFOSEC programs work in coordination to meet operational requirements. Brief senior leaders on important security issues, determining when to bring issues to their attention. ACCOMPLISHMENTS: *Coordinated with Intelligence Directorate leaders to ensure security program provided required security for sensitive programs while balancing operational needs. *Assisted with the update of security classification guidance in accordance with Executive Order and required five-year update.
Air Base Wing Information Protection Office Warner Robins, GA United States Security Specialist Supervisor: Andrew Manning Duties, Accomplishments and Related Skills:
02/2010 to 10/2011 $57,000 per year Average hours per week: 40 Federal Grade: GS-0800-09/11 Phone: 478-555-5678
Organization provides global support to the U.S. Air Force (USAF) by providing and deploying trained, mission-ready personnel. As a Security Specialist, conducted security administration in accordance with regulatory guidance while completing PALACE Acquire (PAQ) Training Program. SECURITY MANAGEMENT: Interpreted and applied Air Force (AF) and Department of Defense (DoD) security directives across all aspects of security. Developed and offered subject-matter expertise on Information, Physical, Personnel, Operations, and Industrial Security as well as Antiterrorism, Military Deception, Resource Protection, and FP. Formulated and implemented cross-functional security program goals, policies, and procedures. Implemented policies to maximize risk management and to prevent the loss, compromise, or unauthorized access of classified or sensitive materials, personnel, property, facilities, and operations. Conducted Staff Assistance Visits (SAVs) and Protection Level (PL) surveys, advising unit leadership of security issues and potential improvements. Analyzed and evaluated data and devised recommendations to improve protection of classified materials. Advised on the classifying and declassifying of information. Managed industrial security program, including DD-254, SOWs, PWS, Visitor Group Security Agreements, Intelligence Addendums, and National Interest Determinations. ANALYSIS AND EVALUATION: Conducted Information Security Program Reviews (ISPRs) to monitor and enforce Information Security Program effectiveness. Gathered, compiled, and analyzed information from ISPRs. As an antiterrorism expert, provided threat, risk, vulnerability, and criticality assessments based on thorough research and analysis. TRAINING: Analyzed and evaluated security education program. Researched latest requirements and trends in security
management, developing a security-training program to meet those needs. Monitored and tracked annual security-training requirements, ensuring all personnel remained current. Efficiently managed security education resources. RESEARCH AND INVESTIGATION: Oversaw all investigations of security incidents. Reviewed reports and researched the incident, alerting leadership if further action or damage assessment was required. Studied technical requirements for housing classified material; provided cost-effective guidance on best ways to meet requirements for conferences, seminars, and utilizing classified material. Directed the certification process for open storage of classified material in a secured site. COMMUNICATIONS: Briefed leadership and functional specialists on security requirements, programs, and goals. Provided security recommendations orally and in writing. Clearly and concisely explained complex security requirements in a manner understandable by all. Listened to the operational requirements and requests of mission partners and ensured security measures offered sufficient protection given risk, vulnerability, and criticality. Coordinated security training with appropriate personnel to schedule courses with least operational impact possible. Interacted with internal and external officials on sensitive security investigations. Conducted industrial security visits for visitor groups. Brainstormed and worked as a part of a team to solve security issues as a member of the Installation Security Advisory Group and Threat Working Group. Interacted with Higher Headquarters (HHQ) regarding changing security policies. ACCOMPLISHMENTS: *Performed more than 40 thorough, detailed ISPRs for organization; identified discrepancies and implemented corrective actions, protecting vital classified and sensitive information. *Trained approximately 200 personnel, providing the latest security information and ensuring all personnel understood and could comply with security procedures and regulations, keeping vital material secure. *Advised on security requirements for Open Skies Treaty. *Certified flight test facility for open storage capability at Site 2 USAF Plant 42, Palmdale, CA, ensuring facility met stringent guidelines and regulations required in order to conduct program depot maintenance for U-2 aircraft. *Completed Air Force Civilian Service (AFCS) PAQ Training Program, a three-year internship program consisting of working full-time as a Security Specialist while accomplishing a comprehensive INFOSEC training plan.
USAF Minot, ND United States Security Specialist Supervisor: Henry Phillip Duties, Accomplishments and Related Skills:
09/2008 to 01/2010 $46,000 per year Average hours per week: 40 Federal Grade: GS-0800-7/9 Phone: 701-555-9876
Organization supports B-52 Stratofortress aircraft in Minot, North Dakota. As a Security Specialist, conducted security administration while beginning the PAQ (PALACE Acquire) Training Program. PAQ TRAINING PROGRAM: Began PAQ Training Program conducted by the Air Force Civilian Service (AFCS). Served in a full-time Security Specialist role, advising on security programs, conducting site visits, monitoring training, and coordinating internally and externally across functional areas while undertaking formal training information securitytraining program. SECURITY MANAGEMENT: Researched, studied, interpreted, and applied AF and DoD security regulations. Conducted ISPRs to monitor and enforce Information Security Program effectiveness. Performed site visits, evaluating existing security procedures, analyzing large amounts of factual data, making recommendations based on that data, compiling finished written products, and briefing results. Prepared threat, risk, vulnerability, and criticality assessments. Managed OPSEC, including Critical Information Lists and OPSEC plans. SECURITY ADMINISTRATION: Performed personnel and physical security functions in addition to INFOSEC.
Directed organizations utilization of JPAS, e-QIP, and security information files in order to ensure proper eligibility and indoctrinations of personnel. Oversaw physical security measures, such as Secret Internet Protocol Router Network (SIPRNet) usage, PL surveys, and classified storage enforcement. Managed industrial security program, including DD254, SOWs, PWS, Visitor Group Security Agreements, Intelligence Addendums, and National Interest Determinations. Drafted security policies and memoranda, as required. COMMUNICATIONS AND COORDINATION: Established relationships with a wide variety of installation organizations conducting training, providing formal presentations, and providing one-on-one consulting on security policies and procedures. Conducted OPSEC training, ensuring personnel understood intent and operating techniques of Foreign Intelligence Services (FIS). Interacted with other security professionals as part of installations Security Advisory Group and Threat Working Group. Contacted and served as Security Point of Contact (POC) with HHQ for policy guidance. ACCOMPLISHMENTS: *Rapidly learned about all aspects of security, including AT/FP, and Information, Physical, Personnel, Operations, and Industrial Security, applying regulations to real-world operational situations, improving the protection of classified information at the 5th Bomb Wing and 91st Strategic Missile Wing. *Conducted 30 ISPRs, identifying security discrepancies and making recommendations.
Department of Veterans Affairs (VA) Southern Arizona VA Healthcare System Tucson, AZ, United States Program Support Assistant Supervisor: James McFarlane Duties, Accomplishments and Related Skills:
11/2007 to 09/2008 $29,000 per year Average hours per week: 40 Federal Grade: GS-0303-05 Phone: 520-555-4321
Organization serves more than 170K veterans in a 7-county vicinity of the Tucson area. As a Program Support Assistant, provided administrative and clerical support to quality and risk managers as well as patient representatives, performance management personnel, and healthcare compliance specialists. PROGRAM MANAGEMENT: Provided support to numerous programs within the Performance Management group, including Performance Improvement, Risk Management, and Utilization. Assisted healthcare groups reporting to the Executive Quality Board. Managed the files and tracking of the External Peer Review Program (EPRP). ADMINISTRATIVE MANAGEMENT: Organized committee meetings, scheduling times, distributing agendas, and creating finished reports and graphs based on data. Scheduled visits with personnel from outside agencies. Maintained calendar for reports, follow-ups, and required actions; ensured managers were aware of and on pace to meet all deadlines. Kept files in accordance with Veterans Health Administration (VHA) requirements, allowing for ease of information retrieval while maintaining confidentiality. Prepared correspondence, travel, and purchase orders, as required. QUALITY MANAGEMENT: Maintained quality tracking system to monitor any issues identified by the Executive Quality Board, Total Quality Improvement Steering Committee, Continuum of Care Committee, and others. REPORTING: Assisted senior managers in compiling, analyzing, and creating reports from complex, detailed data. Documented personnel actions, work orders, and vouchers, as needed. COMMUNICATIONS: Demonstrated ability to build relationships with people from numerous programs, ensuring all deadlines and objectives were met. ACCOMPLISHMENTS: *Flawlessly maintained tracking system, ensuring senior managers met all actions and follow-ups on time.
*Directed the responses from peer reviewers and managers for the EPRP; met 100% of response deadlines to the EPRP contracting office.
EDUCATION University of Georgia Athens, GA, United States Bachelors Degree Completion Date: 08/2005 Relevant Coursework, Licensures and Certifications: Academic Achievement Award, Department of International Affairs, 04/2005 Global Issues, 3 Sem Hrs; Introduction to International Relations, 3 Sem Hrs; Comparative Political Analysis, 3 Sem Hrs; Special Topics in International Affairs: Terrorism, Ideology, and Identity, 3 Sem Hrs; International Political Economy, 3 Sem Hrs; Middle Eastern Political Systems, 3 Sem Hrs; Global Security Policy, 3 Sem Hrs; Arms Control and Disarmament, 3 Sem Hrs; History of U.S. Foreign Relations since 1914, 3 Sem Hrs; American Foreign Policy, 3 Sem Hrs; Decision Making in International Relations, 3 Sem Hrs; Asian Political Systems, 3 Sem Hrs; Special Topics: Contemporary Security Issues in the Middle East, 3 Sem Hrs; and Strategic Intelligence, 3 Sem Hrs 120 Semester Credits Earned Major: International Affairs Concentrations: International Relations and National Security
Georgia State College Atlanta, GA, United States Associates Degree Completion Date: 12/2003 Relevant Coursework, Licensures and Certifications: Academic Achievement List, Spring 2002 OTHER: Job Related Training:
Major: Political Science
RELEVANT TRAINING: Air Force Civilian Service (AFCS) PALACE Acquire (PAQ) Training Program, 09/2008 to 11/2011 TRAINING COURSES: Center for the Development of Security Excellence: Department of Defense (DoD) Security Specialist Special Access Orientation Joint Personnel Adjudication System/Joint Clearance and Access Verification System (JPAS/JCAVS) Training for Security Professionals Information Security Management Course Security Awareness for Educators (SAFE) Insider Threat Information System Security Basics Basic Information Security Independent Study Introduction to Personnel Security Management Introduction to Physical Security Developing a Security Education Training Program
Original Classification Derivative Classification Antiterrorism Officer (ATO) Level II: Introduction Antiterrorism Officer (ATO) Level II Introduction to Information Security Marking Classified Information Personnel Security Management Essentials of Industrial Security Management (EISM) Independent Study Risk Management for DoD Security Programs National Industrial Security Program Operating Manual (NISPOM) Chapter 8: Requirements for Industry Operations Security (OPSEC) Fundamentals Introduction to Industrial Security Facility Security Officer (FSO) Role in the National Industrial Security Program (NISP) Security Classification Guidance Transmission and Transportation for Industry Safeguarding Classified Information in the NISP e-QIP Initiating Requests e-QIP Solutions to Common Issues e-QIP Accessing and Navigation in e-QIP e-QIP Reviewing and Approving Requests e-QIP Managing Agency Data e-QIP Overview e-QIP Managing User Data e-QIP Program and Business Managers Defense Institute of Security Assistance Management: International Programs Security Requirements Course Joint Information Operations Warfare Center: Operations Security (OPSEC) Analysis and Program Management; Operations Security Fundamentals Interagency OPSEC Support Staff and the National Cryptologic School: Operations Security Fundamentals Miscellaneous: Antiterrorism Level I Awareness Training U.S. Air Force (USAF) Sensitive Compartmented Information (SCI) Management Course Level 2: Air Force Records Management Intermediate Training Department of Defense (DoD) Information Assurance (IA) Awareness Department of Veterans Affairs, Leadership Effectiveness Accountability and Development (LEAD) Program, 05/2007 to 10/2007 Organizations/Affiliations: Academy of Political Science International Political Science Association Member Member ADDITIONAL INFORMATION Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance PROFESSIONAL SUMMARY: Results-driven Information Security (INFOSEC) professional with six years experience with the federal government analyzing security, identifying potential gaps, making recommendations, and directing security programs. Published author of articles that draw conclusions and predict future events based on research of political, economic, social, cultural,
