Career Opportunities in Airline Industry

Acknowledgement

Group members Sr. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. Names Sheetal Jadhav Anisha Panikar Shraddha Patil Vini Purandare Bhushan Shinde Jaya Singh Chetan Somkuwar Bhakti Rane S. Archana Roll No. 13 22 24 27 31 33 35 46 49

Table of Contents
Serial No.

Particulars

Page No.

1.

Introduction

2.

Careers in Airline Industry

3.

Scope in airline industry

4.

Departments and eligibility criteria

5.

6.

Conclusion

Introduction
Few inventions have changed how people live and experience the world as much as the invention of the airplane. Over time, air travel has become so commonplace that it would be hard to imagine life without it. The airline industry, therefore, certainly has progressed. It has also altered the way in which people live and conduct business by shortening travel time and altering our concept of distance, making it possible for us to visit and conduct business in places once considered remote. The Aviation Age began in India with the setup of Indian Airline in 1953. Since then, airline industry has been continuously growing. In the past decade, the industry has seen a remarkable growth. It is the 9th largest aviation market in the world with approximately 29.8 million passengers travelling every year to/from India.

In order to function smoothly, the aviation industry requires manpower along with up to date technology. Though, airline pilots and flight attendants are celebrities of the airline industry, two-thirds of all airline jobs are actually on the ground. A typical airline comprises of Flight Deck Crew, Cabin Operations, Crew Planning, Flight Support, Flight Dispatch, Documentation Office, In-Flight Service, Ground Operations, Cargo, Human Resources, and Group Security.

Career in Airline Industry

For someone who is looking for a career that offers a tradition of service, growth, and excitement, the world of aviation beckons. Its a big world, and one that is made up of a wide variety of job opportunities. Some require a considerable amount of training, while others are available at the entry level.

Airline jobs are located in every city that airlines serve and even in a few they do not serve. Of course, the larger the city, the greater the variety of job opportunities. The largest concentrations of airline career opportunities are in Mumbai, New Delhi, Kolkata, Chennai, Bangalore, Ahmedabad, Hyderabad, Nagpur etc. An applicant may obtain career information by writing directly to the airline. Foreign airlines flying into the United States hire Americans to handle their passenger and air cargo business and to service their aircraft during stopovers. These employment opportunities should not be overlooked. The airline industry is a young industry, and it attracts youth. Morale is generally high among employees, who seem to develop a high degree of loyalty to their company and to the airline industry.

RESERVATIONS SALES AGENT

Nature of the Work Each year millions of Americans travel by air. Their trips are made easier by professionally trained reservation sale agents. They handle telephone inquiries about flight schedules, fares, and connecting flights; reserve seats and cargo space for customers; operate computerized reservations equipment; and keep records of reservations. Agent must be able to recommend services that fit each customers requirements, and they must be familiar with routes and schedules of other airlines. Working Conditions Reservation agents usually work in large central offices answering customers telephone inquiries and booking flights. Most agents have access to computer terminals and, by typing instructions on the keyboard, can quickly obtain the necessary information and make the reservation. The transportation industry operates at all hours of the day and night, thus schedules are often irregular. Although the work is not physically tiresome employees may feel stress, especially periods of holiday travel or at times when the co-systems fail. If operations are interrupted or delayed due to inclement weather or mechanical problems, agents may serve as buffers between the airlines and their customers. Trying to pacify angry travellers also can create stress. The job, however, is interesting, and many challenges occur as the reservations sales agent works out the passengers travel requirements. Wages Some 54,000 reservations sales agents work for the airlines, with starting salaries at about $13,000 going

up to around $40,000 for supervisors. Opportunities for Advancement A reservations sales agent may advance to training or supervision positions. Supervisors monitor how other agents handle customers inquiries. The handling of "executive accounts" and the accounts of firms with special "vacation packages" offered by the airline are jobs reserved for the more experienced and higher paid agents. The employee may transfer to a job of ticket agent. Reservations work is a principal route to a management position for the persistent worker since turnover, due to shift work, is high. Promotion opportunities are frequent. Requirements for the lob Applicants must have graduated from high school and be at least 18 to 20 years of age, depending on the airline. One or two years of training in airline operations at schools offering such courses, or experience in public telephone contact work, is preferred. Airlines offer on-the-job training. Accuracy and speed on the job are essential. A good telephone voice, proper English usage, and the ability to "project" oneself over the phone are necessary. Today experience with computers and computer programs specifically geared to reservations is often required. At least one year of prior experience in public relations work, preferably in sales, is needed. College may be considered as a substitute for prior work experience. Applicants must be willing to work 24 shifts. Air cargo reservations agents may need some experience in ship-ping operations.