physical, and military conditions in foreign countries. Currently expanding on in-depth undergraduate International Relations background with acceptance into Masters degree program. Skilled writer; able to draft security policies, procedures, directives, and training programs. Excellent oral communications skills, whether serving as a liaison to installation leadership, Higher Headquarters (HQ), and mission partners, speaking one-on-one, conducting formal and informal presentations, advising senior leadership, or coordinating across different functional areas. PROFESSIONAL HIGHLIGHTS: *Completed comprehensive, three-year PALACE Acquire (PAQ) Training Program, expanding knowledge of federal government service while directing security programs and solving complex problems. *Accepted into International Affairs Masters degree program. *Performed more than 60 thorough, detailed Information Security Program Reviews (ISPRs) for organization; identified discrepancies and implemented corrective actions, protecting vital classified and sensitive information. *Coordinated across functional lines and with operational leaders to ensure proper protection of classified material, while still allowing operational objectives to be met. *Drafted new security classification guidelines, policies, procedures, and directives. *Certified flight test facility for open storage capability at Site 2 USAF Plant 42, Palmdale, CA, ensuring facility met stringent guidelines and regulations required in order to conduct program depot maintenance for U-2 aircraft. RELEVANT ACADEMIC, WRITING, AND RESEARCH EXPERIENCE: MASTERS PROGRAM: Accepted into North Georgia College and State University International Affairs Masters degree program. Courses will require an in-depth understanding of political, military, and economic affairs in a given area followed by the ability to create analysis, convince peers through class discussion, and draft concise, critically thought-out papers explaining conclusions. Anticipated courses include: Global Governance, Leadership and Organizational Theory, Theory of International Relations, Theory of International Political Economy, Research Methods in International Affairs, Foreign Policy Process, International Affairs Capstone, International Political Violence, National Security Policy, European Security, International Security Issues, and Grand Strategy and Strategic Theory. BACHELORS DEGREE: INTERNATIONAL RELATIONS: Conducted research on a daily basis, applying critical-thinking skills to discussions, readings, and writing on political, military, and economic affairs in a given area. Developed knowledge about Intelligence Community (IC) members, missions, and interrelationships as well as intelligence cycle, techniques, collections, and operations through Strategic Intelligence Course. RESEARCH, ANALYSIS, AND EVALUATION: Performed research, analysis, and evaluation of raw open-source intelligence data. Determined the authenticity of the data based on factors such as recency and validity of the source. Analyzed the data, drawing inferences and conclusions utilized as the basis for papers. Performed analysis and reporting tasks relative to political, economic, social, cultural, physical, geographic, technical, or military conditions in specific foreign countries. Identified gaps in research for papers and determined sources to fill those gaps, completing research. REPORTING: Prepared numerous finished products of varying lengths, covering geopolitical issues from around the world. Provided oral and written presentations on findings. Consulted and discussed views on political, military, and economic outlooks with professors and peers. Convinced professors that conclusions were correct through effective, persuasive writing, resulting in an Academic Achievement Award from the University of Georgia Department of International Affairs in 2005. PUBLISHED ARTICLES: Researched, analyzed, evaluated, and prepared published estimates of U.S. defense postures as well as activities in Afghanistan, India, Pakistan, and Iran, among other areas. Covered complex international topics, including arms control, terrorism, and international alliances. Presented factual data, historical evidence, and current trends to draw conclusions and forecasts and to present it to the reader in a convincing manner. Demonstrated an understanding of political, military, and economic affairs in articles. AWARDS: *Congressional Commendation: The Office of United States Congressman Austin Scott, 8th District, Georgia *Sigma Chi Fraternity, Mark V. Anderson Character-In-Action Award MILITARY EXPERIENCE:
U.S. Army, 07/2006 to 09/2007 Basic Combat Training (BCT) and Officer Candidate School (OCS); suffered injury and Honorably Discharged SPECIFIC QUALIFICATIONS: Ability to communicate effectively, both orally and in writing; enforce all aspects of security program; formulate and implement security program goals, policies, and procedures; provide security guidance, training, and direction to senior managers; represent organization for Information Security (INFOSEC) issues; provide support to industrial and personnel security to ensure all aspects of security program work together; ensure organizations security training is up-to-date and relevant; develop, analyze, and evaluate security programs to meet mission requirements and improve security; ability to develop and execute security-training program; knowledge of security concepts, principles, and practices; conduct staff visits and surveys to determine proper security levels; recommend corrective action, as needed; review instructions and write security directives; oversee investigations for security violations; provide technical security guidance to classified storage vaults, secure rooms, and conference rooms; manage resources; deal with classifying and declassifying defense information; perform research, analysis, and evaluation of raw open-source intelligence data for undergraduate work; research various facts, information, and data and draw conclusions for papers and published articles; prepare finished products of factual data such as reports, projects, and group efforts; perform intelligence analysis and production tasks relative to political, economic, social, cultural, physical, geographic, technical, or military conditions in specific foreign countries for undergraduate work; review and discuss classified information and its relation to proper protection and utilization in the field; conduct daily research and apply critical-thinking skills; interpret, evaluate, and integrate intelligence information with multiple departments; knowledge of Intelligence Community (IC) members, missions, and interrelationships; evaluate incoming reports and information; develop interpretations and projections based on information with gaps in published articles; understanding of political, military, and economic affairs in given area; knowledge of intelligence techniques, collections, and operations through Strategic Intelligence coursework and current work supporting the U-2, the Distributed Common Ground Systems (DCGS), and Unmanned Aerial Vehicles (UAVs) Predator, Reaper, and Global Hawk; utilize numerous databases, including Joint Personnel Adjudication System/Joint Clearance and Access Verification System (JPAS/JCAVS), e-QIP, Defense Biometric Identification System, (DBIDS), Electronic Document Access (EDA), Management Internal Controls Toolkit (MICT), Secret Internet Protocol Router Network (SIPRNet), and Joint Worldwide Intelligence Communications System (JWICS); understand and apply numerous regulations, such as AFI 31-401 and Department of Defense (DoD) 5200.2-R
BARBARA ADAMS
173 Pierce Avenue, Macon, GA 31204 United States 478-742-2442
GOAL: GS-2210-12: Information Technology
EXPERIENCE United States (U.S.) Army Fort Sill, OK, United States 6/2008 to Present $55,000 per year Average hours per week: 40 Tactical Communications Supervisor: Robert Henry Duties, Accomplishments and Related Skills: OPERATIONS MANAGEMENT: Supervise, train, and evaluate performance of 10 junior-level personnel. Key member of team charged with establishing, maintaining, troubleshooting, repairing, and managing tactical communications network consisting of Satellite Transportable Terminals (STTs) and mobile unit connected to STTs to uplink data to communications satellites.. Monitor communications feed to ensure no disruptions to flow of intelligence and critical information to military personnel in various capacities. Personally responsible for troubleshooting and resolving routine/complex Information Technology (IT) and communications issues. Consistently maintain minimum of 97% uptime rating. PERSONAL COMPUTERS AND NETWORK SYSTEMS: Hands-on expertise with networked Personal Computers (PCs), operating systems, applications, antivirus software, and multiple servers (Windows XP and 2003; Exchange). Apply excellent understanding of networking topologies, internetworking concepts, access lists, direction structures, and account management in installing and managing Local Area Networks (LANs) and providing network security. Demonstrate in-depth knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Unix/Solaris system administration, configure Cisco routers and switches, and establish and maintain firewalls and border security. EQUIPMENT OVERSIGHT: Spearhead mobile investigative activities, monitoring radio communications and automated information management systems. Considered technically advanced in using and maintaining sophisticated telephone and computer systems, radios, Graphical Data Fusion System (GDFS) console, sensors, and other electronics. Set up, configure, and load tactical radio communications systems used in processing cryptographic intelligence. TECHNICAL EXPERTISE AND SUPPORT: Perform wide range of technical functions, including setup, operation, maintenance, modification, testing, calibration, and troubleshooting of communications equipment and networked computer systems. Skilled in interpreting blueprints, drawings, instructions, and technical data to determine equipment and system malfunctions that did not respond to standard corrective measures; resolve complex problems and restore equipment systems and operations. Use common test instruments, such as digital multimeters, sign generators, semiconductor testers, and oscilloscopes, as well as computers and industrial measuring, controlling, and calibration devices. PROGRAM MANAGEMENT: Plan and direct daily activities of Tactical Operations Center (TOC) in manner that ensures seamless static or mobile operations, including information collection, processing, and dissemination to other organizations. Oversee systems used by 300+ personnel and valued at more than $7M. Manage critical property and equipment, including remote Forward Area C4I tactical operations systems, facilitating communications among aircraft and personnel for field operations and medical evacuations.
Federal Grade: N/A Phone: 910-555-1234
COMMUNICATION: In addition to facilitating open channel of communications with users, foster open, productive relationships with senior managers, peers, and subordinates. Demonstrate equally strong and well-developed technical documentation and oral presentation/training skills. Instruct and coach 200 junior-level tactical communications specialists in applying results of systems integration testing to modify specifications and correct problems and faults, as necessary. U.S. Army Schofield Barracks, HI, United States 6/2004 to 6/2008 $55,000 per year Average hours per week: 40 Help Desk Technician Supervisor: Robin McConnell Duties, Accomplishments and Related Skills: OPERATIONS MANAGEMENT: In providing second-level technical support and managing complex networks for regional network operations and security center, ensured compliance with Department of Defense (DoD) and Department of Army (DA) goals, priorities, and values. Combined wealth of experience and expertise in strategic planning and organizational management with knowledge of LANs/Wide Area Networks (WANs), information management systems, and applications. Installed, conducted troubleshooting, and maintained PCs and peripherals and served as senior member on Computer Emergency Response Teams (CERTs). NETWORK ADMINISTRATION: Administered 1,500+ user accounts in Active Directory on more than 700 computers in DoD-Department of States (DoS) Secret Internet Protocol Router Network (SIPRNet). Monitored outages via Spectrum OneClick for all of Oahu and surrounding islands and resolved operational issues on DoDs Nonsecure Internet Protocol Router Network (NIPRNet), SIPRNet, and Voice over Internet Protocol (VoIP) networks throughout entire Pacific region. Planned, tested, and configured multiple operating systems on these networks, and manually updated software through Remote Desktop. SECURITY ANALYSIS AND RISK FACTOR ASSESSMENT: Assisted in conducting in-depth evaluations of network security, including incident response, analyses of events adversely affecting system security, trend analyses, and threat intelligence. This entailed analyzing and validating more than 13,000 systems over network. Assessed and documented vulnerabilities from network- and application-based attacks and made recommendations for preventing, mitigating, and rectifying them. Monitored firewalls and web servers for vulnerability and stability risks, documenting flaws and determining critical steps necessary for maintaining security. SECURITY PLAN DEVELOPMENT AND IMPLEMENTATION: Applied in-depth knowledge of automated information systems principles and methods, as well as commercial security products, technical documentation, and performance management methods. Expertly used Information Systems Development Methodology in developing customized Information Security (INFOSEC) systems and in creating security documentation containing preliminary strategic plan, risk analysis plans and detailed risk analyses, emergency response security measures, cost analyses, plans of action, and steps for managing this comprehensive security plan. PROBLEM SOLVING: Evaluated and dealt effectively with Quality Control (QC) issues, which entailed maintaining daily records of all work performed and reporting issues. Determined core cause of problems and resolved them in most appropriate manner. Expertly read, interpreted, and applied drawings, instructions, and technical data to ensure LAN/WAN connectivity. PROGRAM LEADERSHIP: Prepared reports, charts, and graphs for senior managers to use in their decision making. Demonstrated in-depth knowledge of technical engineering methods, applications, practices, and principles in working on various projects. Supervised network layout installation. Contributed onsite support in testing, Quality Assurance (QA), installation, and system integration. Astutely interpreted cabling schematics and devised cost-effective solutions.
ASSESSMENTS AND COMMUNICATIONS: Assisted peers and subordinates with varying levels of technical understanding in several areas, including troubleshooting, disaster recovery procedures and processes, and system maintenance. Provided expert-level technical advice to key decision makers and assisted in developing plans, schedules, and strategies to fit new situations and enhance customer service. Analyzed and responded to complex problems with innovative solutions and thoughtful recommendations. EDUCATION Any University WAshoington, DC, United States Some College Coursework Completed Relevant Coursework, Licensures and Certifications: Degree in progress Springfield High School Springfield, IA, United States High School or equivalent Completion Date: 06/2003 OTHER: Job Related Training: Cisco VoIP, 09/2007; Equal Opportunity (EO) Leadership Course, 04/2007; Primary Leadership Course, 02/2007; IP Addressing and Routing, 02/2007; Managing Microsoft (MS) Active Directory in a Server 2003 Environment, 03/2006; Installing and Maintaining MS Exchange 2003, 03/2006; Information Technology Specialist School, 07/2005 to 11/2005; Computer Information Systems Analyst Course, 03/2004 ADDITIONAL INFORMATION SECURITY CLEARANCE: Secret, active PROFESSIONAL SUMMARY: Resourceful and multifaceted Information Technology (IT)/Telecommunications professional with multiple certifications, offering extensive hands-on experience in Personal Computer (PC)/network operations and information management security. Highly adept at applying in-depth knowledge of Local Area Network/Wide Area Network (LAN/WAN) principles, concepts, and operations in executing wide range of technical functions, to include setting up, operating, maintaining, modifying, testing, calibrating, and troubleshooting communications equipment and networked computer systems; configuring Cisco routers and switches, and establishing and maintaining firewalls and border security. Equally comprehensive understanding of infrastructure requirements, such as bandwidth and server sizing, for maintaining and managing Windows XP/2003 and Exchange servers, as well as Transmission Control Protocol/Internet Protocol (TCP/IP) and Unix/Solaris system administration. Solid track record of assessing user needs, resolving problems, analyzing risk factors, and meeting business requirements. Prized for ability to deal with users with courtesy and tact, communicating clearly and concisely in person, by phone, and in writing. Proactive, solution-focused, and challenge-oriented, with proven ability to remain focused while working under tight deadlines and handling multiple priorities with frequent interruptions to deliver outstanding performance, even for demanding and complex assignments. CERTIFICATIONS: + Computing Technology Industry Association (CompTIA) Security+ + Fiber Optic Installer + Information Assurance, Level II
Major: Information Technology Minor: N/A
AREAS OF EXPERTISE: + System Administration + Help Desk Management + Information Assurance + Application Analyst + Tactical Communications Operations + Data Analysis + Information Management + Global Communication and Control System + Communications Security + Compliance with Established Standards, SOPs, and Directives + Organization Liaison + Asset Monitoring + Active Directory + VBScript + REMEDY Incident Management Console OPERATING SYSTEMS: Microsoft (MS) Windows NT/2000/XP/Vista, MS Windows 7, MS Exchange Server 2003, MS Server 2003/2007 NETWORK APPLICATION SOFTWARE: MS Office XP/2003/2007, MS Outlook, Ghost 9, Acronis Backup and Recovery, Remedy, MS SharePoint NETWORKING: DHCP, WINS, DNS, TCP/IP, UDP, ICMP, LDAP, Remote Access Server/RRAS, VPN, VNC, Remote Desktop Connection, Active Directory, Wireless Router, VMware ESXi Server, Active Directory Services Administration SECURITY: Symantec Anti-Virus/Endpoint Protection, Anti-Spyware, PKI Certificates, VBScript, Information Assurance, NIPRNet Spillage, eEye Retina AWARDS AND DECORATIONS: + Afghanistan Campaign Medal with Campaign Star + Army Commendation Medal + Meritorious Unit Commendation (2) + Army Good Conduct Medal (2) + National Defense Service Medal + Global War on Terrorism Service Medal + Army Service Ribbon + Overseas Service Ribbon
JAMES MCKINNON
173 Pierce Avenue, Macon, GA 31204 United States Email: info@careerprocenter.net Day Phone: 478-742-2442 Evening Phone: 478-742-2882 GOAL: GS-0132-12 Intelligence Analyst
EXPERIENCE U.S. Army, Information Operations Fort Bragg, NC, United States Information Operations Manager Supervisor: Donald Clark Duties, Accomplishments and Related Skills: Organization provides multidisciplinary Information Operations (IO) support to the U.S. Army. As an Information Operations Manager, provide timely and accurate IO and intelligence integration to large-scale U.S. Army organizations. INFORMATION OPERATIONS: Manage Rest of World Reachback Team, gathering information for use in current and future IO campaigns. Provide IO planning and support for joint exercise and large-scale training opportunities. Assist and advise in developing IO doctrine and supplying intelligence support to deployed IO teams worldwide. INTELLIGENCE KNOWLEDGE: Serve as organizations intelligence Subject Matter Expert (SME). Develop new concepts and experimental approaches to problems, creating and developing IO products to improve analysis capabilities. Demonstrated knowledge of the interplay of geographical, political, military, economic, and industrial forces in various regions of the world. ANALYSIS AND EVALUATION: Analyze information environment in areas throughout Africa, Central and South America, and the Pacific region. Determine information infrastructure, key communicators, and political and terror situations. Evaluate and organize information into area studies. INTELLIGENCE PRODUCTION: Prepare organized presentations of studies of finished intelligence such as IO Area Studies, Intelligence Summaries, Preparation of the Environment products, and Situational Awareness reports. SUPERVISION: Manage one military supervisor and five civilian analysts. Direct the sole group in providing intelligence support to IO in Africa, Central and South America, and the Pacific. COORDINATION: Serve as liaison representing organization with high-level Army organizations and government agencies throughout the world. Represent organization as the Acting Inspector General (IG), conducting investigations, as required. ACCOMPLISHMENTS: *Directed successful development and implementation of new IO products; improved trend analysis, exploratory analysis, and analysis of significant events. *Coordinated and reviewed 15 Component Command Intelligence Summaries, 7 Intelligence Preparation of the Environment products, and 4 IO Situational Awareness reports. *Utilized extensive intelligence experience to improve liaison between IO and Intelligence Communities (ICs) and fill vital gaps in support. 08/2010 to Present Salary: $86,500 Average hours per week: 55 Phone: 478-555-1234
U.S. Army Fort Dix, NJ, United States All Source Intelligence Manager Supervisor: John Doe Duties, Accomplishments and Related Skills:
02/2005 to 08/2010 Salary: $82,000 Average hours per week: 60 Phone: 478-555-1234
Organization deploys, supports, sustains, moves, and protects the 1st Cavalry Division Main Command Post and Tactical Command Posts in order to facilitate battle command and operations. As All Source Intelligence Manager, directed intelligence support for targeting operations at Fort Hood, TX, and while deployed to Iraq. ALL SOURCE INTELLIGENCE: Directed analysis and fusion of strategic, operational, and tactical intelligence to support targeting operations. Utilized detailed technical knowledge of targeting methodology and subject-matter knowledge to advise senior managers, train junior personnel, and coordinate with key stakeholders. Directed the acquisition, development, and targeting of a series of High Value Targets (HVTs) in Iraq. ANALYSIS AND EVALUATION: Conducted detailed risk/gain analysis to develop recommendations for effective targeting. Utilized sound judgment to coordinate with Special Operations Forces (SOF) personnel, integrating and deconflicting operations of all U.S. assets in the area. TRAINING: Provided support to large-scale Mission Rehearsal Exercise (MRX). Identified opportunities for improvement, developing Lessons Learned and Tactics, Techniques, and Procedures (TTP) recommendations. Conducted training for all intelligence analysts prior to deployment, ensuring they were prepared for high-intensity, real-world operations. INTELLIGENCE PRODUCTION: Oversaw the production of kinetic and non-kinetic target packages. Coordinated the dissemination of target products to subordinate and Higher Headquarters (HHQ) organizations. Provided timely and accurate products to Iraqi forces, enabling joint targeting; ensured all information was releasable. INTELLIGENCE TECHNOLOGY: Demonstrated knowledge of the Armys premier Intelligence, Surveillance, and Reconnaissance (ISR) system for the tasking of sensors, data analysis, processing, exploitation, and the dissemination of intelligence. Coordinated the recovery and distribution of Distributed Common Ground System Army (DCGS-A) and the Division Tactical Exploitation System (DTES) equipment following deployment to Iraq. Ensured equipment was reset following use in Iraq and ready for use in Afghanistan. Recovered equipment, saved database on Iraq, and loaded new software complete with scenarios and maps for Afghanistan. Provided all personnel proper training on equipment prior to deployment in support of operations in Afghanistan. COORDINATION/COMMUNICATION: Coordinated with a wide variety of intelligence agencies, including Defense Intelligence Agency (DIA), Marine Corps Intelligence Agency (MCIA), and National Security Agency (NSA). Briefed high-level U.S. managers on a weekly basis, emphasizing threats and prosecution-ready targets. Demonstrated ability to present and argue points effectively while conducting more than 300 target-approval briefings to U.S. and Iraqi leaders. Improved coordination between Iraqi Security Forces (ISF) and the U.S. Army through face-to-face interaction, sharing targeting information, exchanging intelligence, and training Iraqi personnel. SUPERVISION: Managed the daily operations of targeting group consisting of 12 military and contractor personnel. Delegated tasks directly and through the use of subordinate supervisors. Designed and taught intelligence training, ensuring all personnel had the skills necessary to successfully complete objectives. Coached, counseled, and mentored junior personnel, enhancing both technical growth and career development. ACCOMPLISHMENTS: *Led targeting efforts resulting in the capture or elimination of more than 500 targets in the first nine months in Iraq. *Interacted with and trained Iraqi personnel, ensuring smooth transition of targeting responsibilities from the U.S. to Iraqi forces in Baghdad. *Recognized as Subject Matter Expert (SME) on targeting intelligence; repeatedly sought for advice by senior managers.