TICKET AGENT
Nature of the Work The ticket agent answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares, writes tickets, and handles payments. Other duties may include checking baggage, making boarding announcements, and assisting handicapped passengers when they board or depart the plane. Telephone and computer equipment are used. Working Conditions The agent may work at an airport or at an airline ticket office downtown or in a hotel. Shift work is necessary, and most airlines require ticket agents to wear uniforms. Wages Wages range from $19,200 to $32,400 per year, plus additional pay for late shift work. Opportunities for Advancement A ticket agent may be promoted to passenger service agent, station agent, or chief of the ticket office. Promotion to ticketing instructor , or joining the airline staff as a sales representative are also possible. Superior employees are often considered for junior management training. Requirements for the Job The minimum age varies from 18 to 20 years, depending on the airline. Graduation from high school is a mini- mum requirement; however, two years of college or the equivalent experience in dealing with the public is preferred. Good grooming, respect for accuracy, a pleasant and courteous manner, and legible handwriting are important. International airlines may require foreign language ability. On-the job training is offered.

GROUND ATTENDANT
Nature of the Work The ground attendant assists passengers in the terminal with their questions about fares, lost baggage, missed connections, and other problems. Passengers who are ill or need a wheelchair are helped by the ground attendant. High public visibility characterizes the job. Working Conditions The work involves considerable standing and walking inside the air terminal. Shift work is required, and a uniform must be worn .Wages range from $19,200 to $33,600 per year. Opportunities for Advancement A ground attendant may advance to trainer, supervisor, or chief of counter sales. Requirements for the Job The minimum age varies from 18 to 22, depending on the airline. Applicants must be high school graduates. Business experience or training in airline operations at schools offering such courses are sometimes required. On-the job training is given. A ground attendant may be required to work at the ticket counter in the terminal. Therefore, foreign language ability is helpful at international airports.

PASSENGER SERVICE AGENT

Nature of the Work The passenger service agent responds to abnormal conditions--passengers needing special assistance, oversold flights, missed connections, heavy passenger concentrations--to expedite loading or unloading of passengers. A passenger service agent may also perform the duties of ticket agent and supervise the ticket office. Working Conditions The passenger service agent wears a uniform and works at the air terminal. Shift work is required. A wide variety of challenges characterizes this job. Wages The salary ranges from $1,600 to $2,700 per month. Opportunities for Advancement Qualified, dedicated workers can advance to various managerial positions. The job of a passenger Service Agent is excellent training for subsequent work in sales, customer service, and flight operations departments. Requirements for the Job High school graduation is a minimum requirement. A thorough knowledge of flight schedules and ground

services is necessary. On-the-job training is normally provided. If employed by an international airline, the passenger service agent may need to know a foreign language. Experience as a ticket or reservations agent is helpful.

Scope

Departments and eligibility criteria

Reservations: Working in Reservation Centers, you will assist customers in booking reservations. This will involve answering questions regarding destinations, schedules, fares and related matters to ensure a positive travel experience.

RESERVATIONS: Department Job Title Reservations Reservation Executive

Job Description Salary Educational & Professional Requirements

Reservation & Ticketing, Providing Information to passengers regarding, delays, cancellations etc. INR 1,50,000 - 2,00,000 P.A. + discounted tickets to travel international sectors Graduates (including candidates who have appeared for their final year exams and awaiting results).

Required Skills

Excellent verbal and written communication skills in both Hindi and English. People with confidence and ability to handle customers and provide only the best customer service. The job involves extensive communication with customers/passengers over the phone for booking, reservations, ticketing and handling customer queries, informing customers of flight exceptions & complaint handling. Ability to work in a dynamic and challenging 24x 7 environment and requires working in shifts, including night shift. Fluency in additional regional Indian languages will be given preference. 0 to 1 years

Experience

RESERVATIONS: Department Job Title Job Description

Reservations Reservation Manager

Handle day to day FIT and other related query. Maximise sale and generation of revenue. Be one point of contact to all airlines. Working knowledge of Amadeus is must

Salary Educational & Professional Requirements

INR 3, 50,000 - 4, 00,000 P.A (UG - Any Graduate - Any Specialization) AND (PG Any PG Course - Any Specialization, Post Graduation Not Required CRS - Amadeus or Galileo making reservations / pricing itineraries & ticketing Excellent written & verbal communication skills Customer Service Orientation 0 to 1 years

Required Skills

Experience

Airport Services: Airport Customer Service Executives help the passengers and their bags get from the front door to the terminal gate to onboard the aircraft, ready for an ontime takeoff. Working in the airport at the front/ticketing counter, gate area or baggage service office, you will have to assist customers with checkingin, ticketing, tagging/handling baggage, boarding, deplaning and dispatching flights ontime.