EDUCATION Any University Dallas, TX, United States Bachelors Degree Completion Date: 08/1982 Magna Cum Laude Job Related Training: Information Operations Capabilities, Application, and Planning Course, 11/2010 Warrant Officer Staff Course, 05/2011 Intelligence-Security Warrant Officer Advanced Course Action Officer Development Course All Source Intelligence Warrant Officer Basic Course Warrant Officer Candidate School ADDITIONAL INFORMATION Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance PROFESSIONAL SUMMARY: World-class Senior Intelligence professional with more than 24 years experience providing strategic, tactical, and operational intelligence analysis in positions of increasing responsibility and complexity within the U.S. Army. Demonstrated ability to gather, review, analyze, evaluate, and produce detailed intelligence packages in high-tension areas. Able to sort through large amounts of information, determine the relative importance, and disseminate vital intelligence through written reports or briefings. Skilled writer with experience in drafting a wide variety of intelligence products, including intelligence summaries, assessments, briefings, estimates, information papers, databases, trend analyses products, and studies utilized by national policymakers. Adept at briefing theater- and national-level decision makers. Proven liaison with military organizations, national intelligence agencies, and foreign officials. Exceptional leader with a record of developing cohesive teams and utilizing intelligence expertise to enhance team performance and knowledge. PROFESSIONAL HIGHLIGHTS: *Conducted intelligence analysis in support of high-intensity operations in Iraq and Bosnia; led targeting efforts resulting in the capture of hundreds of High-Value Targets (HVTs); produced intelligence products that directly drove military operations disrupting Iraqi insurgency and saving American lives; provided actionable intelligence information required by North Atlantic Treaty Organization (NATO) executive leaders on which to base their decisions in Sarajevo. *Improved existing intelligence operations, policies, and procedures; directed successful development and implementation of new Information Operations (IO) products; improved liaison between IO and Intelligence Communities (ICs) and filled vital gaps in support; initiated weekly meetings with Colombian analysts to optimize intelligence collection. *Chosen repeatedly to serve as liaison and to build relationships across international lines; interacted with and trained Iraqi intelligence personnel, ensuring smooth transition of targeting responsibilities; recognized by supervisor as the key person in establishing and maintaining a level of trust between U.S. and Colombian intelligence activities; developed intelligence exchanges with Colombian officials; recognized by Colombian military with Colombian Military Intelligence Medal. SUPERVISOR QUOTES AND RATING TEAM COMMENTARY: [Paul] is a fantastic [Technical Manager] and is distinctly a top 1% Military Intelligence leader. His impact in analyzing, coordinating, and disseminating information with Brigade Combat Teams, Special Operations Forces, Iraqi Forces, and Multi-National Division-Baghdad leaders has been critical to the tremendous targeting success against Al-Qaeda in Iraq (AQI), Sunni Insurgents, Shia Extremists, and Terrorists in Baghdad.
Major: Political Science
DENNIS PHILLIPS, Lt Colonel (LTC), U.S. Army, Division Intelligence Director AWARDS: *Legion of Merit *Bronze Star Medal (2) *Defense Meritorious Service Medal (3) *Meritorious Service Medal (3) *Joint Service Commendation Medal (2) *Army Commendation Medal (3) *Joint Service Achievement Medal (1) *Army Achievement Medal (3) *National Defense Service Medal (2) *Armed Forces Expeditionary Medal *Southwest Asia Service Medal *Global War on Terror (GWOT) Expeditionary Medal *GWOT Service Medal *Iraq Campaign Medal (3) *Korea Defense Service Medal *NATO Medal *Kuwait Service Medal (Saudi Arabia and Kuwait) MILITARY EXPERIENCE: U.S. Army, 01/1988 to Present Rank: Chief Warrant Officer 04 (CWO-04) SPECIFIC QUALIFICATIONS: Ability to communicate effectively, both orally and in writing; ability to provide consultant services and monitor projects in interrelated geographical or functional fields; recognized as Subject Matter Expert (SME) in counternarcotics, Central and South American culture and sociopolitical issues, and targeting; ability to conduct long-range intelligence estimates; ability to evaluate, discuss, test, and validate research reports, collections plans, guides, and manuals before being released; ability to utilize technical knowledge of methodology and subject-matter knowledge; ability to represent organization with contractors, other intelligence agencies, and foreign officials; ability to brief top agency personnel; ability to make decisions under a sense of urgency based on judgment and experience; ability to develop new concepts and experimental approaches to problems; ability to serve on national-level committees; knowledge of functions and operations of the Intelligence Community (IC); knowledge of the interplay of geographical, political, military, economic, and industrial forces in various regions of the world; ability to present and argue points effectively; ability to perform research, analysis, and evaluation of raw intelligence data based upon such factors as recency and authenticity of technical detail and coverage; ability to prepare studies of finished intelligence; ability to assemble, collate, and analyze separate bits of information from a variety of sources, gathered under known and unknown conditions; ability to assess validity and reliability and estimate its effects upon future events; ability to provide for storage and safeguarding of classified material; ability to exploit, interpret, and project existing data to fill gaps in information; ability to request collection of data to fill gaps in knowledge; ability to review and evaluate finished intelligence reports; ability to recognize the need to call to the attention of superiors important new information; ability to produce intelligence reports and briefings synthesizing and interpreting information; ability to counsel, mentor, and advise junior personnel; ability to assign tasks, monitor progress, and evaluate performance; ability to use sound judgment to make well-informed decisions
LEE KELLEY
173 Pierce Avenue, Macon, GA 31204 United States Email: info@careerprocenter.net Day Phone: 478-742-2442 GOAL: Aviation Safety Inspector, GS-1825-13
EXPERIENCE Federal Aviation Administration (FAA) Dallas, TX, United States 07/2011 to Present $72,300 per year Average hours per week: 40 Aviation Safety Inspector Supervisor: Stan Brown Duties, Accomplishments and Related Skills: Inspect Air Carrier Operations at Southwest Airlines Certificate Management Office (CMO), applying knowledge of FAA Regulations (FARs) and skills acquired over 24 years as a commercial and military airline Captain and Naval Aviator (including Airbus experience) to assess certificate holder programs/procedures. LEADERSHIP: Work independently, representing the FAA in evaluating airman training programs, equipment, facilities, and overall management to ensure the highest degree of safety. Specialized experience includes assisting, conducting and performing various technical functions related to certification, surveillance, investigation, and enforcement activities. Conduct surveillance under the Air Transportation Oversight System (ATOS). Assist in managing programs on assigned aircraft, including Designated Examiner (DE) and Aircrew Program Designees (APD). Perform all duties in a safe and efficient manner. INVESTIGATIONS: Under the general supervision of the Principal Operations Inspector (POI), apply investigative techniques and procedures to conduct a variety of investigations that have led to Letters of Correct (LOCs) describing changes to pilot training, distance learning content, ground school content, and required memory items associated with circle to land instrument approach procedures, and Letters of Warning (LOWs). Investigate and report on occurrences, incidents, deviations, and violations. Gather, analyze, and evaluate information from various sources to make sound decisions based on critical thinking, postgraduate education, and 24 years of aviation experience. SUBJECT MATTER EXPERT: Apply extensive knowledge of FAA polices and procedures to interpret and apply FARs to all areas of passenger airline (Part 121) operations. Apply knowledge, skills, and experience to assess the adequacy of aircrew ground and flight training, testing, and standards for specific aircraft. COMMUNICATIONS: Use effective oral and written communications skills to develop productive relationships, gather information during investigations, and communicate results. Develop and deliver formal presentations to audiences ranging from senior executives to frontline employees who may not have knowledge of the subject matter. ACCOMPLISHMENTS: *Completed all required FAA formal education and On-the-Job Training (OJT). *Received Time-Off Award. *Investigated six occurrences that led to nine enforcement investigation reports during first eight months. *Conducted investigations leading to substantive changes in pilot training and line operation procedures. Federal Grade: FG-1825-12 Phone: 214-555-1234
JetBlue Airways New York, NY 11430 United States Captain, Airbus A320 Supervisor: Dave Jones Duties, Accomplishments and Related Skills:
02/2005 to 07/2011 $155,000 per year Average hours per week: 26 Federal Grade: N/A Phone: 212-555-5678
Served as Pilot in Command (PIC) of Airbus A320 (common type with A319) for the nations fifth-largest Part 121 air carrier. Ensured the safe operation of the aircraft and compliance with all applicable FARs and JetBlue Operation Specifications (OpSpecs), company policies, and procedures. PILOT: Piloted multiengine aircraft of more than 12,500 pounds of maximum certified takeoff weight with no flying accidents or pilot error. Evaluated aircrew readiness and provided leadership in the cockpit and cabin. Conducted inspections of aircraft, verified fully functioning dual controls and assessed all available information concerning flights, including weather reports and forecasts, airport elevation and runway slope, aircraft gross weight, wind and temperature, fuel requirements, alternatives available if the planned flight could not be completed, any known traffic delays, takeoff and landing distance data, and other information appropriate to the Airbus aircraft and its safe operation. Reviewed Electronic Flight Bag (EFB) information and maintained two-way radio communications with Air Traffic Control (ATC) for all Class I and Class II navigation operations. SAFETY: Ensured the safety of all operations and flights at all times, from preflight safety checks to successful landing and arrival of the aircraft. As Captain, performed standard safety checks and procedures. Reviewed flight plans, dispatch release, and aircraft maintenance logs to identify any issues with flight safety or required maintenance procedures. Inspected adequacy of facilities, equipment, and procedures, and provided overall management to ensure safe operation of the aircraft. FEDERAL AVIATION REGULATIONS: Ensured compliance with Code of Federal Regulations (CFR) Title 14 Part 121 and Part 91 and all applicable regulations.. Assessed Part 121 conditions at destination, including prevailing visibility, possible runway contamination (water, snow, ice), braking conditions, crosswinds, wind shear, and any other conditions of concern. Maintained all required documentation in accordance with FARs. INVESTIGATIONS: Member of the Aircraft Accident Investigation Go Team, gathering and analyzing information to make critical decisions regarding operations and safety. Identified issues and developed recommendations to correct hazardous situations. Received annual accident investigation training and participated in simulated accident exercises. COMMUNICATIONS: Provided important information and training as mentor to newly hired pilots. ACCOMPLISHMENTS: *Received JetBlue Airways Blue Star Award for sustained superior customer service as Captain *Aircraft Accident Investigation Go Team member for five years U.S. Southern Command 3511 NW 91st Avenue Miami, FL 33172, United States Counterterrorism (CT) Action Officer Supervisor: Pete James Duties, Accomplishments and Related Skills: Served the United States (U.S.) in the Global War on Terrorism (GWOT) and directly supported the Presidents National
Drug Control Strategy. LEADERSHIP: Managed more than $9M funding from the Department of Defense (DoD) and federal interagencies. Coordinated with U.S. Embassy country teams, Special Operations Command (SOCOM), Special Operations Command South (SOCSOUTH), and the Joint Chiefs of Staff (JCS) to prepare and execute all U.S. military deployments to the Caribbean, and Central and South America. PROGRAM MANAGER: Coordinated 55 deployments, managing $14M budget to deploy 700 Special Operations Forces in support of GWOT. Disbursed more than $9M to provide air and ground travel and logistical support. SUBJECT MATTER EXPERT: Coordinated monthly Joint Interagency Coordination Group (JIACG) meetings with senior leadership from the Federal Bureau of Investigation (FBI), U.S. Secret Service (USSS), Central Intelligence Agency (CIA), Department of Homeland Security (DHS), Transportation Security Administration (TSA), DoD, and FAA to discuss national security threats and to develop/coordinate strategies. COMMUNICATIONS: Researched and gathered information to write and submit formal replies to Congressional inquiries and Requests for Information (RFIs). Answered Freedom of Information Act (FOIA) requests and prepared information papers, decision papers, and Congressional testimony for the Southern Command (SOUTHCOM) Commander. ACCOMPLISHMENTS: *Served as Lead Action Officer, CT Action Officer, and Counter Narcotics Action Officer. *Managed all planning, logistics, customs, facilities, transportation, security, protocol, meals, and lodging for the senior leadership of 40 U.S. federal agencies and the President, Vice President, and Minister of Defense of Colombia. *Principal advisor to the Force Tracking Manager for managing Blue Force databases that track all DoD personnel in the Caribbean, and Central and South America. American Airlines 4601 Highway 360 Fort Worth, TX 76155, United States Boeing 727 and Airbus A300 First Officer Supervisor: Roger Redford Duties, Accomplishments and Related Skills: Supported Airbus A300 in-flight operations as an experienced Flight Crewmember. FIRST OFFICER: Served a Copilot on Airbus 300-600 and Boeing 727 aircraft, transporting revenue passengers domestically and internationally under 14 CFR Part 121. Conducted preflight planning, dispatch release verification, and verification of aircraft airworthiness. COMMUNICATIONS: Maintained clear and effective communications in the cockpit with Captain and in-flight crewmembers. Maintained two-way radio communications with Air Traffic Control (ATC) for all Class I and Class II navigation operations. ACCOMPLISHMENT: *Completed A300-600 type rating. 02/2001 to 06/2003 $65,000 per year Average hours per week: 20 Federal Grade: N/A Phone: 817-555-0000
North East Air Defense Sector Rome, NY, United States
11/2001 to 12/2002 $115,000 per year Average hours per week: 60
Operations Officer Supervisor: Colonel Bob Marr Duties, Accomplishments and Related Skills:
Coordinated Combat Air Patrols of U.S. Air Force (USAF), Air Guard, and Navy fighter aircraft, airborne refueling tanker aircraft, and U.S. and North Atlantic Treaty Organization (NATO) Airborne Warning and Control System (AWACS) aircraft while on military recall to active duty from American Airlines. LEADERSHIP: Planned air operations with direct accountability for the safety of civilian and military aircraft in response to potential airborne threats to U.S. national security immediately following the September 11, 2001 terrorist attacks. Coordinated with the National Command Authority during real-world fighter intercepts of 6 commercial aircraft suspected of hijacking and 158 fighter intercepts of suspect aircraft within the Northeast Air Defense Sector (NEADS) that violated FAA Temporary Flight Restricted airspace over the National Capitol Region (NCR). ACCOMPLISHMENTS: *Managed air-to-air intercept and Noble Eagle conference calls with National Command Authority for six suspected hijacked commercial airliners. *Managed 158 air-to-air intercepts of suspect light civilian aircraft violating Temporary Flight Restrictions (TFRs). *Team member on the Interagency Working Group that established the no-fly zone and Joint weapons engagement zone around the NCR and developed military intercept procedures of commercial aircraft. U.S. Navy Jacksonville, FL United States Naval Aviator Supervisor: Ken White Duties, Accomplishments and Related Skills: Served on active duty for 11 years and in the Naval Reserve through 2007, with four recalls to active duty following the terrorist attacks of September 11, 2001 (retired from Naval Reserve, 12/2007). Promoted to Lieutenant Commander in 1998 (equivalent to GS-12) and served at that rank for more than seven years on active duty. LEADERSHIP: Served in various leadership positions, including Safety Department Head (Chief Pilot equivalent), Operations Officer (Vice President of Flight Operations equivalent), Executive Officer (Director of Operations equivalent), and Maintenance Officer (Director of Maintenance equivalent). Managed 200 personnel for department that oversaw all aspects of flight, maintenance, ground, and personnel safety. Program Manager for Safety Program and Naval Air Training and Operating Procedures Standardization (NATOPS) Evaluator for P-3 Orion multiengine combat aircraft (more than 12,500 pounds) and T-34C single-engine turbine primary flight training aircraft. PILOT: Served as Senior Standardization/Instructor Pilot for more than 270 squadron pilots and aircrew members. Conducted annual standardization check flights, instrument check flights, and pilot instructional flights. Conducted training and check flights for P-3 Orion pilots from initial qualification through Aircraft Commander. Conducted training and check flights for instructor pilots and student naval aviators. COMMUNICATIONS: Managed development, testing, and training syllabi for fleet-wide upgrades to the P-3 Orion aircraft, including tactical systems upgrades and modifications for Man-Portable Air Defense Systems (MANPAD)
countermeasures and addition of Standoff Land Attack Missile (SLAM) system. ACCOMPLISHMENTS: *Accumulated more than 4,000 instructional hours in single- and multiengine aircraft. *Flew multiple combat missions in Operation Desert Storm (Iraq) and Operation Allied Force (Kosovo). *Completed a Masters degree in Aeronautical Science specializing in Air Carrier Operations. *Completed Naval War College Command and Staff degree (Masters equivalent). *Led team of five weapons tactics instructors during Operation Allied Force in Kosovo. *Received Air Medal with V device (x2). *Received Navy Commendation Medal (x4). *Received Navy Achievement Medal (x4). *Received numerous campaign medals and unit awards. EDUCATION Embry-Riddle Aeronautical University Daytona Beach, FL, United States Masters Degree Completion Date: 11/1998 Relevant Coursework, Licensures and Certifications: Graduated with Distinction. Relevant classes (3 units each): The Air Transportation System; Aircraft and Spacecraft Development; Aviation/Aerospace Communication and Control; Human Factors in Aviation and Aerospace; Air Carrier Operations; Research Methods and Statistics; Aviation/Aerospace Accident Investigation and Safety Naval War College, College of Command and Staff Newport, RI, United States Strategic Studies and International Affairs Completion Date: 06/1996 Relevant Coursework, Licensures and Certifications: Graduated with Distinction with a Command and Staff degree (Masters equivalent) University of Rhode Island Kingston, RI, United States Bachelors Degree Completion Date: 05/1989 Relevant Coursework, Licensures and Certifications: Marine Archeology SCUBA Instructor, URI Graduate School of Oceanography (GSO) SCUBA Instructor, National Association of Underwater Instructors (NAUI) OTHER: Job Related Training: JetBlue University: A320 Airbus Captain, 2007
Major: Aeronautical Science Minor: Aviation Aerospace Operations GPA: 4.0 36 Semester Credits Earned
18 Semester Credits Earned
Major: Zoology Minor: Chemistry GPA: 2.9 139 Credits Hours Earned
American Airlines Flight Academy: B727-200, 2001; A300-600R Airbus (A310 Type Rating), 2002 Navy Reserve Officer Leadership Course, 11/2006, 10/2003 ManTech Security Management Services, Federal Security Background Investigator Course, 2005 Navy P-3 multiengine Instructor Pilot/Standardization Evaluator Training and Designation, 2000, 1998, 1992 Navy T-34 single-engine Instructor Pilot/Standardization Evaluator Training and Designation, 1993 Navy Pilot Flight Training, 1988 to 1990 (graduated first in winging class, Commodores List with Distinction) Air Cargo Operations Pilot Deviation Reporting Air Carrier Operations Practical Application Workshop (PAW) ATOS 1.2 Interactive Training for Aviation Safety Inspectors Compliance and Enforcement Procedures Orientation to the Federal Aviation Administration (FAA), AVS, and Flight Standards Introduction to Investigations Flight Simulator Training Device Qualification Crew Resource Management (CRM) Overview of Safety Management Systems SMS Basics for Aviation Safety Flight Standards Automation Tools Basic Aircraft Accident Investigation Safety Management En Route Inspection Procedures Compliance and Enforcement Procedures Introduction to AFS Business and Interpersonal Competencies for ASIs Introduction to Air Carrier Certification and Surveillance Introduction to Authorizing Documents Introduction to Manual Management Fundamentals of QMS for AFS Personnel Training Programs Airmen/Crewmember Checks and Qualifications Aircraft Performance Operating Limits Lower Landing Minimums Minimum Equipment List (MEL)/Configuration Deviation List (CDL) Procedures Appropriate Operational Equipment Dispatch or Flight Release Load Manifest and Weight and Balance Control Operational Control Pilot Operating Limitations/Recent Experience Safety Programs Airmen Duties and Flight Deck Procedures Routes, Airports, and Areas of Operation Flight, Duty, and Rest Requirements Cabin Safety Programs Flight Simulator Training Device Qualification Advanced Qualifications Program (AQP) Voluntary Safety Programs ETOPS Advanced Introduction to Exemptions, Deviations, and Waivers or Authorizations Ground Deicing/Anti-icing for Operations Inspectors
Organizations/Affiliations: Pilots for Kids American Veterans Empowerment Team Civil Air Patrol Disabled American Veterans Professional Publications: U.S. Naval Institute magazine (three published articles): The Rise of the Diesel Submarine Threat in Amphibious Operations The Next Generation Sea Mine: Threat for Persian Gulf Operations Standoff Land Attack Missile: New Fangs For the Orion ADDITIONAL INFORMATION SECURITY CLEARANCE: Top Secret/Sensitive Compartmented Information (TS/SCI): 2006 SUPERVISOR QUOTES AND CUSTOMER COMMENTARY: Lieutenant Commander Kelleys performance during this period has been outstanding; far and away the best LCDR Ive had assigned! He has earned my complete trust and strongest possible personal recommendation. ~Excerpt from 2006 Naval Performance Evaluation PROFESSIONAL SUMMARY: Exceptional Aviator with experience as Airbus Pilot in Command (PIC) and First Officer, currently serving as a Federal Aviation Administration (FAA) Aviation Safety Inspector (Operations). Dedicated service to the United States (U.S.) as a highly decorated pilot for the U.S. Navy (USN) with experience leading aircraft-related national security operations and providing expert advice for incorporation into national policies. More than 15 years of government experience, recently highlighted by receipt of the Department of Transportations 15-Year Service Award. PROFESSIONAL HIGHLIGHTS: 1) Accrued more than 3,200 total hours flying the Airbus A320 with more than 2,000 hours as PIC at JetBlue Airways (FAA considers A319, A320, and A321 as the same type/rating/aircraft). Most recent flight was 07/2011. 2) As an FAA Aviation Safety Inspector, recognized the significance and potential threat related to Islamist Jihadi symbols drawn onto Southwest Airlines engines that were discovered during maintenance and walk-around inspections. This occurred in 2011 soon before the anniversary of the September 11, 2001 attacks on the U.S. 3) Attended ManTech two-week investigators course and worked as a contract Federal Investigator during 2005 and 2006, conducting security clearance background checks on federal employees. 4) Planned air operations from 2001 through 2002 with direct accountability for the safety of civilian and military aircraft in response to potential airborne threats to U.S. national security immediately following the September 11, 2001 terrorist attacks. Coordinated with the National Command Authority during real-world fighter intercepts of 6 commercial aircraft suspected of hijacking and 158 fighter intercepts of suspect aircraft within the Northeast Air Defense Sector (NEADS) that violated FAA Temporary Flight Restricted airspace over the National Capitol Region (NCR). Managed 158 air-to-air intercepts of suspect light civilian aircraft and commercial airliners and served on the interagency working group that established the no-fly zone and Joint weapons engagement zone around the NCR. AWARDS: 15-Year Federal Service Award, 08/2011 FAA Time-Off Award Received JetBlue Airways Blue Star Award for sustained superior customer service as Captain Defense Meritorious Service Medal (x2) Meritorious Service Medal Air Medal (x2 with V device)
Member Volunteer Major Member
Joint Commendation Medal Navy Commendation Medal (x4) Joint Achievement Medal Navy Achievement Medal (x4) Navy Expeditionary Medal (x2) National Defense Service Medal (x2) Armed Forces Expeditionary Medal (x3) South West Asia Service Medal (x3) Kosovo Campaign Medal (x2) Global War on Terrorism Service Medal Armed Forces Service Medal (x2) NATO Medal Bosnia (x2) NATO Medal Kosovo Kuwait Liberation Medal SPECIFIC QUALIFICATIONS: Aviation Safety Inspector (Operations) with Airbus 320 (A319) Captain experience and specialized experience in assisting, conducting, and performing various technical functions related to certification, surveillance, investigation, and enforcement activities; additional experience includes investigating and reporting on accidents, incidents, and violations; responsible for the adequacy of aircrew ground and flight training/testing and standards for specific aircraft of an assigned air carrier; perform work under the general supervision of the Principal Operations Inspector (POI); assisted managing programs on assigned aircraft, including Designated Examiner (DE) and/or Aircrew Program Designees (APD); ability to interpret and apply Federal Aviation Regulations (FARs); knowledge of FAA policies and procedures; knowledge of FAA certificate holders programs and procedures; ability to apply investigative techniques and procedures; ability to develop and deliver formal presentations to audiences ranging from Senior Executives to frontline employees who may not have knowledge of the subject matter; ability to gather, analyze, and evaluate information from various sources and make decisions; perform all duties in a safe and efficient manner; good distant vision in each eye and be able to read printed materials the size of typewritten characters without strain; ability to hear the conversational voice; no physical condition that would cause a hazard or interfere with the ability to fly passengers in a variety of aircraft; more than one year of pilot experience in multiengine aircraft of more than 12,500 pounds maximum certificated takeoff weight; no flying accidents in which pilot error was involved; professional flying skill as demonstrated in a simulator check to Airline Transport Pilot Standard; more than 100 flight hours during the last 3 years; Airline Transport Pilot Certificate with instrument airplane rating; Type rated A320, A310, L188; Certified Instructor Pilot MEL, SEL rating; Department of Navy Pilot experience as demonstrated by previous ATP-level performance in large multiengine airplanes; possession of a valid second-class FAA medical certificate and physically qualified to ride as an observer aboard squadron aircraft; meet physical requirements to travel and lift heavy objects while performing mishap investigations; more than 1,500 total flight hours; communicate effectively, both orally and in writing