AIRPORT SERVICES: Department Airport Services

Job Title Job Description

Customer Service Executives Passenger Handling-This job involves extensive communication with customers/passengers at the airport for booking, reservations, ticketing and handling customer, complaint handling, screening, frisking and overall safety and security of passengers. Graduates (including candidates who have appeared for their final year exams and awaiting results). Excellent Communication skills, Ability to work in a dynamic and challenging environment is essential. Willingness to work in a 24x 7 environment which requires working in shifts, including night shift. Fluency in English and Hindi is an essential criterion. 0-2 years

Educational & Professional Requirements Required Skills

Experience

In flight services:
Main goal of In-flight Service Division is to provide an excellent service on board for airline passengers either business or economy class based on efficient in-flight service organizational processes, close cooperation with cabin crew and encouragement of we care philosophy. In-flight Service people are responsible for planning, implementation and ensuring passengers with service on board C class full service, Buy on Board for economy class, Sky shop; coordination and supervision of catering in base and outstations; planning and supervision of inflight service related loadings; supervision and evaluation of service quality on board; monitoring and control of the quality of meals and other products; planning of crew meals menu; introduction of new products and new services

provided on board; planning and execution of Cabin crew service and sales training programs; supervision and development of in-flight service standards and procedures, service manual updates.
Department Job Title IN-FLIGHT SERVICES In flight Services Executive/ Sr. Executive Cabin Crew Planning & Scheduling Ensures development & implementation of cabin crew flight pattern from the operational plan. Plan cabin crew movement to optimize work time and minimize number of layovers and unnecessary additional travel. Assist in planning for manpower requirements. Liaise with OCC (other common carrier). Ensure changes in roster and daily roster informed to the concerned bases. Attend OCC and departmental meetings for schedule changes / updates Ensures the timely release of roster for all bases as per time lines scheduled by GM-IFSD Coordinate with Instructors for cabin crew training Ensure compliance of all DGCA (Director General of Civil Aviation) and company rules and regulation pertaining to crew rostering and planning Keep tab on crew flying hours ( weekly, monthly, yearly) Maintain rostering record for DGCA and internal audits. Assists in planning of an effective roster in accordance to the schedule. Other duties as assigned from time to time Graduation 3-5 years of experience in in- flight rostering in a leading airline. Must be well versed with Microsoft excel, word, power point etc. Must be a team player and motivator. Good Communication skills. Excellent presentation skills.

Job Description

Educational & Professional Requirements Eligibility Criteria

Required Skills

Experience

Qualities of being -Organized, Disciplined and Result Oriented Ability to be a change agent and bring about improvement in processes and procedures 3-5 years

Documentation office: Mission of Flight Operations Documentation Division is to ensure that Flight Operations Manuals are revised timely, on regular basis and efficiently and reflect latest changes of manufacturer manuals as well as comply with International, European and National requirements; onboard documentation (including airline Flight Operations Manuals, Manufacturer Manuals, Gross Weight Charts, aircraft certificates etc.) on all aircraft are always present and up-to-date with latest amendments; latest updates of operations manuals, instructions, forms and other relevant documents are presented and maintained in e-Library. Documentation Office is responsible for maintaining and revising Operations Manuals and other flight documentation. Documentation Office is also responsible that all latest documentation updates are timely delivered to aircraft.

Department Job Title Educational & Professional Requirements

DOCUMENTATION Documentation Documentation Officer/airline Details Provider

Graduation Excellent oral and written communication skills. Should possess strong translation skills from Arabic to English and vice-versa. Exceptional policies and procedures and flowcharting drafting skills. Exceptional Microsoft Office (e.g., Word, Excel, Outlook,

Eligibility Criteria

Visio) skills.

Required Skills

Can work under pressure and in shifting schedules. Must be a holder of Professional driver's license. Knowledgeable in MS Applications. Must be systematic and organized 1 Full-Time position(s) available.

Experience

At least 1 year(s) of working experience in the related field is required for this position.

Conclusion