LISA H. BECKER
173 Pierce Avenue, Macon, GA 31204
Day Phone: 478-742-2442 Mobile Phone: 478-742-2882 GOAL: SUPERVISORY PROGRAM MANAGEMENT, GS-0340-15
EXPERIENCE Anytown University 111 First Street Anytown, Anystate, United States Adjunct Professor Supervisor: John Doe Duties, Accomplishments and Related Skills: Apply Subject Matter Expert (SME) experience working with law enforcement, fire prevention and protection, and Emergency Medical Services (EMS) to instruct Homeland Security and emergency response topics as part of the American Public University System/American Military University (APUS/AMU). LEADERSHIP: Develop contacts with colleges, universities, and the private sector to promote educational development on emergency management subjects. Apply time-management, interpersonal, oral/written communications, and administrative skills to present effective classroom instruction to a student population largely comprised of first responders (law enforcement, fire, and emergency medical personnel). EMERGENCY MANAGEMENT: Lead productive discussions and instruction on concepts such as taking an all-hazards approach, emergency and disaster management, risk prevention and management, counterterrorism, consequence management, consequence mitigation, and others. SUBJECT MATTER EXPERT: Interpret applicable federal and state requirements in the execution of emergency services to provide expert analysis, advice, and instruction on agency-wide programs or issues of national impact as a technical expert. Provide professional advice and guidance on operations and services involving emergency services and Hazardous Materials (HAZMAT) before, during, and after emergencies. HOMELAND SECURITY: Explain National Security Presidential Directives (NSPDs) and all 25 Titles of the Homeland Security Presidential Directive (HSPD) to first responder students, including HSPD-5 Management of Domestic Incidents (Initial National Response Plan), HSPD-7 (Critical Infrastructure Identification, Prioritization and Protection), HSPD-8 (National Preparedness) and HSPD-13 (Maritime Security Policy). Present unified concepts of command throughout all emergency services, defining certification requirements for the National Incident Management Systems (NIMS) and the Incident Command System (ICS). STRATEGIC PLANNING: Discuss the National Response Plan (NRP), NIMS, and ICS and their application to unified commands, federal, state, local, and non-governmental agencies that provide emergency services. COMMUNICATIONS: Develop and present oral briefings and written reports to communicate effectively orally and in writing. Conduct special research and prepare detailed written technical reports of findings and recommendations for improving security plans and procedures.
04/2010 to Present $30,000 per year Average hours per week: 25 Federal Grade: N/A Phone: 000-000-0000
INSTRUCT THE FOLLOWING COURSES: Weapons of Mass Destruction Incident Command Homeland Security Organization Border and Coastal Security Port Security Intelligence and Homeland Security Port Security (graduate course) ACCOMPLISHMENTS: *Train 225 students annually *Course Lead for Border and Coastal Security and Homeland Security Organizations classes National Aeronautics and Space Administration (NASA) Health Physics Department) Kennedy Space Center, FL 32733, United States Environmental Health and Safety Specialist Supervisor: John Doe Duties, Accomplishments and Related Skills: Served as an InoMedic Health Applications, Inc. Contractor for NASA and the United States Air Force (USAF) at the Kennedy Space Center (KSC) in the Health Physics Department, serving as Emergency Response Exercise Program Specialist. LEADERSHIP: Developed and executed budgets up to $300K; supervised up to 10 personnel; and served as one of the lead trainers for new employees, applying management techniques, best practices, and business metrics to evaluate operations and improve efficiency and cost-effectiveness. Served as a Senior Specialist, evaluating, coordinating, and executing a wide variety of management and administrative services, to include Management and Information Systems (MIS), budget, finance, procurement, personnel, telecommunications, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment. Provided expert advice on environmental health and safety issues, as well as emergency preparedness and response, including Chemical, Biological, Radiological, Nuclear, and (high) Explosive (CBRNE) exercises. PROGRAM MANAGEMENT: Oversaw the development, implementation, and evaluation of emergency preparedness programs, analyzing, evaluating, and recommending improvements to achieve effective emergency services. Developed, coordinated, and participated in Table Top Exercise (TTE) and Full Scale Exercise (FSE) training operations as a certified Master Exercise Practitioner (MEP). Employed Homeland Security Exercise and Evaluation Program (HSEEP) methodology to develop training and exercise plans and documentation. SUBJECT MATTER EXPERT: Advised NASA and USAF personnel on continuity policy and emergency management policy issues as a key member in a pivotal role overseeing all matters related to emergency preparedness, mitigation, and recovery. Interpreted federal TTE requirements and charts for Agency and Region Emergency Management Working Group members to ensure compliance. Developed and implemented guidelines for the design, development, and execution of exercises to enhance emergency response capabilities. Researched and interpreted complex administrative policies and regulations for senior management officials. EMERGENCY RESPONSE: Coordinated training programs and emergency operations and drills to prepare staff to respond quickly and effectively to emergencies. Participated in numerous emergency operations as a First Responder, including industrial accidents such as a Titan-IV A-20 rocket explosion at the Cape Canaveral Air Force Station (CCAFS) in August 1998 (the rocket was carrying a classified payload). STRATEGIC PLANNING: Applied emergency planning concepts necessary to develop an integrated, generic,
04/1997 to 06/2010 $60,000 per year Average hours per week: 40 Contract Position Phone: 000-000-0000
comprehensive emergency operations plan and Continuity of Operations (COOP) Plan. Provided development and articulation of key policies regarding emergency management. Created strategies and plans for dealing with potential emergency service scenarios. PROFESSIONAL DEVELOPMENT: Received training and certifications in various emergency management, preparedness, and response programs, such as Space Shuttle Operations, International Space Station Operations, USAF Rockets (Titan, Delta, and Atlas), Radiological Exposure, Hazardous Materials (HAZMAT), and Broken Arrow (nuclear incident) exercises. COMMUNICATIONS: Prepared and delivered correspondence, reports, and presentations. Regularly briefed senior leaders, external stakeholders, and emergency management counterparts on various TTE program aspects. Provide detailed communications and advice on Homeland Security Presidential Directive (HSPD)-20 (National Continuity Policy), HSPD-8, and other federal directives to meet requirements based on NASA and USAF mission, resources, and budget constraints. Conducted independent evaluations of administrative and management programs and procedures and wrote study findings, recommendations, and reports. Served as liaison with other organizations, maintaining positive communications and establishing harmonious working relationships. ACCOMPLISHMENTS: *Completed Federal Emergency Management Agency (FEMA) Master Exercise Practitioner certification *Disaster Assistance and Rescue Team (DART) member for all-hazard emergency response and recovery *Developed and managed a robust emergency management TTE program and COOP United States Coast Guard (USCG) 4200 Main Street Arlington, VA 20598, United States Human Resources Administrator Supervisor: John Doe Duties, Accomplishments and Related Skills: Analyze the organizations Human Capital Strategic Management program at the USCG Personnel Service Center. LEADERSHIP: Lead studies and analyses of Human Resources (HR) programs to identify program trends and solve problems. Supervise 12 military and civilian personnel and plan/execute budgets up to $35K. Analyze policies, procedures, and proposed legislation to determine impact on operations and management, making sound recommendations. PROGRAM MANAGEMENT: Serve as Supervisory Program Manager, overseeing operations and providing administrative and technical management, leading large projects and program teams to address employee-relations issues. Schedule and assign work, monitoring performance to identify potential problem areas, trends, and significant program accomplishments. Assisted in developing process maps for two branches within Reserve Program Management (RPM) relating to retirement, promotion, duty status, discharges, promotions, and evaluations of military personnel. Project Officer for HR Requirement Analysis and Acquisition Human Capital Strategic Plan, ensuring each requirement is approved and properly addresses training and standardization. Manage Human Capital Management programs, creating policies, guidelines, procedures, and practices to improve the recruitment, development, and retention of qualified acquisition personnel. EMERGENCY MANAGEMENT: Ensure USCG members are ready and able to respond to acts of terrorism, disasters, or other contingencies within the maritime domain. Assign approximately 4,100 reservists to duties such as Maritime Homeland Security, domestic and expeditionary National Defense support, and response to natural and manmade disasters. SUBJECT MATTER EXPERT: Developing training modules and conducting training in support of employee-relations
06/2010 to Present $109,000 per year Average hours per week: 40 Federal Grade: N/A Phone: 000-000-0000
principles, policies, and procedures. Investigate and resolve complex and sensitive employee issues. Provide advice to organizational units to ensure compliance with federal privacy laws, regulations, and policies protecting the privacy rights of individuals. COMMUNICATIONS: Brief management on recommendations and program objectives and strategies, providing recommendations to improve efficiency and effectiveness. Draft letters for corrective and disciplinary actions. Draft numerous documents for approval signature by the Commandant of the Coast Guard or Secretary of Homeland Security, providing professional knowledge on highly complex security matters affecting Department of Homeland Security (DHS) policy. ACCOMPLISHMENTS: *Coordinated with Office of Personnel Management (OPM) to promote five Rear Admirals. *Used HR Software such as Oracle PeopleSoft to manage information and operations. *Reviewed for accuracy and validated more than 200 Officer Evaluation Reports (OERs). *Coordinated a Special Board of Review to consider disciplinary action for a reserve officer. USCG Reserve 210 Main Drive Tampa, FL, United States Operations/Executive Officer Supervisor: John Doe Duties, Accomplishments and Related Skills: Directed national security, defense, and disaster relief operations for Port Security Unit, Navy Expeditionary Combat Command, and the Deployable Operations Group. LEADERSHIP: Managed HR and operational budgets, supervising 10 subordinate officers and 150 personnel and managing a $350K budget with $5.5M property inventory. Coordinated complex operations with U.S. Southern Command (USSOUTHCOM); Department of State (DOS); FEMA; United Nations (UN); and other federal, state, and local agencies, including police, fire, and security chiefs to coordinate emergency preparedness or response efforts. Evaluated facility management operations and business processes, policies, and practices. PROGRAM MANAGEMENT: Applied knowledge of police, fire, and security programs and terminology to analyze and evaluate emergency management programs and issues to support national security, defense, and disaster relief operations for the Naval Coastal Warfare (NCW) community. Developed national security, defense, economic, political, and law enforcement programs important to national defense, interacting with other agencies on national-level committees and working groups to establish positions on broad issues. EMERGENCY MANAGEMENT: Applied knowledge of emergency management laws, policies, and regulations to assess and improve complex programs, processes, and systems. Deployed as part of a Joint Task Force (JTF) in 2010 to provide humanitarian relief to disaster victims in Haiti. SUBJECT MATTER EXPERT: Served as Counterintelligence/Counterterrorism (CI/CT) expert to detect, deter, and neutralize acts involving espionage, intelligence activities, sabotage, or terrorist activities. Evaluated and modified CI/CT programs as Command technical expert, collaborating with other agencies, stakeholders, and contractors to develop and implement physical security strategies and enhancements. SECURITY: Developed and maintained close working relationships with state and local law enforcement and intelligence operations personnel. Maintained 24-hour, non-stop protection of a waterside security zone and port infrastructure in Portau-Prince while deployed in Haiti. Protected information, personnel, property, facilities, operations, and material from unauthorized disclosure, misuse, theft, espionage, sabotage, or loss. Served as Deputy Task Force Commander for JTF Guantanamo, supervising 100+ internal and external personnel providing security for Military Commissions (tribunals)
for detained enemy combatants. STRATEGIC PLANNING: Participated in developing long- and short-range plans for major agency programs of national scope and impact that deal with emergency response, including prepositioned equipment for use in the event of any disaster, emergency, or exercise. Planned and coordinated complex training exercises to ensure operational and deployment readiness. Applied new technologies to streamline and improve processes and quality of services. COMMUNICATIONS: Served as Master of Ceremonies (MC) for two retirement and Change of Command ceremonies. Expertly drafted more than 90 unit instructions and designation letters, plus unit and individual awards with zero errors. Authored the Port Security Unit 307 After Action Report (AAR), applying lessons learned to support high-visibility deployment to Haiti in support of Operation Unified Response. ACCOMPLISHMENTS: *Coordinated a 33-unit detachment in less than three weeks to attend a joint field training exercise. *Coordinated deployment of 120+ personnel and equipment to Haiti for humanitarian relief within 72 hours. *Coordinated deployment of 120+ personnel and equipment to Guantanamo Bay, Cuba for six months. *Served as Deputy Task Force Commander for JTF Guantanamo. USCG 8675 Main Street Jacksonville, FL 32226, United States Operations Manager Supervisor: John Doe Duties, Accomplishments and Related Skills: Served as USCG liaison to the Department of Defense (DoD), Jacksonville Port Authority, Customs and Border Protection (CBP), and various port stakeholders for CG Sector Jacksonville. LEADERSHIP: Managed lodging contracts in excess of $480K annually and $5M expenditure accounts for military outload operations. Represented the organization on panels, committees, and working groups related to resource data management. PROGRAM MANAGEMENT: Provided oversight for policy and programs regarding Arms, Ammunition, and Explosives (AA and E) transportation and security, chemical and biological agent security, and Physical Security Equipment Technology. Applied knowledge of defense security programs, security related laws, executive orders, regulations, and policies, analyzing and assessing program development or execution to improve organizational effectiveness and efficiency. SUBJECT MATTER EXPERT: Evaluated and corrected a Class 1 explosive load on a maritime pre-positioning vessel after key safety violations were identified, satisfying USCG and DoD concerns. Managed logistical operations and 44 personnel in support of Operation Iraqi Freedom (OIF), overseeing Hazardous Materials (HAZMAT) and high-explosive cargo-loading operations for the USCG. HOMELAND SECURITY: Transportation Security Administration (TSA) Port Security Risk Assessment Team (PSRAT) member, evaluating and addressing security concerns/shortfalls with waterfront facilities within the Area of Responsibility (AOR). STRATEGIC PLANNING: Assisted Super Bowl XXXIX pre-planning committee with waterside security assets in 2004. COMMUNICATIONS: Developed the Field Operating Pocket Guide for HAZMAT guidance to support USCG and Military Surface Distribution and Deployment Command operations.
ACCOMPLISHMENTS: *Served as Resource Unit Leader for four major Florida hurricanes that caused three major port closures. *Approved 21 TSA-PSRAT $4.2M in grants for Port of Savannah security upgrades. *Mobilized 200+ personnel over a four-month period with zero reported injuries.
EDUCATION Anytown University Anytown, Anystate, United States Doctorate Some College Coursework Completed Relevant Coursework, Licensures and Certifications: All courses 3 semester units each: Doctoral Comprehensive Strategic Knowledge Studies; Personnel Management and Organizational Behavior; Homeland Security and Terrorism; Homeland Security Strategy; Local Emergency Management and Civil Preparedness; Disaster Management and Terrorism in Healthcare Management; Business Statistics; Fear and Terrorism; Homeland Security Capstone Anytown University Anytown, Anystate, United States Masters Degree Completion Date: 03/2008 Relevant Coursework, Licensures and Certifications: Part of the American Public University System All courses 3 semester units each: Leadership; Crisis Action Planning; Consequence Management: Terrorism Preparation and Response; Homeland Defense; Principles and Theory of Security Management; Organizational Crisis Management; Sexual Exploitation of Children; Interagency Disaster Management; Intelligence and Homeland Security; Forecasting Terrorism; Mass Casualty Incident Management; Research Methods in Criminal Justice and Security Anytown College Anytown, Anystate, United States Bachelors Degree Completion Date: 05/2003 Relevant Coursework, Licensures and Certifications: Courses 3 semester units each: Computer Skills; Computer Concepts; Intermediate Algebra; Composition and Rhetoric; College Math; Basic Spanish; Introduction to Oral Communications; Microcomputer Software Packages Courses 4 semester units each: Investments; Environmental Crisis; Communications Dynamics; Land Use Controls; Environmental Ethics; Interviewing; Expository Writing; Environmental Planning
Major: Doctor of Business Administration GPA: 3.71 18 Semester Credits Earned
Major: Homeland Security Minor: Crisis Management GPA: 3.945 36 Semester Credits Earned
Major: Environmental Studies Minor: Growth Management Studies 140 Semester Credits Earned
Anytown College Anytown, Anystate, United States Associates Degree Completion Date: 12/1992 Relevant Coursework, Licensures and Certifications:
Major: Radiation Protection 140 Semester Credits Earned
Preparatory English, 3 sem hrs; Radiation Technician, 2 sem hrs; Computer Skills 1, 3 sem hrs; Computer Skills 2, 3 sem hrs; Environmental Radioactivity, 3 sem hrs; Computer Concepts, 3 sem hrs; Radiation Instrumentation, 3 sem hrs; Radiation Physics 1, 3 sem hrs; Radiation Physics 2, 3 sem hrs; Radiation Waste Maintenance and Control, 3 sem hrs; Radiation Detection, 3 sem hrs OTHER: Job Related Training: Radiation Safety Officer Certified Professional Environmental Auditor (CPEA) Master Exercise Practitioner (MEP) Naval War College Operational Support Strategy and War (OS/SW) Train-the-Trainer Weapons of Mass Destruction (WMD) Preparedness Responder Awareness Department of Energy Emergency Response Exercise WMD Preparedness Responder Operations FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA): Incident Command System (ICS) Orientation to Community Disaster Exercises Exercise Design ICS for Single Resources and Initial Action Incident Principles of Emergency Management Emergency Planning Decision Making and Problem Solving Effective Communications Anticipating Hazardous Weather and Community Risk Disaster Basics Community Hurricane Preparedness Introduction to Hazard Mitigation National Incident Management Systems (NIMS) National Response Plan (NRP) DEPARTMENT OF HOMELAND SECURITY, U.S. COAST GUARD (USCG): Naval War College Operational Support Strategy and War (OS/SW) Weapons of Mass Destruction National Incident Management System (NIMS) Harbor Safety Officer Port Security Hazardous Material (HAZMAT) Incident Response Operations HAZMAT Transportation Naval Explosive Safety Managers/Supervisors Naval, Motor Vehicle, and Railcar Inspection Shipboard Explosives Safety Command Intelligence Officer Advanced Marine Firefighting Explosives Handling Supervisor
Port Operations Assistant Maritime Security Inspector Container Inspector Maritime Law Enforcement Boarding Team Member Leadership and Management Exportable Domestic Maritime Security DEPARTMENT OF DEFENSE (DOD), U.S. ARMY: Basics of Naval Explosives Hazard Control Intermodal Dry Cargo Container NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA): Radiation Safety Officer Radioactive Waste Packaging Hazardous Waste Operations and Emergency Response (HAZWOPER) First Aid and CPR Asbestos Hazard Emergency Response Act (AHERA) Asbestos Building Inspector (40CFR763) Joint Emergency Preparedness Officer (Launch Disaster Control) Radiological Exercise (Broken Arrow) Emergency First Responder Occupational Safety and Health Administration (OSHA) Hazardous Waste Certified Asbestos Fiber Counting Hazardous Communication: Tank and Confined Space Entry Certified Self-Contained Breathing Apparatus (SCBA) ADDITIONAL TRAINING: Microsoft (MS) Office (Word, Excel, PowerPoint, and Access) Environmental Safety and Health Instrumentation Organizations/Affiliations: Reserve Officers Association (ROA) Veterans of Foreign Wars (VFW) Post #10139 Oviedo Masonic Lodge #243 Vice President Officer Member ADDITIONAL INFORMATION SECURITY CLEARANCE: Top Secret: granted 05/2007 SCI Eligible: 01/2008 Last Update: 02/2011 PROFESSIONAL HIGHLIGHTS: 1) Responded to the Haiti earthquake, coordinating the deployment of 120+ personnel from 6 different U.S. Coast Guard (USCG) units and 363K lbs of equipment in less than 72 hours to provide critical disaster relief. 2) More than 25 years of loyal and dedicated military service. 3) Participated in several Radiological Launches with the National Aeronautics and Space Administration (NASA), the U.S. Air Force (USAF), and the Space Shuttle Program. 4) First Responder for Hurricane Floyd in 1999, performing Hazardous Materials (HAZMAT) assessment of all facilities. 5) Served as Technical Specialist for the Department of Energy (DOE), Savannah River Site in Aiken, SC, providing professional advice and guidance on a major Full Scale Exercise (FSE) simulating a nuclear accident. This FSE involved federal, state, and local emergency services and HAZMAT specialists to develop and enhance capabilities before, during, and after and emergency.
AWARDS: Commandant Letter of Commendation (3) Meritorious Service Medal (1) Coast Guard Commendation Medal (2) Army Commendation Medal (2) Coast Guard Achievement Medal (2) Navy Achievement Medal (1) Army Achievement Medal (1) National Defense Service Medal (2) Naval Reserve Meritorious Service Medal (3) Humanitarian Service Medal (1) SPECIFIC QUALIFICATIONS: Supervisory Program Manager with experience overseeing the operations of an organization involved in law enforcement, fire prevention and protection, and Emergency Medical Services (EMS); development and articulation of key policies regarding emergency management, strategizing for dealing with potential emergency services scenarios; interpret and apply applicable federal and state requirements in the execution of emergency services; oversee the development, implementation, and evaluation of emergency preparedness programs, analyzing, evaluating, and recommending improvements in order to achieve effective emergency services; key member in a pivotal role overseeing all matters related to emergency preparedness, mitigation, and recovery; provide administrative and technical management necessary for police, fire, and security chiefs to coordinate actual or potential emergency preparedness or response efforts; coordinate training programs and emergency operations and drills to prepare staff to respond quickly and effectively to emergencies; apply emergency planning concepts necessary to develop an integrated, generic, comprehensive emergency operations plan; provide expert analysis and advice on agency-wide programs or issues of national impact as a technical expert, providing professional advice and guidance on operations and services involving emergency services and Hazardous Materials (HAZMAT) before, during, and after emergencies; analyze and evaluate emergency management programs and issues; develop program utilizations of manpower and coordination of Subject Matter Experts (SMEs); knowledge of police, fire, and security programs and terminology; manage Human Resources (HR) and operational budgets; apply knowledge of emergency management laws, policies, and regulations; assessment and improvement of complex programs, processes, and systems; working knowledge of Homeland Security Presidential Directive (HSPD)-5 defining certification requirements for the National Incident Management Systems (NIMS) and the Incident Command System (ICS), to include unified concepts of command throughout all emergency services; experience interacting with other agencies, establishing positions on broad issues, or working on national-level committees and working groups to develop programs of importance to national security in defense, economic, political, and law enforcement programs important to national defense; communicate effectively, both orally and in writing
To contact CPG-TRAIN about training:

LEE KELLEY, Program Director 435-272-4618 lee.kelley@careerprocenter.net BARBARA ADAMS, CareerPro Global, Inc. President 800-971-4201 badams@careerprocenter.net
To contact CareerPro Global for a free quote about writing/coaching services:

173 Pierce Avenue Macon, GA 31204 Phone: 800-471-9201 Email: info@careerprocenter.net www.careerproplus.com www.militaryresumewriters.com
To Order Books by CareerPro Global:

Visit www.bookmasters.com/marktplc/10444.htm
Roadmap to Job-Winning Military to Civilian Resumes
Roadmap to the Senior Executive Service
Roadmap to Becoming an Administrative Law Judge

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ROADMAP TO DEVELOPING

AN EFFECTIVE USAJOBS RESUME

ABOUT CAREERPRO GLOBAL

ABOUT THE TRAINERS

Find and Select a Job on the USAJOBS.gov Website

Identifying Keywords/Headlines to Use in Your Federal Resume

Create the Framework for Your USAJOBS Resume

Write Your Duties and Accomplishments for Each Position

Complete Your USAJOBS Resume

Tools and Resources

FIND AND SELECT A JOB ON THE USAJOBS.GOV WEBSITE

UNDERSTANDING FEDERAL VACANCY ANNOUNCEMENTS

What You Need to Know

The Anatomy of a Federal Vacancy Announcement

Vacancy Announcement NumberThis is the identification number issued to each vacancy

Interpreting a Federal Vacancy Announcement

This is a term appointment, not a permanent job.

Although this position is a twoyear term, a one-year probationary period is required.

Federal Vacancy Terminology

Setting Up a Search Agent on USAJOBS.gov

IDENTIFYING KEYWORDS/HEADLINES TO USE IN YOUR FEDERAL RESUME

Using Keywords in Your Resume

AD #2: PROJECT MANAGER

AD #3: PROJECT MANAGER

Using the Headline Format

Sample Headline Format-Style Resume

Best Places to Find Keywords/Headlines:

Supervisory Program Manager

Here is another example using the Headline Format:

CREATE THE FRAMEWORK FOR YOUR USAJOBS RESUME

Components of a USAJOBS Resume

Up to five separate resumes may be maintained on the USAJOBS.gov website.

Documents You May Need and Why

Your Secret Weapon: The Additional Information Section

WRITE YOUR DUTIES AND ACCOMPLISHMENTS FOR EACH POSITION

The Difference Between Duties and Accomplishments

Using Challenge-Context-Action-Result (CCAR) Formula to Write Duties and Accomplishments

Strong vs. Poorly Written Duties/Accomplishments

This revision is more revealing, and competitive:

A stronger way of phrasing this would be:

However, this revision does:

This response is stronger worded this way:

Look at the difference a few specifics can make:

Writing Tips and Samples

Use action-based verbs and adjectives, but dont overuse them!

(uses relevant action verbs descriptive of the applicants tasks)

Write strong accomplishments.

Avoid vague language.

COMPLETE YOUR USAJOBS RESUME (OFFLINE)

USAJOBS.gov Resume Formatting Tips

USAJOBS Resume Best Practices

USAJOBS Resume Quick Reference Guide

Additional Information: [20,000 characters max, including spaces] 8

Apply for specific jobs

Additional writing/editorial assistance

Discuss best practices/tools and resources

TOOLS AND RESOURCES

USAJOBS Full Resume Builder

EMPLOYMENT BLOCK ONE

EMPLOYMENT BLOCK TWO

EMPLOYMENT BLOCK THREE

EMPLOYMENT BLOCK FOUR

EMPLOYMENT BLOCK FIVE